Don't Sign Up For SIRIUS/XM Until You Watch This! | Cruiseman's Review | CruisemansGarage.com
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- Опубликовано: 29 янв 2021
- After more than 10 years, I finally cancelled my SIRIUS/XM service for good. Here's why.
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I was told by an employee after a crazy effort to cancel, do NOT say you want to talk to someone to cancel....talk to someone who isn't in the Cancel Dept in order to cancel. Turned out fast and easy. Extremely frustrating. Their cancel dept is like talking to the Mob.
I do the same with Xfinity, I always click or say 'discontinue service ' and I get an English speaking agent quick and are in major butt kissing mode to make you happy
Here’s a tip. Take their return envelope and stuff it with useless paper. They have to pay the return by weight. So they may have to pay $1 or more for that envelope. Do that a few times and then the bean counters say stop sending to that address. I did this with Capital One. I have not gotten anything from them since.
Lol great idea.
This is the best idea I've heard in a while. I'll have to do that will all the junk mail I get that comes with return envelopes!
That's mail fraud and you could be held liable
@@nc2250 I don't see how this constitutes as fraud when there is no monetary or personal gain involved. Most of the junk mail we receive seems fraud to begin with. So even if it were fraud we would be replying to mail faud with more mail faud back. LOL
@@nc2250 how is that fraud?
CM, I had XM-Siruis radio on two cars. I then decided that I didn't need their service. I was firm and demanded that they stop my service. I was able to cancel when I told them that I lost my job and had no money. They reluctantly stop my service, but I feel your pain.
You have to take your account OFF of automatic payment. I pay for the year upfront and then call them to take me off the automatic renewal payment. Then they call YOU with specials trying to keep you active.
Good idea but how did you make initial payment without the credit card? They still have your card # if you used it.
Call day before it reactivates and cancel you can get it for 60
I was one of the lucky ones who purchased the Lifetime Everything subscription for around $400 about 15 years ago. So after 2 years it's free forever. Best investment ever (or so I thought). However, one day, mine suddenly stopped working seemingly for no reason. I called them and found out that they decided to turn mine off because i was still using an old radio that only had xm written on it. They said they wanted me to go buy another radio that has xm, and Sirius wrote on it because they had merged.
Well, I couldn't replace the radio at the time because I didn't own the company truck, and they refused to transfer my subscription to my phone. Then, about 4 years passed by. Now I have my own truck, and I was about to transfer my XM lifetime subscription, but then I found out that there was a class action lawsuit that they never told me about. Amazing how they sent me advertising about XM all the time but sent nothing about the lawsuit or how it affected me. The deadline to sign up was 2 years ago. So they robbed me of my lifetime subscription. WOW!
Yup, same issue trying to cancel. I had them from 2002 on my goldwing to 2016, got stuff in the mail for 3 years. Now on the DCT I use a flash drive with 2,000 songs. Enjoyed getting rid of the XM headache.
SiriusXM is now letting you cancel via chat - at least it's somewhat easier than waiting to talk to a person - they'll still pressure you to keep subscribing but just go make a sandwich or watch a couple videos in between interactions (the waiting game goes both ways)... And while people have mixed results with the 3 month trial if you have the radio account with your actual information (address, email, etc.) canceling for about a month or a bit longer "resets" that and you can time your 3 month trial about the time you'll be using it (for a long bike trip, etc.)
I suppose chat is an improvement over a phone call.
i work on siriusXM as an sales agent, i will give you guys a tip, call them and told that you recieve a mail that you are eligiable for 3months free trial and extend it for another 3months for 2$ only and set up for not auto renewal. and do that again in next 6months so you pay only for 4bucks a year so simple 😅
free trial is under on premium platinum plan .
I've had to call every 2 years t get it dropped to $5.00 per month. I agree it's a pain in the ass.
For select access?
Last time I did this they offered me the $5 deal by the automated assistant. It took 5 min. I selected whatever number for cancellation and the computer offered me the $5 deal lol. I don't have it but wife likes it on her car.
I've had a miserable time with them. The amount of mail and phone calls i've gotten from them is insane. The cost is outrageous. The cancelation practices are scummy at best. Stay clear of them.
Hey i have question? I did a 1 dollar 3 month trial, for some game for points and i see alot of comments about they are getting charged even tho they cancel? What should i do?
@@SlyxisGaming call your bank and block that company bill
SAME EXACT EXPERIENCE!!!!! After I caught that they'd OVERCHARGED me for several months at $23+ per month, I called and took almost an hour to get it down to $5+, AFTER telling them I just wanted to cancel. That was last week. Now I went to listen to it and ..........it won't activate. So, I'm headed back out to the car to call them & either get it working or CANCELLING it for good!!! WTF, can anything be more screwed up than this????
iPhone has the option to turn Siri completely or disable the listening for "Hey Siri".
I had Sirius XM on my 2018 Goldwing, and on my 2014 Ford Escape. I received a bill for the full amount on my Escape this month, called Sirius to cancel, which I was able to do. However, I also have it suspended on my motorcycle because of the cold weather in South Dakota during the winter. They have suspended the service until April of this year (a 6 month suspension). I asked if I could delay the service one more month if it is still cold, and I was told yes, just let them know a few days before it is set to resume and they will suspend it for another month. I enjoy Sirius XM when riding, and also use the weather feature from Sirius XM.
I’ve had the exact same experience and I stayed on the phone until they cancelled it. I’ve purchased a couple Ford trucks over the last few years and both cane with 6 months of free Sirius. The good thing about the trucks was they didn’t have my credit card number so they couldn’t charge me. Yes, they flooded my mailbox with offers for a couple months, but that eventually stopped. Yes, it’s a SCAM. I’d pay $5 bucks a month forever too, but I don’t like being jacked around.
I called them and got the $5 rate, just like you said. It's $6.06 including taxes. Thanks for the advice!!
Dig your attitude Cruisman, I’m with ya man!
I’ll be doing the cancel my service with UH - LOL XM with them soon.
You’re not the only one!
Ride on brotha 👍
You have expressed what we all feel with Sirius. They do the dance and make you go through the “car salesman” process. The thing is I like many of the stations and I travel into rural areas where reception is lousy so having satellite radio is nice - for $5 a month, not $22+. Last time I did this I got it for a year and did a one time payment of $5 a month for 12 months, plus fees and taxes (now that’s another scam). I also put an appointment on my calendar for the day before it expires so I can “cancel” it. Though you think its a waste of time, but what I guess happens is many people don’t pay attention to when the price goes up and they get a lot of revenue from this “game”, which is why they don’t stop. I don’t like any subscription services with automatic renewal because they all jack up the prices, whether its a magazine or software its a con game where they hope you just let the higher price slip. It’s even worse with the software. It used to be you could buy it once and you were good - now they force an annual subscription. Ugh!! One question - I assume now that the Sirius antenna is standard on the Goldwing that they will give you the 6-12 months for free like in the cars, otherwise why would Honda now put it in. Is that your understanding or did they always give a “free” subscription and you just had to buy the antenna?
Read my comment to CM.
Long in short, I received a free subscription on my '19 Wing and never knew it until they called.
Yes, I agree totally. SiriusXM is a joke. I didn't have to hard of time canceling, however I'm getting a lot of mail and emails from them wanting me back. My issue with them is that they don't have a family plan. And I won't pay two separate bills in the same household.
Yes that's another thing I hate. My truck and bike both have Sirius, but they won't give you 1 plan that allows both vehicles to use their svc. You get 2 separate bills, it's fuckin ridiculous.
I came here for information and not even halfway in I'm already entertained. Thank you for both!
I like the idea of using the temporary card number that some credit cards offer. Maybe use this when signing up the first time and set the expiration for the same month the subscription ends.
There are phone apps for creating virtual cards that you can then pay using your actual card as well if your current credit/debit card does not offer temporary numbers as a feature.
Unfortunately when you sign up you agree to a contract with terms. Simply not having enough on your credit card doesn't mean you don't owe it, and you're just creating a very messy situation for yourself.
They fit my card number without my knowledge
I agree with you. SiriusXM Makes it VERY difficult to cancel service. You are ONLY allowed to cancel on the EXACT date your contract ends or you will incur charges. I found it very difficult to cancel service on a leased car I no longer owned. I have been disconnected when calling SiriusXM.
If you're truly canceling they don't want to physically (write a check) the difference - if your account is still "active" they'll credit your account and then cancel. I've never had an issue canceling ahead of the renewal time but I've kept my account "active" so in some cases there's a credit - years ago I went a year without having service then when a trial ran out on a new car I went and logged in and used the credit as part of the new service. They (SiriusXM) is now letting you cancel via the chat service but depending on the day/time it might take a while to get a person (non-bot) to respond.
This is a great informative video. This man gets it.
I joined Sirius in 2006, it was about $5 a month. I had it in my truck and could listen to it online. By 2010 the price raised to $15 a month and had to pay additional for online listening. Them saying it’s commercial free radio with the same amount of commercials as regular radio. Plus Howard started to take Fridays off and 1-2 week vacations every other month. To this day I still get emails every other day to come back. They’re like Scientologists of satellite radio
We had the same experience on our cars that had Sirius/XM many years ago. Once the special expired, they would charge full price without notification, so we would have to set a calendar reminder to call them a few weeks before the subscription expired. Like you, we had to go through the same hassle of negotiating it down to $5 per month.
Agree with you 100% about cancelling online. And I hate those auto-renewals.
Great video!!! I was about 2 sign up but not now!!! Thanks again
I was just looking for answers about this service, and it perfectly cleared my doubts, the best video on RUclips and I chose not to get hooked, thanks 😊, it is always better to opt for simple subscriptions.
It’s good you gave people this really good information
Never never never ever do auto pay from a credit card or bank account.
So glad you posted this, Cruiseman! I had the EXACT same experience
with my 2012 Goldwing. It came with a short free trial of Sirius XM, so
I tried it. I didn't listen to the music much at all (I preferred my
own playlist on a thumb-drive), so tried to cancel it. Loooonnnnngggg
story short, a few years later I eventually had to lie to them telling
them that I sold the bike so I had no more need for SXM. I just got a
new 2021 Wing, but I wouldn't dare sign up with that scam again! I
learned my lesson. Thanks for sharing your experience. Hopefully it
will save others from such a royal hassle
How was it a free trial when they had your CC number? You must have given the CC number to them. If they had you CC number then you were not getting any free trial period. They just gave you a deal with the idea of charging you full price on your CC after the deal expired. There was no free ( no strings attached) trial period. They had your CC number with a contract with auto renewal at full price and your only way to get out of it was to cancel ( if you could). This was a scam indeed because they would make it very difficult for you to cancel and if you didn't pay or you stopped payment on your CC they would file a late payment of default against you and destroy your credit.
Not sure how I found your video. But I am glad that I did. Great content!
I also went through the same struggle to cancel it. After about 4 calls and numerous attempts via phone and mail to get me to sign up again, it ended. Because of that, I would never join again even if it was 50 cents a month. I don't appreciate being treated like dirt. I also preach this story to anybody who asks about XM. Hey if you want all the music you can use, get Tidal. They treat you right.
I hate the fact both my chevys have that garbage pre-installed
Pay with a check so they can’t auto renew.
I decided to cancel my SiriusXM and went to RUclips to get an idea and review what was available to replace it with. I ran across your video and watched it and afterwards dreaded making the call. I agree with you that anytime you have to call to cancel something, it's probably some type of scam. I dreaded making the call but it needed to be done. The Customer Service rep I talked to within just a few minutes was extremely helpful and efficient. He did try to talk me into renewing my subscription at a lower price but I told him I was not interested and wanted to cancel. He said he was sorry to see me go and told me they would welcome me back if I wanted to renew my subscription in the future. I guess I caught the guy after he had his morning coffee. Thanks for your video(s).
Lamar - I've found the same - if you're decent and can chat up the representative a little (make small talk, etc.) they tend to be a lot more helpful - and the chances that you may come back in the future is a lot better. I try to be a bit humorous too - I always say when asked about the price of the service - "well heck if you're going to pay ME $5/month and taxes and fees how can I say no?!" and when they come back with "no, that's what you would pay US..." I always reply with "that's more than my wife will let me spend..."
I have XM on a number of devices and its ok. My biggest pet peeves with XM are the fact that you cant cancel online, and tbeir song repetition. They seem to use such a limited library of music. Sometimes a station will actually play a good block of music. And then it goes back to the same songs. Still, i like streaming it from my phone at work. Uses less data than i thought. I can stream it for my whole shift.
There's websites that log every song played, and you can verify that this is often the case. However, those same sites are useful for acquiring the songs you actually like, using their playlists, without paying for their subscription service
I totally agree with you. Any service that you can't cancel online is a scam. I absolutely hate it and in fact if I have to subscribe again in future it will make me think twice. The best part of the video is I have a skate board and I don't need XM radio 🤣 . Totally understand your frustration.
I bought a lifetime subscription in 2009 so I have no issues with renewing I just transferred it to my new truck allowed to transfer so far so good they don't offer lifetime anymore it was $500 back in 2009
@@raymondalbert149 got mine in 2009 they changed the rule to the life of the car! just got mine back due to a class action suit!
I canceled mine online
I feel you pain! I did the same thing last year and canceled mine!
100% agree. Had the same issues. Took three years before they stopped sending me stuff to renew.
Question, Not XM, but Honda GPS work around. Have you had any experience with Rever app connecting with Apple Careplay as a way to by pass Hondas weak as crap nav??? Connect with headset, phone, apple car play and connect on the display. Does it work??? Good topic I think. We need a work around the poor and error pron connectivity issues. Thank you.
Sounds to me like you should avoid giving them your CC number at all costs. I just bought a new jeep through my dealership and with the purchase I was given a 6 month SiriusXM free trial. It's been a couple of months and Sirius is already trying to lock me in for renewals. They are offering me 3 additional free months if I agree to auto renewal and give them my cc number. They will not get my CC number under any circumstances. After the free trial it's over.
Guard that CC number as if your life depended on it! 😆
Credit card issues are easy to dispute. It’s your debit card that’s a hassle to get your money back 🤷♂️
And you can always go to the grocery store and get SiriusXM "gift cards" - after you've added them you can remove any CC (if you have one already on your account). We buy subscriptions that way for our family at Christmas time - they can go on-line before they plan to travel (camper) sign up, use the balance on the gift card, and then when they return they can cancel that subscription - this works for 3 month trials too but depending on the year they sometimes require a CC sometimes they don't - it's probably based on how well they are doing as a company....
Thanks for this vlog - - it was hilarious! I do the dance every year, and so I know exactly what you're going through. They must be getting desperate, because my 20-21 rate is actually a dollar less than last year.
I was paying 60,00 a year
I've had 2 or 3 different radios with XM and SIRIUS XM. Had no trouble turning them off when I didn't want them activated during part of the year. I've always had special rates since I threatened to cancel since 2005.
You're awesome! Just want I needed to know! ❤
Very down to earth video thanks a lot.
I got a lifetime membership in 2007 for $400. Still listen and haven’t paid penny since.
I hear ya. I TRIED to get Friends & Family to purchase it back then.
Because it went down to $400.00/Radio from $500.00/Radio.
They all said it was not worth it...BUT now they keep asking me if it is available. LOL
That was why I purchased TWO Life Times. $800.00 total.
One for the Built in and one for the Stand Alone Portable Unit. (Sportster)
Plus we got a Online Streaming per radio too.
So you can long in to Sirius/XM and play it over your computer.
I went through the same exact thing. I've cancelled my truck and my Goldwing because of the same issues. It gets old I'm not going to play their games anymore either.
Sirius trial came with my Dodge Ram 2014 when I bought it used. It was ok but not something I want. In recent times I was able to disable it, but now that control is not to be found and no radio. All Sirius has is stupid ads for themselves, sort of like blackmail. Any tips on how I can get my radio back??
My argument worked. It was true. I am old and I willONLY accept if canceled at end instead of renewing. At renewal time, they made that deal on the first offer.
Hi Cruiseman, yes I’ve gone through this year after year as well - very aggravating but I do like the service for music / talk / sports. I remember when we first got it (when it first came out).as a free promotion. I also remember a friend paid for a lifetime subscription on the service - I’ve never asked him if they still listens or uses the service - I think he paid something like $500 buck that must be at least 15 years ago - i wish we’d done that just to avoid the renewal process and it would have been much cheaper than what I imagine I’ve paid over that period .!!!
SEE MY REPLY ABOVE
Thanks for the much appreciated warning.❤
I only got the trial subscription on a couple used trucks because the dealers reactivated the XM radio. Took forever to get XM to stop calling me or mailing me things asking if I wanted to activate after the trial period. Like you, it took almost a half-hour to understand "NO." XM is not very reliable in some portions of Massachusetts, and for the most part, my commute is only 20 minutes. Not a practical expense in my mind.
Thank you for your information
Good video Cruiseman. I haven’t tried Sirius/XM. I’m a music freak and I use Apple Music.
Stay safe and ride safely.
Got a 3 month free trial of SiriusXM after purchasing a new vehicle. It's about to expire. They've been calling my cell phone and email spamming me to get me to sign up for the $5/month for 12 month deal. I've been tempted to do it, but I already pay for Spotify premium and Amazon Music. I think after listening to you, I'm just going to let my trial expire.
dude, just use their chat and tell them you want to cancel, or renew for the same 5-6 a month. set a reminder in your calendar. I spent 10 mins a year with this process.
I've been an XM subscriber since 2004. I've noticed that they are sending out notices now when your special rate expires,which is a good thing.
He is just looking for some thing for nothing - call and *THREATS* to cancel.. they come back with a REALLY good deal, okay I can stay.
you either weren't ever going to quit and have no backbone or you can be bought for a price
I had SiriusXM for 10 years. Just canceled this year. Never really had any problem with them giving me advanced notice. Now I keep getting come back for $6 a month. I always was able to haggle with them. I never paid full price. I even got snail mail a month prior to the renewal. I also set a reminder on my calendar of when to cancel yearly.
Hahaha when you said Siri in your video, my phone stopped the video and began talking to me asking me a question. LOL too funny! Comcast cable plays the same game! Scammers !!
I understand what you are saying. In fact, after watching your video I was explaining to my wife what you were saying... seri came on my phone and wanted to know what I wanted! Lol
I literally just went through this dance....looked up your vidoe while I was waiting.
Life is too short for this level of scamming / refusing to cancel you, 1970's corrupt sales practices. Purposely hanging up on you so you couldn't cancel. They sound like a horrible company, just like the antics the cable tv industry uses. NOPE. Many thanks for this outstanding video ! A real service to the public.
ahahaha
I get the same yearly runaround from the cable/internet company. I just bought a used car and had the free SiriusXM intro and just got the offer of $5/mo for Platinum. I was literally minutes away from signing up when I ran across your video. Luckily they don’t have any of my credit card info. Whew! I just play Spotify or Prime Music or any podcast platform from my phone via Bluetooth so I get the same benefits of Sirius for free: my own music playlists, podcasts, etc. I’m not a fan so the live sports channels are not a loss. You just saved me money and, more importantly, lots of frustration. Thank you!
Just purchased a New vehicle. They sent me a letter and it had my credit card number on it!!! How do they get this information that I didn't give them. Credit card with Bank of America!!! Should I SUE THEM???
Same issue here in Ottawa Canada. My wife called to cancel because it wasn’t worth the 20 dollars a month with all the song repetition. Twenty minutes on the phone with their sales people they dropped the price in half for the next year. Just make sure you put the expiration date in your calendar, so you can do it all over again in twelve months.
Same experience, but I cancelled as they would not give me the same deal - Next month, phone call from XM, we can give you that same price you had before. So had to go through re-activation process in the car.
Why not say you lost credit card and get new one? Then SIRI has nowhere to bill.?
I look forward to your video on “How to Install a SiriusXM Radio on a skateboard” 😅😂🤣
🤣😂
👍🏿😂😆👍🏿
It's on the way!
Seriously, Cruiseman! That's the best laugh I've had all week! Now every every skateboard owner is going to want SeriusXM installed!
I canceled Sirius Xm many years ago (online actually, seems they removed that option?) And to this day I still get emails from them saying they want me back. I considered paying the $5 a month but when I just found out you can't cancel online, no way in hell I'm doing it. I signed up for Spectrum mobile online a while back and it's the same thing, you can sign up completely online but have to be on the phone forever to cancel the service and get return labels for the phone. The website and sales people will tell you that you can't get a phone in stores, but if you do sign up with them, go in store, because if you need to, you can then return your phone and cancel service in the store.
After watching your video, I called immediately and SiriusXM gave me a new huge promotional discount annually from $189 to $76. I said, I wanted to cancel my package sub and it was too expensive. I only listen to 5 channels, which is the truth. They gave me a great deal. Thanks for this video.
Thanks for the video. I just cancelled XM radio. It took 28 minutes through chatting online. Try cancelling on Saturdays or Sundays for the online chat cancellation because their call center is open Monday through Friday but closed weekends.
Not being able to cancel on-line is unfortunate. I do like the clear signal and commercial free product though. They do wrestle way to much at renewal time.
I know this is off topic but I recently purchased a 2018 wing B and I really don't know enough about this bike yet but does anyone know if you can listen to music/radio while using Android Autos google maps or any other apps?
I enjoy their service but when you try to leave, it’s freaking ridiculous. I was in the hospital and I let the person know I was in the hospital with a breathing problem and I could only talk for a moment. The butt hole continued to try to convince me for maybe 20 minutes to keep the freaking service.
Also, when I decided I might give them another chance because they had a really good deal. I was signing up and then on the last page instead of giving me the deal that they were supposed to they were trying to charge me for the deal plus the regular price so it was going to end up being like $29 when the deal was supposed to be five dollars a month for six months
Wow. What a great story. Sorry they were so inconsiderate.
Isn't it illegal to not let you cancel a service online? If you can't cancel Sirius XM online, what alternative do they offer you?
That was probably one of the funniest reviews of Sirius xm yet! You are totally right though. It's a dance! So annoying, yet I Love having music options lol
You can tell them you will pay by check. They will turn the service on right then and mail you a paper bill. Also, if you tell them over the phone that they do NOT have your permission to keep your card number on file, they can't. They will bill over the phone the one time and not store the card in the system. They can't legally keep your card info and can NOT bill your card automatically. They will mail you a paper renewal bill when your subscription is up. It will be at full price on the bill, but you can call and negotiate it down, if you want to renew it. I've done it that way since 2014.
I've had sirus on and off for about 20 years. They do make it hard for you to cancel, just as Dish, comcast and others do. Its a pain in the arse. They don't want to lose you as a customer. But you can. I only listen to the news and Old time radio and mostly on the app. I love it. I also watch and listen to a ton of free youtube, no subscription for premium or TV yet.
Very funny! Yeah we've got it kind of down in this household, I've got three cars with XM on it, plus they give you the phone app on one of my subscriptions so that's what I use on my motorcycle, we pay $5 a month for each subscription, and set a Google reminder every time we re-subscribe. Then we just call and say give us the same deal or done and takes it down to about 10 or 15 minutes on the phone, there's been times where you get the wrong person and you have to cancel, but then about a month later you get a flyer in the mail or something, for the same five bucks a month LOL
Thanks for your video. And the good news. Today I was charged $23.63 for my monthly renewal. I just got off the phone with Sirius. I called, was on hold for less than 1 minute, talked to only 1 agent. Within 2 minutes he gave me $6.33 monthly, immediately charged me $53.74 with using that $23.63 they already charged, getting me $6.33 monthly.
Last year I did it on the phone and only authorized the charges for 12 months. They tried to get me to agree without saying my caveat, but I wove it into my statement everytime.
I asked for their names and employee numbers at the start and when they started complicating things I reminded them the call was being recorded and I did not like the transaction experience and they weren't doing there best to get me what I wanted.
It's an ugly experience. This month I called up and canceled it before the end of the 12 months and asked to credit me for the balance.
I'm taking a break- Sirius-ly....
I have thousands of cds and concerts on mp3 which I would rather be listening to over the same few hundred songs Sirius always seems to repeat.
When I started paying/listening to Sirius, the channels had no, or few, commercials. Now, every channel has them and their number of cm'ls are increasing. My phone has 100's of songs in the music app and I've already paid them. Why would I continue to pay Sirius? "Sirius-ly"??
I don’t have Sxm anymore but they keep trying to charge my credit card I locked it but I cannot fig out how to close my account online or remove my credit card from the account I tried getting a new card but they had my new credit card number before I had my card any advice on that my credit card is locked lol I won’t unlock it they try to charge it all the time I don’t have them anymore so frustrating
I agree with everything he said.... Only thing different I did was when they harassed me to come back, I said I would only if they offered me a two year contract in a reply email. I was shocked😱... They did, and extended the rate of $5.99 to a second receiver as requested. I have heard of only one person that is receiving a life time subscription. Its a game of attrition. At least I only have to play this game every two years now.
I got frustrated with Sirius last year for the same reason, calling was a nightmare. I decided to try their chat service, was faster, and got it at the good intro price. If the companies have a chat service, that’s how I do business now. Plus, you can print your chat session just in case there’s an issue.
I just used their chat service and it was great! I just bought a new car and in the middle of a trial service with Sirius. They sent a reminder my trial is about to end and sent an offer for $5/month for 12 months afterward will go to the regular price. I didn’t commit but gathering info. I’ll probably do it as I really like the service. I will be using the chat to negotiate down to $5 again or just canceling if they don’t go for it. It’s worth it for $5, definitely not worth it for $20.
Btw, I read someone stuffs annoying correspondence offers with blank paper to jack up the postage on the receiving end. Hilarious! I’ll remember this in the future.
@@seanmccomas7880 It was a such a hassle before the chat service, I would wait on hold for so long that I'd give up and call some other time. I'm guessing they had to implement the chat to hold onto customers. Before, I would get so frustrated that I would cancel just on principle.
my chat history was kept for the past couple of interactions when I logged in to my account first - I still cut-n-pasted what was said and used that text in my calendar reminder for when the subscription term was done....
I agree with you by the way Siri cutting you off was the funniest thing in this video I was laughing the whole time great video man thanks
I've had satelite radio in the past. It is a racket. We cancellled ours a year ago and that was the best move we made with the service. A racket for sure. Don't miss it now.
Yep I had the exact same problem only times 2 with two cars. Maybe next year if I feel like going through this again. But my problem is I do like my stations I listen to. I also like to change it up now and again.
I bought the Lifetime subscription when I bought a used car in 2009, it was canceled when I sold the car in 2012, it just got restored due to a class action suit!!! 😀 So now I’ve got it for my Lifetime! They always alerted me by email, and I always got the $5 or $99 better deal but they never argued with me about canceling, just lucky 🍀 I guess. I agree with you about canceling online.👍👍. And they should have a flat $99.00 a year, they’ve got so many commercials on most channels! 🦄
I got the XM Radio free for one year when I bought the new truck in 2019. Luckily that service automatically expired and cancelled. But i keep getting mail offering $6 for 3 months then jumps to normal around $22/mth like you said. I just rip up envelopes unopened now and throw it in recycle. I'm just not in the truck enough to listen to it and I prefer my local radio best.
Gotta love local radio !!!!
I have Xm for 10 years also no problem at all
I have music only plan 10 dollars a month
Best thing I got for bike love it for long trips I have a stand-alone radio I use in car when not on bike! Just my opinion love your videos 2008 Nav Gl1800
Thanks for this info .., I just spent 20 minutes trying to cancel - finally they came back w $7 a month. I’ve had SiriusXM for 15 years & find the prices too high
The new terms and conditions are not allowing partial refunds if I understand it right.
I literally only signed up for Sirius XM to stop the spam mail and daily phone calls from them. And now my bill exploded and of course I can’t cancel it online.
This is an excellent video, thank you. I am going to install a 2015-2017 Toyota Camry Entune Premium GPS Navigation Radio to be installed into my 2017 SE Toyota Camry. I've stated in the order, I don't want Sirius XM Radio. I am only interested in the Navigation System.
Older Wings had XM Radio and antennae standard. I always pay the $2 charge and have them bill me. I write them a check for payment. I have heard the troubles others have when using a credit card.
Thank u for the warning bout, ecc ecc Xm couldn’t agree with u more. I got a used vehicle that had some time leftover on his subscription with ecc xm thing ,but when on a long stretch of road (can’t be a freeway type) I listen to recorded music etc,etc. of my own. Enough said. Thanks again.
I paid I think $480 around 20 years ago for a "lifetime" subscription. The catch was you can only transfer that sub to a different device 2 or 3 times and I already did it once. Can't remember the exact details. I had it on a car stereo deck that I had originally bought it for. Then the deck broke and I transferred it to a portable unit which I can plug into my car deck or my home audio receiver. Now, if I get a wing and transfer it to that, I might be done with my transfers. I could always plug the portable one into the wing, but it won't look good. Got my moneys worth easily from them , but they do repeat music a lot.
With your expertise, you should be able to mount your victrola into the trunk.....problem almost solved. Now let’s address that whining noise coming from the cockpit.
Your comments are right on the money! Their website indicated that online chat could be used to cancel, but suprise, it didn't work. I just called to cancel and knew it would be a hassle. Rep put me on hold twice and came back with better deals. Tried to put me on hold a third time, told them I was hanging up. We'll see if they cancel, if not I will contest the charge with the bank. My advice (same as others) don't get involved in the first place. Too bad their business model involves such heavy handed tactics. I would actually have kept the service if the price was reasonable and the customer service was better.
If you had subscribed for SiriusXM through the IPhone app you would probably be able to cancel automatic renewal in the iCloud settings. Just like you would canceling Apple Music or any other subscription...
As an alternative to subscribe on their website... ?
Worst customer service in any industry .
@@daviddeguzis2243 Possibly, I wouldn’t know as I’ve never used SiriusXM. Luckily I gather 🙈
Yep they are doing this to my 86 year old father. We canceled it, 6 months later my dad says I have Sxm again in my car and not paying for, in the same conversation my dad says I’m missing $300 from my checking account but can’t find out why, that’s funny cause that’s what they tried to charge us in the beginning but got it for $109 a year, so sir u are not rambling on. U did a great job informing me a 54 year old son of my dad. Thank U sir. For this post. Enjoy riding your Motorcycle.
I have Sirius. It’s a love/hate relationship. I was one of the original subscribers. I have a lifetime subscription on one of my radios. It has changed a whole lot in regards to the programming. What I hate is the annual negotiation on the subscription. I’m currently paying $75/year total.
I bought a brand new CX5 and got a letter from this company and thanks to your review/explanation, i dump it in the trash