Lots of folks have pointed out that airlines don’t usually compensate for weather-related delays and cancellations. Sure, but a few things: 1. We had to fight even to get *rebooked* on a future flight, let alone be compensated for hotels/meals. They seemed happy to do absolutely nothing for us and leave us stranded in Dubai indefinitely. 2. If they hadn’t cancelled our original flights (that first cancellation was not weather-related, but likely due to their own staffing/equipment issues) we would have been on the earlier flight to JFK, which flew out on time and encountered no weather issues. So yes, the final cancellation was weather-related, but that was the final event in a sequence triggered by their non-weather-related cancellation, so really they were still at fault. 3. If you claim to be the world’s best airline, you should strive to do more than the absolute bare minimum required by law. It boggles my mind that Qatar Airways is totally okay with this drastic gap in quality between their in-flight experience vs every other customer touchpoint. I didn’t even get into how awful the call centers are 😅 If you’ve had the misfortune of calling them, you know exactly what I’m talking about.
Let me add that: 1. Several airlines have relationships with hotels that will provide weather-related delayed travelers with a discounted hotel voucher. You still have to pay, but at least it may be 20-50% off regular prices. 2. If you purchased travel insurance or your credit card provides travel insurance, one of the first questions the claim asks is, "What did the airline offer you in compensation." Failure to even ask may void or limit the amount you may receive. 3. I'll add to her #3 that airlines who specialize in international flights have more of a duty to ensure the safety and security of their travelers. If not just because of language barriers, health protocols, and unique laws, but about PR reasons. For every 1 person who watched this video and got educated for their trip, there are usually 3 others who just won't go to Qatar or UAE now. 4. It may have been lovely to stay the two extra days, but I might have asked if a flight to Paris or Rome was available and connect to NY there. You would still be delayed, but it at least it would be at a different location and possibly more inexpensive too.
At the end of the day, it is still a weather cancellation. Also, I don't think you should be mad they cancelled your first flight. If they didn't and something happened in the air (God forbid) the plane would fail and you wouldn't make this video. If you could've taken the extra hassle and possibly just booked another airline flight in business, you would be fine. I have once had a cancellation with Qatar and it was weather related. They acknowledged me super nicely they aren't allowed to give me vouchers. They were super nice about it and actually pointed me in the direction of agents if I wanted to get a different flight on another airline.
@@sax_cy i agree with you. Emirates is less apt to drop you and has a more comprehensive customer service approach. QA has a lot to learn from the competition
Yes you are right..its is absolutely normal for airlines to extend all those mentioned "freebies" when a flight is cancelled. This in most cases is usually during a technical fault of the aircraft but not when it's weather related.
They may not need to but it surprises me how much things have changed... As a child we experienced some huge technical issues on a long haul connecting emirates flight flying from Australia to the UK, we stopped in Singapore and got stuck on the tarmac for hours and hours. Eventually they transferred the entire plane to a gorgeous hotel for the night, free of cost... Until they could replace the plane and fly us out the next morning... Travelling as a child with a single mum, I cannot imagine them not doing this for passengers... 🤷🏼♀️
My 6 yr old has done over 50 flights and I 100% agree that well traveled kids are far more adaptable than us adults. He's also a better passenger than many adults too!
My two grandchildren have been travelling on overseas flights since the youngest was 4. I took both children plus my daughter from Australia to Heathrow in 2012 the children were 6 & 9. first part of the flight was 14 hours and they never whinged or complained the entire trip. I was so proud of them both. I agree that children who are well travelled are very adaptable.
Yes thank god we were all healthy! At the end of the day that's what's important. But I did want to share this, because travel these days is very complicated and full of risk. And I don't think we should gloss over that.
Thank you Dan! Yes I was fully expecting to make a video where I'd just be gushing for 15 minutes about how amazing Q Suites is. Had no idea we'd have to do this much storytelling LMAO! Hopefully next time we fly Qatar, it'll be a little smoother. But I'm def never flying them to/from Dubai ever again.
The stock footage over the stressful testing situation has us laughing! The amount of opportunity cost calculations we have to do while traveling is insane these days and you captured that feeling perfectly! Your daughters were so amazing through that whole process and I’m so glad you were able to make your flight!
One of the more professional looking, nicely done travel blogs I've watched---nice VO, script, gfx transitions and best of all, no nauseating, jarring camera footage! 👏👏👏You are one brave family to travel amidst the pandemic. But hats off for being able to country-hop in 2022! Wishing you safe travels and all the best!
I live in Abu Dhabi and frequently fly around the Gulf and on long-haul flights. I've had some disappointments and drama, but wow, this trip really takes the cake. I was even bumped from a Business Class flight because I had the wrong KIND of COVID test; it didn't matter that it was negative. Never got reimbursed. Wow, good on you for keeping up a positive attitude.
This was a phenomenal video. We absolutely love Qatar Q suites. I left my tablet on one of our flights heading back to Toronto. I filed a notice and they found it immediately. However it took about 3 months before it was shipped back to from Doha to Toronto. Still amazed that such a service existed. Looking forward to flying them again this summer.
Amazing video!! Thank you for the realness! Sorry for the loss of your equipment. And, sorry you all had to endure so much! I too flew Qatar to Dubai through Doha. Economy tho. Excellent service! But, the experience from Dubai back to the US…OMG…they have to do something about the service in Dubai. I purchased an upgrade to QSuites 5 days prior to my flight. Unbeknownst to me, they oversold the upgrades. And because of this, the canceled my entire itinerary back to the US. I didn’t find this out til I got to DXB, and the reps looked at me and said “your itinerary was canceled. And, we don’t know what to do about this.” And sure enough, I had to wait for the ONE Qatar rep to help me. Took me 3 hours to get rebooked, lost my original economy seats, and missed out on the Priority Pass Lounge at DXB. Note to self, never fly Qatar out of DXB…EVER!!
When delays and cancellations are weather related, airlines do not have the obligation to provide you with food, transportation and accommodations. It is only when the airline itself is at fault (crew shortages, mechanical issues etc.) that they are obliged to do so. One time my United flight got cancelled and I was rebooked the next day. I asked for a hotel voucher, but before they did that, the airport agent had to call the helpdesk to make sure that the cancellation reason was "MX" (mechanical) and not "WX" (weather) before proceeding to issue a voucher.
WOW!!! What an experience y’all went through. So sweet how the girls stayed positive.. Traveling can be stressful. At the same time you don’t want any surprises. Overall y’all make it safe.. Thanks for sharing this story.
I’m watching this while quarantined in the Bahamas . We missed our flight coming here, had our luggage sent before us. Was stranded in our layover city for two days. Got Covid upon arrival and have literally spent way too much money. I cried when you spoke about your daughters. I have two sons that have been so graceful during this crazy week. They haven’t even got to enjoy the resort but they haven’t complained. I’ll be sure to reward them when we get home . Thanks for that reminder.
Totally relate to your experience. We just flew Emirates last month February from SFO to Dubai. We had to run around SFO trying to redo our COVID test and reprint all of our documents. It was quite stressful, costed us $1000+ extra since there was five of us and we were sure we would not make the flight. Thankfully, at the last 45 mins before the counter closed, we received our result and have to rush check in and rush through security and made it to the gate as the final group was boarding. Once we got on the flight, all was well. We were fortunate enough to fly First Class on Emirates and WOW, was it amazing. One thing that saved us was that we arrived at SFO almost four hours before the flight and had the time to run around.
Omg that sounds so stressful! 🤦🏻♀️ Glad you had Emirates first class waiting for you but still! Can’t wait till this pandemic is over for real. It adds so many layers of stress and complexity to travel.
Boy I loved your video. I started flying at age 6. So many flights with weird situations like reviewing water landing with with life vests but not inflated, men were given the life boat which wasn’t inflated. It was just instructional. And were flying over the Bermuda Triangle. Water, water, everywhere. My first flight on our way to Puerto Rico. Being military brat you learn to be flexible, only person to emotionally difficult was my dad or my mom. My mom and I flew together often until my siblings came a long 4 & 5 years later. Saw since those days the changes to plane seat configuration, visits to the cockpit to get flying wings from the captain, smoking, food, etc. Loved the horseshoe configuration seats at the back of the plane. This was an upgrade my mom was offered. I think it might have been cherry pie the flight attendants gave me. We always missed connects and had to run to some obscure gate far out in Atlanta main hub was Yes it does prepare you be remain calm. Many times we were given great service when we were acting like some of other people are acting. Sometimes when the plane is deemed to a mechanical problem I chalk it up that I might not have had a positive ending. In fact the Captain came to talk to all of us to explain that he is required to visible walk around aircraft to look for anything that looks as out of place. Especially a previous flight that might have hit a bird. Sure enough he was right that a blade in engine was a few millimeters bent. So they had pull the plane. Glad he spotted which could be some breaking news on flight home. Then as years went on and to use handicap help for mom. You get to learn how to navigate. As when we got to Spain live in Barcelona. It a lot like charades when don’t know language. I think all these experiences are great for kids. Maybe I should do handicap services flying bucket lists. Great thank you.
Great video. We had a similar experience with Qatar flying to Maldives. We were denied boarding in Chicago because our PCR test would have been expired when we arrived in Doha. It was super stressful and costly. We took new PCR tests, rebooked with Emirates and had a wonderful time in Maldives 🇲🇻.
Oh my gosh this is so crazy! I cannot believe the service from what is meant to be a 11/10 airline. I love your travel videos with your two children, it’s great to see them exploring the world & how important it is for you all as a family.
The “way too stressed out to Vlog” thing, though! I totally get that! Sometimes after some catastrophe happens, o think, “If o had videoed that, more people would probably have watched,” but even though, as an extroverted ambivert, I can typically be quite flexible and adapt quickly in a moment, my introverted side keeps me from being able to think quickly out loud with a camera in-hand when things don’t go as planned. 🤦🏽♂️ 🤷🏽♂️
Haha also I think it’s ok to be more human than vlogger. I’m actually a bit concerned by the creators whose first instinct when something bad happens, or their family is hurt is to whip out the camera. Not attend to their loved ones. I’m ok never being that type of RUclipsr, frankly!
@@TopFlightFamily Yes! Agreed! We experience interruptions to our plans sometimes which would make for a great video, but I just have a hard time switching to video mode when I'm also trying to figure out where things went wrong and how to make them right, and how to communicate the changes to my family and the logistics of everything involved. AAAAHHH! One time, I was afraid that we mad e abas impression on a family of viewers who was greeting us and informing us that they watch our content because we happened to be meeting them when our tickets to an attraction weren't scanning properly, and I was on a time crunch to finish that attraction and be on the other side of Orlando for dinner reservations within two hours! That's one thing about the behind-the-scenes hustle, that I'm certain that only other creators understand. We're trying to make some great memories as a family all-the-while, it's also a business and we have schedules and deadlines, so it's like "Ya'll HURRY UP and have 15 minutes-of-video's-worth of fun here because we've got to get truckin' if we're going to make it to our next fun on-time!"
It's not about what they're required to do, it's about what's the right thing to do. If you claim to be the world's best airline, then you should go above and beyond what the bare minimum required by the law.
@@TopFlightFamily I believe it’s something we should demand from our government. Airlines work on razor thin margins and they will not provide stuff for free when they aren’t required by law. In the US consumer rights are limited compared to EU or Asia since we are very complacent.
Thank you for blogging about this so people who travel can at least get a heads up on how your drama entailed. Your girls are such a joy and for you and your husband I would like to say gr8 parenting!
the ground staff "cleaners" enter the aircraft so fast without leaving chance for crew to retrieve your lost and found especially in hidden areas like under the seats although they try to find the items you left. that's to expedite the boarding on the next flight. it is not the airline's fault nor the staff. it falls under your responsibility to collect all your items because the PA literally says: make sure to collect all your items before disembarkation.
Oh nooo :/ As a flight attendant I can tell u that we are supposed to do a security check after all passengers leave the plane to make sure no one left anything behind and report immediately every item we find and hand it to lost and found! And airlines just have to hand you a voucher if it’s a mechanic problem ect (airline problem) :/ weather problems are not included unfortunately but I can understand that as a business passenger they could had take more care of you
Great video. The Covid overlay certainly adds a lot of stress and cost. My son's girlfriend arrived in Singapore for a holiday in February, with negative Covid tests, and valid vaccinations, and valid visa, but there was a typo on the date of her Singapore Covid pass (5 days wrong). She was interrogated for two hours, thrown in immigration detention ( a prison unit at the airport) and deported the next day. Glad that didn't happen to Serge.
Lovely. Lovely video. Could you just run through which seats to pick when traveling and want to make it a double bed? Seems like you were saying odd but highlighting the even and vice versa.
Y’all are amazing!!! Love your channel! Very sweet the way you gave your sweet girls a shout out! They always make me smile, they’re hilarious!!! Safe travels!!!
I thoroughly enjoyed your video. It's not cool that you went through all you went through AND now have to justify your frustration. I am now better educated though so it was worth watching and your family is SO sweet. I love that you guys are doing this together!
Thousands of people are dying every day but watching the first world problems of this family makes me calm... What about just checking the entry requirements a few days before check-in.....
Despite the circumstances here that made travel a bit difficult with all the risks. Am so happy there is a review like this out there for Qatar. I’ve been worried how I would fly in premium air travel with my family and am so glad to see this perspective that’s from a caring mother and husband with children. I really like getting all the nuances with family and kids cause it gives me new things to consider to make sure my experience for my tribe is well planned out and I know what to ask for. And I really love the kid’s perspective too! Thank you Shawn! ❤❤
My grandfather passed away and we were flying American Airlines and our flight got delayed for 1 hour to go to Doha.then they revealed that our flight was cancelled just because 1 crew mate wasn’t here and we had to complain and as an return they gave us was like thousands of credit which we didn’t need so instead they decided to upgrade us to business class for free sometimes I can get annoyed by American Airlines 🇺🇸
My dad was a diplomat so I got to travel a lot and I can say confidently that travel 100% benefits kids. Apart from flexibility and resilience it also gives them experiences that develops abilities that simply can't be taught in a class. It also sensitizes them to diversity For example, it was in one of my dad's posts (Nairobi) that I got to learn Swahili fluently and also Somali (here I'd say I'm a novice bc its such a beautiful language but its hard to even speak or hear lol) just by interacting with locals. I also learned French in just a year purely by interacting with people when he was posted at Brussels. Knowledge in languages came really handy when I was making my application for college. A lot of travel also taught me a thing or two about independence. Once after a Christmas break when we returned States-side to visit family, my parents and my older brother went ahead of me bc I had fallen sick during the break. Believe it or not, my dad left me with cash, a credit card, my passport and a letter of clearance from the embassy and told me to make my way to Nairobi as soon as I was able to (mind you, I was 12 at this point). This scared my mom and my grandma (especially my grandma because she offered to accompany me but I declined despite protest). All this time my dad had confidence that I would be just fine.... Believe it or not, I booked myself a flight with the most amount of stops for the adventure of it (I booked with this site that tried to reduce prices by adding stops for more adventurous passengers so my route looked something like this: Dallas Fort Worth (starting airport)- JFK- London Heathrow- Tokyo Narita- Mumbai- Oliver Tambo Johannesburg- Nairobi JKIA) and I still made it to Nairobi safe and sound (and with mementos from too!). I'd really like to give my kids the same experiences I got (baby number one is just 3 months away 🥳🎉) because in this current world, all that is needed is more understanding and diversity plus one needs to be a global citizen to compete in its current environment. Great stuff! You definitely got a subscribe from me!
Wow sounds like you had a pretty amazing childhood! And that flight with the many stops must have been quite the adventure haha. Thanks for sharing, and appreciate you watching and subscribing!
You got rebooked right away on air Canada because there’s like 10 flights a day from Toronto to New York on AC. There’s only one flight a day from Doha to New York. You’re comparing apples to oranges.
Re Pre-chek .... I had a similar thing happen at Orlando airport in January. My sister-in-laws boarding pass showed her pre-chek. Mine did not. The regular line was Huge (I'd guess over an hour, easily). It was quicker for me to go back to check-in and get my boarding pass properly done. Even the fast lane was slow, so I may have well missed my flight had I not gone back to check in. Lesson learned, I'll check everytime now.
I can truly relate with the panic and mess with the PCR test. I had to do so much mental math and pay 5X extra for a test that could be done and results delivered on-time for my arrival at Doha when I first came to work here, down to asking the lab to write the time and date of the test in UTC instead of my local time (I already knew how close and square minded officials are in this country)
So sorry to see that you had such bad luck during your travel! I agree that Qatar airways could have contacted you earlier regarding your items you forgot on-board (it happens to most of us!😅). They won't accommodate passengers as the cancelation was due to weather and most commonly known as a act of God. Most airlines will not book accommodation. They will only provide it if let say the aircraft went technical/ delayed inbound flight or something similar. Travel insurance is sometimes overlooked but it is a great thing to have. I wish you and your family happy and safe travels ahead. Love your videos!
I work in aviation and will mention that, if the cancellation is the result of weather or something else out of the airline’s control, they will not provide accommodations or meal vouchers. If the cancellation is at fault of the company (I.e maintenance), that is when you are entitled to a hotel room.
I had my flight delayed 6 hours due to weather issues they gave me a hotel for the night, food at the hotel and taxi transfers all for free this was all in Dubai and was travelling with emirates
Amazing content and story! Thank you for sharing and giving REAL feedback with a positive attitude. My daughter is 9 and is on the autism spectrum and loves to fly. She so enjoys watching your videos! Thank you so much!
Hrm… my hubby flew Qatar and the 72 hrs PCR was in fact you need to include within the hour you arrived to your final destination. Same for singapore airline . We live in singapore and most airline I knew have the same policy . Anyways I would be in total panic if I encounter this . Kudos so you guys .
Regrettably 50% of the drama was self inflicted. As a family who flys often you should know that differently airlines have different rules and policies. Not knowing that the COVID test in NYC must be within 72 hours of arrival in DOH not departure was your responsibility and that other airlines a different is no excuse. Not knowing if your tickets included lounge access was again your responsibility as you choose that on booking the tickets again that other airlines are different is no excuse. That you were responsible for everything because the flight was cancelled due to weather is your responsibility as it was out of control of the airline. You may get an ex-gracia refund of some money, but it’s not an entitlement again as frequent flyers you should know this. The 1 situation that was not your responsibility was the bad Abu Dhabi rebooking and that is Qatar Airlines bad, yes it should have been better. That your husband had to quarantine was bad luck but travel during a pandemic has a risk of things like this happening
Calm and confident is what moments like this need. I have had a few such situations since the start of COVID in a few different continents, and really the best thing to do is visualize things turning out alright, and on occasion having a bit of flexibility as to what that means. Sounds like your girls are naturals for that. Lucky them!
I just started following your family and this is so informative and FUN! (Even with the drama) I can't wait to fly internationally. Your girls are AWESOME! Can't wait to see next video.
I'm confused. Why did you have to quarantine between flights? Surely that is not a thing. We are thinking of flying Qatar Business from MEL to CPH with one stop in Doha.
This was the first of your videos I have seen and I was impressed. I thought you must have held back on expressing your frustration at events on the ground. Never be frightened to be critical of airlines as potential passengers need to understand these points. Finally, you are fully entitled to be "entitled" given the huge amounts you must be paying for these flights.
This flight we paid for ourselves. But we do often work with hotels, tourism boards etc. And when we do, that’s always clearly disclosed in the video itself and the video description. When there’s no disclosure it’s because we paid our own way!
@@TopFlightFamily thank you Madame. It is a good life. Am happy you to and your family loved my country Kenya. You should have visited the beaches too. If ever be you do, combine Mombasa with my sister town Zanzbar..beaches to die for
We had the exactly the same experience with Qatar Airways when they cancelled our connecting flight in July 2022. We were due to fly from London Heathrow to Maldives via Doha. 5 days before our departure, Qatar Airways cancelled the connecting flight from Doha to Maldives due to the "operation" issue and rescheduled us to another connecting flight 36 hours later. No arrangement of accommodation or compensation at all - we were asked to stay at the Doha airport for 36 hours or we could ask for ticket refund. Despite Qatar Airlines have 4 daily flights from Doha to Maldives and the business class tickets were still selling on their website, the customer service advisor simply said there was no other available flight to rebook us and left the decision for us to make. I have never flied with Qatar Airways before, and I will try avoid flying with them in the future based on this poor experience.
Thank you I stumbled upon your video and I loved it one of the best I've ever seen. I agree with you about everything my goodness. I subscribed and can't wait to see the journeys to come thanks again.
Non of the u.s airlines would accommodate to their passenger either for cancelled flight, but glad to hear air Canada does. Both JAL and ANA does as well.
This was a genuinely fascinating insight to the challenges of travelling now. There are many things I would view to be divaish, but managing the stress of travel with children in these circumstances is absolutely not one of them. I found Qatar’s ground service to be extremely poor - I lost a phone and informed them at the end of the jet bridge and it couldn’t be found in Doha. Here’s to happier and easier adventures ahead.
I enjoy your videos. Seeing you travel to many five star all inclusive resorts, I have a question just came up again among friends. Can you take the Alcohol from your room when you are checking bout without being charged. ????I assume it’s paid for.
And if I may ask, is it true that flights coming from the UAE to US would have some form of nasty or extra checking and questioning? I am planning a trip next year and am keen to try either Qatar or Emirates
The way your girls were holding hands down the jet bridge made me a little jelly... Our oldest son and middle daughter fight tooth and nail, NEVER would they willingly hold hands like that! Your girls seem to be really close friends, that is awesome!
I’m so glad your family trip ended up working out. Your experience was definitely filled with drama but it was so interesting to see what international travel is like right now. I really enjoyed your commentary! 😊 It would be such a dream to fly Q Suites one day! I hope your next experience is a better one!
Qatar looks lovely and there airplane But I dealt with a problem too before going on Qatar we were only supposed to have 30kg straight or 24kg (don't remember much). so we had to empty our bags middle of the airport and sort things out.
Booked on Qatar business class and upon landing in Doha were told our connection flight was downgraded to economy class DUE TO THE SYSTEM BEING PERMITTED TO BOOK MORE BUSINESS SEATS THAN EXISTED AND even though we had already checked in and had tickets. They offered little to no assistance and its appalling as we paid for business tickets
From a policy perspective, airlines are responsible for technical delays not weather delays. Was your air Canada delay weather or technical? That might be your answer.
Ommmggggggg I love your videos!!! You are a really good story teller. And I love that you gave your complete POV of the experience. I Have been so scared to attempt to travel out of country because of all of the new rules due to covid. And as someone who is not rich at all lol I would have just been stuck on a trip if I had these problems. Thank you for this video. You gave me a lot to think about and a lot to make sure I research and plan for in the future.
Awesome Awesome Awesome video!!! I'm so sorry that you guys experience was so difficult this go round! But I will say that I commend you for turning this into an educational experience for us so that our expectations can come down a little bit and be on the realistic side. It doesn't matter sometimes "How much you pay for something", there's always an underbelly to everything and I appreciate you for sharing your experience with this airlines operations. I'm sure it's not like this 24/7 but even the "Best" has it off times. And I'm so relieved that Surge avoided symptoms and came through. So thank you for another great transparent and informative showcase! We now know to "NOT' expect rainbows and unicorns and to travel with a lot of flexibility and patience. Thank you once again and look 4ward 2 the next adventure! Cheers Top Flight Family!!! Oh and P.S.> Those "Hotter versions of you", ain't got nothin on the real you😆I'm sure Surge will agree😅 Stay safe and be blessed! Fan 4 Life!
Yes I'm so grateful we were all healthy and nobody had to be hospitalized! At the end of the day that's what's most important. But yeah this trip was a mess lol and I felt it was important to share as an example of a worst case scenario.
I flew from DFW to Dubai in Qatar airways July/18/2022 returned August 04 2022 also on business class I loved the food and everything thank god I didn’t experience any of these issue 🙏 after watching this video I don’t think I’ll book Qatar airways for this reason I’m planning to go to Dubai soon inshallah I’ll try another airline I hate what happened to you guys I love your videos keep it real ❤🙏
Can i ask did your children miss school? Im travelling to Doha, then Phuket for 2 weeks in January with my child. Unfortunately he will miss school and im pretty nervous about the schools response.
I was on a delta flight once and I have not even left the airport when I realize I left my tablet on the plane. So they contacted the crew on the plane and their response was it wasn't there.So we filed for a lost item not expecting of getting it back. I got an email after 3 months that they found it.
Major airlines don't book individual rooms for stranded passengers, they book full hotels!!!! Chances are if a flight is cancelled or delayed due to weather or technical issues 300 hotel rooms will be needed. As such the airlines have contracts with the major hotel groups and book out whole hotels 365days a year, a major airline like BA at heathrow inevitably have delays, cancellations and missed connections on a daily basis so they need a plentiful supply of good quality hotel rooms for stranded passengers. It's not as if the hotel will bill the airline for each individual room, the airline will have a global contract with a hotel group of so many $M per year and delayed passengers will just be booked straight into the assigned hotel at the airport on behalf of the airline.
Lots of folks have pointed out that airlines don’t usually compensate for weather-related delays and cancellations. Sure, but a few things:
1. We had to fight even to get *rebooked* on a future flight, let alone be compensated for hotels/meals. They seemed happy to do absolutely nothing for us and leave us stranded in Dubai indefinitely.
2. If they hadn’t cancelled our original flights (that first cancellation was not weather-related, but likely due to their own staffing/equipment issues) we would have been on the earlier flight to JFK, which flew out on time and encountered no weather issues. So yes, the final cancellation was weather-related, but that was the final event in a sequence triggered by their non-weather-related cancellation, so really they were still at fault.
3. If you claim to be the world’s best airline, you should strive to do more than the absolute bare minimum required by law. It boggles my mind that Qatar Airways is totally okay with this drastic gap in quality between their in-flight experience vs every other customer touchpoint. I didn’t even get into how awful the call centers are 😅 If you’ve had the misfortune of calling them, you know exactly what I’m talking about.
Let me add that:
1. Several airlines have relationships with hotels that will provide weather-related delayed travelers with a discounted hotel voucher. You still have to pay, but at least it may be 20-50% off regular prices.
2. If you purchased travel insurance or your credit card provides travel insurance, one of the first questions the claim asks is, "What did the airline offer you in compensation." Failure to even ask may void or limit the amount you may receive.
3. I'll add to her #3 that airlines who specialize in international flights have more of a duty to ensure the safety and security of their travelers. If not just because of language barriers, health protocols, and unique laws, but about PR reasons. For every 1 person who watched this video and got educated for their trip, there are usually 3 others who just won't go to Qatar or UAE now.
4. It may have been lovely to stay the two extra days, but I might have asked if a flight to Paris or Rome was available and connect to NY there. You would still be delayed, but it at least it would be at a different location and possibly more inexpensive too.
Wow
At the end of the day, it is still a weather cancellation. Also, I don't think you should be mad they cancelled your first flight. If they didn't and something happened in the air (God forbid) the plane would fail and you wouldn't make this video. If you could've taken the extra hassle and possibly just booked another airline flight in business, you would be fine. I have once had a cancellation with Qatar and it was weather related. They acknowledged me super nicely they aren't allowed to give me vouchers. They were super nice about it and actually pointed me in the direction of agents if I wanted to get a different flight on another airline.
@@sax_cy i agree with you. Emirates is less apt to drop you and has a more comprehensive customer service approach. QA has a lot to learn from the competition
@@piper998877 lo
So many mishaps on this trip!!! I appreciate your honesty and it didn't come across as whining. Kudos to Sean and Ella for their positive attitude.
It was just one thing after another lol. And yes! So proud of the girls. They were amazing on this trip - they really were.
Yes you are right..its is absolutely normal for airlines to extend all those mentioned "freebies" when a flight is cancelled. This in most cases is usually during a technical fault of the aircraft but not when it's weather related.
Wrong, airlines outside of Europe DO NOT have to extend courtesies following cancelled flights.
They may not need to but it surprises me how much things have changed... As a child we experienced some huge technical issues on a long haul connecting emirates flight flying from Australia to the UK, we stopped in Singapore and got stuck on the tarmac for hours and hours. Eventually they transferred the entire plane to a gorgeous hotel for the night, free of cost... Until they could replace the plane and fly us out the next morning... Travelling as a child with a single mum, I cannot imagine them not doing this for passengers... 🤷🏼♀️
See my pinned comment above.
But I had American give me freebies due to a weather related delay. Even got a flight credit.
@@Moi_81 that's great👍🏾
My 6 yr old has done over 50 flights and I 100% agree that well traveled kids are far more adaptable than us adults. He's also a better passenger than many adults too!
My two grandchildren have been travelling on overseas flights since the youngest was 4. I took both children plus my daughter from Australia to Heathrow in 2012 the children were 6 & 9. first part of the flight was 14 hours and they never whinged or complained the entire trip. I was so proud of them both. I agree that children who are well travelled are very adaptable.
Wow, what an adventure. I was getting anxiety just watching how stressful the trip was. I’m glad you guys finally made it back to NYC safe.
Yes thank god we were all healthy! At the end of the day that's what's important. But I did want to share this, because travel these days is very complicated and full of risk. And I don't think we should gloss over that.
Great video as always guys! So sorry about all the drama - it makes for an entertaining video at least🤣
Thank you Dan! Yes I was fully expecting to make a video where I'd just be gushing for 15 minutes about how amazing Q Suites is. Had no idea we'd have to do this much storytelling LMAO! Hopefully next time we fly Qatar, it'll be a little smoother. But I'm def never flying them to/from Dubai ever again.
Hiya
😂😂😂😂😂
Nonstop Dan I am a fan
Nonstop Dan, I'm an air conditioner ❤️
The stock footage over the stressful testing situation has us laughing! The amount of opportunity cost calculations we have to do while traveling is insane these days and you captured that feeling perfectly! Your daughters were so amazing through that whole process and I’m so glad you were able to make your flight!
One of the more professional looking, nicely done travel blogs I've watched---nice VO, script, gfx transitions and best of all, no nauseating, jarring camera footage! 👏👏👏You are one brave family to travel amidst the pandemic. But hats off for being able to country-hop in 2022! Wishing you safe travels and all the best!
I live in Abu Dhabi and frequently fly around the Gulf and on long-haul flights. I've had some disappointments and drama, but wow, this trip really takes the cake. I was even bumped from a Business Class flight because I had the wrong KIND of COVID test; it didn't matter that it was negative. Never got reimbursed. Wow, good on you for keeping up a positive attitude.
This was a phenomenal video. We absolutely love Qatar Q suites. I left my tablet on one of our flights heading back to Toronto. I filed a notice and they found it immediately. However it took about 3 months before it was shipped back to from Doha to Toronto. Still amazed that such a service existed. Looking forward to flying them again this summer.
Amazing video!! Thank you for the realness! Sorry for the loss of your equipment. And, sorry you all had to endure so much! I too flew Qatar to Dubai through Doha. Economy tho. Excellent service! But, the experience from Dubai back to the US…OMG…they have to do something about the service in Dubai. I purchased an upgrade to QSuites 5 days prior to my flight. Unbeknownst to me, they oversold the upgrades. And because of this, the canceled my entire itinerary back to the US. I didn’t find this out til I got to DXB, and the reps looked at me and said “your itinerary was canceled. And, we don’t know what to do about this.” And sure enough, I had to wait for the ONE Qatar rep to help me. Took me 3 hours to get rebooked, lost my original economy seats, and missed out on the Priority Pass Lounge at DXB. Note to self, never fly Qatar out of DXB…EVER!!
When delays and cancellations are weather related, airlines do not have the obligation to provide you with food, transportation and accommodations. It is only when the airline itself is at fault (crew shortages, mechanical issues etc.) that they are obliged to do so. One time my United flight got cancelled and I was rebooked the next day. I asked for a hotel voucher, but before they did that, the airport agent had to call the helpdesk to make sure that the cancellation reason was "MX" (mechanical) and not "WX" (weather) before proceeding to issue a voucher.
This ^
See my pinned comment above.
It wasn’t weather related
WOW!!! What an experience y’all went through. So sweet how the girls stayed positive.. Traveling can be stressful. At the same time you don’t want any surprises. Overall y’all make it safe.. Thanks for sharing this story.
Thank you! And yes so proud of the girls. They were amazing on this trip.
Your girls are awesome! I like hearing the stuff that doesn’t go as planned. It helps me mentally think through what I might do. Thanks.
Yes! Travel is SO complicated now! It's important to know what you could be getting into.
I’m watching this while quarantined in the Bahamas . We missed our flight coming here, had our luggage sent before us. Was stranded in our layover city for two days. Got Covid upon arrival and have literally spent way too much money. I cried when you spoke about your daughters. I have two sons that have been so graceful during this crazy week. They haven’t even got to enjoy the resort but they haven’t complained. I’ll be sure to reward them when we get home . Thanks for that reminder.
I love that you treat your kids to these luxuries!! Such amazing parents
Totally relate to your experience. We just flew Emirates last month February from SFO to Dubai. We had to run around SFO trying to redo our COVID test and reprint all of our documents. It was quite stressful, costed us $1000+ extra since there was five of us and we were sure we would not make the flight. Thankfully, at the last 45 mins before the counter closed, we received our result and have to rush check in and rush through security and made it to the gate as the final group was boarding.
Once we got on the flight, all was well. We were fortunate enough to fly First Class on Emirates and WOW, was it amazing. One thing that saved us was that we arrived at SFO almost four hours before the flight and had the time to run around.
Omg that sounds so stressful! 🤦🏻♀️ Glad you had Emirates first class waiting for you but still! Can’t wait till this pandemic is over for real. It adds so many layers of stress and complexity to travel.
I can listen to your voice the whole day. You are a phenomenal storyteller!!!
Best part of your Vlog has to be your narration, very fluid and natural, what a journey.
Yes, Ella and Sean are something very special, smart and emotional intelligent. Amazing young ladies with super amazing parents!!!
Boy I loved your video. I started flying at age 6. So many flights with weird situations like reviewing water landing with with life vests but not inflated, men were given the life boat which wasn’t inflated. It was just instructional. And were flying over the Bermuda Triangle. Water, water, everywhere. My first flight on our way to Puerto Rico. Being military brat you learn to be flexible, only person to emotionally difficult was my dad or my mom. My mom and I flew together often until my siblings came a long 4 & 5 years later. Saw since those days the changes to plane seat configuration, visits to the cockpit to get flying wings from the captain, smoking, food, etc. Loved the horseshoe configuration seats at the back of the plane. This was an upgrade my mom was offered. I think it might have been cherry pie the flight attendants gave me. We always missed connects and had to run to some obscure gate far out in Atlanta main hub was
Yes it does prepare you be remain calm. Many times we were given great service when we were acting like some of other people are acting. Sometimes when the plane is deemed to a mechanical problem I chalk it up that I might not have had a positive ending. In fact the Captain came to talk to all of us to explain that he is required to visible walk around aircraft to look for anything that looks as out of place. Especially a previous flight that might have hit a bird.
Sure enough he was right that a blade in engine was a few millimeters bent. So they had pull the plane. Glad he spotted which could be some breaking news on flight home. Then as years went on and to use handicap help for mom. You get to learn how to navigate. As when we got to Spain live in Barcelona. It a lot like charades when don’t know language. I think all these experiences are great for kids.
Maybe I should do handicap services flying bucket lists. Great thank you.
Great video. We had a similar experience with Qatar flying to Maldives. We were denied boarding in Chicago because our PCR test would have been expired when we arrived in Doha. It was super stressful and costly. We took new PCR tests, rebooked with Emirates and had a wonderful time in Maldives 🇲🇻.
Oh my gosh this is so crazy! I cannot believe the service from what is meant to be a 11/10 airline. I love your travel videos with your two children, it’s great to see them exploring the world & how important it is for you all as a family.
The “way too stressed out to Vlog” thing, though! I totally get that! Sometimes after some catastrophe happens, o think, “If o had videoed that, more people would probably have watched,” but even though, as an extroverted ambivert, I can typically be quite flexible and adapt quickly in a moment, my introverted side keeps me from being able to think quickly out loud with a camera in-hand when things don’t go as planned. 🤦🏽♂️ 🤷🏽♂️
Haha also I think it’s ok to be more human than vlogger. I’m actually a bit concerned by the creators whose first instinct when something bad happens, or their family is hurt is to whip out the camera. Not attend to their loved ones. I’m ok never being that type of RUclipsr, frankly!
@@TopFlightFamily Yes! Agreed!
We experience interruptions to our plans sometimes which would make for a great video, but I just have a hard time switching to video mode when I'm also trying to figure out where things went wrong and how to make them right, and how to communicate the changes to my family and the logistics of everything involved. AAAAHHH!
One time, I was afraid that we mad e abas impression on a family of viewers who was greeting us and informing us that they watch our content because we happened to be meeting them when our tickets to an attraction weren't scanning properly, and I was on a time crunch to finish that attraction and be on the other side of Orlando for dinner reservations within two hours!
That's one thing about the behind-the-scenes hustle, that I'm certain that only other creators understand. We're trying to make some great memories as a family all-the-while, it's also a business and we have schedules and deadlines, so it's like "Ya'll HURRY UP and have 15 minutes-of-video's-worth of fun here because we've got to get truckin' if we're going to make it to our next fun on-time!"
Your daughters are such a blessing…to us all ❤️
Most (if not all) airlines will not give you hotel and food for weather delays…unless travel begins or ends in EU
It's not about what they're required to do, it's about what's the right thing to do. If you claim to be the world's best airline, then you should go above and beyond what the bare minimum required by the law.
@@TopFlightFamily I believe it’s something we should demand from our government. Airlines work on razor thin margins and they will not provide stuff for free when they aren’t required by law. In the US consumer rights are limited compared to EU or Asia since we are very complacent.
happens all time where airlines don't help with accommodation. in QLD Australia we had floods and people had to book their own accommodation
Thank you for blogging about this so people who travel can at least get a heads up on how your drama entailed. Your girls are such a joy and for you and your husband I would like to say gr8 parenting!
the ground staff "cleaners" enter the aircraft so fast without leaving chance for crew to retrieve your lost and found especially in hidden areas like under the seats although they try to find the items you left. that's to expedite the boarding on the next flight. it is not the airline's fault nor the staff. it falls under your responsibility to collect all your items because the PA literally says: make sure to collect all your items before disembarkation.
Would be interesting to know how you can afford your multiple trips. Seems incredible🇦🇺
Oh nooo :/ As a flight attendant I can tell u that we are supposed to do a security check after all passengers leave the plane to make sure no one left anything behind and report immediately every item we find and hand it to lost and found! And airlines just have to hand you a voucher if it’s a mechanic problem ect (airline problem) :/ weather problems are not included unfortunately but I can understand that as a business passenger they could had take more care of you
Great video. The Covid overlay certainly adds a lot of stress and cost. My son's girlfriend arrived in Singapore for a holiday in February, with negative Covid tests, and valid vaccinations, and valid visa, but there was a typo on the date of her Singapore Covid pass (5 days wrong). She was interrogated for two hours, thrown in immigration detention ( a prison unit at the airport) and deported the next day. Glad that didn't happen to Serge.
Oh. My. God. That is insane! How terrifying to have to go through that.
Lovely. Lovely video. Could you just run through which seats to pick when traveling and want to make it a double bed? Seems like you were saying odd but highlighting the even and vice versa.
Y’all are amazing!!! Love your channel! Very sweet the way you gave your sweet girls a shout out! They always make me smile, they’re hilarious!!! Safe travels!!!
I thoroughly enjoyed your video. It's not cool that you went through all you went through AND now have to justify your frustration. I am now better educated though so it was worth watching and your family is SO sweet. I love that you guys are doing this together!
Such a genuine review. Loved it and love your voice
Kudos to Sean and Ella. You must be so proud of them. They are professional travelers❤
Thousands of people are dying every day but watching the first world problems of this family makes me calm... What about just checking the entry requirements a few days before check-in.....
First time watching and I loved it. Your daughters stole my heart.
Totally feel you, pina colada is definitely my thing and every now and again getting caught in the rain is too.
Such a beautiful family!!
I really love watching your videos. Your edits are funny!
Despite the circumstances here that made travel a bit difficult with all the risks. Am so happy there is a review like this out there for Qatar. I’ve been worried how I would fly in premium air travel with my family and am so glad to see this perspective that’s from a caring mother and husband with children. I really like getting all the nuances with family and kids cause it gives me new things to consider to make sure my experience for my tribe is well planned out and I know what to ask for. And I really love the kid’s perspective too! Thank you Shawn! ❤❤
My grandfather passed away and we were flying American Airlines and our flight got delayed for 1 hour to go to Doha.then they revealed that our flight was cancelled just because 1 crew mate wasn’t here and we had to complain and as an return they gave us was like thousands of credit which we didn’t need so instead they decided to upgrade us to business class for free sometimes I can get annoyed by American Airlines 🇺🇸
Hi Great video ! Thank you for sharing the reality of traveling these days with such careful detail.
Really appreciate the plane review. Subbed.
My dad was a diplomat so I got to travel a lot and I can say confidently that travel 100% benefits kids. Apart from flexibility and resilience it also gives them experiences that develops abilities that simply can't be taught in a class. It also sensitizes them to diversity For example, it was in one of my dad's posts (Nairobi) that I got to learn Swahili fluently and also Somali (here I'd say I'm a novice bc its such a beautiful language but its hard to even speak or hear lol) just by interacting with locals. I also learned French in just a year purely by interacting with people when he was posted at Brussels. Knowledge in languages came really handy when I was making my application for college.
A lot of travel also taught me a thing or two about independence. Once after a Christmas break when we returned States-side to visit family, my parents and my older brother went ahead of me bc I had fallen sick during the break. Believe it or not, my dad left me with cash, a credit card, my passport and a letter of clearance from the embassy and told me to make my way to Nairobi as soon as I was able to (mind you, I was 12 at this point). This scared my mom and my grandma (especially my grandma because she offered to accompany me but I declined despite protest). All this time my dad had confidence that I would be just fine.... Believe it or not, I booked myself a flight with the most amount of stops for the adventure of it (I booked with this site that tried to reduce prices by adding stops for more adventurous passengers so my route looked something like this: Dallas Fort Worth (starting airport)- JFK- London Heathrow- Tokyo Narita- Mumbai- Oliver Tambo Johannesburg- Nairobi JKIA) and I still made it to Nairobi safe and sound (and with mementos from too!).
I'd really like to give my kids the same experiences I got (baby number one is just 3 months away
🥳🎉) because in this current world, all that is needed is more understanding and diversity plus one needs to be a global citizen to compete in its current environment.
Great stuff! You definitely got a subscribe from me!
Wow sounds like you had a pretty amazing childhood! And that flight with the many stops must have been quite the adventure haha. Thanks for sharing, and appreciate you watching and subscribing!
Wow, it open my eyes! I can’t handle this kind of stress!Thanks
Thanks for watching!
You got rebooked right away on air Canada because there’s like 10 flights a day from Toronto to New York on AC. There’s only one flight a day from Doha to New York. You’re comparing apples to oranges.
Great Video!!!! Thanks for sharing your ups and down travelling moments.
So why are you trying all the food, did you throw out what you did not eat
Fantastic video. Really enjoyed it.
i took the Q suite once and it went perectly smooth (even arrived early), having one bad flight doesn't mean the seat or the airline is bad
Re Pre-chek .... I had a similar thing happen at Orlando airport in January. My sister-in-laws boarding pass showed her pre-chek. Mine did not. The regular line was Huge (I'd guess over an hour, easily). It was quicker for me to go back to check-in and get my boarding pass properly done. Even the fast lane was slow, so I may have well missed my flight had I not gone back to check in. Lesson learned, I'll check everytime now.
I can truly relate with the panic and mess with the PCR test. I had to do so much mental math and pay 5X extra for a test that could be done and results delivered on-time for my arrival at Doha when I first came to work here, down to asking the lab to write the time and date of the test in UTC instead of my local time (I already knew how close and square minded officials are in this country)
Aww love your beautiful family! I'm a new subscriber and am loving your content!
So sorry to see that you had such bad luck during your travel!
I agree that Qatar airways could have contacted you earlier regarding your items you forgot on-board (it happens to most of us!😅).
They won't accommodate passengers as the cancelation was due to weather and most commonly known as a act of God. Most airlines will not book accommodation. They will only provide it if let say the aircraft went technical/ delayed inbound flight or something similar.
Travel insurance is sometimes overlooked but it is a great thing to have.
I wish you and your family happy and safe travels ahead. Love your videos!
I work in aviation and will mention that, if the cancellation is the result of weather or something else out of the airline’s control, they will not provide accommodations or meal vouchers. If the cancellation is at fault of the company (I.e maintenance), that is when you are entitled to a hotel room.
I had my flight delayed 6 hours due to weather issues they gave me a hotel for the night, food at the hotel and taxi transfers all for free this was all in Dubai and was travelling with emirates
Amazing content and story! Thank you for sharing and giving REAL feedback with a positive attitude. My daughter is 9 and is on the autism spectrum and loves to fly. She so enjoys watching your videos! Thank you so much!
Hrm… my hubby flew Qatar and the 72 hrs PCR was in fact you need to include within the hour you arrived to your final destination. Same for singapore airline . We live in singapore and most airline I knew have the same policy . Anyways I would be in total panic if I encounter this . Kudos so you guys .
Regrettably 50% of the drama was self inflicted. As a family who flys often you should know that differently airlines have different rules and policies.
Not knowing that the COVID test in NYC must be within 72 hours of arrival in DOH not departure was your responsibility and that other airlines a different is no excuse. Not knowing if your tickets included lounge access was again your responsibility as you choose that on booking the tickets again that other airlines are different is no excuse.
That you were responsible for everything because the flight was cancelled due to weather is your responsibility as it was out of control of the airline. You may get an ex-gracia refund of some money, but it’s not an entitlement again as frequent flyers you should know this.
The 1 situation that was not your responsibility was the bad Abu Dhabi rebooking and that is Qatar Airlines bad, yes it should have been better. That your husband had to quarantine was bad luck but travel during a pandemic has a risk of things like this happening
I really like your videos very much too. Very relatable. Wishing you many enjoyable travels in 2024.
Calm and confident is what moments like this need. I have had a few such situations since the start of COVID in a few different continents, and really the best thing to do is visualize things turning out alright, and on occasion having a bit of flexibility as to what that means. Sounds like your girls are naturals for that. Lucky them!
I just started following your family and this is so informative and FUN! (Even with the drama) I can't wait to fly internationally. Your girls are AWESOME! Can't wait to see next video.
I'm confused. Why did you have to quarantine between flights? Surely that is not a thing. We are thinking of flying Qatar Business from MEL to CPH with one stop in Doha.
Because we stayed in Doha for 5 days and at the time we went they had a mandatory 2 day quarantine
I‘ve very sorry for bad experience with your experience. You are appropriate with how you feel. I hope your next experience is better.
This was the first of your videos I have seen and I was impressed. I thought you must have held back on expressing your frustration at events on the ground. Never be frightened to be critical of airlines as potential passengers need to understand these points. Finally, you are fully entitled to be "entitled" given the huge amounts you must be paying for these flights.
Hi there I’m traveling from lax to Doha and we’re having hard time if the test is 72 hours or 48 hours we fly out Monday
Omg! What an episode 😱 But great a episode! Loved it!!!
Well documented and narrated Vlogs. You gotchya self a SUBSCRIBER!
Can I ask, are your family travels self sponsored or else?
This flight we paid for ourselves. But we do often work with hotels, tourism boards etc. And when we do, that’s always clearly disclosed in the video itself and the video description. When there’s no disclosure it’s because we paid our own way!
@@TopFlightFamily thank you Madame. It is a good life. Am happy you to and your family loved my country Kenya. You should have visited the beaches too. If ever be you do, combine Mombasa with my sister town Zanzbar..beaches to die for
We had the exactly the same experience with Qatar Airways when they cancelled our connecting flight in July 2022.
We were due to fly from London Heathrow to Maldives via Doha. 5 days before our departure, Qatar Airways cancelled the connecting flight from Doha to Maldives due to the "operation" issue and rescheduled us to another connecting flight 36 hours later. No arrangement of accommodation or compensation at all - we were asked to stay at the Doha airport for 36 hours or we could ask for ticket refund. Despite Qatar Airlines have 4 daily flights from Doha to Maldives and the business class tickets were still selling on their website, the customer service advisor simply said there was no other available flight to rebook us and left the decision for us to make.
I have never flied with Qatar Airways before, and I will try avoid flying with them in the future based on this poor experience.
Hello 👋🏾. New subscriber here and I love your normalcy and humor🥰
Thank you I stumbled upon your video and I loved it one of the best I've ever seen. I agree with you about everything my goodness. I subscribed and can't wait to see the journeys to come thanks again.
I absolutely LOVE your channel!!!!
Non of the u.s airlines would accommodate to their passenger either for cancelled flight, but glad to hear air Canada does. Both JAL and ANA does as well.
Major airlines should influence new aircraft designs, making them inclusive of exclusive crèche/child/family only cabins?
I LOVE how honest you are with this!
This was a genuinely fascinating insight to the challenges of travelling now. There are many things I would view to be divaish, but managing the stress of travel with children in these circumstances is absolutely not one of them.
I found Qatar’s ground service to be extremely poor - I lost a phone and informed them at the end of the jet bridge and it couldn’t be found in Doha.
Here’s to happier and easier adventures ahead.
I love when people use stock footage to fill in the video, always do this!
Your story telling is so beautiful.....clam and smooth
I enjoy your videos.
Seeing you travel to many five star all inclusive resorts, I have a question just came up again among friends.
Can you take the Alcohol from your room when you are checking bout without being charged. ????I assume it’s paid for.
Binge watching your channel and this is my favorite so far. Laughed at the “hotter version of me” and the Ina Garten reference👏🏻👏🏻👏🏻
And if I may ask, is it true that flights coming from the UAE to US would have some form of nasty or extra checking and questioning? I am planning a trip next year and am keen to try either Qatar or Emirates
The way your girls were holding hands down the jet bridge made me a little jelly... Our oldest son and middle daughter fight tooth and nail, NEVER would they willingly hold hands like that! Your girls seem to be really close friends, that is awesome!
I’m so glad your family trip ended up working out. Your experience was definitely filled with drama but it was so interesting to see what international travel is like right now. I really enjoyed your commentary! 😊 It would be such a dream to fly Q Suites one day! I hope your next experience is a better one!
Thanks guys for the candid information.
I absolutely loved this video. So sorry you went through this stressful experience but happy that you enjoyed business class.
Qatar looks lovely and there airplane But I dealt with a problem too before going on Qatar we were only supposed to have 30kg straight or 24kg (don't remember much). so we had to empty our bags middle of the airport and sort things out.
The test muck up was your fault. Don’t assume, read through throughly on the country website
Booked on Qatar business class and upon landing in Doha were told our connection flight was downgraded to economy class DUE TO THE SYSTEM BEING PERMITTED TO BOOK MORE BUSINESS SEATS THAN EXISTED AND even though we had already checked in and had tickets. They offered little to no assistance and its appalling as we paid for business tickets
When we missed our flight connection in Singapore, singapore airlines booked us on the next flight with hotel, food taxi etc
From a policy perspective, airlines are responsible for technical delays not weather delays.
Was your air Canada delay weather or technical? That might be your answer.
Ommmggggggg I love your videos!!! You are a really good story teller. And I love that you gave your complete POV of the experience. I Have been so scared to attempt to travel out of country because of all of the new rules due to covid. And as someone who is not rich at all lol I would have just been stuck on a trip if I had these problems. Thank you for this video. You gave me a lot to think about and a lot to make sure I research and plan for in the future.
Awesome Awesome Awesome video!!! I'm so sorry that you guys experience was so difficult this go round! But I will say that I commend you for turning this into an educational experience for us so that our expectations can come down a little bit and be on the realistic side. It doesn't matter sometimes "How much you pay for something", there's always an underbelly to everything and I appreciate you for sharing your experience with this airlines operations. I'm sure it's not like this 24/7 but even the "Best" has it off times. And I'm so relieved that Surge avoided symptoms and came through. So thank you for another great transparent and informative showcase! We now know to "NOT' expect rainbows and unicorns and to travel with a lot of flexibility and patience. Thank you once again and look 4ward 2 the next adventure! Cheers Top Flight Family!!! Oh and P.S.> Those "Hotter versions of you", ain't got nothin on the real you😆I'm sure Surge will agree😅 Stay safe and be blessed! Fan 4 Life!
Yes I'm so grateful we were all healthy and nobody had to be hospitalized! At the end of the day that's what's most important. But yeah this trip was a mess lol and I felt it was important to share as an example of a worst case scenario.
@@TopFlightFamily And yes! I'm so happy that EVERYBODY is healthy!
I flew from DFW to Dubai in Qatar airways July/18/2022 returned August 04 2022 also on business class I loved the food and everything thank god I didn’t experience any of these issue 🙏 after watching this video I don’t think I’ll book Qatar airways for this reason I’m planning to go to Dubai soon inshallah I’ll try another airline I hate what happened to you guys I love your videos keep it real ❤🙏
What a great video. I've subscribed.
Can i ask did your children miss school? Im travelling to Doha, then Phuket for 2 weeks in January with my child. Unfortunately he will miss school and im pretty nervous about the schools response.
I was on a delta flight once and I have not even left the airport when I realize I left my tablet on the plane. So they contacted the crew on the plane and their response was it wasn't there.So we filed for a lost item not expecting of getting it back. I got an email after 3 months that they found it.
Love qsuites. Took last year from SEA-DOH-AtH last year and back. It was fab!!!!
Wow! How long was that altogether? Sounds amazing. The in flight experience was impeccable. No doubt!
Just a great video. Loved it.
Major airlines don't book individual rooms for stranded passengers, they book full hotels!!!! Chances are if a flight is cancelled or delayed due to weather or technical issues 300 hotel rooms will be needed. As such the airlines have contracts with the major hotel groups and book out whole hotels 365days a year, a major airline like BA at heathrow inevitably have delays, cancellations and missed connections on a daily basis so they need a plentiful supply of good quality hotel rooms for stranded passengers. It's not as if the hotel will bill the airline for each individual room, the airline will have a global contract with a hotel group of so many $M per year and delayed passengers will just be booked straight into the assigned hotel at the airport on behalf of the airline.