@@baichengfu5675I mean currently you have only 2 options. First one is to enable virtual queue prompt after timeout, 20 secs for example. Second option is activate VQ prompt via DTMF. It would be nice to have third option - let's call it "timeout silent mode". You activate virtual queue, set timeout, check "silent mode", choose voice prompt, which announces to the caller that he been put in virtual queue and by timeout put callers into VQ without any additional steps like "press * to callback to current number", or "press 0 to enter another number to callback". All callbacks must go to current number in this case. Scenario - caller calls to organization. His call has few steps - first IVR, second is call queue. And if all agents are busy after timeout of 20 seconds client gets advertized that he was put into VQ and when any agent will free he'll receive a callback. That scenario was recently requested by few organizations. I know this because I represent Grandstream reseller in EMEA region.
@@viktorlyovochkin1812 ， I understand what you mean. What you said is reasonable. we will modify it to the next FW immediately. Thank you very much for your proposal .
I use the same UCM to manage a call center of 50 agents, my ring strategy is RING ALL... the problem is at peak hours, the whole system becomes slow that, even internal intercom calls takes minutes before it connects to the reciever,,,,,what do you think i can do to curb this from reoccurring.... Memory Increase? or the appropriate call strategy can help?
Thank you for reaching out! If the number of concurrent calls, including calls through CQ and intercom, exceeds limitation of the model, the UCM will become slow because all the resources has been used. Some calls are more expensive in terms of resources like intercom and Call queue and they might use more memory and CPU resources than direct calls. Regards,
I love the intro.
Thank you! Glad someone took notice!
Excelente explicación, que no se proporciona en otros videos en español, Gracias
Replace Display Name, dont work for me 🙁
Hi, how can we change the default Global Queue voice prompt? for selecting the callback menu?
Hello, i have just 2 Gsm line Connected with UCM6202, how many concurrent call can i receive ? and How many Outgoing call can i make concurrently
I thought it would be nice to have option to automatically put caller into virtual queue by timeout or have it as a destination option.
Hi Виктор ，
In this case, why not enable the virtual queue directly?
Could you please explain what kind of scenario this is ? thanks
@@baichengfu5675I mean currently you have only 2 options. First one is to enable virtual queue prompt after timeout, 20 secs for example. Second option is activate VQ prompt via DTMF. It would be nice to have third option - let's call it "timeout silent mode". You activate virtual queue, set timeout, check "silent mode", choose voice prompt, which announces to the caller that he been put in virtual queue and by timeout put callers into VQ without any additional steps like "press * to callback to current number", or "press 0 to enter another number to callback".
All callbacks must go to current number in this case.
Scenario - caller calls to organization. His call has few steps - first IVR, second is call queue. And if all agents are busy after timeout of 20 seconds client gets advertized that he was put into VQ and when any agent will free he'll receive a callback.
That scenario was recently requested by few organizations. I know this because I represent Grandstream reseller in EMEA region.
Hi Виктор ，
@@viktorlyovochkin1812 ， I understand what you mean. What you said is reasonable. we will modify it to the next FW immediately. Thank you very much for your proposal .
@@baichengfu5675 Thank you too for listening to us.
I use the same UCM to manage a call center of 50 agents, my ring strategy is RING ALL... the problem is at peak hours, the whole system becomes slow that, even internal intercom calls takes minutes before it connects to the reciever,,,,,what do you think i can do to curb this from reoccurring.... Memory Increase? or the appropriate call strategy can help?
Thank you for reaching out!
If the number of concurrent calls, including calls through CQ and intercom, exceeds limitation of the model, the UCM will become slow because all the resources has been used. Some calls are more expensive in terms of resources like intercom and Call queue and they might use more memory and CPU resources than direct calls.
Regards,