A Help Desk For WordPress… In WordPress (Fluent Support Review)
HTML-код
- Опубликовано: 4 июл 2024
- This is a first look at Fluent Support, a new support desk designed for businesses who use WordPress for their eCommerce, membership site, or online courses and want to provide web & email support right inside of WordPress.
Grab the Fluent Support launch promo here.
profitable.tools/get/fluent-s...
Knowledge Base (shown in video)
profitable.tools/get/betterdocs
Email Piping Directions:
fluentsupport.com/docs/email-...
See my follow up video with 3rd Party Integrations, Setup Process, and Bug Fixes:
• Support Tickets For Wo...
----------------
Get the free Newsletter:
profitable.tools
Join the Facebook Group:
/ profitabletool
🥳 My Favorite Products / Support the Channel 🙏
➡️ Lifetime Deals:
AppSumo: get.profitable.tools/appsumo
ThriveCart: get.profitable.tools/thrivecart
ConvertBox: get.profitable.tools/convertbox
🤖 Copywriting Assistant:
Jasper (formerly Jarvis) - profitable.tools/get/jasper/
🌶 Favorite WordPress Plugins:
WP Fusion: profitable.tools/get/wp-fusion
Dynamic.ooo: profitable.tools/get/dynamic-...
LearnDash: profitable.tools/get/learndash/
😲 WP Manage Ninja Special - promo code dave for 20% off:
FluentCRM profitable.tools/get/fluentcrm
Fluent Forms: profitable.tools/get/fluent-forms
NinjaTables: profitable.tools/get/ninja-tables
🏡 Recommended Hosting:
Cloudways - best for 1-10 websites and some technical ability(code daveswift saves $10)
get.profitable.tools/cloudways
Gridpane - best for agencies
profitable.tools/get/gridpane
Best for fully managed, no tech experience:
Kinsta: profitable.tools/get/kinsta
📧 Email Marketing SaaS:
ConvertKit: convertkit.com?lmref=ZnKhFg
🤑 WordPress Funnel Builder
WooFunnels: buildwoofunnels.com/?ref=prof...
✅ Recommended Themes
Astra - tried and true. I've been most of my sites using Astra
Astra Pro: get.profitable.tools/astra
Free version in the WordPress repo.
Hello Elementor - This theme is totally bare bones and meant for Elementor Pro power users.
Free: wordpress.org/themes/hello-el...
Elementor Pro: get.profitable.tools/elementor
Generate Press - My favorite theme if you're a Gutenberg fan.
Free: wordpress.org/themes/generate...
Pro: profitable.tools/get/generatep...
🍿 Watch my GPT-3 Series: • AI Copywriting Series ...
Video Editor: Judd Tolosa
TOC:
00:00 - Start
00:42 - Why A Support Desk On WordPress
03:22 - Setting Up Fluent Support
05:12 - Support Portal
06:54 - Creating a Support Ticket
12:44 - Tickets Screen
17:46 - Setting Up Staff Members
19:40 - Reports
21:01 - Email Piping
24:25 - Workflows
28:04 - Final Thoughts
**Affiliate Disclaimer: Your clicks fuel Profitable Tools. When you click our links, we may earn a commission. Some products are provided by manufacturers for review. Reviews are never sponsored. Opinions are authentic. Videos are not screened by developers before posting them publicly. 
Хобби
![Sean Rii, Karyon, Sharzkii - Taungule [My Love] (Official Visualizer)](http://i.ytimg.com/vi/eJoMuypbSzQ/mqdefault.jpg)
Thank you Dave Swift for the review. By the way, most of the bug you experienced has been resolved on the final release. I know it was a hectic release for last couple of days on the pre-release stages.
Thanks Shahjahan Jewel! I'm glad to hear the bugs are already getting removed.
Congrats on a great product. I'm looking forward to seeing it grow. I'll check back with a deeper review after using it for a while.
This is probably the most compelling WP based support solution yet! Ill for sure need to check this out!
It would help if you deal with your paid customers! your support system is a joke!!
Thanks so much for your videos, Dave, I can't tell you how useful it is to have someone who actually goes through and uses these tools properly and points out the issues that we will invariably run into when we try to use them ourselves! So many videos just describe the product without giving any idea of the true experience of using it. Much appreciated. Cheers, Peter.
The way you explained the features of the plugins by breaking In sections is wonderful, Even i recently made a whole new video on in.
Thanks!
Thanks, Dave. I really enjoyed the video.
Glad you enjoyed it, Inspired Screens!
Great insight Dave, thank you.
Thanks Mike, glad to help!
Thank you for your review. It was very thorough. In your next video, can you show how the plugin works with Woocommerce? Is it possible to open a support ticket from product page or order page, possibly with the product name or order number with the ticket?
Hey Sahil, I made this video and posted it today! ruclips.net/video/pQ7bHHA6JBs/видео.html
@@dave-swift Thanks. Appreciate it.
Its a great video.
I just want to ask that how my agents going to login and see the tickets i have assigned to them. Is it possible that we can make exe file of our support system, if yes then how? How they are going to manage the complaints?
You would add your agents as users to your website. You can create a frontend agent portal and save your website as a PWA so there is icon on the desktop. fluentsupport.com/docs/forntend-agent-portal/
What’s the best? Fluent Support or Thrivedesk? (I know one is inside wordpress and the other outside) but if they give one of those for free to keep, which you choose?
For me, it’s Fluent Support.
That what i didn't see is ticket ID, it is more practical if the tickets have an ID, like that it will be easy to track them
Each ticket does get an ID, you can see the ticket number next to the ticket name. Searching for the ticket number brings it right up.
Thank you Dave, Fluent support seems to be quite idle online. Is something else replacing it? Is Fluent forms adequate enough?? Have you moved on from using it?
Personally, I use Freescout. We host and manage this for clients as well, but it's pretty easy to maintain.
Thank you@@dave-swift
Can you please tell them to make a integration with woofunnels ? One more if fluent team make live chat that will be killer so we can create ticket from live chat Thanks :)
WooFunnels should already work in the sense that it uses WooCommerce, so data would still populate in Fluent Support.
Live chat won't happen on WordPress. PHP isn't a good solution for that. I think they'll likely just add support for third party chat software.
So this only work with the other Integrations if installed on the same site. So to setup this plugin on it's own site and have a support site for different sites and products should work fine but the Integrations won't be able to work correct. Wonder if the client would see the other products/sites emails they sent in too....or just the ones from the ticket request. Really not the greatest idea to have the support system on the same site as the product site....I would install it on it's own site but this system may not be that kind of system....
Correct, this is not that kind of a system. It's really meant to be on the same server.
@@dave-swift Thanks for the info...
that weird login redirect drives me nuts, hope they fix that quick
Agreed! I forgot to check that one in my follow up video but I just checked (Ok -- maybe I typed my password wrong) and it's still there.
The upload probably has to do with your PHP settings (upload max file size)
Nope, upload works fine. It's the redirect that isn't working.
@@dave-swift Ok. Then it is indeed something they will still fix. Great tutorial thanks for uploading! 👍😉
Yes, it would be a simple fix. Just heard from the founder and it sounds like they might have already fixed it.
Thanks for watching, glad you liked the review. 👍
This video is based on the "pro" version. Do you one for the "free" version?
The free version is the same but it doesn't include the email piping (customers can open or respond a ticket from their email inbox), integrations, webhooks, or custom fields.
Why in God's name "why would you even want to put a support desk in wordpress... that's a dumb idea!".... There now we can move on :)
Thank you for being there for me. 😂