That does not look damaged yet, only the outer insulation is wrinkled. But over time that will damage the copper. They should have used a classical home appliance style of stress relief. When you have damaged cable, the cable starts to heat up at the stress point. Any amount of heating in a relatively low current cable (under 10 amps) is the sign of potential fire hazard. If the reports are true, some of the users already have cables with damaged copper. Great to see that the issue is adressed. This is exactly one of the reasons why i don't rush to buy new products, they may have design issues that are usually fixed in the first few months.
There is one video on twitter showing sparks not at the cable gland but ~10cm from it, so in middle of cable. No idea if fake or not but if valid then whole cable quality looks bad. For now A1 are no longer being sold sold in all bambu stores.
@@arekx i guess you live in a cave and you are new to the internet. Let me help you: if something is shocking and becomes viral, it is 99.9999999% fake.
This is a serious for sure but overblown right now because it’s “cool” to hate on Bambu Lab. Easy quick fix and the problem is mostly caused by mishandling the machine.
I agree, safety is important and Bambu being out front and fixing it, is awesome - but definitely some opportunists trying to take advantage of the situation.
Seems like a design oversight!. Bambu should issue a f/w update to limit rapid heating(damp down PID). Unfortunately, this could double the heating time, apart from how long a higher temp level could be maintained(which will reduce usability for larger and longer duration prints🤔). Replacing the cable with a thicker gauge, more flexible cable(esp. number and size of the individual strands-just having a more flexible jacket will not work.) and a better strain relief(thermoset plastic, or silicone boot, with higher flammability rating) is the only longterm solution. Just some 💭
From my experience here, it feels like the strain relief on the machine is just too stiff so it really isn't as effective. I am not worried, they are handling this all so well, I am super impressed.
@@LoyalMoses Iam glad that BL is proactive, unlike many other companies👍. They could have avoided all this fiasco, if only they have implemented, internally routed (under the heated bed) coiled cable(akin to old wired receiver/mouthpiece phone cable). It is indeed used in one of the laser engravers (genmitsu lc40?). The only difference is the larger size of the wires(due to high power ac heatbed). It could have increased the cost a bit though(would need twice the length of the coil at minimum). Just some 💭
I ordered the A1 on Friday "In Stock". Shipping Label was created same-day for Fedex. Cable Issue Notice came Saturday from Bambu. Fedex picked printer up today "Monday" at what I'm assuming is Bambu warehouse and is on route to be delivered tomorrow. I will be curious whats happened inside that box.
You’ll likely just need to install that cable protector! Also, be careful and do not rest the printer on its back during assembly! I made that mistake.
@@ArturOleszczuk1991 not sure if your being over dramatic or sarcastic but the printer arrived safely. I followed instructions to print the extension protector which went just fine.The cable out of the box was fine. It was actually an amazing first print to be honest. It's unfortunate for Bambu as clearly they need to remedy this and assume everybody can't follow instructions for an easy fix. It will be costly to them but the printer is still top quality. The "quick" fix that I performed is more than adequate to feel safe in my home. I understand others won't but Bambu has stepped up and will address.
@@brucepollock1441 Definitely sarcastic. I have made a lot of reddit posts regarding paranoid people that are overreacting this situation. Does it have potential to be hazardous? Yes. But does it mean it will affect 99% of users? No. I bet that like 5-10 people are affected ralistically and few other with potential for risk. Still, it was sold in thousands of units. It's maybe 0,5% chance it will affect anyone printer.
i seen one that had no damage and the cable was burnt through. can anyone tell us the symtoms we should be looking out for on our undamaged printers? my cable is fine but my bed stayed on last night after a print. i had to manually turn the bed temp down
I ordered an A1 a week ago and it will be coming in tomorrow. Would I be able to get the heat bed protective connector? and If not does it matter if I printed the connector out of PLA instead of PETG since I do not own PETG?
Congratulations! Check the cable right away to make sure it wasn't damaged in shipping. And yes, you can print it out of PLA. I'd also fill out the support form for them to send you a cable protector as well (just to have an official one).
Just started get Heated Bed Runaway errors on my Cteality Ender 3 S1 Pro. The cable connection is similar. I suspect the problem is similar too. Having had time to investigate. My Ender 3 S1 Pro has a little over 1400 hours of print time on it.
@@LoyalMoses it could be a few weeks before I figure this out. Got many other projects ahead of the hobbies. I tty to remember to update this thread. The member isn't what it used to be. #G'dadNeeds2Reply
@@LoyalMoses The good news is the version of firmware I'm running (a community version) pulls a HARD HALT and the printer requires a power cycle to reset it. I highly suspect the factor firmware does the same.
Absolutely, I wouldn't be concerned at all. They are handling this very impressively. I'd almost bet that if you order it, you'll also get the cable protector too.
U just posted a video to stop using the machine but now ur video is gone so what’s the deal with the printer? I don’t see anything on their site about not using it
I wonder what's the reasoning behind Bambulab's decision to not use the Standard C13 Power Cable. Still, good on them to issue a recall. This could easily have been another situation like the NZXT shorting riser cables or the Gigabyte exploding power supplies.
I printed the cable clip they recommended but my printer wouldnt turn on when it was installed. I Took it off and it turned right on. Im not sure what could cause that
I printed a second one and this time it worked no problem. Although now i feel like the cable just might pinch where the end of this thing is.@@LoyalMoses
Hi! This question is beside the Bambulab A1 issues and I am still considering getting but I just want to know. Which Printer would y'all choose if you had to choose between the Creality Cr10-SE and the Bambulab A1? Been debating this for a while and it's a really hard choice, Creality has mixed feedback but for the most part all I hear is bambulab printers are the best of the best. Just need this question answered overall! (Im still fairly new to 3D printing)
I’ve not used the 10 SE so I can’t speak for it. As for Bambu machines, they are currently the best tech we’ve seen in our industry, and have machines at every budget level and the ecosystem is incredible. My recommendation, watch a few different videos from different channels and you’ll be well informed!
@@LoyalMoses hmm alright, I will say tho the CR 10SE does states that it prints at 600mm/s and the Bambulab at 500mm/s. The CR10SE is going for 290 at Micro Center and the A1 559 with combo. But then again The bambulab A1 i assume and from what I keep reading is just more reliable overall, not to mention the AMS system and secure something Im more weary about the the CR10-SE might not. Man choices choices CHOICES XD.
U just posted a few hours before another video saying to completely stop using the A1 regardless the cable is good shape or not. Now that video and the Short from you it disappeared. What happened? This it’s really weird!
Putting the cable inside of a drag chain to protect it, rather than relying on the cable jacket itself to protect the wires from flex would probably be the right way to fix this.
Bad design doing the cable like that,it is clearly a weakness,and definitely the weak point on this printer.Most likely they will update the design on this soon
It’s funny cause everybody on Reddit is always saying Bambu has trash support and is an untrustworthy shady company and creality has better support. I couldn’t help but laugh. I love my x1c and my ender 3 s1 but I KNOW if I have an issue with my S1 I might as well just look how to fix it myself cause even though Bambu might take a few days to get back to me at least they will get back to me and have a means to contact them.
I really think Bambu and Creality will work through their support issues. Everything changed last year and these companies know you must have support or you won't survive!@@avgjoeshow4208
Not overly impressed by there solution. I dont have the damage but seeong the amount of people who do and seeing at least one case of the cable being burnt right through surely the only safe thing to do is recall the lot and properly redesign the affected part. Also in the UK at least we arent ment to play with 240v electric if we aren't a qualified electrician so it seems they shouldnt even be offering the heatbed replacement solution. Ive seen one case this morning already where somebody wasnt given the choice and they just sent out a new heatbed!
@Immolate62 Someone on the A1 forum sent a ticket and wasn't given the option, they just sent the bed bit. I checked mine again properly this morning and it is indeed damaged. Watched the video on changing the cable and have asked for a new printer. Just hope they don't expect me to pay to send the old one back first and we are without a printer now. Just hope they honour the 2 week turn around on new printers as well as on the replacement parts
@@Immolate62 plenty of people who would happily replace it because of over confidence only to find out the hard way later on. Mains voltage shouldn't be played with by the inexperienced if its a fault recall it or send out a complete new unit don't put the onus on the consumer to repair your fault especially when it is a mains voltage component.
@@thegarageluthier I disagree. I would rather have the choice. Perhaps it is because I come from a time and place where we were taught to deal with construction and electrical and plumbing problems on our own and therefore are more aware of the dangers involved. Like I said, if you aren't comfortable with that, ask for a replacement. Just don't demand that those of us who are comfortable with it do the same.
I disagree, bed slingers are absolutely fine. AC is also used on millions of moving parts around the world. It will be solved, I have absolutely no worries about it at all.
@@LilApe drama much? There are infinite failure modes possible on a complex machine. Automobiles always have multiple recalls issued because it is impossible to anticipate every possible thing that can go wrong. I do agree they should send an email though as they have our contacts and doing so wouldn't be difficult.
Was honestly quite excited to use my A1 for some projects over the next few months. This is really disappointing. Hearing some replies to other tickets that replacements will take 2-3 months. I'll probably take a refund if the option is available to me, and get another printer instead.
@@LoyalMoses i have already installed it, the replacement part is the heat bed and cable . everything looks good, the cable they put is definatley better than before, and i think the heat bed is now slightly faster to heat up than before
Thanks for the heads up. I took a look at my cable, looks a little bit similar to the picture Bambu Labs shows on the blog. I printed the cable part and I'm happy with that solution. Did raise a Ticket just incase with a photo just to be sure. Excellent service in how this is being handled.
I recived the Third Email from Bambulabs Today. The options are: 1 - NO PRINT AT ALL . 2 - Wait from 2 to 3 months for a cable replacement or unit replacemente (they need to test the problem and find a solution) . 3- Ask for a total Refund cause the machine is "faulty". Im not seeing any youtuber telling about the 3 months wait !!!! It´s a really crazy situation..... What do you think??? Please, be honest and not BambuLike-Team ....... Im very dissapointed about all youtubers not being honest with "ALL DATA" about the problem..... (Not you, ALL in general) ....
This is the first I’m hearing about the wait. It makes sense though, they are likely mass producing new build plates as quick as possible to get machines repaired.
I was watching your latest video from an hour or so ago and sent the link along but now the video comes up as private? What gives? I am sure you didn't post it as click bait. did Bambu tell you to yank it down?
Just came on here as everyone is saying you posted a video warning everyone not to use the A1. Have you deleted it. If so are we safe using this thing? Bambu arent being very forthcoming with information and keep changing there story every five minutes.
This video is back up, I went to sleep! LOL - I was waiting on a confirmation of a couple of things from Bambu, but was up all night and couldn't stay awake any longer.
I’m glad that a long waiting for A1 mini payed off. They released A1 so quietly and suddenly to piss A1 mini buyers that it apparently is not a finished product.
You are fine! I went back and watched my assembly b-roll and saw where I damaged the cable accidentally. Make sure not to rest the printer on its back during assembly and follow their guidance on the cable protector!
Handled the same as any other situation, and I don’t see a reason for it to fail. There have been new developments, mine was caused by me dragging the cable upside down across my bench - I went back and checked my assembly b-roll and discovered that I’d done that by mistake.
so what happened to the second video on this that you posted earlier ? i got my A1 a few days ago then got the notice for the recall there is no damage to the cable on my printer should i not use the printer or is is safe to use still ?
The video is back up, I had to go to sleep and was waiting on an email from them - but couldn't wait any longer, had to rest! As they are suggesting, I would not use the machine to be cautiously safe until we hear more from them.
I’m not sure, I’ve had recent conversations with them and was told that they are first focused on safety, and making sure that every solution offered has that as a priority.
@@LoyalMoses Every printer is real concern, Every PC, every microwave. But not every has power cable exposed for damages. This one does. And from even bambu forums it is obvious most of cases were from people that already unboxed damaged printers. And thank you for driving that bandwagon, first it was hype over a1 now it is "it gonna burn your house"
I bought mine in Dec 2023 and have yet to unpack it, so I guess I can wait for the cable protector from Bambu and be good to go once I have unpacked and fixed the cable. Good news.
@@LoyalMoses I was waiting to unpack and find somewhere to put it as my current printer table (AKA desk) already has a Kobra Max and i3 mega on it. I was think of getting a corner desk to put it on it along with my Kobra 2 max which is also not unpacked.
Great advice about fire safety and 3D printing, Loyal. Thanks.
Thank you!
At some point I hope to have a smoke detector that operates a kill switch.
That does not look damaged yet, only the outer insulation is wrinkled. But over time that will damage the copper. They should have used a classical home appliance style of stress relief. When you have damaged cable, the cable starts to heat up at the stress point. Any amount of heating in a relatively low current cable (under 10 amps) is the sign of potential fire hazard. If the reports are true, some of the users already have cables with damaged copper. Great to see that the issue is adressed. This is exactly one of the reasons why i don't rush to buy new products, they may have design issues that are usually fixed in the first few months.
Absolutely. It’s more for safety, which is what we want to see.
There is one video on twitter showing sparks not at the cable gland but ~10cm from it, so in middle of cable. No idea if fake or not but if valid then whole cable quality looks bad. For now A1 are no longer being sold sold in all bambu stores.
@@arekx Abraham Lincoln once said that not everything is true what you see on the internet
@@arekx i guess you live in a cave and you are new to the internet. Let me help you: if something is shocking and becomes viral, it is 99.9999999% fake.
@@arekx probably this social media thing is new for you: everything that is shocking and goes viral it is 99.99% fake.
Impressive customer service.
Glad i decided to wait. They just recalled all of them.
Yes, links in description.
This is a serious for sure but overblown right now because it’s “cool” to hate on Bambu Lab. Easy quick fix and the problem is mostly caused by mishandling the machine.
I agree, safety is important and Bambu being out front and fixing it, is awesome - but definitely some opportunists trying to take advantage of the situation.
Is this why the a1 is set to “coming soon” on their website?
I’m not sure, but they could be making the change across all machines in stock
Thank the heavens i saw this video before it was too late
They are doing a great job at correcting a problem.
Appreciate this post. Thanks. You’re doing good work by spreading the word.
Absolutely!
Reminds me, I need to check my A1 tonight when I get home.
Absolutely!
Glad to see they're being proactive!! Good company, good machine
Absolutely!
Hi , I'm having an issue finding that strain relief print. Can you share the link to it please?
Please read the updated blog post, and do not print until you’ve received a new machine or a new heated build plate and cable.
Seems like a design oversight!. Bambu should issue a f/w update to limit rapid heating(damp down PID). Unfortunately, this could double the heating time, apart from how long a higher temp level could be maintained(which will reduce usability for larger and longer duration prints🤔). Replacing the cable with a thicker gauge, more flexible cable(esp. number and size of the individual strands-just having a more flexible jacket will not work.) and a better strain relief(thermoset plastic, or silicone boot, with higher flammability rating) is the only longterm solution. Just some 💭
From my experience here, it feels like the strain relief on the machine is just too stiff so it really isn't as effective. I am not worried, they are handling this all so well, I am super impressed.
@@LoyalMoses Iam glad that BL is proactive, unlike many other companies👍. They could have avoided all this fiasco, if only they have implemented, internally routed (under the heated bed) coiled cable(akin to old wired receiver/mouthpiece phone cable). It is indeed used in one of the laser engravers (genmitsu lc40?). The only difference is the larger size of the wires(due to high power ac heatbed). It could have increased the cost a bit though(would need twice the length of the coil at minimum). Just some 💭
I ordered the A1 on Friday "In Stock". Shipping Label was created same-day for Fedex. Cable Issue Notice came Saturday from Bambu. Fedex picked printer up today "Monday" at what I'm assuming is Bambu warehouse and is on route to be delivered tomorrow. I will be curious whats happened inside that box.
You’ll likely just need to install that cable protector! Also, be careful and do not rest the printer on its back during assembly! I made that mistake.
Probably, just after arrival it will burn your house down as soon as it will be unpacked and connected to power outlet
@@ArturOleszczuk1991 not sure if your being over dramatic or sarcastic but the printer arrived safely. I followed instructions to print the extension protector which went just fine.The cable out of the box was fine. It was actually an amazing first print to be honest. It's unfortunate for Bambu as clearly they need to remedy this and assume everybody can't follow instructions for an easy fix. It will be costly to them but the printer is still top quality. The "quick" fix that I performed is more than adequate to feel safe in my home. I understand others won't but Bambu has stepped up and will address.
@@brucepollock1441 Definitely sarcastic. I have made a lot of reddit posts regarding paranoid people that are overreacting this situation. Does it have potential to be hazardous? Yes. But does it mean it will affect 99% of users? No. I bet that like 5-10 people are affected ralistically and few other with potential for risk. Still, it was sold in thousands of units. It's maybe 0,5% chance it will affect anyone printer.
i seen one that had no damage and the cable was burnt through. can anyone tell us the symtoms we should be looking out for on our undamaged printers? my cable is fine but my bed stayed on last night after a print. i had to manually turn the bed temp down
If there isn’t any damage, then according to them there isn’t an issue.
I ordered an A1 a week ago and it will be coming in tomorrow. Would I be able to get the heat bed protective connector? and If not does it matter if I printed the connector out of PLA instead of PETG since I do not own PETG?
Congratulations! Check the cable right away to make sure it wasn't damaged in shipping. And yes, you can print it out of PLA. I'd also fill out the support form for them to send you a cable protector as well (just to have an official one).
@@LoyalMoses Ok thank you :)
Glad they responded appropriately. No anet jokes required. 😂
Haha
Just started get Heated Bed Runaway errors on my Cteality Ender 3 S1 Pro. The cable connection is similar. I suspect the problem is similar too.
Having had time to investigate.
My Ender 3 S1 Pro has a little over 1400 hours of print time on it.
I suspect many bed stingers have this problem.
Oh no, I’d reach out to creality!
@@LoyalMoses it could be a few weeks before I figure this out. Got many other projects ahead of the hobbies.
I tty to remember to update this thread. The member isn't what it used to be.
#G'dadNeeds2Reply
@@LoyalMoses The good news is the version of firmware I'm running (a community version) pulls a HARD HALT and the printer requires a power cycle to reset it.
I highly suspect the factor firmware does the same.
@@LoyalMoses I replaced my bed thermistor and everything seems to be working normally now.
Well I'm glad I kept the A1 mini and I keep my 5lb Halotron just near the printers
Smart!
I haven’t bought an A1 yet, I plan to and if I buy one now will the issue be fixed or should I print the new protective part first
Absolutely, I wouldn't be concerned at all. They are handling this very impressively. I'd almost bet that if you order it, you'll also get the cable protector too.
@@LoyalMoses thank you for the response
You bet!@@papahamdrew9962
I've heard they pulled them from the store, so when you order one, it should have the problem addressed already.
Another good tip is to have a smoke detector / alarm in every room.
U just posted a video to stop using the machine but now ur video is gone so what’s the deal with the printer? I don’t see anything on their site about not using it
I’m chatting with them now, waiting on an email.
@@LoyalMoses ok cool! I just got mine last week. I love it so much better then the k1 max I had!
@@LoyalMoses thanks for the update
I love it when I'm sitting at the computer and I get notifications of a new video, and I'm the first one to give a thumbs up. =)
Awesome! Thank you!
I wonder what's the reasoning behind Bambulab's decision to not use the Standard C13 Power Cable.
Still, good on them to issue a recall. This could easily have been another situation like the NZXT shorting riser cables or the Gigabyte exploding power supplies.
Im glad they are working to solve the issue.
If you’re affected but didn’t buy it from the bambu site, would they still replace it for you?
Send in a support ticket and if it needs replaced they’ll let you know what the steps are.
This is gonna hurt their bottom line but they're handing it like pros
It's really impressive of them!
@@LoyalMoses fires arent a good look so they don't exactly have an option. Its a bad design and implementation and excuses shouldn't come into it.
Do they ship out new cables/printers to places that they don't ship to normally?
Do new printers also have this issue?
Thanks
I imagine they will have all new machines ready to go when they have the new solution available. Where are you at?!
Israel
I printed the cable clip they recommended but my printer wouldnt turn on when it was installed. I Took it off and it turned right on. Im not sure what could cause that
🤔
I printed a second one and this time it worked no problem. Although now i feel like the cable just might pinch where the end of this thing is.@@LoyalMoses
Great idea running 120v AC through this cable that flexes constantly during prints. No problem with this design, whatsoever.
Voltage isn't the issue. There are applications where way higher voltages are run though cables that flex more then this and are fine.
@@Deluxe754 in your home?
Where did all of this AC be DC talk come from? AC is quite common in moving components.
@@LoyalMoses in heating beds?
Also would you need to print in PETG for the clip? I only have PLA
You can print in PLA as well, there are a few pre-sliced options on the MakerWorld.
@@LoyalMoses awesome thank you dude! I know your the man with the knowledge and I'm still learning about the materials!
Hi! This question is beside the Bambulab A1 issues and I am still considering getting but I just want to know. Which Printer would y'all choose if you had to choose between the Creality Cr10-SE and the Bambulab A1? Been debating this for a while and it's a really hard choice, Creality has mixed feedback but for the most part all I hear is bambulab printers are the best of the best. Just need this question answered overall! (Im still fairly new to 3D printing)
I’ve not used the 10 SE so I can’t speak for it. As for Bambu machines, they are currently the best tech we’ve seen in our industry, and have machines at every budget level and the ecosystem is incredible. My recommendation, watch a few different videos from different channels and you’ll be well informed!
@@LoyalMoses hmm alright, I will say tho the CR 10SE does states that it prints at 600mm/s and the Bambulab at 500mm/s. The CR10SE is going for 290 at Micro Center and the A1 559 with combo. But then again The bambulab A1 i assume and from what I keep reading is just more reliable overall, not to mention the AMS system and secure something Im more weary about the the CR10-SE might not. Man choices choices CHOICES XD.
@@Bomber-ik4yf what would you choose if Bambu would just work without constant tinkering but was just 300mm/s? ... That's what I thought :)
When restock for EU?
I have no idea!
U just posted a few hours before another video saying to completely stop using the A1 regardless the cable is good shape or not. Now that video and the Short from you it disappeared. What happened? This it’s really weird!
I’m waiting on an email from them! Thanks for being patient!
good video
Thanks!
Putting the cable inside of a drag chain to protect it, rather than relying on the cable jacket itself to protect the wires from flex would probably be the right way to fix this.
I do wonder what their solution will be!
Bad design doing the cable like that,it is clearly a weakness,and definitely the weak point on this printer.Most likely they will update the design on this soon
To me it felt like the strain relief that was included was too stiff, so it really didn’t offer that much relief .
Bambu Lab has a good support✌️
Absolutely! Setting a great example of what we should expect from companies in our industry!
It’s funny cause everybody on Reddit is always saying Bambu has trash support and is an untrustworthy shady company and creality has better support. I couldn’t help but laugh. I love my x1c and my ender 3 s1 but I KNOW if I have an issue with my S1 I might as well just look how to fix it myself cause even though Bambu might take a few days to get back to me at least they will get back to me and have a means to contact them.
I really think Bambu and Creality will work through their support issues. Everything changed last year and these companies know you must have support or you won't survive!@@avgjoeshow4208
Hi
Sup
Not overly impressed by there solution. I dont have the damage but seeong the amount of people who do and seeing at least one case of the cable being burnt right through surely the only safe thing to do is recall the lot and properly redesign the affected part. Also in the UK at least we arent ment to play with 240v electric if we aren't a qualified electrician so it seems they shouldnt even be offering the heatbed replacement solution. Ive seen one case this morning already where somebody wasnt given the choice and they just sent out a new heatbed!
That’s good then, they are fixing the problem.
You should read the blog post so you know what the options are. They don't expect anyone to do anything they aren't comfortable with.
@Immolate62 Someone on the A1 forum sent a ticket and wasn't given the option, they just sent the bed bit. I checked mine again properly this morning and it is indeed damaged. Watched the video on changing the cable and have asked for a new printer. Just hope they don't expect me to pay to send the old one back first and we are without a printer now. Just hope they honour the 2 week turn around on new printers as well as on the replacement parts
@@Immolate62 plenty of people who would happily replace it because of over confidence only to find out the hard way later on. Mains voltage shouldn't be played with by the inexperienced if its a fault recall it or send out a complete new unit don't put the onus on the consumer to repair your fault especially when it is a mains voltage component.
@@thegarageluthier I disagree. I would rather have the choice. Perhaps it is because I come from a time and place where we were taught to deal with construction and electrical and plumbing problems on our own and therefore are more aware of the dangers involved. Like I said, if you aren't comfortable with that, ask for a replacement. Just don't demand that those of us who are comfortable with it do the same.
This is one of the reasons why bed slingers shouldn't be made anymore, or at least not with AC heated beds.
I disagree, bed slingers are absolutely fine. AC is also used on millions of moving parts around the world. It will be solved, I have absolutely no worries about it at all.
@@LoyalMoses not in home appliances in areas where they are easily accessible.
Bambu lab is a good company. They raised the issue and let everyone knows and trying to solve it.
Absolutely! I am super impressed.
@@LilApe drama much? There are infinite failure modes possible on a complex machine. Automobiles always have multiple recalls issued because it is impossible to anticipate every possible thing that can go wrong. I do agree they should send an email though as they have our contacts and doing so wouldn't be difficult.
and.... two second later they sent an email.
This cable issue is a real problem. I wouldn't use any printer with such issue.
Bambu Lab should bring a safe solution ASAP.
@@NewStreamLineThats exactly what they are doing :)
Was honestly quite excited to use my A1 for some projects over the next few months. This is really disappointing. Hearing some replies to other tickets that replacements will take 2-3 months. I'll probably take a refund if the option is available to me, and get another printer instead.
Does your show signs of damage? I don’t blame you. That’s a long time.
@@LoyalMoses Unfortunately, yes. The callback blog post came out the day my A1 arrived. I had hoped there wasn't damage - but alas
I just received my replacement part today
Fantastic!!!
@@LoyalMoses i have already installed it, the replacement part is the heat bed and cable . everything looks good, the cable they put is definatley better than before, and i think the heat bed is now slightly faster to heat up than before
Thanks for the heads up. I took a look at my cable, looks a little bit similar to the picture Bambu Labs shows on the blog. I printed the cable part and I'm happy with that solution. Did raise a Ticket just incase with a photo just to be sure. Excellent service in how this is being handled.
Awesome! Glad you reached out to them!
Great notice
Thanks!
I recived the Third Email from Bambulabs Today. The options are:
1 - NO PRINT AT ALL .
2 - Wait from 2 to 3 months for a cable replacement or unit replacemente (they need to test the problem and find a solution) .
3- Ask for a total Refund cause the machine is "faulty".
Im not seeing any youtuber telling about the 3 months wait !!!! It´s a really crazy situation.....
What do you think??? Please, be honest and not BambuLike-Team ....... Im very dissapointed about all youtubers not being honest with "ALL DATA" about the problem..... (Not you, ALL in general) ....
This is the first I’m hearing about the wait. It makes sense though, they are likely mass producing new build plates as quick as possible to get machines repaired.
I was watching your latest video from an hour or so ago and sent the link along but now the video comes up as private? What gives? I am sure you didn't post it as click bait. did Bambu tell you to yank it down?
I’m waiting on an email for some clarification, thanks for being patient.
Just came on here as everyone is saying you posted a video warning everyone not to use the A1. Have you deleted it. If so are we safe using this thing? Bambu arent being very forthcoming with information and keep changing there story every five minutes.
This video is back up, I went to sleep! LOL - I was waiting on a confirmation of a couple of things from Bambu, but was up all night and couldn't stay awake any longer.
@Loyal Moses, thank you for reminding me about fire extinguisher! I forgot to buy them for my home.
Awesome! They are SUPER important!
Glad to hear A1 Mini is not affected.
Absolutely!
I’m glad that a long waiting for A1 mini payed off. They released A1 so quietly and suddenly to piss A1 mini buyers that it apparently is not a finished product.
A1 mini is a better printer
They at least assumed the problem, Prusa XL on the other hand .....
I really think that is the real takeaway. They found an issue, and are resolving it.
Thanks alot, submitted my ticket!
Great! 💜
That’s a big recall! Glad they are taking action.
It is definitely a lot of cable protectors and heatbed assemblies!
You print the fix.
they dont want to get sued. They are catching FIRE!!!!
0.1% of printers affected !!
Yup, not many. But any is too many, so this is fantastic of them.
I wonder if a cable chain would help
Possibly! I've been looking closer at the strain relief and to me, it is too rigid, concentrating stress where it should be relieving it.
Mine gets delivered today 😅
You are fine! I went back and watched my assembly b-roll and saw where I damaged the cable accidentally. Make sure not to rest the printer on its back during assembly and follow their guidance on the cable protector!
My question is if you use the protector whats going to happen down the road when the warranty runs out and it fails?
Handled the same as any other situation, and I don’t see a reason for it to fail. There have been new developments, mine was caused by me dragging the cable upside down across my bench - I went back and checked my assembly b-roll and discovered that I’d done that by mistake.
so what happened to the second video on this that you posted earlier ? i got my A1 a few days ago then got the notice for the recall there is no damage to the cable on my printer should i not use the printer or is is safe to use still ?
The video is back up, I had to go to sleep and was waiting on an email from them - but couldn't wait any longer, had to rest! As they are suggesting, I would not use the machine to be cautiously safe until we hear more from them.
It is safe when you cannot notice any damage
I see that they have taken the A1 off of the website and retail outlets, any word from Bambu as to when they will start selling the A1 again?
I’m not sure, I’ve had recent conversations with them and was told that they are first focused on safety, and making sure that every solution offered has that as a priority.
@@LoyalMoses got it, so if someone is in the market for a printer then you really shouldn't consider the A1 as available for probably 3+ months.
Where is your ”update” video in which you said that ALL A1 shouldnt be used regardless of damaged cabel or not??
Waiting on an email for clarification! Want to make sure everything is correct!
Thanks for your honesty, reply and for not shoving it down.
Definitely won me over and I'm subscribing.
My gosh so many paranoid people right now...
It is a serious issue. Fires and printers are a real concern.
@@LoyalMoses Every printer is real concern, Every PC, every microwave. But not every has power cable exposed for damages. This one does. And from even bambu forums it is obvious most of cases were from people that already unboxed damaged printers. And thank you for driving that bandwagon, first it was hype over a1 now it is "it gonna burn your house"
I bought mine in Dec 2023 and have yet to unpack it, so I guess I can wait for the cable protector from Bambu and be good to go once I have unpacked and fixed the cable. Good news.
How have you not used it yet?! 😳 definitely, they’ll send you one and you’ll be good to go.
@@LoyalMoses I was waiting to unpack and find somewhere to put it as my current printer table (AKA desk) already has a Kobra Max and i3 mega on it. I was think of getting a corner desk to put it on it along with my Kobra 2 max which is also not unpacked.
@@raypalmer7733 not necessarily, some people are finding the cable is already damaged right out of the box