lol. Worked in a call center as a tier 2 agent for a credit card company, remember one customer told me "maybe you shouldn't be in customer service" and I thought. You know what. You're 100% right. Got a job scanning records, no customer service. No metrics to meet, 8-5 with weekends off, better time off systems, pay and managers actually appreciate me. Stay strong peeps, your mental health is more important.
People quit call centers because of they are modern day slave plantations of sorts. They are literally like you say...these people are chained to a desk all day by their headsets. The headset is the office version of a ball and chain. I don't know how they do it...I really don't.
I quit my call center job and started an amazing data entry position. I've never been happier. I used to cry every day at my horrible call center job. I got on anti depressants from it. I'm so much happier and I've only been out for a week.
This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak, I'm driving myself crazy and I don't want to talk to anyone. I feel so alone I need help!
Working in a call center has shown me just how mean humans can actually be. Because it's how people are when they feel empowered. It's horrible. I think call center work it's spiritually unhealthy and those bad words can make the body and mind unwell, going right into the ear. Yikes. I quit. I rather work at McDonald's ANYDAY
I quit because I was getting panic attacks. After 3 months of working at the one I was at, I could not disengage from the job. It followed me home. It was in my dreams. The customers everyday were shitty. I like the point you brought up about "best reps" getting those easy calls all the time but the new people get the verbal assault squads of America calling in cursing and trying to provoke you into giving back a shit attitude. The supervisors are just like you described. Perform up to an impossible standard or be fired. Or at the very least, be stuck on the current shift you start out on forever. And at the call center I was at, the recruiters told me the job wasn't a sales job, just customer service. Total lie. You could be written up for not pitching a sales offer on EVERY CALL that came in. And even if you do that, you can still be written up because the supervisor didn't like the way you pitched the offers. I don't know how you did it for 28 years man.
The United States needs to do something about certain jobs. Customers get away with so many things. It's ridiculous. Either do something or pay a lot more money so people will be willing to stay longer and the employee turnover won't be as bad
I quit my call center job recently. The last straw was when I dealt with an unreasonable caller over the phone who was getting frustrated with me. Had to give information on a check that paid for an insurance claim, we're supposed to give three different dates (processed/issued/paid) but they kept demanding one date and didn't specify which. Then a couple days later my supervisor sent an email and chastised me because I didn't give that specific date the caller wanted (even though I gave all the dates and they didn't say which date). The moment I was being scolded for merely doing my job was enough for me to finally put in my two week's notice, and that's on top of all the other crap I dealt with. If you work in a call center, I advise you to start looking for work elsewhere. Otherwise, avoid like the plague.
I quit working at the call center that I had been employed with for nearly 5 years, lined up another job and quit immediately. Feels good to be liberated.
Anyone else think AHT is crap and needs to GO?? My company says we have to have an AHT of 300 or less per call. I work w a gas company in 4 states. Like jeez. I'm human!! Not a machine!!! Can I get a drink in between calls or take a breath before rushing from one call to another?
I used to work at a corporate travel call center after being recommended by a friend. While the pay seemed good and I thought I would be going to be going places, I realized I made a mistake taking the job on the last day of training. All the unattainable metrics, the 1984 system that constantly tracks your time, the ball and chain headset, and dumbass customers drove me to insanity. I eventually quit my job for a minimum wage job at a small video game store and the appreciation of not being at a call center pushed me to work hard to be promoted to a management position. I am happy with where I am now and am glad I took the plunge to jump out to something better.
Everything you stated is True! I worked in call centers for over 5 years and I have seen it all. Me personally I never took call centers seriously because one thing I wasn't falling for is ...I do not let coworkers or members of management talk crazy to me period! When it comes to metrix , I can care less because I never loose sleep over numbers or nobody. Last but not least...when it comes to talking to customers over the phone, I remain calm at all times even when they are yelling and being nasty and rude. I mean I can't see the customer and they can't see me soooo when they are rude as hell over the phone, I just let them talk crazy while their pressure is going up!
Call center work is demeaning work. I can't wait for the day when machines can answer calls and save people the misery from working call centers. I worked call center work for 12 years and am so happy to be out. I now work internal tech support for a logistics company and love my job now and feel like a new man not tied to the phone. Do yourself a favor and don't work a call center job unless you have to.
If anyone out there thinks PT pop is making this crap up, I assure you - and after working in two call-centre jobs in the UK - he's not! I'm getting heart palpitations again just hearing this and remembering what my own experiences were. He's right on the money... .ON EVERY POINT!
I just got hired on to a call center. The training was 3 weeks. I didn’t even make it thru. I quit after a week and a half after they handed us so many scripts and let it be known we will get docked for not saying the scripts verbatim. Week 1 was a bunch of busy paperwork and memorizing the product and terms. Week 2 they already wanted us on live calls. I felt so uncomfortable and not trained enough. Our trainer took 2 calls so we could see how they go, and one call was an hour long with an argumentative customer. Something just didn’t feel right and I left.
Omg this is so true..I'm laughing right now cuz of the way he is saying it but I'm about to quit my call center cuz it's been making me so sick cuz of the intense pressure...it's a traumatic job
I really like your point of view. A month ago, I left my job where I was stable for a work from home call center job. The training did not prepare anyone in my class for being on the floor. We've all been put on the floor and it's chaos. I've made customers mad because I simply can't find the answers they're looking for or knowing the proper steps for other tasks. Help is also minimal from my leads. It is an embarrassing and frustrating situation to be in. Two days on the floor was enough for me to call my old job back. I wish I would have watched this video before taking the job.
Everything you state is 100% correct , I've had a few good supervisors ( They hate the job too, and hate enforcing BS. Metric goals that come from the top ) in general, I agree most suck in my years of working in call centers! You have walked in my shoes, wow I so relate to how demeaning this work is. There was a time when I actually questioned my work ethic, because I hated it so much...now I feel liberated in knowing I'm not alone..It really does suck!!!
I am working as a tech support at a telco company and guess what, everyday is torture. I could not believe i was able to stand that job for more than a year. As an introverted and socially awkward person, talking to random people, especially those irate (and most of the time, entitled) customers is a living nightmare. Not to mention the complete unattainable (or rather pointless) metrics, and each month i got worse and worse i experience burnouts almost everyday. I waa only working there cause i badly need money after i graduated from college but as soon as i got my professional license, i will definitely leave that god forsaken job. Thank you for making this video at least i am not the only one experiencing this ( sorry for venting out tho)
Took an inbound service call today. This Dbag requested my sup just because I asked for his full account number (need something to bring up his account using our pos 1985 DOS system). Put him on hold for ten minutes, left "sick", went to a movie.
At last - a fellow victim who understands. I was imprisoned for 7 years in one of these concentration camps and experienced the kind of hell you describe - and more. I was sacked when - after 7 years of releasing stress in between calls in a way that had never bothered anyone before (I would make comments to myself after the call had cleared) it suddenly became a problem. It also.co-incided with the corrupt call centre owner losing contracts after she had been caught misappropriating client money meant for staff training into other business ventures, hence she was looking for staff to get rid of without having to pay us redundancy money. I'm STILL on anti depressants after 10 years and it has also caused my serious financial issues and irreparable rifts with my former family. Call centres don't just ruin the inmates' lives, their families suffer too.
The call center I just quit today: the lunch room stays open with vending machines. The drinks are reasonably priced by the food items aren't. I do have the weekend off. However what he says about the breaks. I would get 7 minutes (not 7 minutes 3 seconds I made that mistake 1 time and got a written warning for termination) to use the bathroom during the entire day. I was 58 seconds late coming back from lunch once and the head of the building tapped me on the shoulder about it. If you spend more than 15 minutes 59.9 seconds (I use the decimal point because they do too) on a call, your supervisor is tapping you on the shoulder. (They start watching you at 10 minutes 1 second). Sometimes it takes 4 minutes just to have the customer find their bill so they can give you either the account # or the PIN on the account. Then another 2 or 3 to tell us what the problem is. There goes 7 minutes. You have to update the EMail address, mobile number and offer multiple promotions and surveys before you are ALLOWED to ask them what the issue is. So now 8 minutes into the call. And if you don't offer additional assistance, you fail your metrics. If the customer says yes there's another problem, there goes another 4 minutes. Now you are at 12 minutes. So you have 4 minutes left to resolve 2 problems! Some of the problems could be "My internet isn't working wireless" or "My DVR isn't working" or "I can send but not receive calls".
God I’ve worked at call center jobs and this video stated nothing but FACTS. I couldn’t meet the demanding metrics at my job, and will be terminated next time I go in.
This is so true and sad! I was one of the top performers last year (#2) in my call center and I’m still always on some report for something! The company I work for has this new stat they term “behavior” called making a human connection. So we have to make small chat while troubleshooting their phone. Hate it but I do it. But my sup listened to my call and told me I didn’t sound sincere enough... are you f%%?*! Kidding me? How the hell do you measure sincerity? The bottom line is that these companies over step their bounds. It is intrussive and humiliating. I’m like if they want a robot that they can control why not have a robotic support rep?! Oh I know because the customers want to talk to a person not a robot. Go figure! There needs to be regulations on these call center jobs because half the metrics shouldnt be legal.
You are 100% correct. How do You measure sincerity? The same with customer surveys. Many customers may like YOU on the phone but hate the company you work for and compete a negative survey. This is just crazy stuff.
In this day and age, the archaic saying of, “the customer is always right” is like saying today, “all managers go above and beyond to keep their team strong”! When it comes to a hierarchy of any kind, “It all starts from the top...”
I lasted 3 months at a call center job. Technically I was a “claims adjuster”, so they put it, but I was essentially customer service. Pay and benefits were good however, coming from a mechanic background, I could not take sitting on my ass for 9 hours a day. I was literally bouncing off the walls by the end of the day. I also could not handle being micro managed to the degree that call center employees are. The environment was as lively as a funeral parlor. I quickly learned that in this claims adjuster position, I would be required to have zero morals, and no compassion or empathy for the customers. We had to deny as many claims as humanly possible, most of which were denied on technicalities in the fine print of the contracts. There were people there that actually got their rocks off denying claims and making the customers feel like shit. I couldn’t do it. None of the coverages made any sense to me, having been an auto tech for 22 years at that point. Not to get too technical, but how can you cover the repair labor time for a head gasket job, but not cover any of the gaskets, bolts and other materials that are required to do the job? The customers were getting raped on a daily basis. 90% of the customers would end up getting reamed up the butt because of technicalities in the fine print of their contracts. It was not for me. Never attempt to work in a call center if you have empathy for other human beings. Everything he says in this video is true. 95% of the people at this company were white trash or drug addicts. They’d come back after lunch and reek the whole place up like weed, so bad you’d get a freakin contact high. The turnaround rate was astronomical. I think the first week of my training there were 3-4 people that just walked out. During my 3 months there were probably 10-15 new people that didn’t make it more than a week or so, and a bunch of employees that got canned. There was always new faces in the place, every time I’d come in in the morning, there’d be 3 or 4 people waiting to be interviewed. There were 3 shifts at this company. 8-5, 9-6, and 10-7. In the interview I asked about working the early shift because I have a son that I want to spend time with. The guy who interviewed me was like “oh yeah no problem, we can definitely work with you.” If I’d have known that all the new employees HAD to start on the 10-7 shift, I’d never have considered the job. Not to mention that there had been people working there for years, still on 10-7, still waiting to be moved up to the 9-6....it just never happened. By the time I got home at night, I had about an hour with my son and then he was in bed. After being released from the work day at 5 pm for the last 22 years, working until 7 was fucking horrid. Not to mention that it is very demotivating waking up at 9 every day to go to work. I was used to being up at 6:30-6:45. By 9 in the morning I’d be finding myself excuses to stay home because it would always feel like Saturday, then realizing that you had to be there until 7 was like a death sentence. My nights would not start until 8, sometimes later. I couldn’t do anything with friends or my family because the night is basically over by the time you get home. 3 months and I went back to being a mechanic. Never been happier, now that I’ve seen the other side. Never again will I ever entertain the thought of working at a call center...
Oh and the supervisors in my dept, which handled mechanical automotive coverage, had never wrenched a day in their lives. No idea how cars worked. I don’t know how they got in those positions because you are lost without any repair knowledge.
I worked in a Callcenter for 7 years in India doing graveyard shifts ruining my life and health. I had enough of that shit and started a business with a friend and have never been so much happier and healthier. Please never think that there is no way out.
Honestly, it seems as if there is no way out. I am working in another call center and have only been there three days and it’s taking its toll on me. I truly don’t know what to do anymore.
What worked for me is that I vowed not to go back to a callcenter no matter what and I thought of it as a prison. I then started working towards alternatives. With an openmind, I then spoke to my friends and family which helped me take a new path. I would say dispise call centers and you will find a way out.
I currently work in a Medicare sales call center. It's like I was trained for war. The biggest thing I was sold on during the interview was on how the phones would be ringing because these people are generally needing Medicare insurance. In reality it's just telemarketing draw the customer into calling and try to sale them insurance. This result in me being cursed out at and hung up on. You have to have thick skin to work some of these call center jobs. I have seen most of my traning class leave.
I am transitioning into my own business, which is the only reason I can stand it, I need the bills paid and investment money. So glad Im nearly self employed
I would decompress everyday, and have a drink to sleep. I had to spend the weekends to recover from the negative impact of the calls, and the toxic behavior permitted on the lines. Abuse isn't allowed in public, so why permitted in a work environment? Abusers are never right. Ever. I was a top performer everytime, amd always had problems getting my bonus pay, overtime, and general payroll issues were a regular occurance. I even wasn't paid for my referrals and lied to about promotions. It is a crooked world, and I saddly have to return to the pit again. Wish me luck.
The entitlement of customers is no exaggeration. And the stress level that is felt - most of the people I met were on an anti-anxiety med, and there is a truth about having ambulance come weekly out due to stress at some places is true.
The only reason you should ever work in a call center is if there's a clear path to a better department. Always do your research on the companies you are interviewing for
Ptpop I work at a call center and I’m suffering severe depression and anxiety from working at one .. from home .. I’m worried about my health and I want out of this . What should I do ?
$10/hr must be small considering the daily expenditure there in the US. Meanwhile, third world asswipes (like me) $2-3/hr and the shift is nice 1 am to 10am.
I worked for sprint telesales. Don't get me started. I just had moved to a bigger city and i needed a job fast cuz i was just starting my own bussines and i needed money. I have 2 majors, one in it and one in journalism. Nobody knew that at call centers and after 7 months i quit and when i was asked why i quit i just said that i dont like to take orders and advices from people that are stupidier than me. Management got angry and said that i will never get a job ever again in that town, quess what.. ihave my own bussines and i work as a softare developer. I still see the manager cuz we live in the same neighboorhood and i always ask him that he is looking for a better job.
Americans don't understand why they brought these jobs to my country. This job is stressful for Americans or anyone. I tell my customers why it's been outsourced, not enough customer service reps filling up the seats. They get angry not being able to speak to an American rep, despite the agent they're talking to is probably the best agent over any American reply, or most reps. I'm stressed out like you. Change needs to be done, and it can, these businesses cannot survive without it's agents.
I am on chat support and it is not different from phone support. I am doing the best I could at work but customers are very unappreciative and jerks. Aside from that, I am being accused ending chats when other agents from different department wants to redirect a customer. Like wtf is even going on here! Why would I even jeopardize myself by ending a single chat! Like seriously I am over it. They can fire me if they want. I am fed up.
Ansexty, depression, health problems and so on I tried just one more time after almost 10 years but I couldn't continue... To be in building for 10 hours a day it's really terrible.
I worked a call center for one of the USs largest cell providers for 3 years. I definitely smoked weed in my car before I went in in the morning, at my first break, lunch, and last break too. Only way I could stay sane. Now I am self employed doing a number of things. One of them being software development. I've developed commercial grade software that businesses use, and I wrote that software while being stoned. I mention this because I detected a condescending tone when you mentioned that people smoke "pot" (oh my goodness not marijuana!!!). I've smoked weed since I was 12, until I was about 32. It's 100% non toxic, and it doesn't affect a person's intelligence or ability to do complex thinking. If someone's an idiot before they get high, they'll be an idiot after they get high. If someone is intelligent before they get high, they will be intelligent after they get high. Trust me, a lot more intelligent people get high than you realize. You just don't know about it because they appear to be normal, intelligent people.
I am not against smoking weed or people who do. I am not a big fan of people coming to work high or getting high at work but I understand it and can see both sides. I was pointing out that the stress of the job drives people to drink/get high. I have seen pot increase a persons creative capabilities. I had a room mate in college that got straight A's while stoned out of his gourd on a 24/7 basis. On the other hand I have seen booze/pot destroy people lives. It's six and one half dozen.
I hate my boss and the customers. Well , some of my customers. Not all of them. Some if them are really nice that I no longer want to hang them up. But still hate it.
I've worked in call centers since 2012. My first job was working from home for a cell phone company in "High Risk" accounts. Basically, people who didn't pay their bills for 45+ days came to us. They outsourced that job to the Philippians in 2015, so I started looking for work. I ended up getting on at a Security company that goes by 3 initials in TX. I was there for six months before they fired me because someone in the background swore when I had a customer on hold. The customer never heard this, but I was fired. I then was hired on by another security company that now has 4 letters in the name and starts with M. I was there for almost 2 years, and managed to go from Tech Support, to Tech Support lvl 2, to Field Support. I then got laid off. Now I work for another call center security company that basically has an identity crisis and can't decide wtf the name is. I feel all these things. Yes, I get paid better because I have more experience but it's still hard. I do 4 10 hour days. I get there at 8am, and I'm there til 7pm. They all make all these promises and are always like "Oh there's room to move up" blah blah blah. No... Honestly, I hate it, but I have to keep doing it because I support a disabled mother. I live in a hotel room because we can't find an apartment and our car broke down. It's hell. I'm depressed and borderline suicidal most of the time because of this place. The only reason I haven't is because I love my mother and I love my girlfriend. Seriously, don't work in a call center if you have any other choice in life.
At least the call center job I worked at gave us the choice to hang up on customers if they use profanity more than once also the job I had started out at $13 an hr. This job started you out as part-time if you continue to meet your quotes you will get bumped up to full time this job I wouldn't want to be full-time I would go crazy.
Why do you think modern customers are more demanding and horrible than they used to be? I’ve worked at a call centre for a year and a half, and based on my experience, the baby boomer generation are the rudest, most impatient and demanding customer. When I see someone call through and their DOB is around late 80s-early 90s I breathe a sigh of relief because I know I’m not going to be spoken to like an absolute degenerate.
As a “post baby boomer” myself I believe we are more rude and impatient because we grew up in a time when customer service was something that companies and their employees took pride in. When I was younger, I would walk into a department store and someone would always politely, approach me to see what they could help you find. People were friendly, knowledgeable and focused. Then they would actually know about the product you were asking about. They took pride in their work. People at least pretended to care. Today, Regardless if it’s a department store or if you’re calling into a call center no one seems to know what they are talking about. There is no pride. No one knows anything about the products they sell nor do they seem to care. Younger employees make it more than apparent that THEY DO NOT CARE! CSR’s In call centers are impolite, unprofessional and have 0 people skills. Companies are filling positions with anyone who has a pulse and I speak for an entire generation when I say, WE , baby or post baby boomers, ARE COMPLETELY SICK OF IT. I was recently staying in a Best Western and the night clerk, MAYBE 25 years old was at the front desk looking bored with his head in his hand while leaning on the desk. Poor bastard was probably mad because he couldn’t play his Play Station 4 while working 2nd shift. When I asked him a question about my bill he had the nerve to roll his bloodshot eyes at me, in a sloth like motion, raise his head from his hand and ask me my name and room number. OMG I wanted to slap this guy. I can give you example upon example....like the 18-20 somethings that work in Target or Home Depot who all seem to hide in the break room or scurry away like rats from you when you approach them to them a question. We find it maddening that the younger generation has 0 critical thinking skills. No ability to think or think outside the box. I’ve seen a man my age, early 50’s, scream at a young Target employee in the electronics department because the employee had no idea what he was talking about. I yelled at a young lady in a Furniture store, who said she would be right with me only to slip back to her desk, 15 feet away from me, to stuff her face with a sandwich. Should we yell and be rude? Why not? Maybe we can provide the discipline that was so lacking in their childhood. Maybe a good tongue lashing will wake whatever remains of their grey matter. Most need to spend a few years in the military to get some structure and discipline.
🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️ I know the feeling. I work at call center right now. And I’m so done with the customers. Their so rude. And omfg I tried and tried so hard to get my scores good and I can’t. My call handle is high. Ummm... “sorry I get these long ass calls when I explain to the customer over and over again about their damn bill” or when customers leave uugh. And we have to try to save them 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️ like do I care right now no, I just want to hang up on u right now cause you’ve been so damn rude. But my job is paying 12.75hr so I’m just sticking it through for now
Can I ask? is there anyway possible for call centers to be ban for life? I saw one of your videos when you mention that call centers are basically Dinasours ... is there any way possible to make this happen quicker? or is there any way were the employee can denounce on what happens inside the call centers?
Thanks for watching. I think call centers will be replaced and are being replaced by companies making customers go to their website for answers. Also, many companies are doing a way with the "call center" as a structure to save $$$ by having reps work from home.
I wish I was getting 10 dollars an hour. We get 2 to 4 dollars an hour where I am from and because of this, soooo many call centers are coming here to set up shop to take advantage of that. Can I interrupt them in the interview and ask them why they are lying to me?
@PTTOP I'm doing my first week of training at a call center and its Day 4. I did some shadow work and the people with the sales aptitude or simply motivated can pull off the job demand but the look on their faces is exhaustion and despair. I took the job as experience to put down on the resume even with two years of previous working experience. My goal is to quit within 3 months but I might be gone in a week or a few days.
Agree! I work in a hospital at the call center (hospital operator) I hate that title. We are never told we are doing a good job, there is always something wrong. Yes, we are treated like idiots by management and callers. Great videos!
I actually make 8.00 an hour full time and we get mandatory overtime the first week of each month which is 10 hrs most days and then they take away one of your free days for you to work on for 8 hrs and the overtime pay is 12.00 (per extra hour past the 8 hr mark). Hell I dread overtime week, this month I left early and some people just missed one day just because. I’ve already gotten like 2 memos because the breaks (which I find ridiculous being tracked so aggressively over breaks) . Only been there for 4 months, just trying to push through to 6 months to then find a better job some place else, I’m only working there because I had no work experience and it was the only place that gave me a green light for work, but boy it’s not worth it mental health wise...
This guy must have worked at the worst Call Center in the world. I work for a Call Center and management is not that bad. However, I do feel like a slave to a computer and desk. I just hate the job because there is no freedom. The credit union I work for actually listens to the people who work there and have made changes. The people that work there are mostly millennials. They also ask what shift you want to work and they pay is better than average. I make $19 per hour with benefits and I receive shift differential of 15% for weekends and after 6pm. The little old ladies work at night where the money is and the young people work when they want too. Yes the customers are HORRIBLE because they won't talk to you like that in your face but act a fool over the phone. I hate the job because I'm tied to a desk, not for long. We don't have talk time and we are told to be there for the customer, but take those calls. The managers I have had have been cool. So again not sure where he worked but the company I work for is good to there employees.
Relating to so much of what you say, being employed by multiple phone jobs over the course of my life as a musician. My first phone job was dec 1983 to 1989 at Time Life then a few jellies mustard and jams for the Sheriff, Aluminum siding, News paper subscriptions, credit card protection (which was really a rip off), trash bags First aid kits for Veterans, Chase bank customer cervix, .. I only had one good job involving phones it was AAA in Palm Beach Gardens Fl. 3 years and I was very good at taking road side emergency calls . Not to brag but I got awards from customer appreciation, they had great health care supportive it was heaven as far as a function job. I guess being empathetic is a strong skill that has no need in the job market ever more. Cruise Vacations in Florida were the worst of the worst. They played disco real loud in the phone room.. Like the Bee Geees Stayin' Alive ..THATS a Rock and Roll atmosphere.. sarc They'd take your chair and you couldnt sit down in your hole until you made a sale. I was the R P McMurphy in every place I worked. I found that cannabis helped my anxiety. I called the headset cord an "Umbilicus" , and the head set a "Head Clamp". Or a "Head Vice".. but head vice sounds like head lice, so that wont work. I called my cubicle a fighting hole. I worked these jobs over this arc of life, which spans almost all of my adult existence. Thank God I have music . I enjoy your frankness. Not that you are like someone named Frank..
I work at call center now and the worst part for me is mandatory overtime! We have to do 4hrs a week overtime but now that it’s thanksgiving week we still have to do 4hrs overtime but they are not allowing people to do overtime hrs on Tuesday-Thursday because it’s “too slow of a day” literally I work Mon, Tues, wed, off Thursday work Friday Saturday, when am I suppose to do my overtime stay 1-2 hrs on fri and sat????? I’m honestly forced to go on Sunday because come on who is going to stay longer on a back to back day..........
At least consider herself lucky if you work for the parent company rather than a subcontractor. If you are actually employed by the parent company (especially a reputable company) you at least get to somewhat say proudly 'hey I work for so and so!' If you work for a subcontractor, not only do you have to deal with the pressure of unreasonable expectations, you get to sign an NDA upon hire date that you will not even mention the parent company's NAME outside the confines of the call center building. Your customers are calling in thinking they are getting some expert working on the 10th floor of some ivory tower in the big cities. In reality, they are getting some 20 something in jeans and a "F*ck the Police" tee shirt making minimum wage-working in a cubical hell that just a year ago was an old supermarket in ghetto part of Podunk, America.
Other thing to watch for: telling you there are no sales, you are "educating the customer". But you are required to send leads, and you are required to meet what's called "quote to lead" (leads that you send that turn into a sale). So it's basically doing sales and not getting a commission.
Unless 1 is in deepshit desire of money u work there, but soon get out of there. Max a year that's it. Personally what I have observe while working innit is unless 1 smoke or drinks they will stick around longer, the 1 who don't that where the health issue arises. Depression, anxiety, I use to get panic attacks a lot, high blood pressure. I decided to quit and I never regret that decision.
15:21 This is so true... One day i listened to a TL giving coaching to an agent and after the session was over the Trainer of the TL was literally reviewing that point.
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Only people who have worked in a call cented can know what its like.
lol. Worked in a call center as a tier 2 agent for a credit card company, remember one customer told me "maybe you shouldn't be in customer service" and I thought. You know what. You're 100% right. Got a job scanning records, no customer service. No metrics to meet, 8-5 with weekends off, better time off systems, pay and managers actually appreciate me. Stay strong peeps, your mental health is more important.
I’ve always wanted a job like that. Are they hiring? Lol
People quit call centers because of they are modern day slave plantations of sorts. They are literally like you say...these people are chained to a desk all day by their headsets. The headset is the office version of a ball and chain. I don't know how they do it...I really don't.
I thought I was the only one who feel this way...the anxiety, the metrics issue, feeling insufficient after training.I am happy I found your channel.
I quit my call center job and started an amazing data entry position. I've never been happier. I used to cry every day at my horrible call center job. I got on anti depressants from it. I'm so much happier and I've only been out for a week.
I personally believe it's important to quit the call center job.... The longer your in it the harder it is to move on to a different field of work.
You’re absolutely correct. I have discovered that you get pigeon holed as just a call center worker and there is no escape.
This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak, I'm driving myself crazy and I don't want to talk to anyone. I feel so alone I need help!
Working in a call center has shown me just how mean humans can actually be. Because it's how people are when they feel empowered. It's horrible. I think call center work it's spiritually unhealthy and those bad words can make the body and mind unwell, going right into the ear. Yikes. I quit. I rather work at McDonald's ANYDAY
I quit because I was getting panic attacks. After 3 months of working at the one I was at, I could not disengage from the job. It followed me home. It was in my dreams. The customers everyday were shitty. I like the point you brought up about "best reps" getting those easy calls all the time but the new people get the verbal assault squads of America calling in cursing and trying to provoke you into giving back a shit attitude. The supervisors are just like you described. Perform up to an impossible standard or be fired. Or at the very least, be stuck on the current shift you start out on forever. And at the call center I was at, the recruiters told me the job wasn't a sales job, just customer service. Total lie. You could be written up for not pitching a sales offer on EVERY CALL that came in. And even if you do that, you can still be written up because the supervisor didn't like the way you pitched the offers.
I don't know how you did it for 28 years man.
I have to smoke weed just to handle the coworkers.
The United States needs to do something about certain jobs. Customers get away with so many things. It's ridiculous. Either do something or pay a lot more money so people will be willing to stay longer and the employee turnover won't be as bad
So I'm not crazy ...i feel like I could become an alcoholic if I do this for years
Try to steer away from self medicating. Update your resume and find something your happier doing instead.
I quit my call center job recently.
The last straw was when I dealt with an unreasonable caller over the phone who was getting frustrated with me. Had to give information on a check that paid for an insurance claim, we're supposed to give three different dates (processed/issued/paid) but they kept demanding one date and didn't specify which. Then a couple days later my supervisor sent an email and chastised me because I didn't give that specific date the caller wanted (even though I gave all the dates and they didn't say which date). The moment I was being scolded for merely doing my job was enough for me to finally put in my two week's notice, and that's on top of all the other crap I dealt with. If you work in a call center, I advise you to start looking for work elsewhere. Otherwise, avoid like the plague.
I’ve been there when dealing with banking Customers.
I got physically sick multiple times this year...
Sorry to hear that.
There was a time that I told my customer that I was having anxiety attack because of her, and you know what? She did not care at all!!!
I quit working at the call center that I had been employed with for nearly 5 years, lined up another job and quit immediately. Feels good to be liberated.
in few years, all call centres job will be taken by AI robots and humans will become free.
Anyone else think AHT is crap and needs to GO?? My company says we have to have an AHT of 300 or less per call. I work w a gas company in 4 states. Like jeez. I'm human!! Not a machine!!! Can I get a drink in between calls or take a breath before rushing from one call to another?
I used to work at a corporate travel call center after being recommended by a friend. While the pay seemed good and I thought I would be going to be going places, I realized I made a mistake taking the job on the last day of training.
All the unattainable metrics, the 1984 system that constantly tracks your time, the ball and chain headset, and dumbass customers drove me to insanity.
I eventually quit my job for a minimum wage job at a small video game store and the appreciation of not being at a call center pushed me to work hard to be promoted to a management position. I am happy with where I am now and am glad I took the plunge to jump out to something better.
Thanks for watching. I hear you. Call center work drove me to do anything BUT that. It’s awful.
Your videos are nice , I worked four years in a call center and almost lost my mind .
Everything you stated is True! I worked in call centers for over 5 years and I have seen it all. Me personally I never took call centers seriously because one thing I wasn't falling for is ...I do not let coworkers or members of management talk crazy to me period! When it comes to metrix , I can care less because I never loose sleep over numbers or nobody. Last but not least...when it comes to talking to customers over the phone, I remain calm at all times even when they are yelling and being nasty and rude. I mean I can't see the customer and they can't see me soooo when they are rude as hell over the phone, I just let them talk crazy while their pressure is going up!
Call center work is demeaning work. I can't wait for the day when machines can answer calls and save people the misery from working call centers. I worked call center work for 12 years and am so happy to be out. I now work internal tech support for a logistics company and love my job now and feel like a new man not tied to the phone. Do yourself a favor and don't work a call center job unless you have to.
I am DESPERATE to get out of my call center job. I just can't seem to catch a break.
If anyone out there thinks PT pop is making this crap up, I assure you - and after working in two call-centre jobs in the UK - he's not!
I'm getting heart palpitations again just hearing this and remembering what my own experiences were.
He's right on the money... .ON EVERY POINT!
Thanks for your support. People don't believe me when I tell them how bad it is.
I really need to get out of call centre work. I am working 9 years and I am trying so hard to get out. It's so depressing. I am so depressed.
I just got hired on to a call center. The training was 3 weeks. I didn’t even make it thru. I quit after a week and a half after they handed us so many scripts and let it be known we will get docked for not saying the scripts verbatim. Week 1 was a bunch of busy paperwork and memorizing the product and terms. Week 2 they already wanted us on live calls. I felt so uncomfortable and not trained enough. Our trainer took 2 calls so we could see how they go, and one call was an hour long with an argumentative customer. Something just didn’t feel right and I left.
Omg this is so true..I'm laughing right now cuz of the way he is saying it but I'm about to quit my call center cuz it's been making me so sick cuz of the intense pressure...it's a traumatic job
The stress is really bad. Thanks for watching.
I did 3 months I was hell no ! not with a degree I rather sit home than go to one sorry but I know people have bills to pay
I really like your point of view. A month ago, I left my job where I was stable for a work from home call center job. The training did not prepare anyone in my class for being on the floor. We've all been put on the floor and it's chaos. I've made customers mad because I simply can't find the answers they're looking for or knowing the proper steps for other tasks. Help is also minimal from my leads. It is an embarrassing and frustrating situation to be in. Two days on the floor was enough for me to call my old job back. I wish I would have watched this video before taking the job.
Everything you state is 100% correct , I've had a few good supervisors ( They hate the job too, and hate enforcing BS. Metric goals that come from the top ) in general, I agree most suck in my years of working in call centers! You have walked in my shoes, wow I so relate to how demeaning this work is. There was a time when I actually questioned my work ethic, because I hated it so much...now I feel liberated in knowing I'm not alone..It really does suck!!!
I am working as a tech support at a telco company and guess what, everyday is torture. I could not believe i was able to stand that job for more than a year. As an introverted and socially awkward person, talking to random people, especially those irate (and most of the time, entitled) customers is a living nightmare. Not to mention the complete unattainable (or rather pointless) metrics, and each month i got worse and worse i experience burnouts almost everyday. I waa only working there cause i badly need money after i graduated from college but as soon as i got my professional license, i will definitely leave that god forsaken job. Thank you for making this video at least i am not the only one experiencing this ( sorry for venting out tho)
Took an inbound service call today. This Dbag requested my sup just because I asked for his full account number (need something to bring up his account using our pos 1985 DOS system). Put him on hold for ten minutes, left "sick", went to a movie.
At last - a fellow victim who understands. I was imprisoned for 7 years in one of these concentration camps and experienced the kind of hell you describe - and more. I was sacked when - after 7 years of releasing stress in between calls in a way that had never bothered anyone before (I would make comments to myself after the call had cleared) it suddenly became a problem. It also.co-incided with the corrupt call centre owner losing contracts after she had been caught misappropriating client money meant for staff training into other business ventures, hence she was looking for staff to get rid of without having to pay us redundancy money. I'm STILL on anti depressants after 10 years and it has also caused my serious financial issues and irreparable rifts with my former family. Call centres don't just ruin the inmates' lives, their families suffer too.
The call center I just quit today: the lunch room stays open with vending machines. The drinks are reasonably priced by the food items aren't. I do have the weekend off. However what he says about the breaks. I would get 7 minutes (not 7 minutes 3 seconds I made that mistake 1 time and got a written warning for termination) to use the bathroom during the entire day. I was 58 seconds late coming back from lunch once and the head of the building tapped me on the shoulder about it. If you spend more than 15 minutes 59.9 seconds (I use the decimal point because they do too) on a call, your supervisor is tapping you on the shoulder. (They start watching you at 10 minutes 1 second). Sometimes it takes 4 minutes just to have the customer find their bill so they can give you either the account # or the PIN on the account. Then another 2 or 3 to tell us what the problem is. There goes 7 minutes. You have to update the EMail address, mobile number and offer multiple promotions and surveys before you are ALLOWED to ask them what the issue is. So now 8 minutes into the call. And if you don't offer additional assistance, you fail your metrics. If the customer says yes there's another problem, there goes another 4 minutes. Now you are at 12 minutes. So you have 4 minutes left to resolve 2 problems! Some of the problems could be "My internet isn't working wireless" or "My DVR isn't working" or "I can send but not receive calls".
Toxic environment, difficult metrics, queing and irate customers.
God I’ve worked at call center jobs and this video stated nothing but FACTS. I couldn’t meet the demanding metrics at my job, and will be terminated next time I go in.
This is so true and sad! I was one of the top performers last year (#2) in my call center and I’m still always on some report for something! The company I work for has this new stat they term “behavior” called making a human connection. So we have to make small chat while troubleshooting their phone. Hate it but I do it. But my sup listened to my call and told me I didn’t sound sincere enough... are you f%%?*! Kidding me? How the hell do you measure sincerity? The bottom line is that these companies over step their bounds. It is intrussive and humiliating. I’m like if they want a robot that they can control why not have a robotic support rep?! Oh I know because the customers want to talk to a person not a robot. Go figure! There needs to be regulations on these call center jobs because half the metrics shouldnt be legal.
You are 100% correct. How do
You measure sincerity? The same with customer surveys. Many customers may like YOU on the phone but hate the company you work for and compete a negative survey. This is just crazy stuff.
In this day and age, the archaic saying of, “the customer is always right” is like saying today, “all managers go above and beyond to keep their team strong”!
When it comes
to a hierarchy of any kind, “It all starts from the top...”
I lasted 3 months at a call center job. Technically I was a “claims adjuster”, so they put it, but I was essentially customer service. Pay and benefits were good however, coming from a mechanic background, I could not take sitting on my ass for 9 hours a day. I was literally bouncing off the walls by the end of the day. I also could not handle being micro managed to the degree that call center employees are. The environment was as lively as a funeral parlor. I quickly learned that in this claims adjuster position, I would be required to have zero morals, and no compassion or empathy for the customers. We had to deny as many claims as humanly possible, most of which were denied on technicalities in the fine print of the contracts. There were people there that actually got their rocks off denying claims and making the customers feel like shit. I couldn’t do it. None of the coverages made any sense to me, having been an auto tech for 22 years at that point. Not to get too technical, but how can you cover the repair labor time for a head gasket job, but not cover any of the gaskets, bolts and other materials that are required to do the job? The customers were getting raped on a daily basis. 90% of the customers would end up getting reamed up the butt because of technicalities in the fine print of their contracts. It was not for me. Never attempt to work in a call center if you have empathy for other human beings.
Everything he says in this video is true. 95% of the people at this company were white trash or drug addicts. They’d come back after lunch and reek the whole place up like weed, so bad you’d get a freakin contact high. The turnaround rate was astronomical. I think the first week of my training there were 3-4 people that just walked out. During my 3 months there were probably 10-15 new people that didn’t make it more than a week or so, and a bunch of employees that got canned. There was always new faces in the place, every time I’d come in in the morning, there’d be 3 or 4 people waiting to be interviewed. There were 3 shifts at this company. 8-5, 9-6, and 10-7. In the interview I asked about working the early shift because I have a son that I want to spend time with. The guy who interviewed me was like “oh yeah no problem, we can definitely work with you.” If I’d have known that all the new employees HAD to start on the 10-7 shift, I’d never have considered the job. Not to mention that there had been people working there for years, still on 10-7, still waiting to be moved up to the 9-6....it just never happened. By the time I got home at night, I had about an hour with my son and then he was in bed. After being released from the work day at 5 pm for the last 22 years, working until 7 was fucking horrid. Not to mention that it is very demotivating waking up at 9 every day to go to work. I was used to being up at 6:30-6:45. By 9 in the morning I’d be finding myself excuses to stay home because it would always feel like Saturday, then realizing that you had to be there until 7 was like a death sentence. My nights would not start until 8, sometimes later. I couldn’t do anything with friends or my family because the night is basically over by the time you get home.
3 months and I went back to being a mechanic. Never been happier, now that I’ve seen the other side. Never again will I ever entertain the thought of working at a call center...
Oh and the supervisors in my dept, which handled mechanical automotive coverage, had never wrenched a day in their lives. No idea how cars worked. I don’t know how they got in those positions because you are lost without any repair knowledge.
I quit the fucking fuck call center Yesterday i am Jobless and happy
You were correct on how they behave about metrics..thoo...it's a mess....
I worked in a Callcenter for 7 years in India doing graveyard shifts ruining my life and health. I had enough of that shit and started a business with a friend and have never been so much happier and healthier. Please never think that there is no way out.
Honestly, it seems as if there is no way out. I am working in another call center and have only been there three days and it’s taking its toll on me. I truly don’t know what to do anymore.
What worked for me is that I vowed not to go back to a callcenter no matter what and I thought of it as a prison. I then started working towards alternatives. With an openmind, I then spoke to my friends and family which helped me take a new path. I would say dispise call centers and you will find a way out.
Dude I so appreciate your honesty here , I'm sure you speak for most of us. These jobs are truly a test of patience
I could, under no circumstances, work in that kind of environment-kudos to you all who have for any amount of time!
Sure you could. But first you would have to see a dominatrix to get the hang of the job. Lol
I currently work in a Medicare sales call center. It's like I was trained for war. The biggest thing I was sold on during the interview was on how the phones would be ringing because these people are generally needing Medicare insurance. In reality it's just telemarketing draw the customer into calling and try to sale them insurance. This result in me being cursed out at and hung up on. You have to have thick skin to work some of these call center jobs. I have seen most of my traning class leave.
I am transitioning into my own business, which is the only reason I can stand it, I need the bills paid and investment money. So glad Im nearly self employed
I would decompress everyday, and have a drink to sleep. I had to spend the weekends to recover from the negative impact of the calls, and the toxic behavior permitted on the lines. Abuse isn't allowed in public, so why permitted in a work environment? Abusers are never right. Ever. I was a top performer everytime, amd always had problems getting my bonus pay, overtime, and general payroll issues were a regular occurance. I even wasn't paid for my referrals and lied to about promotions. It is a crooked world, and I saddly have to return to the pit again. Wish me luck.
Good luck. I may have to return too. Thanks
for watching.
The entitlement of customers is no exaggeration. And the stress level that is felt - most of the people I met were on an anti-anxiety med, and there is a truth about having ambulance come weekly out due to stress at some places is true.
100% 10 years in a call center and I feel like I'm about to have a heart attack. :( glad to know it's not just me.
You’re not alone. Ten years? That’s great.
The only reason you should ever work in a call center is if there's a clear path to a better department. Always do your research on the companies you are interviewing for
Ptpop I work at a call center and I’m suffering severe depression and anxiety from working at one .. from home .. I’m worried about my health and I want out of this . What should I do ?
Thanks for watching. The best advice I can give is to update your resume and start looking for a new career path that won't make you as unhappy.
This guy is great. he is from now my terapist!
Glad you like my videos. I charge $250 an hour for my psychotherapy services. lol
Just came across this video. 110% honest I've made the BEST decision walking away from that environment.
I only worked that kind of job for 1 day.
It was the first and last time.
I told all others that started with me: See ya tomorrow
and that was it.
$10/hr must be small considering the daily expenditure there in the US. Meanwhile, third world asswipes (like me) $2-3/hr and the shift is nice 1 am to 10am.
I worked for sprint telesales. Don't get me started. I just had moved to a bigger city and i needed a job fast cuz i was just starting my own bussines and i needed money. I have 2 majors, one in it and one in journalism. Nobody knew that at call centers and after 7 months i quit and when i was asked why i quit i just said that i dont like to take orders and advices from people that are stupidier than me. Management got angry and said that i will never get a job ever again in that town, quess what.. ihave my own bussines and i work as a softare developer. I still see the manager cuz we live in the same neighboorhood and i always ask him that he is looking for a better job.
I worked for airline call center it was hell!! Health and healing since not there!
Americans don't understand why they brought these jobs to my country. This job is stressful for Americans or anyone. I tell my customers why it's been outsourced, not enough customer service reps filling up the seats. They get angry not being able to speak to an American rep, despite the agent they're talking to is probably the best agent over any American reply, or most reps. I'm stressed out like you. Change needs to be done, and it can, these businesses cannot survive without it's agents.
I am on chat support and it is not different from phone support. I am doing the best I could at work but customers are very unappreciative and jerks. Aside from that, I am being accused ending chats when other agents from different department wants to redirect a customer. Like wtf is even going on here! Why would I even jeopardize myself by ending a single chat! Like seriously I am over it. They can fire me if they want. I am fed up.
Ansexty, depression, health problems and so on I tried just one more time after almost 10 years but I couldn't continue... To be in building for 10 hours a day it's really terrible.
No one should take a call center job. Working at McDonalds is better.
I love your videos about call centers. For better or for worse, that is your niche.
I worked a call center for one of the USs largest cell providers for 3 years. I definitely smoked weed in my car before I went in in the morning, at my first break, lunch, and last break too. Only way I could stay sane. Now I am self employed doing a number of things. One of them being software development. I've developed commercial grade software that businesses use, and I wrote that software while being stoned. I mention this because I detected a condescending tone when you mentioned that people smoke "pot" (oh my goodness not marijuana!!!). I've smoked weed since I was 12, until I was about 32. It's 100% non toxic, and it doesn't affect a person's intelligence or ability to do complex thinking. If someone's an idiot before they get high, they'll be an idiot after they get high. If someone is intelligent before they get high, they will be intelligent after they get high. Trust me, a lot more intelligent people get high than you realize. You just don't know about it because they appear to be normal, intelligent people.
I am not against smoking weed or people who do. I am not a big fan of people coming to work high or getting high at work but I understand it and can see both sides. I was pointing out that the stress of the job drives people to drink/get high. I have seen pot increase a persons creative capabilities. I had a room mate in college that got straight A's while stoned out of his gourd on a 24/7 basis. On the other hand I have seen booze/pot destroy people lives. It's six and one half dozen.
10 dollars an hour? Here in the Philippines, I'm a call center agent and I'm only getting like 10 dollars for the whole 9 hours.. It sucks.
I like your sincerity and transparency! I'm really enjoying your videos...
Thanks. I try to keep it real. Too many people here on RUclips try to dress things up. Thanks for watching.
I hate my boss and the customers. Well , some of my customers. Not all of them. Some if them are really nice that I no longer want to hang them up. But still hate it.
I've worked in call centers since 2012. My first job was working from home for a cell phone company in "High Risk" accounts. Basically, people who didn't pay their bills for 45+ days came to us. They outsourced that job to the Philippians in 2015, so I started looking for work. I ended up getting on at a Security company that goes by 3 initials in TX. I was there for six months before they fired me because someone in the background swore when I had a customer on hold. The customer never heard this, but I was fired. I then was hired on by another security company that now has 4 letters in the name and starts with M. I was there for almost 2 years, and managed to go from Tech Support, to Tech Support lvl 2, to Field Support. I then got laid off. Now I work for another call center security company that basically has an identity crisis and can't decide wtf the name is. I feel all these things. Yes, I get paid better because I have more experience but it's still hard. I do 4 10 hour days. I get there at 8am, and I'm there til 7pm. They all make all these promises and are always like "Oh there's room to move up" blah blah blah. No... Honestly, I hate it, but I have to keep doing it because I support a disabled mother. I live in a hotel room because we can't find an apartment and our car broke down. It's hell. I'm depressed and borderline suicidal most of the time because of this place. The only reason I haven't is because I love my mother and I love my girlfriend. Seriously, don't work in a call center if you have any other choice in life.
Man you told no lies here! 🤣🤣🤣
Can the next video be about getting fired from a call center? That’d be interesting. Or maybe I haven’t seen all the videos 😂
Hi Meris. I have never been fired from a call center but I will see what I can do. Thanks for the idea. I know people who have been fired though.
At least the call center job I worked at gave us the choice to hang up on customers if they use profanity more than once also the job I had started out at $13 an hr. This job started you out as part-time if you continue to meet your quotes you will get bumped up to full time this job I wouldn't want to be full-time I would go crazy.
Why do you think modern customers are more demanding and horrible than they used to be? I’ve worked at a call centre for a year and a half, and based on my experience, the baby boomer generation are the rudest, most impatient and demanding customer. When I see someone call through and their DOB is around late 80s-early 90s I breathe a sigh of relief because I know I’m not going to be spoken to like an absolute degenerate.
As a “post baby boomer” myself I believe we are more rude and impatient because we grew up in a time when customer service was something that companies and their employees took pride in. When I was younger, I would walk into a department store and someone would always politely, approach me to see what they could help you find. People were friendly, knowledgeable and focused. Then they would actually know about the product you were asking about. They took pride in their work. People at least pretended to care.
Today, Regardless if it’s a department store or if you’re calling into a call center no one seems to know what they are talking about. There is no pride. No one knows anything about the products they sell nor do they seem to care. Younger employees make it more than apparent that THEY DO NOT CARE! CSR’s In call centers are impolite, unprofessional and have 0 people skills. Companies are filling positions with anyone who has a pulse and I speak for an entire generation when I say, WE , baby or post baby boomers, ARE COMPLETELY SICK OF IT.
I was recently staying in a Best Western and the night clerk, MAYBE 25 years old was at the front desk looking bored with his head in his hand while leaning on the desk. Poor bastard was probably mad because he couldn’t play his Play Station 4 while working 2nd shift. When I asked him a question about my bill he had the nerve to roll his bloodshot eyes at me, in a sloth like motion, raise his head from his hand and ask me my name and room number. OMG I wanted to slap this guy.
I can give you example upon example....like the 18-20 somethings that work in Target or Home Depot who all seem to hide in the break room or scurry away like rats from you when you approach them to them a question.
We find it maddening that the younger generation has 0 critical thinking skills. No ability to think or think outside the box. I’ve seen a man my age, early 50’s, scream at a young Target employee in the electronics department because the employee had no idea what he was talking about. I yelled at a young lady in a Furniture store, who said she would be right with me only to slip back to her desk, 15 feet away from me, to stuff her face with a sandwich.
Should we yell and be rude? Why not? Maybe we can provide the discipline that was so lacking in their childhood. Maybe a good tongue lashing will wake whatever remains of their grey matter. Most need to spend a few years in the military to get some structure and discipline.
Yup. .100 % accurate! It's an asylum - like
atmosphere. .Lol
People are most likely to be fired than stay around long enough to be in a position to quit.
🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️ I know the feeling. I work at call center right now. And I’m so done with the customers. Their so rude. And omfg I tried and tried so hard to get my scores good and I can’t. My call handle is high. Ummm... “sorry I get these long ass calls when I explain to the customer over and over again about their damn bill” or when customers leave uugh. And we have to try to save them 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️ like do I care right now no, I just want to hang up on u right now cause you’ve been so damn rude. But my job is paying 12.75hr so I’m just sticking it through for now
#8 is so true!!! I have been there nearly 2 years and still am not a trainer/sup.
Can I ask? is there anyway possible for call centers to be ban for life? I saw one of your videos when you mention that call centers are basically Dinasours ... is there any way possible to make this happen quicker? or is there any way were the employee can denounce on what happens inside the call centers?
Thanks for watching. I think call centers will be replaced and are being replaced by companies making customers go to their website for answers. Also, many companies are doing a way with the "call center" as a structure to save $$$ by having reps work from home.
I wish I was getting 10 dollars an hour. We get 2 to 4 dollars an hour where I am from and because of this, soooo many call centers are coming here to set up shop to take advantage of that. Can I interrupt them in the interview and ask them why they are lying to me?
@PTTOP I'm doing my first week of training at a call center and its Day 4. I did some shadow work and the people with the sales aptitude or simply motivated can pull off the job demand but the look on their faces is exhaustion and despair. I took the job as experience to put down on the resume even with two years of previous working experience. My goal is to quit within 3 months but I might be gone in a week or a few days.
Have you ever spoke on hearing loss due to call center work. I just quit after 21 years because of it!!
No. I have never heard of that but it’s not surprising.
Agree! I work in a hospital at the call center (hospital operator) I hate that title. We are never told we are doing a good job, there is always something wrong. Yes, we are treated like idiots by management and callers. Great videos!
how many filipinos/indians here? philippines so many centers
Just left my call. Center job. Joining the airforce in 2 weeks. Not a big deal, but call centers do suck. Bad
You're right.💯. Spot on point.
Love this guy.he tells the truth and it’s hilarious
I actually make 8.00 an hour full time and we get mandatory overtime the first week of each month which is 10 hrs most days and then they take away one of your free days for you to work on for 8 hrs and the overtime pay is 12.00 (per extra hour past the 8 hr mark). Hell I dread overtime week, this month I left early and some people just missed one day just because. I’ve already gotten like 2 memos because the breaks (which I find ridiculous being tracked so aggressively over breaks) . Only been there for 4 months, just trying to push through to 6 months to then find a better job some place else, I’m only working there because I had no work experience and it was the only place that gave me a green light for work, but boy it’s not worth it mental health wise...
This makes me so sad because it's so true. That's exactly how i felt. 🙁
Thankfully I work from home, but I will say working till 12 AM kind of sucks. I have Friday, Saturday & Sunday off.
This guy must have worked at the worst Call Center in the world. I work for a Call Center and management is not that bad. However, I do feel like a slave to a computer and desk. I just hate the job because there is no freedom. The credit union I work for actually listens to the people who work there and have made changes. The people that work there are mostly millennials. They also ask what shift you want to work and they pay is better than average. I make $19 per hour with benefits and I receive shift differential of 15% for weekends and after 6pm. The little old ladies work at night where the money is and the young people work when they want too. Yes the customers are HORRIBLE because they won't talk to you like that in your face but act a fool over the phone. I hate the job because I'm tied to a desk, not for long. We don't have talk time and we are told to be there for the customer, but take those calls. The managers I have had have been cool. So again not sure where he worked but the company I work for is good to there employees.
This is the funniest sh*t I ever seen..
I'm from Youngstown Ohio, so I feel everything you're saying 😂
Relating to so much of what you say, being employed by multiple phone jobs over the course of my life as a musician. My first phone job was dec 1983 to 1989 at Time Life then a few jellies mustard and jams for the Sheriff, Aluminum siding, News paper subscriptions, credit card protection (which was really a rip off), trash bags First aid kits for Veterans, Chase bank customer cervix, ..
I only had one good job involving phones it was AAA in Palm Beach Gardens Fl.
3 years and I was very good at taking road side emergency calls .
Not to brag but I got awards from customer appreciation, they had great health care supportive it was heaven as far as a function job.
I guess being empathetic is a strong skill that has no need in the job market ever more.
Cruise Vacations in Florida were the worst of the worst.
They played disco real loud in the phone room.. Like the Bee Geees Stayin' Alive ..THATS a Rock and Roll atmosphere.. sarc
They'd take your chair and you couldnt sit down in your hole until you made a sale.
I was the R P McMurphy in every place I worked.
I found that cannabis helped my anxiety.
I called the headset cord an "Umbilicus" , and the head set a "Head Clamp".
Or a "Head Vice".. but head vice sounds like head lice, so that wont work.
I called my cubicle a fighting hole.
I worked these jobs over this arc of life, which spans almost all of my adult existence.
Thank God I have music .
I enjoy your frankness.
Not that you are like someone named Frank..
Please watch: "Attn. Call Center Survivors My Book Will Be Published July 4th 2018."ruclips.net/video/QWcDSH-patc/видео.html
I work at call center now and the worst part for me is mandatory overtime! We have to do 4hrs a week overtime but now that it’s thanksgiving week we still have to do 4hrs overtime but they are not allowing people to do overtime hrs on Tuesday-Thursday because it’s “too slow of a day” literally I work Mon, Tues, wed, off Thursday work Friday Saturday, when am I suppose to do my overtime stay 1-2 hrs on fri and sat????? I’m honestly forced to go on Sunday because come on who is going to stay longer on a back to back day..........
At least consider herself lucky if you work for the parent company rather than a subcontractor. If you are actually employed by the parent company (especially a reputable company) you at least get to somewhat say proudly 'hey I work for so and so!' If you work for a subcontractor, not only do you have to deal with the pressure of unreasonable expectations, you get to sign an NDA upon hire date that you will not even mention the parent company's NAME outside the confines of the call center building. Your customers are calling in thinking they are getting some expert working on the 10th floor of some ivory tower in the big cities. In reality, they are getting some 20 something in jeans and a "F*ck the Police" tee shirt making minimum wage-working in a cubical hell that just a year ago was an old supermarket in ghetto part of Podunk, America.
Other thing to watch for: telling you there are no sales, you are "educating the customer". But you are required to send leads, and you are required to meet what's called "quote to lead" (leads that you send that turn into a sale). So it's basically doing sales and not getting a commission.
Honestly, right now I am hesitating to apply in call center.😅
Your on point man. It's a trap job.
Unless 1 is in deepshit desire of money u work there, but soon get out of there. Max a year that's it. Personally what I have observe while working innit is unless 1 smoke or drinks they will stick around longer, the 1 who don't that where the health issue arises. Depression, anxiety, I use to get panic attacks a lot, high blood pressure. I decided to quit and I never regret that decision.
15:21 This is so true... One day i listened to a TL giving coaching to an agent and after the session was over the Trainer of the TL was literally reviewing that point.
All the jobs at amazon suck ...
Do they really? I have heard that working in the distribution centers is really bad.