Benoit et al autonomous stores

This is a video summarizing a recent publication in the Journal of Retailing, investigating which types of autonomous stores are most favoured by consumers and why.
Benoit, S., Altrichter, B., Grewal, D., Ahlbom, C.-P. (2024), Autonomous Stores: How Levels of In-Store Automation Affect Store Patronage, forthcoming at Journal of Retailing.