The button colours are standard to the plugin and aren’t being picked up by your theme. I tried to style them through css and couldn’t see what code to edit when I used inspect element even. Styling options are in my top 3 feature requests for fluentsupport right now.
Here is some CSS to change the button colors... just change the hex values to match the colors you'd like. /* Fluent Support - Button */ .fs_btn { -webkit-appearance: none; background: #fff !important; border: 1px solid #f3f3f3 !important; color: #000000 !important; } /* Fluent Support - Active Button */ .fs_btn_active { background-color: #000000 !important; border-color: #000000 !important; box-shadow: none !important; color: #fafafa !important; }
@@dave-swift that didn’t quite get it but got me close enough to figure it out. I needed to target .fst_client_portal .fs_button_groups button.fs_btn_active
@@dave-swift what theme? I’m on divi and it’s pulling text styling (which is a problem as my site has a dark theme, and the support box has a light BG when viewing as a signed in user, but no BG when not signed in, so I’ve had to go for a mug grey font colour. Buttons aren’t pulling anything from the theme though. But the module I have the short code in doesn’t have any button styling options I guess.
What does it mean that I now have some kind of addictive need to go and setup a whole bunch of support desks on wordpress websites? Do I need counseling? Or is Dave just making it look that fun? :-)
Hi Dave, many thanks for making this and the first video. Do you know if this plugin allows one to limit the number of tickets users can open for a given period of time like per month or day? Some users will abuse the support system by flooding it with irrelevant tickets, hence the need for limits. If this feature is not available, can you reach out to the developers on our behalf to include it?
Hi Francis, I'm glad the videos are helpful. I agree that it would be nice to have a throttle built in. Until then, two tips. First, you can block any user who is flooding your system with tickets right from the ticket screen. Second tip, I use Clearout to validate emails when people sign-up on the site. This way they have to be using a legit email to sign up. Clearout has a WordPress plugin that will validate people as they sign up for Fluent Support (just enable the Fluent Forms option in their plugin). Check out clearout (my affiliate link) profitable.tools/get/clearout
I’ve already purchased my Fluent Support license. I’m excited to utilize it in a project of mine in the near future.
What are you thinking if we already got a ltd for thrivedesk?
The button colours are standard to the plugin and aren’t being picked up by your theme. I tried to style them through css and couldn’t see what code to edit when I used inspect element even. Styling options are in my top 3 feature requests for fluentsupport right now.
It's definitely pulling in the button hover color from my theme, but nothing else. 🤷♂️
Here is some CSS to change the button colors... just change the hex values to match the colors you'd like.
/* Fluent Support - Button */
.fs_btn {
-webkit-appearance: none;
background: #fff !important;
border: 1px solid #f3f3f3 !important;
color: #000000 !important;
}
/* Fluent Support - Active Button */
.fs_btn_active {
background-color: #000000 !important;
border-color: #000000 !important;
box-shadow: none !important;
color: #fafafa !important; }
@@dave-swift that didn’t quite get it but got me close enough to figure it out. I needed to target
.fst_client_portal .fs_button_groups button.fs_btn_active
@@dave-swift what theme? I’m on divi and it’s pulling text styling (which is a problem as my site has a dark theme, and the support box has a light BG when viewing as a signed in user, but no BG when not signed in, so I’ve had to go for a mug grey font colour. Buttons aren’t pulling anything from the theme though. But the module I have the short code in doesn’t have any button styling options I guess.
Thanks Dave for this nice review and the follow up. Do you know if it’s possible to remotely revoke a license used on a customer’s site?
What does it mean that I now have some kind of addictive need to go and setup a whole bunch of support desks on wordpress websites?
Do I need counseling?
Or is Dave just making it look that fun?
:-)
Sounds like a good excuse to start a RUclips channel to me!
Hi Dave, many thanks for making this and the first video. Do you know if this plugin allows one to limit the number of tickets users can open for a given period of time like per month or day? Some users will abuse the support system by flooding it with irrelevant tickets, hence the need for limits. If this feature is not available, can you reach out to the developers on our behalf to include it?
Hi Francis, I'm glad the videos are helpful.
I agree that it would be nice to have a throttle built in.
Until then, two tips. First, you can block any user who is flooding your system with tickets right from the ticket screen.
Second tip, I use Clearout to validate emails when people sign-up on the site. This way they have to be using a legit email to sign up. Clearout has a WordPress plugin that will validate people as they sign up for Fluent Support (just enable the Fluent Forms option in their plugin). Check out clearout (my affiliate link) profitable.tools/get/clearout