EBAY BUYER SCAMS - WHAT TO DO AS A SELLER?
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- Опубликовано: 2 окт 2024
- We touch on 6 eBay buyer scams, and how to deal with them.
How they are Ordered in this Video -
1) Buyer states he did not receive item
2) Buyer asked to send item to a different address
3) Buyer asked for discount on item for whatever reason
4) Buyer sent back different item on a return
5) Feedback Extortion - Refund Blackmail
6) Buyer that abuses the eBay return policy
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NEVER SELL A HIGH VALUE ITEM TO A FIRST TIME EBAY BUYER!!!!!!!
I’ll take your advice
Why you say that
Learned the hard way...
Why venom?
Recently someone scammed me of $190 including free shipping back and forth and they had 4K+ reviews. He was able to exploits listing mistakes on my part. I sold two items and only listed one in the images. I tested both items before I packed them and the person claims they didn’t work or power on. It’s terrible that people always have to find a loop hole. I learned a major lesson in listing descriptions and no more refunds ever.
It seems you make more money as a buyer than as a seller
rubbish, i buy loads, and 1 in 3 sellers scam, or lie to upsale.
I’ve been telling my husband that for years...LOL!
The whole idea of the video dude is be to be a informed SELLERS! Avoid SCAMMER/BUYERS that steal your $
I sold on EBAT for many years and just got tired of the ever changing anti seller rules that eBat could come up with.. Then stopped selling on eBay over 4 years ago. Just got fed up with the hassle!!
lol yepp i made a lot money buying from ebay and selling it at my retail shop lots of fat profits hahah
Man guys you are making me scared af to try selling on ebay
it is scary..........
but there is money there you too. you kinda have to assume you'd lose some random money here and there. there are pieces of shits out there that will ALWAYS accuse you sending them wrong things even tho you don't even that item and never had it in the first place. then you got morons buying the wrong item then blaming YOU of sending them "wrong item".
general rule is you don't sell new expensive stuff on ebay. I deal with things under $100 a piece. thats about the most id risk.
I started a store,got overwhelmed with orders,fees,grouchy customers,scammers,non paying buyers etc. Closed store down,took a break now I sell 10 items a month and its been real flexible, I make extra pocket change and fees are low,might jump back into it though.lol
I've had pretty good results. I got burned once by a shitty buyer. For a few hundred bucks. But overall It's gone well. However ebay isn't exactly very transparent about their costs as they used to be. Before, years ago, you know exactly the listing cost as you went to list it. Now, it's sort of hidden.
Just had my first Scammer. I Sent the item and he says it's broken. Well it wasn't broken when I sent it and this is something that is made of heavy metal and would be very very hard to break. Now I gotta refund him £130.
if you are selling items for $3.55 or so you are OK ....it's when you sell macbook pro's for $1200 that you are risking the shit out of getting scammed. There is NO PROTECTION , ebay simply sides with whomever has the upper hand (in all cases is the person who bought with a CREDIT CARD). If Ebay sides with you it's not over yet , YOU CAN STILL GET A CHARGEBACK MONTHS LATER . In addition Paypal can limit your account for NO REASON , PRACTICALLY NO REASON AT ALL , YOU CAN HAVE 2000 FEEDBACKS FOR 100% AND STILL IF THEIR COMPUTER ALGORITHM SAYS YOU ARE A HIGH RISK USER THEY'LL LIMIT YOU. If you ever get the message that you have to provide "receipts" for a certain item or several , don't bother, it's Paypal way of telling you to F&^^CK OFF ,THEY DON'T WANT YOUR BUSINESS ANYMORE. I gave up on Ebay after three "damaged while in transit, requesting partial refund" cases in a row and one smart ass that had the gut to list my item on Ebay for resale while opening a case against me saying "it's not a vintage item, I need $300 partial refund" GOOD BYE EBAY ...I don't need the stress
Sold an item just a few hours ago and almost immediately after I sent the invoice got a message from someone with a different username basically saying they will upload payment soon but can I send it to a friend with a different location as a surprise, blah blah blah. More red flags than May Day parade in 1980 Moscow.
We’ve had that scam before as well. Cancel any order under “Buyer asked to cancel” or “Something wrong with buyers address” cancel before the payment has processed. We’ll usually cancel within the first hour or so. Remember to add that person to your blocked list also.
Yes I had a buyer contact me before the sell asking if I combined shipping on some pottery items. I told him I would combine 2 items in a $15 priority box but more than that the items were likely to break. So he bought 3 items and after the sell wanted me to rewrite the offer for 3 items with $15 shipping. I refused to change the description of sell and he threatened to give me negative feed back if I did not. So since no money had changed hands I just cancelled the deal. Can't give negative feedback on a deal that did not finalize. Reported him to eBay and they gave him 3 black marks as a buyer for each item.
Just the fact that people do this kind of stuff shows how bad the world is and what kind of people live on the earth !
You are so right. My friends tell me that there is GOOD in everyone. That is BS.
There are certain names when i see on the shipping label i know im going to have problems
@@MrKudmar whst?
Chill, $10 scams aren't the evil in this world. The banks are robbing the whole world, creating wars and lifedestructing debts...
@@kapliger Of course the scammers are evil, stop pretending otherwise.
Sellers shouldn't have to take getting scammed on the chin or as part of doing business. Sure it may happen in life but it happens all too often on eBay and they need to do better all the way around.
@Eric Choi My family is in the jewelry business and at one point there was a company that (tried) to have their diamonds sent to us for local customers to come in and view them in a real store. For obvious reasons we declined to participate...we sell OUR diamonds. But that would be one way to have better protection for your sale, send it to certified showrooms.
my attitude exactly! read my comments about this - i go into a little detail on Why laying down and giving in to scammers should Not be the recommendation to other newer sellers.
I'm all worried now because I sold unopened iPad but haven't shipped it yet because payment hasn't been posted. start watching videos like this.
@Sarah McGuinnes she said they should not have to take it on the chin did u read comment wrong she is saying ebay needs to help with this. She says she knows it happens in life but it happens too much on that site and is not being monitored or felt with properly ...I agree.
@Adele what was the item that sound awesome
Great video!
Here's a tip! Digital codes sent through eBay are not protected unless you ship a physical item! Do not message them a code, even if its through eBay messages! Either ship a physical game code card, or write it down on a piece of paper and send it. Always get tracking information. Happened to me, lesson learned.
I mostly am a buyer on ebay (sold only three items), but only once did a seller try to scam me out of $5900.00. Bought and paid for a luxury massage chair and the seller kept putting off shipment/delivery, and even offered lots free extra's as compensation for the delay. What they were really trying to do is delay shipping long enough that it went past the buyer protection period so that I could not file a claim with ebay. I filed my claim with about four days left and my money was refunded as the seller had never shipped the item.
Shape: maybe that was my first Ebay Seller. So Shape, you must be nice guy too!
I haven't sold in Ebay for over ten years. I only buy items. I recently considered selling again.
Listening to you guys makes me want to NEVER sell again.
I can't afford to "take it on the chin."
I just lost an eBay case today and the buyer scammed me out of a brand new pair of jeans. And this guy only lives 5 minutes from me! He claimed that the package had been tampered with and instead of the jeans that I sent him in the package was a different pair of pants! I have 15 years selling on eBay with 100% feedback and this guy is on eBay less than a month with only 1 feedback and he wins the case!!! They say it was our of his control. Well all he did was switch out the pants! I am pissed! 15 years with them means absolutely nothing! I even had to pay for the return shipping !! So basically he stole a pants from me and on top of that I had to pay for him to send me a crappy old pair of pants! Ugghhh! I'm so frustrated with eBay and that is why I would never sell a high prices item on ebay!
The Sweet Hamster Life Did you put him on your BBL? I would tell the Police about him.
There's plenty you can do if he lives 5 minutes away from you..
Well said. Been there
The Sweet Hamster Life wow! This is bad. I can’t believe these thieves are just getting away with this so easily!!!! What the heck
mail fraud is a federal crime !!!!!!!!!!!!!!!!!!
This is because Ebay stupidly changed the ability to leave negative FB on buyers. They need to restore that option. I have however gotten ebay to remove negatives every time its happened.
Yes! If Buyer can leave negative feedback for Sellers, Sellers should be able to leave negative feedback for Buyers! It's a two party transaction.
The Hamster Wheel be cautious!!!
100% Accuate
If you keep giving discounts then the scammers will continue the behavior. Never give them discounts-always have them send it back. You'll pay for shipping but at least the scammers don't win. Only sell to people who have high feedback
but, they can send back something different , or break the goods, i would advise each person to do as they can afford,.
bollockchop mitchell If you have proof of the weight of the package you can use that against the scammer if he sends something different
VERY TRUE...in all my listings I always wrote with the largest letters I could find "NO PARTIAL REFUNDS , IF YOU DON'T LIKE SOMETHING JUST SEND IT BACK" nevertheless I had a couple people try , it's out there now and everybody is doing it.
An old man once told me that offering a discount because the item didn’t fully meet their expectations is a renegotiation after the sale. Agree, don’t condition buyers into nitpicking your item and getting a discount.
@Batman DKN yes .. but if you shipp to different country You must pay shipping returns.
I recently sold a painting for $900, had a special crate built to ship it in, shipped ups insured and the buyer claimed the painting had a tiny chip in the paint and wanted a refund.
I did not offer refunds in my listing and the buyer knew this, I corresponded through eBay and they sent me a very deceitful email that basically said that they demanded a refund, eBay already checked the box that said I would agree to this and you could not offer any other solution, when I tried to exit the email (in ebay’s correspondence system) it then acknowledged that I agreed to the refund.
I was pissed off and called eBay to resolve this, I was routed to a call center in the Philippines where the person speaking to me spoke very broken English and did not understand what I was trying to tell her happened. After about an hour of this getting nowhere and then speaking to a supervisor who spoke slightly better English, we got nowhere.
The customer said to me they left the painting on the front porch for 3 days while he went fishing, it was below freezing each day.
There is a lot more to this story but not enough time here, in the end eBay sided with the customer, I lost $900 and the customer has not returned the painting. PayPal already reversed the money without due process or hearing from me.
I have sold on eBay for 18 years and have 27,985 feedbacks, all positive
so putting "no refunds" in your listing effectively does nothing, correct? what's the purpose of it then exactly? im new to selling so im rather confused by this. if this is the case, why doesn't ebay just make every seller automatically offer 30 day returns?? lol
do you have any tips at all? cant believe somebody with 27k 100%+ feedback would experience this kind of robbery lol.
@@yukoncorneliusthelegendhim9751 It's true. I learned this the hard way also, though fortunately on a much less expensive item. You don't technically have to take the return, but Paypal reverses the funds from you anyway. Ebay is absolute TRASH. I don't resell as a money making venture, but was instead selling things of my own that I don't want/need and are of some value. After selling about 50 items, I have been screwed in some way or another on about 1 out of every 5. People winning the auction and falling off the face of the earth, people wanting to return things because of flaws that were both clearly described and photographed, people ignoring plainly described things like the size of a shirt, people wanting to "split the shipping cost" with me, people making offers equal to 5% of the starting bid/BIN price. If dealing with those idiots isn't enough, ebay then won't back you up and now there are more headaches like astronomical shipping costs, sales tax, low prices because everybody and their dog is running out to the thrift store to find stuff to "flip" and there is a surplus of items. It's not worth the headache.
Well I was going to get a eBay business started, I don’t think I am now, lol 😂
letgo is good ive made close to 1000 dollars from shoes, video games, and stuff.....and i dont have to pay anyone for it....ebay taxes the seller and the buyer now....
Me either, it seems that ebay copies our judicial system where the criminals are treated leniently and rewarded & the honest victims suffer the consequences
😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹
I think if you sell anything on ebay, to avoid refunds, get insurance on the sale price that way if it arrives broke the buyer has to open a claim with the shipper to get refunded.
@Dev Guy it's true , if you get insurance then your profit goes to crap plain and simple.
@@BeNice3525 if you sell 2k product this is Must to protect yourself and this 2k product..
In the UK, even with insurance, eBay forces the seller to refund and the seller has to make the claim with the shipper
Hello i know that i`m not an Ebay seller but i think it will be important to ebay as well I want to share with you something very important that my shop in Etsy been through last week, I sold products to a Belgian customer and I had the feeling that something was going to happen and I was not wrong, the customer got the products and then the "celebration" began. He claimed that the products were made of plastic and they were made of wood. I had to lose $300 just make him to leave my shop, and that was not the end So far this is just a general explanation He asked me to send him more free products and if I do not send him more products he will give me negative feedback (this is extortion by threats) until I went to the police and filed a complaint about extortion with threatening threats and the Japanese police file it to the interpol ,To continue handling the complaint, Etsy of course helped partially and removed the negative feedback but only partially, my shop went through hell but what does not kill you only make you strong , Keep the good work Bear
Can the police do anything in this situation though?
Also are you by selling wooden things on Etsy exposed to a lot of scams?
@@forloop7713 The police blocked his PayPal account that about it nothing more than that , Etsy ? yeah well as you said piece of ****** we are dealing right now with Etsy fees it was 5% now its about 18% so i building my own web store , please stay safe and take care my friend , Bear
Ive never used e bay in my life, I was looking at this wanting to start but it's put me off for life
It's Ok to buy. After watching this I'm hesitant to sell.
@singing bird Selling what kind of items is safe?
We brought two Tablet from this one guy, the charger cable wasn't charging so he told us we need a stronger 3a charger power port. We end up buying one. Then found out one charger cable was still not working. We explain to the seller, he was very keen to send us a new charger cable. The seller will have to lose more money just to send another cable and he didnt even ask us to send him back the faulty one. He seems so honest so we didn't want him to send us a new one. we gave him all 5 stars
This video has convinced me not to sell my stuff via eBay. Thanks!
When i get returns for expensive items i have them shipped to a local mailbox/shipping store that has a notary on staff. I open the package in front of them and if there is any issue i pay $5 to have the notary sign a statement describing the item/condition i received it
smart!
sounds like a business opportunity there....
No you dont
A notary public is only certifying that it was truly you that signed the document. They are not certifying that the document is true.
A buyer opened a return case on me for a very expensive vintage item that it was "inauthentic". All pieces were tagged and well known to that brand, in nearly mint condition. He swapped the key piece of the item for one in rough shape and kept an expensive accessory. EBay refunded him, paid him to rip me off with my own money. I appealed, what a joke that was, it's a temporary appeasement. I got a defect because I refused to give in to a scammer. I have tons of pics, placed my ad exactly as eBay advises. It did no good.
They MIGHT have given me half, but I would have to give free shipping to be eligible. Paying all the postal fees then become protection money, that's organized crime!
I bought something last year, she sent me an empty padded envelope. EBay sided with her because it was tracked and delivered.
Ebay does not undsrstand that rhe sellers are Ebays customers and the buyers are the sellers customers.
Well said.
Well you guys said if something you sell for less than 15 dollars and the buyer want to return it for whatever reason just refund him his money and let him keep it otherwise you have to pay for the return, well let me tell you what I did, I told the buyer if you want your money back destroy the item take a good picture that proves is the right item I sent and show it to me, It works one buyer said no I can't do that I said well I can't refund if you keep it, after a while it works.
great idea
Gotta try that one, might just work.
Holy fuck wow, thanks man!
woah!🤔😂
Genius.
I bought a hefty paper shredder sold as new. When I got it, it was obviously used (tested) there were even lots of confetti paper in the box. When I unpacked it, it was broken. There was a crack across the top near the paper input slot, and it was supposed to sit on a small table sized frame, the front of which pulls out like a drawer. The frame was broken so the heavy shredding unit wouldnt sit on there at all, it was dangerous. The seller didn't argue and didn't want it back. He did ask me to photograph the issues which I did first. I felt pretty bad as it was a pretty costly item, around 70 dollars I guess, but closer inspection later revealed that there was missing packaging. I think there was a polystyrene moulding in the bottom of the box, and there should have been another at the top, after the product was packed in there. It was missing allowing it to move around in the box. This was from a seller with over 4000 positive feedbacks and negligible negatives. So it was not new, and it was damaged (they claim in transit but given the poor packaging, I am not sure) Goes to show you that you can't take anything at face value on ebay. It makes me mad when I work so carefully with things I sell, and most things I buy (new things anyway) are almost always well packed and perfect. Ebay don't help, I kinda feel they are only interested in the 20% commission (including the sister company's paypa share).
I used to sell brand new Airsoft Guns and I put in the description to not burn up the motor by going crazy on full automatic. You should go easy until broken in and it has a fuse for protection. I made a long description on everything to be cautious about and if they had any questions to message me and I would help them. I went quite a while without problems but I had a few almost right in the same month where people where burning them up and the first time eBay refunded their money and didn't make me pay the buyer back but the last two I lost big. The one even sent the gun back without the fuse and the gun was badly handled. It was all scratch up. I was careful and took video and pictures but I lost hundreds of dollars so I just quit because I couldn't afford taking the chance. I'm only selling items that I can afford to loose out on that are not easily broken. Thanks for your Video. Keep up the good work.
I also opened the box to test and make sure that it worked properly.
Seller protection is a scam!
There is no seller protection
There is a Seller Protection. It may not mean as how you perceive it to be. But eBay will always help you gain trust that will encourage other potential buyers. Don't be discouraged. 😘
@frunches - you obviously haven't been done over by scammers. There is no seller protection, zero!
There is no seller protection at all. With my scammer I won the eBay case, I won the PayPal case, I even won the PayPal appeal. The buyer then did a credit card charge back. PayPal said they have my back and I should win. Well I lost. The credit card company sided with the buyer so he got to keep my item and get a full refund. PayPal charged me a $20 charge back fee too. So I lost money on the item, shipping cost, $20 fee, and I think the eBay fee as well. PayPal told me I can write off the loses on my taxes. Lol
@Ferdorski - yep I had a couple of local sellers set out to destroy my feedback. I was doing really well and I guess they wanted to kill the competition. They kept starting new accounts. My feedback had been perfect for years. Sellers are treated like shit, I had to stop selling, it wasn't worth the stress. My area in my city is full of criminals. Pick ups became a real concern, even though I was meeting them in a public place. One guy turned up and didn't even look at the item, studied me instead, then said it wasn't what he wanted and left!! He just wanted to find out who I was. And others where I was worried for my safety. The biggest security concern is without a PO Box (which I couldn't afford), eBay give them your address so you run the risk of being broken into at home. I just couldn't take that risk. My son lives with me and our security is paramount. Scammers can return an empty box and you lose your money and the item. They can return something months after purchase, use it and wreck it, then say it wasn't as described! It's bullshit. It's such a shit website. They don't care though. They want to get rid of the small sellers, turn it over to the Chinese. The Chinese have taken over Australia, they may as well have eBay as well. I refuse to buy from any Chinese seller on principle mainly because they are responsible for our high postage costs, but more I won't go into. Anyway, it's a shame and in time, everyone will leave
I always call a scammers bluff to the full extent of the law. After that they are blocked. I never give partial refunds. Telling them to send it back to get a refund usually brings out the truth and sends them into a tizzy of "i want to keep it though....waaaahhhh" This one buyer went into a crazy rant how they were would loose hundreds of dollars to take time off work to go to the post office. He ended up going postal, regardless....so yeah.
Amen, Wendy!
So, I am currently dealing with my first scam artist. She is claiming I sent her a Vera Bradley bag that was different from the listing. The pictures she sent me were of a different bag (similar, but different). She is demanding (rudely and aggressively, of course), that I refund her the money for the bag, the shipping costs, and the return shipping costs. So, this many be a stupid question, but I'm not an experienced eBayer: If I want to do the return, what is the proper protocol? I send her a message saying, please send me the item back and then I will return your money? And do I have the right to demand she send it back to me first? Because I just want all this done with. I've already involved eBay, but I doubt it will go in my favor.
@@heycarrieann - Hi Carrie. Sadly she will probably send you the other bag. Have you called her and talked to her on the phone? I would record the call as well as putting a summary of what was said in the eBay report. I have a feeling that she is a habitual returner or she's a newbie with little to no feedback. Feel free to reach out to me if you'd like.
I have a quick question I literally sold my first few items and shipping is taking a lot longer than expected buyers are wanting refunds BUT the items are already shipped out how or what should I do to not lose out on money? Should I pay for them to get a return label and return the item back to me.... that is once they receive the item of course or will eBay refund them before I even get a chance to do that
I have no problem with legitimate returns but I just can't stand those scammers! I sold a carrying case for my son a few months back. It was for a game system. The case was brand new and hadn't even been taken out of it's plastic. I shipped it to the buyer and 2 weeks later they opened a not as described case saying the zipper broke! The case I got back was covered in pet hair and was obviously WAY older than 2 weeks! Of course eBay took the buyer's side! That would not have hurt so much but it was an $80 item! My son had to suffer for that, he got back junk and just had to throw it away. I bet without a doubt they had one that was broken by their own carelessness and they shipped back theirs only to keep my son's brand new item! Hell has a special place for those type of scum! Sorry...I am getting off my soapbox now! :)
then dont sell on ebay, i'm a seller and understand scams happen, sellers scam, buyers scam, postman scam, the whole world scams. Ebay offer money back, as a seller you have to know this, which means ebay will side with the buyer in 99% o cases. don't blame ebay, blame scammers
bollockchop mitchell I have purchased 2 products from eBay.com but I haven't got the product yet so I want to get back my money but I have not got my money back yet. I sent message to the seller to refund my money but the seller don't respond. eBay.com do have any customer service no. For India? But I searched for that but I won't get it. What to do?
Joann Smith that's because you need to take detailed pictures and even video. Always MARK your items to prove they are yours. Mark in a place that is hidden and doesn't cause damage. A red paint dot. Photograph it. You can prove its not the item you sent. I do this all the time with scammers. I always win
It makes me wonder if these scammers really understand who it is that they are taking from..the reason I shop on eBay is because I know it’s the average Joe like myself trying to make a living who needs my money compared to the Walmart’s of the world..I take every opportunity I can to avoid giving corporations my money. I look at the sellers profile to make sure of who I am giving my business to and if I do receive an item that’s not what I expected, and a low enough price, I just chalk it up as oh well, they got me but at least I know it’s not some group of people who have plenty already and are taking just to take...I once ordered an activation sim kit that came with the 30 day service card for prepaid phones. The listing clearly said this and I was smart and took a screenshot of it before buying. When I got the items which I ordered four of for my sons as well, I got the SIM cards out of one kit that all had the same sim number. I then googled the numbers and found out it was already in use! So, I emailed the seller and flat out told them I’m not one to give negative feedback cuz I also sell on eBay and as a seller, eBay is pretty hard on me with what I sell and conduct my business and this fraud would have me shut down on eBay for good. I do not want to give bad feedback or get any case opening because this would make them look so bad....and sent them a copy of the screenshot of before I ordered and a screenshot of the same listing number and that the listing had been revised since to show something completely different then what I actually ordered. This has happened a lot on eBay for me as a buyer...people selling shit that’s so not what they described and this makes me angry because it makes the rest of us look bad too...this scamming bs goes both ways and the dishonest people are making everyone’s lives that much harder because of greed. Remember who it is that you are doing wrong by...eBay is a good platform for the everyday person to make a bit of cash to keep their lives afloat...we aren’t corporations who actually need the loss to keep from paying in too much taxes...so any person out there willing to rip off another average person is just flat out soulless and evil. Take screenshots of the items before u make your purchase...it has helped me in several cases unfortunately yes, several scams being pulled on me...I can’t even imagine the extent of it in the whole spectrum.
@bullockchop Mitchell - Don't blame EBay? They are 100% to blame endorsing fraud and ripping off honest sellers. Get a grip
You've got to watch the sellers as well. I bought a laptop and the battery compartment look like it had overheated and melted. This was not on the listing in the pictures or in description. If I had know about the damage I wouldn't have bought it in the first place. Fortunately, I was able to return it and get a refund. Just have to watch the sellers as well!
This is what some China based ebay sellers do, sometimes they send defected products, you noticed them and the seller tries to only give you a small refund, that way they still make money while you are stuck with a bad product, or in some cases the seller asks you to return it and you pay for shipping, mind you shipping to china always seems to cost more that what you paid for product itself. I has this happen to me when I was buying Anime Figures, I got the product and there ended up defective, paint chips, broken pieces and such. So what I do is take photos of the issues with the product, send it to the seller with a message about requesting a full refund, I also state that I can't ship it back as it will cost more than it costed me to buy the product and don't want to be out of pocket for a defective product I thought was going to be a good product. 100% of the time they want good feed back, always, no matter what they just want your positive feedback so what I do if they still are not willing to give a full refund is tell them "I bought this product knowing it was going to be as described, it arrived with issues I didn't expect, I am not happy, however I am willing to give positive feedback if you are willing to give me a full refund"
9 times out of 10 I get my full refund, however I wait till I get my refund before giving my feedback, and I keep my word. This is the only time I use "Give me a full refund and I'll give you a positive review''
For anyone out there having issues with China based sellers trying to rip you off then try my idea. If the seller is willing to pay for return shipping then make sure they do pay for it.
Brooooo thank you sooooo much, I unfortunately I was in a scam and I realized that I was being blacked mailed! I fortunately won thank you guys
Here's the way that I got a return scam on eBay. I sold somebody an item. They got the item and claimed that it did not work as described. they open the case. They got a shipping label to ship it back and put it in a larger package it weighed more than what the shipping label covered. When it got to me with postage due USPS will not deliver. USPS ships it back to the original shipper which was my buyer. They not only got return rewarded to them they also got to keep my product. That was a $200 hickey. I complain to eBay and they said there was no way around their decision to refund my buyer.
Isn't that special
I'd ship them another box with some deposits from the local dog walking park...
That’s insane
@Sarah McGuinnes Works the other way round in Britain with Royal Mail. The label says (usually) 2 kilogrammes max. Post office will check the weight of the item and refuse to ship it if it is heavier.
You have to click “show shipping price” and the post office will check package before accepting it and it will never be sent out if the weight isnt right.
@@Scratchingforcash that was a yr ago. moving forward that was not as bad as the scam ebay is running trying to save the platform by FORCING all sellers into managed payments. I can not get any straight answers about when that will happen or how many sellers are like us that ALL of our transactions are done on paypal. ALL vendors, all deposits, all debits, payroll, EVERYTHING is all tracked on paypal. how do we get moneys from a bank account to paypal? not to mention the time factor for holding OUR money.
our sales have gone from the same a week 4 yrs ago to as 90 day totals now. i call it "RECORD" sales on ebay. record LOW sales we have not seen in yrs. other platforms have grown to where off ebay sells are more than on. after almost 17yrs and 100% pos. feedback...we no longer have a store.
NEVER GIVE A DISCOUNT ON EBAY. You get them to ship it back to you and full refund. Then ban then from bidding on your listings in future. NEVER GIVE A DISCOUNT OR THEY WILL DO IT OVER AND OVER AND OVER. PS you do not have to pay for the return shipping that is the buyers responsibility, at no point does Ebay force you to pay return shipping.
I put buyers that never pay on my BBL as well as people who ask too many questions.
That’s incorrect, not as described is a sellers responsibility. Return shipping on buyers remorse isn’t
they lie now..to avoid paying return shipping..the buyer all they have to say is item not as described doesn't match photos and ebay forces you to pay the return shipping just cuz they don't like it or they are trying to fck you by sending back something else..buyers abuse the buyer protection now.
WOW! That is the classic "my poop can not possibly stink" ...everything is case by case ... sometimes you might actually have sold a bum item....just because you failed to spot it does not mean it's not true! TRUE STORY...I bought a sealed box SUPPOSED to be a microsoft brand mouse....opened it up and there was some no brand clear purple used mouse in the box...so I return it OF COURSE ...seller calls me a crook and claims there is no way possible that could be ...but it HAPPENED! I have never been so humiliated in my life....I refused to shop at that store for over 10 years! They lost thousands of dollars of business simply by refusing to trust a proven loyal customer ...was a $29 mouse I bought for a $1200 laptop I picked up same store the day before....THAT was sheer stupidity on management's part....that woman just had the attitude I guess that all the customers with problems are liars and thieves....statistically most people are quite honest...
@Stooge Club 👏 Thank you. I'll repeat this. Never EVER give a partial refund. Anyone who does, does it for selfish reasons to protect their feedback, that scammer will repeat the scam over and over
This was actually really helpful information. I appreciate you both.
Im the seller and recently I have a $95 dollar payment form a buyer from Paypal. What should I do?
Was the item listed on eBay and now has been marked as sold? Ship the item because it means they bought it.....
Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer.
When someone asks me a lot of questions about an item, I always check his/her flfo, that's saved me a lot of problems -
I block them right away if they have given other sellers a lot of negative feedback. And I base it on what they are saying, because sometimes negative feedback is called for.
Good video, thanks.
_"Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer"._
Agree! That's exactly what I also do.
OMG, I wish I would've known this. He had 134 positive reviews past 6 months so didn't bother to look at "feedback left for others". The buyer had scammed a lot of people including me recently. Sold 2 action figures for $700. He claimed the items are not as described and got full refund from stupid PayPal. Ugh! Thank you for this. Now I've learned.
" Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer".
I second that motion.
Yes! I learned that tip too late and was scammed out of an expensive purse. Had I checked"feedback left for others" I would have seen all the negatives she'd left for sellers. The replies from sellers were calling her a liar and how they were ripped off. I would have cancelled the sale claiming item was lost.
This video was very helpful and informative, keep up the great work!
I fear that this video will spawn more scammers.
It's time to block sooooo many of my buyers ahahaha
Will Much More Good than...otherwise
Part of This Scamming Buyers Problem IS Information like this Vid, advising eBay Sellers its often better just to give in and "Take it On The Chin" as "the cost of doing business online" and just reconcile yourself to the fact of being scammed by buyers? Reason given is always, you are too busy to deal with bad feedback over refunding a low cost item?? WTF? Then Stop Selling Low Cost Items if they aren't worth Protecting Your Store and Livelihood as a Whole.
I'm a 10 yr ebay store seller and 5 yrs Amazon Store, believe me, I too have been scammed by some shady buyers (mainly on Amazon) and i definitely understand the argument For your recommending; if the item is $15 bucks, then it's just "not worth wasting valuable time and/or getting a neg feedback".
Unfortunately, having that attitude on this subject and advising others to lay down without a fight, only Fuels the Scams, perpetuating the Thefts! Yep, Theft. That's exactly what buyer (or seller) scammers are, they Are Thieves Who Commit Federal Crimes of Mail Fraud against your Virtual Store!!
By Choosing Not to Stand Up and Push Back Against the Over-abundance Scam Buyers, won't help the problem. At least Challenging these scams, win or lose, Sends The Right Message to eBay AND Often does something even better; It Takes The Target of Your Store OFF The Internet Scammers Master List as Easy Prey! THIS Will Ultimately Save You Time and Perpetual Hassles In The Long Haul. And If just One Seller Stands Up For Their Store, It is Also Helping to Protect The Brotherhood of ALL Sellers!
I'm not a seller, but as someone who's messed with an email scammer for fun, communication might help. Talk to them in an attempt to work things out. It'll take patience though. Keep your messages with them strictly on eBay, staying as calm and in control as you can. Stay on topic and keep it professional. Even if they get abusive. The scammers will either get impatient and slip up revealing their intent to scam, or drop it to keep from getting caught. Either way, you'll have a record of everything that was said all stored in eBay's messaging system. If they get obnoxious and abusive, it will all be there in your messages which can be reported, i'm sure. You're supposed to "play nice" in eBay communications by their own rules. Do NOT get angry with them in writing. You'll come out looking like the professional if you stay calm. Let them show their true nature and hopefully it will help back you up and save you some money. I'm a buyer and I hate seeing a lot of you being scammed.
thanks for the info. i personally would never let a buyer just keep an item. return it even for a loss, otherwise you are cheering them on to keep doing it. i've never been scammed but i did have someone buy from me with a stolen credit card and fake account. not knowing, i sent the item then ebay contacted me telling me the charge was disputed and was re funded. i contacted ebay and they covered me under buyer protection because the entire transaction was approved by them (payment received, valid account and ship to address etc.). i contacted the local police and gave them the address where the package was delivered to so they could check things out. i'm sure i wasn't the only one going through this. i always insure and track. signature required for higher value.
Wrong.... Even with tracking, ebay still refuses claim.
If the tracking number shows as delivered, their item not received case is immediately closed in your favor.
If you refuse returns and refunds, surely this will give you negative feedback
@@nedkelly2035 completely true, I have probably a dozen of them a month on average.
If the tracking shows green checkmarked delivered, you can have their item not received case close in your favor immediately.
if people could get their money back just by opening a claim saying they never received the item with no proof, e-commerce wouldn't work. Think about it
@@nedkelly2035 before you respond, know that I have an anchor store and I sell around a thousand items a month. It's what I do for a living, it's my day-to-day
@@nedkelly2035 if the status of the package is delivered, they have no grounds to file an item not received case. The transaction has been completed and the seller has fulfilled their responsibility. That is 100% fact, and part of seller protection.
By your logic, every last buyer could just say "oh I didn't get it", regardless of what the tracking number shows and get their money back. E-commerce wouldn't have lasted a month if that were the case.
I mainly switched from ebay to facebook marketplace. That was all the deals are in person, face to face for cash. No fees (yet) and I stipulate to the buyer that this is it, once they hand over the cash, the deal is done. Thanks for the video
Not everyone has facebook. (like me)
And as a woman, I won't do face to face exchange, because 1, I don't want some stranger to know where I live & 2 they could attack me & just take what they want. Or just as bad, when we meet they try to take advantage by playing "Let's make a deal" to get a discount. It's dangerous to do that any way you look at it.😕
Into Light meet at a mall or something? I have dealt with lots of girls buying and selling games locally with no issues. Meet at a safe location.
You don't have them go to your house, you meet somewhere very public like a coffee shop, somewhere you know has cameras, don't meet them at their car, if they try to play make a deal just leave, move on, sometimes sales fall through. But this way is WAY better than sight-unseen and all the hassle that eBay sellers/buyers can deal with when it comes to scammers online.
Into Light: So true! Even if you were to meet during the day at a business who is to say that they don't follow you home! I would much rather do all of my selling online where there is no face to face. If I have to pay fees and shipping to feel safe I am all for it!
I sell used laptops and I opened a second eBay page for the laptops ONLY. I’d say 99% of my requests on the new page are scam requests. They ask to avoid PayPal and ask to TEXT a number. They also place a offer for hundreds of dollars over the minimum $500 allowed to new accounts. These are things to watch for! I’ve reported each one to eBay scams. I’m so annoyed but luckily have not been trapped by a scam yet.
Yes, a record of phones calls is good. I almost got scammed on a $100 order when the buyer filed a non-receipt claim even though I had delivery confirmation. I sent eBay a photo of my phone bill showing that I was on the phone for 20+ minutes, telling the buyer how to use the item. Ebay sided with me.
Damage limitation.
Tracking is so expensive when shipping low cost items. After fees! U make fuckal
Shaf Serious more like loose money
Even if you have item as is and no return, per eBay’s policy the buyer can still have item refunded through PayPal up to 180 days.
i think thats quite right though, And everybody but the seller would agree, because you cannot see the item, and a photo and a sellers description dosent always give you the whole account. As both a buyer and seller i agree with returns.
Ive always said, the only item up for discussion on a open case is who pays the return postage.
When I sold an old iPad, I took photos of the serial number on the back, just in case if the buyer returns, the item that I never sent them.
I am currently thinking about selling a antique world war 2 saber, this video terrified me if im being honest but I'd rather being afraid and aware than naive and calm. So this video will hopefully save my antique saber from falling into the wrong hands.
you should just gift me that sword cause that thing sounds SWEEET :D
I am a "Success Specialist" at Ebay and we use automated scripts that side with the buyer, no questions asked!
This makes ebay look so shady. The seller gets scammed, has to give back a full refund to the scammer and pay for return shipping. And if the returned item is not the original item, the seller has been scammed again. I wonder if ebay keeps the small fee they take from your profit or if it gets refunded back to the scammer too?
It is shady
@@JannelleCT Same, but sometimes the buyer will say the item is not as listed to scam you, which means that you will have to pay for shipping back :(
Great video but I'm tired of letting this shit go.
This is such a helpful video..to be able to hear this knowledge. And notbhaving to deal with everyone if these things like shipping to other homes aside from paypals address..thnx
I sell on Etsy for 10 years and have sold on eBay a few times and I gotta tell you I lose mo ey on eBay evert time.
From what you guys are saying I think Etsy buyers are 99% honest. I have had only a half dozen customers in the ten years I've sold on Etsy give me problems and only once did PayPal (Etsy) side with them.
I have been considering selling again full time on eBay so thanks for the heads up on potential scammers. But I still think the Etsy community of buyers are the nicest and most honest.
I've seen antique stores opening and I suspect many former ebayers are going back to brick and mortar businesses. It's so easy to get ripped off as a seller that after being a seller for a while, I had to stop. One return in three sales isn't going to work.
I am so done with selling on eBay! And your right I have had a lot of feedback exstortion and scammers totally not worth my time anymore!!
so what platform do you like to use?
@@annbiddy3460 all of them are basically the same, completely sided towards the buyer , and scammers can always get there money back
I love how the most common piece of advice is “ take it on the chin “ and “ refund the buyer “. So true. eBay is a great place for many reasons but there policy’s are some of the worst
I call Ebay scam bay
agree
Crooked Diane Abbott is scamming the UK.
As a seller I can tell you, as soon as the buyer has a credit card linked to Paypal and has paid through Paypal and the buyer asks the credit card company for a chargeback it is always a loss, Paypal won't protect me and neither will Ebay.
Everyones pissed off at the scammers when they should be pissed at ebay. They're the ones who created this cesspool and continue to not protect sellers. so long as there are sellers though.
I didn't know about the "factory sealed" bit...thanks for the info guys!
If ebay burns and dies I would be happy and the world would be a safer place.
most people find if they protect themselves , they are covered. Ebay have strict policies, which if you follow, you are protected. people, dont bother themselves to read up on them, act outside the policy, and cry fowl!
Sometimes you will get errors, thats just life. every person or company make them. but most people enjoy ebay. and if used correctly, its a great platform.
@@bollockchopmitchell3281 That is the most idiotic comment I've ever read!!! Do you work for ebay or were you dropped on your head repeatedly as a child?!? I truly believe I am now "stupidier fo haffing red dat komment".....ebay will F@CK the seller up the A$$ every time without the courtesy of a reach around, and do you want to know why....cause they want to be Amazon! So try to focus and pay attention here Einstein, because I going to give you a little tip about ebay's and their strict policies...I hope you're wearing your helmet because here we go...ebay doesn't follow their own policies, most ebay CSR's and managers don't know their own policies!!! And one more thing Professor, have you even read the seller protection policy? I have and it's almost, not quite but almost as big a crock of BS as what you spewed!
I GOT HELLA CONNED 8 DOLLARS FOR A DOWNLOAD 'LINK'
@@bollockchopmitchell3281 it's not a "GREAT PLATFORM" bro what's up with you? some listings are not that popular with scammers but if you are selling high tech items you are GUARANTEED TO BE SCAMMED on Ebay trust me it will happen, then you'll go through hell if they bought with a credit card, moreover if they bought with a stolen credit card Paypal will limit your account , then ask for "receipts' on your future listings which nobody has , then close your account altogether. If none of this happens to you it's still a lot of stress with people wanting "partial refunds" all the time, buyer remorse returns, lost while in transit b.s., high fees and so on. Ebay sucks my friend I'm so glad I left 6 years ago and I don't miss it
Thanks for this info. Just getting started selling on eBay and recently started reading about scams. Very discouraging to read how little eBay protects the seller and how easy it is for a buyer to defraud you and eBay is allowing it. Keep up the good work!
I have no issues on ebay. As a seller I had both ebay, and paypal side with me. I had comics that I shipped. Had the tracking#, communicated with the guy, and proved that it was shipped. Communication is key.
Well, I used to work with eBay before. Although we usually sided with the buyer, any claims they opend is noted to their account for tracking. If they are abusing the moneyback guarantee, eBay will usually take an action. Removing them from moneyback guarantee, leaving a Feedback or even suspending them. Ebay can also track those if they will create a new account. If they do, that account will be banned too for sure
Awesome information guys🔥🔥👌👍🏼
Wow it was ment to be .... i was just making my final plans to start my ebay business...
After hearing that i think im going to pass!
me too. I will use other methods
I have done quite a bit of business on eBay .And I have had a few issues with what I have bought, and when I contacted the seller and so far every time they have offered me a partial refund and I have been more than willing to take the small but fair payment. But I still given the seller a good review. I hate that anyone trying to make a honest living has to deal with being scammed. It’s a sign of the times we are living in.
A buyer wrote me a check once. Agreed to let me wait two weeks for the check to clear. Everything seemed fine but a month later the check came back as a forgery. Same address on the check as the shipping address etc.
I was about to start selling my massive collection of books but now I’m scared. I was scammed out of a brand new DVD a few years ago by a lady who kept making up excuses about returning the item (my mom died, my kid is sick, my other kid has Down syndrome, my dog is sick, my car, my job, blah blah blah). I cut her slack for a while but then she closed her account and eBay was no help.
Just don’t sell to people with less than like 10 ratings..record and take pictures of you giving it to the post office that’s way if you ever get scammed you have evidence.. Sell books that don’t cost too much at first that way you’re more comfortable using it. I’m not an eBay seller by the way I just watch a lot of people who selll on eBay I’m thinking about selling soon but I won’t be selling anything more than 100
Thanks for the tips guys. I sell comic books on eBay and I take great pride in making sure everything is described properly and shipped securely. I've been lucky and never had anyone try to scam me...yet. The not shipping the item to the eBay shipping address scam is sneaky. I probably would have been nice and said yes like a dumbass.
Damn this video is sad. It should be titled how to scam ebay sellers....
Feedback, and history speak volumes to me.
Not a seller but appreciate you guys.
I don't play video games, but my question is this: do they have a serial number on them? If I ever listed an item on eBay, I'd include the serial number in the listing to avoid the switch scam.
What do you do as a seller if a buyer receives there package and comes back to say the package was empty?
You tell them that you're opening a case with the courier service, and then proceed to actually do just that.
I'm not sure about other services, but the USPS will mark a parcel as "empty box delivery" if it is indeed empty through shipment.
I already changed my current listings I have for new items when I recently revised them just to add in the description that this is a factory sealed product collector's item, is this right??
Step 1: Leave eBay.
Step 2: Don't use PayPal
Step 3: Stay safe and don't bother these big idiotic companies who can't see true from false. RULE EVERYTHING - NO MIDDLE MAN.
Every seller or strore is a middle man unless you buy direct from the factory wholesale.
Exactly right, theres no protection against scammers at all and it basic fraud that e bay allow to happen. Avoid e bay, there's other selling pages that work so much better.
If a buyer is complaining about product wanting a partial refund, it is better to cancel the item and provide a full refund for small ticket items. This takes away the feedback capability from the buyer. Archive the record and be done with it.
here is a scenario you have 2 identical perfectly cosmetic condition VHS machines.
1 plays perfectly and you are selling as perfectly working.
the other one is broken it refuses to hold the tape or starts to play and shuts down and is being sold for parts because you cant repair it.
you sell the perfectly working one but due to a mistake on your end maybe you did not mark the broken one or maybe someone else in the household does not know what one it is so they send the broken one.
the buyer claims it is broken.
how would you deal with that?
then before the first unit arrives at the buyers address you sell the second one
the buyer of the second one gets theirs and it works perfectly.
sometimes mixups happen even in the tracking system especially when drop shipping.
when it comes to clothing that can be tricky because there no longer a standard in the industry for sizong.
it used to be that large meant large but now one maker's large could be another makers extra large.
also i think there are certain clothing items that can not be sold on ebay due to sanitary reasons.
This sounds so much harder then selling on amazon, am i right ?
The trend is virtually everywhere. I just bought a laptop on Amazon, paid up front. 2 days later, the LLC contacts me stating they don't have the product in stock, won't be in for two more weeks but they'd sell me another one similar to it for the same cost, really? A month ago, paid 65K for a brand new 2019 RAM 1500 Limited, big mistake. I have had nothing but issues with this thing including UConnect infotainment problems (at times won't work at all) and major fitment problems such as the chrome moldings around the windows on both sides coming off and panel misalignment all over the truck. Been on the phone for hours trying to resolve these issues, no one seems to care as they have my money. Truth is, as long as people are involved, seller OR buyer, things will always happen. My feeling is that the way things are going in the world, few people, seller OR buyer, actually give a crap anymore. There is good and bad to buying online and for someone who has literally spent 500K in online sales I can say unequivocally that things have only become worse over the years...
amazon buyers are worse. with ebay there is at least some awareness on the part of the crooked buyer that they are dealing with a human but they look at amazon as a multinational corporation that can eat all losses. there is much less contact between buyer and seller on amazon. i like selling local on offerup and for selling shipped items mercari is fairer than most to sellers
THANK YOU!! Just ran into this
Don’t be scared to sell on ebay I started last year I’ve not been scammed once I’ve been very diligent in my process of selling goods and uploading detailed images of the items I’m selling and especially uploading an extremely detailed description of it and always send the items by recorded and tracked delivery I’ve also been buying from sellers for years and had my first bad buyer experience just this year
I am an eBay seller, sell video games and Accessories. I have won all my cases against scammers by always taking picture evidence of video games playing at different stages with screen shots uploaded on my listings and also have invisible uv pen markings on everything i ship, if a scammer returns a different item i can tell by the missing invisible ink when i shine my black light on returned items, upload pics and escalate on ebay and report buyers and block them and any negative feedback left by them is removed.
Do a tutorial on how to block a buyer. If you sense any hostility from a buyer looking to break you down with unreasonable counteroffers, decline their offer and BLOCK them right away! Do not give them the chance to get mad, buy it and return it. ALSO...just because you block a buyer does not mean they can't contact you with a "question." A block should include no ability to contact the person who blocked you.
I'm looking to buy 100 more chins so I can sell on eBay
A 20% restocking fee applied to returns is mandatory in your description now that ebay has removed the restocking fee option. That stops buyer's remorse returns in it's tracks.
Craig805 yes, no longer a restocking fee is allowed
I also never give discounts. Don't like it? Ship it back, ill resell it.I mark my items too, photograph everything, etc. If you switch items on me, they are discretely marked and photographed. I will show that evidence to ebay. One idiot tried this shit on me. Bought a video card, said it doesn't work, and wanted a 75% discount. I said hell no, send it back. He did, one of the caps was broken off. The card was packaged extremely well, and the shipping box was undamaged. He broke it off to get a discount. I resoldered it back on, tested and resold the card. I even got the shipping back from ebay and idiot had to swallow the shipping costs. Screw these people. Ebay ALWAYS sides with me, because i am detailed and always have photographic evidence with dates, time and i mark my items in hidden non damaging spots to make sure the actual item comes back. Its all photographed as well. A red touch up paint dot works well.
Kudos to you I do the same exact thing I put ID marks on all my items in discrete locations. I even take pictures with the shipping label in the background of what I'm shipping especially when it comes to fragile ceramics.
Phil Castora its a crazy world out there, have to protect yourself. Scammers decided ebay is the perfect place to get stuff for free. I've been a member since 2003. I am not gonna deal with scammers, i am gonna win
I thought I was the only one! I love getting them to incriminate themselves like hey I got the item about to approve the return but I need u to confirm that you sent everything back as it was to you. Arrogant fucks always say yes. Another great trick was holding onto tracking #s w/o directly uploading. Can't count how many times I seen a item delivered just to get a message 2 days later with dude asking angrily where his shit is. I say omg I'm so sorry u haven't received it yet? Just assuming there was no tracking. Best part was once they do that which is the easiest/laziest way then they can't pull the not as described bs. But that's gone now too.
doesn't matter if you make a photo, they can shit in the box and send you back and eBay will side with them, unless they did it many times before
Vampire_born_in_2006 ironic how i put 4 of these scammers in their place with the help of ebay and paypal. Honestly, sounds like you never sold a thing on ebay and have little idea of how to protect yourself🤷🏻♂️
I'm watching this late but the new scam is they dispute it with their credit card co saying they didn't make this purchase. PayPal and ebay take the money back from you. Or they're saying they received an empty box. You have to film you taking the open box to the cashier getting it weighed and getting it taped up and labeled
So i made a misyake and sent a buyer the wrong size curtain panel in a SET (2 PANELS) so they wanted to send back just the incorrect panel and have me send them the correct panel. Now i had given them a deal where i sold them the SET for the price of 1 panel because they werent selling well. They wanted me to pay for the shipping of the panels both ways. This would have cost me over $25. I explained to the that i wouldnt be able to do that because of the deal i had given them but I could give them a partial refund and they could keep the incorrect panel and sell it making back the entire purchase amount which would allow them to either purchase the correct panel from me or someone else. From the begining they were berating me, discussing hoe terrible a business owner I am, that I had no place on ebay or anywhere else conducting business. I tried to ignore it but then they started telling me if I didnt do it they would give me negative feedback. I explained to them I couldnt do it and that if they felt that they needed to give me negative feedback for giving them a deal and giving them a solution that paid for their entire order plus then go for it. They then finally said they would sens the whole thing back for a refund on the whole order. I agreed. Once they filed I sent the label, went on vacation, which they knew, put up the notice on ebay and thought everything was good. A day after I left they started in again with their same stuff. They said they would only be sending one panel and to send them the replacement. Howevwr never changed the return status to reflect that. When i returned from vacation thwre was only one panel in the box. I took pictures, i contscted ebay about their behavior towards me and filed. I contacted ebay 2 times, once ovwr the phone and througj email before the return window closed about the situation and submit the photos of the DAMAGED item they sent back. Now they never told me the item was damaged. Therefore i believe this was done on purpose. Do again I contacted ebay by phone. They told me to wait for email team. Silence. Ebays window closed. They gave them a full return on the set. They sided with the buyer. I have been fighting with ebay about this return for 2 weeks now. WTF?! What did I do wrong? How do u avoid this situation? This was a $70 order once you include the shipping both ways and now the item they sent back is damaged and unusable. They nevwr reported it damaged which means they clearly did this on purpose. Ebay just keeps saying " well thats a bummer, this can be the cost of doing business online." ....ummm....no.
Thank you guys for the tips. It happens to me 3 times already. Now I learned the process . Thanks a lot
If you sell items for $7.55 then you are probably fine , but any high value item you sell you are at RISK OF LOSING IT, PLAIN AND SIMPLE. I sold $1000 + macbooks on Ebay for years and I only got scammed once but I got plenty of people try to get partial refunds, buyer remorse returns , Paypal limiting my account for no reason (other than their algorithms telling them I was a HIGH RISK seller (AKA a high volume of people had bought with credit cards from me) and so on...after 3 claims in a row I gave up...Now I buy on Ebay and sell on CL with peace of mind
eBay needs to let sellers rate the buyers. I don't understand this
Once, a seller sent a damaged item and claimed that it got damaged during shipping and he's not responsible and all sales are final.
I sold a Trijacon Rifle Sight a while back and two weeks later they filed a claim claiming it was the wrong item and eBay told them to send it back and refunded the $1300+ they paid for it. All I got back was an empty box. They shipping weight on it was a pound and half lighter then when I sent them.
I fought it and lost until I took it a step further ...
I had to go to WC3 (the FBI internet crimes division) and filed a complaint and then provide it to eBay to get my money back
to optimize your business and to deal correctly and to increase profit and ranking, try next level ninjas.
When listing your items never have the listing end on a friday or saturday too many come home from the pub/bar drunk and start bidding on things only to regret it the next day and refuse to pay, save yourself a bit of hassle.
Ask for photographic proof of any claimed damage to an item.
Great genuinely useful tips! Thanks
Ebay needs to understand that without sellers ... there is NO EBAY !!! Maybe one day as sellers start to abandon Ebay for Amazon or Shopify or wherever else , Ebay will get the message but by then I'm afraid it will be a little too late for all involved !!!
if your selling electronics you should also put the serial numbers on the listing.