How to Deliver Excellence Even When Things Go Wrong

How to Deliver Excellence Even When Things Go Wrong
Do you ever feel like your best had wasn't good enough?
We've all been there!
Despite giving our absolute all, things can still go wrong. But don't be discouraged; excellence isn't solely rooted in the successful outcome of a task. Instead, it lies primarily in an individual's willing commitment to take ownership and learn from their mistakes - no matter what gets thrown their way.
This video is here to highlight some key strategies for delivering excellence even when things get tough so that no matter what hurdle life throws at you, you'll have the knowledge to tackle it with confidence and competence!
00:00 Intro
00:06 Delivering excellence when things go wrong
00:21 Identify the root cause of customer dissatisfaction
01:23 How to handle dissatisfaction with service
01:57 How to handle dissatisfaction with the product
03:14 How to handle dissatisfaction that cannot be solved with money
04:27 Over-delivering to remedy the situation
05:09 The benefits of having a community of advisors and peers
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Diana Castro - RUclips Producer
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[@Melissa-loves-orchids]

Great ideas!! Setting reasonable expectations is key!