We Had A Fantastic Rivian Service Experience As We Approach 10,000 Miles On Our R1T!
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- Опубликовано: 6 авг 2024
- Here’s everything that was broken on our Rivian R1T launch edition and what was fixed.
Here’s the video we sent to Rivian service before the appointment: R1T Service Video
• R1T Service Video
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Just shows how communication is the key to providing good service - to me, above all other topics. Thanks for watching and I am truly loving my truck!
Yes, if they proactively call/text and tell me they or the part is late and so forth, it goes a long way to keeping me happy. FWIW, my first Tesla mobile service experience was very positive.
@@SpottedSharks no one asked. What's wrong with these Tesla owners?
It’s always amazing to me, RUclipsrs say their service experience was exceptional. If I came in with 100 K followers. I’m sure my experience would improve also
Kyle, I’d love to share your enthusiasm, but as a non-RUclipsr, I’ve been waiting since Dec. 2018 😢. No line jumping for thee.
As Kyle Connor, well known RUclips reviewer, you should expect A+ service. Curious how average Rivian owner fares in their service.
It has been reported they do look after their youtube and "influencers" a lot more and also gets them pushed up the waiting list so the trucks get manufactured first vs normal people - it seems to be part of their PR playbook
While I appreciate Kyle's sharing all the warts and problems with the R1T, the fact that he got treated like royalty by Rivian is no surprise. I mean, they magically found an unclaimed truck to sell to him well before his ordered truck would be built and they came to his house to deliver and install a spare tire! I doubt their response to Kyle is representative of Rivian's normal service despite his naive belief that Rivian didn't know who they were. Let's wait to hear how they treat some of us unwashed to see how well they really are able to support their products.
that was my 1st impression when i saw the title, is it because Rivian is good at service... or because hes a youtuber...
Who knows. We will just have to see over time
another RUclipsr has expressed poor customer service.
All RUclipsrs are able to cut in line and get their cars before older reservation holders. Given that they are all promoting these companies, the service will be top notch unlike the general public.
Exactly...
I’m also at 10k miles now, no major problems and I’ve been hard on it, off-road, etc. Service Dept interactions so far have been fine for: driver window auto-close, one gear tunnel door failing to open from central screen button (opened with external switch), loose trim on passenger side window. As Kyle said, it’s awesome, my favorite vehicle.
One of your best tubes. Owning a vehicle is not like testing it for 2 hours. Great job.
We concur about the outstanding service from the Denver team, and we're 250 miles away! Thanks to Jeff over there and the whole team! 🙂
I have 5 of the issues your having and it so helpful you went over them and how service resolved/band aided. No complaints on my end and the truck is doing everything I need it to and best truck I have driven. I have a lot of miles in all makes from the rigs i drive for work over 20 years. Thanks for what you do with your channel
While I agree that kyle probally gets better treatment than us normal people may, i don’t think its an entirely bad thing. Also, the people who are commenting about him getting better treatment, would you prefer kyle NOT post these videos? As long as Kyle keeps being honest and transparent on his videos, he is actually helping the rest of us out to get rivian to do these things. I appreciate how well kyle has been transparent on social media. I also like how he tries to listen to our problems and HOPEFULLY relays this back to manufactures. IE his Electrify america videos.
Not really surprised! Of course they will give great service to a well known RUclipsr. Watch a video of Kim Java and a friend with a Rivian In service and it wasn’t all roses. Appreciate Kyle going through his experience though.
Hard to imagine the driveline clunks being a quick fix. I'd imagine they'd use some heavier grease to make for a temporary fix. The labor factor in these things must kill them though.
I really like your video which is a fair representation of good amount of interaction with the Rivian Service Dept. I think this will inform other owners who possibly have the same issues but are not bringing it to the companies attention. This also improves Rivian indirectly by bringing defects to their attention for improvement during their manufacturing and assembly process.
BTW, I had the same half-shaft clunk 5 years ago on my 2013 Chevy Volt (which I got off-lease in 2015). I figured it out and retorqued the right side nut at the end of the spline and that clunk hasn't returned since that time and I like to keep it in Sport Mode.
Glad to hear about the excellent service. I hope the average customer gets the same experience.
You should cover some experiences from the average customer. I have seen many content creators getting special preferences be it delivery or service
Glad to meet you today Kyle. Very professional!
Great video Kyle! Love the Rivian content
I’m at 2,500 mi w my R1T and lucking out w/ no issues. Also getting great service on any inquiries, and when my spare was delivered, learned a trick re the tonneau cover: apply some pressure with your hand to help “feed” the tonneau panels into the slot. Especially on hot days when the metal (mine are metal, Kyle, you said “plastic”?) gets hot in the sun. Ideal? No, but a perfectly acceptable workaround for me. I use the tonneau a lot ever since with no issues given the personal “assist.” Have taken it rough off road with loads of material in the bed for hauling so putting it through the paces. Will be interested how things are at 10k, but I’m bullish. Amazed at this vehicle.
No offense but I’m amazed at people that are accepting of faults on a very expensive vehicle. I’m not dumb and know it’s the first of its kind, blah blah blah, but I’m not accepting a workaround on a 2500 mile vehicle. I’ll keep going back and back and back until it’s fixed to MY liking.
@@HughJashole69 no offense taken. My point of being satisfied - for now - with the workaround is I’d rather not expend any time on maintenance “fixes” that will only be temporary until the final solution is created and delivered to us customers. That is in the making - so I’d rather wait for that to happen rather then lose the use of the truck for a temporary fix. Just a personal preference.
@@1970351C2V - I stand by my statement with this adjustment: The truck has that issue, but I “have no issues” with it.
Me too. 2500 miles on mine and zero problems so far. I'm 57 years old and have owned quite a few higher end vehicles. This is, by far, the most amazing vehicle that I've ever owned and probably the best thing I've ever purchased. I just picked my family up at the airport in our year old Cayenne S and to be honest, it felt rough, underpowered and unrefined when compared to the Rivian. I was lamenting that I didn't take the R1T but I'm still a bit of a range anxiety newbie.
Don’t worry about your ev, since you have a platform they will always take care of you
I’m a fairly new owner of an R1T and not having any problems, except the dreaded tonneau failure. I really hope they get that resolved.
We've had 200 issues, but it's all "almost" fixed!! yay!... seriously though, I have no idea what's going on here, but this car sounds like a pre-release version.
Forget the tonneau cover, why hasn't anybody made a cap / topper?
I hope Ford sees this. I've been waiting over three weeks for a HVBJB for my dead Mustang Mach e. When I asked the dealer to order the parts ASAP (because the error codes determined the issue), the dealer refused saying it had to be diagnosed in the shop first. I lost over a week waiting for diagnosis, and now the part is unavailable. No ETA.
Hey guys the clunk sounds like the brake pads moving around in the caliper . You should ask them to lube the caliper and brake pad backing plates. Might fix it
Super helpful - Thank you !
Hardly helpful for the "averrage" owner as Kyle's Out of Spec Reviews are well known and viewed by Rivian. Contrast this to Rivian's response to Alex Guberman(ruclips.net/video/MnHBh7_jl4E/видео.html). You need understand this is no more than than an "unpaid" Rivian ad.
With how awful my Tesla service experience was, I’d be weary of any new brand (Lucid, Rivian, etc.). Side note, the title of the video is about fantastic service but in the video you’re left with multiple things they can’t fix or fixed and advised would break again and they damaged your car. That’s not good. Average consumers don’t have extra cars and time to deal with that.
Tesla doesn't care about customers and only their stock price. Any car buyer needs to know they are buying a status symbol, not a quality product when buying a Tesla.
@@dece6170 true statement right there.
Have to agree that after the current model 3, will probably look at other EV’s next time around. The biggest issue is not being able to actually talk with anyone about any issues. It’s like chasing after a ghost. Tesla customer service is similar to You hear about them existing but never actually witness them. Would rather buy a vehicle from someone who will actually address any issues instead of just disappearing after the sale. Sales? Let’s not even get into that about after placing the order. It’s downright shameful how tesla acts with advisors disappearing on people after place the order
My service experience has been great with my Model Y. Maybe it's my service center? But they are quick to respond.
@@mkivsupra2095 yes there is definite inconsistency on the Tesla side. Of course the argument as to why Tesla is better than the legacy / dealership model is that they have full control of the service delivery so they should all be equal (good or bad) which is not the case. Regardless though, it doesn't change my impression when I live in a high income area with all top end brands and the nearest Rivian service center is 200 miles away. I would never own one in early days unless it was an extra car for me.
One of the best features that I was looking forward to was the power Tonneau, yet it's a total POS. Another example of them over rushing to get the truck to market. I'm hoping that mine will have all these problems fixed before it comes next year.
I think I will delete the power tonneau, and hope they start shipping with manual tonneau
Appreciate the video. I do think you need to address the overall quality of the vehicle. It's outstanding despite a few teething issues one would expect of a blank sheet new vehicle. It would have been nice to see how much better things could have been where it not for the Covid supply issues. I've ordered an R1S and another R1T. I've carried everything from cement mixers to landscaping, you'd never know there's any load. Watch Sandy Munro's videos on the Rivian tear down. Seriously overbuilt and likely not as cost effective as they could be..
Wait…….. We need a video. On Rivian logging into the truck. If you’ve already done a video on it. Someone please post or tell me the name of it. I haven’t seen it. Thanks. Keep up the great work.
I was thrilled to see a Rivian in the "wild" yesterday around noon. The truck was northbound on US 287 in Colorado north of Lafayette. A white one.
Bummer, it was probably you. Not really in the wild.
Good to hear their service is so good... Just a shame you have to use it as that's alot of first year problems for a truck of that price tag like if it wasn't a Rivian wouldn't it be a lemon? Like my 2020 ecoboost mustang Premium has just needed 2 oil changes, a mirror glass replaced(My Grandpa can't back up.) in it's first year and the Ford dealers we went to were as good as your Rivian experience. Which on our second year with the Mustang we need a cabin air filter change(I make a ton of dust and we live in Florida so sand everywhere.) more oil changes and a sat nav update and that's it.
I’ve been able to keep my bed cover in good working order by keeping the cover clean and oiled/lubricated with WD40. I am getting the drive train issues that just started at about 3k miles. I hope they get a good fix in place soon as well. I’m a little sad that I’m looking 30 days out before they can service it.
Thank you buddie! 👍🏻👏🏻👏🏻👏🏻🤙
So glad I cannot buy the first edition, but hopefully it will be available in the UK just as they sort all the problems
I love the real attitude you have towards the beta testing. I am right there with you. I got a great laugh out of that comment about the 5.9 CTD... I kept my 06 4x4 as a backup for when the Rivian might brick but the poor girl has been sitting alot since the new "BayMax" truck came. I do really appreciate your reviews as it did prepare me for owning it. Keep it coming and testing as always...0----0
That tonneau is going to be fun when caked with snow and ice. Californians need to get out more.
Or you can just leave it open like 99% of other pickups ?
What can you tell us about how your tire wear is going? With the weight of the R1T and running your 22s, I am very curious at 10k miles. Thank you!
I have an Ioniq 5 and my biggest issue is no real software updates for the car. Very basic infotainment updates like 3 times a year. Pretty disappointing. The car itself is great though
I know you don’t feel like you got preferential treatment and maybe that is the case, I certainly admit I have no way to know. The cynical side of me finds it difficult to believe that certain vin’s don’t get tagged/highlighted in their system. These are smart people. If I can perceive the potential benefit of doing that, I feel certain they can as well. I’m not saying anyone has done anything wrong. It just seems like human nature being what it is, it isn’t unlikely.
Hi.
Abby issues with navigation software?
Are the places accurate and up to date?
Any reports of part shortage or mega waits for service centres?
Re the looks: when it was first revealed I hated the front, but now I kind of like it. Though I also like the the F150 Lightning a lot, I pray Tesla don't release the Cybertruck in the form they have displayed so far.
Please keep us posted on the clunking noise! I called rivian Service Support and they said it’s by design, which I fail to believe. I’ll have them check it when the car is in for the tonneau cover repair, which was broken and disabled on delivery.
By design? I don’t buy it. I did my R1T test drive 2 months ago and purposely left off the radio. The vehicle was dead quiet with zero clunks from the drivetrain.
Does water get in the bed when the cover is on?
What tires are those. About to place an order
So its youtuber privilege then, he's probably on a VIP list.
That CV clunk. Just like the Duramax tail shaft. Answer was grease zerk and a mess everywhere.
What app showed the engineers logged into the truck?
These almost all seem to be QC defects that should have been caught before delivery. Credit to Rivian for being easy to deal with to get these fixed, but you shouldn't have to be without your vehicle for multiple days to correct problems that should never have left the factory. Hopefully Rivian will get better at QC over time.
it is good that they gave good service. That being said it is clear that they have over engineered the vehicle. The truck is way too geeky. They will NEVER be able to get it totally right. Expect more trouble down the road.
When will you get to review the R1S?
I was looking at this truck also but they only have two service centers in Northern California and both are about 50 miles away from me. That is a big turn off for me. I see service issues coming.
Unfortunately that A+ service is not uniform. My truck has been at the ATL SC for a week waiting for HVAC tape to come in. The issue (water on the driver floor) is a somewhat common issue so it seeks they should have been able to prep parts and supplies ahead of time instead of having my truck sit inside the SC for 4 days waiting.
Does the Tonto cover leak in the rain?
Does anyone know that Rivian raised there base price again in August by 7000 dollars? I have not heard one peep out of that from anyone.
Most remote fobs are in the 433MHz range. Bluetooth is a much higher frequency, but the three standard power levels go from ten meters for low power to 100 meters for high power. Should not be a problem for the key fob, sounds more like another defect.
The key fob is garbage. The entry into the vehicle takes forever, standing next to the truck half the time waiting. I vastly prefer my old normal keyless entry
It sounds like they didn't really fix anything well, except the speaker, and actually created more issues (the tint). Everything else is either still off, or issues are coming back. I know Rivian is a new vehicle company and issues are expected during production ramp, but I expected more from a 80+k vehicle.
2020 Model X has "clunks" too. Known issue but Tesla refuses to acknowledge as there would be another massive recall. I had to replace both front shafts 2x, will be going in for a 3rd in a few months.
Ryan Shaw just reviewed his R1T. He had a problem with the maps not working correctly. Have you ever noticed this problem?
Not sure if Rivan has a "Toy Box" or external speaker like Tesla but if they do, maybe they should have a "diesel" sound for fun. :)
While watching this video Rivian called me to clarify some minor service issues we need fixed on our truck. It’s 8:30 on a Saturday night. Hope that’s a good sign.
They only ever call after 7pm on a weekend . it's annoying
For something that you pay over 80k for a company doesn’t deserve praise for fixing things that should be fixed. They really didn’t fix anything if you think about. They made some adjustment to hinges and replaced some glass. The tonuea cover is a major thing along with that noise form the drive train. There is no excuse for them not fixing it this should be done right away. Turning a car in to be fixed fdoesn’t deserved praise I have brought my ram into for warranty work and get everything fixed and have had great communication as well. This is what should be expected.
You have to remember this is a brand new company and they don't have any data like RAM does on part or fixes. When you buy first generation of anything you are essentially a beta tester.
At least they are addressing the issues. Thanks for the video. You have a good positive attitude allowing them to correct issues. I would be most concerned with the drive “clunking” issue. That good be a big safety issue or breakdown on the road issue.
What's your wh/mile?
Had a similar clunk on the Tesla model 3
I'm more interested in seeing the level of service he gets when he takes the Model 3 in for repair.
I've always had great service.
You can't take horror stories and paint the entire company with them.
1-Alot of Tesla hating trolls lie
2-Tesla has a very high customer satisfaction %
3-If you do that to Tesla, you have to do it to EVERY other car company because they all have their horror stories.
Kyle, use graphite dry lubricant on tonneau track.
Graphite dust will put dark gray stains on any clothing, etc., that touches it. Dry Teflon sprays are common and won't stain that way. Or, there is SailCote, expensive but a Krytox blend not Teflon. Hard to find except at marine chandleries. Terribly overpriced from internet sources.
@@lyfandeth your right. I didn't think about silicone lubricant.
I think that would do it.
For years, Rivian hammered home about how much rugged testing they put these trucks through before production began to make the best possible vehicle upon release and attributed the delays to. What exactly were they testing? Like Kyle said, he has under 10k miles and has all these problems. They should have been weeded out and fixed before production even began. Service may be great to deal with, but I'd argue they shouldn't even be needed at all for the major component failures.
This is exactly my frustration with the half shaft clunking issue. My truck displayed those clunking symptoms within 500mi and has progressively gotten louder at 5k+ miles.
they probably had these issues themselves and decided to push out trucks first before a proper fix is done. It's a business afterall, being already so delayed it might be better to just start making flawed ones for a year.
@@chengcao418 Being so delayed, what would have a little more time been to put out a better product? Instead you get videos like these questioning the build and product quality.
@@WhoIsThis505 Sadly that's not how business works. Considering they still haven't fixed it yet, imagine the truck still not being delivered, while the company is burning cash like crazy. Rivian will simply go down instead of just dealing with a few RUclipsrs who are not even pissed
This seems like a lot of issues at only 10k miles. Trip to service station every thousand miles to fix the suspension? That's unreal
Maybe your experience was good , but would say the 1/2 the big things did not get fix or are already recurring. For drive train clunk you state you will just bring g it back . That is not so easy for regular people.
I’ve got no beef wit Kyle or Rivian. At the end of the day everyone is just taking care of themselves…Kyle has a business that requires access to cars. Rivian needs to develop brand awareness and sell vehicles. I do think that it is much more difficult to be understanding when it’s your only vehicle…when you need it to be reliable to get to work and perhaps meet the needs of your family. It would be nice but many simply aren’t able to live that way. That’s why these service issues are so important.
What’s the reason with not charging the truck past 70%?
preserve the battery. Lithium ions don't age well when charged to 100% and just sitting there
Didn’t Kyle also get pushed to the front of the line for purchase? Shocking he received awesome service! 😉
Why not charge it past 70%?
I had a deposit on an R1T. Got cold feet about being an unpaid beta-tester, and canceled my order. This vehicle needs some major changes/improvements imo.
You could taken delivery and flipped for many thousands more.
@@aussie2uGA 👍
Man, is this road in the background full of trucks or what?
Simple is sometimes better
Every time my truck goes in for service(3X) its 3 WEEKS MINIMUM. They say ill get a call back and it never happens. I have to call them back and most of the times no one picks up the phone. I have the clunking issue and wind noise as well and was told it is normal which I guess if you are a RUclipsr its not. My truck went in for service again on 9/12/2022 and I was told it will be ready by 9/16/2022 and I'm still waiting. I can bet my life on it that I won't get it back any time soon. By the way they had made the appointment a week in advance because they had to get the parts. As far as BMW and Mercedes goes I had never had a bad experience on the timeline. If even they had to get parts they usually overnight them from Germany. So 3-4 day was accaptable for me not weeks.
Hope the service lasts when they actually produce a large number of cars. Tesla used to be great too
I own a tesla, and i knew it could happen, but these guys logging into the truck without permission that easy has my conspiracy theory self wanting to keep my 89 suzuki sidekick running forever.
What’s the saying in tech? You can have max convenience or max privacy but not both.
You don’t need to be a paranoid nut to worry about the ability of your vehicle being remotely commandeered. Works great in case of theft but otherwise…
Wonder how much it is going to cost them to fix every single one of those tonneau covers. They are still shipping a broken design that they are going to have to pay service centers to replace later. They are losing soooooo much on every car not only because their cost is higher than sale price but all these things that they have to fix.
Also. All the Kyle Hater’s. That were mad about Kyle getting a Rivian before them. What do they have to say now? That Kyle has posted and mentioned negative experiences about the truck.
Want one,, 😋
I'd like to see a 10000 mile comparison to the F150 Lightning. Because honestly, if the F-150 lightning doesn't have problems nearly as bad as this, then I would choose the F-150 lightning.
The Lightening will undoubtedly be less trouble prone. Most of the truck being shared with a standard F-150 means a generally well made vehicle. Rivian has incorporated new, uncommon features such as that power tonneau cover, and power charge port that is guaranteed to break. The Lightening isn't reinventing the wheel, just happens to be electrified. And those drive components and battery are covered to 100,000 miles.
I have the exact same problem with the half-shafts in my Tesla X; tesla stated that they will fix it eventually and never did; actually, in my last repair, they told me that the next repair will be on me, can someone explain to me why do I have to pay for a defective car repair? does anyone know of any tesla X owners that have the same problem? Tesla has replaced those half shafts at least 5 to 6 times, and the car was defective from the delivery day. what a robbery do not buy tesla, I own a Tesla S plaid also, and it went thru a set of back tires in just 9000 miles because of misalignment done in the factory, which cost me $1,300. Now I own a Rivian R1T so far so good.
10k miles already O_O
That PWS noise seems pretty loud and obnoxious.
U sound extremely forgiving for so many problems. “I’ll just keep taking it in to fix” is not a solution out of warranty
have you seen how fast he buys and gets rid of his vehicles? This truck will be long gone by the time warranty runs out so it's not like he's worried about it.
the electric Tonneau cover isnt even an option now
How much of this “red carpet Rivian service” is due to the fact that you’re a fancy-pants, big-time social media influencer? Could I, just some random guy, expect a similar experience?
Nope. Totally random. Just like the availability of the truck itself. Nothing to see here. 😉
The clunking noises would mean metal hitting metal and eventually breaking or wearing out. When the warranty is up, that would be a repeating expensive repair. Sounds like they need new parts, and didn't get this right before production.
In that price range, really, who wants to keep making repair trips? Sounds like Rivian is just not ready for prime time, especially with so much manual work on a small assembly line.
Nice that they answer the phone. These days, too many companies can't even figure that out.
My guess? believe it’s a QC problem with the half shaft supplier.
@@mini2nut67 Could be. I'd expect that there was backlash enough to clank, someone on the line would notice it during assembly. Or that they'd put out some road testers with the actual production parts. Put miles on them and tear them down, and you catch this before it needs recalls.
You are sadly correct about customer service even answering a call.
How great will their service be after they are forced into bankruptcy? A car company is only as good as their ability to stay in business in the long term. Not becoming profitable is a sure sign they will not last 5 years. I wish that weren't the case.
Who knows and I have zero insight but I figure Bezos will keep them afloat for a long time for his own EV needs and I’m guessing to outcompete Elon Musk. But bankruptcy would definitely suck for consumers.
You can name the truck "Clunky". 🙂
Personally if I buy a brand new vehicle and it needs "servicing" within the first 30-50k miles that would steer me away from that brand in the future.
why would a brand new car ever need AC system recharged in under 10k miles?
My Model 3 was delivered with a hot blowing a/c system. A week later they said it needed to be recharged due to a pinched o-ring seal.
The aircon in my wife's year 2000 Renault Scenic is still working well with zero maintenance after nearly 22 years and 150K miles 😄.
thats alot of issues
I like that your positive, but that list of faults is just unacceptable. Imagine you didn’t have another car? I know they’re new but that’s just taking the Michael.
big mistake is ,,helping,, you ruin the angrenaj. just spray some silicone on the rails
So every part of the truck broke or will break soon. Nice. I’ll stick with my Ford truck
Regular people are not famous RUclipsrs and don't have Rivian's attention. For a vehicle that cost upwards of 80k, they better pay us for being a guinie pig to test they product out in the real world. For the amount the car cost, one would expect no issues and top quality.
One more thing I forgot to mention, TESLA reps have some really bad attitudes toward their customers, I hope Rivian keeps up the good work. I really truly start to hate TESLA.