Change my air filter, locked bottom in place turned unit back on held button on filter reset more than three seconds, and it will not turn off. It just continually stays on. How do I get light to turn off? Is there a trick to it?
That’s unfortunate. We had tested two units in two different locations for over 3 months and haven’t had any issues thus far. Have you tried placing it in different spots?
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Change my air filter, locked bottom in place turned unit back on held button on filter reset more than three seconds, and it will not turn off. It just continually stays on. How do I get light to turn off? Is there a trick to it?
i just bought it and take out the plastic wrap from the filter and turn it on but on top filter reset red light is on always ??? why?
Trying pressing and holding the filter reset button for 3 seconds to see if it resets.
Mine had a malfunction on the air quality monitor - they replaced it. Same issue again on the new one.
That’s unfortunate. We had tested two units in two different locations for over 3 months and haven’t had any issues thus far.
Have you tried placing it in different spots?
@@XKUBECONNECTSit works.
i bought from walmart ,, i tookoff the plastic wrap from the filter and set it and turn it on but why still the filter reset red light is on ?
Hi Muna, when you power it on for the first time, you may need to press and hold down the filter reset button for 3 seconds.