So We Called Dell's Customer Support...
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- Опубликовано: 16 мар 2021
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In an attempt to get what we ordered in the first place, we called Dell's customer support. Plot twist, they made it worse.
Go watch the first video looking at the Dell XPS here: • DELL Did Me Dirty... R...
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Can I just say that spending HOURS on the phone and achieving NOTHING is just a smidge frustrating :'D
I think that is a little underestimating.
dell is the worst LOL
I get you.
I feel your pain... So frustrating and just makes you question all your life decisions that lead you to this point 🤣
WARRANTY FOR THE PEACE OF MIND
Disabling the CPU’s boost frequency to stop it from overheating is like telling an athlete to run slower so they don’t sweat as much
Haha!! Exactly.
Don't even get me started with my Dell Customer support experience! I bought an XPS 17 last year and it had a battery drain issue, because the power supply isn't powerful enough to supply the CPU and GPU with power at the same time. So, the laptop draws additional power from the battery EVEN WHEN PLUGGED IN! This wears out the battery extremely fast! So what is Dell's solution? They want to take away the "battery boost" without giving a more powerful power adapter, basically crippling the CPU's performance under load! Let me repeat that in simpler terms. DELL WANTS TO TAKE AWAY CPU POWER FROM A COMPUTER THAT I OWN AND PAID EXTRA FOR TO HAVE MORE POWER, WITHOUT REFUNDING ME. THEY EXPECT ME TO JUST SETTLE FOR THIS "FIX" WHICH WILL TAKE AWAY POWER! Needless to say, I haven't had this "fix", and am desperately trying to get Dell to authorize a late return.
More details are on my RUclips channel...
@@RandomTechVideos that is pretty terrible! Sorry to hear about that. Damn!
Yup. That’s a non solution. Keep it cool and full turbo all day every day or the builder is a scrub
@@RandomTechVideos This has been a problem for a bit. They had a G5 model last year with the Ryzen 3k APU's. They just left everything at full unlocked power draw without any tweaking. I think the CPU was able to get 100w (when its really never needed to go above 60), this kind of screwed with their numbers and perf was lower than it was supposed to be. But I think their tactic is have initial perf be as high possible at the start at all costs and then later fw will sort out stability issues by bringing power settings more inline and trashing performance (though the G5 was so out of whack, any power management would help).
I'm actually surprised Dell's tech support didn't have you download team viewer so he could give you refund of a accidental $40,000 and then demand the money back by making you buy him $40K worth of Amazon or Best Buy gift cards
Honestly
This was the comment I was looking for.. I swear to God kitboga has spoken to that guy.
@@LudwigVon Hahaa right cos they're both Indian. Lol.
@@sampangolin no because dell support is a scam
made my day XD
"Doctor when i touch my neck it hurts"
"Well don't touch your neck. Anything else?"
There we go traditional dell
This is so true in the medical field. 10 years later and I still don't have a permanent solution for a car accident occurring in 2011 by someone running a stop sign. A constant state of living-death. To make it worse, the courts screwed me by violating my ADA rights, constitutional rights, and someone had a team of lawyers spread lies to my then lawyer who dropped me 2 weeks before trial leaving me to hire the lawyers who spread the rumors or they would tell the judge to drop the case because I wasn't represented. Then they screwed me even more. I even had physical therapy testify under penalty of perjury numerous lies - for instance... I told them that I was so disappointed that I couldn't help my mom with her luggage when she flew to Germany, because of my injury and a son should be able to help his mother; instead my stepfather did it. He testified that I told him that I injured my back helping her with her luggage which was a blatant lie.
The whole system is corrupt.
Yup
you for to say and reload your operating system, even if the problem has nothing to do with your operating system
The sad truth is the quickest route to a solution is to ask to return or be refunded.
Yeah, it seems to be the best way around it.
Everything is so automated and streamlined anymore, in most cases there's not even a way for customer service to fix specific issues, and not just in the computer world. All communication between the person answering the call, and the people in the warehouse, etc that can actually solve your issue has been stripped away.
The best solution: IS STOP BUYING DELL PREBUILTS!
put a grenade in it, and say it got damaged in transit
I used to work for sky customer service, certain centers would just transfer their calls lying that they were some sort of "greeting" department. Even though we could check the logs and see that they had the right training. We told our managers and absolutely nothing happened.
Anytime we wanted to fix a slightly more complicated problem for customers, managers would drag their feet. I'm so glad I got out of there
Customer support making things worse is like M. Night Shyamalan's plot twists in each successive movies
... less surprising and a smidge more frustrating.
Hahaha!! That is an amazing analogy.
Is that the guy who made Unbreakable and The Sixth Sense, and definitely no other movies ever.
@@ultrademigod And that is how I choose to remember him.
@@DawidDoesTechStuff dell is garbage i bought 2k dollar a laptop it broke in 10 days
@@DawidDoesTechStuff dell will never fix this issue cause they are evil
The moment you realize you are dealing with outsourced customer support, you know you aren't going to get any actual support.
Indian tech support, smh
I phones bt and demanded an English number. Not racist but how in the fuc" do you bt propose someone in Mumbai helps me a person in England? ..
@@Run187 that’s true
Globalisation at its finest
Thick Pakistani accent: "Thank you for calling Dell customer support...this it David..."
Me: no it's not
I used to work at a Dell tech support centre located in Ottawa Canada. I can say with certainty that this would have been fixed quickly. Dell decided to cut cost and closed the centre to hire cheap labor in India. This is the result. It's almost like you get what you pay for.
Same experience with Lenovo. But at least you can pay extra for “real” customer support. Not sure if Dell offers that.
I also worked for Dell support 15 years ago… back when Dell lead support ratings… also before the support was sent overseas…
Yeah, dell has been going down the toilet for years. I am the computer guy in my family and I would sooner cut off my leg than suggest any friends or family buy a dell.
That's the worst decision a company can ever made...
Wow. Dell was always a thing here in Brazil due to the support they gave. I didnt know they went that way.
Customer Support: "Hello this is Dell's Customer Support how can I help you?"
Client: "Hi, I ordered a PC from you guys two weeks ago and arrived yesterday, but I have a problem, the CPU is overheating"
Customer Support: "Ok, let me see what we can do"
Client: "OK".
Customer Support: "Ok, follow my instructions very carefully"
Client: "Ok".
Customer Support: "Go to the bottom left corner of the screen"
Client: "Yes"
Customer Support: "Click the little windows icon"
Client: "Ok, done"
Customer Support: "Now click the power icon"
Client: "Yes"
Customer Support: "Click - shut down"
Client: "Done"
Customer Support: "Nice! Problem solved!"
Client: "What...?"
Customer Support: "Bye, have a nice day!" *hangs up phone
Hahaha!! That kind of response wouldn't be surprising at all.
😂👍
*Dell rep taking notes*
the
Not smooth. Dogbert would be insulting them elegantly on their way out, while also billing them for the call.
Dell's customer support phoned me. He was a friendly guy on the phone so I felt he was trust worthy, clamed he could get me on a free upgrade plan for 5 years. All I needed to do is provide him with my bank account details and card details and I would receive a free computer in a years time.
@@RjKumar111GunnerRj r/wooosh
@@RjKumar111GunnerRj thats the joke
Seems reasonable
sounds like an amazing upgrade, i'd take it! hell! futureproof my machine, and i'll never need a new pc other than dell again
huehuehue
These kinds of investigations are absolutely critical to an open and free market. You sir are doing great work. Keep it up.
I work as a 1st Line Support Engineer for a company in London. Every experience I have had trying to get computers repaired under warranty with Dell/HP has always been have you tried updating the bios or drivers on the machine. Majority of people you speak to on the phone from these companies follow a script and don't know what they are talking about.
I learned this lesson in 2009, never bought a Dell laptop again.
I will never buy anything made by Dell again. I learned that lesson almost 20 years ago, when they were making PCs with that damned boobytrap power supply.
Honestly my Vostro 1520 since 2009 has been holding up really nicely and stuff but new dells....
The 5530 and 5540 are actually beautiful Dell Laptops. High quality stuff. They cost upwards of $1600, but you get what you pay for. Those less than $800 laptops are going to break within a year, or two if you're lucky.
Imagine being me who was an alienware fan for years until I needed customer support LOL
@@slickers Dell really destroyed Alienware when they bought the company. They went from PC's that were quality on both the outside and inside to shiny looking PC's filled with garbage that you pay sometimes more than a 3x markup on.
It’s easier to build your own pc than to deal with dell support
Fuck Dell. Avoid Dell at all costs.
or pay a guy 50-80 bucks to do so
WAAY easier.
If you magically win the newegg shuffle or gut your kidney to buy one from a scalper.
@@ZeroAnkoku This comment. The problem is that Dell probably bought 75% of NVidia 3000 series graphic cards. Ironically it's cheaper to buy the Dell and take the graphics card out and scrap the rest of the system.
My last Dell was from 2007. Never again, I've learned my lesson.
I'm surprised they still exist.
They evolved when they bought Alienware probably realizing they'd need another overpriced crutch to keep their regular computer business afloat. 🙄
My gaming pc actually uses a dell motherboard and other stuff
I've had the same Dell Inspiron for 10 years and the thing still runs very well with just another 8 GB of RAM
This is essentially the exact same experience I had through their business support too. It wasn't until I lost my temper and yelled at them over the phone (after 9 phone calls and roughly 5 hours on the phone over a week) that anything got done. It was an absolute shit show and was the catalyst to getting approval from my department president to stop buying their computers.
Dawid: "Dell customer support is abysmal"
Everybody else: "you seem surprised???"
"First time?"
@@EclipseSystem close.. 2nd time
Marketing: "you can tell it's a DELL"
Computer: **On actual fire**
HELL
Machines that caught fire used to be Apple's domain.
@@ChristopherHailey not really lots of PC have caught fire in the past.
@@psibug565 2006 battery explosion
When you consider that the actual purpose of customer support is to convince you that you don't ever, under any circumstances, want to call customer support.... they are actually extremely good at their jobs.
$300 for a shit kit of ram. I can’t believe Dell is worse than Ibuypower
OEM prebuilt are always worse, and DELL is the worst of the OEMs
For that money? And they get specific configs? 32 gigs is like 200 dollars and they managed to screw THAT up
You can't believe it? I wish I could be as young and innocent as you are.
Charging more than $150 for that kit should be considered a war crime.
@@sukhwinderjitsamra6624 200 will get you proper 32gigs of 3200mhz ram with RGB. That shit kit is 2666mhz and shouldn't cost a cent over 150
Dell scaming people now lmao, that cooler pic was really a click bait, hopping their customers wont open the side panel.
fact lies and fake news.. dell for the shit can.
But the picture is just for illustration purposes. 🤣
Don't even get me started with my Dell Customer support experience! I bought an XPS 17 last year and it had a battery drain issue, because the power supply isn't powerful enough to supply the CPU and GPU with power at the same time. So, the laptop draws additional power from the battery EVEN WHEN PLUGGED IN! This wears out the battery extremely fast! So what is Dell's solution? They want to take away the "battery boost" without giving a more powerful power adapter, basically crippling the CPU's performance under load! Let me repeat that in simpler terms. DELL WANTS TO TAKE AWAY CPU POWER FROM A COMPUTER THAT I OWN AND PAID EXTRA FOR TO HAVE MORE POWER, WITHOUT REFUNDING ME. THEY EXPECT ME TO JUST SETTLE FOR THIS "FIX" WHICH WILL TAKE AWAY POWER! Needless to say, I haven't had this "fix", and am desperately trying to get Dell to authorize a late return.
More details are on my RUclips channel...
@@DawidDoesTechStuff arent all pictures for illustrative purposes? Some illustrate what you actually get, while others seemingly not.
And the sad thing is, a basic and decent tower cooler isn't that much more expensive. China off brand decent 90mm towers can go as low as $15-$20. It's not amazing, but still better than the stock cooler.
-Oh, a new Dawid video...
*"Dawid calls Dell Support"*
-THIS IS GONNA BE GOOOOOOOOOD!
XD
Hahaha!!
@@DawidDoesTechStuff that was me lmao
the scammer had the same voice as the ones from a kitboga video.
do not ask for a refund! they will ask you to get target gift cards to remove foreign hackers.
@@Blubbstock right?
I was about to buy a Dell to replace my existing Dell XPS and this bought back all the bad memories I had when I bought that PC. Many unsuccessful long phone calls, many promised call backs that never happened, and all round atrocious support. Accordingly, I will NOT now be buying Dell. They have kissed goodbye to £4,000. Thanks for the review and saving me from that pain and frustration.
Hi Dawid, 2Rx8 actually doesn't mean that it are two 8 GB sticks. It indicates that the 16 GB module is dual-ranked and has 8 banks ;-)
5:35
I remember when Alienware got sold to Dell. That's when I stopped buying Alienware stuff lol
Yeah Alienware use to be one of the best systems a gamer could buy, now they're just a flaming dumpster fire of a system.
Those OG alienware systems were amazing.
@@DawidDoesTechStuff Based as always, Dawid. It'd be sick if you made a video about one of those.
@@Dreamweaver94 That's a good idea, I wonder how hard they would be to find.
@@Joreel yep
Between this and Linus Tech Tips, I'm sure as hell never recommending Dell to anyone. Imagine how many poor souls that aren't tech savvy enough to know better get screwed by Dell customer service every day.
The guys on tech support probably have as much of an idea on how to fix a computer as the guys they're trying to help.
I borrowed a Dell laptop that killed itself shortly after extended warranty expired
@@tezcanaslan2877, good, that's one less loose end.
@@SharikhKhan138 it wasnt mine though
Dell's Customer Support/Tech Support lines are functioning exactly as intended! I'm sure they were designed to make you give up by looping you around from department to department achieving nothing.
unless you are a well known youtuber or twitter personnality then yeah they will drive you insane
Thank you for sharing your experience. I was actually going to consider Dell prebuilt desktop due to current graphics card shortage but seeing these overheating issues, I think it is better to wait.
They actually gave you their preferential treatment. They made sure that only their best agents from every department handle your calls.
one of the best agent is an indian lmao
@@itszain6317 I was searching for this comment
So their "best agent" didn't know the difference between 8x2 and 16x1 ram configurations? 😂
@@itszain6317 Who sounded like following a scammer script 'It's ok, it's ok.. leave it..'
The rage quit is the plan. They want you to give up.
😂
100% designed to make you give up.
@@djpickle68 I would instantly nope out when he said $300 for a fucking single 16gb ram stick
December 2023: "We're still waiting for Dell to get us that RAM coupon"
RUclips recommended this to me, but I'm here because of linus' secret shopper vids with dell. If this is still going on, and it's just as bad as before if not worse, that's extremely telling of their total lack of caring about this issue. It's also even more telling that it's been a week and you still haven't posted that comment saying they contacted you back.
Dell is a billion dollar company. Majority of their consumers are corporate and general people (not enthusiast, gamer or streamer) who don't give a sh*t about competitive configuration. Why would Dell change if the current business model of scamming people is more profitable. Their agents are intentionally trained like that for a reason. It's sad but big corps. don't give a crap about what a RUclipsr says. Ultimately it will do whatever the shareholders want.
@@nazmulfahad3044 They've lost a lot of their market edge and almost went bankrupt at one point. Chasing away customers and could-be customers, especially in a space that can be quite brand loyal, is not remotely a good business model, if it were, they'd still be #1 not that company your grandma uses. They were the first to make quite large, modern size smartphones, and no one cared.
@Groobs they probably went with the cheapest option to save cost, and now you're stuck dealing with the shit Dell product. I'm so frustrated right now. Just spent 8 hours disassembling and assembling my sister's stupid Dell laptop over and over because the power button just degrade and can't be pressed. Added some layer under it and still doesn't work. This is bs. My acer laptop is way older and still work just fine. Every button function no problem. Her Dell laptop keyboard doesn't even function anymore, she had to use external keyboard, and her dvd slot doesn't work. Mine work just fine. What kind of cheap ass hardware do they even use to make this shit. I use my laptop to game and it runs almost 24/7 and it works better than her new Dell laptop.
It’s nice to see a tech channel NOT post a video about the 6700xt today. Thanks Dawid!
We both now that the only reason he didn't is because he hasn't got one, and how would he, he was way to busy trying to Call Dell's Customer "Support" to get anything done.
Who cares about all those Radeons when only GT 1030s are available? I wonder when GT 1030 Chuck Norris level overclocking video will come out. Would be quite relevant nowadays.
@NonLegit Nation I'm also curious how far overvolted, BIOS modded and overclocked GT 1030 can be pushed. I think it might be able to match 1050 Ti, knowing how cool it runs from factory. Not only that, but it has a massive power headroom even without additional power mods. Unfortunately, memory might not clock very high and it's gimped by 64 bit bus so that's unfortunate, but I think that core has a lot of overclocking potential.
Damn, did they mistake you for a tennis ball? They were just straight up racketing you across the court for the whole ride
😂
One major issue I had once regarding being tossed around support, is when I bought an iPhone 6 on a two year contract with EE. I asked the prices of the various plans, and the last one I asked was the 128GB model, which I specifically stated I wanted, they went through the paperwork, and while I was focused on the 2 year contact term I didn't notice that they did it for the model with half the storage.
By the time I noticed it was a few minutes after I'd signed the form and received the sealed box, the answer from the salesman was "we don't have the 128GB in stock", something he'd never mentioned at any stage of my purchase, and although I noticed it was wrong before I'd opened anything the store refused, saying they couldn't undo a credit agreement and I'd have to call customer services, and each time I phoned customer services they said they couldn't deal with anything a store did because it's down to the individual store's management.
I should have fought it harder as it was misold, but I ended up giving up and buying a brand new one out of pocket and selling the unsealed 64GB one.
My Dell customer support experiences have been the exact opposite. The last one was a monitor where a row of pixels died 2 days before the end of a 3-year warranty: Spent 5min on the phone, emailed them 2 photos of the screen, got a replacement approved 20min later & had a brand new monitor on my desk the next morning.
DELL - Done Enough Living a Lie!
$300 for a single stick of 16GB...... F that!
Sales rep should know the difference between single and dual RAM config, no excuse for that when they work for a computer company.
Ya, I don't think I'll buy DELL based of those 2 things alone.
Don't blame the rep, blame the executives. I mean, who in their right mind would hire someone for a job at a tech company when they don't know anything about tech.
And it was a very basic heatsinkless DDR4 2666 MHz dual stick. This is basically a scam. Which, sorry to say that, kind of get in line with Indian tech support...
@@aaronlui8477 blame them all.
@@nktslp3650 hey now u say that i feel like that tech guy is Indian
I've worked in a call center as technical support and we were required to do port forwarding regularly, more than half of the reps I worked along side didn't know how to do it properly and would use it as their go to no matter what the issue was.
My point is, chances are you already know more than or just as much about the product as the rep on the other side. And this was in a call center in Canada, not a 3rd world country.
I’ve been waiting 3 weeks for this, betting $10 that dell customer support was useless.
Lol
Who do I write the check to? Because you are correct
Haha!! Maybe a little useless. 😅
I was betting they were going to sell him 15 warranties.
I’m grateful you documented this experience. I’m looking at buying a professional workstation, and after the worst experience in 30 years as an IT guy, with the Asus ProArt PA90, I’m gun shy on buying a prebuilt. It seems like HP Z series and Lenovo ThinkStation are the only two solid choices.
Keep up the great work Dawid, keep going on, love your channel.
I'm typing this comment with a heavy heart. Everytime I hear a Dell rep, it's almost always an indian accent, and being indian, I understand where this accent is coming from. I don't know the root of this problem, but it's out right cheating people. One educated guess could be that a number of unemployed Indians (overpopulation smh) try their hand at tech support because they desperately need a job to feed their family or they are not educated enough primarily because of low family income(maybe), and then they get trained in the horrible way Dell deals with things. None of this probably happens in Canada, and all these calls are probably out sourced to India. For all we know, it's probably fair to conclude that the wild goose chase is a scam and is intentional and is meant to frustrate the person until he/she rage quits. These reps are poorly trained, or well-trained in scamming people, have quotas to fill, and are desperate to do whatever Dell asks of them. It's a multifaceted problem and really the only solution would be for Dell to improve its customer support IMMEDIATELY, I've personally dealt with this problem when buying a laptop including rude behaviour. I really, really feel terrible about this, and I feel angered.
The dell callcentre probably doubles up as a scam tech support centre.
@@jamesjan YEAH lmao could be xD
Yup I've seen this too many times now to have any doubts on dell's cost cutting strategy
I get a weekly telephone call from "Microsoft" with a really bad indian accent. Obviously indians like to talk on phone ... :-/
It's a common practice for big tech companies to outsource their support to countries with cheap labor. You can typically find the information in their subcontractors list that process your data etc.
The annoying part about this is that, if you buy Dell servers or other enterprise gear, the support is actually pretty decent. So they can do it -- they just don't care enough about individual consumers.
Great video, my experience was similar. Can’t believe such a big company as such atrocious customer service. Truly truly terrible.
Any update on the Dell pc? Beginning to somewhat worry about my order now 😅
Have you not learned anything from LTT's adventure into Dellland?
@Tano They got sold a POS + some hundred dollars worth of redundant warranties (they somehow got both the standard AND the extended, which should be mutually exclusive).
And all this after telling the rep every 3 minutes that a warranty is absolutely not needed.
Plus, in a follow up video, they unseated one RAM stick so only half showed up and called tech support. Basically, they got the same treatment as Dawid. Stunningly, Dell's support *still* managed to be better than IBuyPower.
@Tano same they used to upload cool vids but now i dont give a shit about what they upload as its boring. Same happened with Unbox Therapy.
@Tano Then what are you doing in a tech channel LOL
@Tano No no. but when Linus and his team made a similar vid with much higher product value and alot more digging. and just not a talking head vid.. they make "content you dont care about " :) and if u watch tech vids, i would argue that most ppl like, overlocking of servers,watercooling a room, 100TB SSD, scrapyard wars, and other highend stuff.
But did they add a warranty to your bill you didn't want?
Haha!! Luckily that didn't happen.
I remember when Dell Computers were the go to company, they even had pretty good customer service. I bought my 486 DX from them, never had any issues like this. It's a shame when a company falls this hard.
First video of yours I've seen, reminds me a lot of Quinn at Snazzy Labs in style and flow. Great job man!
Pretty sure Dell's CEO was watching South Park's Grounded Vindloop and screaming 'Write that down! WRITE THAT DOWN!' to their assistants.
ROFL. 100%.
Thank you. You had an easy out as an influencer, and chose to go through the same , John Doe, experience the rest of us suffer. That was probably the most genuine review I have watched. I will say it was true to my own experience. I however am a voice with out an audience. I appreciate the voluntary frustration. Thank your wife for the rest of us and keep up the good work. Your snarky opinion is one I trust.
This video is absolutely hilarious! I’ve watched it 3 times now since it’s come out! Are we going to get another one of these videos when dell has an XPS with a 4090 in it?! 😂
I had exactly the same experience with HP support when I bought a HP OMEN 25L. CPU temp was between 95-100c while playing Cod on low settings. Called the support and they said it was supposed to be at 100c. Said I wanted to send it back and was transferred to Sales department and said its overheating and want to send it back, they said technical support has to fix the problem first and transferred me back to technical support again..
I hope you become popular like linus tech tips
He has to drop a few dozens of things 1st.
@@themadatheist1976 he dropped a cpu once from the cooler
@@shahbanosiddiqui5217 who David?
Pfft, Linux dropped whole systems! Lol
@@themadatheist1976 I know that
he is even better than linus
As a former Dell in home service tech, I've seen some crappy things happen. The overseas support is even worse for us techs that call in
In the early 90s I bought my first and last Dell PC, had the same run around back then as you did in 2021. Needless to say , thats when I learned how to build my own PCs. Thanks Dell.
When one of the outsourcers opened the doors here, they were representing one of the largest PC companies in the world. They hired a LOT of people with a computer background of some type. We were given three weeks training to learn the database software, the tools, how to troubleshoot all the varieties of Windows, all types of laptops, desktops, docking stations, etc. And of course we wasted time on 'customer service skills' as well. After a year, only two people from my hiring remained. The future hiring's were probably not as computer literate and were given two weeks of training. There were four major changes that required additional training. First time - there was a message on my phone at 1:00pm stating they had closed a specialized que and now you just support something you don't know anything about. Second time, went into a classroom, someone said yah-no-yah-no... and said we were needed on the phones and that was the end of that. Third time? Not even a pretense of training. Fourth time? This was the best training they gave... someone dish-out out bootleg copies of XP before it was released. ...Not sure I should mention was also put on French suppport... I don't speak French at all. After awhile though, we were finally getting enough on-the-job experience we started getting better.... and then they realized India was cheaper and shut us down. That's the thing with these out-sourcers, they are hired and fired. So you could call in one day and there's people with five years experience, and the next you're calling a new call-centre with nobody with more than two weeks.
dell is the worse, took me two days just to get in hold of support, they kept sending me to the wrong dep, never going to buy anything from dell ever again, my laptop also overheats to 100c and dell says its normal they even send it to change the cooler and heatsink that did not change anything
That temp issue is a modern laptop problem with many manufacturers. You should see how bad Apple was/is (before M1, I don't know anything about that is doing).
They purposefully allow it to hit 100c, and design the laptop around this to tolerate that temperature. It means they can make the laptop smaller and cheaper. There are better laptops that don't out there still though, but it is definitely not a Dell specific thing you are describing or a rare one.
I'm sorry to hear that you had an experience like that. There is nothing normal about a 100c. 😢
100° C is normal for my Dell XPS 17... I've learned to just live with it.
My rebranded Chinese laptop (maingear element 17) doesn’t hit 90c on the 10875h. I did eventually apply a -50mv undervolt (would have done -150 ish... but this model has a 50 cap + or - and I didn’t feel like messing around enough to get around it), but I do that for almost every Intel based laptop since they tend to clock higher and sustain the clocks easier (more often it is the power limit hit then the temp limit hit unless the laptop is really poorly designed)
Honestly I really like the laptop and will definitely put tongfang based laptop models high on my list when I replace this one. They don’t scream gamer, thin, light, and my 2070 super based model is still out performing a lot of the new Nvidia 3000 series laptops in games unless I turn on RTX, which I don’t like anyways in 90% of things I have seen it in. This is also the same laptop rebranded as the eluktronixcs max-17 without all the marketing (which is apparently worth $1,000 US in performance difference).
I can never understand how these big companies fail so badly at customer services, failing at helping you with the product they sold you.
I Totally understand. As top notch support would eat up 1% 2% 5% of their profit margins kind of thing.
In other words just plain old fashion GREED!
Greed is one word that explains most of the cases
Big companies usually make the shittiest products too
They fail at building good systems but still manage to stay in business
They aren’t willing to fund the quality customer support resources they need, it’s far easier to outsource it than actually support your customers with native English speaking technologists. I learned my lesson on Dell years ago. I switched to Mac laptops....current MBP is 7 years old, still performs as it did when it shipped.
That is one of the main reasons i decided to learn how to build my own computers. I didnt want to be at the mercy of someone else + A plethera of config choices and it is cheaper alot of times. When I do run into probs,I youtube it or google it. I have never looked back. Dell XPS 8300 was last prebuilt I bought and that was back in 2011
I actually applied to work at dell to work in customer service because they pay like $20 - 25 an hour to do this and I was like, so you are saying that I screw with people and tell them politely to go bother someone else and then get paid more than most jobs in IT which I got a diploma for.
It was an interesting experience to say the least. Never got an interview I applied to the position, whenever I saw it posted for a whole year. Never heard back from them all I could say is that yeah the call centre is also based in Canada, but it turns out that mainly Indian people work there. So they give you that authentic outsourced feel.
Dell is simply one letter away from Hell. Too close, in my humble opinion.
Dawid: Anna can you help me with something for youtube?
Anna: NOPE! it ain't happening again!
I went through the same process. Spent 15 minutes on chat to be sent to customer support, they recommended I call technical support, then to sales, sales can't do anything, they gave me the number to customer support, I copied it down thinking it was a new number...nope, just made a complete circle. The first guy on CS wanted to cancel my order bc he didn't know his job. I called back spoke to someone else, he got the job done. This was all done just to ship my computer off. I should've known there...I should've known.
Im currently working in a call center and i would say that the request/ticket is never replace. that is very common in the call center industry.some agents would say that and never really do it. Some of the people in the tech support does not know a thing regarding hardware because that is not part of the training of the campaign they just train the basic troubleshooting steps that sometimes doest do the job.
Moral of the story: don’t buy anything from dell
Just get it from acer
@@williamhoward9121 or just don’t buy a pc. Problem solved
@@williamhoward9121 best way to get your house cursed
Or buy it, but take an informatic and computer repair course beforehand and be prepared to upgrade everything.
@@malek6018 why wouldn’t you?
You, linus, and bitwit should start a company where you teach prebuilt builders how to actually do things😂
Bitiwit gonna soon lose everything he has in a nasty divorce. Starting a company is not in his future.
@@tomparis37 yea ik just an idea bro
@@tomparis37 is it that bad? I just know that they're getting a divorce but I don't know the details (which is not my business but I'm curious), is it nasty?
@@TheMrCoDS Most divorces usually end up nasty that's just the nature of it. Its clear she most likely cheated just like my soon to be ex wife did luckily in my state if you cheat you get nothing no spousal support, no marital assets nothing. Kyle is in california so I'm not sure how they do it there but it could get nasty for him especially since he has a bit of fame and money.
We had this same problem with Dell tech support when a new, out of the box laptop would blue screen within ten minutes of use. After two days of reloading software with Dell tech support, we gave up. Dell refused to allow us to send the new laptop back for repair and would not send a tech out to solve the problem. My company switched to HP and has never regretted the change. Three years later, and just for fun, I installed a new bios on the Dell which solved the problem but we were cheated out of three years of use and wound up with an obsolete Dell laptop.
welll that made my mind up where im not going to buy my prebuild tonight....lol
Also. I lost track of this channel when he only had a thousand or so subs. I believe he was putting up lights around his studio was the last time I watched but with my new account it popped up in my feed.. Good to be back and to see 230k subs..
Nice one Dell! I know who to avoid now when considering a new pc. Thanks to to dawid for giving the heads up on such a terribly managed company.
It's basically what every single person other than some zoomer twitch streamer is going to tell you, is avoid Dell like the plague, ESPECIALLY "alienware" that company they ruined and parade around wearing its corpse's skin. Like I would much rather buy a ten year old used Optiplex office PC and try to make just a low end budget system with it than ever have anything to do with AW branded stuff from Dell. I think GamersNexus did by far the best most thorough analysis of why that is, although even just looking at the thing for five seconds you can tell how much you're being ripped off and how badly it's going to perform. AW is a cheese fart like those alleged "GTX 1050ti" GT450's getting passed around, where you basically just hope you can resell it to someone who's an even bigger sucker than you are, or eat the cost if you have any decency at all and admit what it is, which is shit.
I know you posted this a year ago and probably already bought the computer, but Dell's been pulling this BS for, I shit you not, DECADES. I had a Dell laptop in college that was down for an entire semester because they couldn't figure out how to fix it. And they never fixed it. With finals closing in and a crapton of papers due, living in the computer lab was no longer really an option, so chalked it up as a loss and got a new computer.
@@purplecat4977 Dell has given me a mental derangement tier hatred of them, them and HP and Apple. In fairness, the XPS line actually used to be decent for a prebuilt, but even then they cut so many corners and cheaped on stupid shit like VRMs sucked so they locked down the BIOS. This means there's no way you can overclock a 3770k without getting a new motherboard, and a brand new install of windows because that OS is tied to that board. Dell's BIOS sucks, even in 2012, but man everything really went downhill fast, worse I mean.
@@pandemicneetbux2110 problem is they hire anybody even they are not tech savvy like us. So they deserve everything they come to them as long they will not put the money where they need to be aka the customer service i did see to many horror story in reddit and youtube i really hope one day they will get back on track but so far they did worst
@@spellsnare The problem is "back on track" for them is like 10 years ago. There's a difference between being down on your luck and in a rut, and spending 25 to life in prison. Your life is gone at that point. Dell is nearly at that point of being fully irretrievable. Once they started moving to proprietary motherboard bullshit they're done, AND the OS is locked to the shitboard itself. Words cannot describe the pain and suffering of being stuck with a Dell OEM. They make great shitboxes for budget gaming but I wouldn't want to pay even half the MSRP for any Dell computer, because there is literally not one single thing in the entire case that's worth anything other than the graphics card and CPU, mostly because Dell is forbidden by law to fuck up the silicon itself as it is not their property. Other than that, it's all trash. OH and the PSU I guess, for some reason maybe a relic of server divisions they make reliable PSUs, mainly because the machine has to actually turn on to get repeat customers who no matter how tech illiterate WILL drop Dell for exploding power supplies.
HP is in a worse place purely because their shitty laptops literally die in a year or two basically by design like Apple laptops, so while Dell can keep scamming the tech illiterate, HP can't even maintain the basic function of "does it turn on?" The problem is, their fucking PSUs are OEM now too, and are therefore useless and worthless. This likewise is going to make old Dell office PC's a thing of the past for gaming rigs btw as we have incresaingly more power being dumped on GPU silicon and not being able to make any upgrades to power supply on a Dell office machine with proprietary power nixes all upper and midrange cards being supported, as you have to have a brand new motherboard to replace the PSU (so you will need a clean install of windows, a new mobo, a new power supply, and a new case in order to reuse the RAM and GPU+CPU on a Dell)
Great video mate, just subbed!
I worked as customer support (not for dell) and it seems like what you explained sounds ALOT like the procedures we were taught to use. YOU HAVE NO IDEA how deep the rabbit hole called customer support is.
This was the best possible ad for your local computer store.
I hope that Dell was watching. I have had similar experiences in the past.
It seems like most people who called them have had a similar experience. It really sucks. 😕
Don't even get me started with my Dell Customer support experience! I bought an XPS 17 last year and it had a battery drain issue, because the power supply isn't powerful enough to supply the CPU and GPU with power at the same time. So, the laptop draws additional power from the battery EVEN WHEN PLUGGED IN! This wears out the battery extremely fast! So what is Dell's solution? They want to take away the "battery boost" without giving a more powerful power adapter, basically crippling the CPU's performance under load! Let me repeat that in simpler terms. DELL WANTS TO TAKE AWAY CPU POWER FROM A COMPUTER THAT I OWN AND PAID EXTRA FOR TO HAVE MORE POWER, WITHOUT REFUNDING ME. THEY EXPECT ME TO JUST SETTLE FOR THIS "FIX" WHICH WILL TAKE AWAY POWER! Needless to say, I haven't had this "fix", and am desperately trying to get Dell to authorize a late return.
More details are on my RUclips channel...
@@RandomTechVideos My partner had the same experience. Dell support here just replaced the motherboard and that fixed the issue.
@@billdexhart5179 What I'm saying is that the motherboard replacement, without your knowing, made your CPU less powerful than before. My XPS 17 gets 130W from the wall, and it gets 20-30W more from the battery when goth the CPU and GPU are under load. With the motherboard replacement, you still get 130W, but the battery doesn't supply any extra power, therefore your CPU no longer gets as much power when the GPU is also under load. SO DELL LITERALLY SOLD COMPUTERS THAT HAD A CERTAIN AMOUNT OF POWER AND THEN TOOK AWAY POWER LATER WITHOUT TELLING YOU! We've been in contact with Dell support and they confirmed that the motherboard replacement does indeed take away power!
They don't care. Really. You can respond repeatedly to their social media in an attempt to draw attention to it, and you just get spammed with auto-replies.
Since you now have a contact at Dell PR, how about asking them for an interview to address the issues?
Almost exactly the same issue with a tiny ass junk cooler on a ryzen build i bought. The only way to stop the overheating was to reduce the speeds. I was then told the build really only should have liquid cooling and they would look into getting me a coupon or discount on a liquid cooler. The sales department then never called me and instead just sent an email saying I could buy the liquid cooling kit from their website (which you can't for the model i had). Refunded the PC at that point, and now the best part begins.... 20-30 days before I get my money back.
I swear in my mind I could hear Indian accent in that tech support snippet :D I was almost expecting Dawid to put aviator glasses on and call himself Edna...
Thank you for educating everyone on how bad pre-builts are, and clearly how much the big box pre-builders don't care
LTT does "secret shopper" videos showing how different pre-built manufacturer's handle things like build quality and customer support. If you haven't heard of them, I highly recommend you check it out.
That's not the take-away here. Linus tech tips did a comparison of the different companies selling pre-builds a little while ago, and as expected Dell came out as the definitive loser.
Not all pre-build are bad, but Dell is definitely one of the worst, and they don't care.
This has absolutely nothing to do with pre-builts being bad. This is just a Dell issue, a customer service one specifically for the most part - and even for Dell not always the case (especially for business class).
Pre-builts can be by far the best option for many. And even before the gpu price increases, using your brain to look around would get you a better built PC, with better specs, for the same price at worst and often better, with vastly better service than building your own. Post gpu price insanity there is even more reason.
I had the same problem with the heatsink. After calling, they offered me to replace the computer with one that would "maybe" get a better heatsink, but nothing was sure. I then ask them until what date could I choose to return the computer entirely, which after a bit of talk, they offered me a monetary incitative to keep the computer. The amount offer was generous enough to cover the price of a third party heatsink and the trouble of installing it myself. In my case, they did an okay job.
I love how Dawid turns into the long lost top gear host at 8:10
I ran into this problem with an XPS i7. It turned out to be the video card. Dell had a custom config file for the video card that locked the fan at 12%, I guess to keep things quite. This caused a ton of heat to radiate into the case and killed 2 video cards.
Side note- the 2Rx8 isn't 2 8GB sticks, it's one dual-rank stick with 8 chips on each side.
Yes but he'd have two of them. The one the system came with + a new one.
@@Fay7666 No its a 16GB dual rank DIMM, not two 8GBs.
Thank you. Dawid is talking out his ass. He should know better
@@shawnpaulzuccarellorizzo if there is RGB the computer will run fine
Yes, came here to mention the same. Dual rank isn't two sticks.
For me when I had a Dell Alienware desktop. When I needed a repair done. It was processed in the same call. They collected it and it got fixed. All went smooth. When that repair broke. They collected again and fixed it all for free that time. All went smooth. It stayed working. I am based in the UK so that way be why my experience was better.
I enjoy videos like this. They let me know that I'm not alone, and not out of my mind. This kind of s**t really happens.
When paying extra for scalper is less toxic than dell "supports" 😂
"Remember Dell?"
"Weren't they that company that got sank by a RUclipsr?"
"Didn't, like, a ton of youtubers sink them?"
if Linus can't do it no one can. Dell couldn't give a toss about home customers getting shoddy pcs. Their whole business model is around bulk selling companies tonnes of office machines. If it can run office then that's all they care about
@@tbuksuperfly And Enterprise customers get different support that's much better or so I've been told.
@@rd1122 Unfortunately it is
You mean the company that helped Intel with their anti-competitive crusade that almost destroyed AMD, which also led years of overpriced CPUs... That Dell? Nope, I've never heard of them.
It reminds me of Asterix&Obelix with „das Haus das Verrückte macht“ 😂😂
Dawid...I'm glad I just found your videos on Dell XPS and customer support.
I have a Dell XPS 8700 that's 6 years old and looking to replace it soon. Now I'm scared on getting another XPS with all the issues you ran across with Dell recently (you're not the only RUclipsr getting ripped off from Dell).
What brand/model computer makes a great quality work horse tower desktop, with great customer service?
My mum bought a dell a couple of years ago, it ran terribly because it had no ssd and the same cooler you showed there. I got her to send it back and built her a pc for the same price that runs 80% than the dell did.
I just want to say that Obi-Wan Kenobi would be proud of your gloriously maintained beard.
This is pretty much the standard business model for large corps nowadays: attrition. Just make the process so obnoxious and arduous that you eventually give up and take the L. UPS did it when I tried to get them to pay out the insurance for a package they damaged, Amazon kept promising coupons that never manifested for late or missing orders, and my health insurance company sent me in an endless loop to cancel my plan. Not like you can do anything besides waste more time.
Out sourced customer care is like playing out side with the original lawn darts and yeeting them all into the air and just running around in a small circle directly underneath were you threw them.
Dawid sure loves saying the name 'Linode'. Linode. Li-node. Hey it is kinda fun to say.
It is pretty fun. 😂
@@DawidDoesTechStuff the Li in Linux is pronounced the same way you say linode. Not like Linus from LTT
@@MrAfusensi I'd just like to interject for a moment. What you're referring to as Linux, is in fact, GNU/Linux, or as I've recently taken to calling it, GNU plus Linux. Linux is not an operating system unto itself, but rather another free component of a fully functioning GNU system made useful by the GNU corelibs, shell utilities and vital system components comprising a full OS as defined by POSIX.
Many computer users run a modified version of the GNU system every day, without realizing it. Through a peculiar turn of events, the version of GNU which is widely used today is often called "Linux", and many of its users are not aware that it is basically the GNU system, developed by the GNU Project.
There really is a Linux, and these people are using it, but it is just a part of the system they use. Linux is the kernel: the program in the system that allocates the machine's resources to the other programs that you run. The kernel is an essential part of an operating system, but useless by itself; it can only function in the context of a complete operating system. Linux is normally used in combination with the GNU operating system: the whole system is basically GNU with Linux added, or GNU/Linux. All the so-called "Linux" distributions are really distributions of GNU/Linux.
@@acev3521 eh, that's not really fact but opinion. The naming is not set in stone and different experts have different opinions on it.
@@MrAfusensi it's a copypasta
You should also forward a link to this video to that Dell rep who got in touch with you before.
Having recently purchased a laptop from Dell I had the “similar runaround nightmare” simply try to ascertain when we would receive the unit. I have never experienced such buck passing as I did over a number of days. Eventually the laptop arrived, left sitting at the front door when it was supposed to be coming registered post with signature required. Truthfully one of the most frustrating buying experiences I have ever encountered.
what program does he use that shows all the stats in the upper left hand corner
3:05 Or maybe they DID flag it, and you DID get preferential treatment - perhaps the regular treatment is still even worse.
Dell needs to change their name to Dill. It seems they're better at making pickles than PCs.
Why not Evil corp like in Mr. Robot series? No, they are not that much bad. It's just frustating that you are already paying a premium for their products and their customer service look like they don't want to help and end up wasting our time.
I've bought a xps model a week ago in it runs like a champ
Amazing. I have a second hand Optiplex 7050 MFF Thinclient, i7-6700T@ 2.80GHz, 2x8 GB RAM, 256GB M.2 drive, WiFi and Bluetooth, with HDMI, Display Port and VGA ports. 6xUSB 3.0, 1 USB C port.
I got it for mid level gaming, as I just want a reasonable gaming machine.
I happen to love it, and was debating whether to contact Dell, to see how I could upgrade it, or whether to save up, and get a much more recent and more potent version of what I got, as I love the small size.
But, but your customer service experience... 😳😬🥺
This is now making me think about going all in for building myself a far better system, as I don't want pain and suffering when interacting with customer service.
So... yeah, thanks for this. A massive eye opening warning for me.
Honestly, personally dealing with dell tech support with a broken monitor and a ram issue (at different times) they never given me any problems and I have had any problems fixed within less than an hour