While being a Karen is wrong (talking about the unnecessary and ridiculous attitude that has no point). It's absolutely necessary to show a spine and make the other party understand that you are serious bussiness and there will be consequences if you dont give the service you deserve! Amazingly done by Kronii! So proud of her!
exactly!! There is a difference between a customer with a complaint vs a Karen and it's how you treat the workers. You can air out the complaints and we workers will straighten it out with the best of our abilities. If you however start throwing tantrums, demanding the world from the workers, and at the same time belittling them and committing verbal and physical violence on them?? That is a Karen. Kronii was not a Karen
Damn, I wouldn't even call this a karen moment cuz that is actually worth something to complain about. For a '5 star' hotel, they really handled the situation quite poorly. They shoulda gotten at least a portion of what they paid for refunded if they could only provide 1 room with decent living space (that ended up breaking down in its own way later but... welp-)
Agreed, not a Karen. I'd have gone to corporate if said hotel is part of a group. I work at one of Accor's 5 star property in SE Asia, and THAT was BEYOND poor. Guest complaint is not about comp-ing things or gods help me, fkn chocolate. Complimentary gift (or gifts) is a given. Acknowledge that you f'd up and make it right. At one point, our guys had to BEG the Marriott guys to take in our guests, and their rate was roughly 2 times ours. Yes you take losses, but you f'd up, and google reviews aside, word of mouth is scary powerful.
Thankfully she wasn't a Karen so our time oshi is safe. She didn't belittle the staff, didn't demand the world from them, or commit any verbal or physical violence. She's just a guest/client with grievances and she's right to do so.
Karen by definition is a person complaining about nothing to get free crap or treated special when they haven't paid for it nor deserve it. Kronii is by definition simply asking for what she was sold. I don't define it as her being a Karen. But sadly the behaviour to get what you want has to align and associate with being a Karen.
I like that their reason for their "NDA" was because people would abuse it... because after Kronii's story, I never want to go to that place and I don't even know where it is.
This video took me more than half an hour to watch cuz i got so angry i kept getting up in frustration to walk in circles thinking about how angry i was
I would have blow my lid and demand refund then shit on them on social media. Like, I paid you for days of frustration? The handling from the hotel is amateurish at best and contemptuos at worst. Why dont they give the new room? Hotels are never "fully booked" since they need extra rooms for walk-ins and emergencies. Those rooms are for things like this. Even if they are trully " fully booked" they should help her booked another hotel. Since a full house mean they make tons of money, and bad reps are could cost way way more. I am really dubious about this shit hole of a hotel.
10:12 Absolutely still just an excuse lmao. The real reason is that, given people in that situation need somewhere to stay and are unlikely to have other options, they're essentially strong-armed into keeping quiet.
By the sounds of it, only kronii signed anything since she was moved. Her parents on the other seem to be free to complain online as much as they want. Still, it is kind of F’d that they have to deal with that. Especially when issues should have been fixed between clients, not during client’s stay.
@radensuk.i It was literally just the cheapest way they could use to get out of it, that costs them nothing. She could (and maybe should) have taken it a lot further, requested proper refunds and could even argue for monetary compensation for a gross misrepresentation of the service she paid for and the very obvious deflection and shushing up the manager/service attempted. That hotel should forever be stained with "didn't clean up a shit room and tried to bribe someone with 10 bucks worth of candy". They literally just got away with it, because legal trouble takes so long and is such a mental toll, because Kroni would absolutely have won that.
Everything thats 5 in Cancun is basically 2-3 star in Korea/Japan. I got a friend thats so damn offended by their service he looks like he almost got a heart attack when telling me. Like no way things can go this bad
My mom came to visit me in Japan. Her first room smelled of cigarettes. They apologized and gave her a new room immediately. They didn't make us sign releases or anything. They didn't even ask questions beyond obvious ones. This hotel was nowhere close to 5 star, but treated its guests better than this alleged 5 star resort treated kronii. They should've refunded part of her purchase and comped room service up to a certain amount for the duration of her trip in addition to an upgrade. Because she did not get what she paid for.
i love the clips of kroniis cancun stories because its so funny to watch the 3d model just exist, its so animated but not at the exact same time which perfectly matches kronii
I feel like we need to remind ourselves that standing up for deserved quality as consumers and being a karen are not the same thing. Being a karen is taking a small issue, a minor inconvenience or even at times a legit problem and escalating it for the sake of doing so. Karen's don't care about what should happen as opposed to what did happen, they care that THEY were not given the respect they feel they deserve from the lowly peons they interacted with. Kronii however was a justified customer who attempted to resolve things normally, but had to fight against the system that was designed to help people like her to begin with. Of course you're going to get angry, especially when their solution turns into "Hey, we may have fucked up, but you have to stay quiet about it or we can sue you for defamation purposes". Getting upset about sanitation and health issues are NOT the same as getting upset because you didn't get complimentary breakfast even though you saw an article about it from 3 years ago. Kronii had every right to report the hotel, and while I'm not saying that the hotel should have completely refunded their stay, they should definitely comp to a visibly better room and I'd say even refund for the time lost because of the shoddy maintenance. Don't be an self-righteous jerk but also don't let people walk all over you.
I really hope she's able to get some discount on the rooms because that is just ridiculous. She might have signed an nda, but her parents didn't and should both leave terrible reviews.
They probably used the word party since she complained about her parent's room and her room. They're probably already included as a party. . _. ) but the discount part would be nice since they cannot use the room for a day. Deep cleans are great aside from multiple telling even though it should have been done before the new guest arrived. not good management. but chocolate... The dipped chocolate is not even a bar of chocolate. 😂
one question. how on earth would they prove that bad google review came from her? i'm sure if the day after the incident they got a bad google, tripadvisor etc. review with her exact problems everyone will know that it's her but how can the prove it to enforce the nda?
@@TheCheerLifeForeverKromie The parents probably wouldn't be included in the complaining party since they weren't the ones who got upgraded in exchange for signing an NDA. But even if they tried to include them, they would still have to sign it themselves. No individual can sign an NDA ensuring other individuals' silence (or any other kind of contract, really). That could only work with some kind of legal entity including all of them like an org or a company and even then it's the entity that would get dinged and not the individual. So, hopefully they do leave bad reviews because a plqce like that sounds like it would make for a nightmare of an overpriced vacation.
@@bilegttsolmon6027 They subpeona google for the IP of the review and if it was posted via a phone or tablet owned by Kronii, that would be pretty definitive. If she posted it from her personal PC they could only track as far which house the IP belongs to, but if she lives alone that's also pretty definitive. The real question I'd have is if such an NDA is even enforceable. It sounded like she was only prohibited from talking about it on social media, so she could talk about it openly in person and then that person could post the details. If the information covered by the NDA becomes public knowledge there's a strong possibility the NDA is no longer valid. It's basically just a pinky swear that you won't complain on Social Media.
Kronii using a completely still avatar that she can just easily rotate around either with her mouse or facial movements is pure genius, makes her frustrations look so much more hilarious 🤣
As someone who has worked Guest Services at Illinois' Largest Waterpark, if you have a complaint, it goes a LONG way to preface your frustration with "I know its not your guys' fault specifically, so I'm not trying to take it out on you, but..."
Sounds like her parents room also had faulty plumbing. Probably a faulty toilet gasket letting smell back in. They owed her a free room after that, and she should have posted a bad review on it afterwards anyway. An American court isn't gonna enforce that shady agreement.
Her one Google review on that hotel/resort will actually change that hotel/resort world like never before... but yea it sucks that sometimes things like this happen when going on vacation but she actually could get a better deal out of this ordeal, for one she could atleast get free dinner and spa if she pushed for it a little more. Being Karen is shitty but sometimes it need to be embraced because situation calls for it.
Yeah but: - they'll use every dirty tricks in the book to remove her reviews, all scummy businesses invest in reviews tampering services - if they ever figure out she's any famous, they'll fuck up her PR and disclose everything in retaliation - her talking about this story, even without the details, would instantly blow her cover (sic) if she forgets to use a throwaway account for her review
That is why I never go to Cancun. Riviera Maya you normally do get good resorts and its close enough to Cancun that if you want to go party, is not far away. Even more so if Kroniis parents aren’t going to party
I love the bobble head flinging around she does while telling this story. It's justified, like man... That's messed up. Best part - Especially with this model - is "they said they were going to give me chocolate." *Stares into the camera in silence*
She should absolutely spin that story on their review site, with every detail, phuck these people, that review alone could turn lots of potential customers away. She also shouldn't stop at their site but also do that on independent sites too. This is utterly intolerable, 5 star hotel my ass, how about pos third world treatment ?
Tell me you've never been to a 3rd world country hotel without telling me. Labour is cheap so at anything 3* and above you get treated like royals. Everytime
Let this be an additional reason for using a credit card during booking. If this happens to you, you can threaten them with a charge back. This is absolutely unacceptable and you should have been refunded entirely.
Its a vicious cycle. You wouldnt have shitty customers without shitty service. Take this from someone who worked in customer service for almost 10 years. Ive seen a fair share of shitty people behind *and* in front of the counter. If you dont want shitty customers, dont be a shitty business.
Hotel employee of a major brand here, I’m going to make some general assumptions based off context provided in this video and then give you guys a probable explanation on how this could happen. Facts: Kronii booked the hotel through a travel agency aka a “third party” so the hotel literally doesn’t have her money. The Travel Agency/Third Party does. This means that they cannot change the room type or room rate without getting a hold of the Travel Agency/Third Party. This also means the hotel just can’t buy them a free night at a different hotel in the area because they don’t have the money from Kronii until they check out. Two: I’m assuming the hotel was fully booked on the room type Kronii’s parents were in, so they could not move them to another. It was likely a pet-friendly room as well. Three: Housekeeping is not there 24/7. All hotels are different. However, the front desk should have at least opened the windows and put in the air filter machine in that room overnight. Three: It varies on a personal basis, but if a hotel has over like 300 rooms they probably have secret out-of-order rooms. They’re out of order because there’s something wrong with the room and they haven’t fixed it. That’s what Kronii’s parents were moved to temporarily. Four: I’m guessing none of the front desk managers have financial authority to approve of compensation and were unable to get a hold of someone who does. The chocolates are funny, personally I would’ve thrown in a wine bottle per room as well and just eat the reprimanding/write-up that would happen. Five: Yeah, if the front desk / guest reservations thinks you’re a pushover, they will treat you like trash. Be firm, but polite wording. If they say a manager is not available, they’re probably telling the truth and ask them to have a manager to call you in the morning and give them a time.
For compensation, they will likely offer points if you’re a rewards member. A generous amount. If you’re not a member, you’ll probably get 10-30% off max the total amount or a free night. That’s assuming if the GM (General Manager) isn’t stupid.
do you have an idea how the room can get the unclearable sewage smell? isnt that the most unbearable thing staying in a room? the flood, was the bathroom isnt designed to flow water into the hole?
@@lqfr8813 The sewage smell is likely a problem the pipes. Hotel will need to contact a dedicated plumbing company and their City office to take a look at it. It could take weeks to fix. It should have been marked out-of-order just for the intensity of the smell. To be specific rooms have to be cleaned by a housekeeper then verified by the Head Housekeeper or a manager. I’m assuming the Kronii’s parents room did not get verified because I would have not sold that room to anyone. I would have already moved someone that morning to a different hotel for a free night aka “walking a guest.” Yes, the shower is unfortunately a common problem for certain hotel chains because the design is standardized by the Brand. There’s nothing you can do about it. You can ask if you can get a shower with a bathtub alternatively.
Hotel Manager: I don't see any probl- Kronii: ...I'm gonna eradicate your entire bloodline ancestry in the past, erase your existence in the present day and obviously no possible future for your brethren in any existing timelines... Joke aside though, what a trip...
I wonder if she got the rooms via one of those room reselling services/bulk buyers. She did say "good deal". I say that because people coming in from those places are hotel's least favorite customers. That said, she also gave waaaay too many details on her hotel, would not be hard to figure out which one it was if you were at all familiar with hotels in the area.
"Karen" is such a misused term: when you aren't being provided with the service you were promised, that you literally paid for - you HAVE to complain, and you HAVE to be obnoxious about it. Yes, it isn't always or even typically the fault of the people you are complaining to, and you should keep that in mind and not treat them like garbage, lay the blame where it belongs as much as possible. But you HAVE to let them know that THIS is not okay. THIS is not good service. A "real" "karen" is someone who is unreasonably upset about something minor or imagined, and taking their anger out the guys behind the counter, working the desk, answering the phone, whatever. Complaining to customer support or HR does not make you a Karen - It's what you are SUPPOSED TO DO, and not doing it only emboldens companies to ignore customer complaints and provide substandard services, because they know they can. Even the term "Karen" works in their favor; it completely delegitimized the customer's rights. There is a fine line between filing a legitimate complaint and being a Karen, but the line is there.
Why can't managers just be straight up and real with them in the first place? Even my manager is like this, where they try to comfort the customer through progressive stages to see which one works, and usually it just the customer even more heated.
I can't say that she's the Karen in this situation. She's not getting things that she paid for, and hotel staff handled it very poorly when she complained. Anyone have a right to get angry.
As someone who works in customer service, a legitimate complaint will never make a person a "Karen". Funnily enough, if someone dubs you as such for making a legitimate complaint, they are a "Service Karen". Always have a backbone, hombres, because there be piss-takers out there.
Kronii's moving reminds me of old res vs blue machinima's. Kronii's Karen mode is completely justified. Both her's and her parent's rooms were faulty and the hotel was trying to do the bare mimimum to shut them up. Also Kronii saying stuff will absolutely make a difference with how many people will clip and watch it. What the hell kind of 5 star reputation hotel has a room that smells like shit, and faulty showers...
Yes. The 1 bad google review will ruin their image. They will fight tooth and nail to not get that review. Alot of people will decide whether or not they're going to stay in a place based on review alone.
To be fair, that 1 bad review could impact their image. At least for me, a review with almost 99% good reviews and I see 1 bad review. I'd be hesitant. Because, if it just have 1 bad review must be really bad.
As one person, probably not too much of an issue. But it if it is an ongoing issue, it’ll definitely artificially keep their ratings high. Also, as Kronii, she could have done a bit of damage if she name dropped.
@@popenieafantome9527(I realized I wrote an essay, sorry) As a traveling man, and frequenter of hotels. I check all the bad reviews first. All 1 star reviews, if they all have a common theme, I don’t care what the good reviews say because the honest reviews are the low ones. I still check other reviews though, I work up from lowest first. I skim 2 and most of 3, check a bit more or 4 and try to find similarities in the 5 stars. If most 5 star reviews are blank or say little but have a common theme of “Good service” and not much about how or why it’s good, I classify it as a padded 5 star, if it’s an in depth or short but clear review of why it’s 5 stars, those get my attention more than the 1 star. Example: I had a 4* hotel locally that had decent 4 star reviews and a few honest 1 star, a few 5 star with no words or few words, upon getting the room I always check everything as soon as I get in and drop my stuff. Any issues and I personally go down to the front desk and patiently wait until I’m serviced, then explain the problem I’ve encountered and depending on how bad it is allow them to handle it at their leisure. The particular problem with the 4* was that my room had carpet beetles and we didn’t discover it until after a night passed. I killed and picked one up then brought it to the front desk and discreetly showed them, told them what it was and which room it was in, explained what the insect did and why they should handle it as soon as possible, now it seems more like their problem than mine and I didn’t escalate the issue aggressively. I was offered an upgraded room and a partial refund, I declined both because they did their jobs excellently by handling it quickly and I was only staying in that room for the night anyway, though the one more day offer was tempting.
Wow that's a really strange service they have there. I once had a similar issue in a hotel oversea before but that was a really cheap hotel out in the boonies. The toilet smelled like there was a dead body in there most likely due to the sewerage system. I checked my friends room and some was fine but some wasn't so I complained to the management. All they did was they throw a whole lot toilet fresheners in there which sounded really silly but it actually worked like a charm. The smell came back after like a day though so they came to do same thing again. Really makes me wonder what kind of "5 star" hotel Kronii went to.
She really underestimates the power of her review. Done the right way, it can really destroy this hotel. She needed someone more experienced in negotiations, because they clearly gave her a shitty deal.
Trying to make up for shitty service with more chocolate is the most hilariously incompetent thing they could have done. I've had my fair share of bad hotels, but when it's that bad you just gotta put your foot down and give them an ultimatum.
Long time ago, we had a dinner with my uncle. It was the second time we had a dinner in that restaurant. Only my order than hadn't served. We thought it was a delay, cooking time, etc. We had a good time, until all of my siblings finished their meal, my uncle had enough waiting. When he went to the front desk, it was revealed that it was out of stock. Finally, I ordered another meal. While eating, I could hear my uncle chewing out at the staff at the front desk. After that, we never go to that restaurant again.
She wasn't being a karen. They failed to provide even a reasonable level of service and Kronii was practically showing a saints level of patience. Karens expectations are never reasonable.
When I went to Cabo with my family, it wasn’t poop and pee bad, but our room did stink of raid and other bug killers, so my dad went to complain, and he already gets angry but this was one of the angriest I’d seen him, which makes sense given the plane ride, dealing with the airport, the long drive to the resort, checking in, etc, only to find a disgusting room, it’s a little upsetting. But by the end they upgraded us to a connected suite, and the only “bad” thing was a lizard on the ceiling that I tried to catch and accidentally killed. I still have flashbacks😢. The point is idk if this is like a resort right of passage thing that they give you a shitty room to start then see how you react, but the fact that it happened twice is weird, and my resort was so nice, too.
People miss these ladies when they take breaks throughout the year, but people forget that the HoloEn curse is beyond streaming scuff. It ruins entire holiday vacations for them as well 😅
For a 5 star establishment, that is disgusting, and that contract seems so sketchy. I don't know the location, but if it was available, I would have tried to find somewhere else to stay, try for a refund, and then absolutely slam them on review sites. That's the kind of room experience you would expect from a sketchy motel that costs like $30 a night. I also hate when they throw around the values of rooms when they screw up, like its not costing the business any money to upgrade your room, just the potential for another customer to take your place.
If this was in America or Canada, she could have filed a Civil Suit snd won pretty easily. Idk if she would get damages, but she could get the hotel to pay enough to set her situation to before she booked the hotel
@@charlymoon741Hermano aunque es cierto que nuestro gobierno es bueno para nada, el pais me caí bien, las personas algunas veces. En el caso de el hotel en Cancun, podía haber dicho que iba poner una queja con el PROFECO, si necesitas tourismo para vivir entonces da servicio bueno o deja que ese mismo gobierno haga lo poco que si hace bien, poner cargas en los que tienen cualquier dinero.
@@roaming_data amigo pero tú sabes que puedes denunciar a la profeco o a la autoridad correspondiente porque eres local y sabes que puedes hacerlo, Kronii estaba de turista, levantar una denuncia primero implicaría investigar cuál es el procedimiento correcto y después invertir tiempo que se supone que es para disfrutar tus vacaciones procurando que la denuncia salga apropiadamente, incluida la posibilidad de tener que quedarse más tiempo para seguir el proceso, para un turista no es conveniente gastar sus vacaciones peleandose con un hotel y por eso mismo es que se salen con la suya y están como están
@@charlymoon741 No se me ocurrió que no todos van de viaje sabiendo de cosas importantes sobre donde van. Me das recuerdo que un amigo Estado Ciudadano se fue a Mexico sin saber que el $ implicaba pesos y estaba pagando en USD.
![I.N "HALLUCINATION" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/n5B5q1Hwt_U/mqdefault.jpg)
While being a Karen is wrong (talking about the unnecessary and ridiculous attitude that has no point). It's absolutely necessary to show a spine and make the other party understand that you are serious bussiness and there will be consequences if you dont give the service you deserve! Amazingly done by Kronii! So proud of her!
Though tbh Kroni's sitch is not being a Karen, that's being an understandingly upset customer
sometimes you need a karen, to fight back unreasonable people
Yeah, if my parents hotel room smelled like an open sewer I'd be righteously pissed.
exactly!! There is a difference between a customer with a complaint vs a Karen and it's how you treat the workers. You can air out the complaints and we workers will straighten it out with the best of our abilities. If you however start throwing tantrums, demanding the world from the workers, and at the same time belittling them and committing verbal and physical violence on them?? That is a Karen. Kronii was not a Karen
@@ark14700Yeah.
It's not being a "Karen" when the other party legitimately fucked up.
The fact that Kronii is sharing with us her experience about the trip. While using and moving her bobble head model like this is hilarious.
I miss big head kronii from halloween
AND THEN
@@ProGentlemanAND THEN
Damn, I wouldn't even call this a karen moment cuz that is actually worth something to complain about. For a '5 star' hotel, they really handled the situation quite poorly. They shoulda gotten at least a portion of what they paid for refunded if they could only provide 1 room with decent living space (that ended up breaking down in its own way later but... welp-)
Kinda reminds me of my trip with MY parents to Connecticut earlier this year. not as bad as Kronii's, but still pretty bad.
dude it should've been free for all that crap
Agreed, not a Karen. I'd have gone to corporate if said hotel is part of a group.
I work at one of Accor's 5 star property in SE Asia, and THAT was BEYOND poor.
Guest complaint is not about comp-ing things or gods help me, fkn chocolate. Complimentary gift (or gifts) is a given.
Acknowledge that you f'd up and make it right. At one point, our guys had to BEG the Marriott guys to take in our guests, and their rate was roughly 2 times ours.
Yes you take losses, but you f'd up, and google reviews aside, word of mouth is scary powerful.
@@primarislondo speaking of word of mouth. If you go to Connecticut, stay away from Red Roof Inns.
The star rating of a hotel just refers to the amenities available, not the quality of service.
The gremlin model seems perfect for this story.
I kept imagining She's literally spinning like this when She filed the complaint LMAO XD
Karens are usually insufferable creatures, but i can understand Kronii's situation.
Kronii was being very reasonable in that situation
Karens are not
Thankfully she wasn't a Karen so our time oshi is safe. She didn't belittle the staff, didn't demand the world from them, or commit any verbal or physical violence. She's just a guest/client with grievances and she's right to do so.
Karen by definition is a person complaining about nothing to get free crap or treated special when they haven't paid for it nor deserve it.
Kronii is by definition simply asking for what she was sold. I don't define it as her being a Karen. But sadly the behaviour to get what you want has to align and associate with being a Karen.
Karen: unreasonable glass pride customer
Kronii: reasonable lovable creature
Kronii was not being a Karen. Her complaints were not ridiculous.
I like that their reason for their "NDA" was because people would abuse it... because after Kronii's story, I never want to go to that place and I don't even know where it is.
Thanks for sharing Kronii's Joker arc with the world.
Chocolate fixes everything!
Kronii’s Joker arc started a long time ago.
Except doggos.
Kronii apologizing in advance that Canadian blood courses through her veins lmao
I'll be terrified if I saw a long legged lady suddenly spin mid-air if I ever saw one
This video took me more than half an hour to watch cuz i got so angry i kept getting up in frustration to walk in circles thinking about how angry i was
The fact that she didn't get a refund or even a partial reimbursement is raising my blood pressure...
I would have blow my lid and demand refund then shit on them on social media. Like, I paid you for days of frustration?
The handling from the hotel is amateurish at best and contemptuos at worst. Why dont they give the new room? Hotels are never "fully booked" since they need extra rooms for walk-ins and emergencies. Those rooms are for things like this. Even if they are trully " fully booked" they should help her booked another hotel. Since a full house mean they make tons of money, and bad reps are could cost way way more.
I am really dubious about this shit hole of a hotel.
10:12 Absolutely still just an excuse lmao. The real reason is that, given people in that situation need somewhere to stay and are unlikely to have other options, they're essentially strong-armed into keeping quiet.
By the sounds of it, only kronii signed anything since she was moved. Her parents on the other seem to be free to complain online as much as they want. Still, it is kind of F’d that they have to deal with that. Especially when issues should have been fixed between clients, not during client’s stay.
I didn't know Kronii could be such a captivating Storyteller. They way she threw her whole body into the narrative really had me glued to the screen!
Wow... understandable why she went Karen mode. But she had a good reason to. Thanks for the clip Nerrev!
If it's reasonable it isn't Karen mode
@radensuk.i It was literally just the cheapest way they could use to get out of it, that costs them nothing.
She could (and maybe should) have taken it a lot further, requested proper refunds and could even argue for monetary compensation for a gross misrepresentation of the service she paid for and the very obvious deflection and shushing up the manager/service attempted.
That hotel should forever be stained with "didn't clean up a shit room and tried to bribe someone with 10 bucks worth of candy". They literally just got away with it, because legal trouble takes so long and is such a mental toll, because Kroni would absolutely have won that.
"I apologize in advance" is the most canadian thing to say, truly
Everything thats 5 in Cancun is basically 2-3 star in Korea/Japan. I got a friend thats so damn offended by their service he looks like he almost got a heart attack when telling me. Like no way things can go this bad
My mom came to visit me in Japan.
Her first room smelled of cigarettes.
They apologized and gave her a new room immediately. They didn't make us sign releases or anything. They didn't even ask questions beyond obvious ones.
This hotel was nowhere close to 5 star, but treated its guests better than this alleged 5 star resort treated kronii.
They should've refunded part of her purchase and comped room service up to a certain amount for the duration of her trip in addition to an upgrade. Because she did not get what she paid for.
Canada vs Japan
don’t forget. if rooms are reserved that means they’re paid for. you can’t give those away for customers that need a room change
@@longiusaescius2537Canada? She was at Cancun in Mexico
@@warudo1you have to give the guy some slack. Not everyone studied Geography. 😅
First world nation vs Second world nation.
I love the expressiveness of her rage with smoloronii
i love the clips of kroniis cancun stories because its so funny to watch the 3d model just exist, its so animated but not at the exact same time which perfectly matches kronii
I feel like we need to remind ourselves that standing up for deserved quality as consumers and being a karen are not the same thing. Being a karen is taking a small issue, a minor inconvenience or even at times a legit problem and escalating it for the sake of doing so. Karen's don't care about what should happen as opposed to what did happen, they care that THEY were not given the respect they feel they deserve from the lowly peons they interacted with. Kronii however was a justified customer who attempted to resolve things normally, but had to fight against the system that was designed to help people like her to begin with. Of course you're going to get angry, especially when their solution turns into "Hey, we may have fucked up, but you have to stay quiet about it or we can sue you for defamation purposes".
Getting upset about sanitation and health issues are NOT the same as getting upset because you didn't get complimentary breakfast even though you saw an article about it from 3 years ago. Kronii had every right to report the hotel, and while I'm not saying that the hotel should have completely refunded their stay, they should definitely comp to a visibly better room and I'd say even refund for the time lost because of the shoddy maintenance. Don't be an self-righteous jerk but also don't let people walk all over you.
This is why you pay with a credit card. Take pictures, notated the details, backcharge the whole stay.
And to think that experience came from a supposedly 5 star hotel
I really hope she's able to get some discount on the rooms because that is just ridiculous. She might have signed an nda, but her parents didn't and should both leave terrible reviews.
They probably used the word party since she complained about her parent's room and her room.
They're probably already included as a party. . _. ) but the discount part would be nice since they cannot use the room for a day. Deep cleans are great aside from multiple telling even though it should have been done before the new guest arrived. not good management.
but chocolate...
The dipped chocolate is not even a bar of chocolate. 😂
one question. how on earth would they prove that bad google review came from her? i'm sure if the day after the incident they got a bad google, tripadvisor etc. review with her exact problems everyone will know that it's her but how can the prove it to enforce the nda?
@@TheCheerLifeForeverKromie The parents probably wouldn't be included in the complaining party since they weren't the ones who got upgraded in exchange for signing an NDA. But even if they tried to include them, they would still have to sign it themselves. No individual can sign an NDA ensuring other individuals' silence (or any other kind of contract, really). That could only work with some kind of legal entity including all of them like an org or a company and even then it's the entity that would get dinged and not the individual.
So, hopefully they do leave bad reviews because a plqce like that sounds like it would make for a nightmare of an overpriced vacation.
@@Sutherus I see. Thank you for further explanation.
:) Then I hope they leave some 1 star on Google there as well.
@@bilegttsolmon6027 They subpeona google for the IP of the review and if it was posted via a phone or tablet owned by Kronii, that would be pretty definitive. If she posted it from her personal PC they could only track as far which house the IP belongs to, but if she lives alone that's also pretty definitive.
The real question I'd have is if such an NDA is even enforceable. It sounded like she was only prohibited from talking about it on social media, so she could talk about it openly in person and then that person could post the details. If the information covered by the NDA becomes public knowledge there's a strong possibility the NDA is no longer valid. It's basically just a pinky swear that you won't complain on Social Media.
That's not a karen complaint, but a standard customer one. I've had hotels upgrade me to Suites for less.
I love the rotation. She should do more streams like this.
Watching this in 2x speed was quite the experience.
Kronii: and THEN (accidentally bonks her own head with the table) Oww!!
"It really ticked me"
Cuz she's a clock.
Kronii using a completely still avatar that she can just easily rotate around either with her mouse or facial movements is pure genius, makes her frustrations look so much more hilarious 🤣
As someone who has worked Guest Services at Illinois' Largest Waterpark, if you have a complaint, it goes a LONG way to preface your frustration with "I know its not your guys' fault specifically, so I'm not trying to take it out on you, but..."
Sounds like her parents room also had faulty plumbing. Probably a faulty toilet gasket letting smell back in.
They owed her a free room after that, and she should have posted a bad review on it afterwards anyway. An American court isn't gonna enforce that shady agreement.
Ah but there's the issue, she wasn't in the US.
She was in Cancun, Mexico. The land crooks and liars.
Canadian wouldn't either
thank you for the clip!
Gotta love those Kroniikopter motions
Her one Google review on that hotel/resort will actually change that hotel/resort world like never before... but yea it sucks that sometimes things like this happen when going on vacation but she actually could get a better deal out of this ordeal, for one she could atleast get free dinner and spa if she pushed for it a little more. Being Karen is shitty but sometimes it need to be embraced because situation calls for it.
Man I feel bad for Kronii and time parents cause that’s messed up
How does she give her little 3d model so much character and emotion without anything other than moving her model around
She got a gag order, but her parents don't since they're 2 different customers. Should totally drag the resort through the mud.
Yeah but:
- they'll use every dirty tricks in the book to remove her reviews, all scummy businesses invest in reviews tampering services
- if they ever figure out she's any famous, they'll fuck up her PR and disclose everything in retaliation
- her talking about this story, even without the details, would instantly blow her cover (sic) if she forgets to use a throwaway account for her review
Not that the gag order should be enforcable anyway, given the circumstances under which it was signed.
That is why I never go to Cancun. Riviera Maya you normally do get good resorts and its close enough to Cancun that if you want to go party, is not far away. Even more so if Kroniis parents aren’t going to party
I love the bobble head flinging around she does while telling this story.
It's justified, like man... That's messed up. Best part - Especially with this model - is "they said they were going to give me chocolate." *Stares into the camera in silence*
Now I will have to listen closely to any recorded Karens and I might find the clock
Smol Kronii's straight face makes the whole story way funnier than it should be 😂
Also the render moving all around made me think of Eternal love lmao
i didnt have time to watch full this stream. Thank you for this... i can understand a part of
She should absolutely spin that story on their review site, with every detail, phuck these people, that review alone could turn lots of potential customers away. She also shouldn't stop at their site but also do that on independent sites too. This is utterly intolerable, 5 star hotel my ass, how about pos third world treatment ?
Hey buddy my third world country have bad hotels but atleast I never got wet floor
Tell me you've never been to a 3rd world country hotel without telling me. Labour is cheap so at anything 3* and above you get treated like royals. Everytime
No need, she rekt Cancun tourism and Mexico's as well on live stream.
@yahnservices1978 is she in Mexico
@@longiusaescius2537 She was on a trip to Cancun with her parents. She said as much in the video.
Let this be an additional reason for using a credit card during booking.
If this happens to you, you can threaten them with a charge back.
This is absolutely unacceptable and you should have been refunded entirely.
Its a vicious cycle. You wouldnt have shitty customers without shitty service. Take this from someone who worked in customer service for almost 10 years. Ive seen a fair share of shitty people behind *and* in front of the counter. If you dont want shitty customers, dont be a shitty business.
Hotel employee of a major brand here,
I’m going to make some general assumptions based off context provided in this video and then give you guys a probable explanation on how this could happen.
Facts: Kronii booked the hotel through a travel agency aka a “third party” so the hotel literally doesn’t have her money.
The Travel Agency/Third Party does. This means that they cannot change the room type or room rate without getting a hold of the Travel Agency/Third Party. This also means the hotel just can’t buy them a free night at a different hotel in the area because they don’t have the money from Kronii until they check out.
Two: I’m assuming the hotel was fully booked on the room type Kronii’s parents were in, so they could not move them to another. It was likely a pet-friendly room as well.
Three: Housekeeping is not there 24/7. All hotels are different. However, the front desk should have at least opened the windows and put in the air filter machine in that room overnight.
Three: It varies on a personal basis, but if a hotel has over like 300 rooms they probably have secret out-of-order rooms. They’re out of order because there’s something wrong with the room and they haven’t fixed it. That’s what Kronii’s parents were moved to temporarily.
Four: I’m guessing none of the front desk managers have financial authority to approve of compensation and were unable to get a hold of someone who does. The chocolates are funny, personally I would’ve thrown in a wine bottle per room as well and just eat the reprimanding/write-up that would happen.
Five: Yeah, if the front desk / guest reservations thinks you’re a pushover, they will treat you like trash. Be firm, but polite wording. If they say a manager is not available, they’re probably telling the truth and ask them to have a manager to call you in the morning and give them a time.
For compensation, they will likely offer points if you’re a rewards member. A generous amount. If you’re not a member, you’ll probably get 10-30% off max the total amount or a free night. That’s assuming if the GM (General Manager) isn’t stupid.
do you have an idea how the room can get the unclearable sewage smell? isnt that the most unbearable thing staying in a room? the flood, was the bathroom isnt designed to flow water into the hole?
@@lqfr8813 The sewage smell is likely a problem the pipes. Hotel will need to contact a dedicated plumbing company and their City office to take a look at it. It could take weeks to fix. It should have been marked out-of-order just for the intensity of the smell.
To be specific rooms have to be cleaned by a housekeeper then verified by the Head Housekeeper or a manager.
I’m assuming the Kronii’s parents room did not get verified because I would have not sold that room to anyone. I would have already moved someone that morning to a different hotel for a free night aka “walking a guest.”
Yes, the shower is unfortunately a common problem for certain hotel chains because the design is standardized by the Brand. There’s nothing you can do about it. You can ask if you can get a shower with a bathtub alternatively.
tbh i wouldnt even call that "karen" mode. Unlike actual karens, Kronii was being VERY patient
Yeah, she was being pretty polite in her "Karen" mode, especially since it's allegedly an expensive 5 star resort.
Hotel Manager: I don't see any probl-
Kronii: ...I'm gonna eradicate your entire bloodline ancestry in the past, erase your existence in the present day and obviously no possible future for your brethren in any existing timelines...
Joke aside though, what a trip...
You forget that she will do it in other timelines at well. He beyond fk
0:13 Kroniii going crazy with her model is so funny
I wonder if she got the rooms via one of those room reselling services/bulk buyers. She did say "good deal". I say that because people coming in from those places are hotel's least favorite customers. That said, she also gave waaaay too many details on her hotel, would not be hard to figure out which one it was if you were at all familiar with hotels in the area.
Kronii's miniature figure spinning around while she is malding is so funny 😂
"Karen" is such a misused term: when you aren't being provided with the service you were promised, that you literally paid for - you HAVE to complain, and you HAVE to be obnoxious about it. Yes, it isn't always or even typically the fault of the people you are complaining to, and you should keep that in mind and not treat them like garbage, lay the blame where it belongs as much as possible. But you HAVE to let them know that THIS is not okay. THIS is not good service.
A "real" "karen" is someone who is unreasonably upset about something minor or imagined, and taking their anger out the guys behind the counter, working the desk, answering the phone, whatever. Complaining to customer support or HR does not make you a Karen - It's what you are SUPPOSED TO DO, and not doing it only emboldens companies to ignore customer complaints and provide substandard services, because they know they can. Even the term "Karen" works in their favor; it completely delegitimized the customer's rights. There is a fine line between filing a legitimate complaint and being a Karen, but the line is there.
Why can't managers just be straight up and real with them in the first place? Even my manager is like this, where they try to comfort the customer through progressive stages to see which one works, and usually it just the customer even more heated.
I can't say that she's the Karen in this situation. She's not getting things that she paid for, and hotel staff handled it very poorly when she complained. Anyone have a right to get angry.
As someone who works in customer service, a legitimate complaint will never make a person a "Karen". Funnily enough, if someone dubs you as such for making a legitimate complaint, they are a "Service Karen". Always have a backbone, hombres, because there be piss-takers out there.
Scary mommy Kroni
11:58 chocolate? Chocolate... CHOCOLATE! CHOCOLAAAAATE!!
"CHOCOLATE!!!"
-Tom John Smith from SpongeBob
Those "and then" reminded me of a "but it you let the camera rolling"
Sounds like Kronii is on the verge of saying "want to hear another joke, Murray?"
I dunno 'bout you guys but I can totally feel the Murderous Intent oozing out of the Time Warden.
~Even peaks at 11:09
Kronii's moving reminds me of old res vs blue machinima's.
Kronii's Karen mode is completely justified. Both her's and her parent's rooms were faulty and the hotel was trying to do the bare mimimum to shut them up.
Also Kronii saying stuff will absolutely make a difference with how many people will clip and watch it.
What the hell kind of 5 star reputation hotel has a room that smells like shit, and faulty showers...
True, but she can't exactly say what hotel she was in without risk of doxxing herself.
Yes. The 1 bad google review will ruin their image. They will fight tooth and nail to not get that review. Alot of people will decide whether or not they're going to stay in a place based on review alone.
To be fair, that 1 bad review could impact their image.
At least for me, a review with almost 99% good reviews and I see 1 bad review. I'd be hesitant. Because, if it just have 1 bad review must be really bad.
As one person, probably not too much of an issue. But it if it is an ongoing issue, it’ll definitely artificially keep their ratings high. Also, as Kronii, she could have done a bit of damage if she name dropped.
@@popenieafantome9527(I realized I wrote an essay, sorry) As a traveling man, and frequenter of hotels. I check all the bad reviews first. All 1 star reviews, if they all have a common theme, I don’t care what the good reviews say because the honest reviews are the low ones. I still check other reviews though, I work up from lowest first. I skim 2 and most of 3, check a bit more or 4 and try to find similarities in the 5 stars. If most 5 star reviews are blank or say little but have a common theme of “Good service” and not much about how or why it’s good, I classify it as a padded 5 star, if it’s an in depth or short but clear review of why it’s 5 stars, those get my attention more than the 1 star.
Example: I had a 4* hotel locally that had decent 4 star reviews and a few honest 1 star, a few 5 star with no words or few words, upon getting the room I always check everything as soon as I get in and drop my stuff. Any issues and I personally go down to the front desk and patiently wait until I’m serviced, then explain the problem I’ve encountered and depending on how bad it is allow them to handle it at their leisure. The particular problem with the 4* was that my room had carpet beetles and we didn’t discover it until after a night passed. I killed and picked one up then brought it to the front desk and discreetly showed them, told them what it was and which room it was in, explained what the insect did and why they should handle it as soon as possible, now it seems more like their problem than mine and I didn’t escalate the issue aggressively. I was offered an upgraded room and a partial refund, I declined both because they did their jobs excellently by handling it quickly and I was only staying in that room for the night anyway, though the one more day offer was tempting.
that chocolate gift is like rubbing salt in to the wound.
Wow that's a really strange service they have there. I once had a similar issue in a hotel oversea before but that was a really cheap hotel out in the boonies. The toilet smelled like there was a dead body in there most likely due to the sewerage system. I checked my friends room and some was fine but some wasn't so I complained to the management. All they did was they throw a whole lot toilet fresheners in there which sounded really silly but it actually worked like a charm. The smell came back after like a day though so they came to do same thing again. Really makes me wonder what kind of "5 star" hotel Kronii went to.
The "end then" lmao
This Kronii needs a black metal bgm
6:55 now I'm imagining Kronii repeatedly yelling "CHOCOLATE!" like that one fish from Spongebob.
I must have grown several grey hairs listening to that story. I would have absolutely lost it if I was in her shoes
This is the kind of thing that will drive Kronii into becoming Jokeronii
what kind of 1 star hotel she stay on? i mean some decent star hotel should have 24 hour house keeping
I have never seen 24 hour housekeeping? What are you on man?
@@danieliacomi5411 i intern in hotel once good one
Kronii's complain should be her new content.
After the valley girl on the plane, and now this
So much fun to hear all of her complain
I had experiences like that with my family
Last time, I think we got a complementary free dinner at Disney (alongside one of the Hotel's managers)
A real karen move was to call the cops for fraud
yes... but there is no Law in Mexico.
She really underestimates the power of her review. Done the right way, it can really destroy this hotel.
She needed someone more experienced in negotiations, because they clearly gave her a shitty deal.
Trying to make up for shitty service with more chocolate is the most hilariously incompetent thing they could have done. I've had my fair share of bad hotels, but when it's that bad you just gotta put your foot down and give them an ultimatum.
Kronii's movement through the entire clip had me dying 😂
A lot of latam moments but even in those moments, would be necessary being a Karen, even more if it's all about a Resort's service
That maniacal laugh at the end got me lol
I don’t think I’d leave them alone until I got my money back. That is literally stuff you’d expect from a $30 truck stop motel.
I would've just said "we're checking out and publishing it on social media" after not getting a different room for my parents.
Love her. And the bobble head model is icing on the cake
The way she moves her avatar is hilarious
Idk man I won't mess around with a karen kronii, I'd be scared shit, but this bobblehead kronii movements make it so funny also.
kronii should have just power washed the room :D
Somehow Kronii seems even more expressive than usual with that model. What a horror story!
Many people who live in Cancun always sugest to never come to Cancun
Kronii is running the voice now
Man, I hope kronii knew about Profeco (customer's rights protection in Mexico), what that resort did is completely unacceptable.
Long time ago, we had a dinner with my uncle. It was the second time we had a dinner in that restaurant.
Only my order than hadn't served. We thought it was a delay, cooking time, etc. We had a good time, until all of my siblings finished their meal, my uncle had enough waiting. When he went to the front desk, it was revealed that it was out of stock. Finally, I ordered another meal. While eating, I could hear my uncle chewing out at the staff at the front desk.
After that, we never go to that restaurant again.
She, in this avatar, made the story and reaction even better. Well the experience sucks but yeah was entertaining to watch.
She wasn't being a karen. They failed to provide even a reasonable level of service and Kronii was practically showing a saints level of patience. Karens expectations are never reasonable.
It's really sad to see kronii having to deal with that while she is vacationing in my country :/
When I went to Cabo with my family, it wasn’t poop and pee bad, but our room did stink of raid and other bug killers, so my dad went to complain, and he already gets angry but this was one of the angriest I’d seen him, which makes sense given the plane ride, dealing with the airport, the long drive to the resort, checking in, etc, only to find a disgusting room, it’s a little upsetting. But by the end they upgraded us to a connected suite, and the only “bad” thing was a lizard on the ceiling that I tried to catch and accidentally killed. I still have flashbacks😢. The point is idk if this is like a resort right of passage thing that they give you a shitty room to start then see how you react, but the fact that it happened twice is weird, and my resort was so nice, too.
Reasonable
Never knew how cute beeg smol Kronii really is
You know it's good chocolate when you find it in the stinky poopoo room.
I'd be throwing hands after the first poopoo smell room
People miss these ladies when they take breaks throughout the year, but people forget that the HoloEn curse is beyond streaming scuff. It ruins entire holiday vacations for them as well 😅
For a 5 star establishment, that is disgusting, and that contract seems so sketchy. I don't know the location, but if it was available, I would have tried to find somewhere else to stay, try for a refund, and then absolutely slam them on review sites. That's the kind of room experience you would expect from a sketchy motel that costs like $30 a night. I also hate when they throw around the values of rooms when they screw up, like its not costing the business any money to upgrade your room, just the potential for another customer to take your place.
If this was in America or Canada, she could have filed a Civil Suit snd won pretty easily. Idk if she would get damages, but she could get the hotel to pay enough to set her situation to before she booked the hotel
Sadly it was Mexico, and Mexico sucks (yes I am mexican how did you know?)
@@charlymoon741Hermano aunque es cierto que nuestro gobierno es bueno para nada, el pais me caí bien, las personas algunas veces. En el caso de el hotel en Cancun, podía haber dicho que iba poner una queja con el PROFECO, si necesitas tourismo para vivir entonces da servicio bueno o deja que ese mismo gobierno haga lo poco que si hace bien, poner cargas en los que tienen cualquier dinero.
@@roaming_data amigo pero tú sabes que puedes denunciar a la profeco o a la autoridad correspondiente porque eres local y sabes que puedes hacerlo, Kronii estaba de turista, levantar una denuncia primero implicaría investigar cuál es el procedimiento correcto y después invertir tiempo que se supone que es para disfrutar tus vacaciones procurando que la denuncia salga apropiadamente, incluida la posibilidad de tener que quedarse más tiempo para seguir el proceso, para un turista no es conveniente gastar sus vacaciones peleandose con un hotel y por eso mismo es que se salen con la suya y están como están
@@charlymoon741 No se me ocurrió que no todos van de viaje sabiendo de cosas importantes sobre donde van.
Me das recuerdo que un amigo Estado Ciudadano se fue a Mexico sin saber que el $ implicaba pesos y estaba pagando en USD.
Thats not a 5 star hotel thats a 2 stat motel that bribed whoever was evaluating it