SONY WH1000XM4 Battery Troubleshooting & Repair - No Power, Won't Charge & Short Battery Life Fix
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- Опубликовано: 2 авг 2024
- Here is a short walkthrough on how to troubleshoot and fix common battery issues with Sony WH-1000XM4 Headphones. This includes the battery not charging, headphones not powering on or a decrease in battery life.
Here is a link to the replacement battery on eBay: www.ebay.com/itm/384345838538...
Thanks so much for watching! If this helped you at all please like the video and consider subscribing, as that helps the video reach more viewers who need to fix their headphones :) 
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300 plus dollars to be having these problems with these headphones smh😒
And I have a warranty and asurion is not trying to replace these headphones! I’ve sent them
back three times for the same battery issue.
Where are you located? I want to have mine repaired
You sir are a genius. Replaced the battery and works a treat. I wouldn't of had the courage in replacing the battery until I saw your video. Excellent walk through. A million thanks. 👍
Fixed! Solution at end. / Very nice guidance video which did not work for my situation. Here is what I observed. The head phone was dropped in a pond. When brought to me, it was fully dry and will not turn on. USB charge light is on and drawing 310mA. When ON button is pressed, the Charge light goes off and the current drops to 50mA. After a few seconds, the light by the USB comes back on and the current jumps back to 310MA. The head phones react the same as you demonstration in your guidance but did not alter per my observations. I opened the ear set and noted that there were no signs of water on the plastic or circuit board. Disconnected battery to measure 3.8V on battery and 4.14V on board connecter with USB connected. Reassembled and re-ran your tests to no avail. Put on charger for 10 minutes. Still won't turn ON. I have not opened the push button side. I opened the other side and no water intrusion seen. // Later, I noticed that if I hold the power ON button for 7 seconds, the unit would give the 4 blinks. This led me to think the Custom button might be shorted. Re-Opened the Left side and was able to only view the tiny button board and not brake wires, due to to way it was assembled. Opened the circuit board side to remove the flex cable to see a tiny bit of corrosion on some fingers. Cleaned fingers of all flex connectors with white eraser. Re-assembled, NOW IT WORKS! YIPPY!
Great video. Followed all the different steps, then finally replaced the battery and still not charging. I got the double blinking red at first and took the battery out again. Now getting no red light at all. A lot of problems with these very expensive headphones!
Same for me, i replace the battery, got the red light fist and then, after 10 minutes no red light :(
Change the system charger
Same
Mine two blue blinking then few red one then back no non stop blue blinking. 278$ 😡😡😡
Just wanted to say this video is still helping folks, thanks so much!
Thank you for helping me. I just did a whole airline flight without using my new headphones because I didn’t know how to turn the power on! The flight home should be much better. All the best. 🙋🏼♀️🇦🇺
Your video saved my hide. This fixed my headset and I can’t thank you enough.
Saved my life. Unplugged the battery pack and it started to charge again!!!!!! Thank you
This video is a life saver, just fixed mine following the steps and it is now charging.
Absolutely wonderful man, saved my headphones. Thanks a lot and it's 2023!
Saved my headphones in 2024! 🙌🙌
Awesome! Unplugging the battery did the trick. Saved my day!
Still working after that?
Thanks, removing the battery worked for me. I had bought a new Sony MX4 online and it stopped charging 3 months later. Sony SG wouldn't repair it under warranty as I didn't buy it in SG so had to pay $275 to repair it. It then broke again 6 months later and this RUclips fixed it. Thanks again. I dont think I will buy Sony again.
Thank you! Great technical video!
I lost one of the 4 silver screws, but found it in the carpet, barely, by turning off all the lights and angling a flashlight beam.
Whew! It is easy to lose those screws! I usually find them a few days later by painfully stepping on them ;)
Cheers mate, just ordered a replacement battery using your link 🙏🏻
Your video did wonders. Thank you so much ! I am autistic and these are my life. I already had to change them 3 times because of audio quality issues using the full 3 years warranty I bought with them. Still it cost me 50 euros each time.
OMG :’)
literally me fucking too i’m so happy you were able to fix them!
mine haven’t worked properly for months now and i basically have to jumpstart them😭 (just realized i most likely have to replace the battery if i’m literally jumpstarting it every.single.time.🤦🏻♀️), I’ve been extremely deterred from going out , transiting, going on walks, practically most outside activities, and coupled with how un-fun house duties are now that i can’t be immersed in music and be in my own little bubble life fucking blows,
i want my peace back lol
Whoever invented these should be crowned lord of all autism
I appreciate this video. It was very effective. A simple reset got them charging again..
My WXM5s stopped charging and I couldn't find any tutorials for that model. However, they are similar enough that I was able to use this video to troubleshoot the 5s. The linked ebay store has parts for the 5s as well and I was able to replace both the battery and charging motherboard on my own once this video taught me how to take them apart without hurting anything. Thank you for the video! It was a real life saver!
i forgot to charge my xm5’s last nighta dn the battery drained now it wont charge :)
I can’t thank you enough
Really appreciate your support
Now it’s works fine with me
Thank you for the well structured and calm video.
Oh my god.... Oh my God you saved my headphone.... My head phone was not turning on since 2 months and i was thinking to throw it away... But your step 1 worked... Lots lots lots of thanks...
Thank you so much step 3 worked for me I hope everyone will find your channel
Thanks for this clear and concise video , I’m happy to see some folks got there’s up and running again, I’m at my 2nd battery change and it looked like it was charging, 60% at first , down to 10% after a day, now red led goes dark every 7 seconds or so. I did change the right side board as well as I had noticed a crack. Hoping you’ll have a cure for this!
Hi, i have the exact same issue as you, suddenly the headphones wont charge, the red light just goes away after 20 sec or so, have you solved this issue? do i have to replace the battery?
Wow, for expensive headphones alooot of people have problems with it!!
Just mailed mine in for repairs...😭 wish I saw this earlier...great video!
Thanks so much ...I was going to throw away headphones..Thanks to you I replaced battery and now they work !!!! THANKS AGAIN
Used step 2 to fix my XM2's! Still going strong after 7+ years haha thanks!
Thank you so much! Xm2 were charging, but didn't switch on. No reset worked, just disconnecting the battery. Once again, thank you!
WOW Sony have made it surprisingly easy to replace the battery i'm already considering replacing the battery but not for my xm4's but my aging xm3's
Thanks for that video the disconnecting the battery worked for me even though it's a different pair of Sony headphones it's like the wh-900 something
Such a great demonstration! Thank you so much!
Thank you so much! I followed your steps and my headphones work again!
Had powering up issue, re-seating the battery cable fix the problem. Thank you!
Factory reset worked. Thank you for this video 💯
i usually watch plenty of videos and never like and subscribe to them but your video was big help and saved me from spending a couple hundred on a replacement that i gotta like and subscribe lol
Thank you for showing how to disassemble.
I was having a clicking sound when the ANC was on, but just removing the earcup and cleaning inside solved it.
The Factory reset worked for me! Thanks, you rock!
I love you always helps me when it shuts down thank you very much ❤
This fixed my set that wouldn't charge. Thanks!
Brilliant, Thank you, just by opening it up under your instructions I found the lower connector dislodged due to impact. All good now
Thanks for the fix, disconnecting the battery did the trick in the end
I had an issue with my headphones not turning on at all (except when you use the cable LOL). I didn't hope that this solution would resolve the issue, but it worked!! Thank you so much!
Unfortunately, now my headphones do not charge. The charging light is blinking red when I connect it..
Thanks for the video. The first step worked for me.
Thanks a lot. Your video saved a lot time and money for me . Just simple factory reset able to to solve my headphone issue
Thank you for fixing my headphones! 🎧
The reset did the trick for me, thank you so much
Thanks! VERY well made pedagogical video!
Thanks dude. Fixed my headphones. We appreciate the help!
Perfect video. Thank you!
Thanks! I was upset about this! You fixed my phone in 43 seconds.
That's fantastic! I'm so glad I could help! You are my very first super thanks so a huge thanks to YOU too :)
Thanks! Disconnecting the battery worked for me.
Wow great video. Very different compared to other where they rush it and sometimes forget to mention a step, but in yours it's calm, slow and very detailed 🔥🔥🔥🔥. Question, can you use a flat screwdriver instead of a prying tool? And is it ok to use a pair of tweezers when reconnecting the cables?
I just used a flat screw instead of a prying tool, i broke one clip but i think it should be fine and i wouldn't worry. Just be very slow with it. My headphones aren't working so i think i need a new battery
The reset saved me for a headphone ch520, thanks
Was very handful! Thank you!
This worked right away. Thanks !
Thanks man! Your valuable advise really help.
Glad to hear it!
Disconnecting the battery worked for me .. thank you sm!
The second fix worked for me Thanks a lot.
Great video. Replaced battery but no red light when on charge. Disconnected charger cable, did a factory reset by holding both buttons down for about 7 seconds until light flashed blue 4 times. Reconnected charge cable and got a red solid light. Problem fixed. Thanks for great video
Appreciate the fix!
First step solved my problems lol, thought I had to buy a new headset as it wouldn't take power from the charging port.. Thanks so much
Thank you so much. My charging light never went out. Did the rest and it goes out when full now!
Thank you, the first fix worked!
Thank you, now I’m relieved!!
Factory reset worked for now! Thanks
hi, thanks so much for the video! i tried disconnecting and reconnecting the battery, sadly it didn't work. i have a suspicion it might be the charging port? (not sure if the whole port is loose or broken or if maybe the pins are damaged?) wondering if you know how to fix this/if its fixable without sending them for repair.. thank u!
Thank you kindly for this video !
I cannot thank you enough. You are so more helpful than sony itself and I'm really hopeful this will work. I am so grateful for you thankyouthankyouthankyouthankyouthankyou!!!!
Why have i had these for two weeks and they are already having this problem..
I LOVE YOU MAN. Totally worked
Thank you so much, I just had to reset and it started charging :)
Reset worked thank you!
Thanks for doing this I could not figure out how to fix them and it fix them so thanks
Thank you for a great video! Any tips on a corroded USB C port. Think that's what's causing the interrupted charging?
Thank you for your help
Many Thanks for your great video 📹 👍 😀
in case of charging problem, try turning the headphones on before plugging in the charger.
If the battery is totally dead, plug in the charger while holding the power button.
These have always worked for me, I'm not certain if they would work for everyone.
very helpful thanks
Great video. How about the high pitch noise when you activate ANC? Do you have any idea how to fix it? Thanks.
The third step worked thanks a lot
it worked! Thank you so much!
Bro, THANK YOU SO MUCH!
Well, that's just saved me 300£ - happy days, thanks so much.
Cheers! Had to disconnect then reconnect the battery to save mine, still a valid solution in 2024 🙌 The problem: Stopped charging beyond 10%, warranty is registered in another country.
Solution: The video
My headphone is only 2 months old, very disappointed at Sony for this manufacturing issue.
Thanks, The second fix worked for mine
Sweet!
You are my hero fr
Thanks brother saved me $350
Tks bro, disconnect battery worked.
Thank you!
Loved this, I am going to try this on the older version and will report back! :)
how did it go?
discharge battery tutorial help me problem stuck power at 30% , thank you a lot !
I spent a whole week trying to find a fix. This helped!! Thank you!!
hey thanks , step 2 is worked for me, issue i had was auto power on and off is not happening
Hi there Jon, I tried all fixes, even ordered your battery replacement and completed a replace. Still nothing on the headphones. Any suggestions for what to do next? Thanks!
You are a life saver 💓💓
thank you so so much. mine work now.
Hey! Great video and thanks for all of the helpful info. I replaced the battery and now the headphones will power on. However, they will not charge. I disassembled the entire right can check connections on from the USB C to the board, and everything looks good. Is the next step to replace USB C port?
Did you figure it out with the usb c
Thank you so much!!! It worked
I did the hard reset
subbing coz this solved my problems
Omg you’ve saved my life ❤
Hi, thanks for the solution, just one question, I buy the pack of cables your are using and I like them so much, and I couldn't find them in my Amazon history, could you write me the link please