How To Fix Amazon Seller Error 5665 Without Brand Registry [SOLUTIONS!]

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  • Опубликовано: 26 авг 2024

Комментарии • 195

  • @LucaDavenport
    @LucaDavenport  2 года назад +2

    🚀 AMAZON FBA TRAINING & MENTORSHIP PROGRAM: bit.ly/3rr9bNy
    🎥 FREE AMAZON FBA TRAINING: bit.ly/3O4ortk
    📞 Book a 1-1 Coaching call with me: bit.ly/3pWCbPk

  • @gd4490
    @gd4490 3 года назад +2

    In the U.S. it takes between 6-9 months to get a trademark . I’m currently in the process of getting mine through USPTO. It doesn’t even get seen until 2-3 months after filing approval date.

  • @ActiveCSL
    @ActiveCSL 4 года назад +2

    Bro you seem wise and very intellectual and I’m in a situation in my life where I really need to fix up and get my ass into gear, I have a baby due to be born in January and I’m only claiming universal credit, I wouldn’t ask for a hand out, I wouldn’t ask for anything other than just training and maybe a kickstart to help boost my knowledge and hopefully put me on track to making some kind of income which is built around my progression... I’m not trying to give you a sob story, I respect what you do and I truly feel like you should be a mentor if you’re not already, if you don’t mind getting back to me that would be amazing. Keep up the brilliant work and videos, and take care 👍

    • @LucaDavenport
      @LucaDavenport  4 года назад +1

      Hey Callum, thanks, glad you've been enjoying my RUclips content, lots more coming over the rest of the year! Congrats on the baby coming in Jan! I actually am a business coach / mentor and have a training program called the Amazon Brand Academy (link in video description). Is Amazon FBA something you're thinking of getting started with?

  • @NK-zp6pq
    @NK-zp6pq 2 года назад +3

    Thank you Luca for the valuable content. My question is in reverse: I mean when creating my first listing, if I put in the brand section "Generic", but when I ship out my inventory to Amazon I have my "brand/store name" printed on them...
    would that create a problem with Amazon?
    can I go back to my listing and change the brand from "generic" to my brand/store name?
    thanks in advance...

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Good question! You will not be able to go back into the listing and change the brand name. The only way you will be able to do that is by requesting that Seller Support change it for you and again you would need to get your brand approved for them to do that. They also won't always do this. It can be a bit of a hassle in my experience. In regard to whether it's an issue to send in branded stock if the listing states 'generic'. I doubt that would be an issue as there isn't that kind of communication with the warehouse staff checking stock in and the office teams, however I can't say 100%. Best option would be to get seller support to update the brand name before you send stock in, if you're able to

  • @dianneatfeld687
    @dianneatfeld687 9 месяцев назад

    Super clear directions to list on Amazon. Thank you!

  • @jaymehta9304
    @jaymehta9304 3 года назад +2

    Luca, Very good vdo.Thanks. Do you have any vdo on supressed listing due to product description?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      I don’t have my videos on suppresses listings I’m afraid! I’ll be sure to add it to my list

  • @shamsundar1675
    @shamsundar1675 2 года назад +1

    Dude! this was awesome. this video really helped me. Thanks.

  • @haleydean6177
    @haleydean6177 3 года назад +4

    Hi Luca! Thank you so much for this helpful video! Just wanted to ask, will amazon check my products to make sure that they have the logo on the item/packaging like the photo I sent? I’m planning to start with a few items to test and see if they sell well first. The supplier needs me to order a lot before putting the logo on the item :( Thank you!!

    • @cctvhorror8296
      @cctvhorror8296 3 года назад

      Yes they will check when you send Inventory

  • @HP-kb1ol
    @HP-kb1ol 4 года назад +6

    Have anybody or have you approved through this method? Because i’m getting same robotic reply from SS that you need to submit photo’s through this link. Which is i already submitted by SS ticket once I submitted, robotic email replied me ‘you need to submit blah blah blah through this link’ than again that link doesn’t provide any submit option so I submitted everything again through SS email.... over and over again.
    Have you really received approved through this? Or anybody?

    • @TheRawFoodKitchen
      @TheRawFoodKitchen 4 года назад +2

      Having the same merry go round issue! Since July and still not resolved. Its now mid September. And no option for a call back anymore. :(

    • @cctvhorror8296
      @cctvhorror8296 3 года назад

      Are you people still facing the issue?

    • @stellajoseph923
      @stellajoseph923 3 года назад

      Same thing is happening to me. They keep telling me that the photos and info I’m submitting isn’t sufficient enough

    • @cctvhorror8296
      @cctvhorror8296 3 года назад

      @@stellajoseph923 I know a guy on fiverr. He might get approval for your brand name to be used.

    • @charleslin4102
      @charleslin4102 3 года назад

      @@cctvhorror8296 When it got approved, can you add as many list as you can? Please send me his contact info, thanks.

  • @anthonynavarro101
    @anthonynavarro101 Год назад +1

    I've applied 4 times and all 4 have been declined with error 5665. I provided 4 photos of my product at different angles, a photo of my product in my hand and even a photo of the packaging in my hand with my logo clear as day and they still keep rejecting it saying they need "real world photos" wtf!? They are noticeably "real world" photos. At this point Amazon is a joke. I called they seller central customer service phone number, it rings, then dead silence. If you have a better phone number please provide it.

    • @LucaDavenport
      @LucaDavenport  Год назад

      What a nightmare! If you want to speak with Seller Support there isn’t a number you can call, instead you need to request a call back though the help center.

  • @shaikrahiluddin929
    @shaikrahiluddin929 2 года назад

    Query - Need Help!
    1) Which address should we add in - A ship from address?
    2) Why and when should we use SPD?

    • @LucaDavenport
      @LucaDavenport  2 года назад +1

      Hey! Ship from address should be the address you are shipping the goods from. So either your manufacturers address or warehouse address. SPD should be used when your shopping loose boxes and LTL should be used when shipping pallets

    • @shaikrahiluddin929
      @shaikrahiluddin929 2 года назад

      @@LucaDavenport Thank you Sir.

  • @nazilam722
    @nazilam722 2 года назад +1

    Hi Luca, thanks for all the great info. Could you tell us what we need to enter in the product ID once our brand is approved ? Thank you

    • @LucaDavenport
      @LucaDavenport  2 года назад

      You want to select EAN (if your in the UK) or UPC (if youre in the US) then enter the barcode you have for that variation. You need one barcode (EAN/UPC) per variation/child listing

  • @LucaDavenport
    @LucaDavenport  4 года назад +3

    Have you tried any other methods that have worked? Let me know in the comments below!

    • @leighjones9162
      @leighjones9162 3 года назад +2

      hi mate, i have used N/A and my shipment is on its way to amazon. do you have any more information on how to change it back to my brand name, i am not a registered brand and i dont have a trademark. i know i have messed up but i cant find a good explanation on how to change this.

    • @LucaDavenport
      @LucaDavenport  3 года назад

      @@leighjones9162 Hey, the best way to solve this is to get in contact with Seller Support and going through the process of getting your brand approved using images of your branded product & packaging as outlined in the video. Then once your brand is approved, ask SS to change the listing from N/A to your brand name for you. Hope that helps buddy!

    • @kpslick
      @kpslick 3 года назад

      @@leighjones9162 Hey Leigh, did you end up getting this sorted in the end? I'm in the same situation - products on the way to Amazon with listing set up with 'Generic' as the brand. Need to get it sorted.

    • @ajimonnair8789
      @ajimonnair8789 3 года назад

      @@kpslick hey did you get it sorted? if yes how? any suggestions im in the same boat...

    • @m.a8187
      @m.a8187 3 года назад

      @@LucaDavenport And what if I don’t get Error 5665 at all without even approving or registering brand?

  • @priyankapatel7329
    @priyankapatel7329 Год назад

    Hiii, this is valuable video. My question is- if I sell under generic brand, does it tend to reduce sales or ranking? Personally when I shop on Amazon , I don’t usually see brands except my essentials like skincare and clothes that being said I assume most people do the same. What do you think ?

  • @walt7197
    @walt7197 3 года назад +1

    Hi luca thank you so much for the video....I was mad because always stuck in that part were they said :you need to apply for a your brand product and I was thinking is too complicated but, you make my dayyyy. I am new on this, I already added less than 50 products to Amazon and one of the big questions that I think can help us a lot is : How we can setup the handling and shipping time on Amazon for products that we pull from Ali express (because the margin is better), but takes betwen 4 to 6 weeks to deliver in USA and I just want to letthe customers know in the delivery time that ETA is be longer. Also any software that can transfer the products straigh from ali express to Amazon? Thank you for all.......I like how you explain step by step....you are great...!

    • @LucaDavenport
      @LucaDavenport  3 года назад +1

      Awesome, glad the video helped! I don't do Amazon dropshipping so I can't be much help there I'm afraid.

  • @marwabekrar2357
    @marwabekrar2357 3 года назад +1

    I have ordered a product from china without private labelling it (it has the proiver brand name). How can I fix this error as I can't register a brand I don't own.

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, if it's a brand that is already sold on Amazon, then you can just use the existing listing in Amazons catalogue. If the brand isn't already sold on Amazon, just send in pictures of the branded product in your hand to get brand approval. You don't need to prove to Amazon that you own the brand.

  • @charalamposstavropoulos7236
    @charalamposstavropoulos7236 3 года назад

    Fantastic and clear answer! I subscribed.

  • @brobinson8614
    @brobinson8614 3 года назад +2

    Handy to know thank you!!

  • @einsteindrieu
    @einsteindrieu 3 года назад +1

    Thank you Luca !!! 🎄🎄🎄🎁🎁🎀🎁🎁🎄🎄🎄

  • @ProudSkittles
    @ProudSkittles 4 года назад +1

    so clear! subscribed! a question, if you send them the support email with the brand name and logos, how do you know if your new brand name is eligible? What if the name is already taken? how do you make sure your brand name is unique?

    • @LucaDavenport
      @LucaDavenport  4 года назад

      Good question! There’s two ways, firstly you can check if there are any existing trademarks for your brand name on the GOV.UK website. Secondly just search your brand name on Amazon to see if any other sellers are selling products under that brand name.

  • @ainguyenthuy5630
    @ainguyenthuy5630 Год назад

    Thank you for your sharing. First, I need help with registering a brand. Please help!

    • @LucaDavenport
      @LucaDavenport  Год назад

      Hey! Checkout my other recent RUclips videos. I have videos on how to register a trademark and also how to apply for Amazon Brand Registry

  • @mpjairaj
    @mpjairaj 3 года назад +1

    Hi Luca I tried sticking my brand logo on my product and package, but it was rejected stating that the logo has to permanently affixed.

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, unfortunately Amazon won't accept logos on stickers as it doesn't count as 'permanently affixed'.

    • @StellaM22
      @StellaM22 2 года назад

      @@LucaDavenport this is so annoying it will cost too much money . Can i add branded tissue paper as part of the inside of the box?

    • @LucaDavenport
      @LucaDavenport  2 года назад

      @@StellaM22 To get approval, the logo must be 'Permanently Affixed' to the outside of the product packaging or product itself so I do not think branded tissue paper would work but you could always try.

  • @muhammaddanish9772
    @muhammaddanish9772 3 года назад

    Hey Luca thanks to share the precious info really helpful tips

  • @NdigoKidzAlbergoni
    @NdigoKidzAlbergoni Год назад

    Thank you! This helped !

  • @youssefelgendy7844
    @youssefelgendy7844 2 года назад

    hi,
    I am trying to list on amazon but it keep giving me this error "The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN. "and i tried to contact the customer service but they didn't help at all.

  • @tommykey4139
    @tommykey4139 2 года назад

    You are the STAR mate. Best Amazon content. No bullshit. Pure useful info. Thank you

  • @Naturalhappenings-w4f
    @Naturalhappenings-w4f 3 года назад +3

    Hi, thank you for your great video. I have created a logo and intend to make it as a brand, but it is not copyright or trade mark yet. Can I introduce it to Amazon as a brand in this step? can I put it on the products that I ship to Amazon in this step?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Yep you can! Just make sure you have got your brand approved following these steps and have a live FBA listing before moving forward with production.

  • @Djsatile
    @Djsatile 3 года назад +2

    Thank you

  • @mukat29
    @mukat29 3 года назад +1

    Hi
    So after applying this CANVA technique, do i need to print my packing boxes or product with my brand logo in actual or should i send the products to amazon FBA warehouse without getting them printed?
    Will Amazon check my products or packaging in actual to find printed logo?
    What if they find out later?

    • @LucaDavenport
      @LucaDavenport  3 года назад +1

      Good question, that's something that quite a few people have asked me! The truth is, I've never sent in unbranded products so I'm not 100% sure. The chances are that Amazon will not check your stock to make sure it matches the images sent in for brand approval, however it's always best practice to avoid any deception when it comes to Amazon so I would advise sending in branded products/packaging that match the product images you sent in for brand approval.

  • @dalilasamson7160
    @dalilasamson7160 3 года назад +1

    Hello from France ! do you recommend a figurative or word trademark or whatever?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, I would recommend a word trademark

  • @krauserromanov5854
    @krauserromanov5854 3 года назад +1

    Update as of 10:22pm EST, Feb 28, 2021, The "N/A or Generic Brand name Fix" doesn't work anymore.

  • @m.a1153
    @m.a1153 3 года назад +1

    Thanks.
    How do I assign my gs1 barcodes to products, do I have to print them. How do I do that? Should I contact gs1? Please help

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, if you log into your GS1 account, you can then find your purchased barcodes and assign a product to that barcode inside the GS1 website. You can then use that GS1 barcode to create your product listing. Remember if your using FBA, you need to apply your FNSKU barcode to the products you send into Amazon, not the GS1 barcode.

    • @m.a1153
      @m.a1153 3 года назад

      @@LucaDavenport Ah thank you. Just saw your msg and I've just received my first products so navigating it now.
      Thanks.
      It's also one barcode for multiples of the same product, not one barcode per item?

  • @sehrishchaudhry2157
    @sehrishchaudhry2157 2 года назад

    Perfectly explained! 👍

  • @josephlindley7118
    @josephlindley7118 3 года назад

    Hello Luca great video pal very; clear, succinct and to the point I like it ;) One question though... Suppose If I had a brand name but I have a slogan written underneath or on top of the logo/brand name in smaller letters, but just want specifically that brand name on the listing, would Amazon require me to have to use all the characters in the logo or can I specify this to them?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Cheers, glad you found it helpful! No that shouldn't be a problem at all. When you email Seller Support requesting brand approval you state the brand name so as long as that brand name is on product somewhere you should be fine.

  • @TheOnlineBizSage
    @TheOnlineBizSage 2 года назад +1

    Hey Luca, thanks for sharing this. I created an amazon listing and I putted in brand name as ´Generic´ and allowed me to create my listing. I dont order yet the product from my supplier because in my amazon account says "Your listing may require additional steps to reactivate that are not currently displayed on this page" So even if I created my listing before contacting amazon support, can I still contacting amazon seller, send the pictures and try to see if they approve? or I should delete my actual listing? Please advise me in this, im really new on this and trying to learn as much as i can! I appreciate thank you!

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Hey, I'm afraid I've never come across that error message before. Gave it a Google and also couldn't find any info unfortunately. It may not be to do with the brand name area on the listing so I would get in contact with Seller Support and find out what the issue is first.

  • @faithandleadership101
    @faithandleadership101 2 года назад

    Hi Luca. thanks for the valuable informations. i have listed my product fine, but as GENERIC. now i want to advertise with Amazon as ppc. what would you suggest me to do to overcome that hurdle?

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Are you not able to run PPC ads to your listing with the brand name set to 'Generic'?

  • @Boss_pb03
    @Boss_pb03 3 года назад

    Once my north america marketplace is terminated can i activate again ??

  • @MarioIsraelMMA
    @MarioIsraelMMA 3 года назад +3

    Luca, I have my product in hand, ready and in stock, but amazon is not allowing me to use my product’s name as my brand name in order to get approval. I guess is because it’s too similar to amazon’s name.
    Please help me, it’s a T-shirt business.. Should I print one single tshirt with the name they’re allowing me to use just to take the picture and send to them?
    Name printed on my t-shirts: Amazonia
    Name of my business: Wearing Amazonia
    Name Amazon allow me to use: Wearing Amzonia.
    Thank you!!

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hi Mario, if your brand name is 'Wearing Amazonia' then I would request brand approval for the brand name 'wearing amazonia' and if accepted use the brand name 'wearing amazonia' on your product listing. Amazon may accept a picture of one of your T-shirts that just has 'Amazonia' printed on it, to approve the brand name 'wearing amazonia'. It's worth a go. If not, then it is probably worth printing one t shirt with 'wearing amazonia' on it for brand approval or alternatively, you could try and photoshop 'wearing amazonia' logo onto a plain t shirt image and using that. Good luck!

  • @pinkielepae3455
    @pinkielepae3455 3 года назад +1

    Hi, for selling clothing on FBa, the packaging is transparent. How do i put the upc on it

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, you want to apply the FNSKU barcode not the UPC to your packaging. You can use stickers on the polybag. Check out Amazons guide here: m.media-amazon.com/images/G/02/images/FBA-Prep-Matrix_UK_EN_final._CB509623165_.pdf

  • @nickswettenham1877
    @nickswettenham1877 3 года назад +1

    Hi Luca.
    Thanks for the video. My issue is, I've bought my products through UK wholesale suppliers and I was not intending to put a logo on the product as they will not do it for me and these are not products that are exclusively mine as I did not have them manufactured. They are all gift items like wall signs etc. What should I do in my case? I could photoshop my logo like you said but then the products would go out unbranded. The products are at my house ready to ship to Amazon so what if I have some small stickers with my brand logo on made and stick them on the packaging or product?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey Nick, thats a tricky one! If the wholesaler is selling to other retailers then the product you want to list may already have been added to the Amazon catalogue, so I would check to see if a listing exists already first. If not, you can create an Amazon listing with the brand name as 'Generic'. If you really want to list under your own brand name, Amazon won't accept pictures of your product with logo stickers on, they need to be 'permanently attached', therefore photoshoping a logo on for brand approval is probably your best bet. It is unlikely Amazon will check your stock when it arrives to see if it matches the photos sent in for brand approval. However that said, I would always advise against doing anything deceptive with Amazon, so you may want to simply create a listing with 'generic' as the brand name to be safe.

  • @elianemena5820
    @elianemena5820 3 года назад +1

    Hey Luca, just want to say a bug thank you for the video! also share my not so good experience and ask for an advice please. First I had the error 5665 spoke to SS and they told me to use the word GENERIC for the brand as I don't have a brand yet and I don't want to start anything before test the product. Now the error is with my GTIN which I purchase direct from GS1uk as demanded by Amazon. However despite all my emails explaining I DON'T HAVE A BRAND YET, thy keep asking me for a. Copyright,Trademark, Legal Agreement, frustrating

    • @elianemena5820
      @elianemena5820 3 года назад

      and I haven't got none of this yet...ahhhh sooo frustrating!!! any advise?

  • @messi_goat2014
    @messi_goat2014 2 года назад

    Hi Lucas, I did everything accordingly but they keep declining me and recently I got an email saying, To continue our investigation, we require the Seller to provide a brand name without the non-brand elements for review.
    What does this mean ? Thank you kindly in advance 🙏

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Hey, apologies but I haven't come across that issue before! Maybe reply and ask exactly what they mean by 'brand name without the non brand elements'.

  • @tehseenullah6985
    @tehseenullah6985 2 года назад

    Thanks bro this helps me alot

  • @regalia1239
    @regalia1239 3 года назад +1

    Is it still working. I mean I contacted seller support but they said the policy has been updated. Now every brand owner has to submit the government’s registered trademark. Any idea about updated policy stuff?

    • @cctvhorror8296
      @cctvhorror8296 3 года назад

      Yes I can help you in getting brand name approval. You can register trademark later

  • @brijeshpatel9469
    @brijeshpatel9469 3 года назад

    HI @LUCA DAEVNPORT I HAVE ADDED PRODUCT BUT IT SHOWS IN DRAFT. NOT MOVING FROM DRAFT TO INVENTORY. PLEASE HELP

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, it's probably due to an error in one of the information fields you've entered or missing information. I have seen this happen before due to the 'brand name' section. Your brand name must be enrolled in Amazon brand registry or have brand approval, if it doesn't, your listing may not go live. Hope that helps!

  • @enricog9540
    @enricog9540 2 года назад +1

    Hi Luca, I have been dealing with error 5665 for a couple of months now, I have sent images of my product packaging with my logo printed and they still ban the use of my brand in my listings, they say that my product I submitted brand value is "HP Paper Ream" when the product is a ream of papers sold by HP), they are driving me crazy, what are your suggestions? Thank you in advance!

    • @LucaDavenport
      @LucaDavenport  2 года назад

      To me that sounds like they are happy to accept the brand name 'HP' so maybe try to use that in your product listing and get approval for just 'HP'.

    • @enricog9540
      @enricog9540 2 года назад +1

      @@LucaDavenport Thanks for your input, my concern is that I want my real brand to show in my listings.

    • @LucaDavenport
      @LucaDavenport  2 года назад

      @@enricog9540 Ahh I see, the actual brand name is “HP Paper Ream”. That is very frustrating! Unfortunately your only two options here are to keep going back to Seller Support, opening a new case until you get someone different who approves the brand. Alternatively trademark you brand name and apply for brand registry. However that will take several months.

    • @enricog9540
      @enricog9540 2 года назад

      @@LucaDavenport exactly what I'm doing, I'm going to get back to AMZ until they get insane! Thanks for your help!

  • @gigi4021
    @gigi4021 3 года назад +2

    Hey Luca!
    First of all, thank you so much for sharing these informations. Such a helpful source.
    Is it really "must" to send all of the items to FBA warehouses with permanent labeling on them? or it`s just enough to get a sample of the product, make permanent labeling on it and send pics of it to get an approval? basically i am wondering is permanent labeling just for brand approval or we have to send all of the inventory to warehouses with permanent labels as well? because i was not planning to sell my items with labels.
    Thank you so much!

    • @LucaDavenport
      @LucaDavenport  3 года назад +2

      Hey, when you say labels, do you mean your logo or do you mean FNSKU barcodes? If you mean FNSKU barcodes, yes you need to send every unit into Amazon with FNSKU barcode labels on them.

    • @gigi4021
      @gigi4021 3 года назад +1

      @@LucaDavenport Hey again, i meant logo! :) Thank you Luca!!

    • @LucaDavenport
      @LucaDavenport  3 года назад +1

      A few people have asked me this recently. I would be very surprised if Amazon checked your stock to make sure it matched the image you sent in to get brand approval, however I'm not 100% sure as I've never sent in unbranded items. The most important thing is that your product images match what stock you send in. Don't have logo branded products on your product images and then send in stock without logos as then it would count as false advertising to the customer and that would be against Amazons TOS.

    • @shamsundar1675
      @shamsundar1675 2 года назад +1

      @@LucaDavenport I am also facing this issue. Just for brand approval, I can manage to print my company logo onto the packaging. But, when I will send my inventory to the Amazon warehouse, I cannot print my logo onto the packaging because the MOQ for printing my logo onto packaging is really high, so what I will do? I will put my product in a zipper bag and I will insert a hard card (having my logo onto it) into the zipper bag. So this will work or not?

  • @cats_mom
    @cats_mom 3 года назад

    Hello Luca,
    Is that possible to proceed with FNSKU if I have such error or I should fix it first?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey Nadia, you will definitely want to get it fixed before sending any stock into Amazon!

  • @kenechukwuuzongwa6786
    @kenechukwuuzongwa6786 2 года назад

    i snapped and sent the physically branded packages and they where rejected as digitally added which is not true. i tried reuploading again yet i keep getting an email that the case is closed and can not be resubmitted. how do i go about this now

  • @maxkiley3369
    @maxkiley3369 2 года назад

    After getting error 5665, I requested approval and sent in pictures of my product in-hand with brand logo permanently affixed. They denied me with the following explanation, "we do not see sufficient proof that the branding on the product and/or packaging distinguishes the product(s) from other, similar products that are not branded." Any ideas?

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Hmm not sure I'm afraid! I would just try re submitting the same image. You may get another support agent who accepts it

  • @Sandypop111
    @Sandypop111 2 года назад

    Hey Luca - can the product label be on a poly bag or does it have to be on a “box”???

  • @sunnybunny2521
    @sunnybunny2521 Год назад

    Hey Luca I get a lot from your video but still I have a question that I am going to do PL and on my product I am not going to apply any logo, brand name will be just on package not on item so amazon will give me approval or not?

    • @LucaDavenport
      @LucaDavenport  Год назад

      They should do, yes! Just don't send them images of the product at first, only send them images of your product packaging

  • @rasminstore646
    @rasminstore646 3 года назад

    Hi Luca, i had some from fiverr design a product packing with my brand name, is this what I should print to glue on an unbranded box? If so, how? Thanks for your help!!

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, so you could either get a single custom box made for you or alternatively print out one side of the design and stick it onto a plain box of the same size.

  • @tanishkanaik2037
    @tanishkanaik2037 2 года назад

    Hello Sir, I need help. IN first 2 attempts I was not clear with requirement as this is the first time we raising this request. However later I was clear. and understood that we have to share our brand image . However now they have closed the caseaying its a duplicate case raised again. Now I am sure I am attaching correct images with my brand logo/ Buit they are not reviewing and closing case saying its duplicate. what I should do in this case

  • @uditagangwal3126
    @uditagangwal3126 3 года назад

    Thanks for this suggestion, Luca. Do you know how long it takes for the Amazon support team to get back once the pictures are sent?

    • @uditagangwal3126
      @uditagangwal3126 3 года назад

      The support team executive I chatted with said s/he had no idea about it!

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, normally only takes 24hrs for a response

    • @darrenlee7456
      @darrenlee7456 2 года назад +1

      @@LucaDavenport Hi, i had received email saying my brand name had been approval but when i try to list my product i still unable to use my brand name end up i use generic and i try to go brand registry it mention i had no brand name registed under my account.What should i do please help thank you

  • @EleganceInView
    @EleganceInView 3 года назад

    How can I contact brand registry? I'm not getting any response.

  • @anilashaheen9996
    @anilashaheen9996 3 года назад

    Hi,
    If I list using an existing listing, can this go against Amazon policies

    • @LucaDavenport
      @LucaDavenport  3 года назад

      If you are selling exactly the same product as an existing listing, then you can use an existing listing. If your product is slightly different, then you should create a new listing

  • @margemonster
    @margemonster 4 года назад +1

    Can the keywords and all those other listing content be edited after saving? I just want to get the fnsku barcode to my supplier asap.

    • @LucaDavenport
      @LucaDavenport  4 года назад

      Yep, it can all be edited after creating the listing, however sometimes it can be a bit of a pain to edit as changes don't always go through and you may have to get in contact with Seller Support to get the changes made. If your listing is not properly completed it can also trigger a HAZMAT review, therefore I would recommend that you spend the time creating your listing properly the first time round.

  • @JD123874
    @JD123874 3 года назад

    I did all you said and seller central still rejected my listing.

  • @yasinburakkaracagil4352
    @yasinburakkaracagil4352 2 года назад

    we agreed with a brand, but someone else registered the brand, now we can't register ourselvers. I have documents from the brand that I am the authorized dealer of the brand.Is there a way to gain access to the panel? How can i get rid of this scammer.

    • @LucaDavenport
      @LucaDavenport  2 года назад

      To enrol in brand registry the seller needs to prove ownership of the trademark so I'm not sure how a 'scammer' could do that unless they owned the trademark.

    • @yasinburakkaracagil4352
      @yasinburakkaracagil4352 2 года назад

      ​@@LucaDavenport thank you

  • @martinmmmm
    @martinmmmm 3 года назад +1

    Hi Luca! how do I contact them regarding the 5665? Do I contact them through seller central - contact us?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Yep, thats right you will need to contact them through Seller Central

  • @hk8052
    @hk8052 2 года назад

    If I have my own store name logo on product and not on other value added so will Amazon accept that brand name without registration in listing creating.

    • @LucaDavenport
      @LucaDavenport  2 года назад

      If your brand name is permanently affixed to the product, then yes you should be able to send pictures into Seller Support and get ‘Brand Approval’

  • @mariaflorcabigaoofficial7316
    @mariaflorcabigaoofficial7316 3 года назад

    Hello,
    I am unable or cant click the save and finish when adding a product. Is there anyone that has same problem?
    Hope theres someone can answer my problem 😅

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, if you can't click save, then it means you are missing essential information that needs to be filled in before you can create the listing. Make sure you have clicked the advanced view tap and look for any highlighted fields that you haven't filled out. Should fix the issue!

  • @moroccansignature384
    @moroccansignature384 3 года назад +1

    hello
    should i have a website to make brand registry

    • @LucaDavenport
      @LucaDavenport  3 года назад

      If your applying for brand approval without a trademark then you shouldn’t need a website for your brand, just pictures of you holding your product & packaging with the brands logo on it.

  • @simarkapoor4119
    @simarkapoor4119 2 года назад

    Actual solution starts at 4:54

  • @bodybuildingjunky
    @bodybuildingjunky 2 года назад

    THANKS!

  • @hasnatmalik4404
    @hasnatmalik4404 4 года назад +1

    very helpful 🖒

  • @UnDholly
    @UnDholly 3 года назад

    Could you tell please how you. download photo when you send them message ? What photohosting you use ?

    • @LucaDavenport
      @LucaDavenport  3 года назад +1

      When you message Seller Support there is an option to add an attachment to the message.

    • @UnDholly
      @UnDholly 3 года назад +1

      @@LucaDavenport thank you

  • @isaac71MR
    @isaac71MR 3 года назад

    I sent in photos with my brand name on the labeling and they denied it because they said a sticker on the box is not “permanently affixed” but my mom sent in the same photo of hers and was approved. My only guess, other than approval sometimes just depends on which associate reviews it, is that when she signed up as a seller she did so with her other businesses EIN and I used my SSN so idk 🤷🏽‍♂️

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey so stickers are not considered permanently affixed so normally won't be accepted, however I've had students who send in the same photo with a sticker 3/4 times and then on the final time it was accepted. As you said, it's down to the customer service rep you get!

  • @kamaljotsandhu331
    @kamaljotsandhu331 3 года назад

    Is our shipment for selling should have our brand name on the product or packaging ? After creating listing and getting approval for brand name

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Yep, if you are listing a branded product on Amazon, your product must meet their 'brand name policy' which states that you need to have permanently affixed branding onto your product or packaging. sellercentral.amazon.co.uk/gp/help/external/G2N3GKE5SGSHWYRZ

  • @docmiaz
    @docmiaz 2 года назад

    Do you have a video if you're selling a new product of a well known brand but instead of saying the brand name example "Nvidia" it says "Symbol"

  • @Realculture69
    @Realculture69 2 года назад

    Why are most of your suggestions against the rules?

  • @oguzylmazlar6104
    @oguzylmazlar6104 2 года назад

    Luca, thank you for this video. I have a question. My brand is trademark in Turkey. But I am not a seller on Amz Turkey. I am a seller on Amz Japan.
    Can I register my brand with Turkish docs. on amazon JP?

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Good question! I'm not 100% sure, however I'm fairly sure that you wouldn't be able to as the trademark normally needs to be from the country that your are applying for brand registry in.

    • @oguzylmazlar6104
      @oguzylmazlar6104 2 года назад +1

      @@LucaDavenport Thank you for your answer Luca :) I will find another way to handle

  • @curtisnfinley4181
    @curtisnfinley4181 Год назад

    I have a problem with code error 200005? Tried to research it and it saids its may be a problem with my computer. oh well, still trying to resolve the problem.

    • @LucaDavenport
      @LucaDavenport  Год назад

      I've not heard of that one I'm afraid! Good luck getting it sorted out

  • @maggietesh4953
    @maggietesh4953 2 года назад

    Hello thank you for the video.. I have opened a case with the brand qualification application with Amazon. It has been more than 1 week and they still reviewing my case after I submitted everything they requested. Should I open another case with images attached again to speed up the process or just wait now?

    • @jakelowkey7978
      @jakelowkey7978 Год назад

      Did you ever get this fixed? I keep sending in new photos and they just keep rejecting it. Although, I am using a clear vinyl sticker.. it’s not noticeable in the photos .. looks like it’s just printed onto the plastic packaging

    • @maggietesh4953
      @maggietesh4953 Год назад +1

      @@jakelowkey7978 I got this fixed. You Need to follow the instructions. Put it on the table and also show many sides of the product as possible

    • @jakelowkey7978
      @jakelowkey7978 Год назад

      @@maggietesh4953 I’ve tried different angles, tables, hand over brand to show it isn’t photoshopped.. at this point idk what else to try. Just always getting the same automated response 😅. I’ll keep trying though!

    • @lightbeing1113
      @lightbeing1113 4 месяца назад

      ​@@maggietesh4953 Thank you.

  • @itzqaiser
    @itzqaiser 3 года назад +1

    Can this product brand be approved even without putting GS1 code?

    • @LucaDavenport
      @LucaDavenport  3 года назад +1

      Amazon are cracking down on sellers using non GS1 barcodes so I would advise using a GS1 barcode

    • @itzqaiser
      @itzqaiser 3 года назад

      Thanks for response. My question is different. I am asking can we submit product pictures without GS1 for approval of brand. Then definitely GS1 will be printed along with the packaging print.

    • @LucaDavenport
      @LucaDavenport  3 года назад

      You won’t need any GS1 barcodes on your products when you take pictures to send into Amazon for brand approval. If you are selling via FBA you do not want to get GS1 barcodes printed on your product packaging, you will want to get your FNSKU barcodes printed on your product packaging.

    • @itzqaiser
      @itzqaiser 3 года назад

      Oh. Can I list a product without UPC/EAN?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Nope you need an EAN / UPC to create the listing then you can generate the FNSKU barcode that you apply to products you are sending into Amazon’s fulfillment centres.

  • @MesutHazen
    @MesutHazen 2 года назад

    Hello Luca, thx for explaining. i want to ask something about this brand, i hope u would answer, i added my products as Generic but i had some error when creating list at first and it wasnt allowed to edit, so i deleted my list and re-added. after a month more or less, my product's medium size started to list under a different brand's product as a color variation. that product was totaly different than my product but as a system fault its just happened. and my product's medium size stopped to showing up under my list. only small and large are showing up on my size variation now. i created cases many times and also tried to make calls too . but allways seller support tells me i am not able to make changes because i am not owner of that brand. i try to explain them this asin is belongs to my medium size variation and its not belong that brand. but they keep telling me you can not update information about this product its owned by a brand bla bla. what should i do to fix this.

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Hey I’m afraid that is a very specific situation that I have never come across before. Seller Support will be the best people to help you here.

    • @MesutHazen
      @MesutHazen 2 года назад

      @@LucaDavenport thx, unfortunately they did not help about it. and my product is trash now :)

  • @BW87651
    @BW87651 3 года назад

    Hi mate, when I try to use N/A I get an error message saying ‘You are using UPCs, EANs that do not match the products you are trying to list - have you or anybody else ever had this issue before, its a new product with no brand so I’m not sure how to get around it

    • @LucaDavenport
      @LucaDavenport  3 года назад

      Hey, are you using a UPC / EAN bought from GS1? Amazon now only accepts GS1 barcodes so that is likely the issue if you are not using ones bough from them.

    • @BW87651
      @BW87651 3 года назад

      Luca Davenport So I’ve bought my barcodes from barcodes mania, I’ve tried again today and when I use the initials of my name as the brand name, it actually has successfully uploaded do you think I’ll have any problems with that?

    • @LucaDavenport
      @LucaDavenport  3 года назад +1

      It's hard to say I'm afraid! If you want to be 100% safe I would always suggest using GS1 barcodes but if it's allowed you to create the listing, you should be fine.

    • @BW87651
      @BW87651 3 года назад

      Luca Davenport Thank you mate

    • @johnmehta7074
      @johnmehta7074 3 года назад

      @@BW87651 hello mate, when you say you used your initials, do you mean your own name? Or your company name? Stuck with the same issue you had can’t move forward to the next page at all. Thanks

  • @sabuk1636
    @sabuk1636 3 года назад +1

    Hi help me what I should in this situation I add my brand name ( never register before)I save somehow but it’s already 35 hours my product not come up with manage inventory what I should do ?

    • @LucaDavenport
      @LucaDavenport  3 года назад

      I would get in contact with Seller Support as they have a listing team who should be able to help with that issues.

    • @sabuk1636
      @sabuk1636 3 года назад +1

      Thanks 😊 I did it , I try to be clever but when not going like I want just sh**t my self anyway really thanks,

  • @rukaheart728
    @rukaheart728 4 года назад

    I am having such a hard time with this. I contact SS 3 different times, and gave me a robotic you have to register with brand registry to be approved. I just invest $250, and i cannot even use it. How do they expect me to register/ invest $1k+ for trademark when i haven't even tested out my product yet or they are making it so difficult now? So I went with the NA, so i could edit my name, but it got stuck. Also could not convert it to FBA. I deleted listing, but my asin is locked to the NA brand. I contacted amazon again to see if i can get some final solution to this issue, but no response yet.

    • @LucaDavenport
      @LucaDavenport  4 года назад

      What a nightmare, sorry to hear you're having issues! As mentioned in the video, I would suggest emailing SS and quoting 'error 5665' + provide images of your product / product packaging with your brands logo printed onto it. That should hopefully do the trick!

    • @esmirmartinez4295
      @esmirmartinez4295 3 года назад

      Hi did you resolve your problem?

  • @stylianasindall6364
    @stylianasindall6364 3 года назад

    I don’t understand how you do this if you use amazon for fulfilment as you never handle products!! It’s such a joke. I can barely even locate seller support

  • @Joy-freedom
    @Joy-freedom 5 месяцев назад

    Hello Luca, as a new Amazon seller I was so excited to hear the first part of your video where you said we don't need to have a brand name registered. Then you turn around and say we actually need to create a brand name😞You completely let me down. Next time don't waste peoople's time with untruths, even if your video get shorter, i'll be appreciated. This video wated my time.Nothing new in your content.

  • @maggietesh4953
    @maggietesh4953 2 года назад

    This is what they sent to me.
    3 days ago
    Greetings,
    Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team and will provide an update as soon as any additional information becomes available.
    This is 9 days ago
    Hello from Amazon Selling Partner Support,
    Thank you for contacting us regarding add a product issue.
    At this time I am working with our internal team to reach a resolution on your case. While I don’t currently have an update, I will follow up with you as soon as additional information is available. Please be informed that we are unable to provide you a timeframe for the investigation as this is being handled by our internal team

    • @LucaDavenport
      @LucaDavenport  2 года назад

      Hey, I'm afraid you're just going to have to keep waiting. I've been told by some of my students that wait times are quite long at the moment from brand approval and brand registry approval.

  • @AndroidSlime
    @AndroidSlime 3 года назад +1

    So the solution is to register your brand!?? Lol how do i list without brand registry

    • @LucaDavenport
      @LucaDavenport  3 года назад

      As explained in the video, you need to either have a trademark and apply for 'brand registry' or if you don't have a trademark, get 'brand approval', which are two different things. To get 'brand approval' you need to send in pics of your product or packaging with your lol on it. So either branded samples, printed sample packaging or photoshop.

  • @Barrera00009
    @Barrera00009 2 года назад

    This video is useless I want to post an item , that is not branded. I’m not paying thousands of dollars for to get a brand and then end up not selling.

  • @neethakb4963
    @neethakb4963 3 года назад

    We should even change the name of the business itself.. Even Amazon rain forest is protesting by giving no oxygen and entire human race is dieing... I am sure it make no sense to use such names..

  • @danielfraga8551
    @danielfraga8551 2 года назад

    ??
    Title: How To Fix Amazon Seller Error 5665 Without Brand Registry [SOLUTIONS!]
    It will take 2-4 months to register for Brand Register...
    Solution: Here is a guide to register your brand.
    How are these solutions ? Lol

  • @gd4490
    @gd4490 3 года назад +2

    Bro did you just say they’re not to keen to .png ? That’s because .png is for Transparent images if you’re dumb enough to send amazon a .png file you deserve to lose your seller account lol it’s a dead give away