🚀 Thanks for watching, everyone! I hope this guide helps you easily restore your Ledger Nano S/X hardware wallet with confidence. Remember, securely storing your 24-word backup phrase is crucial to safeguarding your crypto assets. If you have any questions or need further assistance, leave a comment below! 👇 Don't forget to like, share, and subscribe for more valuable crypto content! 🔥 #CryptoSecurity #LedgerNano
@cryptodad very thorough and on point as usual. There's one part missing to this (and other restore wallet videos) and that is showing how to make sure your wallet browser extension is connected. It's assumed, but I'd like to see in these videos you go to your Phantom wallet and open it and demonstrate it's connected to the recovered Ledger. I don't really use Ledger Live...almost exclusively via browser extension. TY
Thank you for making this video, I'm settling down now to get this done. I don't move as fast as I used to, and there are no computer type people here let alone crypto-types, to haul me out of a jam.
🙏🏻 😊 ☺️ from the bottom of my ❤️. I hadn’t used my ledger nano since 2018 and when I plugged it in, it wasn’t even detectable to any computer nor would it even turn on. Because of your straightforward video, me of all people… perhaps the least techno savvy person I know… I completely recovered all access to my crypto this morning. You’re the best!
My 5 year old original Nano S had a screen malfunction. Tech from Ledger spent some time on the phone with me- Even had me plug it into a wall charger to get the screen to wake up.. No luck had to get a new device. The instructions worked perfectly for my new Nano S Plus.
This was a very informative video. thank you so much. I do have a question though. I’m wondering what your thoughts are about leaving your crypto to your heirs and how would you explain to them how to recover it? Let’s say I tell my heirs or someone I trust that my recovery words are in a safety deposit box that they have access to once I’m gone, but how would they ever figure out all these detailed steps to access the crypto itself? Have you left instructions for someone or how would that work? Wouldn’t they need my password to ledger live as well?
@@ContinentalDrifter no they would not need your password to let your live. It would be helpful, but they can still regain access to the crypto by reinstalling Ledger Live on a new machine and using the device to recover the accounts. Personally, I would refer to my family, my own videos, you might do the same. But trust me if one of your family members has a seed phrase, with a little bit of research they can figure out how to get access to the crypto. Necessity is the mother of invention.
Windows locked me out, so I had to do a reset. Omg how nerve wracking was that but done eventually. Don’t need this pressure 😀 Thank you so much for this, still waiting for Ledger because I opened a ticket, that was 20 hours ago 😀 Many many thanks 🙏
Good presentation Dad. Can I add that if you enter your pin incorrectly 3 times your nano will have to be restored from your list of words. So that is a good way to practice.
Thanks for pointing that out. I had actually mentioned that when I first recorded the video but ended up editing it out for time. I think the original runtime of this video was about 55 minutes! I go through a lot of pain and anguish, having to edit out stuff.
Thank you! I'm glad you found the instructions clear and helpful. My goal is to make complex crypto topics easy to understand for everyone. Cheers, and stay tuned for more content! 🎉👍 #CryptoDadFamily
Hi Crypto Dad, Great video! My Ledger Nano S is getting old and the screen is getting dim. If I restore to a new Ledger Nano S, will my crypro still show up on my old dim device or does the restore process automatically wipe that out? Another way of asking the same question is: If my device was stolen and I quickly restored to a new device, would the person who stole my device still be able to access my crypto on the stolen device?
@@Marco-yf4oq not without your pin, they can’t. And the ledger device is highly resistant to physical attacks such as tampering. The secure element chip has many counter measures that will for thwart anyone trying to crack open the device. However, once you’ve done your restore, it would be best practice to transfer your crypto to a different device with a new seed phrase.
Great video! I'm writing in my country language :) Bardzo pomocny, rzeczowy, przejrzysty i czytelny opis procesu odzyskiwania dostępu do kont! Super, dzięki za Twoją pracę! :D
Yes, the ledger nanos plus. Is basically the replacement for the older ledger nano s. It's fully compatible so you can use your old seed phrase to do your restore. The ledger nano s is the same price as the old ledger nano S was. It just has more storage.
Thank you for the step-by-step instructions. I have a strange scenario. I bought some XRP and XLM and sent it to my Nano X using my cell phone, which now I no longer have. I have a new cell phone, so now I need to wipe clean my Nano X and "restore" my 24 phrases and then it will allow me to pair my device to the new phone. My question is, what if my Nano X was lost in a house fire but I still had my 24 phrases. How could I get my crypto back with just the words?
Thank you so much for the support! 🙌 It's fantastic to have viewers from all around, including Kansas City! Keep watching and stay tuned for more valuable crypto content. 😊🚀 #CryptoDadFamily
Hi C Dad, I am wondering. Do you have video explaining how to restoere 2 Nano s with 2 different phrases? I like very the calm way you explain. Thank you
thank you for your video. I am trying to restore my nanos that has a blank screen to my nanoX using the seed phrase. I plug in my nanoX and follow your video, but after entering my password, I don't get the option to choose enter recover page. Am I missing something? thanks in advance 🙏
Many people, including me, believe that having more than one device and spreading your assets is best practice. But you need to choose the strategy that's right for you if you start spreading your assets across too many devices, you might get confused as to where things are. So give it a good balance between keeping it simple, and using multiple devices.
As always, a pleasure to watch and learn. One question that was not talked about is the "Export" account option under settings>accounts in Ledger Live. This may have been explained in another video that you have made but for here, is it possible to have saved a copy of all your accounts using the export function, than bring them back in for the reset operation? Just wondering, as it would make it so much easier to do that, but I have never tried . Thanks again, gb.
The export account function in the desktop version of ledger live is to allow you to import your accounts into the phone based version of ledger live. If you want a backup of your accounts that you have created, then you can simply go into your Appdata folder in windows. Inside the roaming folder is a folder called ledger live. This is where is Ledger Live stores all of its preferences You could back that folder up to a flash drive if you want to. However, it doesn't give you any access to crypto. The cleanest way to recover your accounts is by using the device to connect and use the add account method. If you're worried about forgetting cryptos, perhaps you could just list the cryptos that you own in an Excel file. You could also take a screenshot of your ledger live accounts for future reference when you're installing on a new machine. Perhaps this video might help: Ledger Live Hacks: Simplify Your Life with Multiple Profiles! One for Each Family Member or Device: ruclips.net/video/trcEe0oHWRg/видео.html
Thanks for your videos, Im kinda hesitant to use another nano seeing the screens die, Is it possible to (using seed phrases) to send assets to another device not manufactured by Ledger?
great video as always, but i have question about restoring a nano s to sPlus but using the same ledger live that i use for nano x storage also? Is there any problem with using the ledger live with nano X and also add nano SPlus restored wallet?
No, it’ll be seamless. Once you restore the Ledger nano S plus, Ledger Live will treat it as the same device, because mathematically, as far as Ledger Live is concerned, it is the same device. It uses the same master private key once you restore from the 24 word recovery phrase. After you’re done doing the restore, you can do a quick check by plugging in the Ledger nano S plus and going to any of your existing accounts and doing a receive with a hardware check you should be able to see the receiving address on your computer screen and on your device to confirm that the device has been successfully restored.
Great video. However, After using my recovery phase and redoalonding my ledger live, I'm stuck on a prompt that is trying to check my device. It tells me to "connect and unlock my device", which I have but nothing else happens. There is a box underneath that says "Having trouble connecting your device" fix it. I'm not sure what to do next. Do I go back to the beginning and select "first time using nano" or keep using the second option below that one? I have this Nano x for years and had to use my recovery phase because my computer went through a full reset. IDK if that helps. any advice would be great
I’m just wondering why after restoring your device you “reloaded” Ledger Live. There’s really no need to touch Ledger Live. All you want is a new device. So if you installed Ledger Live from scratch and wiped out all your accounts, you’re going to need to re-add them. But it sounds like you’re having connection issues. This is just like any USB device that’s having connection issues. Restart reboot, reconnect, disconnect, reconnect, try a different cable, try a different USB port. Make sure the device is connected and unlocked. It has to be unlocked or Ledger Live won’t recognize it. It also has to be in the right app. But usually if it’s connected and unlocked, Ledger Live will ask you to open the app.
@ thank you for the response. I will try your suggestions. I had to re download Ledger live because I reset my computer. I had to reset my computer (as per HP recommendation) because my computer was not connecting to the internet.
Hello, you seem to be quite knowledgeable about ledgers, can you answer me this? Let's say someone was running a btc node with a 12 words wallet code. And that node hadn't been updated for a while and a person did not want to wait for that node to update, could a person enter the 12 word seed phrase into ledger and recreate the node wallet? Thanks for any thoughts.
Hi thank you for your videos is very helpful for any one is confused like me I need your help please I have a nano S since 2020 I never had a problem until last week also I never update my ledger S and now when I am inside to ledger platform I can't see my assets like I used to and when I try to interact with the platform it sends me messages. I have tried to send crypto to Coinbase I can't do it either. Please I need your help to solve this problem that is causing me a lot of stress. My question is if I buy another ledger, NANO X, will it solve my problem? I am very confuse because the platform inside to the ledger live is mess up and I afraid if a change to Nano X I going to still have the same problem I hope you can clarify my question. I am your follower Thank you
Hey Dad, I've been going 'round and 'round, trying to recover a significant amount of missing gala in my Ledger Live account. The missing Gala shows up in my Iphone Ledger but I'm unable to send or receive from there. I've been back and forth with Ledger support with no results. I have 2 devices, a Nano S and a Nano X. I reset the recovery phrase in the Nano S and I'm still unable to access the missing Gala. I need help with this. Thanks
Wow, thank you so much for the generous superchat! 🙌 Your support means a lot, and I'm glad you found the content helpful. Keep watching, and don't hesitate to ask any questions you might have. Thanks again! 😊 #CryptoDadFamily #Grateful
A tip....if someone gets hold of my rec phrase sheet, they will not be able to use it....why not, because my 24 word rec phrase is spread out over multiple sheets and only I know which words from which sheet are to be used and in what sequence!
I have a Nano S that hasn't been connected to Ledger Live in 3 years. I wanted to withdraw a little to pay a bill but now it won't connect. I enter my pin and it says Bitcoin Ready but Ledger Live is still waiting for me to connect it. I am using the original cable. I checked Device Manager on my PC but it doesn't have the Nano listed. It does however say Unknown USB Device. I cannot afford another Nano without accessing my crypto. What can I do??
That was my problem too. I had to wait until I got a new Nano S, I got the Nano S Plus. I am watching this video to restore my connection. I bought some crypto before I realized it wouldn't connect, now I'm wondering if the purchases will be recorded.
Hi... Do I need to buy a new Ledger device, if I lost my earlier owned Ledger device in order to recover it? Or can I recover it with 24 words on any brand digital wallets?
--- Never mind, the answer came in a new video by CryptoDad a month ago, today is 11-29-2024, and the answer is yes you can. As it turns out it doesn't matter, you can do either one. Make a new one or use the old one, it's only for the hardware (device), not the software (wallet app).
I have ledger live already on my computer. Problem is I need to recover the device but I have 2 sets of recovery phrases. What if I use the wrong phrase the first time.?
Nope. There's no way to change an existing seed phrase. If you feel like your seed phrase has been compromised, you need to transfer your assets somewhere else and then set up a brand new wallet with a new seed phrase, and put your assets back on that.
@@CryptoDad I lost both ledger and my phrase possibly thrown away I’m getting my hardware wallet replaced today so should I .recover it with new hardware .move it out .create a new wallet on new hardware .move to new wallet with new phrase?
First of all you need to ignore these idiotic impostors that are trying to trick you into revealing your seed phrase. Second, you need to restore your device from the original seed phrase that you wrote down when you set it up originally. You can reset the device by entering the pin incorrectly three times. And from there, you'll want to do a restore. Here is a step by step video: Easily Restore Your Ledger Nano S/X: Wallet Recovery 24-word Backup & Ledger Live Guide: ruclips.net/video/Hh06E77eysA/видео.html
If i buy new device and have to recover from phrase than we should put wrong pin or no or only have to recover ? How to check Device is genuine if already installed ledger live application in Laptop
After you have restored your device and connected it to ledger live, it will do the genuine check automatically whenever you go into the "my ledger" section to to install your apps.
Constructive suggestion Crypto Dad, can you demonstrate recover from a faulty firmware upgrade? Because your instructions in this vid do not work. cannot enter recovery function on the Nano, is it possible the Nano device is faulty?
I uninstalled and reinstalled Ledger Live, restored my Ledger devices ( 6 total ) just by entering my respective pin #'s, looking at the apps on the device and adding them. Some of the crypto on several devices are missing. I stupidly did not have a record of which crypto I had on which device, and I may also have uninstalled some apps to make room for additional apps. I do have a list of all the various crypto I have on all 6 devices, just don't know which crypto is on which device. Should I reinstall all my devices and go through installing the crypto apps from my list one by one ? or is there some other way ?
Crypto Dad , Thank you for your informative videos ! I have an issue and wonder if you can answer a question ? I recently changed my seed phrase words on my Nano S , I can connect and open the Nano but when trying to send crypto it fails ? Do I have to change my seed phrase somewhere on the Ledger on my laptop ??? , or do I have to go back to my original seed phrase on the Nano S ??? Thank you in advance for any assistance you may provide ! Harry .
Yes, the accounts that you have in Ledger live are based on your original seed phrase. It's fine if you want to reset your device with a new seed phrase. But you'll need to create brand new accounts in ledger live for that. And of course, you're going to need to get the crypto out of the older (original) accounts. So I would suggest that you restore your device using your original seed phrase, so that you will have access to your current accounts in ledger live. From there you could move your crypto somewhere safe like an exchange or a different wallet. And then you would be free to reset your device if you wanted to. But you should also reinstall Ledger live clean so you can start fresh. After that, you can move your crypto back in.
Thank you so much for your reply ,I appreciate it ! I'm at wits end trying to make this work , I have an emergency situation and need to sell a Ledger account . If I purchase a new Ledger USB device would I retain the accounts in my Ledger live ?? I'm concerned about loosing my Crypto . Thank you again sincerely Harry .@@CryptoDad
As far as I understand our crypto is secured by the recovery phrase ... Ledger Live just shows us what we hold. Like a bank statement. The crypto is out there in cryotoland/space/blockchain and not on LL, the apps or the device. The Ledger device is the mini computer which came up with our unique recovery phrase. This is really the key to our crypto. And here's where my brain starts giving up ... I think private keys within are the result of us typing in our recovery phrase. Like dialling in numbers on a big metal safe. Once the recovery phrase is input we can access the crypto on chain via LL. I guess this makes the pin number additional security to the device itself. Hope this helps. I'm still trying to get my head around L and LL. Thanks to superhero CryptoDad n Ledger's Dan ...
Is there a way to restore accounts when you can't read the Nano screen? I have the recovery phrase, however, my device is not supported by Ledger Recovery (Nano S). Any help could be literally lifesaving. Thank you.
Rex, if someone stole my ledger with seed phrase but i put a pin on it that they dont know. Can they access my btc if they buy a new ledger with my seed phrase? What should i do?
Great video. I misplaced both the PIN for my NanoS device and the PASSWORD to Ledger Live but I have the seed phrase. So if I enter 3 wrong pins then restore device using seed phrase. Then delete the Ledger Live APP from my laptop then download again and reset up wallets as per your video. I should be good. I assume you then can reset the PASSWORD from the new install? Is this correct? Many thanks!
Same issue but in my case it is showing me the UNKNOWN_ERROR (0xb007) And after bootloader fix When I enter recovery of my wallet it is showing me invalid phrases please help me ?
hi C Dad, I am wondering. Do you explain in any of your vidos, how to recover from 2 different nano s with different phrases to 1 Ledger x? thank you for time, have a nice day, I like very much the calm way of your explanation,
Hey, you really can't combine seed phrases like that onto one device. What you could do though is restore from one seed phrase. And then simply transfer everything from the other wallet. For example, if you have two ledger nano Ss with a seed phrases, get a ledger nano X, restore it using the seed phrase from the first Ledger Nano S and then simply transfer everything else from your 2nd Ledger Nano S into your new Ledger Nano X. In that way you can combine the crypto together.
Thank you C Dad, ledger offert me with discount a new nano, which I restalled. Now I have new issue. I installed L live as newinstallation on new computer not like you explained inyour other video to use "already have recovery pharase" . how do I now transfer live to anew computer? I tried to uninstall live at the computer. Live recognice first setup.Ca@n you please give me a hint, thank you very much in advance, have nice afternoon. regards from spain@@CryptoDad
If i buy a new ledger , and make the recovery process with random words , and by accident the 24 words i will set... will be someone's real wallet , and inside will be millions of crypto ? Who will protect the unlucky person? The recovery process .... should ask also a mobile pin number combine with a pin to e mail . Am i wrong CryptoDad?
The chances of that happening are so infinitesimally small, that you could spend thousands (perhaps millions) of years trying and never find someone else’s wallet. However, you’re welcome to try. Call me back when you find one.
@@CryptoDad I appreciate your answer, and the delicate irony you served , but if Ledger adopt a security proposal, like mobile pin code and a mail verification , can eliminate the chances of hacking the 24 words almost to zero. Based in which calculations somebody needs thousands of years trying to hacked 24 words? I guess maths ate not your strong point CryptoDad
Hey, this video was really helpful - thank you! Are you able to help me with something else.. im having issues sending Theta token from Ledger Live.. any ideas? Thanks
Soo.. i got a new ledger for a old Wallet. But i had to update it. End now only my account from my other ledger shows up. Even even i reset ledger and add the old Wallet. Only the other ledger stuff shows up.
@@sfagauluka5498 the Ledger is built in the factory, but it does not generate your private key until you initialize it privately, so Ledger, the company, does not have any access to your crypto.
SIr, I restored with this video, but my device did not ran genuine check. I ordered new ledger device from Ledger, so it is definitely genuine. What to do ? Also my device is not getting detected by ledger live
Question 1: If someone PHYSICALLY gets ahold of your ledger there's NO way they would be able to access your cryptos without the pin? Question 2: Do these ledgers come with the recovery phrase already pre installed on them, or does the ledger just generate a brand new recovery phrase when you first set it up? Question 3: Is there anyway to CHANGE the 24 words recovery phrase later? If so how exactly? Thanks
1. Correct. Although there are some advanced methods employed by experts using specialized equipment that have been successful at decoding the pin. This is a very specialized and unlikely scenario. normally someone who might stumble on your device won't be able to access it. Lesson: keep your device hidden. Don't allow anyone physical access to your device. 2. No, the recovery phrase is generated randomly when you initialize the device. If there is already a seed phrase on your device when you buy it, don't use it. 3. No, you cannot CHANGE your seed phrase. You can reset (enter pin incorrectly three times) your device and generate a new seed phrase, but you would need to transfer your crypto out of the old configuration first. i.e. move it somewhere like an exchange and then transfer it back into the new configuration.
Hello what happens if i use a ledger first with an phone. And weeks later conecting to ledger live (first time). Is it posible? Ledger live tells me wants to check if ledger is real. Could the ledger be deletet? There are already founds on it. Thank u
Please help me. Any advice is helpful. I recently put in my 24 word seed phrase into my ledger after I did a full reset. And now my holdings are 0. I readded all account on ledger live . Nothing. I’m seeing online it could be something to do with derivation paths? HELP
Sounds like you just reset the device rather than doing a proper restore. Did you actually re-enter your 24 words into the device? Or did you just reset the device and then write down a new set of words? Here's a video on doing a proper restore: Easily Restore Your Ledger Nano S/X: Wallet Recovery 24-word Backup & Ledger Live Guide: ruclips.net/video/Hh06E77eysA/видео.html Also did you use the correct seed phrase? Do you have more than one seed phrase laying around your house? A lot of people will reset their device and create a new seed phrase and not realize they need the original seed phrase. Check drawers and closets for other seed phrases. I'm also curious why your ledger live is empty. If you reset your device, then you shouldn't have had to have touch your ledger live. Did you reset both? Also, in your ledger live, are they simply empty accounts? Or is it a zero balance with outgoing transfers? Did you reveal your seed phrase to any one during this process that was claiming to be helping you? You also posted this same question in a Trezor video. Are you restoring on a ledger or a Trezor? What assets are we talking about here? Bitcoin? Ethereum? Solana? Are you seeing some assets and not and not others? or is nothing showing up? And how are you seeing your assets on the blockchain? Might I ask?
Thanks for the video, but it did not work for me. After updating the firmware All my crypto was gone. I did what you said clicked "receive" icon and nothing. I was hoping you would show how to bring up 24 word recovery with an already installed ledger live app. But nope you did not.
Sorry to hear that. Just wanted to put in my $0.02 since some impostor is replying to your post. He's probably going to try to get you to give him your 24 word backup phrase. Don't fall for this. Even though he's using my icon, he doesn't have a check mark next to his username like I do. And by the way, there's no way to extract the 24 word recovery phrase from your ledger live app. It's not stored anywhere on your computer. Only you have the written copy.
Yes it does. You need to do another restore if you’ve accidentally entered your pin wrong three times. This means that the device will reset to factory condition.
If you see an outgoing transaction that you did not initiate, then you wallet is compromised (or you sent it and don't remember). You should transfer all of your remaining assets to a different wallet.
It doesn't look like your device is a Nano S. I'm completely dejected. I have some assets in my own Nano S and can't access them at all unfortunately. Ikeep getting the error: "Please check that your hardware wallet is set up with the recovery phrase or passphrase associated to the selected account." - The device never asks me for my phrases beyond the initial PIN when I turn it on. I am not sure if I am supposed to reset the device or what.. They have the absolute worst customer service and support. If you ever get a chance to do one of these videos specifically for a Nano S, that would be amazing. I hate Ledger and I hate crypto - the combination has been the worst experience.
Brother Laser Neno came and did some XRP on me. Now the screen of the laser device is no longer visible. The screen is damaged. Now, without buying the laser device, can I recover my coins in any other way? My ledger has 24 words password backup
There are other wallets that support 24 word seed phrases. One of them is Trust wallet, which you can download on your phone. From there, you can restore using your 24 word seed phrase. However, this is not a great idea and should only be used in an emergency. What you really should do is get a replacement device. It's never a good idea to import a hardware wallet's 24 word seed phrase into a hot wallet.
Hi Cryptodad, I lost my BTC from ledger when I install ledgerlive in New device , I reset ledger with my recovery phrase , other accounts works well (eth, dot, ada) but BTC shows zero ( native, sigwit... ) support not helping at all, I use public key to check my BTC and they still there but private key on ledger can't work, I want at least move my BTC with my XPUB . How to do this ? Please help
You might want to look around and see if you have another 24 word seed phrase lying around. Sometime people accidentally reset their devices and write done new ones. It sounds like your BTC account was created with a different device. Or a different 24 word seed phrase. or maybe even a different device if you have more than one.
@@CryptoDad hi thanks for response, but i am affirmative, no other 24 words, and no other device. when i created BTC account i created with other account like ADA, DOT etc
@@salahouazzou195 i’m really sorry to hear that. But I have never had a bitcoin account simply disappear on a ledger. After a restore you might try doing the “ad account” process again and seeing if it shows up.
@@CryptoDad thnaks for your quick response, i will try again, but i am not giving up. i worked hard for my money and i have in my minde to sue ledger if it not fixed. i have all communications and proofs. thanks again
You might try restoring your phrase to a different hardware wallet like Trezor. Most other hardware wallets support 24 word phrases. You could always reset the secondary wallet afterwards, assuming the BTC shows up and you can move it somewhere else. Step-by-Step Guide: Migrate Crypto from Ledger to Trezor Hardware Wallet 🔑: ruclips.net/video/j7l_9xAAIw8/видео.html
🚀 Thanks for watching, everyone! I hope this guide helps you easily restore your Ledger Nano S/X hardware wallet with confidence. Remember, securely storing your 24-word backup phrase is crucial to safeguarding your crypto assets. If you have any questions or need further assistance, leave a comment below! 👇 Don't forget to like, share, and subscribe for more valuable crypto content! 🔥 #CryptoSecurity #LedgerNano
@cryptodad very thorough and on point as usual. There's one part missing to this (and other restore wallet videos) and that is showing how to make sure your wallet browser extension is connected. It's assumed, but I'd like to see in these videos you go to your Phantom wallet and open it and demonstrate it's connected to the recovered Ledger. I don't really use Ledger Live...almost exclusively via browser extension. TY
Hi CryptoDad. My Nano 5 unable to ON. Can I buy Nano S plus or Nano X and perform recovery process on either one of them?
Thank you for making this video, I'm settling down now to get this done. I don't move as fast as I used to, and there are no computer type people here let alone crypto-types, to haul me out of a jam.
🙏🏻 😊 ☺️ from the bottom of my ❤️. I hadn’t used my ledger nano since 2018 and when I plugged it in, it wasn’t even detectable to any computer nor would it even turn on. Because of your straightforward video, me of all people… perhaps the least techno savvy person I know… I completely recovered all access to my crypto this morning. You’re the best!
Boom!
My 5 year old original Nano S had a screen malfunction. Tech from Ledger spent some time on the phone with me- Even had me plug it into a wall charger to get the screen to wake up.. No luck had to get a new device. The instructions worked perfectly for my new Nano S Plus.
Good to hear
This was a very informative video. thank you so much. I do have a question though. I’m wondering what your thoughts are about leaving your crypto to your heirs and how would you explain to them how to recover it? Let’s say I tell my heirs or someone I trust that my recovery words are in a safety deposit box that they have access to once I’m gone, but how would they ever figure out all these detailed steps to access the crypto itself? Have you left instructions for someone or how would that work? Wouldn’t they need my password to ledger live as well?
@@ContinentalDrifter no they would not need your password to let your live. It would be helpful, but they can still regain access to the crypto by reinstalling Ledger Live on a new machine and using the device to recover the accounts. Personally, I would refer to my family, my own videos, you might do the same. But trust me if one of your family members has a seed phrase, with a little bit of research they can figure out how to get access to the crypto. Necessity is the mother of invention.
Thanks for this confirmation. My Ledger Nano X screen just crapped out after 2 years or so and will be recovering to a Nano S Plus tomorrow.
Thanks so much for taking the time to clearly set out this process. Excellent.
Great video as always... in Rex we trust!
Thank you so much @CryptoDad for your clear & detailed explanation (as with all your vids), truly appreciated! 😊
Windows locked me out, so I had to do a reset. Omg how nerve wracking was that but done eventually. Don’t need this pressure 😀
Thank you so much for this, still waiting for Ledger because I opened a ticket, that was 20 hours ago 😀
Many many thanks 🙏
Good presentation Dad. Can I add that if you enter your pin incorrectly 3 times your nano will have to be restored from your list of words. So that is a good way to practice.
Thanks for pointing that out. I had actually mentioned that when I first recorded the video but ended up editing it out for time. I think the original runtime of this video was about 55 minutes! I go through a lot of pain and anguish, having to edit out stuff.
I panicked when my Ledger stopped working. Thanks to this great video, I could restore everything back. Thank you
Glad it helped
Clearest instructions cheers.
Thank you! I'm glad you found the instructions clear and helpful. My goal is to make complex crypto topics easy to understand for everyone. Cheers, and stay tuned for more content! 🎉👍 #CryptoDadFamily
@@CryptoDad Most welcome .
Hi Crypto Dad, Great video! My Ledger Nano S is getting old and the screen is getting dim. If I restore to a new Ledger Nano S, will my crypro still show up on my old dim device or does the restore process automatically wipe that out? Another way of asking the same question is: If my device was stolen and I quickly restored to a new device, would the person who stole my device still be able to access my crypto on the stolen device?
@@Marco-yf4oq not without your pin, they can’t. And the ledger device is highly resistant to physical attacks such as tampering. The secure element chip has many counter measures that will for thwart anyone trying to crack open the device. However, once you’ve done your restore, it would be best practice to transfer your crypto to a different device with a new seed phrase.
Your videos are so informative and easy to understand. Thank you so much.
Great video! I'm writing in my country language :) Bardzo pomocny, rzeczowy, przejrzysty i czytelny opis procesu odzyskiwania dostępu do kont! Super, dzięki za Twoją pracę! :D
Wonderful video to help take me through the process!
Thank you so much for taking your time to upload these videos. Truly appreciate it!!!!
Important info - cheers
You are absolute legend! Thank you!
Happy to help
Thank you great tutorial! 👍
The best as usual
Good tutorial. Thank you.
This video was helpful.
Hi crypto dad...if ledger nano s is lost or misplaced so do we have to buy a new ledger nano s plus to restore ? Since now nano s is not available ...
Yes, the ledger nanos plus. Is basically the replacement for the older ledger nano s. It's fully compatible so you can use your old seed phrase to do your restore. The ledger nano s is the same price as the old ledger nano S was. It just has more storage.
Cryptodad thanks a lot for your kind reply ...may god bless u n your family always
Thank you for the step-by-step instructions. I have a strange scenario. I bought some XRP and XLM and sent it to my Nano X using my cell phone, which now I no longer have. I have a new cell phone, so now I need to wipe clean my Nano X and "restore" my 24 phrases and then it will allow me to pair my device to the new phone. My question is, what if my Nano X was lost in a house fire but I still had my 24 phrases. How could I get my crypto back with just the words?
just buy a new nano X to load your 24 words
Great video and informative i really appreciate your time to explain step by step how to solve this problem.
Thank you so much
Thanks so much for this amazing video. Worked like a charm.
Blessings 🙌🏿
Kansas City is Watching 👀
Thank you so much for the support! 🙌 It's fantastic to have viewers from all around, including Kansas City! Keep watching and stay tuned for more valuable crypto content. 😊🚀 #CryptoDadFamily
Hi C Dad, I am wondering. Do you have video explaining how to restoere 2 Nano s with 2 different phrases? I like very the calm way you explain. Thank you
I will save this video you are awesome and the go to channel for hardware wallets.
No scam dealing with LaraTradingpro I’m so excited l got 4btc mining from LaraTradingpro and I confirm the withdrawal successfully
On telegram
Does anyone know how to transfer ledger/live to a new phone?
Thanks CDad 👍
thank you for your video. I am trying to restore my nanos that has a blank screen to my nanoX using the seed phrase. I plug in my nanoX and follow your video, but after entering my password, I don't get the option to choose enter recover page. Am I missing something? thanks in advance 🙏
Is this the procedure to use if I had to buy a new nano x because the one I had is not working? Thank you in advance.
Thank you so much! You are TRULY a HUGE GIFT to all of us 🙏💛
this was a very helpful video, thanks a lot.
Love your videos
Thanks!
What a GREAT CLEAR instruction again. So Nonsense.
I have a question. Is adding an extra Nano X wise ?
Many people, including me, believe that having more than one device and spreading your assets is best practice. But you need to choose the strategy that's right for you if you start spreading your assets across too many devices, you might get confused as to where things are. So give it a good balance between keeping it simple, and using multiple devices.
As always, a pleasure to watch and learn. One question that was not talked about is the "Export" account option under settings>accounts in Ledger Live. This may have been explained in another video that you have made but for here, is it possible to have saved a copy of all your accounts using the export function, than bring them back in for the reset operation? Just wondering, as it would make it so much easier to do that, but I have never tried . Thanks again, gb.
The export account function in the desktop version of ledger live is to allow you to import your accounts into the phone based version of ledger live. If you want a backup of your accounts that you have created, then you can simply go into your Appdata folder in windows. Inside the roaming folder is a folder called ledger live. This is where is Ledger Live stores all of its preferences You could back that folder up to a flash drive if you want to. However, it doesn't give you any access to crypto. The cleanest way to recover your accounts is by using the device to connect and use the add account method. If you're worried about forgetting cryptos, perhaps you could just list the cryptos that you own in an Excel file. You could also take a screenshot of your ledger live accounts for future reference when you're installing on a new machine.
Perhaps this video might help:
Ledger Live Hacks: Simplify Your Life with Multiple Profiles! One for Each Family Member or Device: ruclips.net/video/trcEe0oHWRg/видео.html
Great video !!!
Thank you so much
Thanks for your videos, Im kinda hesitant to use another nano seeing the screens die, Is it possible to (using seed phrases) to send assets to another device not manufactured by Ledger?
Helpfull video thanks a lot.
Hey mate, i have just purchased a new macbook. Do you have a step by step guide to uploading Ledger Live and syncing it with my NonoX?
great video as always, but i have question about restoring a nano s to sPlus but using the same ledger live that i use for nano x storage also? Is there any problem with using the ledger live with nano X and also add nano SPlus restored wallet?
No, it’ll be seamless. Once you restore the Ledger nano S plus, Ledger Live will treat it as the same device, because mathematically, as far as Ledger Live is concerned, it is the same device. It uses the same master private key once you restore from the 24 word recovery phrase. After you’re done doing the restore, you can do a quick check by plugging in the Ledger nano S plus and going to any of your existing accounts and doing a receive with a hardware check you should be able to see the receiving address on your computer screen and on your device to confirm that the device has been successfully restored.
Great video. However, After using my recovery phase and redoalonding my ledger live, I'm stuck on a prompt that is trying to check my device. It tells me to "connect and unlock my device", which I have but nothing else happens. There is a box underneath that says "Having trouble connecting your device" fix it. I'm not sure what to do next. Do I go back to the beginning and select "first time using nano" or keep using the second option below that one? I have this Nano x for years and had to use my recovery phase because my computer went through a full reset. IDK if that helps. any advice would be great
I’m just wondering why after restoring your device you “reloaded” Ledger Live. There’s really no need to touch Ledger Live. All you want is a new device. So if you installed Ledger Live from scratch and wiped out all your accounts, you’re going to need to re-add them. But it sounds like you’re having connection issues. This is just like any USB device that’s having connection issues. Restart reboot, reconnect, disconnect, reconnect, try a different cable, try a different USB port. Make sure the device is connected and unlocked. It has to be unlocked or Ledger Live won’t recognize it. It also has to be in the right app. But usually if it’s connected and unlocked, Ledger Live will ask you to open the app.
@ thank you for the response. I will try your suggestions. I had to re download Ledger live because I reset my computer. I had to reset my computer (as per HP recommendation) because my computer was not connecting to the internet.
Hello, you seem to be quite knowledgeable about ledgers, can you answer me this? Let's say someone was running a btc node with a 12 words wallet code. And that node hadn't been updated for a while and a person did not want to wait for that node to update, could a person enter the 12 word seed phrase into ledger and recreate the node wallet? Thanks for any thoughts.
Hi thank you for your videos is very helpful for any one is confused like me
I need your help please I have a nano S since 2020 I never had a problem until last week also I never update my ledger S and now when I am inside to ledger platform I can't see my assets like I used to and when I try to interact with the platform it sends me messages. I have tried to send crypto to Coinbase I can't do it either. Please I need your help to solve this problem that is causing me a lot of stress.
My question is if I buy another ledger, NANO X, will it solve my problem? I am very confuse because the platform inside to the ledger live is mess up and I afraid if a change to Nano X I going to still have the same problem
I hope you can clarify my question. I am your follower
Thank you
@@malyc9990 please send me an email at thecryptodad@gmail.com
Hey Dad, I've been going 'round and 'round, trying to recover a significant amount of missing gala in my Ledger Live account. The missing Gala shows up in my Iphone Ledger but I'm unable to send or receive from there. I've been back and forth with Ledger support with no results. I have 2 devices, a Nano S and a Nano X. I reset the recovery phrase in the Nano S and I'm still unable to access the missing Gala. I need help with this. Thanks
Hello Crypto Dad, my LCD screen died on my nano s. Is it safe buying and replacing it with a new LCD screen???
Thanks
Wow, thank you so much for the generous superchat! 🙌 Your support means a lot, and I'm glad you found the content helpful. Keep watching, and don't hesitate to ask any questions you might have. Thanks again! 😊 #CryptoDadFamily #Grateful
A tip....if someone gets hold of my rec phrase sheet, they will not be able to use it....why not, because my 24 word rec phrase is spread out over multiple sheets and only I know which words from which sheet are to be used and in what sequence!
Another great second-tier security feature! Thanks for your contribution.
Hey @cryptoDad, thanks for your videos. I am restoring from a secret phrase up a new Nano S, I can not find the check genuine page, any advice?
I have a Nano S that hasn't been connected to Ledger Live in 3 years. I wanted to withdraw a little to pay a bill but now it won't connect. I enter my pin and it says Bitcoin Ready but Ledger Live is still waiting for me to connect it. I am using the original cable. I checked Device Manager on my PC but it doesn't have the Nano listed. It does however say Unknown USB Device. I cannot afford another Nano without accessing my crypto.
What can I do??
That was my problem too. I had to wait until I got a new Nano S, I got the Nano S Plus. I am watching this video to restore my connection. I bought some crypto before I realized it wouldn't connect, now I'm wondering if the purchases will be recorded.
Hi... Do I need to buy a new Ledger device, if I lost my earlier owned Ledger device in order to recover it? Or can I recover it with 24 words on any brand digital wallets?
Can you use the same device pin that you had before?
--- Never mind, the answer came in a new video by CryptoDad a month ago, today is 11-29-2024, and the answer is yes you can. As it turns out it doesn't matter, you can do either one. Make a new one or use the old one, it's only for the hardware (device), not the software (wallet app).
Sometimes I watch my old videos when I forget stuff
I have ledger live already on my computer. Problem is I need to recover the device but I have 2 sets of recovery phrases. What if I use the wrong phrase the first time.?
thanks C Dad!
Anyway to change the 24 words if you think they have been compromised?
Nope. There's no way to change an existing seed phrase. If you feel like your seed phrase has been compromised, you need to transfer your assets somewhere else and then set up a brand new wallet with a new seed phrase, and put your assets back on that.
@@CryptoDad
I lost both ledger and my phrase possibly thrown away I’m getting my hardware wallet replaced today so should I
.recover it with new hardware
.move it out
.create a new wallet on new hardware
.move to new wallet with new phrase?
My computer died, had to re-install the live app. And I mistakenly set device as new insted of recovering. What should I do to recover my device?
Do you have your 24 words backed up?
First of all you need to ignore these idiotic impostors that are trying to trick you into revealing your seed phrase. Second, you need to restore your device from the original seed phrase that you wrote down when you set it up originally. You can reset the device by entering the pin incorrectly three times. And from there, you'll want to do a restore. Here is a step by step video:
Easily Restore Your Ledger Nano S/X: Wallet Recovery 24-word Backup & Ledger Live Guide: ruclips.net/video/Hh06E77eysA/видео.html
Boo hoo@@CryptoDad
@@CryptoDad thank you so much, managed to recover it! 🙏🏼
@@albertostang great news!
If i buy new device and have to recover from phrase than we should put wrong pin or no or only have to recover ? How to check Device is genuine if already installed ledger live application in Laptop
After you have restored your device and connected it to ledger live, it will do the genuine check automatically whenever you go into the "my ledger" section to to install your apps.
Thanks!
Constructive suggestion Crypto Dad, can you demonstrate recover from a faulty firmware upgrade? Because your instructions in this vid do not work. cannot enter recovery function on the Nano, is it possible the Nano device is faulty?
I uninstalled and reinstalled Ledger Live, restored my Ledger devices ( 6 total ) just by entering my respective pin #'s, looking at the apps on the device and adding them. Some of the crypto on several devices
are missing. I stupidly did not have a record of which crypto I had on which device, and I may also have uninstalled some apps to make room for additional apps. I do have a list of all the various crypto I have on all 6 devices, just don't know which crypto is on which device. Should I reinstall all my devices and go through installing the crypto apps from my
list one by one ? or is there some other way ?
Crypto Dad , Thank you for your informative videos ! I have an issue and wonder if you can answer a question ? I recently changed my seed phrase words on my Nano S , I can connect and open the Nano but when trying to send crypto it fails ? Do I have to change my seed phrase somewhere on the Ledger on my laptop ??? , or do I have to go back to my original seed phrase on the Nano S ??? Thank you in advance for any assistance you may provide ! Harry .
Yes, the accounts that you have in Ledger live are based on your original seed phrase. It's fine if you want to reset your device with a new seed phrase. But you'll need to create brand new accounts in ledger live for that. And of course, you're going to need to get the crypto out of the older (original) accounts. So I would suggest that you restore your device using your original seed phrase, so that you will have access to your current accounts in ledger live. From there you could move your crypto somewhere safe like an exchange or a different wallet. And then you would be free to reset your device if you wanted to. But you should also reinstall Ledger live clean so you can start fresh. After that, you can move your crypto back in.
Thank you so much for your reply ,I appreciate it ! I'm at wits end trying to make this work , I have an emergency situation and need to sell a Ledger account . If I purchase a new Ledger USB device would I retain the accounts in my Ledger live ?? I'm concerned about loosing my Crypto . Thank you again sincerely Harry .@@CryptoDad
As far as I understand our crypto is secured by the recovery phrase ... Ledger Live just shows us what we hold. Like a bank statement. The crypto is out there in cryotoland/space/blockchain and not on LL, the apps or the device. The Ledger device is the mini computer which came up with our unique recovery phrase. This is really the key to our crypto. And here's where my brain starts giving up ... I think private keys within are the result of us typing in our recovery phrase. Like dialling in numbers on a big metal safe. Once the recovery phrase is input we can access the crypto on chain via LL. I guess this makes the pin number additional security to the device itself. Hope this helps. I'm still trying to get my head around L and LL. Thanks to superhero CryptoDad n Ledger's Dan ...
So If my device is broken but I still have access to my Live. I just need to order a new device and restore it like you did?
Yepers!
Is there a way to restore accounts when you can't read the Nano screen? I have the recovery phrase, however, my device is not supported by Ledger Recovery (Nano S). Any help could be literally lifesaving. Thank you.
I have never done it but you can replace the screen. OR you can get a new device and restore.
Google: "Ledger Nano S screen replacement"
Rex, if someone stole my ledger with seed phrase but i put a pin on it that they dont know. Can they access my btc if they buy a new ledger with my seed phrase? What should i do?
If they have your seed phrase, they have access. You should move your crypto to a new wallet as soon as possible.
So you cant do it on the app i have to put in all mty seed phrase in on the nano s
Sir, if someone lost ledger nano S, can they recover to differenet ledger version ? Or does it need to be nano s only
the 24 word backup phrase is compatible with all Ledger devices
@CryptoDad thanks for gr8 video. U r very supportive sir
Great video. I misplaced both the PIN for my NanoS device and the PASSWORD to Ledger Live but I have the seed phrase. So if I enter 3 wrong pins then restore device using seed phrase. Then delete the Ledger Live APP from my laptop then download again and reset up wallets as per your video. I should be good. I assume you then can reset the PASSWORD from the new install? Is this correct? Many thanks!
Same issue but in my case it is showing me the UNKNOWN_ERROR (0xb007)
And after bootloader fix
When I enter recovery of my wallet it is showing me invalid phrases please help me ?
What if I had it on a hot wallet but had it synced with my nano s I had to order a nano s plus
Thanks for your videos! I'm trying to recover but it doesn't give me the phrase recovery step. heeeelp....
hi C Dad, I am wondering. Do you explain in any of your vidos, how to recover from 2 different nano s with different phrases to 1 Ledger x? thank you for time, have a nice day, I like very much the calm way of your explanation,
Hey, you really can't combine seed phrases like that onto one device. What you could do though is restore from one seed phrase. And then simply transfer everything from the other wallet. For example, if you have two ledger nano Ss with a seed phrases, get a ledger nano X, restore it using the seed phrase from the first Ledger Nano S and then simply transfer everything else from your 2nd Ledger Nano S into your new Ledger Nano X. In that way you can combine the crypto together.
Thank you C Dad, ledger offert me with discount a new nano, which I restalled. Now I have new issue. I installed L live as newinstallation on new computer not like you explained inyour other video to use "already have recovery pharase" . how do I now transfer live to anew computer? I tried to uninstall live at the computer. Live recognice first setup.Ca@n you please give me a hint, thank you very much in advance, have nice afternoon. regards from spain@@CryptoDad
If i buy a new ledger ,
and make the recovery process with random words ,
and by accident the 24 words i will set... will be someone's real wallet ,
and inside will be millions of crypto ?
Who will protect the unlucky person?
The recovery process ....
should ask also a mobile pin number combine with a pin to e mail .
Am i wrong CryptoDad?
The chances of that happening are so infinitesimally small, that you could spend thousands (perhaps millions) of years trying and never find someone else’s wallet. However, you’re welcome to try. Call me back when you find one.
@@CryptoDad I appreciate your answer,
and the delicate irony you served ,
but if Ledger adopt a security proposal,
like mobile pin code and a mail verification ,
can eliminate the chances of hacking
the 24 words almost to zero.
Based in which calculations somebody needs thousands of years trying to hacked 24 words?
I guess maths ate not your strong point
CryptoDad
Hey, this video was really helpful - thank you! Are you able to help me with something else.. im having issues sending Theta token from Ledger Live.. any ideas? Thanks
Soo.. i got a new ledger for a old Wallet. But i had to update it. End now only my account from my other ledger shows up. Even even i reset ledger and add the old Wallet. Only the other ledger stuff shows up.
Hi if the Ledger was set up from factory haw I'm going to get back my crypto please?
@@sfagauluka5498 the Ledger is built in the factory, but it does not generate your private key until you initialize it privately, so Ledger, the company, does not have any access to your crypto.
SIr, I restored with this video, but my device did not ran genuine check. I ordered new ledger device from Ledger, so it is definitely genuine. What to do ? Also my device is not getting detected by ledger live
What if you have 2 Nano x's can you send your crypto from one to the other and than restore one and than send the crypto back to it
Hi ive recently recieved tiny bit of algo that i never put on, what do u surgest i do please?
Leave it alone.
Thank you.
Great content.
Is there a way to contact you for a sensitive question?
Anyway to change the 24 words to new words after restore
Question 1: If someone PHYSICALLY gets ahold of your ledger there's NO way they would be able to access your cryptos without the pin?
Question 2: Do these ledgers come with the recovery phrase already pre installed on them, or does the ledger just generate a brand new recovery phrase when you first set it up?
Question 3: Is there anyway to CHANGE the 24 words recovery phrase later?
If so how exactly?
Thanks
1. Correct. Although there are some advanced methods employed by experts using specialized equipment that have been successful at decoding the pin. This is a very specialized and unlikely scenario. normally someone who might stumble on your device won't be able to access it. Lesson: keep your device hidden. Don't allow anyone physical access to your device.
2. No, the recovery phrase is generated randomly when you initialize the device. If there is already a seed phrase on your device when you buy it, don't use it.
3. No, you cannot CHANGE your seed phrase. You can reset (enter pin incorrectly three times) your device and generate a new seed phrase, but you would need to transfer your crypto out of the old configuration first. i.e. move it somewhere like an exchange and then transfer it back into the new configuration.
@@CryptoDad
Ok very clear answers thanks!!
Hi I got the nano s plus..I wrote down the 24 recovery phrase and it has 2 words the same is this normal
It does happen. Not all the time but fairly often. I once had a 24 word phrase where I had the same word occurring three times! (rare)
Hello what happens if i use a ledger first with an phone. And weeks later conecting to ledger live (first time). Is it posible? Ledger live tells me wants to check if ledger is real. Could the ledger be deletet? There are already founds on it. Thank u
You can use both. Ledger Live will always perform the genuine check when you first connect it.
@@CryptoDad thx for your answer.
I have tried and I still get error messages I can see my cryptos on my phone but they do not transfer to ledger live
OK, how do I hire you to guide me through restoring a few wallets?
Please help me. Any advice is helpful. I recently put in my 24 word seed phrase into my ledger after I did a full reset. And now my holdings are 0. I readded all account on ledger live . Nothing. I’m seeing online it could be something to do with derivation paths? HELP
Sounds like you just reset the device rather than doing a proper restore. Did you actually re-enter your 24 words into the device? Or did you just reset the device and then write down a new set of words? Here's a video on doing a proper restore:
Easily Restore Your Ledger Nano S/X: Wallet Recovery 24-word Backup & Ledger Live Guide: ruclips.net/video/Hh06E77eysA/видео.html
Also did you use the correct seed phrase? Do you have more than one seed phrase laying around your house? A lot of people will reset their device and create a new seed phrase and not realize they need the original seed phrase. Check drawers and closets for other seed phrases.
I'm also curious why your ledger live is empty. If you reset your device, then you shouldn't have had to have touch your ledger live. Did you reset both? Also, in your ledger live, are they simply empty accounts? Or is it a zero balance with outgoing transfers? Did you reveal your seed phrase to any one during this process that was claiming to be helping you?
You also posted this same question in a Trezor video. Are you restoring on a ledger or a Trezor?
What assets are we talking about here? Bitcoin? Ethereum? Solana? Are you seeing some assets and not and not others? or is nothing showing up?
And how are you seeing your assets on the blockchain? Might I ask?
Good presentation
Forgot my pin and I restored my nano s with the 24 phrases. Now none of my funds there when I install the coin apps. Please help
Thanks criptodaddy
Thanks for the video, but it did not work for me. After updating the firmware All my crypto was gone. I did what you said clicked "receive" icon and nothing. I was hoping you would show how to bring up 24 word recovery with an already installed ledger live app. But nope you did not.
Do you have your 24 words from your previous account?
Sorry to hear that. Just wanted to put in my $0.02 since some impostor is replying to your post. He's probably going to try to get you to give him your 24 word backup phrase. Don't fall for this. Even though he's using my icon, he doesn't have a check mark next to his username like I do.
And by the way, there's no way to extract the 24 word recovery phrase from your ledger live app. It's not stored anywhere on your computer. Only you have the written copy.
I entered 3wrong PINS to reset the Ledger, does this mean the secret phrases was erase?
Yes it does. You need to do another restore if you’ve accidentally entered your pin wrong three times. This means that the device will reset to factory condition.
I did all this, however, my etherium wasn’t there and when I clicked on the etherium said that it was sent to anther wallet. What can I do?
If you see an outgoing transaction that you did not initiate, then you wallet is compromised (or you sent it and don't remember). You should transfer all of your remaining assets to a different wallet.
73rd...Thanks CryptoDad
It doesn't look like your device is a Nano S. I'm completely dejected. I have some assets in my own Nano S and can't access them at all unfortunately. Ikeep getting the error: "Please check that your hardware wallet is set up with the recovery phrase or passphrase associated to the selected account." - The device never asks me for my phrases beyond the initial PIN when I turn it on. I am not sure if I am supposed to reset the device or what..
They have the absolute worst customer service and support. If you ever get a chance to do one of these videos specifically for a Nano S, that would be amazing.
I hate Ledger and I hate crypto - the combination has been the worst experience.
Brother Laser Neno came and did some XRP on me. Now the screen of the laser device is no longer visible. The screen is damaged. Now, without buying the laser device, can I recover my coins in any other way? My ledger has 24 words password backup
There are other wallets that support 24 word seed phrases. One of them is Trust wallet, which you can download on your phone. From there, you can restore using your 24 word seed phrase. However, this is not a great idea and should only be used in an emergency. What you really should do is get a replacement device. It's never a good idea to import a hardware wallet's 24 word seed phrase into a hot wallet.
entering the recovery phrase isn't a little bit tedious. It's a lot tedious.
@@JamesMooreSeattle can’t argue with you there!
Hi Cryptodad, I lost my BTC from ledger when I install ledgerlive in New device , I reset ledger with my recovery phrase , other accounts works well (eth, dot, ada) but BTC shows zero ( native, sigwit... ) support not helping at all, I use public key to check my BTC and they still there but private key on ledger can't work, I want at least move my BTC with my XPUB . How to do this ? Please help
You might want to look around and see if you have another 24 word seed phrase lying around. Sometime people accidentally reset their devices and write done new ones. It sounds like your BTC account was created with a different device. Or a different 24 word seed phrase. or maybe even a different device if you have more than one.
@@CryptoDad hi thanks for response, but i am affirmative, no other 24 words, and no other device. when i created BTC account i created with other account like ADA, DOT etc
@@salahouazzou195 i’m really sorry to hear that. But I have never had a bitcoin account simply disappear on a ledger. After a restore you might try doing the “ad account” process again and seeing if it shows up.
@@CryptoDad thnaks for your quick response, i will try again, but i am not giving up. i worked hard for my money and i have in my minde to sue ledger if it not fixed. i have all communications and proofs.
thanks again
You might try restoring your phrase to a different hardware wallet like Trezor. Most other hardware wallets support 24 word phrases. You could always reset the secondary wallet afterwards, assuming the BTC shows up and you can move it somewhere else.
Step-by-Step Guide: Migrate Crypto from Ledger to Trezor Hardware Wallet 🔑: ruclips.net/video/j7l_9xAAIw8/видео.html
What about those who uses mobile?
No apps on my ledger nano s , after restore it.
Here is the relevant section of the video for your issue:
11:37 Don’t Panic: Your Device Screen will be Empty
12:10 How to Add/Re-Add Accounts