our supplier uses the Fast Connect system: one box with a coil having the pole/end fitting. then played out to your site. a home is drilled through the wall ending in a fibre wall jack. alternatively, an optical network terminal is used as a junction. easy! my install was about one hour's time....bonus: the installer let me keep the excess... and I used this as a Christmas wreath!
I've got lightspeed being fitted in 2 days and I'm so looking forward to having faster interwebs speed then I've had for the last 10 years through the crappy old copper cable that BT refused to replace. This video has given me an insight in to what to expect. I may even film my own installation for others as there's not many videos i can find on this subject
I’m in the same boat! I can’t wait. I’ve just found out on Saturday and BT offices are closed till Monday so it will be my first job Monday morning! Ha I’m nerding out! Just hope it’s not an anti climax and we don’t have any issues
Ours is going in on 15th december. Went for the 100mbps service as that's more than ample for us and more than double our current service and the same price too @ £24.99 plus free installation! Can't go wrong at that price.
@@RLSComputerServices ill be getting youfibre 1gbps for £25 a month when its installed appently they are on track with the network build, but they are taking ages in my area
Hi RLS, thanks for the video, interesting. How was the speed issue followed up? Does the service allow for port forwarding? I know static IPs are not currently provided, is that ok for you?
Hi Stephen, thanks for watching. It was followed up the very next day by Lightspeed and now we get speeds of at least 1,00Mbps Down and 768Mbps Up. As for the port forwarding, you can do that through the app which I am thinking of showing in another video. Tell me what you think. Don't forget to Like, Subscribe and Share!
I cancelled,but a few days ago they got back to me with a good offer - so I'll give them another try - just not going to cancel my Sky broadband until they turn up on the day
Hmmm BT seems to be quite different. A CPC box outside and an internal ONT terminal out of which comes an Ethernet cable that plugs into their Smart Hub 2. Im a complete novice so possibly am completely incorrect.
Hi Nick. Remember, it's Openreach, not BT. Openreach install a box externally called a CSP (customer service point) which then goes into an ONT where the fibre finally terminates. The reason for the ONT is so that an ethernet cable can run from there to the many different routers on the Openreach network. A customer may be with BT and another may be with EE. Same ONT but means another router can just be plugged onto the end of it. At Lightspeed it's only one service and one service only coming down the pipe. So, no need for a separate ONT and router. Hope this helps
I’m looking at getting Youfibre but don’t understand all the boxes? I’m a little worried because iv not been out of the house in almost 4yr because I can’t have a covid vaccine because of health issues so iv gotta do everything online, shopping, doctors and hospital medication orders on line, utility bills and council tax. Everything is done online! But I’d have better speed and it would be £16.50 a month cheaper than BT who I’m with now, Oh, and the pole is actually in my garden about 3m from the side of my house! Any help about Youfibre would be very much appreciated! Cheers.
Hi there! It's wonderful that you're considering Youfibre for your internet needs. In the videos, you can see that most of the installation work is done outside, which I am sure Youfibre is the same. However, when it comes to connecting the router, a technician will likely need to come inside. Rest assured, they'll likely follow all necessary safety protocols, including wearing masks, to ensure your protection during the installation process. Feel free to reach out to Youfibre's customer support for more specific details tailored to your situation. Best of luck with the switch, and stay safe! Cheers!
@@RLSComputerServices Hi. Thanks for your reply. The pole is just about 3m from my house, it’s actually in my garden so they can come in the patio doors to install, and I don’t need to go in the living room for as long as it takes, week or even a month. I’ve got a very comfortable kitchen to sit in, so no worries there, it’s just that I’ll need all the information off the bottom of the router so I can Connect to the internet for everything like shopping, cctv cameras and paying bills. Only thing I can think of is if he puts the box on its side at the door so I can take a photo of all the info I’ll need to connect. And also worried about the reliability of this new provider? Anyway, thanks again for your reply. Much appreciated! Cheers.
@@marley2319 They should come off the pole and bring the fibre cable down the wall to where ever you want it (within reason). The engineer should connect the router and test it for you and leave the WIFI connection details for you on a card or a sticker on the bottom of the router. Again, my advice would be to check with Youfibre first and before they come out on their procedure. Hope this helps 😎👍
We're considering LS now - can I ask if you've had to deal with any further problems since install? And if so, how was the customer experience / resolution? I believe this is going to make such a difference in our village, where our current speed on copper cables is 30mbps d/l and around 9 u/l :)
Lightspeed product and service is good. The customer service is a little bit slow, but that is because they are so new, but they do get there. For transparency, we had to leave the Lightspeed service only because we are a business and they couldn't provide the level of technical functionality that we needed. But please don't let that stop you when considering them as your ISP.
@@RLSComputerServices Is that due to the CGNAT thing? And not letting you use your own router? Terrible service tbh for a 1 gig up & down enthusiast plan. I might be forced to use them still if they are the only FTTC provider here though :(
@pendulumx , basically yes. You have to use their router and their was no bridging functionality to bypass it. They are still a good contender for a full fibre offering (FTTP).
@@RLSComputerServices I was Googling it a couple of weeks back and came across information that the router itself can go in to bridge mode, ISPs can enable it remotely, but Lightspeed refuse to do so. I guess they're a good ISP for some users. But the CGNAT is going to mess me up, they've lied about "Coming soon" for 20+ months and they've been saying they're working on a static/dynamic IP option for a similar length of time but nothing happens. I don't trust them anymore.
Why don't you bring the fiber drop inside of the prem and splice it inside of a fiber jack? At Bell Canada we only use a slack box outside of the premises when the is service outage caused by a broken fiber drop which we just go outside cut the drop and splice it into what you guys call an enclosure. It's much safer and easier to push the drop inside of the prem and making your ends inside. While leaving the drop protected from any weather or animals. Do exactly what you did outside but inside.
Its testing a testing point outside customer premises for bidirectional testing with OTDR and power meter without any splicing work. You dont need to access customer/Poll while any link down/losses complaint.
@@kashifmukhtar3891 I don't think I understand your point. Having the fiber drop go inside the premises just eliminates many points of having service outages. Also gives you enough slack for future splicing if needed for repairs to do outside the prem if the fiber breaks inside we place a slack box/enclosure to resplice the same drop wire. It also cuts material cost.
our supplier uses the Fast Connect system: one box with a coil having the pole/end fitting. then played out to your site. a home is drilled through the wall ending in a fibre wall jack. alternatively, an optical network terminal is used as a junction. easy! my install was about one hour's time....bonus: the installer let me keep the excess... and I used this as a Christmas wreath!
That sounds cool, I like the recycling idea of the excess fibre cable too👍
Thanks for this video, I’ve got mine coming on the 13th November and I can’t wait. I’ve been wondering for days how they were going to do it
I've got lightspeed being fitted in 2 days and I'm so looking forward to having faster interwebs speed then I've had for the last 10 years through the crappy old copper cable that BT refused to replace. This video has given me an insight in to what to expect. I may even film my own installation for others as there's not many videos i can find on this subject
Thanks Kevin for the post, please update us on your installation and how it all went.
I’m in the same boat! I can’t wait. I’ve just found out on Saturday and BT offices are closed till Monday so it will be my first job Monday morning! Ha I’m nerding out! Just hope it’s not an anti climax and we don’t have any issues
Can't wait to experience FTTP speeds. FTTC has been hellish as of late, too many people watching Netflix!
Ours is going in on 15th december. Went for the 100mbps service as that's more than ample for us and more than double our current service and the same price too @ £24.99 plus free installation! Can't go wrong at that price.
Andy, that's good news. Lightspeed is doing a good job at the moment. Please let us know how it goes. 😎👍🏾
@@RLSComputerServices Will do, our install is different to yours as its an underground duct installation.
@Andy's East Coast that really does sound interesting, we've not done one of those yet.
Hi Andy, how did it all go?
ALmost a month of att fiber 1 gig up and down service been very happy
Excellent, how did the installation go and what part of the UK are you from?
@@RLSComputerServices He is from America cause he said AT&T. lol
ATT is another way of saying it.
@@Moshimulations of course, I thought it was a typo 🤣
Kings Lynn, Nice, im waiting for youfibre to install mine, taking forever to do the network build in north lynn,
We did consider Youfibre but like you said the time delay was way too long. Can I ask why Youfibre?
@@RLSComputerServices ill be getting youfibre 1gbps for £25 a month when its installed appently they are on track with the network build, but they are taking ages in my area
@Dan Addison , how is it going, are you on fibre yet?
@@RLSComputerServices great thanks yes i am 😀 its great
@@Dan-Addisonfantastic, what speeds are you getting?
I nearly wet myself at the “cutter” and the pigS tail 😂
Hi RLS, thanks for the video, interesting. How was the speed issue followed up? Does the service allow for port forwarding? I know static IPs are not currently provided, is that ok for you?
Hi Stephen, thanks for watching. It was followed up the very next day by Lightspeed and now we get speeds of at least 1,00Mbps Down and 768Mbps Up. As for the port forwarding, you can do that through the app which I am thinking of showing in another video. Tell me what you think. Don't forget to Like, Subscribe and Share!
Hi Stephen, here is the video link to the Nokia app, showing where the Port Forwarding is. ruclips.net/video/FUjyKk3mOGY/видео.html.
I cancelled,but a few days ago they got back to me with a good offer - so I'll give them another try - just not going to cancel my Sky broadband until they turn up on the day
That would be wise.
Hmmm BT seems to be quite different. A CPC box outside and an internal ONT terminal out of which comes an Ethernet cable that plugs into their Smart Hub 2.
Im a complete novice so possibly am completely incorrect.
Hi Nick. Remember, it's Openreach, not BT. Openreach install a box externally called a CSP (customer service point) which then goes into an ONT where the fibre finally terminates. The reason for the ONT is so that an ethernet cable can run from there to the many different routers on the Openreach network. A customer may be with BT and another may be with EE. Same ONT but means another router can just be plugged onto the end of it. At Lightspeed it's only one service and one service only coming down the pipe. So, no need for a separate ONT and router. Hope this helps
I’m looking at getting Youfibre but don’t understand all the boxes? I’m a little worried because iv not been out of the house in almost 4yr because I can’t have a covid vaccine because of health issues so iv gotta do everything online, shopping, doctors and hospital medication orders on line, utility bills and council tax. Everything is done online! But I’d have better speed and it would be £16.50 a month cheaper than BT who I’m with now, Oh, and the pole is actually in my garden about 3m from the side of my house! Any help about Youfibre would be very much appreciated! Cheers.
Hi there! It's wonderful that you're considering Youfibre for your internet needs. In the videos, you can see that most of the installation work is done outside, which I am sure Youfibre is the same. However, when it comes to connecting the router, a technician will likely need to come inside. Rest assured, they'll likely follow all necessary safety protocols, including wearing masks, to ensure your protection during the installation process. Feel free to reach out to Youfibre's customer support for more specific details tailored to your situation. Best of luck with the switch, and stay safe! Cheers!
@@RLSComputerServices Hi. Thanks for your reply. The pole is just about 3m from my house, it’s actually in my garden so they can come in the patio doors to install, and I don’t need to go in the living room for as long as it takes, week or even a month. I’ve got a very comfortable kitchen to sit in, so no worries there, it’s just that I’ll need all the information off the bottom of the router so I can Connect to the internet for everything like shopping, cctv cameras and paying bills. Only thing I can think of is if he puts the box on its side at the door so I can take a photo of all the info I’ll need to connect. And also worried about the reliability of this new provider? Anyway, thanks again for your reply. Much appreciated! Cheers.
@@marley2319 They should come off the pole and bring the fibre cable down the wall to where ever you want it (within reason). The engineer should connect the router and test it for you and leave the WIFI connection details for you on a card or a sticker on the bottom of the router. Again, my advice would be to check with Youfibre first and before they come out on their procedure. Hope this helps 😎👍
@@RLSComputerServices Thank you. Very helpful indeed. Kind regards.
We're considering LS now - can I ask if you've had to deal with any further problems since install? And if so, how was the customer experience / resolution?
I believe this is going to make such a difference in our village, where our current speed on copper cables is 30mbps d/l and around 9 u/l :)
Lightspeed product and service is good. The customer service is a little bit slow, but that is because they are so new, but they do get there. For transparency, we had to leave the Lightspeed service only because we are a business and they couldn't provide the level of technical functionality that we needed.
But please don't let that stop you when considering them as your ISP.
@@RLSComputerServices Is that due to the CGNAT thing? And not letting you use your own router? Terrible service tbh for a 1 gig up & down enthusiast plan. I might be forced to use them still if they are the only FTTC provider here though :(
@pendulumx , basically yes. You have to use their router and their was no bridging functionality to bypass it.
They are still a good contender for a full fibre offering (FTTP).
@@RLSComputerServices I was Googling it a couple of weeks back and came across information that the router itself can go in to bridge mode, ISPs can enable it remotely, but Lightspeed refuse to do so. I guess they're a good ISP for some users. But the CGNAT is going to mess me up, they've lied about "Coming soon" for 20+ months and they've been saying they're working on a static/dynamic IP option for a similar length of time but nothing happens. I don't trust them anymore.
Looks great if only they would keep their home setup appointments - waited in all day.
Not happy at all.
Hi, did you get your appointment in the end?
@@RLSComputerServices
I cancelled it in the end - they did phone me a few days ago with a very good offer - just got to decide if it's worth a 2nd go.
@@stevealharris6669 what kind of offer, if you care to share?
Another CGNAT then..
Why don't you bring the fiber drop inside of the prem and splice it inside of a fiber jack? At Bell Canada we only use a slack box outside of the premises when the is service outage caused by a broken fiber drop which we just go outside cut the drop and splice it into what you guys call an enclosure. It's much safer and easier to push the drop inside of the prem and making your ends inside. While leaving the drop protected from any weather or animals. Do exactly what you did outside but inside.
That's a really good question and one that I don't know the answer to. But I am going to find out, cheers 😎👍🏾
@@RLSComputerServices I appreciate your quick and honest reply and hope this idea helped! 😄
Its testing a testing point outside customer premises for bidirectional testing with OTDR and power meter without any splicing work. You dont need to access customer/Poll while any link down/losses complaint.
@@kashifmukhtar3891 I don't think I understand your point. Having the fiber drop go inside the premises just eliminates many points of having service outages. Also gives you enough slack for future splicing if needed for repairs to do outside the prem if the fiber breaks inside we place a slack box/enclosure to resplice the same drop wire. It also cuts material cost.
@@kashifmukhtar3891 that makes perfect sense.