I just can't resist from hearing this beautiful, sweet voice of yours darlin. I hope that agents know how important it is to be patient and understanding when they're dealing with old folks just like what u did. I recommend your videos to my friends who worked in the call center. Great job darlin!
Set of probing question there is situational, duration, and location question good job nakakatuwa lng si cx nasa ospital pero happening everywhere kahit nasa bhay so meaning intermittent itong issue nya......you can also proceed with asking if cx can see signal bars on the phone you can also ask what cx hear when she try to call someone... Share lng but that was a good call
Bgla ako naiyak ng bgla nia nkontak ung anak nia while listening to this mock calls its feels that im listening to a radio drama and finally she can talk to his son and shes going to be ok now.Thank you for sharing.Love the angelic voice.
Hi mam jeline. I'm binge- watching your videos everyday to the hope that I could learnthe knowledge you have. Thank you for sharing all this videos that really help us.
Thank you so much for this video Jeline i'm on my 3rd week of PST training telco acct. And this video really helps alot 😍😘can i request for more video😄
your content is really reallly helpful jeline... u went str8 to the topic that we, who wanted to know everything about how to handle calls u've handed it to our hand without so and so he he he! Thank you very much.. hoping to hear and watch more from you
Thank you for supporting my channel, dear. ❤️ It really means a lot for me... Working on creating new vids in the upcoming weeks right now, Godspeed! 😘💕
Buti nalang nakita ko tong channel na to. I was working before as csr para sa Tmob prepaid. And now, while looking for another job, I found this video and I remember those troubleshooting days. 😊
This is really a big help! 😭 Im a newbie in Call Center industry and im also in alorica and for telco account. I hope i have the same voice and pronunciation like you 😢. Our training on site will start on monday, and tomorrow we will be having mock call assessment about this scenario, so glad that i found your video i will have an idea on what i will response 😊 . Keep on doing videos about telco account pleaseee 😍
You're most welcome, Rob😊 a lot of issues with our customers phone everyday and there's definitely way a lot of troubleshooting steps that we have to consider... keep watching dear, I'll try to upload as many as I can. 😊💕
Hi jeline! I always watch your videos because I can relate to it. I think we have the same account. I hope you can make more telco mock calls please. I'm also working at Alorica and I'm on my PST training. I hope I can pass our training since I'm almost a newbie.More power and God bless you!
Oh, thank you dear❤️ I appreciate you watching my videos. I’ll try to create more telco mock calls ha. Wishing you the best on your PST training, God Bless you! 😘💕
hi jeline?? u really an awesome..im on my 4th week of my pst this coming monday.. can you give some videos that can help me for how can make it pass on my callsims? thank you so much for your videos really it helps
Wow😍 Thank you. Yes, I’m with Scuba pa din. I would love to meet you someday too, dear 😘 I’m working from home right now e, you take care dear😘 Godspeed! 💕
Dipende sa telco account dear, may telco na madali lalo na yung prepaid, medyo challenging yung postpaid... pero kakayanin naman, masasanay ka na lang pag paulit ulit mo ng ginagawa. 💕👌
Hi dear😊 medyo challenging talaga ito compared sa ibang accounts pero masasanay ka rin naman pag paulit ulit mo ng ginagawa. Newbie din husband ko pero kinaya naman, dedication lang talaga at patience dear. 💕
Meron din dear, pero maraming chance na binibigay para mapatunayan mong deserve mong mag stay sa account. Makinig ka lang mabuti sa lahat ng ituturo and mag practice... 💕
Bwahahahaha can't stop laughing😂 I'm sorry about that... It's just so hard for me to change voices 😂 all customers in this videos is just me by the way hehe
Hi dear😊 Yes, the customer’s reason for calling is, she can’t call out- and that’s why we did some troubleshooting steps to help her out resolved the issue. We test the resolution after all troubleshooting steps was done and it worked! That’s basically the reason why the customer can make calls now👌😊. Thanks for stopping in by the way, I appreciate it. 💕
@@JelineBracamonte I think what he meant is " How can Amanda can call you from the start, if she has problem in calling out? " *I'm not so good in english 😅 it would be my pleasure if you'll correct me if I'm wrong in grammars.
Hi dear, thanks for clarifying that up. I forgot to mention about instances that the customer can only dial his/her provider but not the other numbers. That’s what happened on here.
Perfect naman ni customer nasa hospital at di nakalimutan yung box ng phone. :D
Gling mo po. Top agent for csat to hehe gling mag empathy personalized sya nde generic ramdam mo ung care s customer. Thumbs up. 👍
Ala. Maraming salamat, Joshua! ❤🥰
I just can't resist from hearing this beautiful, sweet voice of yours darlin. I hope that agents know how important it is to be patient and understanding when they're dealing with old folks just like what u did. I recommend your videos to my friends who worked in the call center. Great job darlin!
Thank you so much Jane, I appreciate you. God Bless!💕
Set of probing question there is situational, duration, and location question good job nakakatuwa lng si cx nasa ospital pero happening everywhere kahit nasa bhay so meaning intermittent itong issue nya......you can also proceed with asking if cx can see signal bars on the phone you can also ask what cx hear when she try to call someone... Share lng but that was a good call
Thanks for your input on here, I appreciate it! 💕
Gustong gusto ko tong mock call n to mam, parang feel n feel ko din Yung customer
Napakagaling niyo po talaga idol konpo kayo ma'am jeline
Thank you, dear. ❤
I always watch your videos and I never get tired of hearing your voice over and over again. I love your way of assisting the customers honey.
Thank you dear!😘💕
More Telco mock calls like this ms.jeline pleaseeee I badly need this. Thank you so much for all your help
Bgla ako naiyak ng bgla nia nkontak ung anak nia while listening to this mock calls its feels that im listening to a radio drama and finally she can talk to his son and shes going to be ok now.Thank you for sharing.Love the angelic voice.
Thank you din dear kasi na-appreciate mo. 💕😘 God Bless! ❤
Hi mam jeline. I'm binge- watching your videos everyday to the hope that I could learnthe knowledge you have. Thank you for sharing all this videos that really help us.
Thank you so much for this video Jeline i'm on my 3rd week of PST training telco acct. And this video really helps alot 😍😘can i request for more video😄
Yeyyy! Nice😊 Sure, I'll try to upload more of this dear😘
Hi ma'am hahaha. Just saw your comment while I'm watching 😁
I have now an idea how to resolve this kind of issue, thanx for this video 😇
You're welcome, Hanz 😊💕 a lot of these in the coming days for sure...
So have I 💪
your content is really reallly helpful jeline... u went str8 to the topic that we, who wanted to know everything about how to handle calls u've handed it to our hand without so and so he he he! Thank you very much.. hoping to hear and watch more from you
Thank you for supporting my channel, dear. ❤️ It really means a lot for me... Working on creating new vids in the upcoming weeks right now, Godspeed! 😘💕
Buti nalang nakita ko tong channel na to. I was working before as csr para sa Tmob prepaid. And now, while looking for another job, I found this video and I remember those troubleshooting days. 😊
Hehe thank you for stopping in to my channel dear😘 feels really good to reminisce those days!💕 Godspeed in finding another job🤗
This is damn good. Even the way she speaks. 🥰😭😭😭☺️☺️
I'm so envious
Oh, dear. 😁 Thank youuuuuu! Haha. I appreciate you. 😘
I cried on the last part,btw. Kudos to you Ms jeline
Oh, that last part melts my heart too. Thank you, dear. 💕
i love it so much,, ur pretty voice and the way u speak and being polite 😊
Oh, thank you 😍 you made my day! 😘💕
Thankyou Jeline for this amazing mock call ..it is really helpful for new guys in BPO industry and your voice is really attractive to everyone.
Thanks as well dear, I appreciate it. I wish nothing but success in your customer service journey. 💕
Hahaha another talent voice over... Sound real
Hehe thank you 😁❤️
Wow!!! 100 QA!!! perfect mock call
Hehe thank you, dear. ❤ 🥰
You're the best ate Jeline! I really really admire you. I'm practicing so hard just to be like you. You're my inspiration❤❤❤❤❤❤❤
I love this sample mock call since I'm a trainee I really really need this ❤️
Thanks, dear. I'll try to make more of this. Godspeed! 💕
Natawa ako sa caller mo hahah. Pero ang galing mo dyan
Hehe. Thank you dear😘 ako din yung caller eh hirap talaga magbago ng boses sorry na😂😂😂
This is really a big help! 😭 Im a newbie in Call Center industry and im also in alorica and for telco account. I hope i have the same voice and pronunciation like you 😢. Our training on site will start on monday, and tomorrow we will be having mock call assessment about this scenario, so glad that i found your video i will have an idea on what i will response 😊 . Keep on doing videos about telco account pleaseee 😍
Hi dear, wish you all the best! I'll keep uploading videos like this, thanks for supporting me. God Bless you dear. 😘
this question is our assignment.. thank you!! new subscriber here
You're welcome. ❤️
Hi Jelene I'm always watching this video, I think more than 20x now lol I'm on my last week of nesting, I really love your voice.
Whoa, thank you dear! 🤗 Godspeed on your last week of nesting. 💕
Manefisting that I can pass my technical trouble shooting today in my mock call❤
You can do it! Godspeed ❤️
Hi Jeline, this video it helps me to resolve this kind of case. Thanks a lot!😊
You're most welcome, Rob😊 a lot of issues with our customers phone everyday and there's definitely way a lot of troubleshooting steps that we have to consider... keep watching dear, I'll try to upload as many as I can. 😊💕
What a lovely voice but your customer's voice is hilarious haha
I agree. HAHA. And I won't be doing that voice again. 🤣🤣🤣
Great job, anak! Keep it up.
Thank you! ❤
Hi jeline! I always watch your videos because I can relate to it. I think we have the same account. I hope you can make more telco mock calls please. I'm also working at Alorica and I'm on my PST training. I hope I can pass our training since I'm almost a newbie.More power and God bless you!
Oh, thank you dear❤️ I appreciate you watching my videos. I’ll try to create more telco mock calls ha. Wishing you the best on your PST training, God Bless you! 😘💕
Angelic voice it is!!! I love it honey, you're my favorite!
Oh, those are big words! Thank you🙏🏻😘💕
Wow! loved it. I like your voice. Thanks so much. Are you really from VZ?
hi jeline?? u really an awesome..im on my 4th week of my pst this coming monday.. can you give some videos that can help me for how can make it pass on my callsims? thank you so much for your videos really it helps
Galing.... hehehe
Ala thank you😍😘💕
I'm having a goosebumps 😱😱😱
Wow! Thanks. 🥰😭
@@JelineBracamonte Just how ? Are you really a Filipino?
Thank you so so much ms.jeline. you've been my inspiration in my cc journey, I hope to be like you someday
Oh, thank you dear. ❤
Apaka galing :)
Salamat po 💕🙏
Thank u for this. Will do this scenario for my mock call interviews.
Great! You're welcome, dear. 💕
MAGNIFICO
Thank you, dear. 💕
Very helpful! Awesome😍😍😍
Thanks!💕
Your voice is my favorite!!!!
Oh, wow!😍 that's so sweet of you dear💕 thank you❤
You're most welcome. I love your videos keep posting!
Sure, I will 😍😙
Very helpful!!!
Thank you. ❤
Thank u dear for this,
You're welcome! ❤
Wow awesome ❤️❤️
Thank you!💕
more telco mock calls po pls hehe
Okay dear😘 I'll try to create as much as possible👍💕
I hope you will make a video about telco acct/business customers..thanks in advance 😇😇😇
Hi dear😊 Sure, I’ll include that on my lists... thanks for stopping in😉💕
Huhu sobrang hirap me sa ts . Any advise pls?
Hello. r u still i Scuba po? 🙂 I am a fan of yours & wants to meet u someday. I'm from Scuba Centris too 🤗
Wow😍 Thank you. Yes, I’m with Scuba pa din. I would love to meet you someday too, dear 😘 I’m working from home right now e, you take care dear😘 Godspeed! 💕
Hi Jeline, mahirap ba telco account?
Dipende sa telco account dear, may telco na madali lalo na yung prepaid, medyo challenging yung postpaid... pero kakayanin naman, masasanay ka na lang pag paulit ulit mo ng ginagawa. 💕👌
Mahirap po ba t-mobile especially for newbie?
Hi dear😊 medyo challenging talaga ito compared sa ibang accounts pero masasanay ka rin naman pag paulit ulit mo ng ginagawa. Newbie din husband ko pero kinaya naman, dedication lang talaga at patience dear. 💕
@@JelineBracamonte Hi Ms. Jeline. May bumabagsak po ba sa training?
Meron din dear, pero maraming chance na binibigay para mapatunayan mong deserve mong mag stay sa account. Makinig ka lang mabuti sa lahat ng ituturo and mag practice... 💕
Proud tmob. Sa una lng mahirap
What acct ka Ms.jeline?
Scuba, dear😊
Is it telco acct?
Yes dear👌💕
Keny and amanda 😁
Hehe. Thank you for stopping in, dear❤️ I appreciate you. 😊💕
Gusto ko rin maging call center
You can do it, dear😊 practice and be confident💕
You're amazing sweetheart, my favorite
Thank you! 🙏🏻💕
😍😍😍
What happened to the voice of customer? it's just like in the outer space of the earth.
Bwahahahaha can't stop laughing😂 I'm sorry about that... It's just so hard for me to change voices 😂 all customers in this videos is just me by the way hehe
@@JelineBracamonte it's better to use your original voice so that we can understand it clearly!😊 lab uuu 😘
Ganyan po tlga ang kanilang voice esp sa matatanda sa US , ang galing mopo ate jeline !
Is that brithney spears?
OA
How can she call you when she can't make a call??
Hi dear😊 Yes, the customer’s reason for calling is, she can’t call out- and that’s why we did some troubleshooting steps to help her out resolved the issue. We test the resolution after all troubleshooting steps was done and it worked! That’s basically the reason why the customer can make calls now👌😊. Thanks for stopping in by the way, I appreciate it. 💕
@@JelineBracamonte I think what he meant is " How can Amanda can call you from the start, if she has problem in calling out? "
*I'm not so good in english 😅 it would be my pleasure if you'll correct me if I'm wrong in grammars.
Hi dear, thanks for clarifying that up. I forgot to mention about instances that the customer can only dial his/her provider but not the other numbers. That’s what happened on here.
Awesome!
Thank you!💕
Awesome!
Thank you!😍💕
😍😍😍