A DAY IN THE LIFE OF AN IT SERVICE DESK: ROLES AND RESPONSIBILITIES

I'd say this is a remake of my first vlog. A lot of viewers requested to include what we do in a day in the office.
Basic info we have provided are the roles and responsibilities of an ITSD.
Apologies for the video quality in the office! we only used our lappy and some confidential info might leak out if we do not blur it.
For comments & suggestions just comment down below 😁
I hope you enjoy watching. 💕
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#ITServiceDesk #InformationTechnology #Office

[@Jacob-ms2yp]

This is nice! Informative and fun at the same time. :)

[@jamq.]

Thank you 😄😄

[@ReynaldoLSo]

Alah to..😁 good video very very good 👍 😏

[@kennethbalba8285]

Good job on your first ITSD vlog!

[@jamq.]

Thank you, Master!

[@turborat6916]

Good Job. 💪😎

[@m-kunch.3575]

Thanks for this video, I now have an idea on the tasks that we would be doing. By the way, is Technical Service Representative position the same as IT Service Desk

[@jamq.]

Yes 😊

[@yourchoice2512]

May I know what is the Facebook name of the guy wearing white polo shirt 3 :44 😂😊?

[@jamq.]

hahahahaha he is Jerson Balderama 😊

[@yourchoice2512]

Thanks 😅

[@ayabbear]

❤️❤️❤️

[@jamq.]

💕💕💕

[@brokenheartedknows2029]

I like your video 😁

[@jamq.]

Thank you!

[@ellahshairalucero4032]

ito ang isa sa mga target ko pong papasukan na work as fresh grad.

[@debbieblanch4783]

IT service desk analyst pa rin po ba kayo??

[@jamq.]

IT Lead na po but considering to change my career to VA

[@Theunderclasshero]

today I just got my IT interview wish me luck

[@jamq.]

Good luck 😊

[@Theunderclasshero]

@@jamq. hey thanks

[@michaeltuno3303]

Great video! Can you please explain how a VPN works?

[@jamq.]

Sure! I'll make another video for that 😁🤗🤗

[@chanchan9863]

Hi maam, sana masagot po tanong ko.
Ano po pinag kakaiba ng IT help desk, IT service desk at desktop support specialist po? Nalilito po kasi ako kung ano ba papasukin kong career as newbie sa IT industry? By the way career shifter po ako, almost 10years po experience ko as a Mobile Service engineer sa mga service center sa Apple, Vivo. BSIT grad po pala ako kaso nalihis ako ng landas na natahak after ko grumaduate ,gusto ko sana ma subukan ang IT jobs talaga.
Sana masagot po, Thanks in advance po.☺️

[@jamq.]

Yung IT Helpdesk and Service desk same lang po sila na taga-gawa ng ticket and resolve ng issue remotely, si Desktop support po sila yung mga pumupunta mismo sa station ng user para mag-ayos ng computer :)

[@chanchan9863]

@@jamq. hi maam ang hirap pala makahanap ng ma aapplyan na it helpdesk, puro with experience po hanap nila. May marerecommend ka po ba na company na naghhire ng no experience po 😅✌️

[@JelenaRhoades]

Same lang po ba yung Service desk associate?

[@jamq.]

Yes po

[@charliesabanal9084]

may training ba pag na hire na?

[@jamq.]

Yes po

[@jinkyjacosalem9927]

may training po ba as Itsd?

[@jamq.]

Yes po

[@theresadunn7740]

Hiii, magkaiba po ba ang IT service desk and service desk role?

[@jamq.]

Same lang po :)

[@kytdomegf5732]

Gusto ko talaga mag apply ng i.t service desk. Pero i dont have trainings. Hayss.

[@jamq.]

Kayang kaya mo 'yan, usually basic troubleshooting steps lang ang need (Bakit hindi nago-on yung PC or bakit walang internet and usually meron sa RUclips ng guides about dito) :)

[@TechniciANNE]

Sarap ng kain ni Jerson

[@jamq.]

Ni endorse niya lang pagkain niya e 😂

[@t-90atank35]

Maam, mahirap po ba ung work, pano po pag basic IT lang po alam

[@jamq.]

Kayang kaya mo 'yan, usually basic troubleshooting steps lang ang need (Bakit hindi nago-on yung PC or bakit walang internet and usually meron sa RUclips ng guides about dito) :)

[@gatdivinagracia168]

Ano po name nang company mo maam welcome po ba jan ung no experience pero may Idea sa mga responsibility's and Graduat. den ako ng IT thanks

[@jamq.]

Hello Gat, need nila BSIT or BSCS ee. About naman sa name ng company, hindi pwede i-discuss since confidential siya ☺️

[@gatdivinagracia168]

@@jamq. Gusto ko ren mag ITSD ano po ba dapat kong aralin pra sa mga entry level ITSD thanks

[@jamq.]

@@gatdivinagracia168 Basic troubleshooting steps for PC (Bakit hindi nago-on yung PC or bakit walang internet and usually meron sa RUclips ng guides about dito) :)

[@charlencha9596]

Hi, pwede po kau magdala ng notes during training nio po?

[@jamq.]

Yes po

[@JohnSmithTV]

What a nice vlog. Pasok mo naman ako dyan besh

[@jamq.]

Sige Beshy apply ka na hehe 💕

[@huone0601]

baka hiring po sa company nyo maam, willing po ako mag work as itsd wala man po akong company experience, meron naman po akong personal experience sa pag troubleshoot ng software/hardware napag aralan ko din po ang vpn at pfsense maalam din po ako sa networking 🙏

[@jamq.]

Hindi ko sure kung may opening ngayon, work from home na kasi kaming ITSD hehe

[@huone0601]

ah sige po salamat sa reply maam :)

[@ajayakiragaming3010]

Service desk voice po ba yan?

[@jamq.]

Yes po

[@ajayakiragaming3010]

bka po pwedw maka hingi ng tip sa interview about dyan hehe

[@jamq.]

@@ajayakiragaming3010 Tell me about yourself (Dito sila kukuha kung ano mga skills mo na maco-contribute for the company hence mga sasabihin dapat IT related), so far 'yon naaalala ko. Hope this helps :)