I paid Amazon to upgrade my computer (IT'S. A. SCAM.)
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- Опубликовано: 1 июн 2024
- Thanks to Corsair for sponsoring this video. Check out their super awesome Vengeance gaming PC: bit.ly/32W9IcP
Kyle goes undercover to reveal the shocking truth about how Amazon advertises estimates for their in-home technician services.
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I paid Amazon to upgrade my computer (hidden camera)
• I paid Amazon to upgra...
Bitwit
/ bitwit 
Наука
These guys are charging 150-220 or so for an install and here I am upgrading my neighbor's pc for a couple of beers. Man I've been cheated my whole life
It's taken your whole life to upgrade your neighbour's PC?
Being cheated and being a friend is two different things
Tbh I upgrade my friends up for free. The experience is what matters to me, I love my friends reactions after they see an extremely clean build that they love to see :)
@@kesha4380 heh, I agree with that. It was a funny comment no need for ppl to take it serious. The beers we usually shared after while we were watching some YT videos or something.
Dude I'd do it for travel cost and a pizza/soda
Imagine ordering a service like this and the Verge guy shows up to install your motherboard.
i would alt + f4 him from my house
I'd show that he blocked both of my Twitter accounts, and tell him that unless he will admit a mistake, I want him out of my house.
Ill pay him double to go away.
With a bag of "tweezers"
ups told me my pc was delivered today. IT WASNT. i called to complain they said complain online. i tried to complain online it says item is both delivered *AND* not delivered yet!
Imagine The Verge PC guy knocking on your door with a bag of tweezers in his left hand, a bucket of thermal paste in his right hand, a swiss army knife in his pocket and a table in the back of his van in case you don't have one.
Dude you're the definition of absolute comedy.
i died lol
best comment on youtube
This is the best
The Verge guy whould not go to Kyle, he whould go to Lyle
Amazon was probably ecstatic that someone finally used their 'With installation' option. The employees in that department must've gotten mightily bored waiting for this moment the past few years.
From what I know, they actually outsource their work, in other words, they basically hire somebody near you to do it, paying them like 30/40% or what you pay them
@@orenmauritzen8674 The dude know that, that's why he went with the 200, give 80+ to Amazon, get less than half of that + de other 120
quite smart honestly, tough a little bit to high
A true sleeper agent
When I was buying ram there was an option for "expert installation", I don't remember the cost, something like £50 or more...
All you gotta do is push it into the right slots, jeeze.
Amazon would soon be an finished company and be over for them. As that what Scammer are doing to the business they suck them dried by conning other customers. Once Amazon is closed who knows what company would be next ?? Could be overclocker next or Ebuyer it what Scammer actually do. They're mostly from India and Yemen these two country is destroying the trading chain silently in the world
For $200+ dollars, Bezos himself better be coming with his tool kit and thermal paste
HAHAHAHA
Brooo 😂 it's true though
hahaha
This!! 🤣🤣🤣
@@JustMe-po5sf P E R S P E C T I V E
Imagine the technician shows up and he's the exact guy from The Verge
Well at least he'd screw in with confidence... :D
@@kevinedward6132 With a swiss army pocket knife...
Some Guy 😂
don t forget the tweezers
Now that, gotta find the place to bury the body in
No joke, that Amazon rep was outstanding. Empathetic, helpful, did everything in his power to help you out. That dude deserves a raise.
Yeah true
Amazon has the best customer service, hands down. In every other department but this computer repair stuff at least.
Yep and all this 🐱 did was complain cuz some guy said he’s gonna charge a couple hundred bucks to install a motherboard which you never mentioned gpu cpu ram or other shxt which nobody would do for $81 and you’re complaining whether it is for a video or not it’s very reasonable
@@NJFREEDOMFIGHTERR ?
@@NJFREEDOMFIGHTERR Most hardware and computer store literally build your entire setup for about 30 bucks
I'm glad to see the technician himself was as good as he is. He seems like a cool dude. Sucks that the company he works for is so crazy/bad to show a really low price on their site like that.
I wish people like him could work at better companies. Sadly, amazon is taking over
You came to this conclusion from watching a stranger with his face digitally erased? Lolololololololololokokololololoo I ololokoolololl
@@H0DLTHED0R
I may not know the guy 100%, but given the nature of how the video was contructed, and how the video maker actually told us that he said (which yes I know is secondhand info, so not as reliable), we can conclude he is a good guy working for a crappy company.
I see that ALL OVER in my real life, so why can't that be accurate for this video too? Sure, we don't KNOW, since a lot of the info was given by the video maker, but it's a VERY reasonable video and info.
So, if the video maker was lying, he made it a VERY believable lie.
WTH. No kidding, at that price, at least he must know to build a fkn gaming PC perfectly!
The guy did not work FOR Amazon. He worked for a 3rd party contractor who Amazon used to do the installs. The 3rd party company would get only a portion of that $81 - Amazon would get a piece of the $81 too. Factor in drive times and high cost of living and doing business in the Los Angeles area and the charge does not seem so unreasonable. How much is a professionals time worth? As a reference an auto mechanic charges $80 - $100 dollars an hour for labor. It seems from the video that the technician knew his job and that has value. All of that makes me think $200 was not so far out of line. The problem only lay in that Amazon advertised the price as $81.
@@aebalc 200usd is out of line. Most people charge anywhere from min of 50 and 150usd max
So nice to see The Verge still getting memed after god knows how many years for that absolute slow-mo dumpster fire.
Slightly over a year I believe...
Legend has it he still thinks he didnt use enough paste
Its actually a 1 year and couple of months
Don't forget your Swiss army knife
Alex Warren he’s from the future.
Normal people: dot of thermal paste
This guy: So anyway, I started Painting
This guy thinked was Bob Ross with the thermal paste. 🤣
colossalbreacker hahaha this gave me a good chuckle
lol 😂😂
Look... happy clouds and happy trees! just alittle more thermal grease! ( wonder if he ever had to deal with the nightmare of cleaning it off the pins.... lol
colossalbreacker dime of paste you want even spread for good connection a dot or glob won’t cut it.
Surely everyone has a mate, or a brother, that does this stuff for a couple of pints and half a pizza? I know I do.
if a buddy buys me some weeed, i'll setup any hardware they want.
My 12 yr old brother build his own gaming pc, my parents bough him all the expensive parts and case and he did all by himself…yeah the putting everything together is time consuming but it’s not a $220 job
Correct, good beer and food are all the payment I need.
@@rrivera497 especially if you’re young/it’s your first pc I also can see the opposite where the person might even be excited to spend all of that time to build something for themselves. I know when I was 12 I would have been off the walls with the opportunity to put a machine like that together.
All in all, seems like he did a pretty decent job. As for the pricing, that is definitely dishonest to advertise an estimate less than half what it actually costs, but I don't think this guy is to blame for that.
Even the Amazon call agent was like, "damn bro...you getting scammed for this one. $220 for a mobo install? pfft here's $50. I hope your day gets better my guy"
Right!?🤣
he was like: "oh man, you are so obviously getting scammed... wait a minute and i will scam you in a less obvious mode"
@@chunchunmaru5128 What, the customer support was not scamming him all but his hands are kind of tied and the $50 was the best he could do.
@@Lionguild they actually asked for double the price :\
As a customer i've never had to pay more (sorry for my bad english)
@@chunchunmaru5128
The tech support agent was quoting a technician. He didn't make up the price himself. And the most he could give in Amazon credit was 50 dollars. He's a really good agent tbh.
Time for me to sign up to be a Amazon home install tech. I am definitely in the wrong industry
you must have liability insurance up to $1000000
@@vpLuBu I have a 1 million liability insurance in NY, it's cheap I pay 650 dollars a year from Progressive.
@SonnieSlim1 idk
SonnieSlim1 or just one install, if you find a rich enough rube. 🤣👍
@@vpLuBu i really don't see that being a big deal if you are charging $100+/h. heck if i could do 3-4 jobs like that in 1 day i would only have to be working 1 day a week to get by lol. could probably get rich doing this full time.
you can literally upgrade a piece of your gear with that kind of scam pricing..
that is ridiculous
Imagine paying 2 times the price of a motherboard to install it lmao
If they had some cheap Chinese labor they could bring that cost right down! Bezos will call them Amazon minions lol. They'll have cute little uniforms and be shuttled around in their own personal automated gps pod from the warehouse to your home.
It's basically what we do when you need a vehicle repaired. Parts are usually cheap- but labor is expensive
Somebody drove to your house, performed labor, warranties that work, it costs insurance to operate a business, and all the other fun things. Then they get recorded and attacked by computer Karen's who SUPPOSEDLY know better but decided "I'd rather pay somebody else because my time is more important" and what's more, how much do you think buddy gets paid? Probably a skip above min wage. Do you think that's worth putting up with your bs?
@@Yaboidavey He order the service not because he was lazy, but to review it. He blurred his face and warped his voice, so no harm done on that front. You're awfully whiny.
@@Yaboidavey 🤡🤡🤡
This is why it's important to learn how to do things yourself.
@samuel and you can do it to
@samuel bruh don't you understand?
Yup that's why I learned how to do surgery on myself and I can fix transmissions. Also I make my own jeans.
Or u can go to a professional store that is used to work with gaming pc, as i did
Like release exclusive games that other console or pc owners can't access?
He's changing motherboards for 220 bucks while my friend is building computers for a glass of water.
Haha I was once like your friend, I am guessing he is not confident in his ability. Once you learn what your skills are worth you can quickly find out who doesn't value you.
@@Agret Or they are just really good friends who are helping out each other...?
@@albertchen2020 I wouldn't let my good friends do stuff for me without some kind of payment, even if it's like a 6 pack or something you gotta give them something for their time. A glass of water is a joke of a friendship
yeah people get a good kick out of doing it too..
haha I was better paid. 2 crackers and a glass of water.
man. back when i was into buying parts all the time i could barely wait to get the products home from the shop because i was just so excited to get em in.
I love the honesty about the service you got and even though the price was a rip off you gave credit to the tech where it was earned
The technician is like "Damn, I should have said $500."
@@UnordinaryCarl can you please help me out with what the actual fuck I just read?
@@UnordinaryCarl tf you just said to me?!
@@whatevernamegoeshere3644 Ay, wtf did he say? He deleted it
@@HardGuess keep me updated
@@HardGuess I'm interested
I'm most impressed by the MSI warning about the memory sticks. There's so much room for improvement in the BIOS level stuff, it's nice to see some vendor making an effort.
Indeed, especially since the slots aren't color coded anymore. Back then you could say "put it in the same color and it'll be fine" but today, how to know what are slots A2 and B2...
Maybe also throw a message when you swap RAM or CPU:
_"your configuration has changed!_
_ It is suggested to enter BIOS to check if the new hardware is running to specifications."_
I actually got an old board (Asus CUSL2) that has a hint in the bios when overclocking, it tells to maybe reduce the memory multiplier because with higher clocks the RAM might not be stable.
@@HappyBeezerStudios He also got lucky that one of the two he chose at first was A2. My board gives a warning message if it's not optimal, but there must be something in the A2 slot to get any output at all (beyond a ram error led). It would seem A2 is where the cpu expects the beginning of the memory space, and post can't happen from cache alone.
I'm impressed too. Now, I wonder if the rest of the Mobo vendor do the same or will follow the same footsteps. This does not include the need to check the manual, and for some people to check manual is too much hassle. Especially when they need to use the computer ASAP.
sadly my z270 gaming mobo doesnt have anymore bios updates, considering on making a password and not having my ssds spanned and not have my os on a spindle drive :/
MSI does it right i have a msi board and the utilities and bios are awesome and it even has tiny label next to RAM slots to let you know which ones to use first for dual channel 👌
Amazon is acting like locksmiths on this one.
Great job! The look on your face when the tech booted up the PC knowing he installed the RAM incorrectly!
He used a table? For $200, I thought he was going to build it in mid air!
verge time
🤣🤣🤣🤣🤣🤣🤣🤣
good thing he brought his own tweezers
honestly, still not worth 200 bucks
Hahahahahah
Scammers everywhere, especially in the pc repair industry
Definitely in the PC industry
@@gabrieltorres6633 In US :) my shop does assembly or reassembly for like 25€ -.-', then again we don't send anyone to do the job, but still.
Guess I'm going to move to the US and start working for Amazon if I can charge anything I want
@@raulbos2296 but the price is probably normal in US :) Assembly in one store was 150$ video that Jayz two cents did.
@@gamerdweebentertainment1616
Assembly is free where I live and we have the most overpriced hardware in the world.
Edit: Well, that may be the reason it's free.
The tech should have report to Amazon what each repair price was. The estimate window would say "$81" but then say, "previous installs have ranged from $X to $Y."
Thanks for this video, it was enlightening. I've never needed to pay for a technician as such and never would have known how scammy it is.
9:53
Bitwit: "Hey"
Guy: "Hey how are you?"
Bitwit: "Carl"
...
wut
Lmao u should have more likes on this comment
he felt carl?? whats wrong with that
He probably said that because he went to shake the guys hand
Maybe he meant to say coral like spongebob
@@fluffntough issa joke
Me who build pc for my friends: *You guys are getting paid?*
lol right
I built for a friend but he didn’t pay me a thank you 😮
@@chumbo2196 Remove the graphics card by telling him that it is corrupted be a malware, Tell him " It'll run fine without it", and tell him thank you for giving you a brand new oven. Thats fair exchange for something like that in my book.
@Random Roll no
what a good guy
So glad u put Amazon on blast. I hope you do a video on their customer service or some other policies. Im a prime member with a lot of problems with Amazon and their services
You made it really easy for the repair guy.
I've never seen such a clean tidy pc with perfect cable management.
The avg PC I had to repair was with 2 kg of dust and 50 cables going everywhere.
I wish we ever had to install PCs like yours.
As I wanna start to do that for idk a summer job or besides uni. Where do you look for such jobs?
Imagine paying 200$ for something that you can figure out by watching like a 15 min video
Fr
not even a video
just find a hole where the cable fits lol
its for people who dont know what theyre doing and they dont care how much money they spend, i think
@@Yasser4Fun Lmaoo yea you can mostly figure it out by trial error
People get paid a whole lot more to do a lot less. Used to be $150 to install windows.
"Your dad's old Dell system"
*Looks at PC*
Me : Hush my child, they don't know any better
daredeflon lol I have a Dell too but im getting a new graphics card a PSU for it so it runs a bit better.
@@BlazeProductionzOfficial Why bother? the money invested, you might as well invest into an entirely new computer.
@@mohassan9149 exactly, with that much money, time,and effort into an old gray box you could just use Affirm/another finance service to buy each part individually and slap em together with a tutorial and pay it off in between hardware generations
Sometimes the old cases are fun to work with, i scooped an old lenovo think centre with the flip open case, gonna strip everything out and build a gaming pc into it.
@@Shredwizard445 if its a optiplex, get the upgrades with a better case i would say. *if that works*
If people are out here making $220 installing a motherboard and drivers.
I'm about to start up a new company... lmao.
yeah, do that.
then you'll notice that taxes, bills, expenses, salaries etc... you'll get 50$ in your pocket.
@@AndreaCi0 50 for that jobb is still a nice payout for a fairly simple job.
A scam company you mean
@@AndreaCi0 Your math is jacked up.
As someone who does not have quite the tech savvy to build or work on their own computer, this was a fantastic video. Your assessment was completely fair to both the technician and Amazon. Great transparency for a service someone would have no way of knowing about until they try it, and maybe waste a good amount of money on finding that it was worthless to do so, in the process.
"NEVER buy pre-builts, they are a scam"
"Now buy our sponsor's pre-builts"
To be fair, some add 50%on to the pricetag equalling hundreds, for the sake of plugging in some cables.
Others might only charge 30-40 dollars for the same thing, which for someone not in the know is a decent deal as it stops them potentially doing something wrong that fries their several hundred dollar machine. It's like an insurance policy
LOL, so true though
@@pauldog A prebuilt desktop is like a glorified raspberry pi of Intel nuc with the main difference is that you pay more money and it might impress a 5 year old for 5 minutes until the cheap plastic melts in the afternoon sun and then you have a gaming themed spider hotel .
honestly if you have a micro center nearby its about 80 to 100$ more if you pay for a prebuilt not a bad tradeoff to have a ready to go pc
@@gamefreak173 No you need a landfill to Chuck that pc aka piece/crap
You willing got scammed so we don’t have to. That’s dedication right there folks.
Expose those those crooks. Amazon and the "providers."
Well, corsair got scammed *sponsor* ehe
totally agreed...i wonder how amazon will react to this. going to put this on FB now so the word gets out faster. thanks!
Upgrading a computer can easily be done by yourself. For the price, it's not worth it and you learning is easy.
It ain't dedication cuz kyle made way more than $170 from this video
"I don't think he's very well versed or has a lot of experience servicing..... cats"
this video gives me so much anxiety. This is exactly me if I'm trying to keep my cool and getting ripped off at the same time
Technician: Hey how are you?
Kyle: Karl, thanks for coming by
Did mention my name was karl?
Alexander Simpson the technician shook hands with him that’s why he said Karl 🤦🏻♂️
facepalm....he said karl because they shook hands and it's good manners to introduce yourself when shaking hands.
His name is Karl.... And he is an expert
@@rageagainstthetoymachine2410 More than that - Kyle opened the door @9:50 and asked "hey, [muted]?" to which the technician answered "hey, yes, how are you?" At that point it's incredibly rude not to mention your own name.
technician:$220
me (who never assembled a pc) : imma do it myself then.
Owais Abbasi Same 😂
But better to make it yourself, lol i was 11 when i started to change the psu, it was easiest thing, just know where were cables connected and connect the PSU right, now im on secondary school on Information Technology, where you teach about Software, Hardware and PCB things like Resistors, Inductors, AC, DC and lot more
@@johnykouba8cz407 it was a joke .
Ján Sobín I want to build a pc but Im confused with small things. I don’t know how to cable manage and don’t know what a makes a good mother board
wys yea lol same don’t know what goes with what what mother board can handle all that
That's why it's always good to know how to put everything together yourself or have someone close to you (friend, relative or neigbour) to do it for you for free or for very less amount.
I’m just glad he pointed out and stressed the point that it wasn’t the technicians fault for price or service. I hate it when people don’t work hard enough to properly define the problem and those to blame.
I totally agree, Amazon needs to be more upfront with costs and this is another example of Amazon starting a program that's not flushed out. It makes the technician look bad like he's trying to scam customers when its Amazon that's giving false promises.
@EramSemperRecta why communism is good in a nutshell
@EramSemperRecta it's good in some ways, but a unrealistic pipe dream in many others. There's no unfettered purist economic system that works today.
Staying within the strict outlines of ideologies made decades and centuries ago is a recipe for failure in a modern world that couldn't have been imagined by the progenitors of the ideologies.
- Most of the clientele are Apple users
- Charges an arm and a leg
This all checks out.
facts
??
Really more Amazon's fault. You can't even begin to imagine the variety of PCs a technician might have to deal with. As an enthusiast, I can help a friend install a mobo or build a PC, but working on a 15 year old Dell or a Mac is not up my alley. I bet Amazon gives the technicians few details about the new PC the mobo has to be installed in, if at all.
Oh yeah its all coming together
crashyyy the price is still extremely overly exaggerated, for a job like this in a store in my area it would cost around 40-60 dollars, his price is more than 100 dollars over that
Bro for 200$+ The CEO of amazon should be coming out and doing it
I really hope he makes one of these again!!! Please.
"Some zipties"
I'm sorry, I don't know what those are.
"Some tweezers"
Ah, now I understand, thanks.
humming: Like a VERGE-in...
@@VanilloBumbleboo1981 He probably touched em components for the very first time....
you do know "tweezers" are actually a tool right ?
@@romeoneverdies I'd recommend popping some popcorn and watching the Verge PC build guide
bruh moment
Bro amazon be charging $200+ to change a couple components and I’d literally be fine with building someone’s system for like $25
I just built a friends gaming system for free although i suppose thats a little different.
RyanTheReptile it still gets the point across. The fact you see it as an equivalent to a common favor as most people would for their friends, shows how easy it is and why it’s overpriced.
Bro forget 20 dollars to build, I would pick pc parts, teach them the ins and outs of their pc, teach them how to install drivers and how they work, and teach him to benchmark for like 5 bucks
Most of the time it's cheaper to learn it yourself or going to a good friend.
tbh Id do it for free its a lot of fun but I dont have the money to be changing up my pc
I do like how you give a fair assessment to the technician. I think amazon should give the pricing with a range and the average. this way you would be able to see the cheapest and the more expensive options based of prior technician bills, and there should be an amazon pricing cap. if they technician tries to bill over a certain price then you have the option to simply cancel and if they devices have not been installed yet even maybe able to do a full refund, maybe minus shipping costs. this way it makes it so both the technician and amazon are kept honest
in the EU it's illegal to deviate more than 20% of an estimate...
Pc parts in the EU also cost a fortune compared to the US
he say's "it'll need a bios update assuming that this board doesn't already ship with one" while staring at a box that says " AMD RYZEN 3000 DESKTOP READY"
Yea i thought the point of the tomahawk max was you didnt need a bios update for 3000 series.
Yeah, noticed it too.
Lol yeah. When he said that I was like Kyle. Read the box. It already has the bios update. Lmao
Yeah that was one of the factors in me picking that board when I built my system back in December. All of the Tomahawk MAX B450's work with 3000 series out of the box.
By now most B450 boards on the shelves are Ryzen 3000 ready, the MSI "max" series got released after the Ryzen 3000 launch and has guaranteed support.
I ordered a new X370 board 2 months ago and the retailer even asked before shipping if they should perform a bios update, so the chance to get something new with a not Ryzen 3000 supported bios is pretty low.
"Hand picked Pros" "UP FRONT PRICING" "Happiness Guarantee"
Seriously what a joke
Seriously, why are predatory services like this allowed to be offered? Aren't there laws against this?
@@dawn-blade Not really. However some people are also stupid and lazy.... and not willing to spend a good maybe 40mins to find a local PC shop, take it in, and actually have them install everything
fuck i can get a computer here put together for 200-300 flat. and that's from bringing everything in raw and having them actually build the damn thing
Amazing, first service i googled in Poland costs 28.36 USD to assemble a whole PC, probably less if I went to some local store. 80 bucks is already ridiculous
Thanks for making a video about this. I would've let another family member get scammed unknowingly like this. This is essentially buying a component twice over just because you didn't know any better.
I would rather install their component myself if this is the case and get paid with a "Thanks" and knowing I averted someone from getting scammed.
I was hoping when he said, "I'm going to be using my alter ego....." that he was going to flip the camera around and say, "RYLE!"
Ryle?
@@Miles300s Kyle sometimes plays an obnoxious, slightly obscene (we love him though) character called Lyle in his videos.
So a typo or a third ego?
@@StephenFasciani Ryle and Lyle are the same, i assume it was writen Ryle since he pronounces the Rs as Ls
Ryle would only freak the technician out
*Buys Ram With "Professional Install"*
Technician: That will be $300
Ram would be cheap to install bc it literally takes minutes but swapping motherboards is for all intents and purposes rebuilding the entire computer which takes 2 hours or more.
@@Noadvantage246 That was the joke OP was making, they would charge 300 for a simple plug n play job.
@@bartonlucasj I got the joke, I just disagree with the premise bc the joke implies the installer over charges ppl for the work which isn't the case.
@@Noadvantage246 but... they would though... thats the whole point of this video. Are you dense?
@@Noadvantage246 Building a pc takes about 45 mins to an hour.. what kind of Giga pc's do you build...
This sounds like you're doing business directly with a group of scammers operating out of a cramped office in an attic somewhere in India.
Does replacing/installing a motherboard really make you a technician? I feel like screwing down a piece of printed computer board, plugging some shit in it and calling it a day isn’t very technical. But maybe I feel that way because I’ve done it so many times lol
Yeah, i feel like if some random person asked me to help replace their motherboard i would do 20/50 dollars. Not 200 or 160. Either way, this service is a rip off to people that don't know how upgrade or work on a PC. Understandable though if you need the service though cause some people don't want to learn how to build a PC because it be like that.
@@peterlopez5676 that’s true though, it’s sad people get exploited from their ignorance
Amazon: the Verge edition
Dont forget the tweezers lol
220 for a mobo swap. Last time I upgraded someone's computer I only asked for...
Uh. A favor.
Upgrading mb is like swapping a engine . Probably the most expensive upgrade
I'm curious now.... what kind of... 'Favor'? you made it sound very..... ominous 😂
A favor....
INTERESTING
Bro my friend's mom gave me like $50 for it and I was like, thanks but all I asked for was like a burger lmao
@@viewschannel7462 good joke
Out of curiosity i checked prices in my country-Poland. And funny things is that cost of preparing PC from scratch cost like 100zl. Which is like around 23-25 dollars. That includes installing windows, all drivers etc. Ask and they also do benchmark of finished PC :)
Just use an external hard drive or thumb drive, and put all the drivers for your future/kept parts as you swap over on the storage device of choice. Then, simply plug it into the bios flash usb slot on your new motherboard and boot up with hardware moved over. Super easy.
It’d be funny if the guy installing it looked up a pc building video to follow along and it was Kyle
Or better yet, Lyle!
Or the Verge.
Duchenne Hed have to use his Swiss Army knife that hopefully has a Phillips head screwdriver
Don’t change the like amount, 666 likes is the perfect amount
Rik Huibers it has 665 though
"Expert Installation" probably meant to hook the clueless people. In reality all you need is that one kid down the street with those Lego City sets everywhere.
Lol I was that kid, we just had simple Lego blocks back then though. Now you can teach a kid how to program with Lego's.
Bitwit : He just sent me this text * Flashes Phone Screen * Me : * Pauses *
The tomahawk 450b comes with all bios pre-installed. Have the exact same board and it is working smooth like butter.
I actually felt bad for the customer service guy. He was just doing his job but imagine having customer that don't do well with reasoning. That will go out badly.
Yanniey exactly...don’t hate the player, hate the game...I feel sorry for the guy
@@doalwa same
Or a customer that can't afford it and gets pissed
i dunno man what was the final charge? $180 something for 1h45 ? i wonder how much he keeps
He sounded Filipino. He's probably making about $5 an hour to apologize to customers all day.
9:50
Technician: How are you
Kyle: Carl
😂 yeah, I heard that too.
Omfg i just realized he said that, he was so eager to say his agent undercover name that he said carl before saying im good or anything else
lol underrated comment
It's because he called him yannis at first so he corrected him🤣🤣
lmao
"George"🤣 but when he opened the door you could hear him say Dennis🤣🤣
you can get it done for around 10$ here in India with driver installation
That poor "Verge" guy. This will follow him for the rest of his life.
Don't worry, he was very agressive on Twitter after the video and acted like he did nothing wrong and everyone else was full of ****.
After that.. i feel like he fully deserves to be outed as he wasnt even humble about his own mistakes.
@@niina83 Wow, i dont know that. Can you post here link to that Twitter post? Thx.
@@niina83 yes plss can you post the link?
I got blocked by him on Twitter. Wear it as a badge of honor now
@@jakubp.6987 ruclips.net/video/7BG32NkeXy4/видео.html
This clip should say enough. More information in the description
In terms of the actual technician’s visit, he looked like a guy who was perpetually late cause he took more time with his customers
honestly, at least he knew a bit about what he was doing, and made sure to take his time to do it right. credit where credit is due.
Great work, many thanks for your efforts!!
That's just crazy! can't believe it can be that expensive for just installation fee.
I love how right away the Amazon guy says, "that's just excessive"... even they know its a scam.
The installer is lying and taking money off the top to make more money
Its the opposite... Amazon shows wrong prices. Thats a normal price for a technician. He has to drive from one to an other customer. Expenses like food and fuel add up. Unproductive travel time.
@@Schiudkrot And I would like to say, the "Case by case pricing" and "The price is by category, but when we see the actual PC the price might be higher" is how most Contractor work is priced out. Me, as a Contractor, might tell you "Expect about 1000 dollars to replace a window, This includes purchase of the new window" Then roll around to your house to find out the window is actually on the second floor, up a SUPER tiny rickety staircase so I need extra help to do it, then go to inspect the old window and see the framework is rotted to fuck and needs replacing. At which point I might say "Yeah it's gunna be 2000 dollars"
HOWEVER! The difference between Contractors and this Technician is that I would call you up, confirm that this is the case, inspect the window, then give you a price before I ever ordered the new window. I wouldn't tell you this when I'm at your door with the window on my truck. Nor would I charge you 1000 dollars up front (Kyle said they charged him the initial 81 dollars insta) then tell you about the possible extra
@@richardommundsen2417 Well the contractor stated his price days in advance solely from the detailed job spec, not knowing it's a decorative glass case with water cooling etc. Yet he apparently kept to his own stated price, which just wasn't Amazon's made up estimate.
@@johncrowerdoe5527 oh sure. But when you look at the job he did and the time he took, 200 dollars isn't unfair. He had to drive up there. It took 2 and half hours. Working on a type of PC hes not comfortable with. And Kyle says he was a great guy. Polite, professional, willing to teach. The 220 estimate knocked down a bit is 100% fair imo. The problem is fully with Amazon estimating it to 81
I mean hes doing jobs in beverly hills, he probably easily gets away with 150% price hikes lol
yea because who tf would pay more than 50$ for assembly other than the rich and the old
@@Saronite Haha exactly man
To be fair he drove out there worked for over 2 hours and drove back using more money and gaas
@@alexanderpopik6780 Yeah i dont blame him lol
Oh you cheapasses. You're paying for comfort. You can always take it to the PC repair by yourself and pay about the same amount Amazon said. If we had anything like that, it would have higher price than 220$. It's about 100€/h and i guess they wont come to your home.
What you have to do is opt for the installation and then when they show up and tell you more you tell them “have a nice day” and get a refund
Well, let’s be honest, how often do mother board installs go smooth when the guy ordering parts has no clue what he’s doing? It could go quick, could be a complete nightmare.
As a repair-person myself, I appreciate how honest and respectful you were of this guy. Nice Vid
he wasn't honest at all!! he literally lied about his knowledge and experience. But respectful, yes.
DAndy he didn't say TO this guy, he said OF this guy.
@@gwot That was the whole point, he is trying to test the service from the point of an average consumer with no knowledge of PC building. You have to think of the type of consumer who would be paying for installation. People like Bitwit with extensive knowledge wouldn't be paying for this type of service thus it makes sense in this test.
That bruh moment when the install price is more than the product
As soon as I saw the thermal paste I was thinking the Verge guy must be doing PC repair now. Good for him. Glad he landed on his feet.
That is SO much money, here in the UK i payed a local guy £50 ($70) to do the same job, replaced my old clapped out AMD 1100T with an 8600k, so he replaced mobo, cooler, RAM and he handled the clean install of windows, which was the main reason I payed someone to do it.
Technician : Hey, how are you ?
Bitwit : *Carl*
ahaha.. Duno why tf this made me laugh so much.
Read this as he said it in the video lmaooo
@@AdamKrueger_ i also did this tf
@@AdamKrueger_ me too
Amino there’s nothing weird about that?
Fair play to the amazon support dude tho, he handled that like a champ and didn't hide that it was unfair
That's true that guys sounded legitimately sorry and tbh it wasn't really his fault
yep. thats how you win customers. Being honest
Sounds like they've heard it before, or even trained and will just say "ok here's $50 back that you can spend with us"
@Joan Mirabal Yeah it's a bit scummy. In general people tend to undervalue the labor of themselves or others, but $100/hr. just straight labor, no tools or materials save a screwdriver and some zip ties is pretty bad, even for LA's cost of living. Thing is dude probably gets enough elderly or otherwise technologically illiterate people-- especially after COVID-- where he can pretty much tell folks to take it or leave it.
@@maverikk521 yeah, i mean i will say, as a former amazon CSA, he did the best he could, giving the return credit back. Putting the money back in Kyle's bank isn't something that (at least from my experience, i know Home Services, can have separate policies and capabilities) they are able to do, at least in the entry level capacity. But, on the subject of that training you mention, there are specific policies in place in order. Like, understand the customers situation, figure out what's wrong, if there's an issue where giving a credit is the only thing you're capable of doing, then do so with XYZ dollar limit to the account. If you feel you need to do more, speak with your supervisor to have them authorize a larger credit. etc. I don't remember the exact wording, or how it works for what is most definitely an out-of-US call center he contacted. But, the policies are still all the same company wide in those regards.
I know in the basic CSA department I was with that XYZ dollar limit was only like $10 or something low, and my manager was only capable of authorizing up to like the $50 or something like that after voicing my opinion and giving valid reasoning. As well as that reasoning and authorization all being marked and recirded on the customers account for when, why, and by whom, that credit, refund, replacment, etc was issued.
not sure how much I can really share, it was years back i worked with them, and I'm also not sure what i am probably still under NDA about even after leaving, but that's the best i can do... at least to speak on behalf of the side of Customer Service, not the technician himself. Who, are techincally they themselves 3rd party, independent contractors hired under Amazon, to give one more level of seperation of responsibility on their actions or whatever in relation to Amazon as the contractor to contractee relationship. As far as I can see it, Amazon is more of a broker between the contractor and the customer, just setting up the matches for the people doing the work and the people ordering it. Tho, I do know there are certain standards, codes of conduct, and rules that Amazon enforces on their contractors.
ok, i think i've rambled enough
16:35 it's actually really cool that MSI boards have that
tbf if im trying to work and a customer is hanging around looking over my shoulder it makes me nervous
PC installer: 7/10. Amazon: 3/10.
@@Devined more like 5/10 overall
Good TL;DW
@@gamingtech972 ½
A perfect 5/7.
@@Devined I would say 6/10
9:53 Technician: "Hey yes how are you?"
Fake Karl: "Karl!"
Technician: ???
Hahah yes
Im glad i saw your comment. My brain didnt even register it the first time. A good laugh was had.
Lol
hes a pokemon that only knows how to say his own name
@@reavl6494 (っ˘̩╭╮˘̩)っ
I used to be self-employed and would subcontract to fill my schedule, so I have a bit of insight on how this works. Typically when someone orders something with the expert installation option, the vendor will then go to a platform, like WorkMarket, and post the job for a flat fee for like half of what they charge to the consumer. It beats them having to hire on their own workforce in 60 different locations across the USA alone just to have good coverage. Even though I was subcontracting before Amazon offered that option for PC parts, I occasionally saw and took jobs from Staples or Best Buy because they do the same practice for their onsite guarantees for virus removals. Anyway, this is why it's a mixed bag, because if you got someone like me who was just using the platform to fill my schedule, then you were pretty lucky, because I do know quite a bit about computers. But there were some techs on the platform that would take any job they could as they were just starting out in the PC repair business, some having no experience or formal education. Rarely did you get well experienced techs through services like that, and even in my case I cherry picked jobs that I wanted A LOT, and left the cheap and undesirable ones especially if they were far away.
One job in particular, I did a printer install for a local Dollar General (the "nationwide" tech company they contract through also posts jobs on WorkMarket and similar platforms). Even though it was a cheap job, I did it because it was literally half a mile from another job I had scheduled that day. I showed up and the manager was frantic because apparently they sent two other techs and neither of them could figure out. One little look and I could see that they hadn't even connected the cable (this was before Wifi printers were a thing). I connected the cable and the integrated POS system they used automatically detected it and set it up.
So, yes, I got paid something like $30 to simply plug in a printer cable, because two other techs on the platform were too incompetent to figure it out.
1:20 i love the little metro figure you have there
Hey man, I was wondering if you still know the specs in this (17:43) Pc. Thanks and defiantly earned a sub.
2:12 the box literally says "Amd Ryzen 3000 Desktop Ready" on the bottom left lmao
beat me to it
Would have also thought someone of his calibre knew off the bat that MSI Max was released to make it clear it was 3000 series compatible.
In his defense, some say that but for some reason aren't actually flashed. Worked at Fry's for several years and had customers coming back saying it wasn't flashed. Upon some research, it turns out that some boards, flashed and un-flashed are sent out in "Desktop Ready" boxes.
@@ayyytony MSI's Max version of thier boards were specifically made to increase the BIOS chip capacity to accommodate for the Ryzen 3000 BIOS. All of them 100% are ready when assembled. So unless they really screw the pooch and put a non-max version in a max edition box, there's no issue.
Some people have complained that their MB wasnt flashed despite saying that. Probably a small small percentage, but it still has happened.
Everyone: send this to Amazon. Hire a friend who has built PCs, not Amazon.
i would dare to say most people who opt to have "expert installation" don't have a friend who can do it.... that's kind of the point of it being an option...
@@itskoby but still... you must know someone that KNOWS someone that can do it... we live in a tech driven society... are you meaning to tell me there's seriously THAT many incapable people out there still?
But every motherboards I bought had really good installation instructions so how about just read the (f) manual ? I mean everyone does it to build legos or ikea furniture, so why would someone ever need this service in the first place :/
@@MaxXxoUh I upgraded my PC a week ago and I have not built a PC in like forever, sure, I'm a tech... enthusiast I guess... but hell, it was so easy. Biggest problem was my physical state wich is so sorry right now my back was screwed up for 4 days after I did the install. Just mobo, cpu and ram. I had changed the PSU last year to be safe since the original Computer is from 2011. The part that always worry me is the damn front panel connectors but that was pretty stright forward too. I did forget the CPU power cable at first so it wouldnt run but I figured that out. I got a 212 Evo black edition cooler for the 3600X and that was a little bit scary cuz its so many parts but its not hard either. But people just keep telling them selfs they cant do it so they never try. I get told I'm some kind of PC expert professional genius if I plug in a USB cable.... lol
@@ToeCutter454 It's not a point of being 'incapable', people just have other interests, your comment shows exactly the type of person that typically bothers me calling me late for free labor on their computer while I don't even know them but they're a friend of a friend of my neighbor or something...
You expect computers to be upgraded, maintained and serviced for free, instead of putting in the effort to do it yourself or pay someone to do it for you.
Seriously, the amount of people telling me it's "a learning experience" for me to clean their crappy laptop or install some gpu in their desktop is just amazing, most of them expect you to do it for free, as if travelling there for two hours didn't cost $20 in public transport (or fuel and parking)...
This is why only my best friends and immediate family can ask my help with that and know that I will help whenever I can, any other person that asks me to spend my free time saving them money without even thanking me or offering coffee while I'm working just gets to hear my price per hour.
Depending on where you live it can cost $100+ just to travel a technician to a job. Some particularly remote areas of the county it's about $250+.
I got to the end of part 1 and had to go make some popcorn. I KNEW this was going to be a good one and mind you, this is my FIRST video Ive seen from this guy....
I wish this was a new series... "Amazon installs ___" I would love to see them install a TV etc.
It's all subcontracted. It would just be some dude that usually does installs all the time anyway.
@@pollorojo its exactly that you singup with them
They wanted to sell me data recovery service for my DDR memory.
@@lesliesavege1206 I heard that business is growing exponentially
"It was like 'verge status'"
"[...] some tweezers"
HE'S DEAD JIM
He bukake that cpu
Tweezers AKA Zipties... LMFAO
TOO SOOONN DONT KICK HIM WHILE HES DOWN.
He even made the same ram slot mistake as the Verge
the verge guy edited on the technician actually freaked me out 😅
I know years ago when i did this just stepping foot in your house you where paying 115 bucks for the first hour and 60 bucks for every hour past that, but that was to the shop., I was making less than 10 bucks an hour plus gas. I could see it costing 200 bucks in Cali in today's money. Most of my jobs where like you said family pc's, old people and servers and usually i tried to talk them into bringing it into the store.