I'm going to guess that they will be fined 0.2% of their net profit, similar to what the FCC did to every major cellphone provider. ruclips.net/video/mdZt7ox1DDs/видео.html Until proven otherwise, I have no reason to believe that the FTC is any less spineless or toothless than the FCC.
announce you are going to steal every work from your paying customers in hope they cancel fast upon this news and then rake in millions in breach of contracts for cancelling early. Scam all around.
@@rossmanngroup... Are we going to get access to their email records, like Twitter? No. But we should assume that any monetary compensation will eventually be filtered back to them through another alphabet agency who is more focused on surveillance. No Elon to the Rescue, but we don't NEED another Example, do We?
Based on this information you provided, I went to cancel my month-to-month Photography plan. They are trying to charge me $59.99 cancellation fee! On a month to month plan! Chatted with an agent and told them I would chargeback any cancellation charge if they did that. They cancelled without a fee. Thank you for bringing this to the public attention! I will no longer be doing business with Adobe.
Yea, i had the same plan until ... 15 minutes ago :D I love the software, but all of this is going way out of control. I have been paying them the 11,99 € every month for the last at least 7 years, and i never had any problem with the price, i was even prepared to pay more if they decided to up the price, but i am not ready to accept this. Now I will have to learn GIMP i guess, or use alternative methods :)
A lawyer here. FTC is also suing 2 of Adobe's executives (Adobe's President of Digital Media Business and Adobe's Senior Vice President of Digital Go To Market & Sales). Apparently, those are the actual persons who came up with all those Adobe practices.
What's the basis for them being able to breach the corporate veil in this case? I know that it's something that can be done, of course, but usually only in VERY severe cases- ie, where no distinguishable difference between the company and the executive actually exists, it's being used as an illegal asset shelter from some sort of legal judgement, etc etc.
@@technoturnovers7072 just by pinpointing where it all began I have an inkling that this case was built up for about 15 years they (FTC) is just suing now
Very much so, but, Attribution extremely questionable. Fines as a punishment, not restitution, only really existed after ~C14th as much as a formalization of bribery to the court for lenience from what would otherwise be corporal or capital punishment.
@@stuartlaird7341 Written records (found) of the use of fines as punishment/restitution In England go as far back as the medieval period (1200's). Types of "crimes" to attract fines would be gambling, failing to raise the hue and cry, petty theft and moral crimes such as failure to attend church! Fines may well have been common practice in ancient Britain too but we'll never know.
So... in other words: WE (ADOBE) and others, will fu*k the consumer over... and IF AND MAYBE AND WHEN they are caught... the RAPIST company still laughs all the way to the bank and retirement...
Those responsible act under a legal fiction known as a corporation, and you cant jail a company logo, when really the individuals themselves, who made these policies should be in Jail for fraud and extortion ! its a big club and we're not in it !
It should be possible to find and depose the software engineer who made it so re-entering your password is needed to cancel. But many corporations today have Boeing’s problem of “We have no records of anybody ever having done anything!”
I mean. The software engineer probably had no say in the matter and probably did not want to do it. It is always the upper management who decides these things.
@@ninthjake Not only that. Loads of things here in the EU require re-entering passwords or codes for security reasons. You would not want your brother or roommate "pranking" you and unsubscribing from all the stuff you actually need for work without there being a layer of security in the way. And yes, not saving passwords or staying logged in WOULD solve such problems, but consumers (including me) are lazy.
This reminds me that my wife signed up to one of Adobe's products and never used it. I saw the charge on our credit card and when we tried to cancel it, we were told we'd have to pay the remainder of the year's subscription (or something like that- this was quite a while ago). I reported the credit card as l lost, and got a new card / number so they couldn't keep charging us. Screw paying them for nothing. I can understand paying for something if a company has incurred costs to provide the item or service to a customer and they cancel the transaction, but I couldn't believe they wanted us to keep paying for the software after we were done with it.
You could have hurt them worse with a charge back and probably gotten the money you already paid back too. Just claim their payment structure was misleading and you attempted to cancel but were not allowed to. They usually side with the customer on recurring payments. I had to cancel a gym membership once and they wanted me to send a certified letter to do it. Lol no, a few clicks in my banking app and that was it.
I love how plenty of banks have the option to create virtual or temporary credit cards. I create one every time I don't trust a company I have to buy from.
A few years ago I tried to install the Adobe suite I purchased many years past. At the end of installation the program goes online to activate the license key but Adobe has eliminated the process and informed me that the product is no longer allowed to be installed. That should be illegal. Adobe went the way of Apple as products I will never use again.
Use an ad-blocker, and just view the sponsor segment made by the people who made the video to support them if you like to see more content. Whenever my ad-blockers doesn't work for a few days - I download the videos I care about and watch them with only the baked in ads/sponsor segment.
The FTC needs to get to the bottom of everything regarding adobe, the User Agreement, the Pricing, the Fees, **everything** that Adobe did to fuck us over.
@@jeffreycole2816 100% agree AND it should be reasonably priced! The fact that they are trying to fleece customers for hundreds of dollars is what makes people NOT buy the standalones! Edit: And for the record, I would be okay paying $100-150 for software as I know their software is good. Ain't no way I'm paying more than double that which is what they usually charge!
I worked for a defense subcontractor that used Adobe for document processing. We didn't handle any secret or classified material, but we still had to abide by strict DOD measures. Why do I bring this up? Pretty sure part of it is Adobe's little "stunt" pissed off some government agencies and other companies that maintain a very high level of information security. Even though no one party would be particularly interested in knowing how many toilets or electrical sockets were ordered for a new building, government agencies and contractors don't like having any information shared without permission if they can help it. Pretty sure the company I worked for has already changed platforms given recent events, but I can still see some factions wanting to put the squeeze on Adobe for inconveniencing them.
But knowing how many toilets in a Defence Establishment "can/may" let someone surmise how many personnel are based there. I believe most stuff like this was also Restricted or Confidential information in the UK MoD.
@tonywise198 Very true at the fine level. I just used toilets and electrical sockets to point out they usually aren't at the top of people's lists. But for ancillary intelligence to surmise what might be going on, for sure.
this seems way more likely what happened than any consumer protection action bringing this to the FTCs attention. Adobe isnt the only or worst offender of this kind of behavior.
@@tonywise198maybe? But how tf do you have a standard for actual toilet use per capita in a building? There are building codes but those are just arbitrary and certainly differ based on even minor jurisdiction and geography.
And this is why I have ALWAYS pirated my copies of Photoshop. The "newest updates" and added extras aren't needed for most artists. I've been using the same pirated copy of CS6 for YEARS with no issues. F that $50/month.
From the UK here, I was never aware that there would be a cancellation fee, and to my surprise when I've gone onto my account, there it was, £86 to cancel my /student/ subscription. I was going to cancel it anyway soon, but this video made me jump on it asap. After about an hour on the line to Adobe support, they finally agreed to cancel my subscription without charging me for leaving. Thanks to this video too, I was armed with all the right words to say to get what I wanted. Thank you Louis!!! You've quite literally saved me from going into debt with my bank! (broke student problems) ❤❤❤❤
Here is an awesome tip for the future, use a credit card for such types of subscriptions, when such companies try to refuse to cancel the subscription or charge a hidden fee, threat them with a "credit card chargeback" they will completely change their attitude, credit cards chargebacks are extremely detrimental to companies, and the process for them is extremely costly besides refunding you, and there is also the score that the credit cards companies keep about such subscriptions companies, if they get low enough, they may even refuse to do business with them.
@@brjoaoedu yes...the reason virtual card numbers was brought in is cos credit card companies had a real nightmare of people cancelling cards than deal witb vampiric subscriptions....so the CC companies are very aware. And I suspect not happy about the situation. One of the few times I got a company to sort their crap out was implementing a chargeback via VIsa on something they refused to sort out. They did so quickly after that.
I think its bc it doesn't matter if you pay lumpsum or month by month when you subscribe you choose to pay monthly for a year. It essentially has only two plan both of which are annual. In case you are paying monthly and choose to cancel you have to pay off rest of the months (of the 12 months) that are left since you subscribed for them but chose to pay in monthly fashion. Its like loaning. 😂😂😂
@@theblackKatKuro the problem is with that kind of rolling contract is they are on legally shaky ground. Cos if you are paying for service you aren't getting, that's not really enforceable in a court? Unless Adobe could prove some 'damages' by not charging that. A fee...yes. If it's reasonable, to cover admin. But 50%?! The same can be said for 'mid-contract price rises' - I don't understand why people accept those, it's a legally contracted period? You can't change the terms, mid contract? Adobe would have been in better shape if they'd just had an annual plan, and a no-fee monthly plan. Annual plans paid monthly suggest a PAY-G type situation where you can just cancel, that's how say, monthly rolling phone contracts work. But they got greedy.
Adobe: We'll become so important that we'll practically become a utility and required in many aspects of life, from proprietary file formats to signing digital PDFs for tax returns, we'll make billions! FTC: A utility.. like a public utility which we help protect customers from pricing abuse? Adobe: Wait, no not like tha-
I don’t mind subscription as much as I do as the enshittification. If the company would ask the community what they want then listen I would happily pay.
This is why I use virtual cards for companies online. I keep absolutely nothing on said card, and I don't allow it to auto reload. I'd rather manually do it monthly for subscriptions. Want to charge me a cancellation fee? Good luck charging that to a card with nothing on it! I've been getting notifications from my virtual card that Adobe has been trying to charge me for a month now, and it keeps failing 😂
This is why I use separate virtual debit cards for all my subscriptions, if I want to cancel, I just disable the debit card, I’m not going through any bullshit to cancel a subscription.
I had a service that would generate a one time CC number, with fake ID, and address for online purchases. It was a wonderful service. Sadly they went out of business.
@@xerxes8632 No real mystery why they went under, all three of those probably pulled in every scammer, thief and fence worldwide. One time CC isn't a problem, but fake ID and address being provided is a crime in most places.
What's best is that in a few years some dick head politician is going to make it impossible for the FTC to sue companies that do shit like this anyway.
This is called a _dark pattern._ Lawmakers and enforcement are going after companies using dark pattern tactics with subscription services. A dark pattern is when companies make it easy to sign up for services (sometimes you don’t even know about it). Then, make it extremely difficult, if not impossible to stop the services later. A company the size of Adobe should know better.
Funny enough, in my early pri-school years, we've been taught a poem about fisherman and a boy. Fisherman always put a big net over the edge of beach, so he could catch more fish this way when water gonna rise. But the boy sees this net as a toy, something cool to fiddle around. So he tried to be brave, seeing it as a tunnel and when fisherman was gone, he run through it. But after enetring it, he tripped and started to be more restrained because of net. After being totally enslaved, the old fisherman came back saying: "Gotcha now fishy!". And everytime I read about these situations with subscription services, it reminds me about that poem. Interesting that this way of 'enslaving' the people is named dark pattern. But the motives are both the same. Some things just never change, with exception of name.
@@arthurfrayn7619 Preach - another friend I know pays for several streaming services yet still chooses alternative viewing methods, because they feel what they watch is their business.
Infodump answer tiiiiiiime… 😉 Ask a serious question and get a serious, thought out answer. If you could have afforded it when you pirated it? No, not really. It’s still theft, and it still diminished many a hard working employee’s paycheck. That said? It’s not necessarily the end of the world, in my opinion. Piracy sometimes does a company more good than harm, and we can argue that the vast piracy of Photoshop actually popularized it to the point of it having achieved market dominance and ubiquity. It’s truly difficult to say that as we review the history of painting software from the 90s to present that Adobe Photoshop becoming the de facto standard almost to the point of Adobe having a monopoly power in terms of what painting software employers expected their employees to be competent in and use for document exchange that the theft was anything other than small. Not to mention that employees’ share of revenue pales in comparison to shareholder and executives’ share of revenue. Usually the effect of piracy actually assisting in popularizing a product and raising revenue only helps towards the lower end and the smaller entrants to market. This is one big exception to that rule. Piracy done by those who can afford not to pirate (software, music, games, etc.) is still theft, and should be considered such, but whether or not that theft causes _net harm_ actually ends up being a complex calculation that’s not been well studied because of the attempt to push it into the margins as much as possible. (Caveat: We’re not discussing the plagiarist version of piracy in which you copy someone else’s work and peddle it as your own ware. That has a different set of calculations, equally complex, but assessing that net harm has been done is often a lot easier.) Meanwhile? If you could NOT have afforded it when you pirated it? No, but because there was no further karmic absolution needed. This was long, _long_ before Adobe finally made the very smart decision to _reduce_ the price as a means to abate piracy - the theory being that if it was affordable they could make up for in customer volume of people who wanted to switch to paying for it honestly. And that theory was CORRECT. It was only hostility towards their user market that kept them pricing it high and trying to insist on “making up for” pirated copies by raising the price. [Context: I earn a living as a software engineer, and I also work at creating and selling art and music. I was also a kid in the 80s and the recipient of many, many pirated games, could afford almost none of them, and I’m pretty confident I’ve repaid the video game industry the pirated cost of those games hundreds of times over in honest purchases as an adult. So, there’s a bit of confirmation bias in my reasoning and evaluation here as it lets me paint myself in a good light - but I think it honest and I’ve sought out and reviewed a variety of other opinions to test it.]
Makes me so happy to see something is finally being done about this. I remember years ago when I wanted to cancel my adobe subscription and was then forced to pay 50% of the yearly fee for ending it early. I couldn't believe how this was legal.
Amazon is still doing this same thing on trying to prevent you from canceling. I went through 5 reps, and then had to file with the BBB to finally get cancelled, and this was only 4 months ago....
Today I woke up from a nightmare where Louis stopped uploading. But then I looked around our current companies landscape and I immediately felt more relaxed
Yes 20% or higher so they feel the pain where it hurts them, their pocket. I doubt they will continue after they loose %20 to %25. As a matter fact other will learn aswell. They will reason if I keep abuseing my customers rights I'll get sued for 20%. They will have to behave!
Should be higher honestly. Net profit is after paying staff and other upkeep iirc. 100% or bust. They should have a big fat 0 to show to investors for actively and knowingly scamming their customers.
Fines should be based on the revinue the illegal act generated with a multiplier based on a giant ass table of offenses that all make it go up. So the more offenseive the act the more they pay. And that should apply to ALL decision makers that were involved or had the power to influence it.
I think they still do it though. I know someone that wanted to cancel and had to pay for it anyways. Do you think Queb's government will ever sue them ?
Thank you for this video. I contacted Adobe and cancelled my sub and asked for the cancellation fees refunded. I cited this video and they waived the cancellation fees, saving me $40
Adobe's current software is looking more and more like that dodgy adware rubbish from the 2000s, even if you don't use it, it still hangs around in the background and eats up your computer's resources.
@@SL4RK Ain't that the truth. I needed Fusion 360 to open a model some years back, after I installed it on one of my workstations, it bogged down to a snails pace. I was wondering what was going on until I looked in the task manager and Fusion 360 was consuming 20+ GB of memory and 99% GPU doing fuck all in the background. I just barely managed to get Fusion 360 open to export said model to another format before the machine crashed from running out of memory. I uninstalled that garbage software after that, but owing to the fact you're required to make an account to use it, I got called later by some sales rep from Autodesk asking how my experience with the software was. I told them it was garbage and I had already uninstalled it, with no intention of ever using it again. They had the audacity to tell me they I needed to help them debug the poor performance on my system. No Autodesk, that is YOUR job. I switched back to my ancient copy of 3ds Max 7.0 in a Windows XP VM, and I'm currently forcing myself to learn Blender to get rid of the Autodesk cancer entirely.
I like Onshape. It is web based 3D design software and it is a SaaS. To be honest, I use their free version and it serves me well. What do you think of paying monthly for extra features and access to powerful hardware to run those?
I don't mind buying 12 months access to a service up front for a discount vs monthly but being automatically signed up for what's basically contracted payments with an exit fee is egregious.
@@ianjmcdonnell Yes with stuff like Photoshop and Lightroom I agree. The original comment did not specify the type of subscription. My subscriptions are for servers to remove headaches from when I was self-hosting.
In 2006, my country implemented a law called "Ley de propiedad intelectual" and 2 years after they implemented a "digital canon" meaning that they would tax EVERY piece of hardware, digital and analog media able to be used to duplicate data in ANY format....VCrs, CD-rom players, cassete tapes...you name it....everything. Even photocopiers and turntables. Totally disregarding what use you made of it, private copies of music, back up files or saving your vacation pictures in a usb drive....EVERYTHING was taxed. At that point I decided that if they were going to tax my hardware and consumables assuming that i was going to use it to copy music, pirate software or burn DVD copies of movies from the internet, I wasn't going to pay for their software, music or movies. I have already paid for that in your taxes. So from 2008 onwards, my motto is: "Software is free".
Ah yes, the scumbag SGAE. They charge hotels / restaurants to play music at weddings / celebrations and also take a chunk of any concert, including charities. Piracy is the way!
@@omeyegod It's Spain, the EU declared the "digital canon" illegal (no presumption of innocence) circa 2014-1026, but all the other crap they have done they got away with it.
@@maxt240 It was Spain my friend, you can google SGAE (Sociedad General de Autores y Editores, something like "Authors and Editors General Society) and the wikipedia link will come up with all the shady stuff they have done, like sending spies to weddings to charge for the songs they were played or charging a cafè owner (who had died 9 years prior) for the music and TV in his business. The scummiest of the scum...
Not only should a company be penalized financially, they should hold the corporate officers personally, criminally liable. You can't send a corporation to jail, but you can send the executives to jail. Never happens. Even with Wells Fargo.
Corporations could, however, be treated as the tool of the crimes of the corporate execs and thus subject to criminal asset forfeiture... in it's entirety.
Honestly adobe needs to be band or heavily sued, just something big enough to make them stop this crap. Miss the days when i bought something it was actually mine forever and worked
Adobe: *changes TOS to allow themselves to snoop your files, makes it hard to cancel, charges cancelation fees* Government: *mad that Adobe is going to steal confidential shit from offices that use their products, cancellation made difficult. Sues their asses*
Subscription cancelation needs to be as easy as an emergency stop button on an assembly line. Plain in sight, easy to press and immediate brings everything to a halt
I was a victim to this last year. I just needed the trial to merge some paperwork for college, so I got the trial, then boom, I missed the cancel period and I was slapped for over 100 dollars. It felt like a gut punch, that was a large sum of money for me, and I really makes me look twice whenever I see a subscription now
Virtually $0. A tech support/cust svc rep clicks a button that runs a little bit of code that updates a couple cells in some database tables. The marginal cost of cancelling your subscription/blocking access is at most $0.25.
I was charged with the early termination fee . I had adobe stock photos and was threatened with the ETF and that all the extra credits I had gathered over a 9 month period would be voided. A bunch of SCAMMERS
6:59 Some inside information on that.. I used to work for Bank of America years back. Every single customer service agent has a phone that's capable of warm-connecting to the agent that they're sending you to, where agent 1 can directly call agent 2 while the customer is still on hold, allowing agent 1 to explain the situation to agent 2. Then after explaining, agent 1 can bring customer into the call with agent 2 and disconnect, leaving the customer and agent 2 on the call together... except that would actually mean customers would have their problems solved, and that often is at the expense of the bank, so they encourage us to cold-connect them over with 0 context in order to meet call handle time goals.
" Every single customer service agent has a phone that's capable of warm-connecting to the agent that they're sending you to, where agent 1 can directly call agent 2 while the customer is still on hold, allowing agent 1 to explain the situation to agent 2. Then after explaining, agent 1 can bring customer into the call with agent 2 and disconnect, leaving the customer and agent 2 on the call together..." - this is exactly how my company works. And we are obliged to follow the process as you described it. Maybe it's the Europe thing. :/
This has been a thing for many many years. Adobe tried to charge me this fee back in 2018 or so. I just told paypal "No, do not allow this charge" and ignored it. Still is horrible.
Yeah I’d just cancel a credit card if they tried to say you have to pay a fee to cancel our service 😂 hell I’d close an entire account if that’s what it takes
Great coverage - well presented. Thank you for highlighting this despicable corporate behaviour. There are people with no moral backbone inside that company who are making these decisions to screw over their own customers.
My large architectural company had to ditch Adobe. We use to pay for batch licenses and we used them as we needed them. Now, they changed their policy to 1 license per seat. That means if you need to use Adobe once to do one thing, you are required to have a full year license. We switched to Affinity suit. It's affordable. Pay for it once and you're done. And it works
I actually fell victim to this aswell. I had the stock subscription, which i didnt need after some months, had to pay their "early termination fee", bye bye Adobe, after 24 years working with their tools.
The transferring issue is what I faced when I ordered a computer monitor from Amazon that never arrived and I had to call like 25 times because either they would say they can’t refund my monitor with the current police report I had. I even got so mad one day one of the support guys said if I kept yelling about the 599 dollars I never got refunded for a product never delivered he would put my number on a no answer list. It was fucking infuriating and I’m sure it’s similar to the adobe bull shit. It took getting the most American sounding support dude to actually look at both of my police reports I filed and then turn and say my first report was perfectly fine. But it took me nearly a month to finally get lucky enough to be transferred to Jarod.
They almost got me on this one. My student account flipped to an "annual paid monthly" and I only cancelled because of all the noise made by tech media. Thankfully got cancelled within 20 days, but there was zero indication I was converting to an annualized plan.
Every day I look on RUclips, on Facebook, pretty much anywhere and I see a Dystopian world taking shape more and more. The power of corporations to force customers to pay such fees - and I realize that Satellite and internet plans similarly hide cancellation options, don't post customer service phone lines, put the customer through numerous robotic agents, and then charge cancellation fees), but damn! This is becoming a living nightmare! Property As A Service is outrageous; completely goes against our values as citizens!
I'm from the UK, and to cancel my plan to Adobe (which I needed for college work) I just contacted my bank and severed the authorization for payment. Adobe didn't like this but I called them on this BS, I'm not ashamed that the version I use today is from TPB.
the amount of people online saying that they "cant afford to cancel their adobe subscription" is insane. cancellation fees should be illegal. having a subscription run for the remainder of the paid period seems fair enough, having a subscription run for a minimum number of paid periods is pushing it, and charging a cancellation fee - thats plain anti consumer bullshit with zero justification.
The subscription exists solely because investment firms/majority shareholders want accurate end of year earnings summaries before the actual end of the year. As is the case for every large corporation, they serve their majority shareholders first, their investors second, and their customers eventually and poorly.
For a second I thought you meant "tips" as in "Adobe adds a tip to your bill" and I wasn't even surprised. Obviously Adobe would be brazen enough to solicit tips on their sales page. After realizing that's not what you meant...I'm surprised companies _aren't_ doing it.
There is a way to get around this. I had this issue last week while unsubbing and the workaround is to sign up for a higher paying subscription. This way, they prorate your refund for the current month. Now, because you signed up for a new more expensive sub, it reduces your 14 day refund. Just wait to get your first refund, then refund within that period and you get everything back without a fee. Pretty messed up that you have to do it this way but I'm happy to get the word out to help people through this crap.
Ever since Adobe made all their products subscription based, both for professionals and private/hobby, I've had a resentment for the company. This is a long awaited law suit with their recent attempts to steal all their users content.
Yup, same. When they went from being pay once and done to subscription to use I deleted the program and have never looked back because I used it for fun. Hell I was using the free old version and they were trying to force me into a plan for the latest version for hundreds of dollars a year.
I asked to cancel and told them my employer is paying for my CC subscription now. They cancelled, didn't charge me the cancellation fee and refunded the last months fee as well
I was able to cancel my subscription to Adobe through a loophole. You can change your subscription plan to something else (Their web developer for example). Then you cancel your plan. Not only did i not have to pay a cancelation fee, i got a refund. It wasnt much of one but was one.
I said it a few videos ago, the government HAS to get involved at some point regarding these company practices because they are going too far and there has to be a point that even the government will get psised off and go after them.
Not to mention, many government employees use PDFs... which means they'd use Adobe Acrobat Reader. They'd be familiar with these shitty fees once they tried to switch to FoxIt
It's extremely likely the government is already involved, only not in the favor of their constituents, but themselves. Therein lies the problem, an organization that can vote themselves raises, where the general populace have come to accept it isn't the most moral candidate that wins, but the one that has the biggest war chest.
@@DreamyAileen Hmm, I seriously doubt any government organization that traffics in classified data would use any sort of cloud service. But that's not to say no organization in our government uses Adobe. What I was implying was uncle sugar is rife with corruption, to the point that we joke about it and just shrug, taking a "what can *I* do about it, I'm just one guy" attitude. And speaking from personal experience, what little *I* can do, voting for the only reasonably corruption free candidate, has yet to make a difference. But I'll keep trying. Setting that aside, Adobe almost certainly treats any big customer different than the average end user. And those deals are almost certainly negotiated on a case-by-case basis. If uncle sugar is using Adobe in any capacity, I doubt they're licensing is anything like what an individual, or business that grosses under a billion, is. And given it's the government, there's a reasonable chance, in my opinion, that some quid-pro-quo is involved. Just because people joke about it in fiction doesn't mean it doesn't happen. I mean, the current crap they're being called out on by the FTC has been going on for over a DECADE. With tens of thousands of complaints, yet it took this long before uncle sugar stood up and declared "no more!" Shrug.
Yeah bro! That you so much for covering this! Adobe screwed me over 200+ bucks for canceling my subscription about a week out before it was set to renew. In New Zealand dollars, that's A LOT of money! Thanks once again for covering this!
As an educator, I fell victim to the "introductory" rate. Then when I tried to cancel last year I got the old rug pull. After finally navigating the cancel subscription genjutsu, I was hit with the crazy cancelation fee. I still see the random charge attempts to my card at around 3 am. A lawsuit where us the customers get compensation should be the bare minimum as I'm sure a lot of students went through this as well.
WHY AM I N O T SURPRISED?!?!? You see EVERYWHERE with EVERYTHING that requires a subscription - "Easy, no hassle, simple sign up!"... But then, an ASS BACKWARDS CONVOLUTED unsub situation... It's like those repeated "Are you sure you want to unsubscribe" (clicks "Yes", followed by - "Are SURE you wanna cancel?" (Again, clicks 'YES'), followed by "Are you really really positive, definitely, genuinely, undeniably, confident & seriously certain you wanna cancel?".... 😡😡😡 🤣🤣🤣 😎🇬🇧
Don't pay the early termination fee, I got hit by Adobe with hidden termination fees of a few hundred as I had multiple plans, I went to their live chat and I complained about it enough that they waived the fees. Don't let them win.
Man this just bit me in the ass, I had Adobe lightroom before with the monthly subscription and I cancelled with no issues. Recently this year I got it back for 2 months because I was trying to edit my engagement photos. Now that I am not using it anymore I wanted to quit the Lightroom subscription I saw the early cancellation fee, and I just stuck with it because I didn't want to pay $60 which is worth about 5 months worth of subscription, that is so predatory. I did not see it at all when I signed up initially for the monthly plan thinking I can just cancel when I stop using it. I truly hope Adobe loses badly because this is such bullshit!
Even if Adobe loses, its fine will be 0.1%. So about $0.12 in your case. And given that they earn $60 for this kind of behavior... meh... it is better to hit customers with this behavior and earn $60 and pay $0.12 fine to the government. Cost for greater profits.
6:09 - I hate that my Boomer trait is remembering a time where, when you bought a program, you got the program for life! No subscription shit, no forced update or upgrade that would suddenly brick anything, and no mysterious changing of UI or "We've tried to make your experience better" online services that rarely, if ever, actually made anything better. Pepperridge Farms remembers.
Thanks to Louis, I bought a non-smart TV. You know I do with my non-smart TV? I FUCKING WATCH STUFF ON IT. No phoning home to the mothership, no throwing conniptions if the internet goes down. NO ADS. Go to Best Buy, look for their Insignia brand. The have dumb TVs. Oh? You want more features? Enjoy having your data scraped like a sex worker's uterus.
The Hisense brand at least has the decency to ask you when you first turn it on - it is OFF by default and asks you if you want to participate in their programs, also disclosing that it will be sharing your info (basically selling) your data. They do try to sell it as an 'Improved experience' (whatever that means), but all you have to do is simply leave it off and continue with your TV setup. The message re-appears after a firmware update but again it is not enabled by default and you only get an update once a year or even longer, so no big deal.
Any graphic arts professional who uses Abode after this latest "user ageeement' comes into force is a fool. The rights you have to sign away, as well as the rights of any clients you may have, seem to make it actually illegal to use the software on a client's material, since you grant Adobe the right use intellectual property you do not own.
If I'm going to get graphic art done I'll probably do my best to only use artists working with FOSS tools. Yes, it might be hard to find, but that's how one votes with their wallet.
How would I like that they fines the executives that are responsible for this shit personally and they barred them from working in publicly trades companies.
If you're going to offer an Annual Paid Monthly option you HAVE to make the early cancellation fee super obvious up front - otherwise it's just going to frustrate customers and then lead to the FTC suing you. Adobe did this to themselves and they deserve the consequences.
I adore your well spoken, yet absolutely unrelenting, unapologetic, and visceral wordage that you use on these companies, the language used in the day to day world has intentionally been shaped around corporations to deflect liability and disguise how disgusting their behavior is, when more often than not, if a singular individual person were to try any of these things in a 1 v 1 contract or transaction, they'd be lambasted.
I terminated by business with that company many years ago now shortly after they went with the subscription only model, and with that their prices kept steadily ricing and the quality of their software worse.
btw when you "turn off" that setting in LG - they STILL send the info!!!!! they just "inform the third parties that you have indicated you dont want it shared" LMAO
Sadly as with all of those lawsuits, the outcome will be a slap on the wrist which Adobe will just accept as the cost of doing business. And the POS CEO will come out unscathed.
I have no faith things will be different. Maybe after seeing a few of these predators fined out of existence I might think differently. Wouldn't a refund of 10x every penny they charged you be warranted? What if all x million subs get one?
Honestly misuse of their product should just have all their licenses to sell the product revoked and the government should provide it for free to everyone
Just had to cancel two licenses with them for a client via their support chat but they didn’t say anything about fees. I’m going to have to double check tomorrow
@AsilarWindsailor it's more likely a Monty Python reference. If I remember correctly, using it was complicated and preceeded by reading a scroll of text.
So is the FTC claiming adobes assets as a criminal company? Because if they're not then this means literally nothing for them
I'm going to guess that they will be fined 0.2% of their net profit, similar to what the FCC did to every major cellphone provider. ruclips.net/video/mdZt7ox1DDs/видео.html
Until proven otherwise, I have no reason to believe that the FTC is any less spineless or toothless than the FCC.
announce you are going to steal every work from your paying customers in hope they cancel fast upon this news and then rake in millions in breach of contracts for cancelling early. Scam all around.
@@rossmanngroup... Are we going to get access to their email records, like Twitter?
No.
But we should assume that any monetary compensation will eventually be filtered back to them through another alphabet agency who is more focused on surveillance.
No Elon to the Rescue, but we don't NEED another Example, do We?
there is a workaround: virtual payment cards
There should be a law that says you need to have less than x actions to cancel and that it can't take more than x minutes to do.
OMG. The FTC is suing Adobe. If they win, Adobe will have to pay 1% of what they made this year. That'll surely show them!!!
Fines aren't enough.
Corporate foul play should be "rewarded" with criminal asset forfeiture as if the corporate entity was a burglars prybar...
100% money 😊
99% money 🙂
Sadly true…..
Fines mean legal for a price.
If there's one Company that deserves it, it's Adobe.
Fr
agreed
God damn right
Don't forget about Oracle
Well them and google
The best decision I ever took was learning how to pirate Adobe Software and block it's ability to connect to the internet.
Can't post that no matter how much people think it.
Ahoy matey
ReadMEs are helpful (:
This still helps them because they know you'll eventually be forced to pay them. Just use something else.
how?
Based on this information you provided, I went to cancel my month-to-month Photography plan. They are trying to charge me $59.99 cancellation fee! On a month to month plan! Chatted with an agent and told them I would chargeback any cancellation charge if they did that. They cancelled without a fee. Thank you for bringing this to the public attention! I will no longer be doing business with Adobe.
Yea, i had the same plan until ... 15 minutes ago :D I love the software, but all of this is going way out of control. I have been paying them the 11,99 € every month for the last at least 7 years, and i never had any problem with the price, i was even prepared to pay more if they decided to up the price, but i am not ready to accept this. Now I will have to learn GIMP i guess, or use alternative methods :)
this whole Adobe fiasco has probably been the best free advertisement for DaVinci Resolve that Blackmagic could ever imagine
Also for Krita for artists and animators! And many more open source programs which is great!
DaVinci Resolve is superior in everything compared to Premiere
Funny thing is that Adobe did it to themselves.
VS Premiere and After Effects sure, but doesn't cover Photoshop
GIMP for static 2D folks
A lawyer here. FTC is also suing 2 of Adobe's executives (Adobe's President of Digital Media Business and Adobe's Senior Vice President of Digital Go To Market & Sales). Apparently, those are the actual persons who came up with all those Adobe practices.
Not shocked some greedy executives came up with it
I hope they get sued for all they have. It won't happen, but it would be nice.
May all the luck in the world befall those stalwart lawyers.
What's the basis for them being able to breach the corporate veil in this case? I know that it's something that can be done, of course, but usually only in VERY severe cases- ie, where no distinguishable difference between the company and the executive actually exists, it's being used as an illegal asset shelter from some sort of legal judgement, etc etc.
@@technoturnovers7072 just by pinpointing where it all began I have an inkling that this case was built up for about 15 years they (FTC) is just suing now
"If the only penalty for a crime is a fine, then that law only exists to the poor." -Plato
Very much so,
but,
Attribution extremely questionable. Fines as a punishment, not restitution, only really existed after ~C14th as much as a formalization of bribery to the court for lenience from what would otherwise be corporal or capital punishment.
@@stuartlaird7341 Written records (found) of the use of fines as punishment/restitution In England go as far back as the medieval period (1200's). Types of "crimes" to attract fines would be gambling, failing to raise the hue and cry, petty theft and moral crimes such as failure to attend church! Fines may well have been common practice in ancient Britain too but we'll never know.
So... in other words: WE (ADOBE) and others, will fu*k the consumer over... and IF AND MAYBE AND WHEN they are caught... the RAPIST company still laughs all the way to the bank and retirement...
Those responsible act under a legal fiction known as a corporation, and you cant jail a company logo, when really the individuals themselves, who made these policies should be in Jail for fraud and extortion ! its a big club and we're not in it !
Depends on the amount of the fine. A percentage of yearly revenue would be a good basis for a fine against a corporation--say 20% minimum.
Don't consider it a lawsuit, consider it a surprise update to the terms of your relationship.
😂
"I have Altered the Deal. Pray I do not Alter it further"
---Darth Vader
Haaa haaaa
You're just showing up on every video I watch now.
It increases that feeling of pride and achievement.
It should be possible to find and depose the software engineer who made it so re-entering your password is needed to cancel. But many corporations today have Boeing’s problem of “We have no records of anybody ever having done anything!”
Tay Zonday?? Hell yeah!! You rock man
I mean. The software engineer probably had no say in the matter and probably did not want to do it. It is always the upper management who decides these things.
@@ninthjake Not only that. Loads of things here in the EU require re-entering passwords or codes for security reasons. You would not want your brother or roommate "pranking" you and unsubscribing from all the stuff you actually need for work without there being a layer of security in the way. And yes, not saving passwords or staying logged in WOULD solve such problems, but consumers (including me) are lazy.
Excellent to see you here hope you're doing very well these days
that's not the software engineer's fault though, that's on the company heads that told him to do it.
This reminds me that my wife signed up to one of Adobe's products and never used it. I saw the charge on our credit card and when we tried to cancel it, we were told we'd have to pay the remainder of the year's subscription (or something like that- this was quite a while ago). I reported the credit card as l lost, and got a new card / number so they couldn't keep charging us. Screw paying them for nothing. I can understand paying for something if a company has incurred costs to provide the item or service to a customer and they cancel the transaction, but I couldn't believe they wanted us to keep paying for the software after we were done with it.
You could have hurt them worse with a charge back and probably gotten the money you already paid back too. Just claim their payment structure was misleading and you attempted to cancel but were not allowed to. They usually side with the customer on recurring payments.
I had to cancel a gym membership once and they wanted me to send a certified letter to do it. Lol no, a few clicks in my banking app and that was it.
That sounds like every company. Don't sign up to stuff if you aren't going to use it. How hard can that be?
I love how plenty of banks have the option to create virtual or temporary credit cards.
I create one every time I don't trust a company I have to buy from.
This last month, Adobe went from a company I didn't give a shit about, to a company I actively would like to see going banckrupt.
You're new here, I like you already
form me it was like, 10 years ago
A few years ago I tried to install the Adobe suite I purchased many years past. At the end of installation the program goes online to activate the license key but Adobe has eliminated the process and informed me that the product is no longer allowed to be installed. That should be illegal. Adobe went the way of Apple as products I will never use again.
RUclips played me an Adobe ad before this video. Now that's what I call personalized advertisement.
That's funny to know they are paying 🤣
are you regarded?
This guy watches youtube with ads :))
Use an ad-blocker, and just view the sponsor segment made by the people who made the video to support them if you like to see more content.
Whenever my ad-blockers doesn't work for a few days - I download the videos I care about and watch them with only the baked in ads/sponsor segment.
Lmfao you watch ads? 😂
“The large print giveth and the small print taketh away.”
― Tom Waits
The greatest singer/song writer to ever walk the face of the earth!
The piano has been drinking, not me.
He would know this well. The music pimps are some of the worst at taking advantage of young, naive, desperate people.
@@MrBluman999 "i've always maintains that having a bottle in front of me is better than a frontal lobotomy"
Uninstalled Adobe suite.
Never going back.
luckily i still got CS6, so they cannot do much about that. :)
I'm sailing the seas. I tried using Darktable for my photo editing but it was a pain. Lightroom is so much more user friendly.
can't really replace after effects unfortunately, and they know it
@@casinowilhelm1517 Black Magic Resolve i think is good.
As a fine, how about: 25% of profit + 50% cut to CEO pay + no layoffs or charges to non-management worker contracts?
Retroactively
Amended
Purchase
Experience
I'm going to steal that
@@lucasokeefe7935 Louis should steal that.
Gratuitous
Retroactively
Amended
Purchase
Experience
real
Cannot
Recommend
A
Purchase
The FTC needs to get to the bottom of everything regarding adobe, the User Agreement, the Pricing, the Fees, **everything** that Adobe did to fuck us over.
Rent seeking needs to be illegal. They must offer us a one time fee for a version that works forever.
Adobe is just a drop in the bucket with all the other tech companies pulling shit like this.
@@jeffreycole2816
100% agree AND it should be reasonably priced! The fact that they are trying to fleece customers for hundreds of dollars is what makes people NOT buy the standalones!
Edit: And for the record, I would be okay paying $100-150 for software as I know their software is good. Ain't no way I'm paying more than double that which is what they usually charge!
@@RD-io6sm need to start setting a precedent somewhere
@@RD-io6sm where do you suggest we start
I worked for a defense subcontractor that used Adobe for document processing. We didn't handle any secret or classified material, but we still had to abide by strict DOD measures. Why do I bring this up?
Pretty sure part of it is Adobe's little "stunt" pissed off some government agencies and other companies that maintain a very high level of information security. Even though no one party would be particularly interested in knowing how many toilets or electrical sockets were ordered for a new building, government agencies and contractors don't like having any information shared without permission if they can help it.
Pretty sure the company I worked for has already changed platforms given recent events, but I can still see some factions wanting to put the squeeze on Adobe for inconveniencing them.
They need to do that shit with Microsoft as well.
But knowing how many toilets in a Defence Establishment "can/may" let someone surmise how many personnel are based there. I believe most stuff like this was also Restricted or Confidential information in the UK MoD.
@tonywise198 Very true at the fine level. I just used toilets and electrical sockets to point out they usually aren't at the top of people's lists. But for ancillary intelligence to surmise what might be going on, for sure.
this seems way more likely what happened than any consumer protection action bringing this to the FTCs attention. Adobe isnt the only or worst offender of this kind of behavior.
@@tonywise198maybe? But how tf do you have a standard for actual toilet use per capita in a building? There are building codes but those are just arbitrary and certainly differ based on even minor jurisdiction and geography.
And this is why I have ALWAYS pirated my copies of Photoshop. The "newest updates" and added extras aren't needed for most artists. I've been using the same pirated copy of CS6 for YEARS with no issues. F that $50/month.
From the UK here, I was never aware that there would be a cancellation fee, and to my surprise when I've gone onto my account, there it was, £86 to cancel my /student/ subscription. I was going to cancel it anyway soon, but this video made me jump on it asap. After about an hour on the line to Adobe support, they finally agreed to cancel my subscription without charging me for leaving. Thanks to this video too, I was armed with all the right words to say to get what I wanted. Thank you Louis!!! You've quite literally saved me from going into debt with my bank! (broke student problems) ❤❤❤❤
Here is an awesome tip for the future, use a credit card for such types of subscriptions, when such companies try to refuse to cancel the subscription or charge a hidden fee, threat them with a "credit card chargeback" they will completely change their attitude, credit cards chargebacks are extremely detrimental to companies, and the process for them is extremely costly besides refunding you, and there is also the score that the credit cards companies keep about such subscriptions companies, if they get low enough, they may even refuse to do business with them.
@@brjoaoedu yes...the reason virtual card numbers was brought in is cos credit card companies had a real nightmare of people cancelling cards than deal witb vampiric subscriptions....so the CC companies are very aware. And I suspect not happy about the situation.
One of the few times I got a company to sort their crap out was implementing a chargeback via VIsa on something they refused to sort out. They did so quickly after that.
I think its bc it doesn't matter if you pay lumpsum or month by month when you subscribe you choose to pay monthly for a year. It essentially has only two plan both of which are annual. In case you are paying monthly and choose to cancel you have to pay off rest of the months (of the 12 months) that are left since you subscribed for them but chose to pay in monthly fashion. Its like loaning. 😂😂😂
@@theblackKatKuro the problem is with that kind of rolling contract is they are on legally shaky ground. Cos if you are paying for service you aren't getting, that's not really enforceable in a court? Unless Adobe could prove some 'damages' by not charging that.
A fee...yes. If it's reasonable, to cover admin. But 50%?!
The same can be said for 'mid-contract price rises' - I don't understand why people accept those, it's a legally contracted period? You can't change the terms, mid contract?
Adobe would have been in better shape if they'd just had an annual plan, and a no-fee monthly plan. Annual plans paid monthly suggest a PAY-G type situation where you can just cancel, that's how say, monthly rolling phone contracts work. But they got greedy.
I love the "never buy an LG tv" bulletin at the bottom
It's true though. LG uses WebOS spyware.
I like that- any company pulling this sneaky and scammy garbage, Louis posts a truthful message about said company at the bottom of his video.
After the previous video, I disabled all the options and agreements on my LG TV.
I never connected my TV to the internet.
I want to know more about this.
Adobe: We'll become so important that we'll practically become a utility and required in many aspects of life, from proprietary file formats to signing digital PDFs for tax returns, we'll make billions!
FTC: A utility.. like a public utility which we help protect customers from pricing abuse?
Adobe: Wait, no not like tha-
FTC: Too late! You now have an entire government agency over regulating you, byebye profits
Me: *Wakes up from my dream.*
Internet Service Providers: *surprised Pikachu face*
Perpetual Subscriptions are Evil!
something something own nothing something something happy
And perpetual licenses are good. Pay once, own the software!
Subscriptions make sense in stuff like Netflix, Spotify, online storage. Not software packages
@@discordantduck1808 eat ze bugs as well please
I don’t mind subscription as much as I do as the enshittification. If the company would ask the community what they want then listen I would happily pay.
This is why I use virtual cards for companies online. I keep absolutely nothing on said card, and I don't allow it to auto reload. I'd rather manually do it monthly for subscriptions. Want to charge me a cancellation fee? Good luck charging that to a card with nothing on it! I've been getting notifications from my virtual card that Adobe has been trying to charge me for a month now, and it keeps failing 😂
Virtual cards are the way to go. Companies love consumers who forget about reoccurring monthly/yearly fees and subscriptions.
Which virtual cards do you suggest
can they send the debt to collections though?
This is why I use separate virtual debit cards for all my subscriptions, if I want to cancel, I just disable the debit card, I’m not going through any bullshit to cancel a subscription.
That sounds like a good idea. Have you ever had any of these companies report you to credit agencies for failure to pay for services?
No problem now you have debt with added fees :D
I had a service that would generate a one time CC number, with fake ID, and address for online purchases. It was a wonderful service. Sadly they went out of business.
@@xerxes8632 No real mystery why they went under, all three of those probably pulled in every scammer, thief and fence worldwide.
One time CC isn't a problem, but fake ID and address being provided is a crime in most places.
@@victorgordon3845nope 😊
I’m sure Adobe felt it was worth the risk of being sued. For every dollar the ftc sued them for, they have already made 1000. This solves nothing
Laws and fines need to be updated. Minimum is some fixed value, max is some percentage of gross profits.
Make it hurt!
What's best is that in a few years some dick head politician is going to make it impossible for the FTC to sue companies that do shit like this anyway.
@@MazeFramefines need to be based on % of revenue or 110% of revenue from illegal practices (whichever is greater).
@@MazeFrame that would require for the government to NOT be in their paychecks
This is called a _dark pattern._ Lawmakers and enforcement are going after companies using dark pattern tactics with subscription services. A dark pattern is when companies make it easy to sign up for services (sometimes you don’t even know about it). Then, make it extremely difficult, if not impossible to stop the services later. A company the size of Adobe should know better.
It's a bit better in the EU where companies are forced to make cancelling as easy as subscribing.
Funny enough, in my early pri-school years, we've been taught a poem about fisherman and a boy. Fisherman always put a big net over the edge of beach, so he could catch more fish this way when water gonna rise. But the boy sees this net as a toy, something cool to fiddle around. So he tried to be brave, seeing it as a tunnel and when fisherman was gone, he run through it. But after enetring it, he tripped and started to be more restrained because of net. After being totally enslaved, the old fisherman came back saying: "Gotcha now fishy!".
And everytime I read about these situations with subscription services, it reminds me about that poem. Interesting that this way of 'enslaving' the people is named dark pattern. But the motives are both the same. Some things just never change, with exception of name.
I'm so paranoid about these things I click very little keep online transactions to an absolute minimum. I'm fine.
@@modarkthemauler tell that to Kaspersky^^
@@modarkthemaulerThe US needs some of the EU's tech laws
Does this mean we're all karmically absolved for pirating Photoshop in the late 90s? Asking for a friend.
I think this is the "I smoked pot before it was legal and got arrested" kind of situation :P
Hopefully. A friend I won't name (def not me) feels less bad about getting DVD rips since Blu-Ray drives don't want to play Blu-Ray movies on PC.
It is right and just to pirate adobe software its actually a karmic plus to do so
@@arthurfrayn7619 Preach - another friend I know pays for several streaming services yet still chooses alternative viewing methods, because they feel what they watch is their business.
Infodump answer tiiiiiiime… 😉 Ask a serious question and get a serious, thought out answer.
If you could have afforded it when you pirated it? No, not really. It’s still theft, and it still diminished many a hard working employee’s paycheck. That said? It’s not necessarily the end of the world, in my opinion. Piracy sometimes does a company more good than harm, and we can argue that the vast piracy of Photoshop actually popularized it to the point of it having achieved market dominance and ubiquity. It’s truly difficult to say that as we review the history of painting software from the 90s to present that Adobe Photoshop becoming the de facto standard almost to the point of Adobe having a monopoly power in terms of what painting software employers expected their employees to be competent in and use for document exchange that the theft was anything other than small. Not to mention that employees’ share of revenue pales in comparison to shareholder and executives’ share of revenue. Usually the effect of piracy actually assisting in popularizing a product and raising revenue only helps towards the lower end and the smaller entrants to market. This is one big exception to that rule. Piracy done by those who can afford not to pirate (software, music, games, etc.) is still theft, and should be considered such, but whether or not that theft causes _net harm_ actually ends up being a complex calculation that’s not been well studied because of the attempt to push it into the margins as much as possible. (Caveat: We’re not discussing the plagiarist version of piracy in which you copy someone else’s work and peddle it as your own ware. That has a different set of calculations, equally complex, but assessing that net harm has been done is often a lot easier.)
Meanwhile? If you could NOT have afforded it when you pirated it? No, but because there was no further karmic absolution needed. This was long, _long_ before Adobe finally made the very smart decision to _reduce_ the price as a means to abate piracy - the theory being that if it was affordable they could make up for in customer volume of people who wanted to switch to paying for it honestly. And that theory was CORRECT. It was only hostility towards their user market that kept them pricing it high and trying to insist on “making up for” pirated copies by raising the price.
[Context: I earn a living as a software engineer, and I also work at creating and selling art and music. I was also a kid in the 80s and the recipient of many, many pirated games, could afford almost none of them, and I’m pretty confident I’ve repaid the video game industry the pirated cost of those games hundreds of times over in honest purchases as an adult. So, there’s a bit of confirmation bias in my reasoning and evaluation here as it lets me paint myself in a good light - but I think it honest and I’ve sought out and reviewed a variety of other opinions to test it.]
Makes me so happy to see something is finally being done about this. I remember years ago when I wanted to cancel my adobe subscription and was then forced to pay 50% of the yearly fee for ending it early. I couldn't believe how this was legal.
Amazon is still doing this same thing on trying to prevent you from canceling. I went through 5 reps, and then had to file with the BBB to finally get cancelled, and this was only 4 months ago....
Remember the BBB is just yelp before computers were widespread
Thanks for the tip
move your money out of the account that you pay with - they can't take what isnt there
Today I woke up from a nightmare where Louis stopped uploading. But then I looked around our current companies landscape and I immediately felt more relaxed
Fines should be something like 10 or 20% of net profit, a 0.02% fine is like please go on on your scam
Yes 20% or higher so they feel the pain where it hurts them, their pocket. I doubt they will continue after they loose %20 to %25. As a matter fact other will learn aswell. They will reason if I keep abuseing my customers rights I'll get sued for 20%. They will have to behave!
Should be higher honestly. Net profit is after paying staff and other upkeep iirc. 100% or bust. They should have a big fat 0 to show to investors for actively and knowingly scamming their customers.
Pissing off customers and paying fines is now considered a legit "cost of doing business"
Fines should be based on the revinue the illegal act generated with a multiplier based on a giant ass table of offenses that all make it go up. So the more offenseive the act the more they pay. And that should apply to ALL decision makers that were involved or had the power to influence it.
The punishment should be automatic refunds of all purchases. Why can people not think of a proper punishment? Grow a spine lmao
The fun part is that, in some localities like Quebec, in Canada, cancelation fees are not legal, mainly due to telcos abusing them in the past.
I think they still do it though. I know someone that wanted to cancel and had to pay for it anyways. Do you think Queb's government will ever sue them ?
This is literally that 15 dollar exit fee joke from that one episode of Gravity Falls
Thank you for this video. I contacted Adobe and cancelled my sub and asked for the cancellation fees refunded. I cited this video and they waived the cancellation fees, saving me $40
Adobe deserves this. Support FOSS, Don't pay Adobe for spyware.
Adobe's current software is looking more and more like that dodgy adware rubbish from the 2000s,
even if you don't use it, it still hangs around in the background and eats up your computer's resources.
Don't pay Adobe at all.. Just use cracked/free versions. 🤷
@@R3TR0R4V3 Exactly, who pays for this stuff? Suckers I guess.
@@SL4RK Ain't that the truth. I needed Fusion 360 to open a model some years back, after I installed it on one of my workstations, it bogged down to a snails pace. I was wondering what was going on until I looked in the task manager and Fusion 360 was consuming 20+ GB of memory and 99% GPU doing fuck all in the background. I just barely managed to get Fusion 360 open to export said model to another format before the machine crashed from running out of memory.
I uninstalled that garbage software after that, but owing to the fact you're required to make an account to use it, I got called later by some sales rep from Autodesk asking how my experience with the software was. I told them it was garbage and I had already uninstalled it, with no intention of ever using it again. They had the audacity to tell me they I needed to help them debug the poor performance on my system. No Autodesk, that is YOUR job.
I switched back to my ancient copy of 3ds Max 7.0 in a Windows XP VM, and I'm currently forcing myself to learn Blender to get rid of the Autodesk cancer entirely.
SaaS is a blight on the computer industry and it can't go away fast enough.
I'm still running a copy of Photoshop Elements that came with my scanner 14 years ago. It runs fine on Windows 10.
I like Onshape. It is web based 3D design software and it is a SaaS. To be honest, I use their free version and it serves me well. What do you think of paying monthly for extra features and access to powerful hardware to run those?
Wall street will fist have to acknowledge that unlimited QoQ growth just isn't reality.
On tip of a fine they should be responsible for reversing every charge of a cancellation fee they ever made.
That should include all the extra money they made from people refraining from cancelling because it would cost them money.
Remember it's always morally correct to pirate Adobe products.
The whole annual subscription payment model should be illegal.
I don't mind buying 12 months access to a service up front for a discount vs monthly but being automatically signed up for what's basically contracted payments with an exit fee is egregious.
@@NiSE_Rafter It's not really a service though - it's software. The whole subscription model thing is so they can get away with this bullshit
@@ianjmcdonnell Yes with stuff like Photoshop and Lightroom I agree. The original comment did not specify the type of subscription. My subscriptions are for servers to remove headaches from when I was self-hosting.
In 2006, my country implemented a law called "Ley de propiedad intelectual" and 2 years after they implemented a "digital canon" meaning that they would tax EVERY piece of hardware, digital and analog media able to be used to duplicate data in ANY format....VCrs, CD-rom players, cassete tapes...you name it....everything. Even photocopiers and turntables.
Totally disregarding what use you made of it, private copies of music, back up files or saving your vacation pictures in a usb drive....EVERYTHING was taxed.
At that point I decided that if they were going to tax my hardware and consumables assuming that i was going to use it to copy music, pirate software or burn DVD copies of movies from the internet, I wasn't going to pay for their software, music or movies. I have already paid for that in your taxes.
So from 2008 onwards, my motto is: "Software is free".
Ah yes, the scumbag SGAE. They charge hotels / restaurants to play music at weddings / celebrations and also take a chunk of any concert, including charities. Piracy is the way!
out of curiosity what country is that?
I was not surprised that it was Chile.
@@omeyegod It's Spain, the EU declared the "digital canon" illegal (no presumption of innocence) circa 2014-1026, but all the other crap they have done they got away with it.
@@maxt240 It was Spain my friend, you can google SGAE (Sociedad General de Autores y Editores, something like "Authors and Editors General Society) and the wikipedia link will come up with all the shady stuff they have done, like sending spies to weddings to charge for the songs they were played or charging a cafè owner (who had died 9 years prior) for the music and TV in his business. The scummiest of the scum...
AOL
Not only should a company be penalized financially, they should hold the corporate officers personally, criminally liable. You can't send a corporation to jail, but you can send the executives to jail. Never happens. Even with Wells Fargo.
Corporations could, however, be treated as the tool of the crimes of the corporate execs and thus subject to criminal asset forfeiture... in it's entirety.
Honestly adobe needs to be band or heavily sued, just something big enough to make them stop this crap. Miss the days when i bought something it was actually mine forever and worked
Louis recognizing his final boss status and going full banana cakes with that LG banner is so good. I'm a big fan.
Adobe: *changes TOS to allow themselves to snoop your files, makes it hard to cancel, charges cancelation fees*
Government: *mad that Adobe is going to steal confidential shit from offices that use their products, cancellation made difficult. Sues their asses*
The cancellation fee has existed for well over 5 years by now. It is nothing new, but people somehow only now realize it.
@@vexflorez6220 That would likely be due to the sudden increase in desire to cancel.
@@vexflorez6220Govt action will ALWAYS be behind on tech matters
Apparently, they had to fuck the government, until any action occured against them!
@@Squeezyness and a spike in reporting to the FTC
Subscription cancelation needs to be as easy as an emergency stop button on an assembly line. Plain in sight, easy to press and immediate brings everything to a halt
AGREED
But then how would sales executives get bonuses???
I was a victim to this last year. I just needed the trial to merge some paperwork for college, so I got the trial, then boom, I missed the cancel period and I was slapped for over 100 dollars. It felt like a gut punch, that was a large sum of money for me, and I really makes me look twice whenever I see a subscription now
So... Why is there a cancellation fee?
How much does it cost Adobe to stop providing a user with an electronic license?
Virtually $0. A tech support/cust svc rep clicks a button that runs a little bit of code that updates a couple cells in some database tables. The marginal cost of cancelling your subscription/blocking access is at most $0.25.
I was charged with the early termination fee . I had adobe stock photos and was threatened with the ETF and that all the extra credits I had gathered over a 9 month period would be voided. A bunch of SCAMMERS
6:59 Some inside information on that.. I used to work for Bank of America years back. Every single customer service agent has a phone that's capable of warm-connecting to the agent that they're sending you to, where agent 1 can directly call agent 2 while the customer is still on hold, allowing agent 1 to explain the situation to agent 2. Then after explaining, agent 1 can bring customer into the call with agent 2 and disconnect, leaving the customer and agent 2 on the call together... except that would actually mean customers would have their problems solved, and that often is at the expense of the bank, so they encourage us to cold-connect them over with 0 context in order to meet call handle time goals.
" Every single customer service agent has a phone that's capable of warm-connecting to the agent that they're sending you to, where agent 1 can directly call agent 2 while the customer is still on hold, allowing agent 1 to explain the situation to agent 2. Then after explaining, agent 1 can bring customer into the call with agent 2 and disconnect, leaving the customer and agent 2 on the call together..." - this is exactly how my company works. And we are obliged to follow the process as you described it. Maybe it's the Europe thing. :/
Adobe: Well, Well, Well, If It Isn't The Consequences Of My Own Actions.
This has been a thing for many many years. Adobe tried to charge me this fee back in 2018 or so. I just told paypal "No, do not allow this charge" and ignored it.
Still is horrible.
Yeah I’d just cancel a credit card if they tried to say you have to pay a fee to cancel our service 😂 hell I’d close an entire account if that’s what it takes
Great coverage - well presented. Thank you for highlighting this despicable corporate behaviour. There are people with no moral backbone inside that company who are making these decisions to screw over their own customers.
My large architectural company had to ditch Adobe. We use to pay for batch licenses and we used them as we needed them. Now, they changed their policy to 1 license per seat. That means if you need to use Adobe once to do one thing, you are required to have a full year license. We switched to Affinity suit. It's affordable. Pay for it once and you're done. And it works
I actually fell victim to this aswell. I had the stock subscription, which i didnt need after some months, had to pay their "early termination fee", bye bye Adobe, after 24 years working with their tools.
The transferring issue is what I faced when I ordered a computer monitor from Amazon that never arrived and I had to call like 25 times because either they would say they can’t refund my monitor with the current police report I had. I even got so mad one day one of the support guys said if I kept yelling about the 599 dollars I never got refunded for a product never delivered he would put my number on a no answer list. It was fucking infuriating and I’m sure it’s similar to the adobe bull shit. It took getting the most American sounding support dude to actually look at both of my police reports I filed and then turn and say my first report was perfectly fine. But it took me nearly a month to finally get lucky enough to be transferred to Jarod.
Google what a charge back is
I am curious as to how you convinced the police to file a report for something that, by definition, did not happen.
I'm guessing security cameras?
They almost got me on this one. My student account flipped to an "annual paid monthly" and I only cancelled because of all the noise made by tech media. Thankfully got cancelled within 20 days, but there was zero indication I was converting to an annualized plan.
“Annual paid monthly” like what ? So is it annual or monthly, they just wanna fck you I hate them lol.
“Annual paid monthly” lmfao love how transparent they are
Every day I look on RUclips, on Facebook, pretty much anywhere and I see a Dystopian world taking shape more and more. The power of corporations to force customers to pay such fees - and I realize that Satellite and internet plans similarly hide cancellation options, don't post customer service phone lines, put the customer through numerous robotic agents, and then charge cancellation fees), but damn! This is becoming a living nightmare! Property As A Service is outrageous; completely goes against our values as citizens!
BTW...I just checked and RUclips had kicked my subscription to your channel. I had to resubscribe. This is getting RIDICULOUS!
I'm from the UK, and to cancel my plan to Adobe (which I needed for college work) I just contacted my bank and severed the authorization for payment. Adobe didn't like this but I called them on this BS, I'm not ashamed that the version I use today is from TPB.
the amount of people online saying that they "cant afford to cancel their adobe subscription" is insane. cancellation fees should be illegal. having a subscription run for the remainder of the paid period seems fair enough, having a subscription run for a minimum number of paid periods is pushing it, and charging a cancellation fee - thats plain anti consumer bullshit with zero justification.
The subscription exists solely because investment firms/majority shareholders want accurate end of year earnings summaries before the actual end of the year. As is the case for every large corporation, they serve their majority shareholders first, their investors second, and their customers eventually and poorly.
This happened to me recently I use my CashApp card for adobe because you can literally block them on CashApp
I like the addition of tips at the bottom of the screen.
Companies are revving up on screwing us six ways to sunday.
We need to rev back!
I also just noticed them and appreciate it as well.
For a second I thought you meant "tips" as in "Adobe adds a tip to your bill" and I wasn't even surprised. Obviously Adobe would be brazen enough to solicit tips on their sales page. After realizing that's not what you meant...I'm surprised companies _aren't_ doing it.
There is a way to get around this. I had this issue last week while unsubbing and the workaround is to sign up for a higher paying subscription. This way, they prorate your refund for the current month. Now, because you signed up for a new more expensive sub, it reduces your 14 day refund. Just wait to get your first refund, then refund within that period and you get everything back without a fee.
Pretty messed up that you have to do it this way but I'm happy to get the word out to help people through this crap.
bruh
Ever since Adobe made all their products subscription based, both for professionals and private/hobby, I've had a resentment for the company.
This is a long awaited law suit with their recent attempts to steal all their users content.
Yup, same. When they went from being pay once and done to subscription to use I deleted the program and have never looked back because I used it for fun. Hell I was using the free old version and they were trying to force me into a plan for the latest version for hundreds of dollars a year.
This is why Company's like Affinity get my money. You pay for the software, and bam, you own it. 😂😂😂
You can actually outsmart that by switching to a new plan then canceling it right away and ask for a refund. No fees within the first 2 weeks
That's a nice hack if it works.
I asked to cancel and told them my employer is paying for my CC subscription now. They cancelled, didn't charge me the cancellation fee and refunded the last months fee as well
Genius! 🤣
I was able to cancel my subscription to Adobe through a loophole.
You can change your subscription plan to something else (Their web developer for example).
Then you cancel your plan.
Not only did i not have to pay a cancelation fee, i got a refund. It wasnt much of one but was one.
I said it a few videos ago, the government HAS to get involved at some point regarding these company practices because they are going too far and there has to be a point that even the government will get psised off and go after them.
Not to mention, many government employees use PDFs... which means they'd use Adobe Acrobat Reader. They'd be familiar with these shitty fees once they tried to switch to FoxIt
@@adamk.7177 I've used Foxit for my e-books
It's extremely likely the government is already involved, only not in the favor of their constituents, but themselves. Therein lies the problem, an organization that can vote themselves raises, where the general populace have come to accept it isn't the most moral candidate that wins, but the one that has the biggest war chest.
@@Justice-Seeker I highly doubt that, because Adobe having their eyes in classified documents is just a massive security breach waiting to happen
@@DreamyAileen Hmm, I seriously doubt any government organization that traffics in classified data would use any sort of cloud service. But that's not to say no organization in our government uses Adobe. What I was implying was uncle sugar is rife with corruption, to the point that we joke about it and just shrug, taking a "what can *I* do about it, I'm just one guy" attitude. And speaking from personal experience, what little *I* can do, voting for the only reasonably corruption free candidate, has yet to make a difference. But I'll keep trying. Setting that aside, Adobe almost certainly treats any big customer different than the average end user. And those deals are almost certainly negotiated on a case-by-case basis. If uncle sugar is using Adobe in any capacity, I doubt they're licensing is anything like what an individual, or business that grosses under a billion, is. And given it's the government, there's a reasonable chance, in my opinion, that some quid-pro-quo is involved. Just because people joke about it in fiction doesn't mean it doesn't happen. I mean, the current crap they're being called out on by the FTC has been going on for over a DECADE. With tens of thousands of complaints, yet it took this long before uncle sugar stood up and declared "no more!" Shrug.
can the world just... not suck? how? remove the tumor... humanity... bring back the non-oxygen breathing lifeforms!
Yeah bro! That you so much for covering this! Adobe screwed me over 200+ bucks for canceling my subscription about a week out before it was set to renew. In New Zealand dollars, that's A LOT of money! Thanks once again for covering this!
I have seen the LG Antisponsor part at the end already 4 times and I like to watch it infinitely more than any ad RUclips wants to force onto us.
Saw this headline on TV at the gym today, I was so happy to see it. Thank you for exposing this ugly behavior, it has gone way too far.
As an educator, I fell victim to the "introductory" rate. Then when I tried to cancel last year I got the old rug pull. After finally navigating the cancel subscription genjutsu, I was hit with the crazy cancelation fee. I still see the random charge attempts to my card at around 3 am. A lawsuit where us the customers get compensation should be the bare minimum as I'm sure a lot of students went through this as well.
WHY AM I N O T SURPRISED?!?!? You see EVERYWHERE with EVERYTHING that requires a subscription - "Easy, no hassle, simple sign up!"... But then, an ASS BACKWARDS CONVOLUTED unsub situation... It's like those repeated "Are you sure you want to unsubscribe" (clicks "Yes", followed by - "Are SURE you wanna cancel?" (Again, clicks 'YES'), followed by "Are you really really positive, definitely, genuinely, undeniably, confident & seriously certain you wanna cancel?".... 😡😡😡 🤣🤣🤣
😎🇬🇧
Everything is subscription and sign up now 😓
Don't pay the early termination fee, I got hit by Adobe with hidden termination fees of a few hundred as I had multiple plans, I went to their live chat and I complained about it enough that they waived the fees. Don't let them win.
Man this just bit me in the ass, I had Adobe lightroom before with the monthly subscription and I cancelled with no issues. Recently this year I got it back for 2 months because I was trying to edit my engagement photos. Now that I am not using it anymore I wanted to quit the Lightroom subscription I saw the early cancellation fee, and I just stuck with it because I didn't want to pay $60 which is worth about 5 months worth of subscription, that is so predatory. I did not see it at all when I signed up initially for the monthly plan thinking I can just cancel when I stop using it. I truly hope Adobe loses badly because this is such bullshit!
Even if Adobe loses, its fine will be 0.1%. So about $0.12 in your case. And given that they earn $60 for this kind of behavior... meh... it is better to hit customers with this behavior and earn $60 and pay $0.12 fine to the government. Cost for greater profits.
The new indicator for whether or not a company has "succeeded" is if it treats its customers like dogshit yet.
Another LOUIS video?!? Finally more videos to binge!!
Binge? I like his videos but couldn't listen to him all day. No thank you.
Just don't binge watch then on an LG TV
@GHOSTSTARSCREAMcouldn't give a flying fuck what you care about. I just gave my opinion. Don't try making something of it.
6:09 - I hate that my Boomer trait is remembering a time where, when you bought a program, you got the program for life! No subscription shit, no forced update or upgrade that would suddenly brick anything, and no mysterious changing of UI or "We've tried to make your experience better" online services that rarely, if ever, actually made anything better.
Pepperridge Farms remembers.
The fact that you buy a TV and there is even the IDEA of the corporation to sell your private data! Let alone that button. Wtf..
Thanks to Louis, I figured out my LG G3 that I bought recently sells my info my default. lol. Glad I turned that off.
Thanks to Louis, I bought a non-smart TV. You know I do with my non-smart TV? I FUCKING WATCH STUFF ON IT. No phoning home to the mothership, no throwing conniptions if the internet goes down. NO ADS. Go to Best Buy, look for their Insignia brand. The have dumb TVs. Oh? You want more features? Enjoy having your data scraped like a sex worker's uterus.
The Hisense brand at least has the decency to ask you when you first turn it on - it is OFF by default and asks you if you want to participate in their programs, also disclosing that it will be sharing your info (basically selling) your data. They do try to sell it as an 'Improved experience' (whatever that means), but all you have to do is simply leave it off and continue with your TV setup. The message re-appears after a firmware update but again it is not enabled by default and you only get an update once a year or even longer, so no big deal.
Any graphic arts professional who uses Abode after this latest "user ageeement' comes into force is a fool.
The rights you have to sign away, as well as the rights of any clients you may have, seem to make it actually illegal to use the software on a client's material, since you grant Adobe the right use intellectual property you do not own.
"Wait? You used software that let my intellectual property be stolen? It's suin' time."
If I'm going to get graphic art done I'll probably do my best to only use artists working with FOSS tools. Yes, it might be hard to find, but that's how one votes with their wallet.
If the fine is less than the profit, they will go straight back to doing it.
My teleevision can spy on me all it wants. It ain't getting on the internet. Ever 🤣 but if it manages, by itself, I have a Firewall for a reason.
AVOID THE FEE BY 👉👉 cancelling your vi$a card then cancel the subscription.
Let me guess they will be fine 0.00001% of their net revenue.
How would I like that they fines the executives that are responsible for this shit personally and they barred them from working in publicly trades companies.
@betochiwas We should fine anyone who has ever had a subscription for Adobes terrible useless products.
Adobe gets sued by the FTC but in the end they get a fine of zero dollars.
They'll get a C&D and a paltry fine
So the FTC posts the legal document as a PDF, man you got to love that.
If you're going to offer an Annual Paid Monthly option you HAVE to make the early cancellation fee super obvious up front - otherwise it's just going to frustrate customers and then lead to the FTC suing you. Adobe did this to themselves and they deserve the consequences.
I adore your well spoken, yet absolutely unrelenting, unapologetic, and visceral wordage that you use on these companies, the language used in the day to day world has intentionally been shaped around corporations to deflect liability and disguise how disgusting their behavior is, when more often than not, if a singular individual person were to try any of these things in a 1 v 1 contract or transaction, they'd be lambasted.
I terminated by business with that company many years ago now shortly after they went with the subscription only model, and with that their prices kept steadily ricing and the quality of their software worse.
btw when you "turn off" that setting in LG - they STILL send the info!!!!! they just "inform the third parties that you have indicated you dont want it shared" LMAO
Sadly as with all of those lawsuits, the outcome will be a slap on the wrist which Adobe will just accept as the cost of doing business. And the POS CEO will come out unscathed.
I have no faith things will be different. Maybe after seeing a few of these predators fined out of existence I might think differently. Wouldn't a refund of 10x every penny they charged you be warranted? What if all x million subs get one?
Honestly misuse of their product should just have all their licenses to sell the product revoked and the government should provide it for free to everyone
Adobe has a larger budget for Litigation than the FTC.
Glad people are starting to talk about this cause I thought I was the only one who had this hopeless feeling about adobe cancellation fee.
Just had to cancel two licenses with them for a client via their support chat but they didn’t say anything about fees. I’m going to have to double check tomorrow
Canceling their service is similar to activating the Holy Hand grenade.
Worms?
"Three sir!"
@AsilarWindsailor it's more likely a Monty Python reference. If I remember correctly, using it was complicated and preceeded by reading a scroll of text.
@@mac1991seth exactly good sir!
Still gotta love my Photoshop elements from like 2018 that just works and cost less than $30
I now use virtual CC numbers for subscriptions. Can't stand the shenanigans.
Adobe charged me 260$ to cancel my sub. I contacted FTC today and told adobe manager i did so. They refunded me in full