SB Reef Lights customer service is weak (lost package)

How do you lose a package in your own warehouse for 6 days and then not even offer any sort of apology or compensation? After seeing so much positive stuff on SB Reef Lights, I decided to bite the bullet and get their custom PCB boards to upgrade my Viparspectra black box LEDs. Well, my package got lost in their warehouse for 6 days and I barely received an apology from the owner. Despite their website saying should arrive in 3 - 7 business days it will now take two weeks. Thanks guys!