Session 3: The Importance of an Operations Manual | Mr. David Sweeny | Business Seminar 2024

Our third session focussed on what an Operations Manual is. David Sweeny discusses how to make one. He also explains the importance of having an operations manual in a business or franchise.
David Sweeney is a Christian and seasoned franchising expert with 20+ years in the industry. He has held leadership roles at Papa John's and Dodo International Group, launching franchises globally. With a background in sales and coaching, he offers franchising courses and has authored 'Introduction to Franchising' and 'Solution Selling Skills'.
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