The problem has been solved and the third party solution is now available in Russia. The tool is non public. - The cameras in Moscow are being fixed one by one by the Specialst. Works well, currently with 3.0 software. - The issue is purely software related. The sellers who work with the Specialist told me that it's related to the fact that Sony has changed the audio codecs internally without announcing it. If the built in codec was different from the codec in update, the sound goes off and the problem with rode wireless comes in. - Only some FX3 cameras are affected. - Hardware is intact. - It's possible to fix the problem using software tools only. - It's possible to downgrade the software. - The Specialist thinks that Sony could fix the problem in software update, but they don't want to. Instead they want consumers to bring their cameras to service centers to get "the repairs", and good for them if they bought the officially imported cameras that were meant for their region. - Sony didn't provide the necessary tools to the service center in Russia. - The Specialist is not working in Russian Sony service center. - I'm not in direct contact with the Specialist, but it's not hard to find his service in Russia. - Eventually similar tools may be developed by other Specialists in other countries and go public - Users from Countries that are friendly to Russia can get help too if they send their cameras to Moscow via CDEK.
I bought my FX3 from HongKong to UK. I received it on version 2.0X and everything was working fine. I decided to update my camera the other day to v4.0 and I've now got this issue. I've tried factory resetting the camera and using different batteries but nothing works. It's still under warranty so I'm going to let Panamoz deal with this, as there seems no way for me myself to fix this.
Same problem here! The camera arrived today with the v2.00 updated to 2.02 and boom 💥 the sound disappeared. Returning it tomorrow and will reorder again till they fix the problem. So exciting for it till my day is ruined.
I bought a camera with version 2.0 in Portugal. It worked perfectly, all European languages were preinstalled in it from the factory (it was packed by the factory and was not opened). But after installing firmware 2.02, the sound from the internal microphones disappeared, there is also no sound from the external microphone, and the speaker does not work when watching a video. There is also no sound coming into the headphones. If you connect a hot shoe, then there is sound from the external microphone, but it is still not in the headphones. I realized this only 3 weeks after installation, because before that the sound was not required in the video. And today I’m going on a trip to shoot something new where I need to write sound, I’m doing control of my microphones and then such a surprise.
It's our common problem. Please reach Sony Support and ask them to fix this problem via software update. Also please show your camera to the official service center. The more cases they will recognize, the more likely they will try to fix this problem via software.
@@techta1k No, in version 3.0 they did not fix the problem with sound. As the internal microphone and audio input did not work, unfortunately 🤷🏻♂️. Microphone works only through the hot shoe.
@@romagobess5875 it's fixed not by an update but by a specialist. You need someone who has skills to downgrade firmware and do cleaninstall of 3.0. If you live in a country friendly to Russia, you can send your camera to Moscow to a specialist here who can do the job.
Sony has removed the update utility from its website. Statement on the official Sony FX3 firmware update website: Important Notice It was confirmed that some updated products might not operate properly in some cases. Distribution is suspended as we are currently investigating the cause. If the issue (unstable operations such as repeating reboots or not working properly) occurs immediately after the update, please ask for repair. (November 18, 2022) // unfortunately they don't explicitly mention the sound issue, however we can expect a bug fix... hopefully.
Здравствуйте, а кто-нибудь пробовал подключать радиопетлички Sony к горячему башмаку, сейчас есть такие модели (например Sony ECM-W2BT), они работают именно через башмак, будет ли записываться звук в таком случае? Hello, has anyone tried to connect Sony radio calls to a hot shoe, now there are such models (for example, the ECM-W2BT radio), they work through the shoe, will sound be recorded in this case?
I have the same issue! I bought fx3 yesterday and update it same days night. I went very important shooting today and fx3 failed me hard. I hope they can fix it quickly, or I’m gonna return it…
Film a prove and send it to Sony Support in your country with S/N and proofs. They've told me "noone reported this issue" so they don't know about it. We need to make it sure they will know about this issue.
@@HrgMusic yup, either wait for 2.1, or replace your camera by warranty or go to a service center and ask them to flash your camera using a special flasher to clean 2.0
Nope there is no way to downgrade firmware even in SC. I've been told in a service center that my camera was not supposed to be sold in our region so it didn't have Eastern European languages initially. But these languages were added via a software mod in the shop which led to this problem. I've sent a report to sony, hope they will fix it. That's our only hope. If you still can, return your camera to the shop. It's their fault.
Постите свою камеру на Авито и пишите, что вам нужно решение проблемы со звуком. Дальше с вами связываются, вы приезжаете в сервис-центр около метро Парк Победы и вам чинят камеру. Со СДЭК тоже работают.
Обновил версию до 2.02, стояла версия 2.00 Пропал звук в целом, нет индикации звука встроенного микрофона, и в просмотре записи материала на sony a7s3, звука файлов тоже не отображает. I updated the version to 2.02, version 2.00 was there, the sound disappeared in general, there is no indication of the sound of the built-in microphone, and when viewing the recording of material on sony a7s3, the sound of files does not display either.
The best thing you can do is to hand your camera to the official service center. Sony don't believe me that this is a mass problem. And they are interested in checking the cameras that was affected by the problem.
I have just update to 2.01 from 2.00 and my issue is far worse. My FX3 just keeps rebooting over and over even if I turn the power off. There is no way at all to get into the menu and none of the buttons work at all. Whats even more annoying is it worked perfect with 2.00 and I didn't even really need 2.01
@@HanlingDong You cant. I contacted Sony and got a reply today. Dear Mr. Stephens, Thank you for contacting Sony Support. I am sorry to hear you are having a problem with your Sony ILME-FX3. Since removing the battery and re-inserting it back didn't resolve the issue and the camera is continiously rebooting, then we would need to send the camera to the service center for inspection and repair. The attached document describes how to return your product for repair and includes a repair request form. Please carefully read the information contained within the document. We would like to draw your attention to some important points: Please take care to protect your product in transit by using a well-padded box. Please fully complete the repair request form and enclose it within the box. We recommend that you keep a copy for your records. Without a valid proof of purchase, or if the product has sustained physical damage or liquid ingress, it will not be possible to repair the product under the guarantee. Similarly, if your product is out of warranty, the repair will be chargeable. The Terms & Conditions of Sony’s guarantee can be found here:
Sony has removed the update utility from its website. Statement on the official Sony FX3 firmware update website: Important Notice It was confirmed that some updated products might not operate properly in some cases. Distribution is suspended as we are currently investigating the cause. If the issue (unstable operations such as repeating reboots or not working properly) occurs immediately after the update, please ask for repair. (November 18, 2022) // unfortunately they don't explicitly mention the sound issue, however we can expect a bug fix... hopefully.
Nope there is no way to downgrade firmware even in SC. I've been told in a service center that my camera was not supposed to be sold in our region so it didn't have Eastern European languages initially. But these languages were added via a software mod in the shop which led to this problem. I've sent a report to sony, hope they will fix it. That's our only hope. If you still can, return your camera to the shop. It's their fault.
Sony has removed the update utility from its website. Statement on the official Sony FX3 firmware update website: Important Notice It was confirmed that some updated products might not operate properly in some cases. Distribution is suspended as we are currently investigating the cause. If the issue (unstable operations such as repeating reboots or not working properly) occurs immediately after the update, please ask for repair. (November 18, 2022) // unfortunately they don't explicitly mention the sound issue, however we can expect a bug fix... hopefully.
@@markafilmscrea8054 find someone in your Country who has the special software and skills to rollback camera firmware and reinstall it using this special software. For the Specialist it took few months.
No, not counting the fact that they removed the update from the official site. This gives me hope that sooner or later there will be a software update with a bug fix.
The best thing you can do is to hand your camera to the official service center. Sony don't believe me that this is a mass problem. And they are interested in checking the cameras that was affected by the problem.
А теперь для русских. Ребята, постите свою камеру на Авито и пишите, что вам нужно решение проблемы со звуком. Дальше с вами связываются, вы приезжаете в сервис-центр около метро Парк Победы и вам чинят камеру. Со СДЭК тоже работают.
The problem has been solved and the third party solution is now available in Russia. The tool is non public.
- The cameras in Moscow are being fixed one by one by the Specialst. Works well, currently with 3.0 software.
- The issue is purely software related. The sellers who work with the Specialist told me that it's related to the fact that Sony has changed the audio codecs internally without announcing it. If the built in codec was different from the codec in update, the sound goes off and the problem with rode wireless comes in.
- Only some FX3 cameras are affected.
- Hardware is intact.
- It's possible to fix the problem using software tools only.
- It's possible to downgrade the software.
- The Specialist thinks that Sony could fix the problem in software update, but they don't want to. Instead they want consumers to bring their cameras to service centers to get "the repairs", and good for them if they bought the officially imported cameras that were meant for their region.
- Sony didn't provide the necessary tools to the service center in Russia.
- The Specialist is not working in Russian Sony service center.
- I'm not in direct contact with the Specialist, but it's not hard to find his service in Russia.
- Eventually similar tools may be developed by other Specialists in other countries and go public
- Users from Countries that are friendly to Russia can get help too if they send their cameras to Moscow via CDEK.
Can you tell me contact information for specialist?
I bought my FX3 from HongKong to UK. I received it on version 2.0X and everything was working fine. I decided to update my camera the other day to v4.0 and I've now got this issue. I've tried factory resetting the camera and using different batteries but nothing works. It's still under warranty so I'm going to let Panamoz deal with this, as there seems no way for me myself to fix this.
thanks for the heads-up..
Same problem here! The camera arrived today with the v2.00 updated to 2.02 and boom 💥 the sound disappeared. Returning it tomorrow and will reorder again till they fix the problem. So exciting for it till my day is ruined.
Please send your feedback to sony support too.
Fixed. Read the description.
I bought a camera with version 2.0 in Portugal. It worked perfectly, all European languages were preinstalled in it from the factory (it was packed by the factory and was not opened). But after installing firmware 2.02, the sound from the internal microphones disappeared, there is also no sound from the external microphone, and the speaker does not work when watching a video. There is also no sound coming into the headphones.
If you connect a hot shoe, then there is sound from the external microphone, but it is still not in the headphones.
I realized this only 3 weeks after installation, because before that the sound was not required in the video. And today I’m going on a trip to shoot something new where I need to write sound, I’m doing control of my microphones and then such a surprise.
It's our common problem. Please reach Sony Support and ask them to fix this problem via software update. Also please show your camera to the official service center. The more cases they will recognize, the more likely they will try to fix this problem via software.
@@FreeXPie New update 3.0 released today.
Fixed. Read the description.
@@techta1k No, in version 3.0 they did not fix the problem with sound. As the internal microphone and audio input did not work, unfortunately 🤷🏻♂️. Microphone works only through the hot shoe.
@@romagobess5875 it's fixed not by an update but by a specialist. You need someone who has skills to downgrade firmware and do cleaninstall of 3.0. If you live in a country friendly to Russia, you can send your camera to Moscow to a specialist here who can do the job.
Same problem, depressed, Sony is really disgusting. thank you for your conclusion
Please send your feedback to sony support too. Maybe they will do something about it.
Fixed. Read the description. If you can send to Russia (via CDEK), they can help you too.
Thanks for the warning
Sony has removed the update utility from its website. Statement on the official Sony FX3 firmware update website:
Important Notice
It was confirmed that some updated products might not operate properly in some cases.
Distribution is suspended as we are currently investigating the cause.
If the issue (unstable operations such as repeating reboots or not working properly) occurs immediately after the update, please ask for repair. (November 18, 2022)
// unfortunately they don't explicitly mention the sound issue, however we can expect a bug fix... hopefully.
I have the same issue - it only works with the top handle, which makes using on a gimbal a pain.
same issue here, even the camera speaker is not working. What about the speaker function on yours?
@@wangellama4178 same problem. I’m sending to Sony for repair 😩 Thankfully under warranty.
@@shakesnbake in my case, they do not provide warranty as they have not given authorization on cinema line camera in our country
@@wangellama4178 wangle bro tmle k garyau fix bhyao ta?
So how to downgrade firmware?
Здравствуйте, а кто-нибудь пробовал подключать радиопетлички Sony к горячему башмаку, сейчас есть такие модели (например Sony ECM-W2BT), они работают именно через башмак, будет ли записываться звук в таком случае?
Hello, has anyone tried to connect Sony radio calls to a hot shoe, now there are such models (for example, the ECM-W2BT radio), they work through the shoe, will sound be recorded in this case?
I have the same issue! I bought fx3 yesterday and update it same days night. I went very important shooting today and fx3 failed me hard. I hope they can fix it quickly, or I’m gonna return it…
Film a prove and send it to Sony Support in your country with S/N and proofs. They've told me "noone reported this issue" so they don't know about it. We need to make it sure they will know about this issue.
I will, but do i need to wait for the next update? It’s a very big problem for a camera cost around 4.000$!
@@HrgMusic yup, either wait for 2.1, or replace your camera by warranty or go to a service center and ask them to flash your camera using a special flasher to clean 2.0
Nope there is no way to downgrade firmware even in SC. I've been told in a service center that my camera was not supposed to be sold in our region so it didn't have Eastern European languages initially. But these languages were added via a software mod in the shop which led to this problem. I've sent a report to sony, hope they will fix it. That's our only hope. If you still can, return your camera to the shop. It's their fault.
I have tried 2.01 update. It didn't fix the issue.
After updating FX3 from 2.00 to 3.00, such a malfunction also occurred (What to do now is not known, I wrote to Sony support, there is no answer.
Постите свою камеру на Авито и пишите, что вам нужно решение проблемы со звуком. Дальше с вами связываются, вы приезжаете в сервис-центр около метро Парк Победы и вам чинят камеру. Со СДЭК тоже работают.
Обновил версию до 2.02, стояла версия 2.00 Пропал звук в целом, нет индикации звука встроенного микрофона, и в просмотре записи материала на sony a7s3, звука файлов тоже не отображает.
I updated the version to 2.02, version 2.00 was there, the sound disappeared in general, there is no indication of the sound of the built-in microphone, and when viewing the recording of material on sony a7s3, the sound of files does not display either.
The best thing you can do is to hand your camera to the official service center. Sony don't believe me that this is a mass problem. And they are interested in checking the cameras that was affected by the problem.
Есть решение. Читай описание к видео.
My camera is not recording audio after update what to do?
same what have u done?
Who updated to v4.0, did the problem get resolved?
I am apdata 4.0 .not solve audio problem.
Same problem bro. bat.3.0 v .any one help
Пропал выбор региона. Fx30, покупал в Москве, говорят из Дубая привезли
I have just update to 2.01 from 2.00 and my issue is far worse. My FX3 just keeps rebooting over and over even if I turn the power off. There is no way at all to get into the menu and none of the buttons work at all. Whats even more annoying is it worked perfect with 2.00 and I didn't even really need 2.01
I got same issue, how can we reflash the firmware
@@HanlingDong You cant. I contacted Sony and got a reply today.
Dear Mr. Stephens,
Thank you for contacting Sony Support.
I am sorry to hear you are having a problem with your Sony ILME-FX3.
Since removing the battery and re-inserting it back didn't resolve the issue and the camera is continiously rebooting, then we would need to send the camera to the service center for inspection and repair.
The attached document describes how to return your product for repair and includes a repair request form.
Please carefully read the information contained within the document. We would like to draw your attention to some important points:
Please take care to protect your product in transit by using a well-padded box.
Please fully complete the repair request form and enclose it within the box. We recommend that you keep a copy for your records.
Without a valid proof of purchase, or if the product has sustained physical damage or liquid ingress, it will not be possible to repair the product under the guarantee. Similarly, if your product is out of warranty, the repair will be chargeable.
The Terms & Conditions of Sony’s guarantee can be found here:
same problem after update to 2.01
Sony has removed the update utility from its website. Statement on the official Sony FX3 firmware update website:
Important Notice
It was confirmed that some updated products might not operate properly in some cases.
Distribution is suspended as we are currently investigating the cause.
If the issue (unstable operations such as repeating reboots or not working properly) occurs immediately after the update, please ask for repair. (November 18, 2022)
// unfortunately they don't explicitly mention the sound issue, however we can expect a bug fix... hopefully.
2.02 still didn't fix the sound issue
I have the same problem, today check in the sound I realice that it didnt work... Do you return it al 1.1 update?
Nope there is no way to downgrade firmware even in SC. I've been told in a service center that my camera was not supposed to be sold in our region so it didn't have Eastern European languages initially. But these languages were added via a software mod in the shop which led to this problem. I've sent a report to sony, hope they will fix it. That's our only hope. If you still can, return your camera to the shop. It's their fault.
I have tried 2.01 update. It didn't fix the issue.
Sony has removed the update utility from its website. Statement on the official Sony FX3 firmware update website:
Important Notice
It was confirmed that some updated products might not operate properly in some cases.
Distribution is suspended as we are currently investigating the cause.
If the issue (unstable operations such as repeating reboots or not working properly) occurs immediately after the update, please ask for repair. (November 18, 2022)
// unfortunately they don't explicitly mention the sound issue, however we can expect a bug fix... hopefully.
2.02 still didn't fix the sound issue
Fixed. Read the description.
Same problem here! Bangladesh .
Fixed. Read the description.
@@techta1k hello thanks for all but you said it fixed but im not russian, i dont have the possibility to send my fx3 there so whats the solution ?
@@markafilmscrea8054 find someone in your Country who has the special software and skills to rollback camera firmware and reinstall it using this special software. For the Specialist it took few months.
Did you ever get a solution for this ?
No, not counting the fact that they removed the update from the official site. This gives me hope that sooner or later there will be a software update with a bug fix.
2.02 still didn't fix the sound issue
Fixed. Read the description.
They have a new firmware 2.02, I have same issues like but after the new update still the same 😌😌😌 I don’t understand nothing
The best thing you can do is to hand your camera to the official service center. Sony don't believe me that this is a mass problem. And they are interested in checking the cameras that was affected by the problem.
Fixed. Read the description.
Bro, have you tried firmware 3.0?
I tried but still same
Didn't work
Fixed. Read the description.
Дайте контакты, я не из РФ. Даи кто в здравом уме будет отправлять камеру в другую страну, непонятно кому (они же шифруются) и без гарантий?
the same！cost me 500 dalls to fix it
In my Country the fix costs 1100 usd
А теперь для русских. Ребята, постите свою камеру на Авито и пишите, что вам нужно решение проблемы со звуком. Дальше с вами связываются, вы приезжаете в сервис-центр около метро Парк Победы и вам чинят камеру. Со СДЭК тоже работают.
А сколько стоит эта услуга?
@@spiceprod53 я делал за 15 тыр
Сервис называется Discount1