I bought a Meta-Oculus Rift S one year before they dropped their support of this product. The Rift S worked well until I updated my computer. Now two years later and after a year of Meta stupid suggestions for getting my Rift S working again, it's still not working. I have a $400 paper weight that Meta refuses to fix even though they say my new computer should not be a problem. I cannot recommend buying any Meta products due to their lack of customer service and having a chance of the same dropping of older products support. Meta basically has no customer service and only lip service!
I don't disagree about Meta support. I owned 3 Meta Quest 2s and never had an issue. I bought a Quest 3 and it lost tracking after about 4 months. Meta made the return process a nightmare even with my extended warranty. So when I bought my second one I got it from best buy, it dies after a week. However I was able to return it with no problems. I love the products but customer support needs some work.
I bought a Meta-Oculus Rift S one year before they dropped their support of this product. The Rift S worked well until I updated my computer. Now two years later and after a year of Meta stupid suggestions for getting my Rift S working again, it's still not working. I have a $400 paper weight that Meta refuses to fix even though they say my new computer should not be a problem. I cannot recommend buying any Meta products due to their lack of customer service and having a chance of the same dropping of older products support. Meta basically has no customer service and only lip service!
I don't disagree about Meta support. I owned 3 Meta Quest 2s and never had an issue. I bought a Quest 3 and it lost tracking after about 4 months. Meta made the return process a nightmare even with my extended warranty. So when I bought my second one I got it from best buy, it dies after a week. However I was able to return it with no problems. I love the products but customer support needs some work.