This is the first official episode of the animated series, The Call Center. In this episode, call center representative Nicole struggles with trying to verify her callers address.
I work at a call center now. This address thing happens all the time. Most of the time they give you the wrong one, like they can't remember where they live. It's unbelievable. I hate this job.
You nailed it! Working at a call center feels like working in a prison. In fact, some prisons have call centers to give inmates "training". Worse yet, the experience you gain is simply not transferable. No call center appreciates anyone with more than 2 years of experience.
Lol so true. I hate when i get calls from customers with their sob stories expecting me to get them something free just because they're going through a hard time. Like what do I look like Dr Phil?
OMG this shit is hilarious, I am ROFL! This is what I go through everyday! This is the shit I wish I could say to the customers out loud. Please make this into a web series.
I love her! She says the things I want to say. I swear I get customers just like that everyday calling in. Trying to tell me how to do my damn job. I have to tell them, this is mandatory that we ask these questions or I can proceed with your call!
Hello everyone! Thanks for your patience, we are happy to report our new episode "Training Day" is up now!. Like, Comment, Subscribe, Thank you for the support!
Yoooooo these are HILARIOUS . “First of all, you need to tone it down and take the caps lock out cha voice” 😂😂😂 I died at “I am a manager. I managed to get this job”
You forgot “the foreigner”, who’s accent is so thick, yet are entirely aware of it, but they don’t at least attempt to annunciate anything. So you can’t understand a single piece of information they give you and the call goes on forever.
this will let them know about this job isn't easy as it may seem. in caller's side, try to at least be accountable for your bills and other needs at home before yelling over the phone!. and try to put yourselves on their shoes and sooner you'll realize what's this video about!.
I used to work for a Mortgage company, they kept changing the policies, and getting on my ass for not knowing it or they just decided to be an ass about it to get me in trouble, i finally had it when I got in trouble with a customer wondering why his autopay was canceled and it said in the notes that it was canceled because he couldn't pay more than what is in the unpaid principal balance and I was also told they cannot payoff until they had at least had a payoff quote or we will send the money back. And I was told that was wrong but in the beginning of me working their I got into trouble for taking an unpaid principal balance payment by the same guy who graded both calls.
I currently work at a call center for eBay. The worst thing are not the customers (but they still are, especially Americans); the worst thing is eBay itself. There policies are so stupid and they do not really help the customer. I feel so useless sometimes, for they do not actually allow us to provide proper resolutions.
OHHHH my god, the TRUTH in this video! "NO bathroom breaks! We have 50 calls on hold, people!!! ALWAYS be ready! Keep your AHT down and sales ratio up!!!" Then 10 hours mandatory overtime every single week... and bitch I don't care how long you've been waiting when I've been on the fucking phone tethered to this goddamn computer for 12 hours today!
How did you survive working 20 years in a call center??!! I've done call center work before, but THIS time I'm struggling to make it pass 4 months! Any Tips? 🥺
"Can I speak with your manager?" "I'm sorry but our management is not in a member facing role, and do not seem to be available right now. If you would like I can pass along your issue and request that you be given a call back, but the most time sensitive solution to this issue is resolving it now over the phone or over the guided self-service." I found that this typically did the trick for my callers.
My buddy who worked in a call center told me whenever he got a difficult caller, he would say 'let me go get my mgr' and he would go to the can, have a cigarette, go outside and come back to his desk if the caller was still on he would leave again until the caller got impatient and would hang up. !
One time, I couldn’t take it anymore and went on a quick bathroom break as I still had hours left until my next scheduled break. I just had to go as I couldn’t sit there and wait (it was a ‘Number 1’). As I walked to and back from the bathroom, I feared someone was going to come up to me and ask me where I was going. I thought I would be lambasted in front of the other reps. But upon returning, no one came up to me and I sat back down at my desk and continued taking calls. I considered it to be a small little victory in a sense. But it shouldn’t be this way. If a rep needs to go to use the bathroom, it’s not humane for call centres to try and stop them from doing so. I guess I was lucky or had worked in one where the supervisors didn’t mind because they would have seen that I was in a rush to powerwalk back and forth. But it shouldn’t be this way!
Um, it's a call centre? It's important to recognise that a variety of challenges in calls is to be expected. These situations would be anticipated and thus met with proper training. It's crucial to have personnel who can empathise and provide support. Moreover, if someone finds that they dislike their job, they should consider seeking another position that might be a better fit for them. It's call life and taking responsibility for ones own destiny.
🤣🤣🤣🤣if u ever go back to read this be proud of yourself for making it as far as you did and pushing yourself... Many days ahead and thousands of jobs available if u choose to stop ♡
I actually enjoyed working in a callcenter most of the time, especially the calls that are considered hard. I saw it as an accomplishment to help people that were hard to help. Some jokes or some sarcastic comments make even the rudest people laugh often times. You just gotta in some way communicate they're talking to an actual person who cares about their shit or at least see it as their job to do something about it. Granted: I was encouraged to develop your own script pretty much everywhere I worked. I'm not sure that's the same in other coutnries. I'm from the Netherlands.
Lmfaooo. Dude. If i go the ppl dem job like dis. Bound to get fired!!😂🤣🤣 miss said . Could u take the caps lock out yo voice. I am a manager i managed to get this job, manage to get yo ass..🤣😂😂😂
I work at a call center rn and the only thing I can say happens here is the explainer because most of them just want you off their phone but other than that you can go to the restroom whenever everyone smokes weed there everyone is literally drunk or high while taking the calls
I work in a sales department and as everyone knows the hardest part is to take the address, I'm not a native speaker so sometimes is hard to me to understand the streets names and is even more annoying when the Cxs gets upset with me for not understand
I just can imagine myself telling that to callers, I was marked down for not showing empathy, I MEAN I DONT GIVE A SHIT IF UR HUSBAND IS DIVORCING U MICHELLE.
Had my first call center job some months ago, it was shit but not because of the calls but because of the stupid team leader that I had. This piece of shit guy did all he could to try to cut my bonuses, I got to the point that he threatened to cut my entire bonus because I refused to take a call 2 minutes after my shift ended. So glad I found a job that pays me double after that. People, if you got money but are in desperate need of a job, do not take the call center jobs, and if you take them, stick with the training and get your money.
Working in a call center was like hell, seriously
indeed
I work at a call center now. This address thing happens all the time. Most of the time they give you the wrong one, like they can't remember where they live. It's unbelievable. I hate this job.
"First of all Miss Green, I'm gonna need you tone that down, take the caps lock out ya tone and verify your address for me okay?" Too funny.
I’m using that
Take the caps lock out yo tone 😂😂
🤣🤣🤣🤣🤣🤣🤣
Lmfaoooo that funny!!!
😂😂😂😂
I laughed so hard. Somebody actually explained out loud what we go through every day 🤣
You nailed it!
Working at a call center feels like working in a prison.
In fact, some prisons have call centers to give inmates "training".
Worse yet, the experience you gain is simply not transferable.
No call center appreciates anyone with more than 2 years of experience.
The positive is that I learnt to be more patient with people and empathy.
@@roxcyn i had all that, after almost 2 years in a call center i learned not to give a fuck and sadly turning into a robot
I am a manager. I managed to get this job. I managed to put up with yo ass lol
Deeaaaaddsd😂
LMAO
Can you verify your DOB no I don't give that kind of info over the phone. Proceeds to give me her whole SSN......
this is so true of call center life. it's prison. and the calls are annoying
Lol so true. I hate when i get calls from customers with their sob stories expecting me to get them something free just because they're going through a hard time. Like what do I look like Dr Phil?
So accurate did you know Osha Requieres you to take a 5 minute break for every hour you are looking at a screen
I am sorry but I "accidentally" hung up on some calls. I used to work for Humana Cs. Thankfully QA never caught it.
Accidents happen! lol
Irma G. "Whoops!" LOL
Irma G. QA doesn't work all the time 😂
Irma G. Calls like these I just transfer them to a non existing extension 😂
I would unplug the router so the call would drop, and just say my internet cut out. (Worked from home).
“Take the caps lock out your tone” rofl!!! 🤣
I told a client that tried to escalate me "There's no one above me, not even God." Boy was he angry🤣
Now that’s a good one 😂
- could I speak to your manager ?
- I am a manager, I managed to get this job and I managed to be hooked up witchyo asss
LOL
You left out "the screamer". Lol
Ah, we had the mute banned, while hold in a very strict usage.
i watch your vids
OMG this shit is hilarious, I am ROFL! This is what I go through everyday! This is the shit I wish I could say to the customers out loud. Please make this into a web series.
Bahaha!! This is the reason why I get anxiety when I have to talk to ANYONE on the phone! Call center PTSD.
"I am the manager. " lmao
That’s amazing! I didn’t know that. Congratulations Sr.
Did i ask you?
@@venthorventura35 Did he @ you?
I love her! She says the things I want to say. I swear I get customers just like that everyday calling in. Trying to tell me how to do my damn job. I have to tell them, this is mandatory that we ask these questions or I can proceed with your call!
The person calling in rattling off all of their info...haha
This call center must don’t get no surveys I wish I could’ve talked to my customers like that 😂😂
I wish I could talkback to customers like Nicole and not get caught by QA ☹️
As a call center manager. this is hi-larious!
I agree... I am one too... I look like that :D
I am a manager, I managed to get this job. ☠️
Now Im getting some ideas when a customer wants to talk to manager "well Im the manage, and I can manage it"😁
I just experienced the first one "The Cryer" 😂😂😂
Nicole don’t sound like she’s having a bad day at all. 😂👊🏽
We all need money. haha.
I'll try that one.
I am a manager. I managed to get this job.
.. and then.. I got fired. lol
I managed to get his this job😂😂😂😂😂
I definitely remember the tracked bathroom breaks. I had never been so micromanaged in my life
this series is too real and probably not the best to binge watch before Sunday night if you work in a call center
Hello everyone! Thanks for your patience, we are happy to report our new episode "Training Day" is up now!. Like, Comment, Subscribe, Thank you for the support!
Yoooooo these are HILARIOUS . “First of all, you need to tone it down and take the caps lock out cha voice” 😂😂😂 I died at “I am a manager. I managed to get this job”
The explainer is the worst because they’re Always upset and never stop talking
And will cut you off as soon as you start answering their questions
@@silentlamont Right😭🙄
You forgot “the foreigner”, who’s accent is so thick, yet are entirely aware of it, but they don’t at least attempt to annunciate anything. So you can’t understand a single piece of information they give you and the call goes on forever.
And they mad at you like they don't know how they sound.
😂😂 that exactly what i am going through each day
Nicole is the best part of this video! Hilarious! 🤣🤣
this will let them know about this job isn't easy as it may seem. in caller's side, try to at least be accountable for your bills and other needs at home before yelling over the phone!. and try to put yourselves on their shoes and sooner you'll realize what's this video about!.
I feel you. I salute the people who work in this industry. thanks for creating a video
I used to work for a Mortgage company, they kept changing the policies, and getting on my ass for not knowing it or they just decided to be an ass about it to get me in trouble, i finally had it when I got in trouble with a customer wondering why his autopay was canceled and it said in the notes that it was canceled because he couldn't pay more than what is in the unpaid principal balance and I was also told they cannot payoff until they had at least had a payoff quote or we will send the money back. And I was told that was wrong but in the beginning of me working their I got into trouble for taking an unpaid principal balance payment by the same guy who graded both calls.
The crier yes, I had so many of those.
I currently work at a call center for eBay. The worst thing are not the customers (but they still are, especially Americans); the worst thing is eBay itself. There policies are so stupid and they do not really help the customer. I feel so useless sometimes, for they do not actually allow us to provide proper resolutions.
I managed to get hooked up with yo a$$ 😂 I’m dying
Oh, this is too funny! Much to my dismay, The Explainer rings a bell! This little series is a Riot!!!
OHHHH my god, the TRUTH in this video! "NO bathroom breaks! We have 50 calls on hold, people!!! ALWAYS be ready! Keep your AHT down and sales ratio up!!!" Then 10 hours mandatory overtime every single week... and bitch I don't care how long you've been waiting when I've been on the fucking phone tethered to this goddamn computer for 12 hours today!
"Tethered!" LMAO
As someone who has worked in call centers for about 7 years and currently working in one for a big bank I just haaadd to subscribe lmao
That was the best answer to "can I speak to your manager?"
I love your videos on tic tock
Your amazing
We need more!
I love the reverse
"i am a manager, i managed to get this job and i managed to beat yo ass too!"
Toxic Supervisor: And you also MANAGED to get fired too!
where's the part 2? can't wait....
Witty one liners I love it😂😂😂
37 minutes? Ha!
what the f is this thing. it cracked me up in the end. on point dang et
🤣🤣🤣After a bad day this made me laugh
Love it! Been working 20 yrs in call center. I work from home now and love working from home. Are you looking to make more? Season 2?
How did you survive working 20 years in a call center??!! I've done call center work before, but THIS time I'm struggling to make it pass 4 months! Any Tips? 🥺
I love my job as a call center work worker my boss is a really nice guy he lets us have breaks in between calls
Jackson Kirkpatrick true mines cool about it
Great video. You should do one on sales. The caps lock is always turned up LOUD af when I talk on the phone. It's not for everybody though.
Whaoo, I love ❤ this video very hilarious and descriptive too. Please I would love to use the video on my page.
"Can I speak with your manager?" "I'm sorry but our management is not in a member facing role, and do not seem to be available right now. If you would like I can pass along your issue and request that you be given a call back, but the most time sensitive solution to this issue is resolving it now over the phone or over the guided self-service." I found that this typically did the trick for my callers.
the address becomes social security number lol XD
My buddy who worked in a call center told me whenever he got a difficult caller, he would say 'let me go get my mgr'
and he would go to the can, have a cigarette, go outside and come back to his desk if the caller was still on he would
leave again until the caller got impatient and would hang up.
!
Why is there only 4 episodes😂😂😂 LOVE THIS
This was funny AF
This cartoon does look Like a call center training video.
Rest in Peace Huddle Aux 3 and VTO if our TM is around hahaha
One time, I couldn’t take it anymore and went on a quick bathroom break as I still had hours left until my next scheduled break. I just had to go as I couldn’t sit there and wait (it was a ‘Number 1’).
As I walked to and back from the bathroom, I feared someone was going to come up to me and ask me where I was going. I thought I would be lambasted in front of the other reps.
But upon returning, no one came up to me and I sat back down at my desk and continued taking calls. I considered it to be a small little victory in a sense. But it shouldn’t be this way. If a rep needs to go to use the bathroom, it’s not humane for call centres to try and stop them from doing so.
I guess I was lucky or had worked in one where the supervisors didn’t mind because they would have seen that I was in a rush to powerwalk back and forth. But it shouldn’t be this way!
Sooooooooooooooo much relatable....
I am a mamager. I managed to ge this job. Love it!
I'd love to know in what call center your aloud: cups of coffee on your desk, stationary, flowers and notes lol
Even though I take Supervisor calls if I'm on a regular call I can't say I'm a Supervisor or manager
I really dont want to work in a call center anymore
2:55 I might use that one 😂
I'm laughin so hard right now! 😂🤣🤣
Um, it's a call centre? It's important to recognise that a variety of challenges in calls is to be expected. These situations would be anticipated and thus met with proper training. It's crucial to have personnel who can empathise and provide support. Moreover, if someone finds that they dislike their job, they should consider seeking another position that might be a better fit for them. It's call life and taking responsibility for ones own destiny.
I have an interview for one in under an hour. Watching this video is making me nervous.
M Graceffa Me too, so just got hired and will be starting in a few weeks from now. This makes my anxiety spike!!
True call center experiences !!!! Lmao I hate it
Omg you need to do more of theses j love them. It’s really funny
im starting my shift in 1 hr and this looks soooo relatable
🤣🤣🤣🤣if u ever go back to read this be proud of yourself for making it as far as you did and pushing yourself...
Many days ahead and thousands of jobs available if u choose to stop ♡
I actually enjoyed working in a callcenter most of the time, especially the calls that are considered hard. I saw it as an accomplishment to help people that were hard to help. Some jokes or some sarcastic comments make even the rudest people laugh often times. You just gotta in some way communicate they're talking to an actual person who cares about their shit or at least see it as their job to do something about it.
Granted: I was encouraged to develop your own script pretty much everywhere I worked. I'm not sure that's the same in other coutnries. I'm from the Netherlands.
Excessive bathroom breaks lol for taking one five min break lol
Lmfaooo. Dude. If i go the ppl dem job like dis. Bound to get fired!!😂🤣🤣 miss said . Could u take the caps lock out yo voice. I am a manager i managed to get this job, manage to get yo ass..🤣😂😂😂
I work at a call center rn and the only thing I can say happens here is the explainer because most of them just want you off their phone but other than that you can go to the restroom whenever everyone smokes weed there everyone is literally drunk or high while taking the calls
lol
I feel completely identified now that I started working in call center. This is an everyday thing... 🤦♀️
I work in a sales department and as everyone knows the hardest part is to take the address, I'm not a native speaker so sometimes is hard to me to understand the streets names and is even more annoying when the Cxs gets upset with me for not understand
What about the "I don't ever do this/I don't ever complain but.." yeah, bullshit. lol.
please make more
Thank you! We are working on a new set of episodes!
thanks! looking forward to it! :P
Nafeeza Ali part 2 is out!!! it's hilarious
okay great ,these comments very helpful for the newbies out there
Lol this sound exactly like my job at Teleperformance JA
We do not have bathroom breaks where I work 😅
This sums up the life of a call center employee......
The Screamer yeah ahahah
I just can imagine myself telling that to callers, I was marked down for not showing empathy, I MEAN I DONT GIVE A SHIT IF UR HUSBAND IS DIVORCING U MICHELLE.
wth nicole the manager sounds like shes one of those difficult customers who always ask to speak to a manager
Had my first call center job some months ago, it was shit but not because of the calls but because of the stupid team leader that I had.
This piece of shit guy did all he could to try to cut my bonuses, I got to the point that he threatened to cut my entire bonus because I refused to take a call 2 minutes after my shift ended.
So glad I found a job that pays me double after that.
People, if you got money but are in desperate need of a job, do not take the call center jobs, and if you take them, stick with the training and get your money.
this job is actually the lowest of the lowest. you just feel you're in the lowest rank.
why didn't they do more episodes? It is so funny
Episode 2 is up and 3 is on the way ;)