Wow! I have so many gigs this weekend and was afraid I screwed myself trying to update tonight...Using an old USB cable did the trick. Thanks for posting this.
I just bought my Helix and ran into the same exact issue you described. I found this video after a full day of trying everything I could think of. Found my old printer cable, worked like a charm. Thanks man. You saved me! 🤘
I can confirm this works!!!!!! Updated from 2.60 to 2.82 and went through the same pain... Tried this trick and it worked!!!!! Thank you so much you absolute legend!!
Thanks for the tip. I just attempted the 3.0 update and received the boot failure msg. I tried my old printer cable and it worked. My Helix was now located on Updater and I was able to continue with the update. Success!
I just got a Helix and I had this problem.. I was freaking out and loosing my mind searching through all of the line 6 forums and none of those fixed it. Then I found this video and sure enough it was the cable and I was able up update my Helix firmware without issue. Thank you so much.
Thank you. I was struggling to get through the update. You helped me realize that it's crucial to connect to the computer directly, no hubs, extensions etc. Totally went smooth after direct connection.
Hey Man, Thx so much, after changing the USB port to connect direct to my Mac it worked ..., I am prepping for a gig tomorrow and found my Helix stucked with this same error message - great to have people like you sharing their insights!
Thanks so much for this! I tried updating from 2.7 to 2.71 (probably just should've left well enough alone) and have been pulling my hair out. I didn't look for any particularly old USB cable, just grabbed one off my printer (and don't know how old it is, but its definitely USB 2.0 because it came with the printer) and Helix update worked the first time I tried it.
You nailed it! I was in an endless loop until i found this video. I didn't even have to use an old usb cable, just a different one other than what shipped with the unit. Thank you.
Have a gig in less than two days was about to lose my mind it’s finally recognizing my helix again you are awesome. You’d think line 6 might make a video.
Thanks man, my Helix wasn't even showing up in Line6 Updater until I found there were 3 different versions of Helix drivers installed on my computer. When I removed the drivers I could start the update but before the progress bar even started moving it would give me an error to try again. Like you, I was going around in circles but switching out the cable solved it. Thanks for making the effort of posting this to help others!
Fantastic!!! your fix worked, was updating to firmware 2.92 and had exactly the same problem and using your suggestion changed to a lead I bought recently from amazon. Thank you for sharing your discovery
Thank you. Its frustrating to get an expensive piece of tech only to be asked to update immediately. Then be unable to contact tech support only to have dead piece of tech. this is not the first time it has happened. lol
Yeah! It works! Thank you. I have to say that I used an old printer cable too and connected it to a 2.0 USB in my old laptop, then I ran Line 6 Updater, switch ON the Helix and, magically, it recognized the floorboard and i could update it
Exact same issue today updating from 2.80 to 2.81. I've done updates before using whatever USB cable I had to hand (I have a few, mostly from old printers) with no problems. Today was the first time I actually used the cable supplied with the Helix, and it failed exactly as you describe, multiple times. Took me a while to figure out it was the cable - tried different USB ports, various reset procedures, nothing worked until I swapped the cable for one of my old ones. Then it updated just fine.
dude you fckng saved my life ! just came home with my new HXLT and wanted to update before start creating anything with it..... that fail ! all the time !!! Thank God we have a printer right next to me ! :D worked at first try with the Chinese Printer Cable :D
I keep having the boot error message even after trying this :( I have a 3.0 cable on its way so I’m hoping it works. If there are anything other tips, I’ll take them all. I’m losing hope
@@vaiisking I just can’t get hx edit to connect to the helix. No matter the cable. It’s like it’s stuck. I keep trying all these reset options but I’m worried I’m gonna have to take it back. :(
Had my helix stomp working perfectly fine with v2.30 until I updated the firmware to v2.7. Now it is unable to recognise my helix stomp both in line 6 updater and helix edit. Check the USB port work fines. Used a different cable still to no avail. God I do love Line6 sonically they are excellent but this technical problems are spoiling the experience!
I had this same issue, boot failure over and over again. All I did was unplug the delivered cable from my PC, turn the Helix off, turn it on (it got the same boot error again), plug the same delivered USB cable in, launch the Line 6 Updater and it finished successfully. I think using a different cable is a red herring and it's more about unplugging the USB and plugging it back in...maybe.
hello, I want to ask friends here. Why does my Line 6 Helix LT experience intermittent sound (no sound even comes out) when the effect is first turned on? However, after 10 minutes the sound returned to normal. does anyone know?
I just had the same problem updating from 2.91 to 3.01. I kept trying the update and it kept failing, but the weird part is the boot up screen would look a little different each time, kind of like the update was taking a little bit at a time but kept failing out before it could complete. So I kept trying the update and it took on about the 5th try. Very weird.
Hello, it seems I'm missing something here. I changed 3 cables and tried different usb slots on my pc while turning off and on the HELIX and stil does not work. thank you for any help.
I could kiss your ass on main street. Moved over to the same cable but from a boss product. Worked like a boss. Haha! Subscribed to you good sir. You saved my $1500 investment from being a $1500 brick!
Thanks. Will try that. My Helix is stuck right now! Just a question, you just try different cables and continue to open the update software and rebooting the Helix until you strike gold? Or do you need to do some sort of factory reset between each attempt?
Hello I am from Indonesia. I just attempted 3.0 update and I received boot failure msg. I have tried your tips but i can't get my helixLT connect to helix edit. Do you have anything another tips??
Not really, just use not only a different USB cable than the one provided, but also try a different USB slot and make sure you have the right driver for your OS.
When Line 6 tells you to not use a usb hub during any update....they mean it. No matter what a pain in the butt it is to do so...if your Helix is not connected to a dedicated USB port on your computer...get back there and make it so before you try any Helix update.
Yea I just tried to download some IRS and my daughter pulled the cable out while it was updating and now all I get is the regular line 6 screen and it stays there and nothing else works dont know what to do I just spent 600 on it this sucks.
Try to use the line 6 updater tool you can get from their site and see if it attempts an update. You might need to download the latest version of HX Edit ... I think it’s 3.01 first, then install and run line 6 updater and then run the HX edit and choose to update the helix from that.
I did had 3.0 I was doing irs and my daughter pulled the cord while it was downloading. Thank u so much I'll try it I'll let you know either way .... Information that could help us all......
Wow! I have so many gigs this weekend and was afraid I screwed myself trying to update tonight...Using an old USB cable did the trick. Thanks for posting this.
I just bought my Helix and ran into the same exact issue you described. I found this video after a full day of trying everything I could think of. Found my old printer cable, worked like a charm. Thanks man. You saved me! 🤘
I can confirm this works!!!!!! Updated from 2.60 to 2.82 and went through the same pain... Tried this trick and it worked!!!!! Thank you so much you absolute legend!!
Thanks for the tip. I just attempted the 3.0 update and received the boot failure msg. I tried my old printer cable and it worked. My Helix was now located on Updater and I was able to continue with the update. Success!
I just got a Helix and I had this problem.. I was freaking out and loosing my mind searching through all of the line 6 forums and none of those fixed it. Then I found this video and sure enough it was the cable and I was able up update my Helix firmware without issue. Thank you so much.
Thank you. I was struggling to get through the update. You helped me realize that it's crucial to connect to the computer directly, no hubs, extensions etc. Totally went smooth after direct connection.
Glad it helped ya
BRO!!! THANK YOU!!! I can't believe their supplied cable was culprit... smFh
Hey Man, Thx so much, after changing the USB port to connect direct to my Mac it worked ..., I am prepping for a gig tomorrow and found my Helix stucked with this same error message - great to have people like you sharing their insights!
Thanks so much for this! I tried updating from 2.7 to 2.71 (probably just should've left well enough alone) and have been pulling my hair out. I didn't look for any particularly old USB cable, just grabbed one off my printer (and don't know how old it is, but its definitely USB 2.0 because it came with the printer) and Helix update worked the first time I tried it.
Thanks bro! 2morrow is our performance and we were so worried due to this issue, now the problem solved .... be blessed
You nailed it! I was in an endless loop until i found this video. I didn't even have to use an old usb cable, just a different one other than what shipped with the unit. Thank you.
Have a gig in less than two days was about to lose my mind it’s finally recognizing my helix again you are awesome. You’d think line 6 might make a video.
Thanks man, my Helix wasn't even showing up in Line6 Updater until I found there were 3 different versions of Helix drivers installed on my computer. When I removed the drivers I could start the update but before the progress bar even started moving it would give me an error to try again. Like you, I was going around in circles but switching out the cable solved it. Thanks for making the effort of posting this to help others!
Fantastic!!! your fix worked, was updating to firmware 2.92 and had exactly the same problem and using your suggestion changed to a lead I bought recently from amazon. Thank you for sharing your discovery
Thank you. Its frustrating to get an expensive piece of tech only to be asked to update immediately. Then be unable to contact tech support only to have dead piece of tech. this is not the first time it has happened. lol
Yeah! It works! Thank you. I have to say that I used an old printer cable too and connected it to a 2.0 USB in my old laptop, then I ran Line 6 Updater, switch ON the Helix and, magically, it recognized the floorboard and i could update it
Solution explanation is at 2:54
(It's try another USB cable)
Can't thank you enough vaiisking! This cable method worked.
Forrest Craig glad it worked bro.
Man you are my hero. I was losing my mind and was thinking my Helix was a goner. Thank you so much.
Oh man! Thanks, i just got this gear, tried to update and got this error. I just have to change the usb slot and it works!! Thanks God!!
Exact same issue today updating from 2.80 to 2.81. I've done updates before using whatever USB cable I had to hand (I have a few, mostly from old printers) with no problems. Today was the first time I actually used the cable supplied with the Helix, and it failed exactly as you describe, multiple times. Took me a while to figure out it was the cable - tried different USB ports, various reset procedures, nothing worked until I swapped the cable for one of my old ones. Then it updated just fine.
Can't understand why QC didnt' catch that at Line 6....
YOU ARE A LIFE SAVER!
Thanks man, that was the solution! I thought I bricked the brand new Helix. Perfect!
dude you fckng saved my life ! just came home with my new HXLT and wanted to update before start creating anything with it..... that fail ! all the time !!! Thank God we have a printer right next to me ! :D
worked at first try with the Chinese Printer Cable :D
That's why I make videos like this. Knowledge is power ;) Best wishes.
thankyou I had to go to the updater like you said and I used a different usb cable and it worked!!!! thankyou very much for making this video
I was having the same issue and this helped me fix it. Thanks for sharing this.
I keep having the boot error message even after trying this :( I have a 3.0 cable on its way so I’m hoping it works. If there are anything other tips, I’ll take them all. I’m losing hope
I want to say that I think a 2.0 cable is what did it for me. Try em both!
@@vaiisking I just can’t get hx edit to connect to the helix. No matter the cable. It’s like it’s stuck. I keep trying all these reset options but I’m worried I’m gonna have to take it back. :(
Try not only the multiple cables, but also from different usb slots on your computer. Some slots are 2.0 or 3.0 as well.
@@vaiisking thank you so much! I was able to get it to work!
my hx effects died during update. changed usb cable at your suggestion. now working fine. thankyou
Had my helix stomp working perfectly fine with
v2.30 until I updated the firmware to v2.7. Now it is unable to recognise my helix stomp both in line 6 updater and helix edit. Check the USB port work fines. Used a different cable still to no avail. God I do love Line6 sonically they are excellent but this technical problems are spoiling the experience!
Sorry to hear that :-(
I had this same issue, boot failure over and over again. All I did was unplug the delivered cable from my PC, turn the Helix off, turn it on (it got the same boot error again), plug the same delivered USB cable in, launch the Line 6 Updater and it finished successfully. I think using a different cable is a red herring and it's more about unplugging the USB and plugging it back in...maybe.
hello, I want to ask friends here. Why does my Line 6 Helix LT experience intermittent sound (no sound even comes out) when the effect is first turned on? However, after 10 minutes the sound returned to normal. does anyone know?
It could be overheated. Have a pro check out the capacitors.
Wow, just solved my 3.71 update!! imagine that, an old printer cable was the solution!!
Thank you so much! ! ! ! Another cable and it found the connection and got the problem fixed!
Holy Shit!
I use the USB Cable that came with my Focusrite 2i2 interface and IT WORKED!!!
Thanks dude! :D
I just had the same problem updating from 2.91 to 3.01. I kept trying the update and it kept failing, but the weird part is the boot up screen would look a little different each time, kind of like the update was taking a little bit at a time but kept failing out before it could complete. So I kept trying the update and it took on about the 5th try. Very weird.
...can not understand th thumbs down. thanx a lot !!
Hello, it seems I'm missing something here. I changed 3 cables and tried different usb slots on my pc while turning off and on the HELIX and stil does not work. thank you for any help.
You may want to have a service technician look at it, at this point bro
I could kiss your ass on main street. Moved over to the same cable but from a boss product. Worked like a boss. Haha!
Subscribed to you good sir. You saved my $1500 investment from being a $1500 brick!
THANK YOU!!! It´s incredible. I´am very grateful
Thanks. Will try that. My Helix is stuck right now!
Just a question, you just try different cables and continue to open the update software and rebooting the Helix until you strike gold? Or do you need to do some sort of factory reset between each attempt?
That's exactly what I did. It instantly started recognizing it after I plugged in the 'old' cable.
Hello I am from Indonesia. I just attempted 3.0 update and I received boot failure msg. I have tried your tips but i can't get my helixLT connect to helix edit. Do you have anything another tips??
Not really, just use not only a different USB cable than the one provided, but also try a different USB slot and make sure you have the right driver for your OS.
you saved my bacon 👌
When Line 6 tells you to not use a usb hub during any update....they mean it. No matter what a pain in the butt it is to do so...if your Helix is not connected to a dedicated USB port on your computer...get back there and make it so before you try any Helix update.
Just to clarify, when you used the old cable that worked, did you use the 3.0 or 2.0 usb port?
iconoclast-o- matic 2.0 did the trick
Thanks, I was in panic mode!
Mine is still down. I used a different cable. It failed during an update and now it just says what your said. Help!!
Try to use another even different cable, and be sure to try in all of the USB slots...try a slot that isn't a 3.0 USB slot if you can. Good luck!
@@vaiisking did u have it powered off before u plugged it in the comp again? or did u keep it on and switch plugs.
@@sunsetfuzz powered it down and then switched and then powered it back up after that.
WOOOW , Thank you sooo much man :))))
Thanks for sharing! 5 ☆☆☆☆☆
Yea I just tried to download some IRS and my daughter pulled the cable out while it was updating and now all I get is the regular line 6 screen and it stays there and nothing else works dont know what to do I just spent 600 on it this sucks.
Try to use the line 6 updater tool you can get from their site and see if it attempts an update. You might need to download the latest version of HX Edit ... I think it’s 3.01 first, then install and run line 6 updater and then run the HX edit and choose to update the helix from that.
I did had 3.0 I was doing irs and my daughter pulled the cord while it was downloading. Thank u so much I'll try it I'll let you know either way .... Information that could help us all......
@@vaiisking I took it back and got a new one problem solved Lol....
That’s one way to do it!
Hello, i got Helix stomp, and was having the same issue. But stay on "Rebuilding presets.." Can Help me please??
Juan, try a different USB cable along with trying in different USB slots on your PC. Good luck!
@@vaiisking thanks!!
try another cable................. it worked lmao. For a second there I thought I bricked my Helix haha.
The damn computer shut down in the middle of the update. Now the Helix won’t fucking connect to HX Edit. What now?
Run repair on the program in “programs and features” and use a different usb cable as well as a different usb slot.
this didn't fix it for me :(
Sorry bro, sometimes they are just shot. I’d get a pro to look at it then.
@@vaiisking dang thanks though for the reply