Exploring BPM Lifecycle The Significance of Phase 1 Process Scoping

Watch our informative BPM Tips video series ‘Exploring BPM Lifecycle’, where expert Mark Khabe dives deep into the five phases in the BPM Lifecycle: Process Scoping, Process Review, Process Improvement, Process Implementation and Process Monitoring.
In this first instalment, he details the process scoping phase, which identifies high-risk, high-value, high-volume and high-frequency processes to map, analyse and improve.
In this video, Mark details all the steps involved in the process scoping phase:
• Begin by identifying the right business area to start the process mapping initiative by understanding which area has high execution pain.
• Collaborate with key stakeholders to gain valuable insights into the processes that define the function.
• Create a quality process architecture to understand all the processes that make up that business area.
• Last step involves identifying the right process to map by understanding execution pain points, customer touch levels, risk levels, volume and frequency.
These steps will help you understand high-priority processes to start the mapping initiative.
Watch upcoming videos in this series, where we will continue exploring the BPM lifecycle phases.
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