I would assume that clause wouldn't apply to the 79 series. I think anyone reasonable would expect this thing to live in a paddock or bush environment. Perhaps a camry isn't designed for bush, but this thing certainly is. Also with the first clause, I'd want them to prove how a gvm upgrade can affect a clutch. The onus is on them to prove that, not for me to dispel their bullshit assertions.
Without Toyota knowing how serious offroad track is. I think term they used is correct. You wouldn’t take 79 to glasshouse mountain/ watagans on factory vehicle and expect to complete the track without any damages is outside the expectation. If they didnt put that term in the warranty clauses. They would need to cover warranty for Every off-road situation where normally only hardcore heavily modified vehicle can tackle.
@@lappingozoffgrid Yeah but if you took a stock 79 series to the glasshouse mountains and the wattos and came back to the dealer with panel damage and the car looking like it went through a war zone I can kinda understand being hesitant on a clutch replacement. But this one looks like it's clean as and hasn't seen that kind of work, so I reckon it's acceptable for Toyota to take care of it.
@@turbostyler so basically you dont recognise any correlation between bigger tyres and load beyond factory gvm to how this may affect the stock clutch?
As a retired mechanic, let me point out two things. - The workshop foreman (if they had one), was not checking juniors work. Secondly, find a reputable owner/operator workshop, preferably one that also goes four wheel driving, because they understand far more 4x4 related requirements than the average large dealerships, whom are only interested in turn-over.
Spot on mate. I call em stealerships they thrive on cohearsion tactics its against the law.... I run my own workshop in WA and some of the big names over here and the lack of foreman or senior training to apprentices they should be shut down...cough# bridgestone# cough... my father and i speak daily in regards to the poor quality of tradesman produced today. I wont even start on the bs childish lecturers i have met in the tafes.....
Bloody hell.. and to think the amount of money they want for these things.. nah no way I don’t think there worth it, I’d rather buy a good second Kenworth
@@JCYT I've followed your channel and, to be honest, was green with envy. Now this has happened I feel bad for you. Mate, I'm pleased that you're okay (I'd be spewing) and have now arrived at place where you know it'll receive the attention that it deserves and which you are paying for.
Hay mate, this just popped up on my feed. I just wanted to say I completely understand where you're coming from and appreciate level headedness about the situation. But I just want to say please don't let you dealings with this particular dealership to tarnish your opinion of the brand. I've worked for Toyota for a number of years and have come to realise they are like any other franchise (sometimes maybe good sometimes, maybe shit). But for the most part, we try to best job we can and of course we all make mistakes but most of us are good. Sorry you had to go through this, mate. Hope she's all good now. 👍
As a former Toyota apprentice at a shop where there were more apprentices than qualified mechanics, its usually because dealerships don't care for the service staff and treat them as replaceable instead of trying to retain staff that have knowledge on their products.
Yup same with dealerships over here in NZ , just think workers are replacable for another dumb ass that isnt being taught properly etc , people are just to money hungry , especially car dealerships an mechanics
I think this is true in a more general sense. The few dealers that focus on quality are few and far in between. A handful will properly train staff to troubleshoot and actually repair, but most will follow error code >> unplug >> replace >> stiff bill. It is nice having seen much since I left school in the 1970s. I have departed from several brands because of their indifference to service. I last took my cars to a Mercedes-Benz N6 Laureatus qualified backyard Diesel machie, who really cares for anything he touches and who can be trusted. If I drove a Roller or a Bentley, I'd let him service it. He saved my little Polo Classic from a certain Dealer Death. Toyota may err widely, but they aren't the only ones. My best dealership service ever was at an Opel agency in Villiersdorp, South Africa. Mr Derrick Ferrandi owned it and Mr Delport de Wet looked after my car; but that was well over thirty years ago. As I built rally cars, I did look after my own until I became disabled.
Bought a brand new car a couple years ago and never taken back to the dealership for servicing. I have worked at a dealership before and know how incompetent the mechanics are. Also like you said under Australian consumer law as long as it's serviced by a licensed mechanic they can't refuse warranty.
Not all states have a requirement or system for mechanics to be licenced like electricians or plumbers. In some states you dont even have to be trades qualified to work as a mechanic. I'm looking at you Victoria.
If there’s a warranty claim against the vehicle and the fault can be traced back to improper servicing of the vehicle by a non-manufacturer approved service centre then the claim can be rejected on these grounds. Fair enough in my opinion, but then a mutually beneficial agreement can usually be reached between the customer, the dealership, and the third-party mechanic. It’s definitely a shame that a company that is an industry-leader in so many aspects is so reluctant to look after a customer and warrant repairs on a vehicle they’ve supposedly stood by for all these years (especially given how little the 79 has changed since it’s introduction). Given how image-conscious Toyota must be in terms of dependability and reliability, it certainly boggles the mind to think that they’re willing to let standards become so low that consumers have to resort to social media in order to be heard. I suppose it all boils down to inflating their bottom line and taking advantage of contractural loopholes where possible. It’s pretty disgusting if you ask me.
The trouble with that is there is no statutory authority that will prosecute in this country. (Believe me, I have looked) Have fun hiring solicitor, Toyota will just outspend any one of us, even a large number of people with the same fault.
Ahhh, didn’t Jeep incorporate something into the software of the ECU where it would require a dealer to “service” (reset the parameter) otherwise it could cause engine failure and hence void the warranty?! It was done on purpose (by FCA) and went to court in Australia… but Jeep won?!?!
You are absolutely right, I've had similar issues with Toyota and dodgy work. They blamed the apprentice all the time, I settled for 3 grand of free servicing. I told them they are ripping people off saying they do things when they actually don't. When I caught them out and said I was going to complain to the media they said you can save the world or save your self, I took the money. Always check under the truck after servicing. They are rip offs
I have been servicing my Pajero and Troopy with Automotive Artarmon for 23 years. Eddie and Chris are excellent 4wd mechanics and I know I can trust them as they do their work with a lot of care and integrity.
Cheers for the recommendation. Many recommended Automotive Artarman but a bit far for me unfortunately. I've found a family run 4x4 workshop in the Hills.
I just stumbled across your channel and more specifically this video, which is similar to my own experience with my 2021 79 crunching gears from new. The Toyota dealer inspected the vehicle and decided the gear box needed to be replaced, which was done under warranty at about 1000km. After getting the vehicle back I noticed that the gear change, although quieter, was still not as smooth as other 79’s I’d driven. Toyota’s response was “..see how you go between now and the next service,” and at the next service I mentioned it. Surprisingly I was told that the clutch was worn out, in need of replacement, and that because I had modified the vehicle with an ARB GVM upgrade and 33” wheels this would not be covered by warranty. Further more it was explained to me that from this point forward (January 2023) any warranty claims sent to Toyota Australia would now need to be accompanied with photos of suspension, wheels/tyres, exhaust, and confirmation of original factory engine tune as Toyota will no longer provide any warranty on their vehicles post modification. The dealer staff have been very helpful and my worn out clutch seems to be fine after they found a technician who knew how to adjust it correctly! Thanks for your video.
Thanks mate! Glad your cars sorted and good to hear that at least it's a somewhat consistent approach from Toyota. However, seeing the comments it seems they treat customers on a case by case basis.
Agreed! Dealerships are a waste of money and not worth it. Apprentices work is probably not checked and you should take yourself to a local mechanic who is reputable. Sorry to hear about your issue and if you are getting your car serviced at the dealership then check all their work! The old saying still rings true, check your oil and water after every service! Water should be to the correct level and the right colour and the oil will be light brown.
They don't call them stealerships for nothing ... I never trust dealership service. I took my car to Toyota for service for the warranty period and ALWAYS double checked whatever they worked on. Found the air filter cover half on sucking in dirty air once. Of course due to a new apprentice or rushed for time. As soon as warranty was up, worked on my own car and kept it for 17 years before I sold it and everything still worked perfectly.
Apprentices are most definitely used for cheap labour. I see it often in the automotive repair industry too, but also it’s hard to find tradesman to do the correct quality control.
Try finding a tradesman to fill the available positions, they are rarer than rocking horse sh1t. Can’t find a tradesman so create them and train them……..poorly, in most cases! This is why our tradesmen are getting worse as far as quality workmanship and skills base. It’s frustrating as a tradesman to have younger tradesmen enter the workplace and finding they are barely at the level of a 3rd year apprentice. You spend a lot of time worrying and wondering when the job is coming back in to have something fixed that was or wasn’t done on the vehicle on a previous visit. So many skills being lost in all trades sadly!
Your not alone, I had a 2021 hilux and it took me three different dealerships over 9 months for them to acknowledge the timing chain or it’s tensioners etc was the cause of the excessive rattle on cold start. Regardless of your situation I still think your truck is amazing, nice build!
That N80 timing chain is beyond a joke. My mates one has had the recall done - it's rattling again with vibration at low RPM. Fix it properly it's not acceptable!
@@TriNguyen-qq5ul it’s so loud and such a concerning noise eh! They fixed it and then a few months later I heard a minor version of the noise again on a cold start so I traded it in. I was at 50,000km by that point so didn’t want to risk being out of warranty with any issues in the next year and a half. In Nz Toyota only warranty 5 years or 100,000km. Mechanically the car was stock so there really wasn’t any other reason for it to happen. When I asked them to share what the exact technical explanation was, they wouldn’t even tell me… best of luck with your one!
@@FordEscort-ux9kf thanks for replying I noticed the noise at around 90km first I didn't focus much attention though it just how diesel is on cold start then disappear in 1/2sec. After a few months later it getting worse and worse when to dealer for check up unfortunately it just over the warranty period now I'm on my own try to find a reliable mechanic to fix it, I know a guy with a SR model he been driving with same rattling noise for last 4/5 years no repair and it still going fine just had to put up with the noise everytime u started up. hope that chain doesn't break while driving or else big problems
I think the future of the car industry is buying your features online and getting it delivered directly from the manufacture (via a freight forwarded), sending to an outfitter for customization and registration. Then, you take to a suitably qualified mechanic for scheduled service and maintenance. The car will log performance history, including idle, braking and acceleration habits etc to aid with warranty claims. Dealers are doing themselves out of the supply chain!
I think you are right - that is the direction for the future. Certain newer manufacturers are already doing this. Also regarding the car logging history - they are doing this already in the civic type R as what i've heard they are logging the number of times launch control is activated.
@@JCYT yep. Isuzu gives me a venn diagram of driver behavior after my Dmax is serviced and they provide recommendations for improvement…..a Norweld canopy and bigger A/T tyres changes my factory fuel consumption!
I’ve gone to Sydney diesel centre in Smithfield. They’re great and specialise in Diesel engines. Had a small leak in the 76 series where the injector seals are and got asked to send a photo so they can tell me what the problem is. the guy who quoted me ended up knowing exactly what the issue was just by analysing the photo I’ve sent and the price at the end was $300 cheaper than what I was initially quoted. They’re not cheap but they definitely know what they’re doing. Definitely recommend
I've had my Land Rover Discovery 3 for 13 years (had it from 2 years old). It's never been serviced at a main dealer. It's serviced by a friend who specialises in Land Rovers. It's been bullet proof. Parts are actually quite cheap too :)
My daughter purchased a new 4x4 hilux though the local Toyota dealership and of course had a special package which involved them servicing the vehicle. After the 4th service my daughter brought it to my attention that the steering felt different. On inspection I found all 4 wheels, wheel nuts had not been tightened post wheel rotation during the service. I tightened all nuts and proceeded to Toyota to let them know of their oversight. They were of course very apologetic but suggested I should have bought the vehicle back to them to check if the wheel nuts were loose. I couldn't imagine them paying for the towing fee to have the vehicle returned to them to tighten the wheel nuts. Anyway having this servicing agreement in place we continued servicing the vehicle with them BUT 3 services later again my daughter brings it to my attention the steering is once again playing up post service. This time with the assistance of a third party mechanical and wheel aligning workshop it was found the cause of the steering problem was the front right lower control arm eccentric adjustment bolt had not been tightened from the service and alignment carried out 3 day's prior. We no longer have any of our Toyota's serviced or repaired at any dealership and have, as you have mentioned above, found ourselves a reliable mechanical workshop to look after our vehicles.
Thanks for sharing Vincent. Just yesterday i saw a brand new hilux at the service station leaning on a brake disc with the passenger wheel off........ That is incredibly arrogant of them to tell you not to tighten those nuts and to bring it back. We are not stupid!
Vincent after the wheel nut fiasco the dealership should have replaced the studs, nuts and rims for you. Who knows what the stress has done to those components. Similarly, over tightening can have the same impacts.
@@JCYT Fair enough mate, they’re great trucks no doubt, but the dealerships can only screw you over so many times before no matter how good the product is, if the manufacturer doesn’t back their own product is it really worth it. Cheers mate.
Your brakes are going to fail again if you don't change those stock brake hoses to A.D.R approved 2" extended braided hoses front & rear to compensate for the after-market lift & droop at full extension. Next time it's up on a hoist check out how tight the rear brake hose is. On mine, the chassis to diff housing brake hose was holding the rear diff up! It has a S.S.M Lovells G.V.M 3,900Kg upgrade. I got the full A.D.R approved stainless steel braided brake line kit from a shop in Sydney & fitted it myself, all good now of the full extension droop test. DBA XP pads allround are the business for extra stopping power over the stock brake pads too. NPC 1300Nm clutch & billet flywheel I highly recommend, a bit more noise from the thrust bearing in 1st & 2nd but no more slipping like the stock clutch. I have my own hoist & workshop & do all my own work & have always been disappointed by the quality Toyota's warranty work on my VDJ79R from damaged nuts & fasteners to parts put in back to front.
Yes i made sure the replacements are suitable. Currently i have the Terrain Tamer 2" braided brake and clutch hose kit in there. It's crazy though as the factory hoses were suitable for the ARB GVM upgrade which is a 2" lift.... it makes you think if it really was long enough.... Now also running the NPC but the 1600Nm version with billet flywheel. So interesting thing i didn't mention in the video. I questioned the manager as to whether or not they torque mark/loctite these nuts and bolts. A bit disappointing as he replied it is not the standard practice. To me a driveline component like a tailshaft really should have markings.
@@JCYT I love using Loctite for safety, peace of mind & reliability, next best thing is crossed threads if you don't have any, ask any Toyota service technician.
I genuinely feel bad for you, but I have to commend you for getting this information out there to the public in such a respectable manner. If your engine needs a service or tune up we would be happy to help.
Hey mate, interesting video. I have worked in the aftermarket sector for over 10 years, and have dealt with Toyota and other manufacturers dealerships for that long. I have seen a lot of very similar stories to yours. Especially with the GVM. What I find particularly funny is, if you had paid Toyota to fit the GVM prior to vehicle collection, and they made a cut of it, you likely would not have been declined for warranty. Or at least that has been my experience in multiple scenarios. If it makes them money, and you have it fitted by the dealer, its all okay. I have also seen this with secondary fuel filters as well. You are right with the law, any qualified mechanic can work on your vehicle as long as they use good quality parts, and always fill out your log book. If you present to a Toyota dealership with a problem, it is upon them to prove to you what caused the failure and HOW it has voided your warranty. EG you fit a GVM and the drivers side mirror falls off, they need to be able to prove the link between the two logically, and how it has caused the failure. It IS NOT up to you to prove to them how it is. Unfortunately, Toyota now rides on their historic prowess to sell cars. They rely on the reputation of vehicles gone and days past to represent their modern vehicles and business practises. Do they make a bad car? Subjectively no. But everyone cocks it up. No car is perfect. But their reputation for service and reliable parts availability everywhere, and the guarantee that the car and service is as well performing as each other, has gone. Most car manufacturers warranties are covered in fine print, and a 4WD is more designed for soccer mum runs than actual 4WDing now days. Yes the 79 is probably one of the last few vehicles designed to do this from the ground up, but their ability to back their claims and service the vehicles with this intention is no longer valid. The long and short of it is, if you buy one, modify it how you want. Make sure you choose quality parts. And ensure whoever provides the aftermarket parts can back it. Because even when left stock, Toyota will likely deny your claim for warranty because god forbid you use your 4WD off-road.
Thanks mate it was difficult to be honest. It is disappointing, i think i should have known better. It is liberating knowing i don't have to care about warranty anymore in what i choose to do with the car - but we shouldn't assume this is normal to let Toyota off to dishonor warranty with so little responsibility. Very disappointing
I'm in my 60's and enjoyed servicing my own vehicles. Bought a new Prado 20 years ago and decided to get the dealer to do the servicing. In short it was just way too stressful. Kept finding things not done, not tightened or damaged through incompetence. Final straw was the dealership destroyed the motor on the Prado by accidentally dropping a rubber grommet into the intake, chewing the Turbo and scoring the bores. Had new Toyotas since - 79series, 200series and now a Troopy and service them myself from day 1 - using genuine parts and the best oils. Never had a need to use warranty. They are reliable vehicles if they are competently serviced and are not modified to any great extent.
Well done on how you handled yourself, not to explode with anger (totally understand if you did). You handled it by logic, calm, evidence based and stoic nature. I had the same exchange with a dealership service centre, many different car brands there, first mistake. However I stayed calm with their surprising quotes and they said this item not covered under warranty. After I advised them on the consumer law and in the next 8 months, I am due to buy a new car. And they know I buy cars from their dealership the same car brand for the last 12 yrs. However service manager did convince the car maker to cover it under warranty, and got it for free instead of paying thousands for it. After this experience I researched I found out, the car brand is owned by a different company now. Started cost cutting and the first thing was deny warranties. Now looking for more reliable brands for after sales customer care.
I had a similar but way less serious warranty issue but declined because of an unauthorised modification. Mine was the air conditioner compressor which shat itself after only a couple of thousand kms. Took it back to the dealer which at the time was the Toyota Service Dealer of the Year in WA. It was explained that the reason for declining my claim was that I had fitted a light insect screen to the front of the radiator and that this impeded air cooling and If I wanted repairs I would have to pay for all parts and labour myself. I saw red and told them right there and then that they could explain that to Toyota Australia and that they much vaunted service award was a marketing conn. Amazingly within minutes the issue was resolved by replacement of the unit which worked fine but I soon realised was second hand probably out of a wreck. Fortunately it never failed but that was the last time I ever used an “authorised” dealer.
That is atrocious. How can they prove it??? We don't modify these vehicles to destroy them, in many ways making them safer and more suitable for what they are built for. I'm sorry you were treated this way
I worked for Toyota. There were a hand full of mechanics, majority were apprentices. Apprentices were sacked when they got their tickets, replaced with another batch of apprentices. Same at Ford & Holden stealerships.
Not many manufactures cover light off road use, their favorite escape goat for 4x4. FYI keep an eye on the bearings in your transfer and diff. If your shaft was loose and vibrating for a while it might have caused damage to the bearings.
Hi Jonathan. My dad was a mechanic in Melbourne with four old fashioned Shell petrol station / workshops back in the day and even back then dealership workshops were known to be absolute rubbish when it came to warranty issues and quality of repairs. Your tail shafts being fitted the wrong way and coming off while driving is nothing new. Their workmanship is rubbish because most of the guys are apprentices and each car that is booked in for repair has a job card. Meaning that whatever the vehicle may be booked in for it has to be fixed within a certain time limit. For example the workshop repairs schedule might say, gearbox repairs have a 2.5 hour turnaround and this must be met. If not you as the mechanic gets pulled into the office and interrogated on why you haven't finished the job yet. This is why their workmanship is crap and you never take your vehicle there. Also they cannot deny you the warranty if servicing & repairs have been done by another fully qualified mechanic under Australian law. And the biggest reason for this is that just about all the dealership's you see are franchisees. They are not owned by Toyota and so operate their workshops only to make money. They only want to do oil & brakes because that's where the money is. And I wouldn't be surprised if they sent your gearbox to an outside transmission repair centre to be looked at. Most dealership workshops are not equipped for these types of repairs and nor do they have the qualified people who know what they are doing. Find a good mechanic and stick with them. Keep up the great work.
You are absolutely correct about the Toyota servicing. I too had some apprentice mechanic at Toyota fit some part under my Toyota prado loosely and ended up scraping on the freeway. Toyota ended up replacing the part but from then on my confidence with their workmanship was 👎. After that issue a few services later some genius apprentice dislodge a rubber grommet under the driver side which I later found out after water had sipped threw few weeks after doing a water crossing. Which my insurance at the time decided was a right-off. If you have a 4x4 be extra careful with who you’re insured with.
The water that came through wet the carpet floor on the drivers side only. I had one of those moulded floor mats so I never expected any issues like water coming through the rubber grommets.
Hmm, here is my 2cent. i cant say you are on the right here tbh. You increased tyre size, gvm and with other modifications that may have contributed to prematurely failing oem component. Not sure how long you have been wheeling with modified vehicle . Its pretty standard across any manufacturers not to warrant if the modified components has contributed cause of the failure even by little. Example, They will cover your head unit if you changed to aftermarket exhaust. But wont cover your drive line if you increase tyre to 35 inch. All honesty here, if i owned that 79 with bigger tyre and gvm upgrade. I would have changed braking system and heavy duty clutch at same time to support extra load and weight of the vehicle. Most of the times you cant just modify one thing. You would need to do few things same time to support the one mod you did to the car.
Thanks Jay. Perhaps i was naive to think i would be covered. But others have been in my situation before which really shows it depends on the customer and the dealership (and probably their relationship). It's my first new 4WD. I very much loved my N70 which saw many epic adventures with no mechanical failures. It was a heavily modified tourer i am proud to have built Thanks for the feedback 👍
Jonathan, I feel your pain. (I have a dozen stories like this!) You should be proud that you handled it the way you did. I would've driven the 79' through the main entrance door, through the show room, and parked it in the shop and calmly asked someone to fix it. lol 😜 It's not supposed to be like this, by unfortunately it's pretty common. I drive an hour away for service, because the dealer in town did me dirty like this years ago. I still get chapped thinking about it. 🤨 You're a legend. Get ready for the..."you should've bought a ..." from your mates. 🤣🤣
@@bingysbackyard Typical biased opinion, no respectable court will believe 'every 100 metres. ' Present facts from actual case studies. Opinions are fiction in someone else's mind.
Hi Jonathon, sorry to hear of your experience with Toyota, I have had 4, 76 series all with stand mods, Toyota on several occasions have stuffed up on services, once failed to grease the top hangers on rear suspension, I informed them and returned the vehicle, they then greased the second nipple but not the third, I pointed this out and the mechanic was given a official warning, big deal, didn"t help instill any trust to me. still Love the 76series.
Being a qualified mechanic from a dealership ive seen plenty warranty claims, generally unless the car is completely factory it opens up the door for them to deny claims unfortunately. Sorry to hear your story and i know theres plenty others much the same.
Thanks mate! Yes perhaps this is the new norm, i probably should have known better! It's something you would have hoped the dealer mentions at first mention of a pre-rego gvm upgrade.
Doesn't help that every man and his dog is flogging mods and upgrades without really warning people of the warranty issues. I wouldn't be surprised if Toyota have changed their approach to this in recent years. There was a youtuber who said their dealership told him to take out a fuel filter or it would void warranty!
For $400 for an apprentice you may as well service it yourself. 20 minutes and I’ve done an oil and filter change for around 1/4 of that price. Real hard to find any good mechanics in Sydney that are reliable
I gave up on "off the shelf" solutions for my needs a long time ago. I only buy much older vehicles and basically pull them to pieces and build them back up to something much more capable and durable than anything you could find for any amount of money.
I found out from the net that Toyota OEM clutch has max capacity of 450nm. If you check in the past, even the 1HD-T only make 430nm from factory. You can also see on Hilux and fortuner, the manual model will have less than 450nm.
I've always been of the mindset that buying "second hand" and verifying/ upgrading items yourself is not only financially viable, but less headache in future.
AGREED!!! And servicing them yourself with fluids and consumable items. Lost count the amount of "overfilled" engines I've seen from mechanics and/or dealerships....
Ok, servicing in not only car but also some truck dealerships. Let’s say you have a large 4x4 wagon , perhaps used as a shopping trolley for mum and the kids. Gets dropped off at the dealer and requires a 130k service. $ not important at this time. The service techs and apprentices are broken into mixed teams 3-4. The book time for this service is as an example 10 hours . Car gets out on hoist and fluids drained. Wheel bearings to be inspected and repacked. But wait ! It is being used as a shopping trolley ! So the wheels come off , quick feel of the hubs, it’ll be right, wheels go back on and time saved. This practice is continued throughout the service. Job is completed in 5 hr working hard but quick. Why? The teams will get bonuses for the time they save on the service , the dealership makes more money. The teams compete with each other to see who makes the most and more corners are cut. Likewise the teams are penalised for mistakes. This practice leads to not only errors, but not being serviced correctly which you have paid to do. This is why I am fortunate to be in a different sector of the automotive industry, having a 4 post hoist at home along with tooling. The system is a rort. That is why I reccomend to friends to use a local trusted mechanic who has integrity and is working for you. You may also find that the ratio of tradesman to apprentices are 2 apps to 1 tradesman or even more. So after dishing out say 10 hrs @ $150 hr with a final labour only bill, no lubricants or parts yet, it has cost $1500. But the true labour cost TO YOU as the consumer was $750. Tradesman’s labour costs are around $44hr with apprentices less. Servicing for a dealership can be turned into a cash cow for most. Consumers are being screwed over.
Why would you think a gvm upgrade that isnt factory supplied should be covered by toyota? If ARB has done all their “research and development” from metalurgical fatigue management to stress force calculations on the chassis, driveline, brakes etc then they should take accountability from there on. Aftermarket companies release gvm upgrades within as little as 1 year after a new model comes out, how much r&d could have possibly been achieved in that time frame? If you keep the vehicle as toyota supplied ie stock and use it within its intended design parameters then if there are any issue, toyota has every right to cover it. We have a fleet of 78series workmate at work, never had any issues apart from your basic wear items and it is used and abused.
Perhaps i was naive to think that it would be warrantable, or at least the dealership had led me to believe this. ARB has a huge partnership with Toyota. With a vehicle like the 70 series which is essentially the same chassis from 1984 on, i think the proper R&D has been completed. However i do wonder how intensive their testing is done at GVM. I have never loaded the car anywhere close to even the factory GVM. The other side of the coin is if they cannot disprove that the GVM upgrade caused the clutch failure then how can they come to that conclusion?
@@JCYT gvm upgrade causing the clutch issue can be easy to address, whether or not the vehicle was loaded up to the new gvm is irrelevant as that is circumstantial. The question they will ask is why spend all that money on a gvm upgrade if you never load it past the factory gvm? If you dont have all the extra weight then it makes the situation worse, the heavy duty leaf pack will ride stiffer therefore instead of absorbing impact forces like theyre designed to they simply transfer to another point. Bigger wheels incease load placed against the clutch, the gearbox, wheels bearings etc Higher lift with longer shocks inceases pinion angle on the tailshaft there for u-joints are working at angles beyond its design limits. Higher lift at static ride height (2” lift kit because of the extra weight) reduces tailshaft spline engagement (slip spline) which means less torsional strength which then compounds so instead of you gaining more splines engage as you add weight (as the vehicle sags/lowers the tailshaft aligns close to the horizontal plane and the distance from the transfer to differential decreases, pythagoras theorem, which causes the spline to slide inside the outer tube therefore increasing spline engagement) you do the complete opposite. Anyways its getting too deep, lol. Regardless the bottom line is youve modified the car beyond Toyotas design limits.
Thanks Jonathon - I experienced dealership servicing issues with my Subaru in Canberra - the apprentice not only broke the drivers door handle but half the work listed as completed was not done after a $500 service invoice was presented to me - I immediately went back in to the dealership mgr’s office - he then discussed this with the service mgr and apparently the service mgr had falsely signed off the apprentice’s work as ‘all complete’ - I told them I was not paying for the work and the door handle should also be replaced otherwise I would take this to the media - they gave me a new handle from local stock and I never went back again - I found a good trustworthy private mechanic who would always ring me at work for approval before he started work on the Forester - I no longer have any confidence in the warranty promotions by dealerships because like insurance companies they look for a legal loophole to dismiss a claim.
Regarding the 10,000Klm service intervals on the VDJ79R which I think are way too far apart, I serviced mine every 5,000K's and the engine oil was still clear enough to see through & amber in colour so I started sending off oil samples to Castrol Lube check to have them analysed & they came back all good viscosity & otherwise at 5K so I now run my Castrol Magnatec 15W-40 oil out to 6K. It comes out dark amber but not like black ink engine oil on my neighbours VDJ79R who does the 10K intervals. I believe the Toyota recommended 10K service intervals is not in the owners best long-term interests.
Thanks for your ongoing support Dusty. Regarding the service intervals - i think 10k is satisfactory for light duties. I hate to admit but 90% of the time it spends as a daily driver/mall crawler. My Hilux had a tougher life, was towing all the time and was way above its GVM. I did service that every 5k. I have read up on the dusting issue. I love this idea. I may have to do some testing! It may make a great idea for a video!
@@JCYT Re. the dusting issue on the VDJ standard airbox. I fitted one of the Terrain Tamer stainless steel airbox seal area extender kits & have zero issues with dust getting past the filter seal. There is a skill set required to correctly nest the upper lid onto the lower housing so you don't roll the filter lip off & let dust by and I rubber grease the air-filter seal too. I push the upper airbox lid in on its air tube then feel it down over the filter seal. Sometimes I double check my technique by removing & re-checking & re-fitting, I like the RYCO "Fireguardian" ember & flame resistant air filter for summertime use but run stock Toyota any other time at 25K service intervals. I also run a Donaldson Clear bowl cyclonic pre-filter on top of my Safari ARMAX snorkel which cleans up plenty of fine dust, dirt & bugs before they reach the air-filter element.
@@JCYT short trips are worse than long runs,,diesels need to run all day.. short trips kill diesels.. & dust..do oil every 5k, non synthetic. synthetic is crap..- 5k oil change.. ci4 at least..
@@harrywalker968 I used to use Shell Rimula X in my BJ40 with a 3B & my HJ45 troopy that had an H engine back in the 1990's. The catchy TV jingle made me buy it.
Jonathan I have owned four wheel drives since 1993 and have lived in Newcastle all my life. What you describe here is not isolated to any brand, or dealership or 4WD After Market Outlet. Here is a a few of the screw-ups I have experienced. * 1995 Clutch replacement by one of the original Accessory Outlets in Newcastle. Toyota 60 Series Landcruiser Front Drive shaft companion flange-to-front differential bolts not tightened at all. Discovered when free wheeling hubs were engaged at Wee Waa heading into the PIliga in torrential rain. Progressively increasing with speed, massive vibration from front end. Stopped un-engaged front hubs. Vibration gone, so drove on in 2WD, Subsequently lost control of vehicle in slippery wash away (not being stupid) and almost rolled car with 3 occupants at 70kmh. Next morning two bolts found to be missing , and other two with nuts about to fall off said companion flange. I would hate to think what would have happened if the drive shaft fell down at highway speed on bitumen. * 1998 80 Series Landcruiser secondhand still under factory warranty rear LSD clutch washers worn out at 38000km. Estimated 6 month wait on clutch washer delivery. Sourced Toyota clutch washers by myself in two weeks. * 2003 1997 IFS 3RZFE Hilux Injector service at a spares place you may have mentioned. Injectors installed with incorrect o-rings on them. Nearly resulted in engine bay fire. Same year same place supplied with non-OE (Chinese) rear drive shaft centre bearing after requesting Koyo, Timken or Toyota - failed in 20000km over 13 months. *2016 NX Pajero Red-Arc BCDC Dual battery System installed per-delivery on new purchase from big inner city dealer using a big inner city after market accessories installer. First big trip both batteries totally flat. Up shot was Red Arc's support was first class. The fitter had installed the wrong BCDC (one for a mechanically regulated alternator not a electronically regulated alternator. And had wired it with both batteries paralleled all the time, with no isolation on engine stop of the auxiliary and had it set-up to charge at too high a voltage cooking the auxiliary battery in the process. When approached the installer after I de-wired it and photographed everything (I am a industrial electrical fitter by trade) with RED Arc's Technical Support section approval, they said 'We install them all like that'. I could go on with at least five other cases (like engine oil never being changed once in three years on a Hyundai on factory dealer services & confirmed by a NATA certified Tribology Lab Oil Analysis). My take out is I do most if not all of the service work myself and don't trust any of them. For mor involved work or when I dont have the time or tooling I use a trusted Mechanic in Adamstown.
Bought my 79 new in 2021. Did all my desired modifications pre reg and even consulted Toyota service manager before I did a few mods to ensure warranty wouldn’t be voided if I had an issue…. 20,000kms on the clock and the turbo decided to part ways with the rear compressor wheel destroying the turbo and DPF. Put the car straight on a tow truck and got it to Toyota. The service manager called me a day or so later and told me they probably wouldn’t warranty it because I had an aftermarket tune on the engine. Fair to say I had a few choice word with him and told him to cut the shit and just submit the warranty claim because I knew the had to honour it. Fact of the matter is… for any manufacturer to deny a warranty claim, they have to conclusively prove that the modification in question caused the damage/issue which in most cases is actually impossible to do. I’ve been told by a reliable source that 1 in 10 warranty claims get denied and about a third of those don’t get questioned and are payed for by the owner…. Moral of the story, fight tooth and nail and eventually your claim will be passed.
Wyong Toyota is amazing! My Aug 2020 79 series had a fuel gauge that stopped working. I took it to both Rockdale and Sutherland Toyota (same owner) and they wouldn’t fix it as I had an after market PCOR tray and canopy. Fast forward 2 weeks, I broke down on the highway near Wyong and the fuel warning light and engine warning light came on. I had heaps of fuel, turned out the fuel breather failed and the tank shrunk by 1/3. Towed it to Wyong and they fixed everything, new fuel tank and fuel system plus fixed the fuel gauge. It did take 3 months for the parts to come in, however they kept me informed, they paid for the tow and returned the cruiser like new. Legends.
Warranty is not worth the paper it is written on, it is just like insurance, when they are trying to sell it to you they are all over you, and when it comes to a claim they don't want to know you and will use any excuse to get out of it.
I had a similar issue with the Nissan dealership I purchased my hilux from second hand but under warranty. Everytime I took it in with an issue they'd fix it with no probs but then it would come back with another one because they had apprentices working on it who werent being supervised so would literally damage my truck whilst working on it. I genuinely feel many work industries dont believe in a work ethic. Its not about having pride in your work and doing it well anymore. Its about doing the bare minimum for your paycheck.
I have had almost the same thing happen to me but not with Toyota. Ive ended up in a NCAT battle with them and guess what, i have won more the once. So on our next trip out mate , 3 things. 1 - Hopefully the mighty Amarok doesn’t have to pull you out again 😂. 2 - No one will break anything and it will be an awesome trouble free day. 3 - I will tell you my VERY long stories with dealerships and warranties. Till then, love the videos and keep em coming.
If push came to shove, they probably cannot prove that the damage to the clutch was caused by the GVM upgrade. What they're doing is hiding behind this warranty clause because it's making them profit to do this kind of thing not just to you, but to thousands of other people in similar positions. They could probably claim successfully that the larger diameter tyres increased the effective overall gearing, and contributed to premature clutch wear. Either way, unless you're prepared to fight them in court, you're screwed on warranty support if you modify your vehicle. The GVM upgrade is just springs and dampers - this has no effect on the clutch. If you carry more load than the vehicle was designed to carry (ex-factory) this could also prematurely wear the clutch out - but there's no evidence you've actually done that.
Exactly. But i think the false assumption by Toyota is that you are full time on your upgraded GVM. I was very clear with Toyota, this is just a run around/hobby vehicle for me. It has never seen even close to factory GVM or GCM. Most i've towed is 2T
I will not buy another Toyota, their build quality and quality of service and customer care has seriously declined. If a 70 series is not suitable for off road use then what is it made for cause it is not a road car!
Jonathan, did Toyota do the gvm upgrade pre rego? I had a clutch change under warranty with a gvm upgrade. I spoke nmy to dealer about your situation and they said Nth at your dealer is BSing you. I have two troopys and a 79 and never had an issue with warranties at all, on saying that I have had only that one clutch issue. It sounds like all yours stated from that poor serving? I would have ripped the dealer principle ears off knowing that apprentice took your truck for a joy ride! They aren’t even supposed to to the vehicle for a test drive during a service. Sounds like you have just got a bad dealership.
The dealership refused to organise anything pre-rego as they apparently had issues with customers orders causing a backlog on their system due to waiting for parts etc. I had to organise everything myself but Toyota wanted to arrange the transport (at my cost of course). Very interesting. I said this to a friend yesterday - i think it is very subjective who they choose to help with warranty claims. Perhaps i was not as aggressive or demanding as what other customers could be so they took that to their advantage. Yep... so the manager's response was that it wasn't uncommon to allow 3rd/4th year apprentices to test drive a car. All BS anyway and i want to just move on from this. Live and learn!
@@JCYT yep you should have been more aggressive, you do come across as a nice person and these shark can smell that. Also you didn’t go to the right dealer. I now it’s hindsight but there are quite a few dealers out there that cater to the 4WD market, and actually promote that you can have all thee fruit ordered and fitted by Toyota and it is all covered under warranty, even insurance. One of my troopys was bought this way and I even have Toyota insurance that covers for remote and off road at a cheaper price than the two major 4WD insurers. I know the stress is not wanted but I would not give up on this dealer and get them to honour the warranty and their stuff ups. Cheers Chris👍
Hello from northern Canada. I know a few dealerships that will not work on very or highly modified vehicles and will immediately void any warranty. I just purchased a 2023 Tundra SR5 Crew cab 4x4. I also purchased the extended warranty and service package because I am a partly disabled veteran and need peace of mind. So for the next 7 years I don't even pay for oil changes, and the only things not covered are tires and brake pads. Hope things get better for you. Stay safe and vigilant.
my gearbox had 480kms on it, about a month old and it had a synchro gear issue on 5th gear. Took it to Toyota but they wanted the original clutch back in there as they palmed it off as an incorrect clutch install. I just purchased a new gearbox and had that installed on the same clutch and several thousand k's later no issue but also no warranty. I am taking my vehicle for service at the local mechanics as they are at least 1/2 competent not like the dealership you are dealing with. I like it how they term them 'military' as that would imply that they would be use to having missiles blown up near them and bullets fired at them and way overloaded carrying bombs, tank bits, troops gear etc, but a simple bit of dirty 'oh, no thats not covered under warranty'. Perhaps they should call them 'landcruiser tarmac' instead of military as if you take them off the tarmac thats where the warranty ends.
Hahaha very true. Military spec but you go offroad there goes your warranty. Also - that's insane they would blame a synchro issue on a clutch installation... doing their best to wipe their hands clean
Unfortunately this seems to becoming a frequent issue with car dealerships. They are all over you like a cheap suit when you are buying the car but you're an inconvenience if you have a problem.
About the GVM upgrade, the latest 79 dc model was upgraded by Toyota from 3,300Kg to 3,510Kg without upgrading one single component. Same suspensions, same brakes, same clutch, everything exactly the same.
My 2015 200 series developed an issue with the centre diff light coming on on start up. When the light came on there was no cruise control and I could not engage low range. Took it to the selling dealer as it was still under warranty, the "service consultant" phoned me up several hours later to tell me to pick the vehicle up, they could not find an issue. I asked the service consultant what was I supposed to do if out in the boondocks and I can't engage low range ? His response was, "Well how about we disconnect the light ?" I kid you not. I then rang anotherr branch of the same agency and told them my issue. The service manager found the issue within 30 minutes of checking the vehicle, it was a $3000m part (actuator in the transmission) and he would have to get permission from Toyota HQ to replace it. Could take 6 weeks to get the part ex Japan I was told, fortunately that became three, and then I was back on the road. My car has not been back to a toyota dealership since, especially after I found that about half the bolts/screw holding on the sump guard had been stripped. No f%$ks given by Toyota, especially the selling dealership.
So you take out the Toyota suspension, change what the car came with and then want them to cover it? It’s like putting a Penn spool on a Shimano reel. I understand you have had a warranty issue but they can’t cover other companies products. Wasn’t handled that well by the sound of it. If you raise a 4x4 you are changing the driveline angles from factory settings so can expect some issues. And the capped price servicing on 79’s is cheap. They truly are trucks and need more maintenance than cars do. If your outside mechanic does a logbook service including everything that needs to be done then be prepared to pay for it. After 60000kms it is open and more level but before then it is cheaper. They are great for a purpose but so many mods cause issues down the track.
Hey Jonathan, very sorry to hear of your troubles with Toyota. It's disappointing and I think a symptom of being so big that they get a bit arrogant and complacent. And probably a lot comes down to the individual dealerships and how they are managed. I live in Sydney and had a 2021 76 Series until a few months ago (now regret selling!). The servicing was done at Toyota - however, for fitment of some mods I used Artarmon Automotive - I cannot recommend them highly enough. If you want someone you can trust, talk to Eddie or Chris down there. But you'll need to book a month or two out. Good luck!
@@JCYT As much as I loved it, I mainly need something for a monthly camping trip and realized the 70 was a bit overkill and a lot of money for something I don't use much. So decided to sell and get a nicer city car for the family + used Prado for camping trips. It's a logical choice but I still miss the 76! I may try and get into one again in a few years. Hope all goes well with your 79 - sounds like may be worth giving SA Cali a try 👍
The clutches are known to be an issue on these trucks. The other thing is that if you modify eg: GVM upgrade, they have to prove the modification caused the fault you’re claiming under warranty.
I really don't know how they can prove or disprove it. Actually you do have a point - if they can't disprove or prove it, how can they dishonor the warranty?
If you had significantly upgraded the power of the motor, then clutch claims would be likely worthless but 9000km on a clutch , no way. ACCC expectation of reasonable durability clause.They likely did you a favour not putting the factory clutch back in, they’re junk.
Meant to be a Toyota Tough vehicle, they've been putting a light weight clutch in them forever and have absolutely no intention of improving it. Go figure
My clutch is up to 100000 . Honestly ppl really suck at driving . I’ve been towing massive trailers and caravans. Doing trips and 4x4 stuff . Still absolutely nothing wrong with the car 2020 lc76 .
DESTROY THE TRUCK FOR VIDEO CONTENT. jump it / enter it into destruction derbies / burnouts / crap on toyota's name. watch your views go up! First Video Name: HOW FAR CAN I JUMP MY TRASH 75 SERIES
I know you might have a lot of money in the project. BUT thats the content that will blow your channel up!!! throw all morals out the window and just do it!
@@willmcc05 3.7 million videos get uploaded daily to youtube. im sure if i saw i video title called... LAUNCHING MY 75 SERIES OFF A CLIFF. thats a few million views right there. there's your $100,000 grand my boy. think and diversify or stay stuck in the mud.
Hi Jonathan, as someone who has recently been ripped off (it's a classic car) and it can happen to anyone there are unscrupulous providers out there but there are alot good providers
I never use car dealership servicing anymore, I know it voids my warranty but I'm savvy enough on basic repairs/ maintenance on my Ranger. Car dealerships make money from their servicing not from car sales. Since I've had my 2015 Ranger which i bought brand new the only issue which is common was replacing the clutch. Plenty of great mechanics out there, I can personally vouch for: - Boyd's Garage in Peakhurst Believe it or not... - MyCar in Narellan, Mt Druitt and St Clair - Rodricks Bros in St Marys I remember the first and last time i took my Ranger after 5000km to Ford, no courtesy car, took nearly 6 hrs while I waited, cost $430 for oil change, I challenged them on my warranty that this oil change should be free. My bad oil changes aren't covered under my sale contract and warranty I signed. Of course that's how Ford make money. MyCar Mt Druitt $70 oil change and they do it straight away.
Berrima Diesel mechanic’s, one of the best diesel mechanic’s in Australia. They’re located in the Southern Highlands 2hrs south of Sydney. Most people who travel around the country in diesels go to them for services or for full work needed.
Me Too! I gave them the benefit of the doubt after they totally screwed up my first service, then when they screwed it up a second time I never went back. Found an AMAZING 4x4 specialist mechanic and (20 years later!) never had any problems since.
I started at a toyota dealership, I was on $6.70 an hour first year apprentice just dropping oil and filters, all the way up to almost my 3rd year. I ended up booting because I realised I was just being used as cheap labor and not learning nothing.
As the arb 3.95t gvm upgrade doesn't upgrade the gcm, I have one on my 79.... they cannot say that this has stressed the clutch beyond factory limits. You can legitimately have 7.8 tonnes (from memory but you get the point) pulled by that clutch without exceeding design limitations.
Yep precisely! So whilst it was denied due to having a GVM upgrade, i questioned the service manager the limitations of the factory clutch, if it is even suitable for an unladen car with factory GVM. Turns out they have done warranty replacements for clutches without GVM upgrade.... I know for a fact i have never come close to factory GVM or GCM. They have gotten away with warranting this claim based on technicalities.
Ask for the all the repair order numbers on all your dealings with the Toyota dealership, Call Toyota head office and ask for an audit to be completed based on your experiances and supply your repeair order numbers and ask for them to be looked into. Toyota dealers are usually subject to warranty audits. this might prompt one.
Shoddy work is not only experienced at dealers workshops. I had a Toyota Hilux a few years ago and I do my own servicing and quite a few mechanical repairs. I was going to take it across the middle of Australia and decided to get it checked out before I went, by a local mechanical workshop, that had a pretty good reputation at that point. I wanted the bearings checked and repacked as well, to give me piece of mind. I got it back at the end of the day and thought I would check the tension of the wheel nuts with a torque wrench. To my surprise, six nuts were loose enough to be around one and a half turns from being at the correct tension and on closer inspection, one of the studs on the hubs had been broken and replaced with a dodgy looking stud. I took it back and told the head mechanic the story. He said the apprentice had done the job and apologised. I wanted to know why his work was not checked and had no confidence that the work was actually done and if so, to what standard. I asked him to re-do the work and replace the stud with the correct one. He said he would and that if I brought any of my vehicles back, he would personally do the work himself. I haven't been back
Hey Phil sorry for the slow response but appreciate your comment. Your story sounds familiar. That is the response i got from the dealership and no i won't be back. They are so quick to blame the apprentice and forget they are the ones who are ultimately responsible. Actually i questioned this service manager regarding the need to mark vital bolts/nuts when torqued to spec. He said this is not a common practice at the dealership.... makes you think if they even torque to spec or just send it with the rattle gun.
We just sold our Toyota because they wouldn’t cover any warranties as we had lift added to our 4WD. Same same, glad to know another who has been stung but their sales BS that after sales resulted in no real warranty protection after a lift or in your case a GVM upgrade.
@@JCYT might be saving now for a 76, but wont be a new one though, otherwise I fear I cant modify much without this conseqence. I also just seen the video from Andrew from 4XOverland about his new 78 2 years old or so and a number of issue they will not accept under warranty. I also forgot to mention at under 1 year old, with ours our steering intermediate shaft developed an issue and it was blamed that off-roading caused it. Orginally not covered by warranty, however after pushing and pushing including the conversation shared with the sales rep about the purpose buy to 4WD in it, they eventually accepted that claim under warranty - many would of given up though and paid it. Toyota have a lot of answer for right now.
I will never buy a Toyota again, Toyota dealer was only a garage that had paid for the Toyota badge, had real problems with lack of service carried out correctly, Toyota NZ was totally useless. Be warned toyota as a company are that bad. What ever country you are in.
My Son who drives a 200 series LC and I both do most of the work ourselves. We have a shop at our house with lifts, tools etc. Not only do we save a bunch of cash, we have peace of mind knowing it's done right AND the knowledge out on trail to tackle any problems! Cheers from USA and Samoa
Had terrible service from Toyota when I had my Hilux checked. Major issues with breaks, they ended up fixing it but all round very average experience. Good on ya for making the video and explaining the situation.
Not just Toyota, i had a mits challenger that had the gearbox oil changed.. when i got home it had a decent leak.. took it back for a fix, back home i looked under and all the bash plates were missing.. 3rd time back and they thought i was trying to get some new bash plates for free
I took my PX ranger back to the Ford dealer where I purchased it from as it was due for it's 60,000 km service. When I picked it up I noticed on the service report it stated the front brakes were 60% worn. I now have 260,000 km and still have the same front pads. The PX 3.2 has an issue with one of the hoses from the intercooler to turbo. The hose split on me on a trip so I patched it up with some self amalgamating rubber tape to get me home. I took the vehicle back to the dealer with 105,000 km and the service manager said they would wear the labour on replacing the hose if I purchased a new one from spares. I went to one of my regular parts supplier and purchased a silicone replacement hose and fitted it in a couple of minutes. I had a recall from Ford to replace the door locks on the vehicle and they managed to damage the two front door trims. The one warranty issue that they fixed promptly was replacing the battery and reprogramming the ecu to let the alternator charge at all times (it had some sort of float charging set up). I had an issue with the canopy leaking as the seal had fallen out, they refitted the canopy and in the process put a large scratch in the paint on the back of the cab. I spent a morning wandering around Liverpool while ARB re fitted the bullbar as the bolts were loose and they put another set of inner guards in as they had incorrectly cut them to fit the bar. I was at the Ford dealer talking to salesman who sold me the car when the rep from ARB came in and I showed her the inner guards (prior to going back to ARB ) she tried to tell me it was not one of their bars. Because I had replaced the crappy blinker/parking lights with led units and fitted some decent daytime running combination fog lamps she assumed the bar was not theirs. I also showed her where the fitter had run the battery cable for the winch and it had been rubbing on the radiator support panel. I was caught between a rock and a hard place with the Ford dealer as they supplied my Auto Electrical workshop with a huge amount of work on government vehicle fitouts.
I have owned many Toyota’s and most of us buy them for the quality that is promised and is known for…… But it is something to consider, that the moment you drive that thing out of the lot and you GVM upgrade it….or anything else that isn’t stock standard…..you are giving them a reason to void the warranty, regardless of whether the vehicle is designed to do what you are doing with it or not…. I’m not justifying their position at all, rather, just trying to warn anyone who is thinking of buying a new vehicle and then modifying it, that this is the reality of vehicle modification There is an entire industry out there that will encourage you to do whatever you want with your car but the reality is……, they don’t have to care whether you are or are not covered by warranty So choose your car carefully and consider the mods that you apply I see so many people buy big caravans n loaded up vehicles to the hilt….when in reality maybe you should be buying a Iveco duel cab truck or something else… Not in anyway criticising you for the choices you made mate, it looks to me like you’ve done everything correct, it’s just the shitty corporate world that we now live in….. and the more you accept it and act defensively the less towards it…..the less opportunity you will give them to take advantage of you….. Really hope it goes smoothly for you from here on in……thanks for the Vid…
Hey mate thanks for the comment! Yes i understand where you're coming from and mostly agree with you. In this way i did feel free with my previous (used car) Hilux build - not having to constantly think about whether what's done to/with the car will jeopardise its future. There are some parts of Australia you just can't get to with a light truck. Certainly the things i enjoy cannot be done in a much larger platform. I do love those builds though. So much more potential. Thanks
@Jonathan Chow yeah good, allot of GVM people are including a reflash as part of it and not informing the consequences. Reflash = goodbye warranty on engine/driveline
I had a rear diff lock issue on my 2019 76 but can happily say the Yeppoon dealer was excellent to deal with and sorted the problem out with no hassles at all. Vehicle was modified but that wasn't even a discussion point.
I believe that there in lays the issue. Modifying your standard vehicle outside the specifications of the manufacturer can result in loss of warranty. There are plenty of videos about this , bigger wheel and tyre packages, upgrading the GVM , changing the suspension package and set up , can all void your new vehicle warranty. If one wants to heavily modify one’s vehicle, and of course that’s fun etc , then don’t expect the vehicle to be under a manufacturer warranty. Or buy one out of warranty and go for broke .
Personally unless strictly cosmetic I would not use a dealer mechanic or any type of warranty to fix any of my problems. I’ve heard stories from people that don’t even service the cars they just stamp the book to say it’s serviced. Either you become your own mechanic or you find someone that’s actually reputable.
If interested in chasing them up on warrenty I would look at the NSW civil and administrative tribunal and put in a claim that way. It takes time for the decision to be made but I have found them to use common sense (i.e. its an off road vehicle so was used off road) when making a decision and the process was painless. I used them for a small claim but the process was straight forward and based off written evidence followed by a short conversation.
Mate that sucks. I had to do a full engine rebuild. Car overheated and toyota blamed radiator cap, did compression test for head gasket. turns out one plug was stuck so they didn't check that cylinder. kept overheating, warped head, water damage to cylinder bore....
Hi jonathon really feel for u I have similar problems with toy dealer in melb with my 2018 hilux. The third cap price servicing the apprentice didn't tighten the oil filter properly I end up with oil all over my driveway the 4th time they rotate the tyres and lost 1 of the wheel nut I didn't notice until a week later. At 80km my battery failed they say it not cover under warranty so I have to pay for battery but labour is free overall I'm really not happy with dealer service, what kind of mechanics that forgot all of this basic things just can't believe it.
I would be fuming if the oil filter was not on properly. There is no reason for it to be loose. That's crazy they offered you free labour like they're doing you a favour. I have heard so many stories about wheel nuts. Actually my fathers Toyota Kluger has damaged wheel nuts after every service at Toyota. All replaced at his own expense.
I have driven a Troopy in Outback and had it always serviced at Toyota. The dealerships in the country know how to service 4WD. They grease and lube all joints and double check bolts. There are 4WD mechanics in western suburbs of Sydney.
"Offroad use where the vehicle is not designed for that purpose" ??? What a joke!
Then see them advertising the LandCruiser 70 series for "serious offroading"
I would assume that clause wouldn't apply to the 79 series. I think anyone reasonable would expect this thing to live in a paddock or bush environment. Perhaps a camry isn't designed for bush, but this thing certainly is. Also with the first clause, I'd want them to prove how a gvm upgrade can affect a clutch. The onus is on them to prove that, not for me to dispel their bullshit assertions.
Without Toyota knowing how serious offroad track is. I think term they used is correct. You wouldn’t take 79 to glasshouse mountain/ watagans on factory vehicle and expect to complete the track without any damages is outside the expectation. If they didnt put that term in the warranty clauses. They would need to cover warranty for Every off-road situation where normally only hardcore heavily modified vehicle can tackle.
@@lappingozoffgrid Yeah but if you took a stock 79 series to the glasshouse mountains and the wattos and came back to the dealer with panel damage and the car looking like it went through a war zone I can kinda understand being hesitant on a clutch replacement. But this one looks like it's clean as and hasn't seen that kind of work, so I reckon it's acceptable for Toyota to take care of it.
@@turbostyler so basically you dont recognise any correlation between bigger tyres and load beyond factory gvm to how this may affect the stock clutch?
As a retired mechanic, let me point out two things. - The workshop foreman (if they had one), was not checking juniors work. Secondly, find a reputable owner/operator workshop, preferably one that also goes four wheel driving, because they understand far more 4x4 related requirements than the average large dealerships, whom are only interested in turn-over.
Thanks for offering your insight mate! Yes i think i have landed myself on a new family run workshop
Spot on mate. I call em stealerships they thrive on cohearsion tactics its against the law.... I run my own workshop in WA and some of the big names over here and the lack of foreman or senior training to apprentices they should be shut down...cough# bridgestone# cough... my father and i speak daily in regards to the poor quality of tradesman produced today. I wont even start on the bs childish lecturers i have met in the tafes.....
Bloody hell.. and to think the amount of money they want for these things.. nah no way I don’t think there worth it, I’d rather buy a good second Kenworth
@@JCYT I've followed your channel and, to be honest, was green with envy. Now this has happened I feel bad for you.
Mate, I'm pleased that you're okay (I'd be spewing) and have now arrived at place where you know it'll receive the attention that it deserves and which you are paying for.
Hay mate, this just popped up on my feed. I just wanted to say I completely understand where you're coming from and appreciate level headedness about the situation. But I just want to say please don't let you dealings with this particular dealership to tarnish your opinion of the brand. I've worked for Toyota for a number of years and have come to realise they are like any other franchise (sometimes maybe good sometimes, maybe shit). But for the most part, we try to best job we can and of course we all make mistakes but most of us are good. Sorry you had to go through this, mate. Hope she's all good now. 👍
As a former Toyota apprentice at a shop where there were more apprentices than qualified mechanics, its usually because dealerships don't care for the service staff and treat them as replaceable instead of trying to retain staff that have knowledge on their products.
That is extremely poor ethics.
Yup same with dealerships over here in NZ , just think workers are replacable for another dumb ass that isnt being taught properly etc , people are just to money hungry , especially car dealerships an mechanics
That’s every dealership
I think this is true in a more general sense. The few dealers that focus on quality are few and far in between. A handful will properly train staff to troubleshoot and actually repair, but most will follow error code >> unplug >> replace >> stiff bill. It is nice having seen much since I left school in the 1970s. I have departed from several brands because of their indifference to service. I last took my cars to a Mercedes-Benz N6 Laureatus qualified backyard Diesel machie, who really cares for anything he touches and who can be trusted. If I drove a Roller or a Bentley, I'd let him service it. He saved my little Polo Classic from a certain Dealer Death. Toyota may err widely, but they aren't the only ones. My best dealership service ever was at an Opel agency in Villiersdorp, South Africa. Mr Derrick Ferrandi owned it and Mr Delport de Wet looked after my car; but that was well over thirty years ago. As I built rally cars, I did look after my own until I became disabled.
wow and here i thought it was just here in South African dealerships
Bought a brand new car a couple years ago and never taken back to the dealership for servicing. I have worked at a dealership before and know how incompetent the mechanics are. Also like you said under Australian consumer law as long as it's serviced by a licensed mechanic they can't refuse warranty.
Not all states have a requirement or system for mechanics to be licenced like electricians or plumbers.
In some states you dont even have to be trades qualified to work as a mechanic.
I'm looking at you Victoria.
If there’s a warranty claim against the vehicle and the fault can be traced back to improper servicing of the vehicle by a non-manufacturer approved service centre then the claim can be rejected on these grounds. Fair enough in my opinion, but then a mutually beneficial agreement can usually be reached between the customer, the dealership, and the third-party mechanic. It’s definitely a shame that a company that is an industry-leader in so many aspects is so reluctant to look after a customer and warrant repairs on a vehicle they’ve supposedly stood by for all these years (especially given how little the 79 has changed since it’s introduction). Given how image-conscious Toyota must be in terms of dependability and reliability, it certainly boggles the mind to think that they’re willing to let standards become so low that consumers have to resort to social media in order to be heard. I suppose it all boils down to inflating their bottom line and taking advantage of contractural loopholes where possible. It’s pretty disgusting if you ask me.
The trouble with that is there is no statutory authority that will prosecute in this country. (Believe me, I have looked) Have fun hiring solicitor, Toyota will just outspend any one of us, even a large number of people with the same fault.
I picked up my poverty pack hilux workmate from dealer service only to find they overfilled it with oil. I let them know didn’t seem bothered.
Ahhh, didn’t Jeep incorporate something into the software of the ECU where it would require a dealer to “service” (reset the parameter) otherwise it could cause engine failure and hence void the warranty?!
It was done on purpose (by FCA) and went to court in Australia… but Jeep won?!?!
You are absolutely right, I've had similar issues with Toyota and dodgy work. They blamed the apprentice all the time, I settled for 3 grand of free servicing.
I told them they are ripping people off saying they do things when they actually don't.
When I caught them out and said I was going to complain to the media they said you can save the world or save your self, I took the money. Always check under the truck after servicing.
They are rip offs
Very uncharacteristic of a Toyota dealership,
unless the covid years has changed them to be more scheming.
I have been servicing my Pajero and Troopy with Automotive Artarmon for 23 years. Eddie and Chris are excellent 4wd mechanics and I know I can trust them as they do their work with a lot of care and integrity.
I go to them too. They are THE BEST in Sydney. I'm gonna be sad when I move to FNQ. Top, top mechanics!
Cheers for the recommendation. Many recommended Automotive Artarman but a bit far for me unfortunately. I've found a family run 4x4 workshop in the Hills.
I now live in Tasmania but when I was in Sydney I used them too - great service and good bikes !
Blokes !!!!
Eddie and Chris Chow.
I just stumbled across your channel and more specifically this video, which is similar to my own experience with my 2021 79 crunching gears from new. The Toyota dealer inspected the vehicle and decided the gear box needed to be replaced, which was done under warranty at about 1000km. After getting the vehicle back I noticed that the gear change, although quieter, was still not as smooth as other 79’s I’d driven. Toyota’s response was “..see how you go between now and the next service,” and at the next service I mentioned it. Surprisingly I was told that the clutch was worn out, in need of replacement, and that because I had modified the vehicle with an ARB GVM upgrade and 33” wheels this would not be covered by warranty. Further more it was explained to me that from this point forward (January 2023) any warranty claims sent to Toyota Australia would now need to be accompanied with photos of suspension, wheels/tyres, exhaust, and confirmation of original factory engine tune as Toyota will no longer provide any warranty on their vehicles post modification. The dealer staff have been very helpful and my worn out clutch seems to be fine after they found a technician who knew how to adjust it correctly! Thanks for your video.
Thanks mate! Glad your cars sorted and good to hear that at least it's a somewhat consistent approach from Toyota. However, seeing the comments it seems they treat customers on a case by case basis.
groan. I was sizing up to buy a Toyota 79. I stagger off holding my head.
Agreed! Dealerships are a waste of money and not worth it. Apprentices work is probably not checked and you should take yourself to a local mechanic who is reputable. Sorry to hear about your issue and if you are getting your car serviced at the dealership then check all their work! The old saying still rings true, check your oil and water after every service! Water should be to the correct level and the right colour and the oil will be light brown.
They don't call them stealerships for nothing ... I never trust dealership service. I took my car to Toyota for service for the warranty period and ALWAYS double checked whatever they worked on. Found the air filter cover half on sucking in dirty air once. Of course due to a new apprentice or rushed for time. As soon as warranty was up, worked on my own car and kept it for 17 years before I sold it and everything still worked perfectly.
Apprentices are most definitely used for cheap labour. I see it often in the automotive repair industry too, but also it’s hard to find tradesman to do the correct quality control.
Is that why you asked if i wanted an apprenticeship?
@@JCYT look maximum profit is key also hahaha
@@cgrschannel7256 ahahahahahah
Try finding a tradesman to fill the available positions, they are rarer than rocking horse sh1t.
Can’t find a tradesman so create them and train them……..poorly, in most cases!
This is why our tradesmen are getting worse as far as quality workmanship and skills base.
It’s frustrating as a tradesman to have younger tradesmen enter the workplace and finding they are barely at the level of a 3rd year apprentice. You spend a lot of time worrying and wondering when the job is coming back in to have something fixed that was or wasn’t done on the vehicle on a previous visit.
So many skills being lost in all trades sadly!
@@brenttonks4249 definitely agree my friend. My mind is blown every day at work
Your not alone, I had a 2021 hilux and it took me three different dealerships over 9 months for them to acknowledge the timing chain or it’s tensioners etc was the cause of the excessive rattle on cold start.
Regardless of your situation I still think your truck is amazing, nice build!
That N80 timing chain is beyond a joke.
My mates one has had the recall done - it's rattling again with vibration at low RPM. Fix it properly it's not acceptable!
Hi Ford escort did they end up fixing your timing chain I've got the same problem on a 2018 model it just a pain every time u start the car up
@@TriNguyen-qq5ul it’s so loud and such a concerning noise eh! They fixed it and then a few months later I heard a minor version of the noise again on a cold start so I traded it in. I was at 50,000km by that point so didn’t want to risk being out of warranty with any issues in the next year and a half. In Nz Toyota only warranty 5 years or 100,000km.
Mechanically the car was stock so there really wasn’t any other reason for it to happen.
When I asked them to share what the exact technical explanation was, they wouldn’t even tell me… best of luck with your one!
@@FordEscort-ux9kf thanks for replying I noticed the noise at around 90km first I didn't focus much attention though it just how diesel is on cold start then disappear in 1/2sec. After a few months later it getting worse and worse when to dealer for check up unfortunately it just over the warranty period now I'm on my own try to find a reliable mechanic to fix it, I know a guy with a SR model he been driving with same rattling noise for last 4/5 years no repair and it still going fine just had to put up with the noise everytime u started up. hope that chain doesn't break while driving or else big problems
They should have given you a Tonka Truck as a small boy, to get over your Truck Addiction.
I think the future of the car industry is buying your features online and getting it delivered directly from the manufacture (via a freight forwarded), sending to an outfitter for customization and registration. Then, you take to a suitably qualified mechanic for scheduled service and maintenance. The car will log performance history, including idle, braking and acceleration habits etc to aid with warranty claims. Dealers are doing themselves out of the supply chain!
I think you are right - that is the direction for the future. Certain newer manufacturers are already doing this.
Also regarding the car logging history - they are doing this already in the civic type R as what i've heard they are logging the number of times launch control is activated.
@@JCYT yep. Isuzu gives me a venn diagram of driver behavior after my Dmax is serviced and they provide recommendations for improvement…..a Norweld canopy and bigger A/T tyres changes my factory fuel consumption!
Up size the wheels on any car puts a lot of extra force on everything , it's why cars are designed by engineers,
I’ve gone to Sydney diesel centre in Smithfield. They’re great and specialise in Diesel engines. Had a small leak in the 76 series where the injector seals are and got asked to send a photo so they can tell me what the problem is. the guy who quoted me ended up knowing exactly what the issue was just by analysing the photo I’ve sent and the price at the end was $300 cheaper than what I was initially quoted. They’re not cheap but they definitely know what they’re doing. Definitely recommend
I've had my Land Rover Discovery 3 for 13 years (had it from 2 years old). It's never been serviced at a main dealer. It's serviced by a friend who specialises in Land Rovers. It's been bullet proof. Parts are actually quite cheap too :)
Same, Disco 4 2.7 now at 300kms. 5w/40 every 5kms small typical issues only. Love this Majestic beast.
My daughter purchased a new 4x4 hilux though the local Toyota dealership and of course had a special package which involved them servicing the vehicle. After the 4th service my daughter brought it to my attention that the steering felt different. On inspection I found all 4 wheels, wheel nuts had not been tightened post wheel rotation during the service. I tightened all nuts and proceeded to Toyota to let them know of their oversight. They were of course very apologetic but suggested I should have bought the vehicle back to them to check if the wheel nuts were loose. I couldn't imagine them paying for the towing fee to have the vehicle returned to them to tighten the wheel nuts. Anyway having this servicing agreement in place we continued servicing the vehicle with them BUT 3 services later again my daughter brings it to my attention the steering is once again playing up post service. This time with the assistance of a third party mechanical and wheel aligning workshop it was found the cause of the steering problem was the front right lower control arm eccentric adjustment bolt had not been tightened from the service and alignment carried out 3 day's prior. We no longer have any of our Toyota's serviced or repaired at any dealership and have, as you have mentioned above, found ourselves a reliable mechanical workshop to look after our vehicles.
Thanks for sharing Vincent. Just yesterday i saw a brand new hilux at the service station leaning on a brake disc with the passenger wheel off........ That is incredibly arrogant of them to tell you not to tighten those nuts and to bring it back. We are not stupid!
Vincent after the wheel nut fiasco the dealership should have replaced the studs, nuts and rims for you. Who knows what the stress has done to those components. Similarly, over tightening can have the same impacts.
The best day of your life is when you pick up your new 79 series, and the second best day is when you sell it.
I don't think so mate haha
I love the car, i don't think i could sell it!
@@JCYT Fair enough mate, they’re great trucks no doubt, but the dealerships can only screw you over so many times before no matter how good the product is, if the manufacturer doesn’t back their own product is it really worth it. Cheers mate.
hahahahahaha...
Actually, that's a boat (ask me how I know) not a Toyota.
@@neilfrasersmith Yes you’re right mate it is plagiarism, but it works for anything that turns into a money pit. Cheers.
Your brakes are going to fail again if you don't change those stock brake hoses to A.D.R approved 2" extended braided hoses front & rear to compensate for the after-market lift & droop at full extension. Next time it's up on a hoist check out how tight the rear brake hose is. On mine, the chassis to diff housing brake hose was holding the rear diff up! It has a S.S.M Lovells G.V.M 3,900Kg upgrade. I got the full A.D.R approved stainless steel braided brake line kit from a shop in Sydney & fitted it myself, all good now of the full extension droop test. DBA XP pads allround are the business for extra stopping power over the stock brake pads too. NPC 1300Nm clutch & billet flywheel I highly recommend, a bit more noise from the thrust bearing in 1st & 2nd but no more slipping like the stock clutch. I have my own hoist & workshop & do all my own work & have always been disappointed by the quality Toyota's warranty work on my VDJ79R from damaged nuts & fasteners to parts put in back to front.
Yes i made sure the replacements are suitable.
Currently i have the Terrain Tamer 2" braided brake and clutch hose kit in there.
It's crazy though as the factory hoses were suitable for the ARB GVM upgrade which is a 2" lift.... it makes you think if it really was long enough....
Now also running the NPC but the 1600Nm version with billet flywheel.
So interesting thing i didn't mention in the video. I questioned the manager as to whether or not they torque mark/loctite these nuts and bolts. A bit disappointing as he replied it is not the standard practice. To me a driveline component like a tailshaft really should have markings.
@@JCYT I love using Loctite for safety, peace of mind & reliability, next best thing is crossed threads if you don't have any, ask any Toyota service technician.
@@dustyfarmer ahahahhahahaha
ugadugaaaaaaaaa
I genuinely feel bad for you, but I have to commend you for getting this information out there to the public in such a respectable manner.
If your engine needs a service or tune up we would be happy to help.
Thanks for the kind words mate
Hey mate, interesting video. I have worked in the aftermarket sector for over 10 years, and have dealt with Toyota and other manufacturers dealerships for that long. I have seen a lot of very similar stories to yours. Especially with the GVM. What I find particularly funny is, if you had paid Toyota to fit the GVM prior to vehicle collection, and they made a cut of it, you likely would not have been declined for warranty. Or at least that has been my experience in multiple scenarios. If it makes them money, and you have it fitted by the dealer, its all okay. I have also seen this with secondary fuel filters as well.
You are right with the law, any qualified mechanic can work on your vehicle as long as they use good quality parts, and always fill out your log book. If you present to a Toyota dealership with a problem, it is upon them to prove to you what caused the failure and HOW it has voided your warranty. EG you fit a GVM and the drivers side mirror falls off, they need to be able to prove the link between the two logically, and how it has caused the failure. It IS NOT up to you to prove to them how it is.
Unfortunately, Toyota now rides on their historic prowess to sell cars. They rely on the reputation of vehicles gone and days past to represent their modern vehicles and business practises. Do they make a bad car? Subjectively no. But everyone cocks it up. No car is perfect. But their reputation for service and reliable parts availability everywhere, and the guarantee that the car and service is as well performing as each other, has gone. Most car manufacturers warranties are covered in fine print, and a 4WD is more designed for soccer mum runs than actual 4WDing now days. Yes the 79 is probably one of the last few vehicles designed to do this from the ground up, but their ability to back their claims and service the vehicles with this intention is no longer valid.
The long and short of it is, if you buy one, modify it how you want. Make sure you choose quality parts. And ensure whoever provides the aftermarket parts can back it. Because even when left stock, Toyota will likely deny your claim for warranty because god forbid you use your 4WD off-road.
I think you handled the situation extremely well. It's disappointing if Toyota will not cover warranty issues if you have used your 4wd off road.
Thanks mate it was difficult to be honest.
It is disappointing, i think i should have known better. It is liberating knowing i don't have to care about warranty anymore in what i choose to do with the car - but we shouldn't assume this is normal to let Toyota off to dishonor warranty with so little responsibility. Very disappointing
I'm in my 60's and enjoyed servicing my own vehicles. Bought a new Prado 20 years ago and decided to get the dealer to do the servicing. In short it was just way too stressful. Kept finding things not done, not tightened or damaged through incompetence. Final straw was the dealership destroyed the motor on the Prado by accidentally dropping a rubber grommet into the intake, chewing the Turbo and scoring the bores. Had new Toyotas since - 79series, 200series and now a Troopy and service them myself from day 1 - using genuine parts and the best oils. Never had a need to use warranty. They are reliable vehicles if they are competently serviced and are not modified to any great extent.
It's just a shame nissan doesn't have a turbo diesel dual cab on the market that would shake things up
Well done on how you handled yourself, not to explode with anger (totally understand if you did). You handled it by logic, calm, evidence based and stoic nature.
I had the same exchange with a dealership service centre, many different car brands there, first mistake. However I stayed calm with their surprising quotes and they said this item not covered under warranty.
After I advised them on the consumer law and in the next 8 months, I am due to buy a new car. And they know I buy cars from their dealership the same car brand for the last 12 yrs.
However service manager did convince the car maker to cover it under warranty, and got it for free instead of paying thousands for it.
After this experience I researched I found out, the car brand is owned by a different company now. Started cost cutting and the first thing was deny warranties.
Now looking for more reliable brands for after sales customer care.
What brand would that be?
I had a similar but way less serious warranty issue but declined because of an unauthorised modification. Mine was the air conditioner compressor which shat itself after only a couple of thousand kms. Took it back to the dealer which at the time was the Toyota Service Dealer of the Year in WA. It was explained that the reason for declining my claim was that I had fitted a light insect screen to the front of the radiator and that this impeded air cooling and If I wanted repairs I would have to pay for all parts and labour myself. I saw red and told them right there and then that they could explain that to Toyota Australia and that they much vaunted service award was a marketing conn. Amazingly within minutes the issue was resolved by replacement of the unit which worked fine but I soon realised was second hand probably out of a wreck. Fortunately it never failed but that was the last time I ever used an “authorised” dealer.
That is atrocious. How can they prove it???
We don't modify these vehicles to destroy them, in many ways making them safer and more suitable for what they are built for. I'm sorry you were treated this way
You did impede the airflow though.
I worked for Toyota. There were a hand full of mechanics, majority were apprentices. Apprentices were sacked when they got their tickets, replaced with another batch of apprentices. Same at Ford & Holden stealerships.
Not many manufactures cover light off road use, their favorite escape goat for 4x4.
FYI keep an eye on the bearings in your transfer and diff. If your shaft was loose and vibrating for a while it might have caused damage to the bearings.
So it seems that I'm definitely in the same boat as the others! Thanks for the heads up.
Seems like that might affect the sale of the taco trail hunter... 🤷🏻♂️🤦🏻♂️🤯
Hi Jonathan. My dad was a mechanic in Melbourne with four old fashioned Shell petrol station / workshops back in the day and even back then dealership workshops were known to be absolute rubbish when it came to warranty issues and quality of repairs. Your tail shafts being fitted the wrong way and coming off while driving is nothing new. Their workmanship is rubbish because most of the guys are apprentices and each car that is booked in for repair has a job card. Meaning that whatever the vehicle may be booked in for it has to be fixed within a certain time limit. For example the workshop repairs schedule might say, gearbox repairs have a 2.5 hour turnaround and this must be met. If not you as the mechanic gets pulled into the office and interrogated on why you haven't finished the job yet. This is why their workmanship is crap and you never take your vehicle there. Also they cannot deny you the warranty if servicing & repairs have been done by another fully qualified mechanic under Australian law. And the biggest reason for this is that just about all the dealership's you see are franchisees. They are not owned by Toyota and so operate their workshops only to make money. They only want to do oil & brakes because that's where the money is. And I wouldn't be surprised if they sent your gearbox to an outside transmission repair centre to be looked at. Most dealership workshops are not equipped for these types of repairs and nor do they have the qualified people who know what they are doing. Find a good mechanic and stick with them. Keep up the great work.
You are absolutely correct about the Toyota servicing. I too had some apprentice mechanic at Toyota fit some part under my Toyota prado loosely and ended up scraping on the freeway. Toyota ended up replacing the part but from then on my confidence with their workmanship was 👎. After that issue a few services later some genius apprentice dislodge a rubber grommet under the driver side which I later found out after water had sipped threw few weeks after doing a water crossing. Which my insurance at the time decided was a right-off. If you have a 4x4 be extra careful with who you’re insured with.
Wow... was the water ingress that much? Thanks for the reminder... you never know what could happen..
The water that came through wet the carpet floor on the drivers side only. I had one of those moulded floor mats so I never expected any issues like water coming through the rubber grommets.
Once you modify from spec, the dealer/car company will always have an out. Remember this before you spend you $20,000 for add ons.
Best bet is to buy any major mods through the dealership. Means if Toyota wants to fob the warranty off the dealer has to pick up the slack.
Yes I hear you, Toyota have dropped the ball big time! I check the work on my 79 every time before I drive out of the place!
Hmm, here is my 2cent. i cant say you are on the right here tbh. You increased tyre size, gvm and with other modifications that may have contributed to prematurely failing oem component. Not sure how long you have been wheeling with modified vehicle . Its pretty standard across any manufacturers not to warrant if the modified components has contributed cause of the failure even by little. Example, They will cover your head unit if you changed to aftermarket exhaust. But wont cover your drive line if you increase tyre to 35 inch. All honesty here, if i owned that 79 with bigger tyre and gvm upgrade. I would have changed braking system and heavy duty clutch at same time to support extra load and weight of the vehicle. Most of the times you cant just modify one thing. You would need to do few things same time to support the one mod you did to the car.
Thanks Jay. Perhaps i was naive to think i would be covered. But others have been in my situation before which really shows it depends on the customer and the dealership (and probably their relationship).
It's my first new 4WD. I very much loved my N70 which saw many epic adventures with no mechanical failures. It was a heavily modified tourer i am proud to have built
Thanks for the feedback 👍
With 35 inch tyres you should change the diff ratios to get back to standard gearing. That helps the clutch.
Jonathan, I feel your pain. (I have a dozen stories like this!) You should be proud that you handled it the way you did. I would've driven the 79' through the main entrance door, through the show room, and parked it in the shop and calmly asked someone to fix it. lol 😜 It's not supposed to be like this, by unfortunately it's pretty common. I drive an hour away for service, because the dealer in town did me dirty like this years ago. I still get chapped thinking about it. 🤨 You're a legend. Get ready for the..."you should've bought a ..." from your mates. 🤣🤣
Thank you for your continued support 🥰
It was really hard being calm.
And trust me the same bloke who pulled me out can't get over his 💩
yes exactly,,he shoulda bought a gu nissan 4.2tdi..saved himself 80k.. then 20k fixing toyotas fk ups..i dont drivs anything jap..its just wrong..
@harry walker a Nissan td42...better than Toyota.. 😂.....yeah better at overheating every 100 metres...
@@bingysbackyard Typical biased opinion, no respectable court will believe 'every 100 metres. ' Present facts from actual case studies. Opinions are fiction in someone else's mind.
@@harrywalker968you do realise Nissan is also Japanese mate haha
Hi Jonathon, sorry to hear of your experience with Toyota, I have had 4, 76 series all with stand mods, Toyota on several occasions have stuffed up on services, once failed to grease the top hangers on rear suspension, I informed them and returned the vehicle, they then greased the second nipple but not the third, I pointed this out and the mechanic was given a official warning, big deal, didn"t help instill any trust to me. still Love the 76series.
Being a qualified mechanic from a dealership ive seen plenty warranty claims, generally unless the car is completely factory it opens up the door for them to deny claims unfortunately. Sorry to hear your story and i know theres plenty others much the same.
Thanks mate! Yes perhaps this is the new norm, i probably should have known better! It's something you would have hoped the dealer mentions at first mention of a pre-rego gvm upgrade.
Doesn't help that every man and his dog is flogging mods and upgrades without really warning people of the warranty issues. I wouldn't be surprised if Toyota have changed their approach to this in recent years. There was a youtuber who said their dealership told him to take out a fuel filter or it would void warranty!
For $400 for an apprentice you may as well service it yourself. 20 minutes and I’ve done an oil and filter change for around 1/4 of that price. Real hard to find any good mechanics in Sydney that are reliable
I gave up on "off the shelf" solutions for my needs a long time ago. I only buy much older vehicles and basically pull them to pieces and build them back up to something much more capable and durable than anything you could find for any amount of money.
Thank you
Appreciate you reaching out. Northern Beaches is a bit far, but i'll see you on the road!
I found out from the net that Toyota OEM clutch has max capacity of 450nm. If you check in the past, even the 1HD-T only make 430nm from factory. You can also see on Hilux and fortuner, the manual model will have less than 450nm.
450Nm........
I find that hard to believe but i'm not surprised.
Won't ever have that problem... my new clutch holds 1600Nm :D
I've always been of the mindset that buying "second hand" and verifying/ upgrading items yourself is not only financially viable, but less headache in future.
AGREED!!!
And servicing them yourself with fluids and consumable items.
Lost count the amount of "overfilled" engines I've seen from mechanics and/or dealerships....
Ok, servicing in not only car but also some truck dealerships.
Let’s say you have a large 4x4 wagon , perhaps used as a shopping trolley for mum and the kids. Gets dropped off at the dealer and requires a 130k service. $ not important at this time. The service techs and apprentices are broken into mixed teams 3-4. The book time for this service is as an example 10 hours . Car gets out on hoist and fluids drained. Wheel bearings to be inspected and repacked. But wait ! It is being used as a shopping trolley !
So the wheels come off , quick feel of the hubs, it’ll be right, wheels go back on and time saved. This practice is continued throughout the service. Job is completed in 5 hr working hard but quick.
Why?
The teams will get bonuses for the time they save on the service , the dealership makes more money. The teams compete with each other to see who makes the most and more corners are cut.
Likewise the teams are penalised for mistakes. This practice leads to not only errors, but not being serviced correctly which you have paid to do. This is why I am fortunate to be in a different sector of the automotive industry, having a 4 post hoist at home along with tooling.
The system is a rort. That is why I reccomend to friends to use a local trusted mechanic who has integrity and is working for you.
You may also find that the ratio of tradesman to apprentices are 2 apps to 1 tradesman or even more.
So after dishing out say 10 hrs @ $150 hr with a final labour only bill, no lubricants or parts yet, it has cost $1500. But the true labour cost TO YOU as the consumer was $750.
Tradesman’s labour costs are around $44hr with apprentices less. Servicing for a dealership can be turned into a cash cow for most.
Consumers are being screwed over.
Why would you think a gvm upgrade that isnt factory supplied should be covered by toyota?
If ARB has done all their “research and development” from metalurgical fatigue management to stress force calculations on the chassis, driveline, brakes etc then they should take accountability from there on.
Aftermarket companies release gvm upgrades within as little as 1 year after a new model comes out, how much r&d could have possibly been achieved in that time frame?
If you keep the vehicle as toyota supplied ie stock and use it within its intended design parameters then if there are any issue, toyota has every right to cover it.
We have a fleet of 78series workmate at work, never had any issues apart from your basic wear items and it is used and abused.
Perhaps i was naive to think that it would be warrantable, or at least the dealership had led me to believe this.
ARB has a huge partnership with Toyota. With a vehicle like the 70 series which is essentially the same chassis from 1984 on, i think the proper R&D has been completed. However i do wonder how intensive their testing is done at GVM. I have never loaded the car anywhere close to even the factory GVM.
The other side of the coin is if they cannot disprove that the GVM upgrade caused the clutch failure then how can they come to that conclusion?
@@JCYT gvm upgrade causing the clutch issue can be easy to address, whether or not the vehicle was loaded up to the new gvm is irrelevant as that is circumstantial. The question they will ask is why spend all that money on a gvm upgrade if you never load it past the factory gvm? If you dont have all the extra weight then it makes the situation worse, the heavy duty leaf pack will ride stiffer therefore instead of absorbing impact forces like theyre designed to they simply transfer to another point.
Bigger wheels incease load placed against the clutch, the gearbox, wheels bearings etc
Higher lift with longer shocks inceases pinion angle on the tailshaft there for u-joints are working at angles beyond its design limits.
Higher lift at static ride height (2” lift kit because of the extra weight) reduces tailshaft spline engagement (slip spline) which means less torsional strength which then compounds so instead of you gaining more splines engage as you add weight (as the vehicle sags/lowers the tailshaft aligns close to the horizontal plane and the distance from the transfer to differential decreases, pythagoras theorem, which causes the spline to slide inside the outer tube therefore increasing spline engagement) you do the complete opposite.
Anyways its getting too deep, lol. Regardless the bottom line is youve modified the car beyond Toyotas design limits.
Thanks Jonathon - I experienced dealership servicing issues with my Subaru in Canberra - the apprentice not only broke the drivers door handle but half the work listed as completed was not done after a $500 service invoice was presented to me - I immediately went back in to the dealership mgr’s office - he then discussed this with the service mgr and apparently the service mgr had falsely signed off the apprentice’s work as ‘all complete’ - I told them I was not paying for the work and the door handle should also be replaced otherwise I would take this to the media - they gave me a new handle from local stock and I never went back again - I found a good trustworthy private mechanic who would always ring me at work for approval before he started work on the Forester - I no longer have any confidence in the warranty promotions by dealerships because like insurance companies they look for a legal loophole to dismiss a claim.
Regarding the 10,000Klm service intervals on the VDJ79R which I think are way too far apart, I serviced mine every 5,000K's and the engine oil was still clear enough to see through & amber in colour so I started sending off oil samples to Castrol Lube check to have them analysed & they came back all good viscosity & otherwise at 5K so I now run my Castrol Magnatec 15W-40 oil out to 6K. It comes out dark amber but not like black ink engine oil on my neighbours VDJ79R who does the 10K intervals. I believe the Toyota recommended 10K service intervals is not in the owners best long-term interests.
Thanks for your ongoing support Dusty.
Regarding the service intervals - i think 10k is satisfactory for light duties. I hate to admit but 90% of the time it spends as a daily driver/mall crawler.
My Hilux had a tougher life, was towing all the time and was way above its GVM. I did service that every 5k.
I have read up on the dusting issue. I love this idea. I may have to do some testing! It may make a great idea for a video!
@@JCYT Re. the dusting issue on the VDJ standard airbox. I fitted one of the Terrain Tamer stainless steel airbox seal area extender kits & have zero issues with dust getting past the filter seal. There is a skill set required to correctly nest the upper lid onto the lower housing so you don't roll the filter lip off & let dust by and I rubber grease the air-filter seal too. I push the upper airbox lid in on its air tube then feel it down over the filter seal. Sometimes I double check my technique by removing & re-checking & re-fitting, I like the RYCO "Fireguardian" ember & flame resistant air filter for summertime use but run stock Toyota any other time at 25K service intervals. I also run a Donaldson Clear bowl cyclonic pre-filter on top of my Safari ARMAX snorkel which cleans up plenty of fine dust, dirt & bugs before they reach the air-filter element.
15/40 ci4 oil, non synthetic.. synthetic change every or before 5k.. shell rimula mineral.hard to find.. white container.
@@JCYT short trips are worse than long runs,,diesels need to run all day.. short trips kill diesels.. & dust..do oil every 5k, non synthetic. synthetic is crap..- 5k oil change.. ci4 at least..
@@harrywalker968 I used to use Shell Rimula X in my BJ40 with a 3B & my HJ45 troopy that had an H engine back in the 1990's. The catchy TV jingle made me buy it.
Jonathan I have owned four wheel drives since 1993 and have lived in Newcastle all my life. What you describe here is not isolated to any brand, or dealership or 4WD After Market Outlet.
Here is a a few of the screw-ups I have experienced.
* 1995 Clutch replacement by one of the original Accessory Outlets in Newcastle. Toyota 60 Series Landcruiser Front Drive shaft companion flange-to-front differential bolts not tightened at all. Discovered when free wheeling hubs were engaged at Wee Waa heading into the PIliga in torrential rain. Progressively increasing with speed, massive vibration from front end. Stopped un-engaged front hubs. Vibration gone, so drove on in 2WD, Subsequently lost control of vehicle in slippery wash away (not being stupid) and almost rolled car with 3 occupants at 70kmh. Next morning two bolts found to be missing , and other two with nuts about to fall off said companion flange.
I would hate to think what would have happened if the drive shaft fell down at highway speed on bitumen.
* 1998 80 Series Landcruiser secondhand still under factory warranty rear LSD clutch washers worn out at 38000km. Estimated 6 month wait on clutch washer delivery. Sourced Toyota clutch washers by myself in two weeks.
* 2003 1997 IFS 3RZFE Hilux Injector service at a spares place you may have mentioned. Injectors installed with incorrect o-rings on them. Nearly resulted in engine bay fire. Same year same place supplied with non-OE (Chinese) rear drive shaft centre bearing after requesting Koyo, Timken or Toyota - failed in 20000km over 13 months.
*2016 NX Pajero Red-Arc BCDC Dual battery System installed per-delivery on new purchase from big inner city dealer using a big inner city after market accessories installer. First big trip both batteries totally flat. Up shot was Red Arc's support was first class. The fitter had installed the wrong BCDC (one for a mechanically regulated alternator not a electronically regulated alternator. And had wired it with both batteries paralleled all the time, with no isolation on engine stop of the auxiliary and had it set-up to charge at too high a voltage cooking the auxiliary battery in the process.
When approached the installer after I de-wired it and photographed everything (I am a industrial electrical fitter by trade) with RED Arc's Technical Support section approval, they said 'We install them all like that'.
I could go on with at least five other cases (like engine oil never being changed once in three years on a Hyundai on factory dealer services & confirmed by a NATA certified Tribology Lab Oil Analysis).
My take out is I do most if not all of the service work myself and don't trust any of them. For mor involved work or when I dont have the time or tooling I use a trusted Mechanic in Adamstown.
That is a HUGE list. I'd be well and truly finished and on my 10th video by then 🤣
clutch is something u change on these these, first stage mod. especially with those tyres
Bought my 79 new in 2021. Did all my desired modifications pre reg and even consulted Toyota service manager before I did a few mods to ensure warranty wouldn’t be voided if I had an issue…. 20,000kms on the clock and the turbo decided to part ways with the rear compressor wheel destroying the turbo and DPF. Put the car straight on a tow truck and got it to Toyota. The service manager called me a day or so later and told me they probably wouldn’t warranty it because I had an aftermarket tune on the engine. Fair to say I had a few choice word with him and told him to cut the shit and just submit the warranty claim because I knew the had to honour it. Fact of the matter is… for any manufacturer to deny a warranty claim, they have to conclusively prove that the modification in question caused the damage/issue which in most cases is actually impossible to do. I’ve been told by a reliable source that 1 in 10 warranty claims get denied and about a third of those don’t get questioned and are payed for by the owner…. Moral of the story, fight tooth and nail and eventually your claim will be passed.
Dealership Apprentices are usually just left to pretty much work it out, The Technicians are supposed to check the Work(But often doesn't happen)
😅
Wyong Toyota is amazing! My Aug 2020 79 series had a fuel gauge that stopped working. I took it to both Rockdale and Sutherland Toyota (same owner) and they wouldn’t fix it as I had an after market PCOR tray and canopy. Fast forward 2 weeks, I broke down on the highway near Wyong and the fuel warning light and engine warning light came on. I had heaps of fuel, turned out the fuel breather failed and the tank shrunk by 1/3. Towed it to Wyong and they fixed everything, new fuel tank and fuel system plus fixed the fuel gauge. It did take 3 months for the parts to come in, however they kept me informed, they paid for the tow and returned the cruiser like new.
Legends.
Warranty is not worth the paper it is written on, it is just like insurance, when they are trying to sell it to you they are all over you, and when it comes to a claim they don't want to know you and will use any excuse to get out of it.
I had a similar issue with the Nissan dealership I purchased my hilux from second hand but under warranty. Everytime I took it in with an issue they'd fix it with no probs but then it would come back with another one because they had apprentices working on it who werent being supervised so would literally damage my truck whilst working on it.
I genuinely feel many work industries dont believe in a work ethic. Its not about having pride in your work and doing it well anymore. Its about doing the bare minimum for your paycheck.
I have had almost the same thing happen to me but not with Toyota. Ive ended up in a NCAT battle with them and guess what, i have won more the once.
So on our next trip out mate , 3 things. 1 - Hopefully the mighty Amarok doesn’t have to pull you out again 😂. 2 - No one will break anything and it will be an awesome trouble free day. 3 - I will tell you my VERY long stories with dealerships and warranties.
Till then, love the videos and keep em coming.
Hahahaha looking forward to pulling you out next
Thank you
Keen to have a play in the mud again.
If push came to shove, they probably cannot prove that the damage to the clutch was caused by the GVM upgrade. What they're doing is hiding behind this warranty clause because it's making them profit to do this kind of thing not just to you, but to thousands of other people in similar positions. They could probably claim successfully that the larger diameter tyres increased the effective overall gearing, and contributed to premature clutch wear. Either way, unless you're prepared to fight them in court, you're screwed on warranty support if you modify your vehicle.
The GVM upgrade is just springs and dampers - this has no effect on the clutch. If you carry more load than the vehicle was designed to carry (ex-factory) this could also prematurely wear the clutch out - but there's no evidence you've actually done that.
How is there any more strain on the drive train compared to if you were towing a trailer and you were up on your GCM prior to GVM upgrade?
Exactly.
But i think the false assumption by Toyota is that you are full time on your upgraded GVM. I was very clear with Toyota, this is just a run around/hobby vehicle for me. It has never seen even close to factory GVM or GCM. Most i've towed is 2T
I will not buy another Toyota, their build quality and quality of service and customer care has seriously declined. If a 70 series is not suitable for off road use then what is it made for cause it is not a road car!
Jonathan, did Toyota do the gvm upgrade pre rego? I had a clutch change under warranty with a gvm upgrade. I spoke nmy to dealer about your situation and they said Nth at your dealer is BSing you. I have two troopys and a 79 and never had an issue with warranties at all, on saying that I have had only that one clutch issue. It sounds like all yours stated from that poor serving? I would have ripped the dealer principle ears off knowing that apprentice took your truck for a joy ride! They aren’t even supposed to to the vehicle for a test drive during a service. Sounds like you have just got a bad dealership.
The dealership refused to organise anything pre-rego as they apparently had issues with customers orders causing a backlog on their system due to waiting for parts etc. I had to organise everything myself but Toyota wanted to arrange the transport (at my cost of course).
Very interesting. I said this to a friend yesterday - i think it is very subjective who they choose to help with warranty claims. Perhaps i was not as aggressive or demanding as what other customers could be so they took that to their advantage.
Yep... so the manager's response was that it wasn't uncommon to allow 3rd/4th year apprentices to test drive a car.
All BS anyway and i want to just move on from this. Live and learn!
@@JCYT yep you should have been more aggressive, you do come across as a nice person and these shark can smell that. Also you didn’t go to the right dealer. I now it’s hindsight but there are quite a few dealers out there that cater to the 4WD market, and actually promote that you can have all thee fruit ordered and fitted by Toyota and it is all covered under warranty, even insurance. One of my troopys was bought this way and I even have Toyota insurance that covers for remote and off road at a cheaper price than the two major 4WD insurers. I know the stress is not wanted but I would not give up on this dealer and get them to honour the warranty and their stuff ups. Cheers Chris👍
Thanks Chris, i don't think i can change my mind but appreciate the advice the same 👍
@@christurner68 do you mind me asking which dealership you go to?
Hello from northern Canada. I know a few dealerships that will not work on very or highly modified vehicles and will immediately void any warranty. I just purchased a 2023 Tundra SR5 Crew cab 4x4. I also purchased the extended warranty and service package because I am a partly disabled veteran and need peace of mind. So for the next 7 years I don't even pay for oil changes, and the only things not covered are tires and brake pads. Hope things get better for you. Stay safe and vigilant.
my gearbox had 480kms on it, about a month old and it had a synchro gear issue on 5th gear. Took it to Toyota but they wanted the original clutch back in there as they palmed it off as an incorrect clutch install. I just purchased a new gearbox and had that installed on the same clutch and several thousand k's later no issue but also no warranty. I am taking my vehicle for service at the local mechanics as they are at least 1/2 competent not like the dealership you are dealing with. I like it how they term them 'military' as that would imply that they would be use to having missiles blown up near them and bullets fired at them and way overloaded carrying bombs, tank bits, troops gear etc, but a simple bit of dirty 'oh, no thats not covered under warranty'. Perhaps they should call them 'landcruiser tarmac' instead of military as if you take them off the tarmac thats where the warranty ends.
Hahaha very true.
Military spec but you go offroad there goes your warranty.
Also - that's insane they would blame a synchro issue on a clutch installation... doing their best to wipe their hands clean
Why did you do a clutch replacement on a new vehicle?
@@colinboyd7779 new turbo and tune put power to 200Kw and 900nm. The standard clutch is useless beyond 500NM
Unfortunately this seems to becoming a frequent issue with car dealerships. They are all over you like a cheap suit when you are buying the car but you're an inconvenience if you have a problem.
About the GVM upgrade, the latest 79 dc model was upgraded by Toyota from 3,300Kg to 3,510Kg without upgrading one single component. Same suspensions, same brakes, same clutch, everything exactly the same.
No it went up to like 3.7 it had a gvm of 3.3 when it had the 6 cylinder motors then went up to 3.5 with the v8s
@@willmcc05 what you are talking about
This is very true...
What a scam lol
Once you do mods warranty is not valid
Unfortunately dealerships are parts swappers these days. I get calls from dealerships asking for help with diagnostics.
My 2015 200 series developed an issue with the centre diff light coming on on start up. When the light came on there was no cruise control and I could not engage low range. Took it to the selling dealer as it was still under warranty, the "service consultant" phoned me up several hours later to tell me to pick the vehicle up, they could not find an issue. I asked the service consultant what was I supposed to do if out in the boondocks and I can't engage low range ? His response was, "Well how about we disconnect the light ?" I kid you not. I then rang anotherr branch of the same agency and told them my issue. The service manager found the issue within 30 minutes of checking the vehicle, it was a $3000m part (actuator in the transmission) and he would have to get permission from Toyota HQ to replace it. Could take 6 weeks to get the part ex Japan I was told, fortunately that became three, and then I was back on the road. My car has not been back to a toyota dealership since, especially after I found that about half the bolts/screw holding on the sump guard had been stripped. No f%$ks given by Toyota, especially the selling dealership.
I have a 2010 79 single cab, luv it, great vehicle you have been dealt a bad hand ,dont buy a jeep
Cheers mate
It is still a great vehicle - has always gotten me home
Its the same story here in the middle east. Im in the UAE and dealership service is horrible let alone how expensive basic service is.
Everyone has a horror story when it comes to cars and mechanics. It's not just the auto industry. It's business 101 in 2023.
So you take out the Toyota suspension, change what the car came with and then want them to cover it?
It’s like putting a Penn spool on a Shimano reel.
I understand you have had a warranty issue but they can’t cover other companies products.
Wasn’t handled that well by the sound of it.
If you raise a 4x4 you are changing the driveline angles from factory settings so can expect some issues.
And the capped price servicing on 79’s is cheap. They truly are trucks and need more maintenance than cars do.
If your outside mechanic does a logbook service including everything that needs to be done then be prepared to pay for it.
After 60000kms it is open and more level but before then it is cheaper.
They are great for a purpose but so many mods cause issues down the track.
Hey Jonathan, very sorry to hear of your troubles with Toyota. It's disappointing and I think a symptom of being so big that they get a bit arrogant and complacent. And probably a lot comes down to the individual dealerships and how they are managed. I live in Sydney and had a 2021 76 Series until a few months ago (now regret selling!). The servicing was done at Toyota - however, for fitment of some mods I used Artarmon Automotive - I cannot recommend them highly enough. If you want someone you can trust, talk to Eddie or Chris down there. But you'll need to book a month or two out. Good luck!
Or if you are around Hills area you could also try SA Cali Mechanical Repairs (4x4 specialist). I have not used yet but heard good things...
Thank you James - SA Cali has been recommended heaps!
I have found a local family run workshop.
Why'd you sell it?
@@JCYT As much as I loved it, I mainly need something for a monthly camping trip and realized the 70 was a bit overkill and a lot of money for something I don't use much. So decided to sell and get a nicer city car for the family + used Prado for camping trips. It's a logical choice but I still miss the 76! I may try and get into one again in a few years. Hope all goes well with your 79 - sounds like may be worth giving SA Cali a try 👍
Where are the Toyota fan boys? At the end of the day all vehicles have wear and tear, regardless of the brand
the drive shaft must have been making a hell of a noise before it let loose why did you not hear it.
Always use a reputable service agent. These vehicles will go forever and way surpass other models similar. Toyota always comes out as most reliable.
They will always get you home!
The clutches are known to be an issue on these trucks. The other thing is that if you modify eg: GVM upgrade, they have to prove the modification caused the fault you’re claiming under warranty.
I really don't know how they can prove or disprove it.
Actually you do have a point - if they can't disprove or prove it, how can they dishonor the warranty?
If you had significantly upgraded the power of the motor, then clutch claims would be likely worthless but 9000km on a clutch , no way. ACCC expectation of reasonable durability clause.They likely did you a favour not putting the factory clutch back in, they’re junk.
Meant to be a Toyota Tough vehicle, they've been putting a light weight clutch in them forever and have absolutely no intention of improving it. Go figure
My clutch is up to 100000 . Honestly ppl really suck at driving . I’ve been towing massive trailers and caravans. Doing trips and 4x4 stuff . Still absolutely nothing wrong with the car 2020 lc76 .
DESTROY THE TRUCK FOR VIDEO CONTENT. jump it / enter it into destruction derbies / burnouts / crap on toyota's name. watch your views go up!
First Video Name: HOW FAR CAN I JUMP MY TRASH 75 SERIES
I know you might have a lot of money in the project. BUT thats the content that will blow your channel up!!! throw all morals out the window and just do it!
Well if you have over 100k to give him so he's not losing a shitload of money than yeah go ahead
@@willmcc05 3.7 million videos get uploaded daily to youtube. im sure if i saw i video title called... LAUNCHING MY 75 SERIES OFF A CLIFF. thats a few million views right there. there's your $100,000 grand my boy. think and diversify or stay stuck in the mud.
Toyota won't ever watch this video, which sucks. But i'm sure they'd watch you destroying one of their vehicles and making money off it haha
@@shoutout.kokain8713 Old mates channel probably isnt monetized
Hi Jonathan, as someone who has recently been ripped off (it's a classic car) and it can happen to anyone there are unscrupulous providers out there but there are alot good providers
I never use car dealership servicing anymore, I know it voids my warranty but I'm savvy enough on basic repairs/ maintenance on my Ranger.
Car dealerships make money from their servicing not from car sales.
Since I've had my 2015 Ranger which i bought brand new the only issue which is common was replacing the clutch.
Plenty of great mechanics out there, I can personally vouch for:
- Boyd's Garage in Peakhurst
Believe it or not...
- MyCar in Narellan, Mt Druitt and St Clair
- Rodricks Bros in St Marys
I remember the first and last time i took my Ranger after 5000km to Ford, no courtesy car, took nearly 6 hrs while I waited, cost $430 for oil change, I challenged them on my warranty that this oil change should be free. My bad oil changes aren't covered under my sale contract and warranty I signed.
Of course that's how Ford make money.
MyCar Mt Druitt $70 oil change and they do it straight away.
Berrima Diesel mechanic’s, one of the best diesel mechanic’s in Australia. They’re located in the Southern Highlands 2hrs south of Sydney. Most people who travel around the country in diesels go to them for services or for full work needed.
Me Too! I gave them the benefit of the doubt after they totally screwed up my first service, then when they screwed it up a second time I never went back. Found an AMAZING 4x4 specialist mechanic and (20 years later!) never had any problems since.
Thanks for this video. I am interested in purchasing a 79. This helps me a lot.
My pleasure mate!
A few videos coming soon on the 79.
Will also be doing a long term review early next year.
I started at a toyota dealership, I was on $6.70 an hour first year apprentice just dropping oil and filters, all the way up to almost my 3rd year. I ended up booting because I realised I was just being used as cheap labor and not learning nothing.
As the arb 3.95t gvm upgrade doesn't upgrade the gcm, I have one on my 79.... they cannot say that this has stressed the clutch beyond factory limits. You can legitimately have 7.8 tonnes (from memory but you get the point) pulled by that clutch without exceeding design limitations.
Yep precisely! So whilst it was denied due to having a GVM upgrade, i questioned the service manager the limitations of the factory clutch, if it is even suitable for an unladen car with factory GVM. Turns out they have done warranty replacements for clutches without GVM upgrade.... I know for a fact i have never come close to factory GVM or GCM. They have gotten away with warranting this claim based on technicalities.
Ask for the all the repair order numbers on all your dealings with the Toyota dealership, Call Toyota head office and ask for an audit to be completed based on your experiances and supply your repeair order numbers and ask for them to be looked into. Toyota dealers are usually subject to warranty audits. this might prompt one.
Sick rig man, love that sandy taupe colour fkn awesome. All the best for the future 🤠🇭🇲
Cheers mate! Appreciate it
Shoddy work is not only experienced at dealers workshops. I had a Toyota Hilux a few years ago and I do my own servicing and quite a few mechanical repairs. I was going to take it across the middle of Australia and decided to get it checked out before I went, by a local mechanical workshop, that had a pretty good reputation at that point. I wanted the bearings checked and repacked as well, to give me piece of mind.
I got it back at the end of the day and thought I would check the tension of the wheel nuts with a torque wrench. To my surprise, six nuts were loose enough to be around one and a half turns from being at the correct tension and on closer inspection, one of the studs on the hubs had been broken and replaced with a dodgy looking stud. I took it back and told the head mechanic the story. He said the apprentice had done the job and apologised. I wanted to know why his work was not checked and had no confidence that the work was actually done and if so, to what standard. I asked him to re-do the work and replace the stud with the correct one. He said he would and that if I brought any of my vehicles back, he would personally do the work himself. I haven't been back
Hey Phil sorry for the slow response but appreciate your comment. Your story sounds familiar. That is the response i got from the dealership and no i won't be back. They are so quick to blame the apprentice and forget they are the ones who are ultimately responsible. Actually i questioned this service manager regarding the need to mark vital bolts/nuts when torqued to spec. He said this is not a common practice at the dealership.... makes you think if they even torque to spec or just send it with the rattle gun.
We just sold our Toyota because they wouldn’t cover any warranties as we had lift added to our 4WD. Same same, glad to know another who has been stung but their sales BS that after sales resulted in no real warranty protection after a lift or in your case a GVM upgrade.
Oh wow that's sad! Looking at your channel was it the tuna?
What are you replacing it with?
@@JCYT might be saving now for a 76, but wont be a new one though, otherwise I fear I cant modify much without this conseqence. I also just seen the video from Andrew from 4XOverland about his new 78 2 years old or so and a number of issue they will not accept under warranty. I also forgot to mention at under 1 year old, with ours our steering intermediate shaft developed an issue and it was blamed that off-roading caused it. Orginally not covered by warranty, however after pushing and pushing including the conversation shared with the sales rep about the purpose buy to 4WD in it, they eventually accepted that claim under warranty - many would of given up though and paid it. Toyota have a lot of answer for right now.
I will never buy a Toyota again, Toyota dealer was only a garage that had paid for the Toyota badge, had real problems with lack of service carried out correctly, Toyota NZ was totally useless. Be warned toyota as a company are that bad. What ever country you are in.
My Son who drives a 200 series LC and I both do most of the work ourselves. We have a shop at our house with lifts, tools etc. Not only do we save a bunch of cash, we have peace of mind knowing it's done right AND the knowledge out on trail to tackle any problems! Cheers from USA and Samoa
Cheers mate
Had terrible service from Toyota when I had my Hilux checked. Major issues with breaks, they ended up fixing it but all round very average experience. Good on ya for making the video and explaining the situation.
Not just Toyota, i had a mits challenger that had the gearbox oil changed.. when i got home it had a decent leak.. took it back for a fix, back home i looked under and all the bash plates were missing.. 3rd time back and they thought i was trying to get some new bash plates for free
I took my PX ranger back to the Ford dealer where I purchased it from as it was due for it's 60,000 km service. When I picked it up I noticed on the service report it stated the front brakes were 60% worn. I now have 260,000 km and still have the same front pads. The PX 3.2 has an issue with one of the hoses from the intercooler to turbo. The hose split on me on a trip so I patched it up with some self amalgamating rubber tape to get me home. I took the vehicle back to the dealer with 105,000 km and the service manager said they would wear the labour on replacing the hose if I purchased a new one from spares. I went to one of my regular parts supplier and purchased a silicone replacement hose and fitted it in a couple of minutes. I had a recall from Ford to replace the door locks on the vehicle and they managed to damage the two front door trims. The one warranty issue that they fixed promptly was replacing the battery and reprogramming the ecu to let the alternator charge at all times (it had some sort of float charging set up). I had an issue with the canopy leaking as the seal had fallen out, they refitted the canopy and in the process put a large scratch in the paint on the back of the cab. I spent a morning wandering around Liverpool while ARB re fitted the bullbar as the bolts were loose and they put another set of inner guards in as they had incorrectly cut them to fit the bar. I was at the Ford dealer talking to salesman who sold me the car when the rep from ARB came in and I showed her the inner guards (prior to going back to ARB ) she tried to tell me it was not one of their bars. Because I had replaced the crappy blinker/parking lights with led units and fitted some decent daytime running combination fog lamps she assumed the bar was not theirs. I also showed her where the fitter had run the battery cable for the winch and it had been rubbing on the radiator support panel. I was caught between a rock and a hard place with the Ford dealer as they supplied my Auto Electrical workshop with a huge amount of work on government vehicle fitouts.
I have owned many Toyota’s and most of us buy them for the quality that is promised and is known for……
But it is something to consider, that the moment you drive that thing out of the lot and you GVM upgrade it….or anything else that isn’t stock standard…..you are giving them a reason to void the warranty, regardless of whether the vehicle is designed to do what you are doing with it or not….
I’m not justifying their position at all, rather, just trying to warn anyone who is thinking of buying a new vehicle and then modifying it, that this is the reality of vehicle modification
There is an entire industry out there that will encourage you to do whatever you want with your car but the reality is……, they don’t have to care whether you are or are not covered by warranty
So choose your car carefully and consider the mods that you apply
I see so many people buy big caravans n loaded up vehicles to the hilt….when in reality maybe you should be buying a Iveco duel cab truck or something else…
Not in anyway criticising you for the choices you made mate, it looks to me like you’ve done everything correct, it’s just the shitty corporate world that we now live in….. and the more you accept it and act defensively the less towards it…..the less opportunity you will give them to take advantage of you…..
Really hope it goes smoothly for you from here on in……thanks for the Vid…
Hey mate thanks for the comment!
Yes i understand where you're coming from and mostly agree with you. In this way i did feel free with my previous (used car) Hilux build - not having to constantly think about whether what's done to/with the car will jeopardise its future.
There are some parts of Australia you just can't get to with a light truck. Certainly the things i enjoy cannot be done in a much larger platform. I do love those builds though. So much more potential.
Thanks
@@JCYT for sure…….BTW, you got a nice rig mate….I still like what you’ve done to it….
Question, was the vehicle reflashed at all for the GVM?
No vehicle reflash, Toyota checked
@Jonathan Chow yeah good, allot of GVM people are including a reflash as part of it and not informing the consequences. Reflash = goodbye warranty on engine/driveline
I had a rear diff lock issue on my 2019 76 but can happily say the Yeppoon dealer was excellent to deal with and sorted the problem out with no hassles at all. Vehicle was modified but that wasn't even a discussion point.
That's awesome! There are still good dealers out there
I believe that there in lays the issue. Modifying your standard vehicle outside the specifications of the manufacturer can result in loss of warranty. There are plenty of videos about this , bigger wheel and tyre packages, upgrading the GVM , changing the suspension package and set up , can all void your new vehicle warranty.
If one wants to heavily modify one’s vehicle, and of course that’s fun etc , then don’t expect the vehicle to be under a manufacturer warranty. Or buy one out of warranty and go for broke .
Personally unless strictly cosmetic I would not use a dealer mechanic or any type of warranty to fix any of my problems. I’ve heard stories from people that don’t even service the cars they just stamp the book to say it’s serviced. Either you become your own mechanic or you find someone that’s actually reputable.
Yes i've heard this also!
Check your oil and filters!
Jonathon - I strongly suggest you look at a few of John Cardogan's videos re warranty issues. a wealth of knowledge to be gained there.
If interested in chasing them up on warrenty I would look at the NSW civil and administrative tribunal and put in a claim that way. It takes time for the decision to be made but I have found them to use common sense (i.e. its an off road vehicle so was used off road) when making a decision and the process was painless. I used them for a small claim but the process was straight forward and based off written evidence followed by a short conversation.
Mate that sucks. I had to do a full engine rebuild. Car overheated and toyota blamed radiator cap, did compression test for head gasket. turns out one plug was stuck so they didn't check that cylinder. kept overheating, warped head, water damage to cylinder bore....
Hi jonathon really feel for u I have similar problems with toy dealer in melb with my 2018 hilux. The third cap price servicing the apprentice didn't tighten the oil filter properly I end up with oil all over my driveway the 4th time they rotate the tyres and lost 1 of the wheel nut I didn't notice until a week later. At 80km my battery failed they say it not cover under warranty so I have to pay for battery but labour is free overall I'm really not happy with dealer service, what kind of mechanics that forgot all of this basic things just can't believe it.
I would be fuming if the oil filter was not on properly. There is no reason for it to be loose.
That's crazy they offered you free labour like they're doing you a favour.
I have heard so many stories about wheel nuts. Actually my fathers Toyota Kluger has damaged wheel nuts after every service at Toyota. All replaced at his own expense.
@@JCYT I did make a complaint with service management they end up given me 3times 30% of service
I have had the same experience in WA only my 79 left the dealership with 2 dents in the doors as well.
Oh don't get me started about dealership dents
and dirty grease left on door trims
The last place I would take my cruiser is Toyota. Thanks for sharing your story mate and I hope you find a good mechanic that knows Cruisers
Cheers thanks mate I've already found someone for my next service
I have driven a Troopy in Outback and had it always serviced at Toyota. The dealerships in the country know how to service 4WD. They grease and lube all joints and double check bolts. There are 4WD mechanics in western suburbs of Sydney.