Thank you, this helped a lot, I use videos like this far more than reading instructions because the instructions are not always clear to my way of thinking.
Video was worthless with regard to my issue. The problem I had was no one from customer service responded to 2 separate phone calls. I knew how to sync the collars with the remote as I was able to sync one collar. However, the 2nd collar would not sync. I expect a response when I contact Customer Service for assistance.
Mine doesn't have a reset button either. It must be a change in newer models. Now, they have what is call the "PAIR" button. Yet, they do not show you where the "PAIR" button is in the instructions. It's a little black hard to see button under the rubber cover on the "RECEIVER". In the RECEIVER diagram, they do not call it the PAIR button. That would be too easy!
Hello. I bought the 2 pack pet trainer collars about a year ago. Suddenly one of them will not respond to the remote. I've tried repairing it to the remote several times. Charged it over night, nothing works. Help!
The screen is so small, I cannot tell what the icons are that you are using to confirm I am on the vibration. After shocking my dog and making him cry, I need to make sure I'm on vibrate. Your book is written with the smallest font.
Hello. I misplaced the remote that came with my 2 collar set(998DRB2). I just received the replacement I ordered and paired it with both collars. Sound & light functions work but neither the vibrate nor the static mode work on both collars. Only difference with this remote is that the original had blue buttons this one has black. Suggestions?
Thank you, this helped a lot, I use videos like this far more than reading instructions because the instructions are not always clear to my way of thinking.
Thank you. I thought my remote was done for.
Thank you. Best video that I have seen on this product!
I just got mine today and I’m having trouble syncing the transmitter to the collar need help I have also tried doing it on both channels.
Video was worthless with regard to my issue. The problem I had was no one from customer service responded to 2 separate phone calls. I knew how to sync the collars with the remote as I was able to sync one collar. However, the 2nd collar would not sync. I expect a response when I contact Customer Service for assistance.
great post only one thing I dont have a reset button, thanks anyways , its always something with these instructions on here.
Mine doesn't have a reset button either. It must be a change in newer models. Now, they have what is call the "PAIR" button. Yet, they do not show you where the "PAIR" button is in the instructions. It's a little black hard to see button under the rubber cover on the "RECEIVER". In the RECEIVER diagram, they do not call it the PAIR button. That would be too easy!
Will these fit a very small dog, such as a 10 pounder with a small neck?
The shock mode on my collar won't work please help
Hello. I bought the 2 pack pet trainer collars about a year ago. Suddenly one of them will not respond to the remote. I've tried repairing it to the remote several times. Charged it over night, nothing works. Help!
Can someone please tell me what voltage the charger is? I misplaced mine
Do you keep the silicone covers on or not?
It does NOT come with the ac -wall adapter😒
I lost the remote and do not know where to get a replacement, it is not on your site. Can you tell me where to get a replacement.
The screen is so small, I cannot tell what the icons are that you are using to confirm I am on the vibration. After shocking my dog and making him cry, I need to make sure I'm on vibrate. Your book is written with the smallest font.
I received this but did not get the test buld or three sets of prongs what should I do I need these
Hello. I misplaced the remote that came with my 2 collar set(998DRB2). I just received the replacement I ordered and paired it with both collars. Sound & light functions work but neither the vibrate nor the static mode work on both collars. Only difference with this remote is that the original had blue buttons this one has black. Suggestions?
Ok. Now I feel stupid. LOL Thanks.
Sound setting on mine won't work and I just got it today. What do I do?
There is a paw icon on the remote in the rope left hand corner does anyone know what that is?
something is loose shaking around in the collar receiver but everything works...is this normal?
Zach the one I got also has a screw loose hehe or something.
Could have gone a little slower!
Useless.
V
Hhhy was my time for I