U.S. Sues Adobe Over Subscription Fees
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- Опубликовано: 28 сен 2024
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In the creative community we have long been away of some of the tactics Adobe has used if you cancel your service early. It appears that the federal government has also taken notice.
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I canceled my debit card to keep them from charging me their ridiculous termination fee. I’ll never subscribe to them again.
I had to do that once too with Adobe and a few other companies.
@@JMulvy They took it from my account even after I canceled mine... I believe there is an agreement with the banks.
Your Bank now still honour the Direct Debit even if your card is cancelled, this happened to me with a second account I had so nothing I could do.
Since then, I found a little trick, it works every Black Friday time, sign up as a student and just make up the credentials, excepts every time with no checks, you dont need a college/university email, I just make a new quick email address each time with whoever. I pay £13 a month and have been doing it the last 3 years.
@@thenightninja13i know Amex did that crap, but never heard of a bank doing it with a debit card. Amex says it is a courtesy to you since you had a recurring service with the vendor, they don't want to see you inconvenienced if the service is terminated 😂😂
🏴☠️🦜😉
We need to roll back to the glory days when you bought a version of a software and YOU ACTUALLY OWNED IT, it stayed with you for like... FOREVER.
goddamnit
Not being able to own your own tools is insulting to professionals
i bought mixcraft and AAMS no problems at all
Even more sketchy is that they do not allow you to remove your payment method from the website. Its like they own your credit card. Craaaaazy
Revolut virtual card
Just delete it afterwards xD
@@JigokuHebi This. edit: Other card companies, such as Citi, also allow the creation of time/amount-limited virtual card #'s from your primary card.
A credit score is a measure of how profitable you are to the bank. It can be replaced...the finite time you have on Earth cannot.
"subscription services are convenient, flexible and cost effective"
Adobe clearly hasn't realised they were meant to talk about the subscription from the consumer's perspective instead of their own 😒
Glad to see them being sued, hope this fucks them over royally
Yeah it'll cost them a whole 2 percent of their profit 😢
Lol pray they don't pass on the costs to you
I still have a thick CD case full of Adobe products, but I can't use it anymore because Adobe retroactively decided not to honor those licenses anymore. It was all to shove people onto their subscription plans. At that point I don't think Adobe has much right to set their prices when they can't even honor or provide perpetual licenses. I'm a fan of software being a product, not a service.
There are keygens for all the software you purchased. Lock down your computer with a firewall and hosts file, and use the software you purchased. Artificial obsolescence as adobe has decided to commit, must be fought.
I've been using my CS5 Creative Suite just fine without any trouble, though I admittedly have not re-installed it in a couple years. Bought it on disc a billion years ago. The UI has trouble scaling on high-res monitors, but it's been functional enough for home use - plus I don't get harassed by tooltips begging me to use their stupid Gen AI at every turn. I only use the new CC through work.
@@DonoVideoProductions ahhhh those lovely Keygens! oh how I miss them. I wish Apple made something equivalent to inDesign and Illustrator like they have with Final Cut and Logic Pro..I'll be out of the adobe ecosystem so fast......!!!
@@denhamk Affinity Designer is getting close to overtaking Illustrator. And I hear they have Publisher, though I've never seen it.
Instal on one computer which is always offline and problem solved✌🏻👍🏻
I remember cancelling my subscription. "Are you sure you want to cancel? You'll lose all access" - Yes. "We will really miss your money, are you sure?" - Yes. "Maybe you would like a different subscription with less application for a cheaper price?" - No. "What about if we lower the subscription price of your current subscription?" - No. "Fine, we will cancel then. Are you sure?" - Yes.
Yeah, but that's standard retention team efforts in many businesses.
it reminds me of gumball trying to delete an account on elmore+ lol
but tbh
it is depressing that they are doing THIS far to keep you from cancelling
There was an amazing world of gumball episode just like that bruh, damn that show only gets better as I get older
You forgot the part where they're like 'we'll give you a few months for free if you staaaaay' and I'm like hell yeah, marked the date on my calendar to the day before it was due and THEN I cancelled the subscription 😂😂 This was years ago, idk if they still offer you free months if you try to unsubscribe but they did for me (and my fellow college graphic design bros who have also been pegged by Adobe and were extremely grateful for that tip.) Actually I can't remember if it was one month or several but I do think it was like 2 or 3 months...
Don't forget the part at the end slamming you with a early termination fee if you haven't been with them for a year yet.
They gave me such a hard time canceling. I will never use them again.
I've heard that from sooo many people.
I cancelled my subscription a few months ago just before it'd roll over into a new year and got hit with 4-5 "Are you sure?" variations followed by an offer of two "free" months that (if accepted) would've, which I assume was their goal, rolled me over into a new one-year subscription with a fresh cancellation fee.
@@Aragashia Opt for the free subscription and cancel immediately. The primary aim of subscription models is to bank on your forgetfulness. Subscription companies favor nothing more than users who pay without remembering to cancel their unused services.
Dude you can always use Adobe apps, just pirate them. It is absolutely justified.
How can you even use Photoshop if you can't see, lil' Clayton Bigsby?!!? Making some flyers for your "rallies" or the cover for one of your books?
As a professor, several years ago before these complaints added up, I took on the adobe cloud subscription at a reduced instructor price. However over time, the price started going up, so I called to cancel. That was when I discovered it was an annual fee. Furthermore, discussing this with customer service, they told me that if I canceled, I still had to pay immediately for the entire rest of the year, but that I would also immediately lose access. I asked can’t I call you now to inform you that I want to cancel when my annual time is up? To which I was told, no I have to call during the last month. So let me get this straight - I can cancel right now and immediately lose access, but I still have to pay up for the rest of the year, is that correct? Customer service agent told me that it was correct. I wasn’t sure just what my rights would be and so, I paid off the year and canceled? I have been sharing my displeasure with Adobe ever since. I am now the happy user of a paid for Davinci Resolve.
Subscription fees should be banned all across the board. Either sell the application giving the buyer full ownership or get out of business.
Subscription is fine as long as its not ridiculously priced, or there are hidden charges
@OhioNPC911 I agree with this. There needs to be money coming in for developers and beta testers who work on ongoing updates. But there definitely should be more purchase options than what we have. :(
Subscriptions are a valid way of doing business, if you don't like it, don't subscribe to any of them, very simple.
@@BertoLaDK there should also be options to purchase a software without the cloud features
@@hsvr those options are called buy another product, there are great alternatives like affinity to some of the popular apps that are one time payments.
Cancellation fee itself should be illegal too.
I wonder if they could itemise the costing for that fee. Sounds like a punishment, deterrent.
ikr
It's about time. The company I work for purchases licenses for our clients, and it was an absolute nightmare working with subscriptions from them. It was so bad, and left such a bad impression dealing with them, I canceled my personal account with them, vowing to never use their products again. The owner of our company now suggest another PDF software to our clients. Aren't they trying to steal artists work too to train their A.I. or something too? Such a DOUCHE company!
Yeah there's that thing about their new terms of services allowing them to use any piece of media that ever touches their software to train their models. It looks like Adobe can't spend a week without getting into another controversy these days.
Which is good, imo. Hope they change.
They aren't trying, they already did it with stock photo libraries, including the paid ones. The stink about the recent update was them intending to scrape the files in people's Adobe cloud storage, published or not.
@@fix0the0spade A hypothetical situation is the day when they make AI revenge porn generated by Adobe directed any anyone who is anti-price gouging...the slippery slope is real...
What's worse, when you cancel you also lose access to your files, your IP.
At the very worst, subscription should be an option.
When Adobe sold Photoshop, they would charge US customers about $700 but Australians about $1200. This was not caused by differences in the exchange rate. This was the downloaded product, there were no freight charges. We would call it the Australia Tax. Once the Australian dollar was equal to the US dollar and Adobe still charged about 40% more.
Microsoft and Apple and others did the same thing.
The Australian Senate called them into a hearing but they basically said they charge Australians more because they can. They made vague references to “The Cost of Doing Business in Australia” but they couldn’t explain this to the Senate.
The problem soon went away because of the subscription model, at the time, it was easier to cancel and I could use Photoshop for six months or so.
All U.S. prices anywhere are without tax, so they always look smaller than outside United States. But that Australian price would be bigger even without whatever taxes are applied in Australia.
Friendship with Adobe ended. Now Clip Studio is my best friend.
Yet companies insist on Adobe software in their job descriptions instead of alternatives.
Ikr?
For now, my position doesnt allow many alternatives for 3D artists
Exactly and industry std. 😂 f that! Creativity is my software.
Yup, I would love to ditch them. The only service I find particularly valuable on its own merits, and not because its the only viable option, is Adobe Fonts. They have done a great job at tagging fonts and making the licensing easy.
I don’t see leaving inDesign behind any time soon in the coming years simply because it’s so engrained in the industry. I don’t see major printers going out of their way to support alternatives like Publisher.
It’s probably because the company itself uses Adobe?
Yeah, Adobe hasn't been the same company for a good 20 years now.
True. Since they bought Macromedia…
@@ValdemarDeMatos Yes! Exactly.
It's honestly been a major downhill since they switched to Creative Cloud. I say this as an artist that used their products since CS4 days
It used to be a company that let people download CS2 for free on their website
Really hate this saas crap. How bout we buy the software once and own it forever? Makes too much sense.
Feels each time there is a new Photoshop CC update, a new bug is introduced (e.g. refine edges introduces “stair-step”blocky edges, the removal brush sometimes hangs for a minute before getting out of memory error - on a 64 GB machine, and most recently intersect with fized-size selection is really laggy) and the old bugs don’t go away …
It's not a software company anymore! They're too busy gouging to spend time fixing their product!
I would not be at all surprised if they have laid off a lot of their software engineers in spite of the multi billions of dollars they make. When subscription replaced ownership, the software was virtually bulletproof.
I will gladly look at your alternatives video. I am forever a Final Cut guy. Early on my friends were telling me how they liked Premiere I wanted to try it but I had to own a subscription and that turned me off. I have owned one copy of Final Cut from Apple, now I’m glad that I didn’t get that Adobe prescription, so glad!
Canceled but they tried to say my card wasn't able to be reached and that I owe them despite having the cancelation email for the same day they sent me that warning. Insane!!
I think you should see a lawyer, they might help you with this
@@Clover573 It would cost far more to use a lawyer than pay to end the subscription.
@@Clover573 Just threaten to report them to your country's regulatory agency
@@Clover573I think canceling through your bank would be a better option. Banks are used to dealing with scam artists and companies not wanting to allow you to cancel or give your money back. You just have to let your bank know you tried reasoning with the company first and it failed. The bank will then dispute them and get your money back or make sure something stays canceled. I’ve had to do this a few times because some companies try to keep you from canceling or aren’t answering messages about a product I purchased nor have they sent said item.
@@robinbowen6363 If you are in the US, you can take them to your local small claims court, without a lawyer. You can also report them to your state Attorney General. In the EU you are protected against such practices automatically.
Yeah, aside from subscription fees, they also hold your current works in the cloud hostage and are getting you to either cancel or accept their new terms that wants to include ALL of your data as part of their machine learning.
Then they release a statement claiming they are not going to use it for "generative AI" which is just a small part of Machine Learning. Its like saying, you have to leave your keys in this garrage and web should be able to use your car freely while its in our care, dont worry I swear we wont use your car to go to vegas.
Like, "Let's try soaking just the tip." See how well that helped the Titanic...
*Please* let this happen in Australia too. My uni forced me into an Adobe contract I can't cancel without paying the rest of the entire year. It's $55 a month, and I think it'll go up in another year or two. They won't mark my assessments unless it's made with up to date Adobe products. I'm a broke uni student T-T
When you go to cancel (and they show the huge several hundred dollar cancellation fee), just click "change this plan", select any one of the cheap plans of another adobe software (like acrobat). Then you can wait a few minutes and immediately cancel that plan for no fee. It will immediately refund you that cheaper plan, prorate this month's refund for the monthly plan and refund that too, all for no cancellation fee.
Have you considered taking action against your University?
What right do they have to insist you use Adobe products?
A lot of things we do involve a subscription fee. I hope this convinces them to allow a one time purchase instead of a subscription (but it probably won't).
🎯💯
They literally canceled ALL of there one time payment products to push this onto the new generation.
I doubt that will happen. Not only because Adobe is greedy but also many of their integrated features these days require computation (i.e. connection to dedicated servers), and that is not free. The only change this will bring about is the point size of the fine print.
We all know what they would do though... they would bundle the entire suite and charge 3x the cost of the annual subscription, and subscribe you to updates for one year with a purchase. Adobe is evil... I have not missed Adobe after firing them.
To top it all off they are leading the Ai charge... screw Adobe, they are anti artist, not just anti consumer, though clearly they are both things.
Oh one can dream.but you know what will convince them? Massive loss of custumers. To affinity that has a perpetual license.
so glad I stumbled on this. They were going to auto sign me up for this annual monthly plan starting this month after my student plan ends. Crazy
Unlike past times, Adobe is no longer the only game in town for creative professionals. We're free to choose now. Sure these other alternatives come with their own quirks and learning curves, but not something a competent professional cannot adapt to rather quick. Time to stop being hostages to them and their shady business practices.
Very well put ! Go consummers ! Fight for your rights !
Yep. I didn't realize I had signed up for the annualized plan. I had dealt with Adobe before, so I was sure I signed up for the monthly plan this time
. But I figured out how to get around it when I canceled my subscription a couple weeks ago. I changed to a different plan and then canceled that one and I didn't have to pay anything.
I've switched to open source alternatives for all my professional art needs including operating system. The way Adobe treats its customers is one great example of why I've made that switch. It would be a great video or series for you to try your hand at using nothing but open source software. I encourage anyone that reads this to give it a shot.
What is a free alternative for after effect and substance painter???
@@soirema Natron for AE and ArmorPaint SP.
Whoever does a serious Blender-like AE alternative will be remembered as an industry hero…
I work at a tattoo studio, and all the programs I use are free and open source. I also use Linux.
These companies are seriously getting out of hand and really comfortable abusing us.
There are no "good guys" in the corporate space. The bottom line is the ONLY line that matters, and collateral damage is just a cost of doing business.
"So, you want collateral damage, huh? I'll give you fucking collateral damage!" ~Gordon Brewer
BP Cares. Its against the rules for any corporation to care. They wouldn't do any action that would hurt their bottom line...
I cancelled my adobe subscription a few days ago. I have been an adobe customer for years but they still charged me a steep cancellation fee. Their reasoning is tha when I modified my existing subscription a few months ago to include more cloud storage, that constituted a NEW subscription.
I threatened legal action via their live chat, and they went from "I don't have the ability to refund you", to "I'll go ahead and refund you now". Ditch Adobe, get Affinity Photo, and DaVinci Resolve - one payment, forever upgrades.
They got me with that early termination fee back in my first year of college. I then for a few years just used the CS6 suite, and now that Affinity exists and is very good and Davinci Resolve exists for video editing, I've never even considered going back
I used Photoshop in an introductory graphic design class (didn’t continue with it since I didn’t have a knack for it) and thought it was great!
A bit later, I saw they made their software subscription based… and it really just felt scummy. I may have bought the software to play around before, but now that it was a subscription, I definitely wasn’t going to.
Fast forward to a few years ago, my wife was using it for a class and she got one of the software via the subscription… but didn’t really like it so when she tried to cancel, it basically gave her that option of “now pay the rest in full” so she has just been holding onto the subscription because she doesn’t want to cancel and be hit with a huge fee. So it’s basically a “junk subscription”. Definitely scummy move and they’re getting their just desserts.
There's a way around it you choose switch plan and then you have 14 days to cancel that subsciption without any fee
And after years of paying I am as per today, out. They asked me the reasons of leaving and I said I was living paycheck by paycheck and I couldn’t afford it. All fees waived.
I get adobe for free through my school. But im learning affinity and DaVinci resolve for when i fully move away from Adobe
I disputed my cancelled fee with Apple Card. I am going to take a snapshot of the lawsuit to my credit card merchant so they don't have to research.
This is hillarious. I was just trying to cancel my subscription the other day, and hit with a $180 cancellation fee. I’ve been considering calling Adobe support, but I didn’t think I’d get anything in return. After seeing this video I realize it’s a common issue and I may be able to get my money back.
Student here. Exactly that happened. The course I took required adobe. 3 months later it was a pain to cancel.
Dareisay that after adobe got caught about their T&Cs on AI usage, and now this, that it only goes downhill from here?
Downhill for Adobe (in their current state at least) but hopefully uphill for everyone else, and maybe even Adobe in the long term! (Highly doubt that last part, but we already have this going on, and stranger things have happened, so you never know!)
You would think...
Downhill for Adobe? If they admit their wrongs, apologize, and course correct, they can regain their lost customers. Downhill for AI? No. AI is here to stay... for better and worse.
IF YOU NEED TO GET OUT OF ADOBE AND YOU WANT YOUR MONEY BACK: "upgrade" your plan to a different plan, i.e. if you have the whole suite, "upgrade" it to a cheaper version like the photography package, then you have a week to totally cancel and get all your money back.
It's still a horrible practice in general that they need to get rid of but if you want to skip the cancelation fee, change your plan and then cancel within 14 days of the change.
They will charge you when you change plans but you get 100% of that charge refunded when you cancel.
I got stung by this, tired to cancel after 13 months so they wanted like half a years worth to cancel. They hid it way down in the T&C's. I managed to get around it by switching my plan to just their cheapest product and then cancelling it. But ye, seriously deceitful.
Good that they're getting sued, hopefully it'll change Adobe in the right direction. I'm still thinking of switching to the Affinity suite in the future, for now, I'm probably using Open Source stuff
I just bought the Affinity upgrade recently. Really glad I did.
@@tarabooartarmy3654I watched a course about Affinity Photo on RUclips and it seems promising, hoping to buy it soon 🙏
Affinity universal license was 50% off so I bought it now I got every version of all 3 apps.
Just do it, I did, Affinity is much easier to figure out how to do stuff. It's still 50% off.
@@holoflat1662 Does it say when the sale ends? I don't really have the money for now and thinking of buying it in the future
They changed the renewal cancellation rule, i wanted to cancel my yearly a couple of years ago, this was only possible in the final month of the year. I wanted to cancel in the 3rd month but i could not say "Don't renew this when it ends". 9 months later i forgot it untill i noticed a payment going out. I went to support but i was 17 days in the renewal so it had passed the 14 day mark so i could only cancel if i payed 6 months cancellation fee. I ended up disputing via paypal buyer protection and getting my money back through there because i had proof i wanted to cancel 9 months earlier.
Vividly recall trying to cancel my subscription after college and wouldn't you know it, the only page on the adobe website that refused to load for weeks was the "cancel subscription" page! Wow!!!
F*** Adobe! Hope they have a wonderful, long time trying to cancel that court trial. :)
Adobe is sort of predatory, I guess it's the nature of business at times, but when you push it too far, you're bound to fall.
You know what they say about getting too big…and how much they fall…
"sort of"
Sort of? LOL, they are definitely predatory.
“Sort of” is a severe understatement.
@@drewo.127 The bigger they are, the harder they fall.
I was told I had to pay the cancellation fee when I was in my third year of subscription. I was never offered a monthly plan. It was always annual plan billed monthly. Luckily my card expired and I used that opportunity to cancel it instead of giving them my new card info.
I ditched Adobe once they began interfering with my CS6 install.
I use CS6, when did this start happening?
@space.tel-e-grams it was a few years ago. I still had to use Adobe Reader for work applications, and they forced a unified updater. This updater forced an update from CS6 to CC, which I obviously didn't have a subscription to. moreover, there was no way to roll back the install. There was backlash, and they fixed it within a month, but I knew they had bad intentions. I resolved to learn Krita, and never looked back.
I use a liberated version of cs6. Adobe can't touch this!
Get a good software firewall, and do not let your software phone home. Adobe will never know you have CS6, nor any other company their software. You can lock down your operating system in this way as well. Keep your browser up to date (and don't use Edge), don't go to sketchy sites, and you'll be fine.
@@DonoVideoProductions great advice! I also do this. I use Windows Firewall Control.
It is indeed stupid difficult to cancel. But it's done now and I'm once again sailing the high seas. If buying isn't owning then piracy isn't stealing.
I was also affected by their cancellation fee it took me a full year to pay them back and I used photoshop for a 2 days , I will never use any of their products and I always tell people to stay away from them
It seems like a scam to me. I was trapped with their subscription for 3 years. I finally made up my mind paying them the cancellation fees. Stupid Adobe!
The US government should never have even allowed them to employ the subscription model in the first place. It was total greed from the beginning.
Totally!
The government cannot regulate if private companies want to charge subscriptions for their services. The majority of things in life are subscriptions: water, gas/heating, electricity, cable tv, internet, health insurance, car insurance, home insurance, life insurance, mortgages, and on and on and on. It's the terms that should be regulated.
It’s the government that props up IP laws and prosecutorial litigation in the first place, fostering the current legal environment. Adobe claims control over an IP in the idea itself thanks to government support through government court and legislation. Thus the shift in Adobe’s business model from a standalone license for purchase to a leasing model for a virtually non-scarce digital product. This same referee in the political sphere is now being called on by the public to judge a matter that it largely had a hand in creating in the first place. The best the referee is doing here is telling Adobe that their TOS is too obtuse for those who would want to cancel their service, which is just superficial criticism. Rather, this just puts up a show more or less for the public at large. The better thing to do would be to opt for other developers’ softwares that can satisfy a one time purchase standard, since that’s more so proactive rather than only being reactive. Political decision making whether it’s for better or for worse always lags behind people’s everyday activity in the real world.
@@CTomCooper I agree with you.
@@Chirp346 This is poor logic. Adobe products are not essential services and should not be subscription based. They got greedy. It isn't rocket science and no amount of romanticizing will change that.
I got an adobe ad on this video
I just got done doing the upgrade/change sub and then cancel that to avoid cancelation fees trick. Seems to be working for anyone that wants out without dealing with calling them or taking the fee.
I'm just finishing a 3D artist course that was 2 years long. I bought a permanent license of Adobe Substance painter 2022 on steam when the course begun. My classmates deemed my choice "unnecessary" as there's the student edition they could use for free.
2 years later:
- Adobe demands you a legit credit card for you to activate student license so that they can charge you automatically once the student license is over.
- On steam they doubled the price for virtually the same program (reviews are mixed because people say they bought new version at twice the cost for literally no additional value).
- I'm not sure about this as I did not check, but one of my classmates told me they will face cancellation fees *even if they do not intend to turn the student license into a normal one.*
All on top of Adobe unilaterally deciding they can do whatever they want with your files and train any AI they want with it. No, stop saying "they said they won't." They will. Few months from now they will "alter the deal further" and will allow themselves to train their AI with all acquired data at your expense. How you people still trust this company is beyond me.
You are right! It happened to me. I hope university don’t make us use adobe anymore. We had to learn adobe at school I Signed up for $19.99 a month. After my semester, I did not use it, still being charge until they up charged me $39.99. I realized I forgot to cancelled them. Their software are still in 2000s era. I switch all my production & VFV edit to davincii. Affinity for photo, procreate, etccc.., Adobe! You are sucks. Wasted my efforts to learnt, now we got so manny better options and faster too.
Look I just found Left Angle's Autograph (an After Effect's replacement,) and I can finally say I'm free of Adobe with this. It has a permanent license and a discount and I will happily use it in tandem with Moho Animation and Affinity if it means no more Adobe XD
I would love to drop AE, but I have 15 years of client projects I need to be able to go back to, so I'll need to keep getting extorted for at least the next 3 years. Screw this, I'm moving my studio over to Unreal Engine.
@@chelfyn Fair enough honestly. Hopefully down the line it'll be easier to move projects out of AE if it means getting out of their clutches. Also optimizing other plug-ins to work for other software.
I had to subscribe to adobe on my personal account because I transferred to a new school and my school didn’t have my account ready but I was in a class that required premier pro. I didn’t know their was a cancellation fee when I went to cancel my account after my school finally had my account ready I had to call and plea for them to cancel my account without paying the fee and prove to them that my school is already paying for the software
Absolutely they should be sacked and sued for more
They tried to charge my card 24 times after the contract was done.
I downloaded Adobe a couple of times to give it a shot because I'm in school. " We have to use Adobe because it's the Industry standard." Both times I downloaded Adobe it bogged down my computer. It was so bad that I had to factory reset my computer on the second time. I had to get on the phone and talk to an Adobe rep and explain to them the trouble their software was giving my computer. They finally caved and allowed an early cancellation without the fee. I will do everything I can to never put myself in a position to use another Adobe product again. I have been using the Affinity suite from Serif and have been very happy. I do not have to deal with unnecessary software taking up space, and I do not have to deal with software randomly taking up huge amounts of RAM, CPU, GPU. I was hardly able to get any work done while using Adobe.
The words "industry standard" only makes me more glad that the "industry" (pretty much every major digital media and software institution) is also simultaneously collapsing at the moment.
@@delaslight I use Affinity and Blender. Also Final Cut Pro but you could use DeVinci resolve. All that should cover you but you it depends on what you are doing? I’m an independent creative that is also looking into metal art.
Adobe created the first high resolution fonts and sold software so anyone could create fonts. What they didn’t tell purchasers of the font software is that it was limited so that fonts created by the software would never look as good as fonts created by Adobe. Their shitty practices back then lead to the creation of a whole new family by standard that we use today. They have always treated their customers like garbage. My first experience with them was in buying a software suite that showed up with two licenses for one software and one missing for another. The representative in the phone tried to convince me that I had pride nearly $1000 for a package that included a demo version. They started by selling their software for rediculous prices and then switched to subscriptions, going as far as to break the paid versions if you installed a demo of the new subscription versions.
How to get around the cancellation fees: Change the plan during the year, cancel within 14 days, you're out.
Or cancel your credit card and get a different one.
now adobe will find out about this workaround and make it tougher to change your plan as well.. LOL..
Also the Terms of Service on Stable Diffusion site state if you stop paying them the monthly subscription fee you have to stop using and destroy any images you create using their service.
I'm an engineering student but had an adobe account for a photography class i was taking as a hobby. When I signed up for a student plan Adobe made it seem like a monthly plan (I wouldn't have subscribed otherwise) then when I tried to cancel 2 months later when I no longer needed creative cloud they demanded a $185 cancelation fee, the only reason I stoped paying for the subscription was because my card got stolen and my bank blocked all charges to the account. I love the adobe suite and their tools but will never agin subscribe to creative cloud unless a massive ideological change happens at Adobe to prioritize customer satisfaction.
Anyone willing to bet that Adobe's current CEO resigns by the end of the year? This past month has not been good for them (not that I feel sorry for them in any way).
In fact he'll get a pay rise and a bonus. You forget that the US rewards such predatory corporations and both of the state approved political parties are owned by the same corporate donors.
This whole thing has gone about as good as anyone would have expected. I have managed to successfully cancel my student subscription, but it took several attempts with the agent. I just kept stating (politely) that I don’t agree with the new Terms of Service and I’d like to cancel without any penalty.
There was pushback, but kept on my toes saying I don’t agree and I want you to waive the cancellation fee because I do not agree with these new ToS. All in all took about 30-40 min of chat time, but I ended my plan with them.
I remember my teacher setting up vpn/virtual machine and setting the clock to be the same so that the free trial never expires but we could still save our work and not mess with any of the settings so the pc would always run like the day it was set up.
Everybody saying it’s okay to pirate adobe’s software, but not a single person telling us how!! When you bought perpetual licenses it was easy, now, a stable pirated adobe app seems impossible
There's a "trick" to avoid the termination fee (or part of it), can't remember correctly but I believe I changed to a cheaper plan first, and then canceled that. On another occasion I contacted them asking for a discount and they gave me one. But all this is very hit or miss, and of course this isn't information you can find on their site. Regarding the prices, your argument is fair but they have no competition on their level and they know it, so the pricing is excessive imo
THANK YOU! I’ve been waiting for this, their termination fees are absolutely absurd, they are three times as expensive as a typical subscription that you pay per month.
In Poland it still misleadingly says it's billed monthly despite all the heat in the west about it recently, I think nobody reported this to "The Office of the Office of Competition and Consumer Protection" I feel like, and if they did long ago we're backwards as always.
i have been on the customer side of things so i understand that struggle. but on the business side, can you imagine how many peiople use the software for a week and try to cancel ? what a nightmare
Yep adobe rewarded my loyalty for being a consumer by penalising me with a fee for leaving a month early. Never had a company do this to me, ever. Disappointing strong arm corporate greed.
It’s almost the same as my gym membership terms 😂
I've been a designer using various software for over 30 years now. I started with Photoshop on my Mac SE. As I progressed and tried different products: Illustrator, Freehand, Corel Draw etc. I naturally found some that I preferred. I was a die-hard Illustrator fan, and I was also a HUGE Fireworks (Flash too) user back in the Macromedia days as my career advanced into UI design. Thus begins my ascent into the land of hating Adobe. They started buying up competitors and killing their products. They killed Fireworks with no replacement in sight. Their solution was mutating Photoshop into this franken-vector thing. I've switched over to Figma, and when I heard that Adobe was attempting to absorb Figma my soul wept. Thankfully they were unable to sink their claws into Figma. I've switched over to Affinity for vector and raster editing, as they offer a one-time price. I just wish Adobe would remember its roots, and get back to the days when it did things for its users, instead of despite its users.
Student price is only for one year. The next year, they charge double the price. According to people who experienced that.
I've experienced their dropped calls and chats during cancellation attempts, I've been told they can't cancel or even find my account, I was promised callbacks from senior reps who never called back. I couldn't have been more elated to hear the FTC filed a lawsuit against Adobe but I'm infuriated reading an endless number of comments from their customers who have been on the recieving end of their abusive practices.
Well said Brad, I've been thinking the same for many years. Adobe have just become so damned greedy. Nearly everything they do these days revolves around greed... although they're not alone in that department unfortunately.
I'm in Australia and there are three options when purchasing Adobe's plans. Monthly / Annual paid monthly / Annual paid yearly. Each one gets slightly cheaper and I think that's pretty fair.
I'm really surprised the EU haven't come down on Adobe...they're usually much tighter on anti-consumer nonsense. I set up a bank account with the exact funds required which physically prevented them from renewing my subscription/charging any termination fees.
Yeah, I'm a creative professional and use Premiere full time on big edit jobs, it has some issues that have been reported for years that have still not been addressed or have been half fixed, that's where I have an issue, if you are paying for product as a professional and they just ignore the users then that is beyond annoying, the problem is that the know that they have the monopoly mostly as they keep buying the competition or you are locked into their products because you have years of projects that use their products. Honestly if I could I would switch to other software but it's not an option at the moment.
I never paid for their products anyway, i always use them. Its easy to find a place to download them.
This cancelation fee makes pirating adobes software looks chivalrous thing to do!!
I started pirating the sh%t out of their products recently and not planning to stop. I used to be a sinscriber to their services, I payed a termination fee and was done with them once and forever.
We need a competitor to Adobe so hard.
Brad, a heads up: *Reuters* is pronounced "roy-ters" not "roo-ters"
Its strange how Netflix is the most prolific "charge you after cancellation" company out there, but nobody's talking about that.
There's never been a company that I would like to go out of business more than Adobe.
I know the pain. Luckily, I got a nice customer service. They wave/extend the fee. Then they tried offering me a free month in another program by then. I was too annoyed.
Since they transitioned to the subscription model, they have started employing unethical practices to squeeze money from customers. Unfortunately, they have become the global standard, making it challenging to find compatible alternatives. They are almost like a monopoly.
They act like this with their prices but can't be bothered to optimize their software. I opened lightroom classic on a system with a 7800X3D, 64 gigs of ram, and a 4090 and it CHUGGED trying to load images from my R5.
I can't think of a single reason to offer an annual subscription that's paid in monthly installments, other than to justify tacking on a cancellation fee. It's completely predatory.
I have had a subscription with Adobe CC for years and I still had to pay the termination fee. I no longer trust them any more and its sad I loved them decades.
There is no way I would even consider buying the software so long as they are only offering subscriptions as opposed to being able to
purchase the yearly release on its own. Not only that but how they install their "creative cloud" bullsh*t on your computer which you
can't remove even if you only have one of their programs because they want to conveniently "offer" you all their other programs.
I quit Premier and After Effects for Davinci Resolve Studio with a one time price of less than $300, and I am still using the last paid version of Photoshop CS6. Monthly fees are a total scam IMO.
The usual European Adobe office is like one floor of sales representatives and one floor of lawyers.
Pirating Adobe products is morally okay
Funny how I got an Adobe Subscription adverstisement right before the video😭
7:30 Adobe has become the Quark I remember towards the end of Quark's rein. In the end, Quark's disdain for its own customers was palpable.
This has been going on for years now, look how pathetically slow our government is. It's our tax money being spent on this also.