Full Interview with Teller Erica Glass - Raw Bodycam Video of Ryan Coogler BofA Arrest Video #4
HTML-код
- Опубликовано: 10 мар 2022
- I have written a book called "High-Risk Transaction: The Ryan Coogler - Bank of America Incident" which breaks down what the bank and police did wrong in this horrible incident. Check it out, now available
www.CooglerBofABook.com
Additional Body Cam footage released by Atlanta PD in regards to January 7, 2022 incident at Bank of America in the Buckhead section of Atlanta where Ryan Coogler, acclaimed movie director was detained for allegedly trying to rob the bank.
This clip is an interview with the teller, Erica Glass. Erica was the person who placed the 911 call on Ryan Coogler after he presented 2 valid IDs and asked to withdrawal $12,000 from his account. It was this teller who decided that this was grounds to have him arrested, and her supervisor, the assistant manager believed so as well.
Reserving judgment until I saw this video, I wanted to believe there was a tipping point where this went sideways. But as someone who was a teller and worked with hundreds of them over the years, I can tell an untrained, uncaring associate when I see one. Like so many people at Bank of America, the lackadaisical attitude with their clients ends up putting people in scary situations sometimes, and her lack of training, and lack of accountability make firing her not even worth the effort. This was gross negligence that could have gotten someone killed.
High-Risk Transaction: The Ryan Coogler - Bank of America Incident tells the story of a bizarre police-involved incident in the tony Buckhead neighborhood of Atlanta, GA.
Acclaimed director Ryan Coogler, best known for directing the box-office hits like Black Panther and Creed, went into a Bank of America one cold Friday January morning to discreetly withdraw $12,000 to pay an employee of his. How did he end up in handcuffs for over an hour, accused of attempting to rob the same bank where he waited in line to withdraw money from his checking account?
This incident set off a firestorm of angry comments on social media from those in the entertainment industry, the banking industry, critics of the Atlanta PD, and the African-American community.
Author James Baca, known professionally as “The Notorious Banker”, uncovers why the incident happened and how it could have been prevented. Baca is a 13-year former employee of Bank of America, including years in a managerial role and a consumer advocate specializing in dealing with bank issues for four years. Baca reviewed the hours of publicly released bodycam footage countless times to detail the flaws made by Bank of America in its handling of this incident. Why did it escalate from a basic customer request to a 911 call from a scared teller who had a thrown-together management team ill-equipped to handle the mess the branch created.
Baca intertwines his intimate knowledge of general banking procedures, interlaced with personal stories of workplace flubs inside the bank, and commentary on the state of the retail banking industry to paint a picture of a bank branch making an unforgivable mistake to a prominent movie maker going into the bank to do a transaction that you and I would do. Baca also discusses who’s to blame the most and what roles racism and the police had in the interaction. Like everything else Bank of America-related, it is hopelessly complicated.
There is no way in hell I would want this woman to be my teller, she's dangerous!
Stupidity on this level could get someone killed. Get this dummy out of here
Nailed it. And her using her pregnancy over and over again as an excuse just set women back a few years.
She needs to be at home because she Obviously has difficulty working while pregnant
Right
Before i actually watch this video.... I agree. She'll flip ya business to the clients and that's a legal robbery. She's goofy as hell!!!
Fire her ASAP! Her lack of comprehension skills could have escalated and caused Coogler more harm than it already has.
Fire all them dumb S.O.B'S Especially the manager, none of them can comprehend what the note says its clearly Understandable. That my 10 year old grandmother Could understand
And the f**king Manager as well. I bet the Asst Manager is just drooling waiting on that promotion that’s coming. 😭
@@King.David.219 They can't comprehend it because they didn't f'ing read it!!!!
@@NQuiz52 That's even worse
I understand your anger, but please keep in mind that she was new like fresh as a teller and pregnant. Her emotions kick in.
That’s the stupidest bank teller!
😂😂😂frfr
I totally agree with you Smdh 🤦🏽♀️
Facts
by leaps and bounds
I'm surprised she can count.
She didn't follow proper procedures. She didn't compare I.D. to account. She assumed the worst and panicked because she claims to be pregnant. No bank robber is going to give you their I.D. with an account at the bank to match.
Ain't this the truth
& he inserted his debit card for the withdrawal. ..otherwise he'd be a very accommodating bank robber.
She's not suited for that job.
Bingo!!!
Facts!!!!!!!!
Bad training by Bank of America
simple solution, close your account, flip them off as you walk out, put money in a different bank, then sue them for this bs
Close it any respect for you
Facts!! It’s Atlanta, find a Black owned Bank!!!
@@derrickrc5853 💥 took the words right out of my mouth .. there are 18 black own banks nationwide
The problem is, is there a bank in America which isn't dangerous for a black man?
She's definitely incompetent. There is NO JUSTIFICATION IN WHAT HAPPENED. They all should be fired!!
Incompetent is the perfect description for this clown 🤡.
Imagine looking at his account, looking at his ID - and you deduce this must be a robbery…. HUH!?!? The manager is accountable too.
she's malicious and envious to begin with, not that SOP shyte she was yupping all about and the cops asking the question didn't event try break her narrative. so, many flaws with her story telling BS.
@@ServantProfessional naw man, imagine having the ACCOUNT and NAME pulled up but not looking at it lol smh.
Soon as this all got sorted out….2 things- 1 give me ALL my money! 2 you’ll be hearing from my attorney
@@ServantProfessional very much incompetent because she never looked at the ID closely to verify anything
If she is calling the cops on innocent people because "baby", she does not need to be working at a bank. She didn't even read the note. Can she read???
She belong some where as a cashier. Plan and simple.
@@lelabrooks04 She needs a work from home job so she doesn't risk anyone else's life.
She can read. She just doesn’t like the fact that he wouldn’t speak to her and so she decided to make things a little bit more difficult for him…
Did anyone notice the teller said they “flag” anyone that wears stereotypical clothing in their bank. Andddd all I saw were Black employees. That shit speaks volumes about our internal racial bias. This shit is going to live forever and be a textbook example of how some Blacks have unconscious basis towards their own people. 🤷🏽♂️
Black on black racism is alive and well.
As I’ve said before!! It’s a white own bank therefore they have racist white policy!!
Exactly. There is black bias in our community.
when i clicked on the video and seen it was a sister, that broke my heart.
@@ms.w.9214 how much of this is also about the hate for black men by our own women? Considering this is Atlanta where black wealth is common, this was tragic
People find anything to complain about????Ummmmm yea like getting handcuffed and having an officer unholster his gun behind your back while you are trying to withdraw your OWN DAMN money is normal....Ok officer you know that made a lot of damn sense.
That part pissed me off. Prime example of how detached police are in this country. I believe off a simple statement like that none of them should be police anywhere in any country.
@@nsp932 Yea a couple of the officers acted as slow as Erica Glass acted....They all made me want to vomit...
Right
I caught that too. If you pay attn to the other videos, that Officer is a real piece of work. He flat out ignored another Officer asking him for help outside, all so he could go in the bank and stand there while this teller shows how really dumb she is….,
The cop says it's unusual to present a note. It's UNUSUAL for 'BROKE ASS' cops.
👏 👏 👏 👏 👏 👏 👏 👏 👏 👏 👏
Lol
Most cops are broke and lack critical thinking skills that's the only job they can get
Cops do have below average intelligence.
“Talk about it!!” 🙌🏽
Don’t get arrested folks, she could be on your jury…
Omg now this statement scares me 😂😂😂
What a nitwit she is.
A dizzy b....
These are the silly ppl they choose too... somebody's whole life in the hands of an idiot🙄
agreed....black karen
This bank teller embodies why I'm concerned with stupid people getting jobs.
This b**** is a f****** noodle a real Candy from Two and a half Men
😂...
“I didn’t say he was trying to rob me”…
Yet you called the cops!?!? 😑
She pissed me off saying that!
@@redloveeee She is just outright stupid. I feel embarrassed for her.
So he gives his ID which matches the account but she fails to verify it, he inserts his own debit card and enters his pin code, and the teller thinks he is robbing who…himself?…she is an idiot. I’ve never seen a bank robber show up with an ID and debit card to boot. All he wanted was for her to count the money discreetly in the back. She does not need to be a teller at this bank or any other.
She profiled him and thought the card and pin were stolen too. And didn’t bother to confirm ID because she didn’t respect him enough to do that. That’s what she meant by it seemed sketchy. She needs to be fired and then sued for defamation of character.
💯
Well as it was an account it was fraud at worst. Not a robbery
@@lizcollinson2692 What? when is withdrawing money from your own account fraud...sit down clown 🤡
@@redpillredpill3216 Absolutely!!
She should be fired ASAP. She failed miserably at her job. If she that scary she don't need to be a teller at the bank.
Exactly. When that lawsuit is filed, more than likely they are going to fire her. That’s on her.
nah man, she needs a therapist.
she is overcome with irrational fears.
I don't think she could function well in public, without psychological help.
So because he didn't speak to you!!! It's people like her that make people lives worse than what it has to be. She felt all that FEAR from a black man withdrawing his own money. GTFOH!!!
Let me state the obvious ==>> The teller couldn't read! And she certainly didn't know what the word **discreet** meant. Geesh!
Had I been the teller and he presented himself with that transaction, once I'da seen't what he had in his bank account.... he'd have gotten my most
gracious smile AND a l'il flirtation, OK? ☺☺☺ Yeah I got a man, but I got cousins who don't! LOL!
This incident just happened and the teller couldn’t recall what happened??? I know places are desperate to hire people but some jobs needs to be more discerning. You didn’t match the name with the account,girl have several seat….you are just dumb!!!
@@byDsign you're probably right, but to be fair, Coogler's handwriting is pretty illegible 😂
Right! Can’t stand girls like her smh
It more than likely alerted as "high risk transaction" because it was over the CTR limit of $10,000.01. I feel like most bank tellers should know that. 🙄
Right and all they needed to do was verify his ID and then send him an email. Coulda been out of there in 10 minutes
Yea it says to check the ID not call the cops. She snitch on herself, she stated he handed her the ID but she never checked the name… girl what… ok bye Felicia!!! She saw he had millions and got mad she broke. Instead of being hateful she should have talked up on a job opportunity and then maybe she could afford a wig that’s not tangled up.
She obviously didn't read the training materials.
High risk transaction would only have been for the amount of cash required. The reason he didn’t want to state that amount in the branch & wrote a note in the first place.
ALL bank tellers SHOULD know that, I figured that out as soon as she said it was a high risk transaction and I've never worked in a bank in my life. If she can't even comprehend what a high risk transaction is, she shouldn't be in that position. PERIOD!!!
The police got scared once they realized who Ryan Coogler was and the fact that he wanted all their names 😅🤣
Right. That one cop got mad once he had to give his name.
You see how the one gone get mad then jets out! No you was probably the one being an azz to him!
And badge # lol 😂
@@lcjones4682 The cops had the nerve to act offended at him!💯🤷🏾♂️🤦🏾♂️
They're coddling this dummy while they have a hard working man in handcuffs at gunpoint.
right the cop said something to the effect of I like what you're doing to the teller
Check the mans account first with your manager and you would've known he had an account. He could've had a disability and couldn't talk what then? Bank robbers don't give you their ID and bank card. She needs training, and if she gets nervous that easily, then that jobs not for her. That's how you get hurt or killed.
I’ve helped deaf ppl before at the bank as well as a mute man and a person who had tongue cancer. You are so right
Perfect response and the cops pulled a gun on him and are acting as if it's no big deal smh
the person who trained this woman should be fired in my opinion and the teller its so many things that is wrong with her that im not even going to bother with her.
She saw his account 😆 and got nervous wishing it was hers lord forgive me for saying that 😅
Exactly Bank robbers don’t give you an ID and Debit card for tha money simple as that
Interview with teller starts at 6:24. She’s clearly not very bright bc the confusion entirely stemmed from her inability to comprehend the very clear note she received or even read his name to confirm the ID matched his account.
What also stuck out to me was her consistent use of the phrase sketchy and repeated mention of it being a Cali ID. Not to mention the cop trying to make her feel better for profiling this man.
Like others said I hope she gets out the workforce and focuses on her baby.
Came back to LOL at them saying $12k isn’t a lot when that’s more than 20% of APD’s average annual salary 😂
True story. This teller has baby daddy issues that is being displaced on all black men she will incounter.
The note is how bank robbers rob banks. The idiot set the tone by giving her a hand written note. Attacking her intellectuality makes you sound like a dummy. I hope people like you get out of the work force and hopefully tend to your baby instead of the govt.
@@Jasmine-id8jg Not sure what you are laughing at like a hysterical female but the amount don't matter much just the hand written note by a dummy and anyone who backs that up is a dummy. All banks have withdrawal slips. If you had a bank account you would know that.
@@wanaraz reading this made my head hurt lmao. You must be part of the noodlehead brigade, just like lil miss teller, to be defending this nonsense.
Calling the police without taking the time to verify that the ID matched was stupid and indefensible. The only “hysterical female” is on this video.
Teller - “I didn’t look at the ID. I felt he was sketchy, so I called 911.”
Police - “We come in guns drawn like we supposed to do.”
Doesn’t that just say everything! Incompetent teller; police ready to escalate to the MAX and threaten the situation with deadly force before they have any handle on the situation. This is stomach turning stuff.
Exactly. And all for a man asking to take money from his own account.
Black women in america really out here being the enemy of black men… she get behind that desk and think she’s one of them. 🤡
Don’t speak on the police if you have never been on stupid your ignorance is showing.
“I was too shaken up to check his identity.” Seriously?! What an idiot. I’m enraged for him that she put him through this nonsense, and also hugely concerned that people this dumb may be handling my money. Please tell me Erica Glass is no longer handling anyone’s money, anywhere.
He didn't say it out loud because he didn't want the world to know how much money he was walking out with. How can you rob a bank getting your own money??
She needs to be fired for not being competent at her job.
The bank teller obviously has no sense but the cops logic seems off as well. He tells her that $12,000 isn't enough to write a note? I'm definitely not a rich man but are people just walking around with that kind of cash money in their pockets?
Also at the end Coogler voices his concern with having guns drawn on him for pulling money out of his own account. And the officer says to the other one "people will find anything to complain about". I guess I'm just soft butt I feel that guns being drawn me might be slightly traumatic, especially when you think of how many times that scenario has played out horribly.
Bingo!
The cops need to be on desk duty and nothing else. He made that dumb ass comment like people haven’t died over a much lesser amount of money smh
Yes people like you will find anything to complain about.
Cop sounded like an idiot too when he backed up the teller’s actions.
This officer is dangerous. First of all COVID is killing people and he is wondering why Ryan had on a mask? Then he is a terrible cop who justifies why he would draw his weapon with no probable cause but now he is a bank expert. Wonder why people don’t trust some cops?
When threats to your safety come from the same side of the coin. Implicit biases, she drank the Kool-Aid. Unless he is wearing money around his neck or the designer clothes on his body he had to be up to no good. His visual perception threw her off and she assumed he wasn't the owner of the account/s. She profiled him and jeprodized his safety and potentially put those officer in a career ending situation.
I couldn't have said it better
That was dumb. He wore a mask and asked for money on a hand written note. FOOL.
Everyone wears a mask now. He entered the bank card and provided ID. The teller performed her job poorly. Everyone in the branch should be fired. Worked in a bank and this was common.
@@ernestdoyle6937 nobody was fired and there was no lawsuit. It's over.
@@wanaraz Customers OFTEN write notes to keep from verbal instructions getting confusing. So the TELLER called 911 w/o authorization while the manager was handling the situation. She’s an idiot.
And the nerve of that officer talking about people find anything to complain about. Are u serious, he could have been killed
People please pray for that baby she is carrying, because that is one ignorant bankteller. She has the nerve to sit there and explain to the cops how she didn't check the ID (do her job correctly) because she was startled?! What a dimwitted woman! You were startled by someone providing his ID and PIN number and inserting his debit card?! This is not the job for you dimwit!
@Frank Flecher Americans are the smartest bunch so it's ok
She don't need to be in customer service, fire her! She didn't even run his card. I hope he sues her! I mean she sounds drunk.
She is not drunk, she is just stupid
That’s her regional accent.
Nah, that's pregnancy brain. This chick need not procreate anymore 🤣😂🤣😂
@Bugie Iqbal that shows a lack of proper training.
If they don't get rid of her she's going to cause a big lawsuit one day.
Hell she just did!!!!
She already did.
@S Under + Or worst. With guns drawn, this thing could've been fatal.
She is Lying, She said he was a High Risk ! It's His Own Account She didn't Read the note . She doesn't seem to know How to do Her Job.... Now She tried to Cover Her Ass hope she gets Fired ,!!
You don't give notes in banks for obvious reasons dummy. LOL
All banks have pens for what?! To write? Correct?! You more the dummy🤦🏿♂️
@@wanaraz When I was a teller, happened all the time, especially with business owners.
I write notes at the bank 🤷🏿. It's very common. Besides he gave her his ID pls name a bank robber that wants to be identified?
@@wanaraz on a withdrawal slip, dum dum
And the cop trying to make her ass feel better
Every last one of them just goofy smh
Its obvious the teller copped an attitude because he didn't speak to her. Got Damn shame!
Three letters CTR. All she had to do is fill out the cash transaction report since it was $10,000.01 and let the customer go about their business. He should sue the bank. Headquarters need to do a thorough investigation of that particular branch.
This is what I’m talking about! There are SO MANY rules and regulations set in place that prevent “mistakes” like this! But naw, it’s “Ryan’s fault” because he wrote a note. If people were properly trained and took the steps things would be so much better!
12:39 she actually says “I’m not accusing him of anything, it was just sketchy…,” you go to your manager and you already said the manager wanted to go talk to him but you stopped him saying it’s sketchy and you called the cops. You did more than accuse him, you tried to get him arrested and she didn’t even look to see if his ID was the same person on the account that populated. He definitely got him a nice lil payday coming from the bank because if she felt something was off, she could’ve refused him service, not get him arrested.
He’s the director of black panther which gross 1.3 billion lol he should be fine.
Too late, he gave a statement along with BOA that it shouldn't have happened in the first place and he accepts their apology and is moving on with his life. Not that he needs the money anyways.
@@nevesseven1656
The point of all if this is to bring attention to what happened to this man and so that this doesnt happen to anyone else
This teller actions could have easily gotten this customer killed
@@wendellknight2072 I get the point you are trying to make and agree in that sentiment, however, he made his point regardless of you trying to make your own point out of the situation or the opening posts call for a pay day.
I'm just a realist, and the ods of this happening to me didn't go down because of people being aware it happened to him and aware as it will continue to happen to others as it has in the past.
@@nevesseven1656
Chief the reason that this ridiculously foul bs happened is because of the action of panicky and incompetent bank teller and by exposing her maybe this will make someone else think stop and think before they pull this kind of foul BS
What if he couldn’t talk or had some kind of disability. This makes no sense after she got her manager and still couldn’t get this right.
This girl blamed this situation on her unborn child saying she felt something wasn't right with her stomach. Wow! The baby moved!
These officers trying to justify this and making side remarks is very telling.
Wat u expect they atlanta police lmao
The APD are not the brightest.
They got a call for a BANK ROBBERY. What do you expect?????
Exactly.
SMH
I agree with you Knesha..100%
Even the sound of her voice is annoying... I would say she'd be better working at Walmart but I don't want to offend those good hard working people
I think what's more frustrating is the attitude of some of the cops here. Some people shouldn't be in certain fields. You're bad mouthing a man who got a gun drawn on him as if he experiences it daily. Of course he's going to be upset. I get that the cops have to do their job and detain first and investigate afterwards but how about some empathy?
This! That is what kissed me off even more. The cops were talking to Ryan crazy like he was in the wrong. Yep…want all your names and badge numbers.
They were more worried about their reputation cause they knew he was a celebrity and they were gonna end up on the news
The cop Pritchard was an absolute ass! And it’s even more upsetting tht he’s a Blck man himself tht acts as if he can’t understand Cooglers frustration!!!
@@superdadAlls trust and believe they will be fired !! And now that there faces are out there . There life will never be the same
Most cops are sociopaths.
The sign behind her clearly says "BANG HEAD HERE" lol
Lol
I noticed that 😂
You mean they actually letting her count money????
This teller needs a new job because this is not it. I worked at Bank of America during college and received many notes stating how much money they want out of their account and what bills they want. When our back got robbed they came in with a gun and did not give a note. She could have gotten him killed!
Yep, I think burger king would be more suitable for her
AND Robbers don't give out ID, debit, verify pin numbers and ALL That would be hands down the dumbest bank robbery in history
So because he didn’t want to talk to her that’s what made him skeptical
Tellers know that half the customers aren’t talkative at all and note passing is quite normal
And these cops act like they're not human. That's your job and that is correct. But a normal citizen is not used to having guns drawn on them when they're doing no crime. So for you to say whatever is ridiculous and is why we have a divide between the citizens and cops. You can't stop for one second to see it from his perspective at all. Yes the bank teller may have been doing her job even though it was done poorly and you may be doing your job and be doing it correctly, it still doesn't invalidate his feelings and reaction. Somehow the cop thinks that because he's doing his job the citizen is supposed to enjoy having guns drawn on them. How pathetic
Well said. I have said the same thing under other comments as well. The cops may have been doing their jobs but are they not allowed to use discretion at all before drawing guns.
Straight facts!
all those cops should shoot 1st.....then ask questions later. isnt that procedure?
Well said
Atlanta is overrun with SIMPS so I am not surprised by the cop's comments
I think this bank teller should be fired!
If she didn't feel comfortable going back and talking to him, then it was the managers responsibility to go and verify the account since it's flagged to do multiple steps of identification. He should not have said to her, well then just call the police. The manager should have been fired.
Whoever made the police call decision should be fired. If both of them did then both of them should. The police were wrong. They had no just cause to escort him out of the bank or cuff him at all. He didn't do anything illegal or hostile.
@Geeniality + The bank teller felt uncomfortable perhaps instructing him to remove his skull cap, sun glasses or adjust his mask? Yet she was comfortable summoning police response that could have brought harm to somebody? Was she comfortable justifying the need for the call to the 9-1-1 dispatch operator which I assume took a longer amount of time than interacting with the banking public?
I agree. The manager is worse than the teller.
She is not the smartest knife in the draw. All the ummms. I cannot remember what I said etc..
A bank robber doesn't give you his ID and a name with all their information on it. She should go ahead and quit that job and be the best mother she can be.
Yup 👍🏽💯🤣🤣🤣🤣🤣🤣
Facts!! Clearly this job is not suited for her.
Her raising a kid is also scary
Simply write the amount you wish to withdraw on the slip provided, politely ask for the money to be counted with you in an office in the back, and ur on ur way.. It’s not hard to be discrete about these things. Handing the teller a note and insisting they read it while your face is completely covered is not something I’d imagine you normally encounter. That initial shock made the teller nervous and sus of the situation.
Obviously sucks for the guy bc he technically did absolutely nothing wrong, but be honest with yourself about why this happened..
Amen and Amen.
Why is the cop disclosing information about the victim to the teller, trying to coddle her?
Officer Pritchard is the reason why innocent cops get ambushed and killed, his dismissive attitude is appalling and the young lady if I’m being nice shouldn’t be working in a bank if anywhere, all she provided was speculative scenarios that could’ve been fatal, totally embarrassing and unacceptable, this is my PG version of what I really want to say
Exactly he could've been killed that's a serious crime to be accused of she should be held accountable.
They didn't even tell him there was a problem until the cops showed up, so he couldn't explain further. The teller and supervisor are crazy as hell.
The cops commentary is unnecessary
I agree
You can tell the body language of everyone there that this shouldn't have happened whatsoever, it's written on everyone's face after they learned what they needed to learn
I'm glad the cops didn't completely fumble this situation.
This is a case of bad training. His account is not high risk. Any transaction above $10k is going to flag as "high risk" for the bank to take extra protocols. Like looking at his bank history to see if this is regular for his account. This girl didn't read the note and did no protocols. All she did was call it "sketchy" and run to her manager, then they both called the cops. Just f'n awful.
Correction: She said SHE CALLED THE COPS when the manager went to speak to Ryan.
Unbelievable that you jumped to calling the cops first never looked at his ID
"I am not saying he was trying to rob" on the other hand ill call a police and tell them someone is robbing me
This smells to high heaven. Teller: I don't want to accuse anyone!!!! He had a California ID so why was he trying to withdraw money in Georgia. It seemed suspicious. Yes, he had quite a bit of funds in his account, more than enough to cover his withdrawal....I was afraid of what MIGHT happen because I have to protect myself and my baby. If an alert comes up on your system isn't it YOUR responsibility to investigate it? What do the police have to do with what your system is saying. When the police asked her about it she slid back and admitted she didn't know what the alert was for. Let's call the police and let them tell us what the alert means. If she is SO afraid for her and her child's safety she needs to find another job.
I would LOVE to have been a fly on the wall during the conversation between Mr. Coogler and BoA after the incident...
Been here before…, the black lady is afraid of people who look like her! She should go on maternity leave now …expeditiously!
And just stay at home too. She don’t need to come back 😂😂
And her keep blaming pregnant is kind distasteful. What robber gonna give ALL THEIR INFORMATION AND A SPECIFIC checking account
Why is the officer telling the teller what Ryan does for a living? That's irrelevant.
We live In a crazy world..
Completely irrelevant and unnecessary information. He just wanted her to know he worked with Tyler Perry 🙄 Black ppl do the most and the least 😬
Facts!
To make her feel silly for assuming he shouldn’t have that much money.
She should not be working at the bank!
Or working at all
they figured he was a celebrity and that they were gonna end up on the news so they went extra hard trying to defend their actions instead of being present and listening to what he was trying to express to them and empathizing
Take her Black card she don't belong !!! How are you not Accusing him of anything but you call the police 🤔 And for her to be a black woman & knowing how the interaction with police & black men ends up why even call the police go to the manager
I'm ready to protest in front of that damned branch after seeing this!
*FIRE her AND the manager who co-signed this bullschitt!*
And the officer sympathizing with the teller was being an idiot too, and he was black himself.
But that doesn’t surprise me. Classism, and colorism by your own race is almost as much of a problem as racism.
It is bad training. I worked front office for two years. She needs to be fired. Where is the manager. This is frustrating to watch. He gave her his ID for god sake.
@@carsalot5622 .... The manager involved in this situation needs to be fired also!
The responsibilty goes on the manager. The employee deferred to the manager and the manager told her to call the police.
No, the manager told her to TALK to him. Granted Ryan didn't want to announce the transaction.
I just wonder if it's illegal to read notes customers give. Talking bout her stomach started turning.. GIRL YOU'RE PREGNANT 🤦🏾♂️
@@vvorthabilly the manager also called 911. She spoke to the manager first. Anything that happened after that is the responsibility of the manager. The manager could have went out there and took care of it but instead told her that they would go back together and she said she wasn’t comfortable doing that especially since she is pregnant
@@shericelanaetv7417 I don't disagree on that. Ain't nobody following protocol 🤷🏾♂️ and the cops wtf was that's questioning of Ryan 🤦🏾♂️
Constantly says she’s not accusing him or stealing but never justified her reason for calling the police. She originally said her manager said ok let’s go talk to him she said “ no I have to protect my baby, and I stayed here and called the police” So basically her own personal fears and basis caused the whole incident
She doesn’t remember what really happened.
I always write a note when going to the bank when getting more than $200 in cash so the people around me do not know how much money I'm walking out with. This is done for safety. If the 2 people know I was walking out with $12,000 people can do strange things...
I like how the cop talking about 12k isn’t that much money.lol you’re a cop that’s probably 20% of your salary
Teller and assistant manager the male both need to be fired. He never looked at the note and instigated/ lied when police arrived, he said he passed a note demanding $12k, liar, and teller called police mentioning only a portion of the note, just hearing her voice she sounds so clueless
Fire her, the manager and demote the cop! There all Idiots with no common sense!! The cop is still trying to imply the customer is wrong for his attire and communication. Common sense would tell you your speech will be muffled because of the mask so even if you try to talk soft you will have to raise your voice to compensate for the mask
My stomach started turning because you got gas 🤣🤣🤣🤣
LOL
that was your unborn telling you "mom, Please! stop, just stop and give this man his money" LOL
I hate to say it, but she isn’t bright at all.
She needs to be arrested. She could have gotten an innocent man killed. SMH
Whenever has a bank robber given the teller their I.D & debit card ⁉️ this is definitely a BAD, BAD look for this woman 🤔🤔
Just do the CTR and be done with it. I worked front office two years before going to back office. 12K is nothing
18:01 when the officer said ppl will find anything to complain about. YALL LITERALLY PULLED OUT YALL GUN FOR TRYING TO GET HIS MONEY OUT OF HIS OWN ACCOUNT. I WOULD WANT YALL NAMES TOO!!!!!!!!!
Like I want the cops to be, I want the bank tellers I deal with to use common sense instead of acting out from some irrational fears. Everyone is supposed to be a professional. This bank lady is anything but professional in her demeanor by her quick jump to conclusion. Is the customer using common sense to ask the teller to withdraw a large sum of money quietly in a note? Sure. Is the customer producing ID? Sure. Does the customer have the PIN? The list goes on. At what point does a bank teller in this situation think he’s robbing the bank when if she had had proper training would indicate an unusual but legitimate customer’s request? Instead, she made an unwarranted judgement out of fears more than using common sense. The fact that her supervisor made the same determination is even more dumbfounded. The teller was clearly under-trained, not ready to deal with the public. Her supervisor, on the other hand, should have known better. The teller should go back to probationary period, while the supervisor should be fired. This is not some small town bank. This is a national bank with plenty of resources at training its workers. For this unfortunate and life-changing event to have happened to all involved, especially the customer who probably now has PTSD to some degree, there was failure at multiple levels. The only silver lining here is this can be used as a case study for training bank tellers. I should add that the cops acted appropriately in this case, with the exception of having the suspected bank robber in handcuffs for too long. They should have released him from cuff as soon as they heard that the man had produced a bank card, that his face matched his ID, that he indeed had an account at the bank with a large balance. With this preliminary info, it should have been clear to the cops that this has been a misunderstanding. As said, this is a learning moment for so many involved. Be calm, be kind, be open-minded, be smart. Don’t succumb to irrational fears.
The supervisor, The male, is the catalyst for all this because she reprint the weirdness to him And he’s the one carrying the torch to call the cops. I’ve been in both roles. He messed up the worst
How many times have a killer or kidnapper take their victims debit card and withdraw money from their account t. If they don’t use fingerprints to verify someone we can’t say for sure it’s 100% their account , we use good faith in this way. But there are a lot of no good, evil people out here… I think she did a good thing. Ryan coogler is a pawn. Wake up guys. For months there has been a weak agenda going around and advising people to take their money out of the banks, on top of that, I feel this was planned and orchestrated to prove a point of some sort especially since Jussie smoulets verdict was coming a month away. Ruth Ryan is an A-hole and made this poor decision on his own or sooner sort of political advocate with an agenda put him up to it. I don’t know any black men… or any one for that matter that would write anything of any sort on a paper and slip it to a teller then proceed to be non communicative and/or weird.. a mess I would sue his arssss for sure.
Don’t skip notes period. Because that’s something bank robbers do (historically)
@@TheNotoriousBanker this lady is a idiot!! If his account (came up)! She should be fired!!!
@@mynextmoveisalwaysmybestmove WRONG! He matched his photo id AND his signature on the withdrawal slip matched his id signature. And his account had more than enough. A flag goes up at withdrawals over 10 G for everyone.it’s a precaution. Her training was obviously faulty
Thank God Ryan was calm. This could've escalated all because she didn't use common sense to match his ID to his account. And then she said, I'm not accusing him of anything. Well why tf the police there if you're not? That bank will be funding his next film. He should make a movie out of this and get paid from them two ways.
When someone knows they screwed up they repeat the same crap over and over
All I can say is How dumb are we getting??. She's been watching too many moviesThis is the tellers fault ,not the police.
She said ( I didn't say he trying to rob me, but earlier in the statement she said I didn't know if he had a gun). She is at fault, she didn't followed protocol, she had all the clients information now he will be doing a bigger withdraw.
California i.d. because he's from California 🤦🏿♂️
LOL
He hands her his debit card and driving license. She pulls up his account and sees he clearly has enough funds for the withdrawal but she thinks he is robbing the bank?
These people are so unconcerned about their customers that they apparently are not aware of a recent surge of mugging that is being called 'bank jugging', . that is what he was trying to avoid. It is pure stupidity to suspect this man of planning to rob the bank of $12 thousand once she became aware that he had $millions in that bank but common sense is not at all common.
You are right!
I normally wilk hate to see someone get fired but she should be fired
In all fairness a robber in Chicago last year 2021 did give his real ID to the teller. He was arrested and he was armed and told the teller so. However, the robber in that case did not have an account with the bank he was robbing. Most bank robbers do not rob banks they have accounts with. The average bank robber does not give their ID and they for sure won't give their bank card and pin. Mr. Coogler provided her with the information she needed to verify his identity. She could have asked him to remove his sunglasses and mask so she could match the photo with the person standing in front of her. I normally wouldn't want someone to lose their job. But this young lady does not need to be in customer service. She treated him like a criminal because she failed to do her job correctly. Then turns around and says she is not saying he was going to rob me. So why call the cops then? I feel bad for that baby if this is the type of common sense she will use with that child.
@4daluvofnikki- 💯
seems like she prob copped an attitude wen he gave her the ID an hit her with the "I don't answer questions" line an kept pointing to the note she thought she was gon ruin his day an get away with it like the cops 🤣🤣
What's does the first part of your response has to do with this situation? She had his ID, account pulled up and he entered his pin#.
@@petercoles9191 If you read through a bunch of comments like I did, you would have noticed that many people think no one would produce an ID if they intend to rob. I brought that up so that people who keep saying a Robber would never produce his ID. Would know that in fact at least one was dumb enough to do it. My subsequent comments were meant to point out differences in both cases. I feel the teller was wrong and she did not use common sense. I thought I was clear, but oh well.
She slow af. They will hire anyone.
I wanted to see her priceless face when she thought she was the hero saving the day instead making a stupidest mistake in her life🤣
All banks need to change the way they cash checks and handle withdrawals. They have no respect for privacy when they count out your money all loud. I get nervous when I withdraw $300. Who wants to go to a window while you are in earshot of other customers and say out loud that you want to withdraw 12k? THAT is why he wrote the damn not and told her ass that he wanted to be discreet.
Exactly. I hate when they’re so loud counting out the money. Like I’m not trying to get robbed once I walk out of here.
I bet 'da heiffa couldn't READ. Makes sense now, don't it?
Start your own bank ! Make your own policy!!
She said she didnt even verify the account once the "high risk" popped up and she had his ID. Crazy
Why are all these black people acting like they don’t know who Ryan Coggler is, revoke their black cards immediately!!
yeah because every black person knows every black person. Who the hell is Ryan Coggler?
That part!
@@IamLeighton not everybody, but goddamn that none of them knew?
@@IamLeighton You can't be serious.
I’m not glad this Brotha got in the situation he did but I’m glad this interview with this Sista has been shown. I deal with these kind of Sistas at the bank, stores, etc and they all act this way towards black men. She could have gotten that Brotha killed and she knows that to.
🎯
Amen!!! It seems the white man's best weapon these days is to puts sistas out front to deal with the rest of us
Oh honey, they treat black women this way as well.
She is the ultimate weapon/tool and when you think about it it causes the most confusion and psychological pain because she is the same color as you. You expect this clownish buffoonish behavior but not from the Sistas. @contactpq
I have never witnessed that @Random Thoughts Not saying you are lying but I have never seen it. I remember I had went to the store with my Aunt and cousin one time and we were all standing in line to pay for our items separately. There was a young Sista running the register and we all paid for our items with a $20 bill and she took my Aunt and cousin bill without hesitation but when I paid for my items she took my bill marked it with the counterfeit marker, and held it up to the light, etc. with a smirk on her face. I was angry but I didn’t go off on her.
Notice the cops reaction when she says that she wasn't accusing him of robbing the bank, there all like "oh, no no no" making it seem they totally agree and it was just a regular call for service. Meanwhile that same cop literally says "sounds like a bank robbery to me" as he's racing to the bank lights and sirens. She wants it both ways, wants to call in a bank robbery in progress then stand back and claim she wasn't calling in a bank robbery in progress.
Ryan Coogler is to be congratulated on the manner in which he handled this matter. Not once did he say he was the director and one of the writers of Black Panther. BTW the question now is did his ID and information match the bank records? In other words he gave her a California ID was the bank account based in Ca.
“People find anything to complain about” lmao y’all just wrongfully detained him and then tried to act like he was the problem. I would complain too and sue tf out of them
She saw his account and turned into a certified hater
This is a robbery! Here's my i.d. and debit card.
... wooooow ... that's crazy! He handed her his ID, his debit card and his account number and she was soooo shook that she didn't even look to see if it all matched??? ... and then instead of doing like your manager said and going out to talk to him, you call 911??? You make is sound more like a robbery than what actually happened. When the officer said he was with Tyler Perry and the name Ryan Coogler came up on the computer, I'll bet it all started to dawn on her smh. Then using being *pregnant* as an excuse? omg
Exactly...That's crazy...That gotta be the dumbest robber in history
He obviously didn't want to say the amount out loud!!!
She watched too many life time movies