Pan Am Training Video: "Shop Talk" (circa 1989)
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- Опубликовано: 15 апр 2022
- This is a corporate Pan Am training video made for passenger service personnel around the topic of "shop talk" and customer perception of professionalism, circa 1989. It was filmed inside Miami International Airport and the aircraft mockup training classroom at the Pan Am flight Academy.
Special thanks to Linda Reynolds for saving a collection of safety and training VHS tapes after the airline closed on December 4, 1991.
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“With all these freebies on our flights, it’s no wonder we’re loosing money” and less than 2 years later Pan Am would close its doors.
*losing
Pan Am didn't closed doors because they stood by their polices. Not fair for others get free stuff while others pay for it.
I'm pretty sure lose is spelled wrong, more than it it is spelled correct. 🤦
Must have been written by the "Airplane!" scriptwriters. "599 just lost an engine" (perhaps it was overloaded with luggage). "Looks like I picked the wrong week to give up snorting coke."
Haha! One of the funniest films ever made. Absolutely brilliant!
Shirley you can’t be serious
Why would a common occurrence mean it was written by the Zucker brothers? These are things airlines have to deal with, week in and week out…
That's one muscular sanitarian. 2:27
He probably misread the casting flyer for this job, thinking it was more...physically engaged/80s porn... not professional acting work 🤣
Musculature.
he was paid just to spray air freshener, no wonder they soon went outta business
Who else heard in their head: " Hi! Im Troy McClure, you might remember me from..."
United Airlines actually took over the Pan Am gates in MIA for a bit. OMG, this video is hilarious. Mullet guy and "smelly lav." is my favorite.
"Hey Jimmy, can you believe they are going to wait another day to fix engine number two, nuts isn't it ?"
This should be used in training today!!
It is as of 2017 with delta
The ideology should be learned today by all young folks in any service or healthcare industry: watch the chitchat around customers. Don't complain about your coworkers or company in front of customers. Do I sound old now lol?
I kept expecting the bad examples to have an end point, but they just kept going on and on!
"well hello biceps, thanks for the spray. I'll meet you in the smelly lav . . . "
That scene needs a different soundrack...
2:26 I dropped my frickn' tablet on the floor! 🤣🤣🤣
Aside from the comments overtly rude to customers, I’d rather hear employees being honest about their company than having to be on 24/7
That's a training video or Spirit Airlines daily normal operation? 😆
This right here is a depiction of American Airlines.
By 1989, Pan Am was really in deep doo-doo. The planes looked run-down and worn. Happy talk from front line employees wasn't going to save them.
what about air freshener?
oh give me a break, if people can't handle a little truth then too bad.
Although I was employed by TW for almost 15-years, travelling in first-class on many of their domestic and international routes, I always thought PA was the better airline in terms of service in the forward [first-class] cabin. When I flew on PA it was on a discounted interline ticket. The PA cabin crew were always highly professional.
2:35 Those two guys were spitting TRUTH- it's exactly what happened to Pan Am in Dec 88!
What did he say? I couldn’t understand even with closed captioning.
@@FyreStartr Yeh, it was a bit muffled. Basically they were saying that the luggage security sucked i.e. it would be easy to smuggle a bomb or weapon on board, and that's why they don't fly any more.
I'm not sure if this video was made in 1989. It could have been before. I don't see a date on it. If it was made in 1989, I find it would be kind of odd to create a video with employees talking about what could be in the bags, right after Lockerbie.
@@roachtoasties If this video was released and shown to employees in 1989, then it’s a pretty safe bet it was created in 1988…
@@FyreStartr - Even with the best security [inaudible], man, it's easy to get a bag inside the airplane.
- You're telling me? That's why I don't like to travel anymore.
2:05 well that aged well 😂
Oh, my God, I would pay extra to hear this all chisme, that's freaking hilarious, jajajajajaja
All these clips were filmed at LaGuardia.
"even with the best security, it's easy to get a bag inside an airplane"
now THAT one was below the belt, considering lockerbie....
THE TRUTH SHALL SET YOU FREE !
That's Miami international airport!! Lol wow the F gates are still the same
why do they have NYC accents?
Wow...engines falling off planes, 40 bags left behind, no food, employees afraid to fly their own airline. PanAm was one crappy airline. Underlying theme of the training video: hide everything from the customers!
They were good, even the best… not by the 80s though
In aviation lingo, to lose an engine just means that the engine has stopped working, not that it has fallen off the plane. The vast majority of the time the plane with a "lost" engine lands safely.
Is that the “Micromachines Guy” around the 3:30 mark?
Phil Hartman was the best!
This is basically United Airlines in a nutshell.
This is why I don’t check bags lol
I wanted to hear more about the stinky lav!!
This is par for the course today.
Miami, but NYC accents, and they look a little young to be snowbirds?
2:36 Lockerbie
It's those of us flyers who buy the cheapest possible fare to earn status why airlines keep flying. We may not have the biggest profit margin for the airlines but what we lack in margin we more than make up for in volume!
3:48 what is Betty White doing on that video?
Can you guys believe the one employee talked to his friend when they were passengers??
I worked for Braniff in the accounting dept. and used my NR travel almost every weekend. I noticed the staff at the smaller , non hub stations were always much more professional. The hub station personnel were always much angrier and unprofessional. The staff at our DFW hub were the worst -Any else notice this phenomena at PA or other carriers or was it just Braniff ?
AA in the late'80s was similar: DFW and LAX staff were probably over-worked and stressed out. I found ORD staff to be great.
So glad you have a presents on RUclips💙
Ugggh the radio talk.
2:27 the airplane training pr0n equivalent of didyoucallforaplumber...
Unprofessional behavior and chatter is the norm now...........with all companies!!!
And today in 2023 this is the norm for every company in United States. There is no professionalism anymore anywhere’
Lol no wonder they tanked. Eh they probably have 10x worse on delta or United though haha
I lost it at Pam am is in the business of caring for people who pay for their 💺. As opposed to caring for those that don't?