Wow! I didn't expect my simple training video to take off. If I had known how popular it would get I would have used a tripod, LOL. Thanks for all the views and likes! As I mentioned in the description, this video shows some of the setup process and configuration of a Dell business laptop (Precision model, very similar to a Latitude-series) connected to a WD19TB docking station, dual 24" monitors on a Planar monitor stand (connected to the dock via DisplayPort cables and USB cables to activate the USB ports on the monitors), a Logitech wireless keyboard & mouse combo, and briefly discusses some config of these devices. While no video can cover all the possible combinations of hardware available, this is a pretty standard business-class setup in today's "work from home" environment. Hope my video has been helpful to people, feel free to drop any questions in the comments. Thanks!
@@HsingSun Hi! It is very simple. Nearly all good monitors now (such as the Dell P- and U-series), have DisplayPort connections. Also, good docking stations (like the Dell WD19TB dock shown in this video) also have DisplayPort connections. DisplayPort is the best and most modern standard supported by most hardware (until USB-C monitors become more common). Better than HDMI, better than DVI, and definitely much better than old-fashion VGA. So just connect your monitors to your dock with DisplayPort cables. I also recommend connecting the USB cables to enable the built-in USB hubs on the monitors (so you can use the USB ports on the monitors). Since you asked, here is a drawing. 😉 Link: imgur.com/a/mPD14NL
@@utubestalker.dotcom Hi! Thanks for the comment. While I agree that not all docking stations are compatible with all laptops, your information is not entirely correct. The dock shown in this video is a Dell WD19TB. It is a Thunderbolt-compatible dock, and offers best performance when paired with a Thunderbolt-capable laptop. If you connect it to a non-Thunderbolt-equipped laptop you will see this screen: imgur.com/a/Sli0MCH (screenshot hosted on Imgur) This screen advises you that you have connected to a non-Thunderbolt port. You can press F7 to disable the warning. There are other variants of this particular model including the WD19 (a non-Thunderbolt version) and the WD19TBS (a newer version with improved design). I always recommend using a *matching* docking station for best performance. If your laptop has a Thunderbolt port, use a Thunderbolt dock. If you have a Dell, get a Dell dock. If you have a Lenovo, get a Lenovo dock. Etcetera. Using cheaper off-brand docks is just a recipe for having compatibility issues. About the only non-OEM brand of dock we have had okay luck with is Plugable-brand docking stations: plugable.com/collections/docking-stations If you are interested in learning more about docking stations and laptop connectivity, I recommend checking out some of my other videos in this series: Laptop docking stations in a small office: ruclips.net/video/4ytTXViarO8/видео.html How to set up dual laptops with a KVM switch: ruclips.net/video/-r84fIaxae4/видео.html How to connect an ASUS Zenbook 14" to a USB-C docking station: ruclips.net/video/8HL0t2_P8fg/видео.html Dual and triple monitors docking station training video: ruclips.net/video/hIEobv1rhyA/видео.html Planar monitor stands: ruclips.net/video/R1UhEVdzwzU/видео.html Hope this information is helpful. In summary, it is best to use a "paired", or matching docking station with your particular laptop to avoid compatibility issues. Thanks!
It's been over two years since I uploaded this video to help *one guy* with his equipment. Am thrilled that it's received more than 377,000 views and helped so many people (I do still wish I'd used a tripod, LOL). It continues to be a valuable resource every day and we're still using much of the equipment shown here, with the exception that we're now using Dell WD22TB4 Thunderbolt 4.0 docking stations (a newer model of the WD19TB shown in this video). And for our non-Dell laptops we recommend getting a dock from the same manufacturer. E.g., for Lenovo get a Lenovo dock, for HP get a HP dock, etc., but for other manufacturers who do not provide their own docks (such as Asus) we've had the best luck with Plugable-brand docking stations. One of the most common questions continues to be "how do I keep my laptop from turning off when I close the lid?" While this process may vary for different hardware makes/models, it is most commonly set through the Windows Control Panel setting for "When I close the lid: Do nothing". That is accessed by going to Control Panel (search for it in Start) --> View by: Small icons --> Power Options --> Choose what closing the lid does --> then change the setting from the dropdown. Here's a screenshot (hosted on Imgur) of that setting: imgur.com/a/XZyp89y Hope this helps. Feel free to ask any questions in the comments!
Finally!! Been looking through so many videos for simple to the point instructions. I can finally say I have a dual monitor home office now!! I actually applauded 😄 Thanks, so much!✌🏽
Thank you, Mike..and John. This was what I needed to confirm before getting a 2nd external monitor that can extend out for Windows 10. Had to sieve through so many videos to get one this clear and straight forward. Thanks!
For anyone looking for other options to connect a laptop (or multiple laptops) to an external monitor, one other suggestion is to look at a Dell hub monitor such as the U3821DW or U3824DW. Hub monitors have many ports and support the connection of multiple laptops or other devices simultaneously, and have a built-in KVM to easily switch between them. They can provide multiple connectivity options to connected laptops such as external keyboard & mouse (via USB), Ethernet, and power delivery (so you only need to plug the laptop into the monitor and it will get everything it needs - no additional dock or power cord required). There are many models of hub monitor available, my recommendation is the Dell Ultrasharp line models such as those listed previously. With the built-in KVM you can even do "picture in picture" or split-screen views. An example of this would be having two laptops connected to one large monitor and 50% of the screen being used to display the image from each laptop. A few photos here for reference: imgur.com/a/06X3zGK (images hosted on Imgur)
OMG, fantastic video! I could not figure this out and am so appreciative for the very logical, clear cut direction! You have a great voice for narration and very patient well annunciated directions! Thank you! Thank you! Thank you!
You're welcome! Glad to help. Better late than never I suppose, right? 🤣 I actually recorded this video quickly one evening just for one employee at one of my jobs. Figured it might be useful to share, had no idea how many people it would help! 😄
This video has been very helpful. I've been working from home since March 2020 due to COVID and I finally got my duel monitor's but I had no clue how to set it up after everything was plugged in. Thank you!
Thank you!! This was very helpful in setting up my work station at home. I did have to look up the steps to close your laptop and keep the desktop monitor operating.
You're welcome! Glad it was helpful. I normally keep my lid open and use it as another screen. Not all laptops support being closed while staying on, but the setting is usually under the "Additional power settings" --> "Choose what the power buttons do". Or you can go to Control Panel --> Power Options. See image: imgur.com/a/TCKxPdL
@@CompTechMike I would love to use the laptop as a 3rd screen but as soon as i plug it in only one of the screens works, it says it's screen 2 but stays blank ?
@@richardbyrne7907 Hi! What is your exact model of laptop and exact model of docking station? Some very old and low-end laptops do not support having three displays connected, although most newer hardware supports this. Have you checked the Display Settings to make sure that they are all set to "enabled"?
Great video! This helped me solve an issue that I have been struggling with for months. I'm so glad that I found this video. Thank you! Thank you! Thank you!
It's been over two years since I uploaded this video to help *one guy* with his equipment. Am thrilled that it's received more than 377,000 views and helped so many people (I do still wish I'd used a tripod, LOL). It continues to be a valuable resource every day and we're still using much of the equipment shown here, with the exception that we're now using Dell WD22TB4 Thunderbolt 4.0 docking stations (a newer model of the WD19TB shown in this video). And for our non-Dell laptops we recommend getting a dock from the same manufacturer. E.g., for Lenovo get a Lenovo dock, for HP get a HP dock, etc., but for other manufacturers who do not provide their own docks (such as Asus) we've had the best luck with Plugable-brand docking stations. One of the most common questions continues to be "how do I keep my laptop from turning off when I close the lid?" While this process may vary for different hardware makes/models, it is most commonly set through the Windows Control Panel setting for "When I close the lid: Do nothing". That is accessed by going to Control Panel (search for it in Start) --> View by: Small icons --> Power Options --> Choose what closing the lid does --> then change the setting from the dropdown. Here's a screenshot (hosted on Imgur) of that setting: imgur.com/a/XZyp89y Hope this helps. Feel free to ask any questions in the comments!
Mike. You need to publish a book, or something. This tutorial has been the best I have ever seen as far as setting up dual monitors, and you have an excellent way of presenting the information and the details involved. Thank you very much!
Thanks for sharing. I just set up a friends home network...including these dual monitors. She can now start her 'remote' job tomorrow morning. Yay! #yourock
Just the info I needed to help with setting up my tradeing station. 2 monitors and my laptop. Laptop for discord, 1 monitor for charts and other for my brokerage.
You're welcome! Glad to help. Good luck trading, make that $$$. When you strike it rich, don't forget the RUclips content creators who helped you along the way, LOL. 😄🤣
Hi! Thanks for the comment. That depends on the model of laptop and the model of docking station. Many Dell laptops and Dell docking stations support this functionality. For example: the Dell E-Port series, WD15, WD19 series, and WD22 docking stations all have a dedicated power button for turning on the system. You can see it on the top of the dock in this video around the 0:45 second mark (under my hand). Additional functionality is available in the laptop BIOS. For example, you can configure the laptop to turn on automatically when connected, whether the ports on the dock remain active if the power supply is disconnected (draw power from laptop battery), etc. These features vary depending on the specific model.
I have a Dell Inspiron 15 3000. I bought a J5 Create mod JCD543 docking station and 2 Scepter HDMI 165 HZ monitors. By watching your video, I have the laptop and the 1 screen working. The second says "No Video Input." It is connected. When I go into settings it only shows 2 monitors. Also, if I close my laptop, it goes into sleep mode and I have not been able to find how to stop that. What I really want is to just use the 2 monitors most of the time and keep the laptop closed and out of the way. Any help would be appreciated. Thanks for taking the time to make the video and ignore the trolls who gave negative comments. I appreciate the help.
Hi Thielen! Thanks for checking out my video. Personally my recommendation is to always use Dell-brand docking stations and monitors with Dell laptops. I'm not familiar with the "J5 Create mod JCD543 docking station", however from googling the specs it appears to have two HDMI outputs. Can you confirm the monitors are connected via HDMI cables? If I understand your comment correctly you have the laptop working with the dock and one external monitor, yes? Maybe try swapping the cables and monitors around and see if the other one comes on? This would help rule out a bad cable or monitor, or a loose connection on one of them. That's where I would start - check for loose connections and faulty equipment. Maybe press the buttons on the monitors (assuming they have them) to see if the correct input is selected, or if it's getting a signal. You could also check in Device Manager to see if they're showing up. The Inspiron is a pretty low-end series of laptops but most laptops manufactured in the past 10 years should have the hardware capability to support at least two external monitors. Are you able to try yours with a Dell dock to see if it works any better? Regarding the laptop going to sleep when closing the lid, that is a very common question. For Dell professional-series docking stations it should automatically detect the correct behavior. For non-Dell docking stations the easiest way to change the behavior is in the Windows Control Panel --> View by: Small icons --> Power Options --> Choose what closing the lid does --> and change the setting for "When I close the lid" to "Do nothing". See this screenshot for steps: imgur.com/a/6EaPi6j (image hosted on Imgur) Hope this helps!
Thanks! I definitely recommend it. I talk to so many people who made the switch to full-time WFH in the past 18 months and who's bosses or "IT departments" just shipped them a bunch of boxes of equipment with zero instructions how to set it up. As an IT Professional for the past 20+ years it is personally very frustrating to me to hear these stories. Why would you send someone thousands of dollars worth of equipment and not make any effort to teach them how to set it up? We can do better. 😁
@@CompTechMike absolutely! Plus it will likely save you far more time trouble shooting than it took to make the video. It's great to see WFH becoming more accepted but the learning curve will definitely be steep for some people who now have to set up their own home set up.
LOL! Thanks! I don't think John even works for the company anymore, but I sure got some mileage out of this simple training video I recorded for him. Glad it was helpful! 😁
@@VanderWeelPictures Nice! How do you like it? That one's not as fast as the WD19TB, but has massive power delivery for Precision laptops and high power requirement devices, I believe.
@9zero Mighty Hi! Thanks for your comment. Not sure I understand your comment exactly. Are you saying if you drag a window from one screen to the other it jumps back to the first screen again? Or is it that you can't arrange your screens in the right order? You may want to go back and watch the last 5 minutes or so of this video again to make sure your configuration is right. If you can give more details on your issue I might have more suggestions. Good luck!
If you're asking a question please include the exact make and model number of your laptop, docking station, and monitors. Often this information is needed to provide a specific recommendation. Thanks!
Hi Mike, not sure if you'll get my question, but I'll try anyway. I've just bought the Samsung Odyssey G9 Neo monitor. I've connected it to my MacBook Pro 13" M1 through a CalDigit ST4 dock. I bought the CalDigit dock before I found out the MacBook Pro M1 doesn't support two screens. The CalD only has one "monitor out" USB-3 output, although it has ample outputs altogether. In my online seminars using MS Teams, I need to see my participants whilst sharing my screen. I opted for the ultra wide because I didn't want to buy two 27" screens. So, here my question: Is it possible to use two powered docks connected together? I am currently looking at one of the Dell docks which has ample display-port/HDMI outputs. I don't want to lose the CalD hence my question regarding the link up. Would really appreciate your input here. Thank you 🙏
Hi! Thanks for the comment. I'm afraid I'm not familiar with any of the hardware you listed. We don't use any Macs at any of my offices and I've never used a CalDigit dock before. If I understand your question correctly, you're trying to connect two screens to your MacBook Pro M1. And since Apple doesn't include external monitor ports or multiple USB-C, you've connected it to one dock, and are then trying to daisy-chain that dock to another, correct? In my opinion, that's not very likely to work. Somebody did bring a Mac into our office once and we were able to get it to work sort of, but I think that was connected to a Dell WD19TB docking station. And I can't recall if it supported two screens, even with that. It's possible that it might have but us (not being Mac people) couldn't figure out how to get to the "display settings" to make any sort of adjustments. Just googling the specs of that monitor (it's a 49" monitor!?) I wonder if a laptop would even have the graphics horsepower to drive multiple of them? Honestly all I can suggest is you try asking this question on a Mac-specific forum. There must be plenty of professional Mac users out there who've figured out a supported way to connect dual screens to their MacBooks. Unfortunately we're not one of them. We're all pretty much just standard Windows business PC users here. Without having access to that specific hardware I can't really tinker around with it for you. 😥 Good luck! If you figure it out, let me know. 🙂
great vid... just about to buy 2 screens with new laptop... so, If I dont want to use the laptop screen, (just the two larger monitors) , what settings do I need to do?
Hi! Thanks for the comment. First you'll need a docking station that supports this (not all of the cheaper ones do). I recommend look for a docking station that has an external power button (for turning the laptop on and off with the screen closed) such as the Dell WD19TB model shown in this video. Power button looks like this: imgur.com/a/yE21UCj (picture posted on imgur) Then you'll need to adjust your power settings to the laptop doesn't go to sleep or hibernate when you close the lid. Power settings look like this: imgur.com/a/TCKxPdL Hope this helps!
Hi! Thanks for the comment. WD19-series docks have been great performers for us. We've got a few dozen of them now (WD19, WD19TB, WD19TBS). No major issues. Just download all the firmware updates and drivers from Dell's support site. Hope they work well for you!
Hi Jose! Thanks for checking out my dual monitor training video. Regarding being able to close the lid, this is one of the most frequently asked questions. The answer is, "it depends". Not all laptops support this. And not all docking stations support this. It also depends on your Windows settings. To test if this will work with yours I recommend going to the Windows Control Panel --> Power Options --> Change what closing the lid does --> and change the dropdown so that it says "When I close the lid: Do nothing". By default it may be set to go to sleep when you close the lid. I've posted a screenshot of the settings at this link: imgur.com/a/LdbfVVm (image hosted on Imgur) Some laptops require adjusting BIOS settings as well, but I'd try this setting in Windows first. Also, some docking stations (like the Dell WD-series model shown in this video) have a separate power button so you can turn the laptop on or off without even opening the lid. Hope this helps!
What Dell Software or configuration do you have installed to get that prompt for the docking station? I have dozens of the WD-19 docking stations but I've never had a prompt like that when connecting to any of our various Dell Latitudes. Great video for users.
Hi! Thanks for watching & commenting on my video. I recorded it for one guy years ago, never expected it to take off like it did. 😆 I believe the software you're referring to is called the Thunderbolt Control Center. On some machines it's pre-installed. On others it's a download from Dell's support website, or from the Microsoft store: Here's links to a few sources: www.dell.com/support/home/en-us/drivers/driversdetails?driverid=tapof www.dell.com/support/home/en-us/drivers/driversdetails?driverid=tbt14 apps.microsoft.com/store/detail/thunderbolt-control-center/9N6F0JV38PH1?hl=en-us&gl=us I have it as part of our standard disk image when prepping workstations. I think the most recent version is the one in the Microsoft Store. You're right, it doesn't always pop up. I believe it has something to do with different versions of BIOS/firmware and drivers. However I always instruct my users that if they do see it, to make sure they hit the dropdown and select "always connect". Otherwise the device won't work until you reopen the app and change the setting manually. Here's a few other screenshots from the application: imgur.com/a/VBxKdxQ (images hosted on imgur) Hope this helps!
@@CompTechMike I finally got around to testing this out on a Latitude 5500 and 5510. The Thunderbolt Controller software says it is not compatible and won't install. Bummer.
@@MarkTarquini interesting! I don't have any of those models so can't confirm, but they definitely have Thunderbolt? Little lightning bolt symbol next to the USB-C port, and all that? Something you need to enable in BIOS, maybe? Google tells me Thunderbolt was "optional" on those models. There may be a specific version on Dell's support website. Other than that, not the end of the world. It's not very useful software, LOL. 😆
Hello - I have an HP laptop and Dell monitors and docking station. I have two Dell monitors as well and it all worked together fine with no issues. I have a new HP laptop and plugged the docking station in and now I can't access the monitors.
Hi! I would start with the obvious stuff first. Power cycle everything, including the dock. Any difference after that? You didn't mention what model dock you have. Does it require specific drivers? You may need to download the drivers from your manufacturer's support site, if they don't install automatically. Also, what is the model of the new laptop? Is it compatible with the old dock? Does the laptop use Thunderbolt (little lightning bolt next to the port)? Do the monitors show up at all in Device Manager or Display Settings? Maybe they just need to be enabled? Last, just go through and verify all of your connections are tight. May be something as simple as a loose wire. Give me the specific model numbers of your hardware and maybe I can offer some more suggestions. Good luck!
Hi! The USB receiver for the wireless keyboard and mouse just plugs into any available USB port. In this particular setup you can see the receiver plugged into one of the front ports on the dock at 0:45 seconds into into the video. You could also plug it into one of the USB ports on the back of the monitor or on the sides of the laptop. Personally I recommend plugging it into the dock so that it's always there with the rest of the equipment.
For reference here is the wireless keyboard & mouse combo shown in the video. It's just a standard Logitech MK345 combo, which is a basic $35 set. Of course there are thousands of different models of wireless keyboards & mice available, this is one we've found works well for our basic business needs. 😊 www.amazon.com/Logitech-MK345-Wireless-Combo-Right-Handed/dp/B00QXT5T3U/
great training video: question: I have Alienware laptop m18, dual aw38dw monitors, wireless keyboard, mouse, headset. my monitors only have HDMI & DP connectivity. will the Dell WD19TB dock work with Alienware?? How can you configure the power options on the laptop in order to close the laptop w/o powering it down? any suggestions would be helpful thanks
Hi Brian! Thanks for checking out my video. I'm not familiar with Alienware (we mostly just use business-class equipment here), but I assume since Alienware is owned by Dell, they should be cross-compatible. A quick Google search tells me the M18 has two Thunderbolt 4.0 USB-C ports so I'd look at the latest Thunderbolt 4.0 docking station from Dell, which is the WD22TB4: www.dell.com/en-us/shop/dell-thunderbolt-dock-wd22tb4/apd/210-bdqh/pc-accessories Make sure to get the firmware update tool from their support page, as well: www.dell.com/support/home/en-us/product-support/product/wd22tb4-dock/drivers I see the specs on the Alienware AW3418DW monitors are pretty high. You might want to review and compare with the output on the WD22TB4 (link posted above) to ensure full compatibility. For example, I believe most business docks only display 60Hz and it looks like the monitor might be able to go up to 120Hz (if that's a feature that's important to you). Make sure to grab some good quality DisplayPort cables to ensure you aren't limited by poor quality cables. Personally we use these: www.amazon.com/DisplayPort-Braided-32-4Gbps-Compatible-Monitor/dp/B07VVJZJ2P/ If you click on that link above it looks like they've started selling 16K-rated cables now, as well. Regarding configuring power options on the laptop so it does not go to sleep when you close the lid, this question comes up very often. I normally keep my lid open and use it as another screen. Not all laptops support being closed while staying on, but the setting can be found in Windows under Control Panel (search for it in Start) --> then select: View by: Small Icons --> Power Options --> Choose what the power buttons do. Then change the dropdown for "When I close the lid: Do nothing". See screenshot of setting below: imgur.com/a/TCKxPdL (image hosted on Imgur) Assuming your laptop supports this setting, change it and you should be good to go. Other laptops you may have to change a setting in BIOS. Basically it depends on your particular model. Hope this helps!
@@FunGetAways Hi! Are you using a headset or the built-in microphone on the laptop? If you're using the built-in microphone, make sure you have the lid open (laptop not closed) so the mic can pick up your voice. I'd go through and check all the settings, since there are soooo many variables. It could be anything from your microphone, headset, to a Windows setting or a setting in whatever particular applications you are using. But I'd start with making sure that you have the correct audio input device selected, not muted, and use the built-in troubleshooting tools (Windows, Teams, Skype, Zoom, etc., all have their own tests) to test if it's being picked up. Good luck!
@@CompTechMike Thanks for the Advice! It worked and I did reset some of my settings. I hear a little ego but I think my team laptop is close when he is working? Not sure if it’s on my end or his? I turn down my volume and it helped a little.
Hi! Thanks for the comment. It depends on the capabilities of the adapter. In general, no. Most of those are just "splitters" (display the same image on both screens). If you have a link to a specific product, feel free to post it and I can look at the specs to see if it might be able to do what you want. Otherwise I recommend using a full docking station, such as those manufactured by Dell or Plugable (brand).
Hey Mike. What about the screen resolutions for both monitors. More specifically the hertz . Is it possible to run one monitor at 120hz ? The other at 60? Thank you.
Hi TJ! Thanks for checking out my dual monitor training video. Regarding your question, the docking stations we buy here are primarily for business use and only support 60Hz. 120Hz is more typically a game setting, so not really something we look for here. However there are many different models of monitor, dock, and laptops, that do support this. So the best answer I can give you is "it depends". You'd have to read the tech specs. If your laptop, docking station, and monitor all support this, then you should be able to do what you are suggesting. Good luck!
Hi! I'd go back and watch the video again - especially the part about positioning the displays so they're in the correct order. If you have them backwards or in the wrong order it may not move to the other screens like it should. For example: if your monitors are physically set up in the order 1-2-3, but the computer thinks they're in the order 3-2-1, you'll have to move it off the opposite (wrong) edge to get it to go over to the other screens. Assuming you don't have any issues with your hardware or software drivers there's no secret to it, basically you just have to fiddle with the settings till you get it right. For example: imgur.com/a/SiERVhC ^ Example settings screenshots hosted on Imgur for reference Good luck!
When adding the monitors to the dock. Should you use the same connector - display connector? I only received one with my order so trying to see if there is a work around to use hdmi or other type monitor connection or if I need to order anther display connector.
Hi Trelynda! Thanks for checking out my video. Personally I always recommend using high quality DisplayPort cables for any connection between a docking station, desktop PC, or monitors. I've found them to produce the highest quality picture with least amount of issues. Here's a link to the cables we're using currently: www.amazon.com/gp/product/B07VVJZJ2P/ You can, of course, use other types of cable. I use HDMI when connecting to a TV, and DVI or VGA when connecting to legacy devices that don't support newer standards. But my recommendation is to always use high quality DisplayPort cables whenever possible (unless your devices support an even newer standard, such as the forthcoming USB-C monitors). Here's the sketch of the wiring diagram for reference: imgur.com/a/mPD14NL Hope this helps!
Quick question. What if the docking station doesn't have an HDMI cable port but the laptop does? So I am connecting the hdmi cable to the laptop, thats in the docking station. Connecting the dp cable to the docking station. But it only shows either the hdmi or the dp. But not both.
Hi! Thanks for the comment. It depends on the laptop, but that should be a supported configuration on most laptops. Have you tried checking in Device Manager and Display Settings if both devices are visible on either of those pages? Your better option may be to get a docking station that has both DisplayPort and HDMI connections. There are several models available that have both, such as the Dell WD19TB and Lenovo Thunderbolt 3 Dock Gen 2: www.amazon.com/Dell-Thunderbolt-Docking-Station-Delivery/dp/B07V867LW4/ www.amazon.com/Lenovo-ThinkPad-Thunderbolt-40AN0135US-Capability/dp/B07M6S81CM/
I have connected e16 thinkpad laptop with two dual monitors of dell p2722h by using promate 13 in 1 docking station. One of the monitor flashes for every 15 mins. Its very irritating. The same goes for all of all our collegues. What could be the solution.
Hello, Thanks for checking out my dual monitor docking station training video. I'm afraid I'm having a hard time understanding your question. Could you clarify? You have a "Lenovo E16 laptop", 2x Dell P2722H monitors, and a Promate 13-in-1 docking station, correct? And the issue you're having is that one monitor "flashes" every 15 seconds? When you say "the same goes for all our colleagues", are you saying you have multiple identical setups, and all are having the same problem? I'm not familiar with the hardware you mentioned but considering you have a Lenovo laptop, I would recommend trying a docking station from Lenovo instead of a 3rd party. Also try swapping the hardware around, including the screens and cables. For example: if it's monitor #2 that's flashing and you swap it to the position of monitor #1 (with a different cable) does the problem change? Have you checked that you are running all the latest drivers, including from Lenovo, your docking station manufacturer, Windows updates, and Intel driver updates? That would be my recommendations: - Make sure you've updated all your drivers and software to latest versions - Swap the screens, try using different cables, make sure all cables are tight and securely connected - Try using a Lenovo docking station that matches your Lenovo laptop (not a 3rd party dock) Hope this helps, good luck!
Hi! What is your exact model of laptop, monitors, and docking station? If you just need an additional HDMI port there are a variety of adapters you can use. If you tell me your exact model of equipment I may be able to suggest one. 😊
@@CompTechMike thanks - docking station has 1 hdmi it is a targus acp71eu. My laptop also has one hdmi it is a hp. I have two hdmi samsung montiors. Is it worth getting a docking station with two hdmi ports?
@@islamrewards2860 Hi! I just looked up the Targus ACP71USZ. That appears to be kind of a low-end model. I would not recommend that model docking station personally. However you should be able to use it with two HDMI monitors if you use a DVI-to-HDMI cable. Plug one monitor in to the HDMI port normally, and use the DVI port with a DVI-to-HDMI for the second. Here is a link for that cable: www.amazon.com/BlueRigger-Speed-Adapter-Cable-Meters/dp/B004S4R5CK/ Alternatively you could plug one HDMI monitor into the dock and one into the laptop, however my recommendation would be to pick up a more capable dock. You didn't provide the exact model number of your laptop, but if it has a USB-C port your better option would be to use a USB-C or Thunderbolt dock. Good luck!
Hi Michael! I just saw your video because I am having trouble getting both monitors to have independent screens, it's either one or the other. I can probably assume that because one screen is connected to the laptop and the other is on the docking station, but not sure. Also, I have Windows 11; this is a new HP laptop with 2 older monitors. If I look at the display, I can see all three monitors, and I can identify them, but then the cursor stays on one of them, and 2 monitors have the same information, and one is different. Not sure I'm explaining myself. You mention we can send you an email, but can't see your email address.
Hi Elizabeth! Thanks for the comment. You've described your issue perfectly. First off, I'm going to assume that your laptop has the "graphics horsepower" to drive three independent screens. Most business-class laptops manufactured in the past 10 years have this capability. Consumer-grade laptops it's hit-or-miss; not all are powerful enough to do this. I'd start by trying to connect both external screens to the docking station. Make sure your connections are tight and that you are using high quality cables. In a typical setup for a new laptop you'd only have one cord from the dock to the laptop (the USB-C) cord. Everything else should be connected to the dock, and then from the dock to the monitors using either matching USB-C cables, DisplayPort cables, or HDMI cables. This will make sure your connections are correct. I recommend DisplayPort cables if your dock and monitors supports them. If you are using some other type of cable let me know. Link to DisplayPort cables for reference: www.amazon.com/DisplayPort-Braided-32-4Gbps-Compatible-Monitor/dp/B07VVJZJ2P/ I don't think you have a wiring problem but just wanted to cover that. From your description it sounds like two of your monitors are stuck in "duplicate" mode. This video is a little bit older, for a Windows 10 laptop. With Windows 11 the process is the same but the settings are a little bit different. I'd go back and re-watch the video starting at the 3:25 mark. Where you see the bracket, for example: 1|2. You need to make sure each screen independently is set to "extend". I've tried to make screenshots of the process in Windows 11. Four screenshots hosted on Imgur. See this link: imgur.com/a/1cUhqYc 1. Right-click on any blank area of the Windows desktop and select "Display settings" 2. Select each screen individually and hit the dropdown to change it from "duplicate" to "extend" 3. Drag them into the correct positions (if necessary), select the checkbox which one to "make main display" (if necessary). "main display" is typically either your center one or left-most one, depending on user preference Remember to click "Apply" when done making changes All other settings are optional and "at user preference". From within Display Settings you can also change things like resolution, orientation, and scaling. My recommendation is to leave them at whatever the "100% Recommended" setting is for your particular hardware, unless (for example) you want to make the fonts/icons larger for better visibility / poor eyesight. 4. You can also right-click on the Windows taskbar to change taskbar settings. These are all "at user preference". I've included a screenshot of my particular settings as they are what I recommend (turn off Chat, taskbar alighment = Left, show badges, show flashing, show my taskbar on all displays, show recent searches when I hover over the search icon). So to summarize, there's no "right settings" for this. You need to go back into the Display Settings and just play around with the settings until yours works right. Make use of the "identify button" and "change duplicate to extend" dropdown. Remember to select each monitor individually, and hit "apply" when done. Assuming your wiring is correct and your laptop has the graphics horsepower to drive three independent screens, it sounds like a settings problem (rather than a hardware issue) to me. I've also included (in the Imgur link) a couple of photos of examples. One is a photo is the machine I'm typing this answer from. The other photo is a bit of a custom setup with a laptop screen, two external monitors, and a TV. You can see how the placement of screens can be manipulated to make the best workflow for the user. Hope this info helps! Link to pictures: imgur.com/a/1cUhqYc My second video in this series may also be helpful to you: ruclips.net/video/4ytTXViarO8/видео.html
Hi! Great question! Really best I can say is "it depends". If your laptop's USB-C port supports Thunderbolt, you want to use a dock that supports Thunderbolt. If your laptop's USB-C port supports DisplayPort, you will achieve the most likelihood of success by using a dock that supports DisplayPort (sometimes referred to as "DisplayPort over USB-C"). If your laptop is a lower end model and doesn't support any of that, I would suggest try a docking station that is compatible with "DisplayLink" software. We've had best success with the "Plugable" brand docks, in that regard. What is the exact make and model number of your laptop? Have you tried checking on your manufacturer's website if they offer a compatible dock? You can check this other video for more info: ruclips.net/video/4ytTXViarO8/видео.html Good luck, hope this helps!
I am really struggling with this and I wonder if I am being completely thick and somehow getting the cables wrong? I cannot for the life of me get my laptop to project onto the 2 screens but the laptop does indeed show the universal dock connected
Hi Simon! Thanks for checking out my video. Sorry to hear you are struggling. As you've probably already figured out, there's no "one size fits all" answer to these issues. It's mostly a matter of trial & error. Checking cables, checking settings, etc. I would suggest start with the "obvious stuff" first. Unplug everything. Plug in just the docking station to the laptop. Confirm that the docking station works. For example: plug in an external keyboard or mouse, USB flash drive, or Ethernet network cable to the dock. Are these accessories detected and working properly? Then plug in one monitor. Check all your connections. Make sure the monitor is getting power, and not displaying any sort of message like "no connection". If the monitor has multiple inputs, you may need to press the buttons on the monitor to select the correct input. If you right-click on any blank area of the Windows Desktop and select "Display settings", does the monitor show up in the settings screen (possibly it's been disabled there)? If you open Control Panel --> Device Manager, does the monitor show up under the list of available monitors? Are you able to test the equipment with another laptop? Does it work with another laptop? Are you using the docking station shown in this video or a similar model? Or something different? Some docks just don't work with some laptops. For example, we have a lot of Asus laptops here that only work with Plugable-brand docking stations. And I've seen some HP laptops that won't work with Dell docks. Have you checked on your manufacturer's website to ensure you're using a compatible device? You may need to select a different dock - for example: if you're using a Lenovo laptop, get a Lenovo docking station. Ultimately it comes down to trial & error. Connect one thing at a time. Ensure that thing works. Test, test, test. Then move on to the next piece. That would be my suggestion. It might be something as simple as a bad cable, so try swapping those around, too. Hope this helps, good luck!
@@CompTechMike thank you so much for your reply, embarrassingly I worked out the issue so if anybody else has a dumb moment then I can help lol. In the box for the monitors it had 2 cables, a usb connector and another cable I had both plugged in and nothing worked but after unplugging the usb it all connected and worked 😵💫
Hi! Thank you for the helpful video! I have the Dell WD19S docking station. Every time I close my laptop, the monitors shut off as well. Is there a setting that can change this? Thank you!
Hi! Thanks for the comment. The behavior you are describing is normal. It is because your laptop is configured to go to sleep when you close the lid. Most laptops are configured by default to do this. To change that you need to go into your system settings and change the behavior from "hibernate" or "sleep" to "do nothing" when you close the lid. See this screenshot (hosted on imgur): imgur.com/a/TCKxPdL
Dual monitors and docking station training video. Recorded 12.11.2020. Basic overview of setting up and configuring laptop with dual monitors and docking station. Setup shown in this video includes dual Dell P-series 24" monitors, Planar dual monitor stand, Dell WD19TB dock, Logitech wireless keyboard & mouse, power strip, and associated cords.
Would this also work with the laptop and only one external monitor? I have a TV that I wanted to use as a second screen with the laptop. Or do I need tow external screens? I do have this particular docking station at my office as well as at home. In the office, there are two external monitors.
@@kathyreese9373 Hi! I'm not really sure I understand your question. If you have a laptop that has an HDMI port (most do) you should be able to plug the laptop directly into your TV with an HDMI cable. You wouldn't need a docking station or any other accessories. The computer should recognize it automatically, you'd just need to configure it how you want it to display (for example, duplicate or extend). If you want to plug in two external devices (for example: a monitor and a TV) you would need appropriate connectors or adapters. Since most laptops only have connections for one external display, you would need an adapter or docking station to support multiple displays. If your laptop does not have any external monitor connections, obviously you would need a docking station or other suitable adapter to plug in a TV. So it all pretty much depends on what type of hardware you have. If you want to comment back with your specific model number of hardware I may be able to give more advice. Good luck!
I am just wondering if I have to have 2 external monitors (like your video shows) or if I can have 1 external monitor and the laptop. I do not have a 2nd external monitor.
Hi! We usually buy them directly from our Dell rep, but you can also buy them on Amazon or most other online electronics sites. Here's the link for Amazon: www.amazon.com/Dell-Thunderbolt-Docking-Station-Delivery/dp/B07V867LW4/ Prices are up a lot right now because of the chip shortage and supply chain issues, but it looks like they still have them in stock. Good luck!
Hi! Thanks for the comment. I'm not familiar with that particular piece of hardware but just looked up it's specs real quick. From what I could see online it appears to be a pretty low end device, with limited product compatibility. What is your exact model of laptop? Do you know if it supports DisplayPort Alt Mode? (this is listed as a requirement on the Anker site) Also, what is your exact model of monitors? Are you getting a mirrored image on the displays? Or no image at all? Comment back with the exact specifics of your laptop and monitors and I'll try to help you. This Anker device may work in theory (assuming your laptop meets the requirements) but in my opinion you'll save yourself a lot of hassle by getting a docking station designed specifically for your model of laptop.
I’ve tried plugging in a monitor into the usb-c using a hdmi to usb-c cable but this didn’t work. I’ve been told this is because my is -c port does support graphics???? Using the docking station you have used will this support two monitors if what I’ve been told about my usb-c port is correct. Thanks
Hi! Thanks for the comment. You are correct - some USB-C ports, especially on lower end or "bargain" laptops do not support connecting monitors. In this case, it is unlikely that any docking station would work. What is the exact make & model of the laptop you have?
How do you make the taskbars work independently in each monitor? When I click on an icon on an extended display(not Main) the window opens on the main monitor. Thanks
Hi! The settings you are looking for are: Combine taskbar buttons --> When taskbar is full Multiple displays --> Show taskbar on all displays --> Toggle On Show taskbar buttons on --> Taskbar where window is open and Combine buttons on other taskbars --> When taskbar is full I show those settings briefly starting around the 7:10 minute mark.
Question, can I connect 2 monitors with USB only? So USB from the dock to monitor 1, then USB from monitor one to monitor two?? If not, what are the cables needed for this dock station because its what my wife has and it didn't come with any cables
Hi! Thanks for the comment. I'm not entirely sure I understand your question. What you're talking about (daisy-chaining monitors) is only supported with specific DisplayPort style monitors and hardware. If your laptop ONLY has USB-A ports (not USB-C), you can try using a docking station specifically for USB-A laptop. These are sometimes marked "USB 3.0" or "USB 3.1" docking stations, and typically connect with a USB-A (regular style) USB port on one side, and a USB-B connector on the other end. An example of this type of dock would be the Dell D3100: www.amazon.com/Dell-Display-Docking-Station-D3100/dp/B00O0M46KO/ An alternative would be if your laptop ONLY has USB-A / USB 3 ports, you could try using a pair of USB 3.0 to HDMI adapters. An example of that type of adapter would be the StarTech.com USB 3.0 to HDMI adapter: www.amazon.com/StarTech-com-USB-HDMI-Adapter-External/dp/B00H91BQ7Y/ Obviously these links are just examples and not specific recommendations. As an IT professional my recommendation is to always use high quality Thunderbolt or USB-C docking station hardware with DisplayPort cables for best compatibility and performance, however sometimes not all laptops support these type of connections. For reference, here is a diagram of the docking station shown in this video: imgur.com/a/mPD14NL (image hosted on Imgur). I also recommend these follow-up videos if you have additional questions: ruclips.net/video/4ytTXViarO8/видео.html ruclips.net/video/-r84fIaxae4/видео.html If you have older model Dell hardware this video may be helpful, as well: ruclips.net/video/hIEobv1rhyA/видео.html If you'd like to comment back with the specific make & model number of your laptop, docking station, and monitors I may have additional suggestions. Good luck!
Hi! Thanks for the comment. I'm not familiar with the Lenovo IdeaPad 3i but I googled the specs and according to Lenovo's website that unit has a 10th or 11th Generation Intel i3 or i5 processor with NVIDIA GeForce GTX 1650 graphics chip. While I don't normally work with consumer-grade equipment, based on the specs listed it should have enough "oomph" to be able to drive two external monitors. You may want to verify those specs on your particular unit, since it appears Lenovo has released several different models of the "IdeaPad 3i". Lenovo's website appears to list a variety of docking stations. Their site is a bit challenging to navigate as far as drilling down to a specific model that is compatible with your laptop. They appear to list a variety of models including Lenovo-branded, VisionTek, Plugable, C2G, and Targus docks, all of which are USB-C, non-Thunderbolt models. www.lenovo.com/us/en/dc/accessories-and-software/docking (check box for "USB Docks (Universal Cable Docks) (31)") Likewise, Amazon results are inconclusive: www.amazon.com/lenovo-ideapad-docking-station/s?k=lenovo+ideapad+docking+station In the past when I used Lenovo business laptops, we always had pretty good success with Lenovo-brand docking stations such as the Gen 2 dock similar to this one: www.amazon.com/Lenovo-ThinkPad-USB-C-40AS0090-Warranty/dp/B082M4MVFG/ We've also had pretty good luck with Plugable-brand docking stations. This appears to be a slightly newer model of the ones I've successfully used in the past: plugable.com/products/ud-ultc4k In any case, I would verify the specs of your exact model laptop to confirm that it supports "USB-C DisplayPort Alt Mode Output". You may need to install a driver to enable this. Another suggestion is to just buy a good brand dock from a reputable vendor on Amazon. You can always return it if it doesn't work. 😉 But that is what I would look for: A Lenovo dock listed as compatible with your *specific model* laptop, or a generic dock from a reputable manufacturer such as Plugable, that you can return if it doesn't work right. Good luck, let me know how it works out!
Hi Jennifer! Yes, this question comes up very often. I normally keep my lid open and use it as another screen. Not all laptops support being closed while staying on, but the setting can be found in Windows under the "Additional power settings" --> "Choose what the power buttons do". Or you can go to Control Panel --> Power Options --> System Settings. See screenshot below: imgur.com/a/TCKxPdL (image hosted on Imgur) Assuming your laptop supports this setting, just change it to "When I close my lid: Do nothing" and you should be good to go. Other laptops you may have to change a setting in BIOS. Basically it depends on your particular model. Hope this helps!
My personal laptop only has a HDMI port and I have this same docking station I use for my work laptop at home. Is there an adapter you know of that can plug the type c cord from docking station to it and then plug into my laptops HDMI port to work with the docking station for my dual monitors??
Hi! Thanks for the comment. I'm not entirely sure I understand your question. Just to confirm, are you saying your laptop does not have any USB-C ports at all? What is the exact make & model number of the laptop? If you can provide the exact model number I may be able to recommend a docking station or adapter that might work with it.
Hi! It depends on the capabilities of the laptop. Most laptops manufactured in the last 10 years are able to support at least two external monitors, provided you use a compatible docking station. What is your exact model of laptop?
Hi Braden! Thanks for checking out my video. Assuming you are running any remotely recent version of Windows, when you disconnect the laptop from the docking station all open windows and icons will automatically move and resize as needed to fit on the laptop screen.
@@CompTechMike Great! Thank you. I’m going to use this video to get my system connected when my monitors arrive. I appreciate you taking the time to create the video and inform us.
@@bradenevans514 You're welcome! Glad to help. I have a few other videos in this series. You might want to check out this one, next, if you still have any questions: ruclips.net/video/4ytTXViarO8/видео.html Good luck!
![Tee Grizzley - Robbery 8 [Official Video]](http://i.ytimg.com/vi/34_vkNV6wrU/mqdefault.jpg)
Wow! I didn't expect my simple training video to take off. If I had known how popular it would get I would have used a tripod, LOL. Thanks for all the views and likes! As I mentioned in the description, this video shows some of the setup process and configuration of a Dell business laptop (Precision model, very similar to a Latitude-series) connected to a WD19TB docking station, dual 24" monitors on a Planar monitor stand (connected to the dock via DisplayPort cables and USB cables to activate the USB ports on the monitors), a Logitech wireless keyboard & mouse combo, and briefly discusses some config of these devices.
While no video can cover all the possible combinations of hardware available, this is a pretty standard business-class setup in today's "work from home" environment. Hope my video has been helpful to people, feel free to drop any questions in the comments. Thanks!
Hi, Thank you for the video. If you don't mind, I would prefer to see the drawing connections between dock station to two monitors and so on...
@@HsingSun Hi! It is very simple. Nearly all good monitors now (such as the Dell P- and U-series), have DisplayPort connections. Also, good docking stations (like the Dell WD19TB dock shown in this video) also have DisplayPort connections. DisplayPort is the best and most modern standard supported by most hardware (until USB-C monitors become more common). Better than HDMI, better than DVI, and definitely much better than old-fashion VGA.
So just connect your monitors to your dock with DisplayPort cables. I also recommend connecting the USB cables to enable the built-in USB hubs on the monitors (so you can use the USB ports on the monitors).
Since you asked, here is a drawing. 😉
Link: imgur.com/a/mPD14NL
Note to viewers: this Dell Docking station only works with laptops with Thunderbolt docking compatibility
@@utubestalker.dotcom Hi! Thanks for the comment. While I agree that not all docking stations are compatible with all laptops, your information is not entirely correct. The dock shown in this video is a Dell WD19TB. It is a Thunderbolt-compatible dock, and offers best performance when paired with a Thunderbolt-capable laptop. If you connect it to a non-Thunderbolt-equipped laptop you will see this screen:
imgur.com/a/Sli0MCH
(screenshot hosted on Imgur)
This screen advises you that you have connected to a non-Thunderbolt port. You can press F7 to disable the warning.
There are other variants of this particular model including the WD19 (a non-Thunderbolt version) and the WD19TBS (a newer version with improved design).
I always recommend using a *matching* docking station for best performance. If your laptop has a Thunderbolt port, use a Thunderbolt dock. If you have a Dell, get a Dell dock. If you have a Lenovo, get a Lenovo dock. Etcetera. Using cheaper off-brand docks is just a recipe for having compatibility issues. About the only non-OEM brand of dock we have had okay luck with is Plugable-brand docking stations:
plugable.com/collections/docking-stations
If you are interested in learning more about docking stations and laptop connectivity, I recommend checking out some of my other videos in this series:
Laptop docking stations in a small office: ruclips.net/video/4ytTXViarO8/видео.html
How to set up dual laptops with a KVM switch: ruclips.net/video/-r84fIaxae4/видео.html
How to connect an ASUS Zenbook 14" to a USB-C docking station: ruclips.net/video/8HL0t2_P8fg/видео.html
Dual and triple monitors docking station training video: ruclips.net/video/hIEobv1rhyA/видео.html
Planar monitor stands: ruclips.net/video/R1UhEVdzwzU/видео.html
Hope this information is helpful. In summary, it is best to use a "paired", or matching docking station with your particular laptop to avoid compatibility issues. Thanks!
It's been over two years since I uploaded this video to help *one guy* with his equipment. Am thrilled that it's received more than 377,000 views and helped so many people (I do still wish I'd used a tripod, LOL). It continues to be a valuable resource every day and we're still using much of the equipment shown here, with the exception that we're now using Dell WD22TB4 Thunderbolt 4.0 docking stations (a newer model of the WD19TB shown in this video). And for our non-Dell laptops we recommend getting a dock from the same manufacturer. E.g., for Lenovo get a Lenovo dock, for HP get a HP dock, etc., but for other manufacturers who do not provide their own docks (such as Asus) we've had the best luck with Plugable-brand docking stations.
One of the most common questions continues to be "how do I keep my laptop from turning off when I close the lid?" While this process may vary for different hardware makes/models, it is most commonly set through the Windows Control Panel setting for "When I close the lid: Do nothing". That is accessed by going to Control Panel (search for it in Start) --> View by: Small icons --> Power Options --> Choose what closing the lid does --> then change the setting from the dropdown.
Here's a screenshot (hosted on Imgur) of that setting:
imgur.com/a/XZyp89y
Hope this helps. Feel free to ask any questions in the comments!
John probably never watched this video, but I sure did! 🤣
LOL! I didn't expect the number of views it's gotten, but glad it's helping some people! 😁
🤣😂🤣😂Hilarious comment!!!
Same!!
@@GLD9191 Thanks! 😊
Finally!! Been looking through so many videos for simple to the point instructions. I can finally say I have a dual monitor home office now!! I actually applauded 😄 Thanks, so much!✌🏽
Awesome! Glad to help. 😊👍👍
Thank you, Mike..and John. This was what I needed to confirm before getting a 2nd external monitor that can extend out for Windows 10. Had to sieve through so many videos to get one this clear and straight forward. Thanks!
Glad to help! 😊👍👍
@@CompTechMike have a great and safe weekend!
For anyone looking for other options to connect a laptop (or multiple laptops) to an external monitor, one other suggestion is to look at a Dell hub monitor such as the U3821DW or U3824DW. Hub monitors have many ports and support the connection of multiple laptops or other devices simultaneously, and have a built-in KVM to easily switch between them. They can provide multiple connectivity options to connected laptops such as external keyboard & mouse (via USB), Ethernet, and power delivery (so you only need to plug the laptop into the monitor and it will get everything it needs - no additional dock or power cord required).
There are many models of hub monitor available, my recommendation is the Dell Ultrasharp line models such as those listed previously.
With the built-in KVM you can even do "picture in picture" or split-screen views. An example of this would be having two laptops connected to one large monitor and 50% of the screen being used to display the image from each laptop.
A few photos here for reference:
imgur.com/a/06X3zGK
(images hosted on Imgur)
OMG, fantastic video! I could not figure this out and am so appreciative for the very logical, clear cut direction! You have a great voice for narration and very patient well annunciated directions! Thank you! Thank you! Thank you!
You're welcome! Glad to help. 😊
I struggled all day attempting to set up my equipment. I wish I'd watched this first. Thank you!
You're welcome! Glad to help. Better late than never I suppose, right? 🤣 I actually recorded this video quickly one evening just for one employee at one of my jobs. Figured it might be useful to share, had no idea how many people it would help! 😄
This video has been very helpful. I've been working from home since March 2020 due to COVID and I finally got my duel monitor's but I had no clue how to set it up after everything was plugged in. Thank you!
Thanks! Glad to help. 😊👍👍
Dear Mike - Thank you so much! This is the best and easiest set of directions I have found. I am now a force to be reckoned with!!!
You're welcome! Glad to help. 😊
Thank you!! This was very helpful in setting up my work station at home. I did have to look up the steps to close your laptop and keep the desktop monitor operating.
You're welcome! Glad it was helpful. I normally keep my lid open and use it as another screen. Not all laptops support being closed while staying on, but the setting is usually under the "Additional power settings" --> "Choose what the power buttons do". Or you can go to Control Panel --> Power Options. See image:
imgur.com/a/TCKxPdL
@@CompTechMike I would love to use the laptop as a 3rd screen but as soon as i plug it in only one of the screens works, it says it's screen 2 but stays blank ?
@@richardbyrne7907 Hi! What is your exact model of laptop and exact model of docking station? Some very old and low-end laptops do not support having three displays connected, although most newer hardware supports this. Have you checked the Display Settings to make sure that they are all set to "enabled"?
Absolutely wonderful explanation! Thank you so much 🎉
@@veronicamccubbin3715 you're welcome! Glad to help. 😊
This is a great video, you explained everything so well.
Thank you! 😊
may God Bless you Mike, This was very helpful
Thank you very much! Glad to help. 😊
Honestly the most helpful video I have watched! Sure hope John watched.
Haha, he did! Thanks! 😄
Great video! This helped me solve an issue that I have been struggling with for months. I'm so glad that I found this video. Thank you! Thank you! Thank you!
You're welcome! ☺️
It's been over two years since I uploaded this video to help *one guy* with his equipment. Am thrilled that it's received more than 377,000 views and helped so many people (I do still wish I'd used a tripod, LOL). It continues to be a valuable resource every day and we're still using much of the equipment shown here, with the exception that we're now using Dell WD22TB4 Thunderbolt 4.0 docking stations (a newer model of the WD19TB shown in this video). And for our non-Dell laptops we recommend getting a dock from the same manufacturer. E.g., for Lenovo get a Lenovo dock, for HP get a HP dock, etc., but for other manufacturers who do not provide their own docks (such as Asus) we've had the best luck with Plugable-brand docking stations.
One of the most common questions continues to be "how do I keep my laptop from turning off when I close the lid?" While this process may vary for different hardware makes/models, it is most commonly set through the Windows Control Panel setting for "When I close the lid: Do nothing". That is accessed by going to Control Panel (search for it in Start) --> View by: Small icons --> Power Options --> Choose what closing the lid does --> then change the setting from the dropdown.
Here's a screenshot (hosted on Imgur) of that setting:
imgur.com/a/XZyp89y
Hope this helps. Feel free to ask any questions in the comments!
ThANK YOU !! None explained how to fix the 1/2 ... U did 👍😎
You're welcome! 😄
Great stuff! Thank you so much. this was concise and straightforward. I am old school and very awkward with computers 😂
@@juantorres-yl8dp you're welcome! Glad to help. 😊
Best tutorial on multi-monitor set-up out there! Thanks! 👌🏽
Thank you! Glad it was helpful. 😊
thank you for your generous responds - very helpful
Brilliant straight forward instructions
Awesome! Glad to help. 😊
Super helpful thanks! Received all of these from work with no setup instructions! I’m a nurse, not IT ;)
Awesome! Thank you for the work you do! ❤️
Same here Christina Vandersluis. Incredible 🤦🏽♀️
Mike. You need to publish a book, or something. This tutorial has been the best I have ever seen as far as setting up dual monitors, and you have an excellent way of presenting the information and the details involved. Thank you very much!
Thank you! 😊
Your video was so helpful. Thank you😊
You're welcome Renee! Glad to help. 😊
Thank you! I was able to set up my home office with your help.
Fantastic! Glad to help. 😊
Thanks Smith for this explanatory video. I really loved the step by step explanation and the review of the steps. Thanks once again
You're welcome! Glad to help. 😃👍👍
The option to "show taskbar where window is open" in the taskbar settings is a Godsend! So useful, thanks for the tip1
You're welcome! I like to use these settings to more efficiently manage having a lot of screens and apps open. Glad it helps! 😁
Thanks for sharing. I just set up a friends home network...including these dual monitors. She can now start her 'remote' job tomorrow morning. Yay! #yourock
Awesome! Glad to help. 😀👍👍
this is a great resource for new remote employees.
Thanks! Glad it's helped so many people. 😊
Just the info I needed to help with setting up my tradeing station.
2 monitors and my laptop.
Laptop for discord, 1 monitor for charts and other for my brokerage.
You're welcome! Glad to help. Good luck trading, make that $$$. When you strike it rich, don't forget the RUclips content creators who helped you along the way, LOL. 😄🤣
Thank you super helpful for WFH set up.
You're welcome! Glad to help. 😊
Thanks for posting this publicly! Like others, this is *the* video tutorial I've been looking for. Thanks, Mike!
You're welcome! I made this video for one guy, never expected it to be so popular, LOL. 😀
😍😍😍thanks so much , was able to fix the settings on my screen.
Awesome! Glad to hear. ☺👍👍
very helpful, thanks for the help Patton Oswalt!
You're welcome! Glad to help. 😊😆
Great tutorial! Thank you Mike!
@@malysisouk you're very welcome! Funny that years later, this video I recorded for one guy is still helping people out. ☺️
Thank you so much. Answered every single question I had.
Nice! Glad to help. 😊
Great video! It was very helpful. Thank you so so much!
You're welcome! 😊👍👍
Thank you! I had the thinkpad dock but worked the same!
Fantastic! We had ThinkPad docks at one of my old jobs. They're pretty good equipment, as well. Glad you got it working!
Thanks Mike Smith that helped a lot
You're welcome! Glad to help. 😊
Thank you so much sir
Appreciate for your help this helps us so much
Awesome! Glad to help. 😊👍👍
You’re simply the best
Thanks Monica! Glad to help. 😊
Hi just wondering if I could turn on the laptop using the dock (without opening the lid and pushing the power button)
Hi! Thanks for the comment. That depends on the model of laptop and the model of docking station. Many Dell laptops and Dell docking stations support this functionality. For example: the Dell E-Port series, WD15, WD19 series, and WD22 docking stations all have a dedicated power button for turning on the system. You can see it on the top of the dock in this video around the 0:45 second mark (under my hand).
Additional functionality is available in the laptop BIOS. For example, you can configure the laptop to turn on automatically when connected, whether the ports on the dock remain active if the power supply is disconnected (draw power from laptop battery), etc. These features vary depending on the specific model.
Thank You this wast extremely helpful
You're welcome! Glad to help. 😊
Great video thank you
You're welcome!
Great video and very well explained. Thank you!
Thanks! 😊👍👍
I have a Dell Inspiron 15 3000. I bought a J5 Create mod JCD543 docking station and 2 Scepter HDMI 165 HZ monitors. By watching your video, I have the laptop and the 1 screen working. The second says "No Video Input." It is connected. When I go into settings it only shows 2 monitors. Also, if I close my laptop, it goes into sleep mode and I have not been able to find how to stop that. What I really want is to just use the 2 monitors most of the time and keep the laptop closed and out of the way. Any help would be appreciated. Thanks for taking the time to make the video and ignore the trolls who gave negative comments. I appreciate the help.
Hi Thielen! Thanks for checking out my video. Personally my recommendation is to always use Dell-brand docking stations and monitors with Dell laptops. I'm not familiar with the "J5 Create mod JCD543 docking station", however from googling the specs it appears to have two HDMI outputs. Can you confirm the monitors are connected via HDMI cables? If I understand your comment correctly you have the laptop working with the dock and one external monitor, yes? Maybe try swapping the cables and monitors around and see if the other one comes on? This would help rule out a bad cable or monitor, or a loose connection on one of them.
That's where I would start - check for loose connections and faulty equipment. Maybe press the buttons on the monitors (assuming they have them) to see if the correct input is selected, or if it's getting a signal. You could also check in Device Manager to see if they're showing up. The Inspiron is a pretty low-end series of laptops but most laptops manufactured in the past 10 years should have the hardware capability to support at least two external monitors. Are you able to try yours with a Dell dock to see if it works any better?
Regarding the laptop going to sleep when closing the lid, that is a very common question. For Dell professional-series docking stations it should automatically detect the correct behavior. For non-Dell docking stations the easiest way to change the behavior is in the Windows Control Panel --> View by: Small icons --> Power Options --> Choose what closing the lid does --> and change the setting for "When I close the lid" to "Do nothing". See this screenshot for steps:
imgur.com/a/6EaPi6j
(image hosted on Imgur)
Hope this helps!
Good tutorial and I love the idea of making a set up video for your clients. Might have to do the same for my business!
Thanks! I definitely recommend it. I talk to so many people who made the switch to full-time WFH in the past 18 months and who's bosses or "IT departments" just shipped them a bunch of boxes of equipment with zero instructions how to set it up. As an IT Professional for the past 20+ years it is personally very frustrating to me to hear these stories. Why would you send someone thousands of dollars worth of equipment and not make any effort to teach them how to set it up? We can do better. 😁
@@CompTechMike absolutely! Plus it will likely save you far more time trouble shooting than it took to make the video. It's great to see WFH becoming more accepted but the learning curve will definitely be steep for some people who now have to set up their own home set up.
Thanks Mike! This helped me fix my issue! :)
You're welcome! 😀
wireless Alienware keyboard - AW768, wireless Alienware mouse - AW610m, wireless Alienware headset- AW988, Alienware AW3418DW dual monitors, Aurora M18 R3 laptop
I'm not John. But thanks for the video, was very helpful 😂
LOL! Thanks! I don't think John even works for the company anymore, but I sure got some mileage out of this simple training video I recorded for him. Glad it was helpful! 😁
thanks, that has solved my issue helpful.
Awesome! Glad the video was helpful. 😊👍👍
Very helpful. Thanks
You're welcome! 😊
Thanks for your help! Setting up my remote work station at home with docking station. Monitors are sometimes a tricky situation.
Awesome! Glad it helped! 😀
@@CompTechMike My docking station for work is the Dell WD19DC model.
@@VanderWeelPictures Nice! How do you like it? That one's not as fast as the WD19TB, but has massive power delivery for Precision laptops and high power requirement devices, I believe.
@9zero Mighty Hi! Thanks for your comment. Not sure I understand your comment exactly. Are you saying if you drag a window from one screen to the other it jumps back to the first screen again? Or is it that you can't arrange your screens in the right order? You may want to go back and watch the last 5 minutes or so of this video again to make sure your configuration is right. If you can give more details on your issue I might have more suggestions. Good luck!
Very informative, thank you!
You're welcome! Glad to help. 😊
If you're asking a question please include the exact make and model number of your laptop, docking station, and monitors. Often this information is needed to provide a specific recommendation. Thanks!
Hi Mike, not sure if you'll get my question, but I'll try anyway. I've just bought the Samsung Odyssey G9 Neo monitor. I've connected it to my MacBook Pro 13" M1 through a CalDigit ST4 dock. I bought the CalDigit dock before I found out the MacBook Pro M1 doesn't support two screens. The CalD only has one "monitor out" USB-3 output, although it has ample outputs altogether. In my online seminars using MS Teams, I need to see my participants whilst sharing my screen. I opted for the ultra wide because I didn't want to buy two 27" screens. So, here my question: Is it possible to use two powered docks connected together? I am currently looking at one of the Dell docks which has ample display-port/HDMI outputs. I don't want to lose the CalD hence my question regarding the link up. Would really appreciate your input here. Thank you 🙏
Hi! Thanks for the comment. I'm afraid I'm not familiar with any of the hardware you listed. We don't use any Macs at any of my offices and I've never used a CalDigit dock before.
If I understand your question correctly, you're trying to connect two screens to your MacBook Pro M1. And since Apple doesn't include external monitor ports or multiple USB-C, you've connected it to one dock, and are then trying to daisy-chain that dock to another, correct?
In my opinion, that's not very likely to work. Somebody did bring a Mac into our office once and we were able to get it to work sort of, but I think that was connected to a Dell WD19TB docking station. And I can't recall if it supported two screens, even with that. It's possible that it might have but us (not being Mac people) couldn't figure out how to get to the "display settings" to make any sort of adjustments. Just googling the specs of that monitor (it's a 49" monitor!?) I wonder if a laptop would even have the graphics horsepower to drive multiple of them?
Honestly all I can suggest is you try asking this question on a Mac-specific forum. There must be plenty of professional Mac users out there who've figured out a supported way to connect dual screens to their MacBooks. Unfortunately we're not one of them. We're all pretty much just standard Windows business PC users here. Without having access to that specific hardware I can't really tinker around with it for you. 😥 Good luck! If you figure it out, let me know. 🙂
@@CompTechMike Thanks anyway Mike 🙏
Really helpful ❤
You're welcome! Glad to help. 😊
great vid... just about to buy 2 screens with new laptop... so, If I dont want to use the laptop screen, (just the two larger monitors) , what settings do I need to do?
Hi! Thanks for the comment. First you'll need a docking station that supports this (not all of the cheaper ones do). I recommend look for a docking station that has an external power button (for turning the laptop on and off with the screen closed) such as the Dell WD19TB model shown in this video. Power button looks like this:
imgur.com/a/yE21UCj
(picture posted on imgur)
Then you'll need to adjust your power settings to the laptop doesn't go to sleep or hibernate when you close the lid. Power settings look like this:
imgur.com/a/TCKxPdL
Hope this helps!
@@CompTechMike thanks mate!!
Great video thanks
Have any trouble with that docking station model?
I am ordering 4 soon.
Thanks
Hi! Thanks for the comment. WD19-series docks have been great performers for us. We've got a few dozen of them now (WD19, WD19TB, WD19TBS). No major issues. Just download all the firmware updates and drivers from Dell's support site. Hope they work well for you!
Thank you. Yes very helpful. I'm not much at all computer savvy and this takes out a bit of stress. Yeee
You're welcome! Glad to help. 😊
Thank you for the video. Once it's set up. Can the laptop be closed?
Hi Jose! Thanks for checking out my dual monitor training video. Regarding being able to close the lid, this is one of the most frequently asked questions. The answer is, "it depends". Not all laptops support this. And not all docking stations support this. It also depends on your Windows settings.
To test if this will work with yours I recommend going to the Windows Control Panel --> Power Options --> Change what closing the lid does --> and change the dropdown so that it says "When I close the lid: Do nothing". By default it may be set to go to sleep when you close the lid.
I've posted a screenshot of the settings at this link:
imgur.com/a/LdbfVVm
(image hosted on Imgur)
Some laptops require adjusting BIOS settings as well, but I'd try this setting in Windows first. Also, some docking stations (like the Dell WD-series model shown in this video) have a separate power button so you can turn the laptop on or off without even opening the lid.
Hope this helps!
thanks for you helpful video
You're welcome! 😊
What Dell Software or configuration do you have installed to get that prompt for the docking station? I have dozens of the WD-19 docking stations but I've never had a prompt like that when connecting to any of our various Dell Latitudes.
Great video for users.
Hi! Thanks for watching & commenting on my video. I recorded it for one guy years ago, never expected it to take off like it did. 😆
I believe the software you're referring to is called the Thunderbolt Control Center. On some machines it's pre-installed. On others it's a download from Dell's support website, or from the Microsoft store:
Here's links to a few sources:
www.dell.com/support/home/en-us/drivers/driversdetails?driverid=tapof
www.dell.com/support/home/en-us/drivers/driversdetails?driverid=tbt14
apps.microsoft.com/store/detail/thunderbolt-control-center/9N6F0JV38PH1?hl=en-us&gl=us
I have it as part of our standard disk image when prepping workstations. I think the most recent version is the one in the Microsoft Store.
You're right, it doesn't always pop up. I believe it has something to do with different versions of BIOS/firmware and drivers. However I always instruct my users that if they do see it, to make sure they hit the dropdown and select "always connect". Otherwise the device won't work until you reopen the app and change the setting manually.
Here's a few other screenshots from the application:
imgur.com/a/VBxKdxQ
(images hosted on imgur)
Hope this helps!
@@CompTechMike I finally got around to testing this out on a Latitude 5500 and 5510. The Thunderbolt Controller software says it is not compatible and won't install. Bummer.
@@MarkTarquini interesting! I don't have any of those models so can't confirm, but they definitely have Thunderbolt? Little lightning bolt symbol next to the USB-C port, and all that? Something you need to enable in BIOS, maybe? Google tells me Thunderbolt was "optional" on those models. There may be a specific version on Dell's support website. Other than that, not the end of the world. It's not very useful software, LOL. 😆
Thank you so much it really helped.
You're welcome! 👍👍
This is help full video thank u dude
You're welcome! 😄
thanks for the info
You're welcome!
You were a great help to me thank you
You're welcome! 😊
Hello - I have an HP laptop and Dell monitors and docking station. I have two Dell monitors as well and it all worked together fine with no issues. I have a new HP laptop and plugged the docking station in and now I can't access the monitors.
Any suggestions?
Hi! I would start with the obvious stuff first. Power cycle everything, including the dock. Any difference after that? You didn't mention what model dock you have. Does it require specific drivers? You may need to download the drivers from your manufacturer's support site, if they don't install automatically.
Also, what is the model of the new laptop? Is it compatible with the old dock? Does the laptop use Thunderbolt (little lightning bolt next to the port)? Do the monitors show up at all in Device Manager or Display Settings? Maybe they just need to be enabled? Last, just go through and verify all of your connections are tight. May be something as simple as a loose wire.
Give me the specific model numbers of your hardware and maybe I can offer some more suggestions. Good luck!
Kindly if you could show us how you connect the regular keyboard with the laptop and monitor?
Hi! The USB receiver for the wireless keyboard and mouse just plugs into any available USB port. In this particular setup you can see the receiver plugged into one of the front ports on the dock at 0:45 seconds into into the video. You could also plug it into one of the USB ports on the back of the monitor or on the sides of the laptop.
Personally I recommend plugging it into the dock so that it's always there with the rest of the equipment.
For reference here is the wireless keyboard & mouse combo shown in the video. It's just a standard Logitech MK345 combo, which is a basic $35 set. Of course there are thousands of different models of wireless keyboards & mice available, this is one we've found works well for our basic business needs. 😊
www.amazon.com/Logitech-MK345-Wireless-Combo-Right-Handed/dp/B00QXT5T3U/
great training video: question: I have Alienware laptop m18, dual aw38dw monitors, wireless keyboard, mouse, headset. my monitors only have HDMI & DP connectivity. will the Dell WD19TB dock work with Alienware?? How can you configure the power options on the laptop in order to close the laptop w/o powering it down? any suggestions would be helpful thanks
Hi Brian! Thanks for checking out my video. I'm not familiar with Alienware (we mostly just use business-class equipment here), but I assume since Alienware is owned by Dell, they should be cross-compatible.
A quick Google search tells me the M18 has two Thunderbolt 4.0 USB-C ports so I'd look at the latest Thunderbolt 4.0 docking station from Dell, which is the WD22TB4:
www.dell.com/en-us/shop/dell-thunderbolt-dock-wd22tb4/apd/210-bdqh/pc-accessories
Make sure to get the firmware update tool from their support page, as well:
www.dell.com/support/home/en-us/product-support/product/wd22tb4-dock/drivers
I see the specs on the Alienware AW3418DW monitors are pretty high. You might want to review and compare with the output on the WD22TB4 (link posted above) to ensure full compatibility. For example, I believe most business docks only display 60Hz and it looks like the monitor might be able to go up to 120Hz (if that's a feature that's important to you).
Make sure to grab some good quality DisplayPort cables to ensure you aren't limited by poor quality cables. Personally we use these:
www.amazon.com/DisplayPort-Braided-32-4Gbps-Compatible-Monitor/dp/B07VVJZJ2P/
If you click on that link above it looks like they've started selling 16K-rated cables now, as well.
Regarding configuring power options on the laptop so it does not go to sleep when you close the lid, this question comes up very often. I normally keep my lid open and use it as another screen. Not all laptops support being closed while staying on, but the setting can be found in Windows under Control Panel (search for it in Start) --> then select: View by: Small Icons --> Power Options --> Choose what the power buttons do. Then change the dropdown for "When I close the lid: Do nothing". See screenshot of setting below:
imgur.com/a/TCKxPdL
(image hosted on Imgur)
Assuming your laptop supports this setting, change it and you should be good to go. Other laptops you may have to change a setting in BIOS. Basically it depends on your particular model. Hope this helps!
THANK YOU🤗
You're welcome! 😄👍👍
This was great!!! Thanks soooo much! I call my IT support and she was no help!
Ha! Maybe your IT Support should start making RUclips videos. 🤣 You're welcome. Glad to help! 😊
@@CompTechMike quick question I am trying to get volume on my laptop? I can hear others but they can’t hear me? Any suggestions?
@@FunGetAways Hi! Are you using a headset or the built-in microphone on the laptop? If you're using the built-in microphone, make sure you have the lid open (laptop not closed) so the mic can pick up your voice. I'd go through and check all the settings, since there are soooo many variables. It could be anything from your microphone, headset, to a Windows setting or a setting in whatever particular applications you are using. But I'd start with making sure that you have the correct audio input device selected, not muted, and use the built-in troubleshooting tools (Windows, Teams, Skype, Zoom, etc., all have their own tests) to test if it's being picked up. Good luck!
@@CompTechMike Thanks for the Advice! It worked and I did reset some of my settings. I hear a little ego but I think my team laptop is close when he is working? Not sure if it’s on my end or his? I turn down my volume and it helped a little.
Very good step by step video. This is exactly what I was looking for. Can I do this with a usb c to dual hdmi adapter instead of the docking station?
Hi! Thanks for the comment. It depends on the capabilities of the adapter. In general, no. Most of those are just "splitters" (display the same image on both screens). If you have a link to a specific product, feel free to post it and I can look at the specs to see if it might be able to do what you want. Otherwise I recommend using a full docking station, such as those manufactured by Dell or Plugable (brand).
Hey Mike. What about the screen resolutions for both monitors. More specifically the hertz . Is it possible to run one monitor at 120hz ? The other at 60? Thank you.
Hi TJ! Thanks for checking out my dual monitor training video. Regarding your question, the docking stations we buy here are primarily for business use and only support 60Hz. 120Hz is more typically a game setting, so not really something we look for here. However there are many different models of monitor, dock, and laptops, that do support this. So the best answer I can give you is "it depends". You'd have to read the tech specs. If your laptop, docking station, and monitor all support this, then you should be able to do what you are suggesting. Good luck!
Help! My mouse is only working on 1 of the 3 screens. The display panel is on both the other screens but the mouse won't go to those screens.
Hi! I'd go back and watch the video again - especially the part about positioning the displays so they're in the correct order. If you have them backwards or in the wrong order it may not move to the other screens like it should. For example: if your monitors are physically set up in the order 1-2-3, but the computer thinks they're in the order 3-2-1, you'll have to move it off the opposite (wrong) edge to get it to go over to the other screens.
Assuming you don't have any issues with your hardware or software drivers there's no secret to it, basically you just have to fiddle with the settings till you get it right. For example:
imgur.com/a/SiERVhC
^ Example settings screenshots hosted on Imgur for reference
Good luck!
giving you a thumbs up coz I learned something from watching this.
Thanks! 😁
When adding the monitors to the dock. Should you use the same connector - display connector? I only received one with my order so trying to see if there is a work around to use hdmi or other type monitor connection or if I need to order anther display connector.
Hi Trelynda! Thanks for checking out my video. Personally I always recommend using high quality DisplayPort cables for any connection between a docking station, desktop PC, or monitors. I've found them to produce the highest quality picture with least amount of issues.
Here's a link to the cables we're using currently:
www.amazon.com/gp/product/B07VVJZJ2P/
You can, of course, use other types of cable. I use HDMI when connecting to a TV, and DVI or VGA when connecting to legacy devices that don't support newer standards. But my recommendation is to always use high quality DisplayPort cables whenever possible (unless your devices support an even newer standard, such as the forthcoming USB-C monitors).
Here's the sketch of the wiring diagram for reference:
imgur.com/a/mPD14NL
Hope this helps!
Quick question. What if the docking station doesn't have an HDMI cable port but the laptop does? So I am connecting the hdmi cable to the laptop, thats in the docking station. Connecting the dp cable to the docking station. But it only shows either the hdmi or the dp. But not both.
Hi! Thanks for the comment. It depends on the laptop, but that should be a supported configuration on most laptops. Have you tried checking in Device Manager and Display Settings if both devices are visible on either of those pages?
Your better option may be to get a docking station that has both DisplayPort and HDMI connections. There are several models available that have both, such as the Dell WD19TB and Lenovo Thunderbolt 3 Dock Gen 2:
www.amazon.com/Dell-Thunderbolt-Docking-Station-Delivery/dp/B07V867LW4/
www.amazon.com/Lenovo-ThinkPad-Thunderbolt-40AN0135US-Capability/dp/B07M6S81CM/
Nice demo. But for some reason I feel like I'm eavesdropping. Lol.
LOL! This video was made for one guy at a place I was working. I never expected it to take off like it did. Glad it's helped so many people, though! 😄
I have connected e16 thinkpad laptop with two dual monitors of dell p2722h by using promate 13 in 1 docking station.
One of the monitor flashes for every 15 mins. Its very irritating. The same goes for all of all our collegues. What could be the solution.
Hello,
Thanks for checking out my dual monitor docking station training video. I'm afraid I'm having a hard time understanding your question. Could you clarify? You have a "Lenovo E16 laptop", 2x Dell P2722H monitors, and a Promate 13-in-1 docking station, correct? And the issue you're having is that one monitor "flashes" every 15 seconds?
When you say "the same goes for all our colleagues", are you saying you have multiple identical setups, and all are having the same problem?
I'm not familiar with the hardware you mentioned but considering you have a Lenovo laptop, I would recommend trying a docking station from Lenovo instead of a 3rd party. Also try swapping the hardware around, including the screens and cables. For example: if it's monitor #2 that's flashing and you swap it to the position of monitor #1 (with a different cable) does the problem change?
Have you checked that you are running all the latest drivers, including from Lenovo, your docking station manufacturer, Windows updates, and Intel driver updates?
That would be my recommendations:
- Make sure you've updated all your drivers and software to latest versions
- Swap the screens, try using different cables, make sure all cables are tight and securely connected
- Try using a Lenovo docking station that matches your Lenovo laptop (not a 3rd party dock)
Hope this helps, good luck!
I dont have two HDMI ports in my docking station - any tips to fix this?>
Hi! What is your exact model of laptop, monitors, and docking station? If you just need an additional HDMI port there are a variety of adapters you can use. If you tell me your exact model of equipment I may be able to suggest one. 😊
@@CompTechMike thanks - docking station has 1 hdmi it is a targus acp71eu. My laptop also has one hdmi it is a hp. I have two hdmi samsung montiors. Is it worth getting a docking station with two hdmi ports?
@@islamrewards2860 Hi! I just looked up the Targus ACP71USZ. That appears to be kind of a low-end model. I would not recommend that model docking station personally. However you should be able to use it with two HDMI monitors if you use a DVI-to-HDMI cable. Plug one monitor in to the HDMI port normally, and use the DVI port with a DVI-to-HDMI for the second. Here is a link for that cable:
www.amazon.com/BlueRigger-Speed-Adapter-Cable-Meters/dp/B004S4R5CK/
Alternatively you could plug one HDMI monitor into the dock and one into the laptop, however my recommendation would be to pick up a more capable dock. You didn't provide the exact model number of your laptop, but if it has a USB-C port your better option would be to use a USB-C or Thunderbolt dock. Good luck!
@@CompTechMike Many thanks Mike
@@islamrewards2860 you're welcome! 😊
Hi Michael! I just saw your video because I am having trouble getting both monitors to have independent screens, it's either one or the other. I can probably assume that because one screen is connected to the laptop and the other is on the docking station, but not sure. Also, I have Windows 11; this is a new HP laptop with 2 older monitors. If I look at the display, I can see all three monitors, and I can identify them, but then the cursor stays on one of them, and 2 monitors have the same information, and one is different. Not sure I'm explaining myself. You mention we can send you an email, but can't see your email address.
Hi Elizabeth! Thanks for the comment. You've described your issue perfectly. First off, I'm going to assume that your laptop has the "graphics horsepower" to drive three independent screens. Most business-class laptops manufactured in the past 10 years have this capability. Consumer-grade laptops it's hit-or-miss; not all are powerful enough to do this.
I'd start by trying to connect both external screens to the docking station. Make sure your connections are tight and that you are using high quality cables. In a typical setup for a new laptop you'd only have one cord from the dock to the laptop (the USB-C) cord. Everything else should be connected to the dock, and then from the dock to the monitors using either matching USB-C cables, DisplayPort cables, or HDMI cables. This will make sure your connections are correct. I recommend DisplayPort cables if your dock and monitors supports them. If you are using some other type of cable let me know.
Link to DisplayPort cables for reference:
www.amazon.com/DisplayPort-Braided-32-4Gbps-Compatible-Monitor/dp/B07VVJZJ2P/
I don't think you have a wiring problem but just wanted to cover that. From your description it sounds like two of your monitors are stuck in "duplicate" mode. This video is a little bit older, for a Windows 10 laptop. With Windows 11 the process is the same but the settings are a little bit different. I'd go back and re-watch the video starting at the 3:25 mark. Where you see the bracket, for example: 1|2. You need to make sure each screen independently is set to "extend".
I've tried to make screenshots of the process in Windows 11. Four screenshots hosted on Imgur. See this link:
imgur.com/a/1cUhqYc
1. Right-click on any blank area of the Windows desktop and select "Display settings"
2. Select each screen individually and hit the dropdown to change it from "duplicate" to "extend"
3. Drag them into the correct positions (if necessary), select the checkbox which one to "make main display" (if necessary). "main display" is typically either your center one or left-most one, depending on user preference
Remember to click "Apply" when done making changes
All other settings are optional and "at user preference". From within Display Settings you can also change things like resolution, orientation, and scaling. My recommendation is to leave them at whatever the "100% Recommended" setting is for your particular hardware, unless (for example) you want to make the fonts/icons larger for better visibility / poor eyesight.
4. You can also right-click on the Windows taskbar to change taskbar settings. These are all "at user preference". I've included a screenshot of my particular settings as they are what I recommend (turn off Chat, taskbar alighment = Left, show badges, show flashing, show my taskbar on all displays, show recent searches when I hover over the search icon).
So to summarize, there's no "right settings" for this. You need to go back into the Display Settings and just play around with the settings until yours works right. Make use of the "identify button" and "change duplicate to extend" dropdown. Remember to select each monitor individually, and hit "apply" when done. Assuming your wiring is correct and your laptop has the graphics horsepower to drive three independent screens, it sounds like a settings problem (rather than a hardware issue) to me.
I've also included (in the Imgur link) a couple of photos of examples. One is a photo is the machine I'm typing this answer from. The other photo is a bit of a custom setup with a laptop screen, two external monitors, and a TV. You can see how the placement of screens can be manipulated to make the best workflow for the user. Hope this info helps!
Link to pictures: imgur.com/a/1cUhqYc
My second video in this series may also be helpful to you: ruclips.net/video/4ytTXViarO8/видео.html
Do I need my laptop's ubc-c to have display compatibility in order to use a docket like this for display?
Hi! Great question! Really best I can say is "it depends". If your laptop's USB-C port supports Thunderbolt, you want to use a dock that supports Thunderbolt. If your laptop's USB-C port supports DisplayPort, you will achieve the most likelihood of success by using a dock that supports DisplayPort (sometimes referred to as "DisplayPort over USB-C"). If your laptop is a lower end model and doesn't support any of that, I would suggest try a docking station that is compatible with "DisplayLink" software. We've had best success with the "Plugable" brand docks, in that regard.
What is the exact make and model number of your laptop? Have you tried checking on your manufacturer's website if they offer a compatible dock?
You can check this other video for more info: ruclips.net/video/4ytTXViarO8/видео.html
Good luck, hope this helps!
THANK YOU SO MUCH
You're welcome! 😊👍👍
I am really struggling with this and I wonder if I am being completely thick and somehow getting the cables wrong? I cannot for the life of me get my laptop to project onto the 2 screens but the laptop does indeed show the universal dock connected
Hi Simon! Thanks for checking out my video. Sorry to hear you are struggling. As you've probably already figured out, there's no "one size fits all" answer to these issues. It's mostly a matter of trial & error. Checking cables, checking settings, etc.
I would suggest start with the "obvious stuff" first. Unplug everything. Plug in just the docking station to the laptop. Confirm that the docking station works. For example: plug in an external keyboard or mouse, USB flash drive, or Ethernet network cable to the dock. Are these accessories detected and working properly? Then plug in one monitor. Check all your connections. Make sure the monitor is getting power, and not displaying any sort of message like "no connection". If the monitor has multiple inputs, you may need to press the buttons on the monitor to select the correct input.
If you right-click on any blank area of the Windows Desktop and select "Display settings", does the monitor show up in the settings screen (possibly it's been disabled there)? If you open Control Panel --> Device Manager, does the monitor show up under the list of available monitors? Are you able to test the equipment with another laptop? Does it work with another laptop?
Are you using the docking station shown in this video or a similar model? Or something different? Some docks just don't work with some laptops. For example, we have a lot of Asus laptops here that only work with Plugable-brand docking stations. And I've seen some HP laptops that won't work with Dell docks. Have you checked on your manufacturer's website to ensure you're using a compatible device? You may need to select a different dock - for example: if you're using a Lenovo laptop, get a Lenovo docking station.
Ultimately it comes down to trial & error. Connect one thing at a time. Ensure that thing works. Test, test, test. Then move on to the next piece. That would be my suggestion. It might be something as simple as a bad cable, so try swapping those around, too. Hope this helps, good luck!
@@CompTechMike thank you so much for your reply, embarrassingly I worked out the issue so if anybody else has a dumb moment then I can help lol.
In the box for the monitors it had 2 cables, a usb connector and another cable I had both plugged in and nothing worked but after unplugging the usb it all connected and worked 😵💫
Hi! Thank you for the helpful video! I have the Dell WD19S docking station. Every time I close my laptop, the monitors shut off as well. Is there a setting that can change this? Thank you!
Hi! Thanks for the comment. The behavior you are describing is normal. It is because your laptop is configured to go to sleep when you close the lid. Most laptops are configured by default to do this. To change that you need to go into your system settings and change the behavior from "hibernate" or "sleep" to "do nothing" when you close the lid. See this screenshot (hosted on imgur):
imgur.com/a/TCKxPdL
Dual monitors and docking station training video. Recorded 12.11.2020. Basic overview of setting up and configuring laptop with dual monitors and docking station.
Setup shown in this video includes dual Dell P-series 24" monitors, Planar dual monitor stand, Dell WD19TB dock, Logitech wireless keyboard & mouse, power strip, and associated cords.
Very helpful, I used this video to setup step by step two big screens with my laptop. Appreciate. Thanks Mike Smith
@@shahid54G Fantastic! Glad to help!
Would this also work with the laptop and only one external monitor? I have a TV that I wanted to use as a second screen with the laptop. Or do I need tow external screens? I do have this particular docking station at my office as well as at home. In the office, there are two external monitors.
@@kathyreese9373 Hi! I'm not really sure I understand your question. If you have a laptop that has an HDMI port (most do) you should be able to plug the laptop directly into your TV with an HDMI cable. You wouldn't need a docking station or any other accessories. The computer should recognize it automatically, you'd just need to configure it how you want it to display (for example, duplicate or extend).
If you want to plug in two external devices (for example: a monitor and a TV) you would need appropriate connectors or adapters. Since most laptops only have connections for one external display, you would need an adapter or docking station to support multiple displays.
If your laptop does not have any external monitor connections, obviously you would need a docking station or other suitable adapter to plug in a TV. So it all pretty much depends on what type of hardware you have. If you want to comment back with your specific model number of hardware I may be able to give more advice. Good luck!
I am just wondering if I have to have 2 external monitors (like your video shows) or if I can have 1 external monitor and the laptop. I do not have a 2nd external monitor.
Can you plz provide a link where you purchased this docking station ? Thx
Hi! We usually buy them directly from our Dell rep, but you can also buy them on Amazon or most other online electronics sites. Here's the link for Amazon:
www.amazon.com/Dell-Thunderbolt-Docking-Station-Delivery/dp/B07V867LW4/
Prices are up a lot right now because of the chip shortage and supply chain issues, but it looks like they still have them in stock. Good luck!
hey I couldn't set up my monitors with the ANKER dual monitor splitter, it did not detect that there was multiply displays how do I fix it
Hi! Thanks for the comment. I'm not familiar with that particular piece of hardware but just looked up it's specs real quick. From what I could see online it appears to be a pretty low end device, with limited product compatibility. What is your exact model of laptop? Do you know if it supports DisplayPort Alt Mode? (this is listed as a requirement on the Anker site)
Also, what is your exact model of monitors? Are you getting a mirrored image on the displays? Or no image at all?
Comment back with the exact specifics of your laptop and monitors and I'll try to help you. This Anker device may work in theory (assuming your laptop meets the requirements) but in my opinion you'll save yourself a lot of hassle by getting a docking station designed specifically for your model of laptop.
I’ve tried plugging in a monitor into the usb-c using a hdmi to usb-c cable but this didn’t work. I’ve been told this is because my is -c port does support graphics????
Using the docking station you have used will this support two monitors if what I’ve been told about my usb-c port is correct.
Thanks
Hi! Thanks for the comment. You are correct - some USB-C ports, especially on lower end or "bargain" laptops do not support connecting monitors. In this case, it is unlikely that any docking station would work. What is the exact make & model of the laptop you have?
How do you make the taskbars work independently in each monitor?
When I click on an icon on an extended display(not Main) the window opens on the main monitor.
Thanks
Hi! The settings you are looking for are:
Combine taskbar buttons --> When taskbar is full
Multiple displays --> Show taskbar on all displays --> Toggle On
Show taskbar buttons on --> Taskbar where window is open
and
Combine buttons on other taskbars --> When taskbar is full
I show those settings briefly starting around the 7:10 minute mark.
This what i need Thanks
You're welcome! Glad to help. 👍👍
Question, can I connect 2 monitors with USB only? So USB from the dock to monitor 1, then USB from monitor one to monitor two?? If not, what are the cables needed for this dock station because its what my wife has and it didn't come with any cables
Hi! Thanks for the comment. I'm not entirely sure I understand your question. What you're talking about (daisy-chaining monitors) is only supported with specific DisplayPort style monitors and hardware. If your laptop ONLY has USB-A ports (not USB-C), you can try using a docking station specifically for USB-A laptop. These are sometimes marked "USB 3.0" or "USB 3.1" docking stations, and typically connect with a USB-A (regular style) USB port on one side, and a USB-B connector on the other end. An example of this type of dock would be the Dell D3100:
www.amazon.com/Dell-Display-Docking-Station-D3100/dp/B00O0M46KO/
An alternative would be if your laptop ONLY has USB-A / USB 3 ports, you could try using a pair of USB 3.0 to HDMI adapters. An example of that type of adapter would be the StarTech.com USB 3.0 to HDMI adapter:
www.amazon.com/StarTech-com-USB-HDMI-Adapter-External/dp/B00H91BQ7Y/
Obviously these links are just examples and not specific recommendations. As an IT professional my recommendation is to always use high quality Thunderbolt or USB-C docking station hardware with DisplayPort cables for best compatibility and performance, however sometimes not all laptops support these type of connections.
For reference, here is a diagram of the docking station shown in this video:
imgur.com/a/mPD14NL
(image hosted on Imgur).
I also recommend these follow-up videos if you have additional questions:
ruclips.net/video/4ytTXViarO8/видео.html
ruclips.net/video/-r84fIaxae4/видео.html
If you have older model Dell hardware this video may be helpful, as well: ruclips.net/video/hIEobv1rhyA/видео.html
If you'd like to comment back with the specific make & model number of your laptop, docking station, and monitors I may have additional suggestions. Good luck!
Nice vid 👍
Thanks! 😄👍👍
Hi, great video. I have a lenovo ideapad 3i, with USB-C port. since it doesn't thunderbolt, how could i support 2 monitors?
Hi! Thanks for the comment. I'm not familiar with the Lenovo IdeaPad 3i but I googled the specs and according to Lenovo's website that unit has a 10th or 11th Generation Intel i3 or i5 processor with NVIDIA GeForce GTX 1650 graphics chip. While I don't normally work with consumer-grade equipment, based on the specs listed it should have enough "oomph" to be able to drive two external monitors. You may want to verify those specs on your particular unit, since it appears Lenovo has released several different models of the "IdeaPad 3i".
Lenovo's website appears to list a variety of docking stations. Their site is a bit challenging to navigate as far as drilling down to a specific model that is compatible with your laptop. They appear to list a variety of models including Lenovo-branded, VisionTek, Plugable, C2G, and Targus docks, all of which are USB-C, non-Thunderbolt models.
www.lenovo.com/us/en/dc/accessories-and-software/docking
(check box for "USB Docks (Universal Cable Docks) (31)")
Likewise, Amazon results are inconclusive:
www.amazon.com/lenovo-ideapad-docking-station/s?k=lenovo+ideapad+docking+station
In the past when I used Lenovo business laptops, we always had pretty good success with Lenovo-brand docking stations such as the Gen 2 dock similar to this one:
www.amazon.com/Lenovo-ThinkPad-USB-C-40AS0090-Warranty/dp/B082M4MVFG/
We've also had pretty good luck with Plugable-brand docking stations. This appears to be a slightly newer model of the ones I've successfully used in the past:
plugable.com/products/ud-ultc4k
In any case, I would verify the specs of your exact model laptop to confirm that it supports "USB-C DisplayPort Alt Mode Output". You may need to install a driver to enable this. Another suggestion is to just buy a good brand dock from a reputable vendor on Amazon. You can always return it if it doesn't work. 😉 But that is what I would look for: A Lenovo dock listed as compatible with your *specific model* laptop, or a generic dock from a reputable manufacturer such as Plugable, that you can return if it doesn't work right. Good luck, let me know how it works out!
@@CompTechMike thanks Mike, keep up the great work 🤝. Hug from Brazil 🇧🇷🇧🇷
This helped so much but is there a way I can close my laptop lol and it not shut down my monitors
Hi Jennifer! Yes, this question comes up very often. I normally keep my lid open and use it as another screen. Not all laptops support being closed while staying on, but the setting can be found in Windows under the "Additional power settings" --> "Choose what the power buttons do". Or you can go to Control Panel --> Power Options --> System Settings. See screenshot below:
imgur.com/a/TCKxPdL
(image hosted on Imgur)
Assuming your laptop supports this setting, just change it to "When I close my lid: Do nothing" and you should be good to go. Other laptops you may have to change a setting in BIOS. Basically it depends on your particular model. Hope this helps!
My personal laptop only has a HDMI port and I have this same docking station I use for my work laptop at home. Is there an adapter you know of that can plug the type c cord from docking station to it and then plug into my laptops HDMI port to work with the docking station for my dual monitors??
Hi! Thanks for the comment. I'm not entirely sure I understand your question. Just to confirm, are you saying your laptop does not have any USB-C ports at all? What is the exact make & model number of the laptop? If you can provide the exact model number I may be able to recommend a docking station or adapter that might work with it.
Does this work only with integrated graphics on cpu or will it work without integrated graphics?
Hi! It depends on the capabilities of the laptop. Most laptops manufactured in the last 10 years are able to support at least two external monitors, provided you use a compatible docking station. What is your exact model of laptop?
If you have to take your laptop out, will your icons appear on the laptop then? Or do you have to make the icons screen #1 before you leave?
Hi Braden! Thanks for checking out my video. Assuming you are running any remotely recent version of Windows, when you disconnect the laptop from the docking station all open windows and icons will automatically move and resize as needed to fit on the laptop screen.
@@CompTechMike Great! Thank you. I’m going to use this video to get my system connected when my monitors arrive. I appreciate you taking the time to create the video and inform us.
@@bradenevans514 You're welcome! Glad to help. I have a few other videos in this series. You might want to check out this one, next, if you still have any questions:
ruclips.net/video/4ytTXViarO8/видео.html
Good luck!
thanks Mike
You're welcome! 😊