That was an unbelievable save...I lost one weekend plus two days trying to figure out what went wrong when from an error my data was erased and sent back to stone age, at bottom of old version....My apple ID started acting crazy didn't recognize my account, I couldn't start upgrading version from Apple Store, I was stuck in time with that slow version. I tried almost everything, I even contacted the Apple Support team, without success, until accidentally I saw your tutorial and in 5 seconds, my mood jumped from dispare to happiness. Not just I have my version back, I skipped to last possible version allowed to my system, I mean Catalina. Thank you again and God bless you!
If you're having trouble booting to recovery, try holding down the key combination until you see the status bar, and not just the Apple logo... sometimes the status bar appears a few seconds later. I've seen Macs boot back to their current OS many times when users don't wait until the status bar appears. Just a tip if anyone is getting frustrated :).
Hey there, and thanks for reaching out! We’re happy to provide some information. If you’re having trouble getting your Mac into recovery mode, try key combinations listed here: s.apple.com/dE3a7C5q8B You can also look here for more details: s.apple.com/dE4R4C1o5c If you’re still having issues, please reach out to us here: s.apple.com/d2s4g839s5 Thanks, and have a great day!
Thanks for reaching out to us about your Mac. We’re here to help! You should be able to restart the Mac to exit Recovery Mode. This article can help you reset your Mac password as well: s.apple.com/dE4a0U6g3g Should you need any additional assistance please don’t hesitate to reach out to our support team here: apple.co/GetSupport
I have erased and repair the disk but whenever I install the macos the “failed to personalised the software update” promt error occurred. I am stucked in that error since.
Hey there. We’d be happy to point you in the right direction. If possible we’d recommend trying to use a different mouse, or connecting the current one via a cable, if applicable. If you’re unable to do that, then you’ll want to make sure that one is working with another computer. If you can confirm that the mouse is working, then we’d recommend reaching out for additional support here: apple.co/GetSupport
Hello, can you make a video on how to repair the disk utility please. On online article of apple it says to run first aid but not getting that. It will appreciated if you make a video on that
Thanks for contacting us. We’ll be happy to help with this. If your Mac is stuck while updating, you can follow these steps: s.apple.com/dE4O1o7x9Y For more help, contact us here: apple.co/GetSupport
Do I need to download drivers again or is that a Windows thing? Also I used Boot Camp and whenever I click restart in OS X it says something like cannot find boot drive or something
We want to get your questions answered and any issues resolved. We’ll need more information from you in order to assist. With that said, please reach out to our technical support team using this link, for continued assistance: apple.co/GetSupport Thank you!
Hi, hope you could kindly help. Tried to reinstall macOS according the three mentioned companions but unfortunately it’s not working. My Mac book Air version is 10.15.7
I was having difficulty using Command and R when restarting as it wasn't showing me a drive to install the original OS which was OS X Yosmite 10.10. Turned out using Option, Command and R made my computer look for the most up to date OS for my computer (Mac Air early 2015). macOS Monterey popped and allowed me to select and follow the steps for install. Yay! So simple but took me a while to find the right advice on line.
SAME. Except I WANTED the original OS X but mine is the MacBook Air 2015 too but my first supported update was OS X El Capitan, and it wouldn’t install it, so now I’m here trying to find ways to reinstall Monterey😭😭😭
You can try recovery over the Internet. Try all 3: Command-R: Start up from the built-in macOS Recovery System. Use this key combination to reinstall the latest macOS that was installed on your system, or to use the other apps in macOS Recovery. Option-Command-R: Start up from macOS Recovery over the internet. Use this key combination to reinstall macOS and upgrade to the latest version of macOS that’s compatible with your Mac. Option-Shift-Command-R: Start up from macOS Recovery over the internet. Use this key combination to reinstall the version of macOS that came with your Mac or the closest version that’s still available. If nothing repairs the missing partition, then your Mac needs to be seen at an Apple Authorized Service Provider or Apple Store. Reach out to us directly for more help. apple.co/GetSupport Thanks.
Hi. Reinstalling macOS doesn't remove your personal data as described here: s.apple.com/dE0w4r5x8K If you have any more questions, feel free to reach out to our technical support team via this link here: apple.co/GetSupport
Useful video, thanks. However, I erased my drive first as I want to sell my Mac. When reinstalling the OS it requires me to sign in to my Apple ID. Should I do this and then sign out once installed? Thanks.
Sign in should only be needed to download the macOS installer. Continue with the steps here to reinstall macOS: s.apple.com/dE0q4u4M8w If you need further assistance, please don’t hesitate to reach out for support here: apple.co/GetSupport
I did the recovery but it is now stuck with a blank screen and a blue coloured cursor. Any help will be appreciated. Reinstalled Catalina on a MacBook Pro 2019 16inch
@@generalsquirrel9548 not all of them can run boot camp and this won’t fix their issue. M1 MacBooks do not support windows due to the different cpu architecture’s
My imac wont connect to any wifi available in our home . . Im just clicking the wifi logo but once i click it on nothing happens .I afraid i cannot proceed to download with this issue
Thanks for reaching out. We’re here to help! Try the steps in this article to get your iMac back online: s.apple.com/dE3O7C8z7b If those steps don’t help, reach out to us here: s.apple.com/d2s4Y7z7z9
I did this three hours ago and my screen just turned black after saying how much time it would take (ca 2h). It hasnt shown any of the things mentioned in the video, like a progress bar or something like that. Is something wrong or am just inpatient?
Hello! We'd be happy to get you headed in the right direction. If you need help to reinstall macOS using macOS Recovery, follow the steps here: s.apple.com/dE0w4r5x8K If you need more help, you can reach out to one of our experts here: apple.co/GetSupport
Hello. We’re happy to help with what could be causing that error when reinstalling the macOS using macOS Recovery. You’ll want to make sure you aren’t connected to a Personal Hotspot, VPN or a captive Wi-Fi network, which is where you need to log into a webpage to get a connection. This article has information which can help: s.apple.com/dE0w5n5n6Y If you need additional assistance, contact Apple using this link: apple.co/GetSupport
Hey apple plz help me im trying to install macOS El Capitan on my MacBook Pro 2015. While I do have a 2020 m1, i still need my old one for installing windows. macOS isn't on the system and I need to install windows via bootcamp. It gives me an error when I try to install it, I REALLY NEED HELP!
When you say the screen me ght go empty for minutes at a time, do you mean completely black, like with no backlight at all? Cos that was the problem I was having in the first place, and I'd just got 3 minutes left to reinstall, and my screen went blank again
Thanks for commenting. It may be expected for the screen to go black briefly during the reinstall. If it’s not coming back on or if your reinstall isn’t completing, we’d recommend contacting Apple Support for further assistance here: apple.co/GetSupport
Thanks for reaching out to us, we’re here to assist you. We would like to connect you to the best resources for next steps. Please follow this link, and we can continue together: apple.co/GetSupport
We’d be happy to help. You may be able to boot into the macOS Recovery using one of the options from this resource: s.apple.com/dE0w4r5x8K If you still aren’t able to complete that process, get further assistance using the following link: apple.co/GetSupport
We certainly want your MacBook starting up for you and can assist. Check out our page here for when you see that logo on your screen: s.apple.com/dE0i2J2i8O If you need further help, contact us here: apple.co/GetSupport
UPDATE ON THIS IF YOU DONT WANNA SEE THE UPDATED VERSION: On M2 Macs, Press and Hold the power button on startup, This will give you “Recovery Options” and select Options.
Allow us to assist. The time can vary on which operating system is being reinstalled and the network speed that you’re connected to. We’d recommend giving it time to complete this process. More on reinstalling macOS can be found here: s.apple.com/dE0q4u4M8w If needed, contact us for additional support using: apple.co/GetSupport
Hey there! Time Machine would save your data including your user account. This would ensure that no data is lost. Check out this link to see more s.apple.com/dE0q8n3v4B You can also reach out here. apple.co/GetSupport
Thanks for the video, very useful. I have a MacBook Pro (13-inch, 2017) running on Catalina iO, I want to update to Monterrey but the laptop screen is broken. I'm using an external monitor at the moment until I could update my computer, will I be able to update iO using only a monitor as a reference? thanks very much!!!!
Thanks for reaching out. We’ll be happy to help! It would not be possible to make a Time Machine backup in Recovery. We’d suggest booting up in safe mode. This may let the update install as expected. You can see more about safe mode here: s.apple.com/dE4b3o8z2L If that doesn’t resolve the issue for you, please reach out for further help here: apple.co/GetSupport
When I try to download the mac os, i choose the disk then it says "An error occurred while reading device owners. Ensure that a user is allowed to administer this computer."
I have a macbook pro 2018 15 inch. I need to apply a downgrade from mac os ventura to mac os monterrey, I have used the booteablo usbs in my previews laptops but a friend told something about the Chip t2. He advertised me that something could fail if I dont do the right process and laptop would stay unusable, any information about it? thank you
Thank. You for reaching out. You can take a look at this support article for information on installing a previous version on macOS onto your computer: s.apple.com/dE5R0u1M8X If you have additional questions, you can contact support here: apple.co/GetSupport
If your Mac restarts after the recovery window, and shows login after boot with black background, blue cursor enter your password and then the reinstall will continue with the apple logo and estimated time remaining. Just in case this happens to you like me after recovery window.
Mine did this but then hangs forever at the very last part of the install bar. After a bit it pops error prompting to do the recovery install over again and then same over and over again.
Hey! We’d be happy to help out if you’re getting an error when reinstalling macOS. For help with any errors received, please work through the following resource as Its best equipped to assist: s.apple.com/dm4W8n1G0O If you continue to have issues after, contact Apple for further support using this link: apple.co/GetSupport
When I try to reinstall macOS it works perfectly, until I chose the disc. It said that the file can not we saved on it. What could I do next? A lot of websites say that I have to erase my files, but I have some old photo's and important documents on them that I did not save in Time machine.
Hey there, and thanks for reaching out! We’d be happy to help. If having issues with reinstalling the macOS on your device, give the steps listed in the following resource a try: s.apple.com/dm4z3d0z7n If you continue to run into issues after going through the steps above, reach out to Apple Support directly from this link here: apple.co/GetSupport
While we’re unsure of what exactly is the issue you’re referring to, if the details within the links in our RUclips post do not help resolve it, we recommend reaching out to us using our main support link here: apple.co/GetSupport
Thanks for reaching out on this, we’d be happy to help! Check out the information here: s.apple.com/dE0w4r5x8K regarding “If the installer does not see your disk”. If you are still needing assistance after those steps, reach out to us here: s.apple.com/dH5n3C9o3t.
We’d be happy to provide you with some info to help with reinstalling macOS. Check out the second bullet point in the section, "Reinstall macOS" here: s.apple.com/dE0w4r5x8K If the issue remains, contact our support teams here: apple.co/GetSupport
Hi there. During the reinstallation process, you may be asked for your password. If so, you will see a field to enter this information: s.apple.com/dE0w4r5x8K If you are prompted for your password but are not able to enter it, please reach out for further assistance from apple.co/GetSupport
If you’re unable to see a disk to install to, it may indicate the disk needs to be formatted, or a potential hardware issue. See how to format a disk in Disk Utility here: s.apple.com/dE4O8r6v9B If you need further assistance, contact Apple Support directly. - apple.co/GetSupport
Mine takes a long time because were im at right now the connection is bad so it says 43 hours so i cant leave my mac on with the charger overnight and let it do its thing? Or will the download be stopped or something?
Have a MacBook Pro that's been running slow in freezing up and want to do a fresh OS install. If I do this and restore data from time machine backup does it just restore the same problem or only transfer the data and keep the fresh operating system intact?
That’s a great question. If you restore just the files, this will not impact the new software. Restoring from a full backup has the potential to bring back any software problems that might be causing the problem. Learn more here: s.apple.com/d2I0Z287A9 If you need further help, reach out to our Technical Support team here: apple.co/GetSupport
We’d be happy to provide more details. The reinstall process can vary depending on your particular Mac and internet connection: s.apple.com/dE0w4r5x8K If you need further assistance with that process reach out using the following link: apple.co/GetSupport
A reinstall does not erase your Mac. However, you have the option to do so if you’d like. You can see more about erasing your device here: s.apple.com/dE4z7r3M0b If you have any additional questions, please visit us here: apple.co/GetSupport
Hey there. Happy to help. If you follow the steps in the above video, macOS would be reinstalled, but user data would not be affected. There are scenarios where you could erase your hard drive prior to reinstalling macOS, but if you follow the video, your personal data will remain unchanged. If you have any additional questions, please contact us here: apple.co/GetSupport
@@applesupport thank you for your quick response. I’m using iMac 2013 and the utilities box that appears with four options is a bit different. I got the prohibition sign appearing on screen. Pressed Command+R as instructed. The second reinstall option that I am supposed to click on says “Reinstall OS X”, not macOS! Is that a problem? I’m stuck at this stage worried about losing my data.
@@xEqualsRandom He said ‘reinstall macOS from scratch’, which is like starting fresh. For example, imagine getting a new Mac. When you are installing the OS, it’s similar. Like hard resetting an iPhone.
We’re here to help! There are a few different methods for updating or reinstalling macOS, which are outlined here: s.apple.com/dE0w4r5x8K In this case, we’d recommend using one of the methods in the “Other macOS installation options” section in that article. More specifically, a bootable installer, or the second option of installing an earlier macOS would be the best next steps to upgrade to the versions you mentioned, if you meet the system requirements. For more help, please reach out here: apple.co/GetSupport
Thanks for reaching out, we’d be happy to share a resource that could possibly help: s.apple.com/dE0b6U6A8i If you need further assistance, please contact Apple Support using this link: apple.co/GetSupport
So i deleted the safari app. Will this still work on mini mac os x 10.5 leopard ? still wired to router ....thanks (basically trying to get safari app back).
Thanks for the question. We’d like to help by providing the steps for reinstalling Safari: s.apple.com/dE0R1C9i2t Please reach us directly if you need further help: apple.co/GetSupport
That's cap when I sign in it eventually ask for my apple id then say currently unavailable Wich means I gotta buy a 18 dollar drive on eBay to update on my windows pc I go to the restart and it update and it dose it for me this is bs
I having a difficulty to sign in to my apple id in disk utility when i am trying to reinstall the mac os x. help me to solve this problem please it will be very helpful if you do that
We’d be happy to help! For starters, make sure that your Mac is connected to the internet. If you have issues signing in to your account due to a forgotten password, follow the guidance here to reset it: s.apple.com/dE0l2Z8g8g Should you need further assistance, contact Apple Support here: apple.co/AppleIDSupport
Great question! We’ll be happy to help. Before conducting a software update, we recommend backing up the data on your device to ensure its safety. -How to backup your iOS Device: s.apple.com/d2s5t320s7 -How to backup your Mac: s.apple.com/dE0B9p5R4X If you have any additional questions, please contact Apple Support here: apple.co/GetSupport
Thanks for asking that great question. If you are not wanting to erase your data, then you want to be sure you are reinstalling the macOS. Following the steps here: s.apple.com/dE4l6J3i6Y You should be able to reinstall the macOS without any data loss. For further questions, please reach out to Apple Support by going to apple.co/GetSupport
I having a difficulty to sign in to my apple id in disk utility when i am trying to reinstall the mac os x. I already tried to login with the correct apple ID password but it didn't work it's just showing incorrect password help me to solve this problem please it will be very helpful if you do that
For some reason my mac is won't give me a disc to press and open in the "Recover MacOS" section. I pressed everything like the safari, time machine, or the memory disc thing. I need some assistance! I would be very generous if someone gave me answers.
Hi there. While reinstalling macOS if you don’t see a hard drive you will need to go to Disk Utility to try to repair the hard drive or reformat it. To repair use this guide: s.apple.com/dE3O3U9g1g . If you hard drive needs to be erased or formatted use this guide: s.apple.com/dE0l3T1H0B . For more assistance reach out to us here: apple.co/GetSupport .
Hi there! That’s a great question. Reinstalling macOS does not remove data from your Mac. This article walks you through the process of reinstalling: s.apple.com/dE0w4r5x8K If you need further assistance, reach out out to us here: apple.co/GetSupport
After the reinstall my screen looks kinda glitched and when i sign in, it boots me into recovery mode again what should I do? I don’t want to lose my data..
I have an older MacBook Pro that was on high sierra because I have not used it in a while. Everything on it is already been erased but it will not let me reinstall the high sierra because it says “cannot connect to server” every time I got to. What do I do?
Thanks for your question! See apple.co/3NKwOM9 for more information on reinstalling macOS. If you have further questions, please reach out to us using apple.co/GetSupport.
Can You guys help me? When i open my Mac it stays with the white screen and when i see the Apple Logo the line under it its black and it wont boot and when it was working it would keep on closing or it will just freeze
Help is here. We’d recommend trying to start up your Mac in safe mode by referencing this article: s.apple.com/dE5a5U8z8Y If you’re able to start up properly in safe mode, try restarting your Mac again to allow a normal boot up. If the behavior persists, contact Apple Support using this link: apple.co/GetSupport
.........Please Help......... I accidentally deleted my system files of MacOS X and now when ever I switch on my Mac it comes to OS X Utilities. So I decided to reinstall my Mac but when ever I sign in to app store it can't sign in. Please help me with a solution . I am stuck with it,stressed. Please help me....please,please
We’d be glad to provide you with a few potential solutions. For any errors you may be receiving when attempting to install macOS, check out this page: s.apple.com/dm4z3d0z7n To ensure that your Mac is compatible with macOS Monterey, verify here: s.apple.com/dH5W3d7n3Y If you need more help, reach out to us here: apple.co/GetSupport
We’d love to help lend a hand! To get started, check out this article here and click the link that matches what you see on screen when you try to start up your Mac: s.apple.com/dE4a7J8x3O If you still need help after completing those steps, contact us directly at: apple.co/GetSupport
I put in a brand new hard drive in. When installing MacOS it is asking where to install it but it the new hard drive is not shown. It’s just blank. What do I do in this case? I kinda suspect I need to maybe reformat the new hard drive but I’m not sure if that’s the case and also how to do it. Any help anyone? Thanks in advance.
Hey there. Thanks for reaching out. It sounds like you may need to format the drive in Disk Utility prior to reinstalling macOS. You can learn how here: s.apple.com/dH8x1o2A6N If you have any other questions you can reach out for support here: apple.co/GetSupport
Thanks for reaching out! Check out the following resource for more information on using macOS Recovery to confirm the steps needed with your Mac: s.apple.com/dE0q4u4M8w If you need additional assistance with this, reach out directly here: apple.co/GetSupport
My WIFI stopped working after Monterey update. So i tried to reset my MacBook. I've formatted the hard then I tried to install MACOS but can't install it because of wifi problem is still there. How can i fix this? I need to fix this ASAP.
Hi there. We’ll be glad to help. If you’re still unable to connect to Wi-Fi networks using recovery mode, you’ll want to reach out to our experts here to look into this with you further: apple.co/GetSupport
We’re happy to assist. You can try the steps here to reinstall macOS: s.apple.com/dE0q4u4M8w If more help is needed, please reach out here: apple.co/GetSupport
I have a MacPro 2009 with OSX version: 10.14.6. and it does nothing when I use any of the mentioned combinations even my wireless keyboard is connected with computer via USB. any advice please?
![[4K] Watch SpaceX Catch A Starship Rocket From Space!!! #IFT5](http://i.ytimg.com/vi/pIKI7y3DTXk/mqdefault.jpg)
For M1 chip macs you don’t need the command r just when you shut down hold the power button until it enters macOS recovery
THANK YOU!!!
Omg you‘re the greatest! Thank you so much! 🤩
how do you install the factory version of the mac tho??? cuz it says that it only installs the current version again
That was an unbelievable save...I lost one weekend plus two days trying to figure out what went wrong when from an error my data was erased and sent back to stone age, at bottom of old version....My apple ID started acting crazy didn't recognize my account, I couldn't start upgrading version from Apple Store, I was stuck in time with that slow version. I tried almost everything, I even contacted the Apple Support team, without success, until accidentally I saw your tutorial and in 5 seconds, my mood jumped from dispare to happiness. Not just I have my version back, I skipped to last possible version allowed to my system, I mean Catalina. Thank you again and God bless you!
If you're having trouble booting to recovery, try holding down the key combination until you see the status bar, and not just the Apple logo... sometimes the status bar appears a few seconds later. I've seen Macs boot back to their current OS many times when users don't wait until the status bar appears. Just a tip if anyone is getting frustrated :).
Mine never goes into the recovery mode. Any suggestion?
Hey there, and thanks for reaching out! We’re happy to provide some information.
If you’re having trouble getting your Mac into recovery mode, try key combinations listed here: s.apple.com/dE3a7C5q8B
You can also look here for more details: s.apple.com/dE4R4C1o5c
If you’re still having issues, please reach out to us here: s.apple.com/d2s4g839s5
Thanks, and have a great day!
@@applesupport hey apple, do you know how to get out of the recovery mode? i tried to reset my password but it took me to recovery mode.
Thanks for reaching out to us about your Mac. We’re here to help!
You should be able to restart the Mac to exit Recovery Mode. This article can help you reset your Mac password as well: s.apple.com/dE4a0U6g3g
Should you need any additional assistance please don’t hesitate to reach out to our support team here: apple.co/GetSupport
@@applesupport hey i need help how do i drag the mac os recovery window to the external screen my internet screen doesnt work
Simple, brilliant no nonsense guide. Thanks very much
I have erased and repair the disk but whenever I install the macos the “failed to personalised the software update” promt error occurred. I am stucked in that error since.
did u find out how to fix it?
@@originalesliere-repair the disk or replace it.
I have an iMac. Will that work?
Any1 else doing this because your mac was laggy
the wireless mouse is not working during this. How do I move to the next screen using the keyboard?
Hey there. We’d be happy to point you in the right direction. If possible we’d recommend trying to use a different mouse, or connecting the current one via a cable, if applicable. If you’re unable to do that, then you’ll want to make sure that one is working with another computer.
If you can confirm that the mouse is working, then we’d recommend reaching out for additional support here: apple.co/GetSupport
@@applesupport thank you Apple tech! That’s great customer service.
Great video however you dont mention everything before get to the part where you show in this video, do you another video for that ?
Will u lose all your stuff on the computer if it’s not backed up?
Nope unless you deleted your drive.
Hello, can you make a video on how to repair the disk utility please. On online article of apple it says to run first aid but not getting that. It will appreciated if you make a video on that
I’m installing Mac Os Big Sur to my MBP Early 2015. But progress bar says 8 hours 36 minutes remaning. Is that normal? Help.
Thanks for contacting us. We’ll be happy to help with this. If your Mac is stuck while updating, you can follow these steps: s.apple.com/dE4O1o7x9Y For more help, contact us here: apple.co/GetSupport
@@applesupport Thanks. ☺
Hey Apple support I want to record my screen with internal audio only please make update on it I want to see viedo on it as soon as possible
Not successful on my MacBook Pro 5.1 Version OS 10.11.6 they said: No packages were eligible for install
Do I need to download drivers again or is that a Windows thing? Also I used Boot Camp and whenever I click restart in OS X it says something like cannot find boot drive or something
We want to get your questions answered and any issues resolved. We’ll need more information from you in order to assist. With that said, please reach out to our technical support team using this link, for continued assistance: apple.co/GetSupport
Thank you!
Hi, hope you could kindly help.
Tried to reinstall macOS according the three mentioned companions but unfortunately it’s not working.
My Mac book Air version is 10.15.7
I was having difficulty using Command and R when restarting as it wasn't showing me a drive to install the original OS which was OS X Yosmite 10.10. Turned out using Option, Command and R made my computer look for the most up to date OS for my computer (Mac Air early 2015). macOS Monterey popped and allowed me to select and follow the steps for install. Yay! So simple but took me a while to find the right advice on line.
SAME. Except I WANTED the original OS X but mine is the MacBook Air 2015 too but my first supported update was OS X El Capitan, and it wouldn’t install it, so now I’m here trying to find ways to reinstall Monterey😭😭😭
It’s not showing a disk to install
You can try recovery over the Internet.
Try all 3:
Command-R: Start up from the built-in macOS Recovery System. Use this key combination to reinstall the latest macOS that was installed on your system, or to use the other apps in macOS Recovery.
Option-Command-R: Start up from macOS Recovery over the internet. Use this key combination to reinstall macOS and upgrade to the latest version of macOS that’s compatible with your Mac.
Option-Shift-Command-R: Start up from macOS Recovery over the internet. Use this key combination to reinstall the version of macOS that came with your Mac or the closest version that’s still available.
If nothing repairs the missing partition, then your Mac needs to be seen at an Apple Authorized Service Provider or Apple Store.
Reach out to us directly for more help. apple.co/GetSupport
Thanks.
@@applesupport thank you for replying
You lose all the data on your mac right? Data and installed apps?
Hi. Reinstalling macOS doesn't remove your personal data as described here:
s.apple.com/dE0w4r5x8K
If you have any more questions, feel free to reach out to our technical support team via this link here: apple.co/GetSupport
Useful video, thanks. However, I erased my drive first as I want to sell my Mac. When reinstalling the OS it requires me to sign in to my Apple ID. Should I do this and then sign out once installed? Thanks.
Sign in should only be needed to download the macOS installer. Continue with the steps here to reinstall macOS: s.apple.com/dE0q4u4M8w
If you need further assistance, please don’t hesitate to reach out for support here: apple.co/GetSupport
I did the recovery but it is now stuck with a blank screen and a blue coloured cursor. Any help will be appreciated.
Reinstalled Catalina on a MacBook Pro 2019 16inch
We’re here to help. Please reach out to us directly here and we’ll be ready to help: apple.co/GetSupport
Thank you but I found out, well I think my Mac doesn’t support Os? Can u tell me pls how to fix that because the commands won’t work.
Convert yours into a windows book.(mac running on windows 10) dont forgot to install drivers for it
@@generalsquirrel9548 do you know how to get a disk because there’s no disk for me to click on when I press reinstall MacOS
An os is an operating system all computers support one
@@generalsquirrel9548 not all of them can run boot camp and this won’t fix their issue. M1 MacBooks do not support windows due to the different cpu architecture’s
My imac wont connect to any wifi available in our home . . Im just clicking the wifi logo but once i click it on nothing happens .I afraid i cannot proceed to download with this issue
Thanks for reaching out. We’re here to help!
Try the steps in this article to get your iMac back online: s.apple.com/dE3O7C8z7b
If those steps don’t help, reach out to us here: s.apple.com/d2s4Y7z7z9
You saved my life! Your explanation is very clear.. step by step. Million thanx!!!
yes same apple support saved my life aswell
How
I did this three hours ago and my screen just turned black after saying how much time it would take (ca 2h). It hasnt shown any of the things mentioned in the video, like a progress bar or something like that. Is something wrong or am just inpatient?
Hello! We'd be happy to get you headed in the right direction. If you need help to reinstall macOS using macOS Recovery, follow the steps here: s.apple.com/dE0w4r5x8K
If you need more help, you can reach out to one of our experts here: apple.co/GetSupport
How do i unmount a file/disk when it says it is in use?
Can you do this but with windows cause I've been trying to go back to my MacOS but its only showing windows, My macOS disk isnt there. Please help
We’d like to help on this. Connect with our Mac experts here: apple.co/GetSupport
It just doesn’t work for me idk what to do, it loads for like 15 mins and then shows an error code -2003F.
Hello. We’re happy to help with what could be causing that error when reinstalling the macOS using macOS Recovery.
You’ll want to make sure you aren’t connected to a Personal Hotspot, VPN or a captive Wi-Fi network, which is where you need to log into a webpage to get a connection. This article has information which can help: s.apple.com/dE0w5n5n6Y
If you need additional assistance, contact Apple using this link: apple.co/GetSupport
Hey apple plz help me im trying to install macOS El Capitan on my MacBook Pro 2015. While I do have a 2020 m1, i still need my old one for installing windows. macOS isn't on the system and I need to install windows via bootcamp. It gives me an error when I try to install it, I REALLY NEED HELP!
Thanks for reaching out. Please connect with us directly to look into this issue further: apple.co/GetSupport
Thanks. Just doing this now. The progress bar says "About 828,943,430 hours and 2 minutes remaining". Better put the kettle on then!
Is this a joke?
@@official0162 nope, it happens sometimes
Lol 😋
When you say the screen me ght go empty for minutes at a time, do you mean completely black, like with no backlight at all? Cos that was the problem I was having in the first place, and I'd just got 3 minutes left to reinstall, and my screen went blank again
Thanks for commenting. It may be expected for the screen to go black briefly during the reinstall. If it’s not coming back on or if your reinstall isn’t completing, we’d recommend contacting Apple Support for further assistance here: apple.co/GetSupport
Apple please help me, I'm having a hard time to study on my mac, how can you download itunes U. I can't find it in appstore
I think it should already be installed on your Mac. But, just search up iTunes and go to the apple.com link. Then install it like normal.
I have an old macbook from 2009 and it didn't work for me do you have any suggestions to reinstall Mac OS X on it?
Hello, thank you for the video but I’m not able to enter my password to unlock the disk, what can I do?
Thanks for reaching out to us, we’re here to assist you. We would like to connect you to the best resources for next steps. Please follow this link, and we can continue together: apple.co/GetSupport
Have tried the second command on my old iMac from 2010, but it’s does not work l! Is there another method?
We’d be happy to help.
You may be able to boot into the macOS Recovery using one of the options from this resource: s.apple.com/dE0w4r5x8K
If you still aren’t able to complete that process, get further assistance using the following link: apple.co/GetSupport
The installer Information on the recovery server is damaged! What does it mean??it’s not working
Same
@@yabab19 how did you fix yours I need help please
If I chose install will I lose my files ?
youtube is going wild with these 2020 recommendations
Hht
I searched this up
After all the steps, my macbook is stuck in a black screen whit the white wheel completly blocked. How many time i have to wait? What i have to do?
We certainly want your MacBook starting up for you and can assist. Check out our page here for when you see that logo on your screen: s.apple.com/dE0i2J2i8O If you need further help, contact us here: apple.co/GetSupport
UPDATE ON THIS IF YOU DONT WANNA SEE THE UPDATED VERSION: On M2 Macs, Press and Hold the power button on startup, This will give you “Recovery Options” and select Options.
Hello! I’m just did the process but it’s still on the progress bar 50% and it’s been 1 hr ++. How many hours does the process finish?
Allow us to assist. The time can vary on which operating system is being reinstalled and the network speed that you’re connected to. We’d recommend giving it time to complete this process. More on reinstalling macOS can be found here: s.apple.com/dE0q4u4M8w
If needed, contact us for additional support using: apple.co/GetSupport
how secure is the data?
I know you're supposed to make a backup before, but can data still get lost?
Hey there! Time Machine would save your data including your user account. This would ensure that no data is lost. Check out this link to see more s.apple.com/dE0q8n3v4B
You can also reach out here. apple.co/GetSupport
Thanks for the video, very useful. I have a MacBook Pro (13-inch, 2017) running on Catalina iO, I want to update to Monterrey but the laptop screen is broken. I'm using an external monitor at the moment until I could update my computer, will I be able to update iO using only a monitor as a reference? thanks very much!!!!
I love clear instructions thank you so much.
Hello, can i do a Time Machine backup while in recovery mode ? I am stuck in an update loop
Thanks for reaching out. We’ll be happy to help! It would not be possible to make a Time Machine backup in Recovery. We’d suggest booting up in safe mode. This may let the update install as expected. You can see more about safe mode here: s.apple.com/dE4b3o8z2L If that doesn’t resolve the issue for you, please reach out for further help here: apple.co/GetSupport
When I try to download the mac os, i choose the disk then it says "An error occurred while reading device owners. Ensure that a user is allowed to administer this computer."
yeah same !! i cant find anything that will help :(
I have a macbook pro 2018 15 inch. I need to apply a downgrade from mac os ventura to mac os monterrey, I have used the booteablo usbs in my previews laptops but a friend told something about the Chip t2. He advertised me that something could fail if I dont do the right process and laptop would stay unusable, any information about it? thank you
Thank. You for reaching out. You can take a look at this support article for information on installing a previous version on macOS onto your computer: s.apple.com/dE5R0u1M8X If you have additional questions, you can contact support here: apple.co/GetSupport
If your Mac restarts after the recovery window, and shows login after boot with black background, blue cursor enter your password and then the reinstall will continue with the apple logo and estimated time remaining.
Just in case this happens to you like me after recovery window.
Mine did this but then hangs forever at the very last part of the install bar. After a bit it pops error prompting to do the recovery install over again and then same over and over again.
Hey! We’d be happy to help out if you’re getting an error when reinstalling macOS. For help with any errors received, please work through the following resource as Its best equipped to assist: s.apple.com/dm4W8n1G0O
If you continue to have issues after, contact Apple for further support using this link: apple.co/GetSupport
When I try to reinstall macOS it works perfectly, until I chose the disc. It said that the file can not we saved on it. What could I do next?
A lot of websites say that I have to erase my files, but I have some old photo's and important documents on them that I did not save in Time machine.
Hey there, and thanks for reaching out! We’d be happy to help. If having issues with reinstalling the macOS on your device, give the steps listed in the following resource a try: s.apple.com/dm4z3d0z7n
If you continue to run into issues after going through the steps above, reach out to Apple Support directly from this link here: apple.co/GetSupport
Why is it taking so long to install? It’s been 3h right now.
Is your problem fixed now, because I am currently facing it 😭
Even me today over 5 hours now 😭😭😭❤️
Same for me
While we’re unsure of what exactly is the issue you’re referring to, if the details within the links in our RUclips post do not help resolve it, we recommend reaching out to us using our main support link here: apple.co/GetSupport
Hey, When I attempted to reinstall Mac OS, no disk showed up to put it on. Thanks for the help
Thanks for reaching out on this, we’d be happy to help! Check out the information here: s.apple.com/dE0w4r5x8K regarding “If the installer does not see your disk”. If you are still needing assistance after those steps, reach out to us here: s.apple.com/dH5n3C9o3t.
watching this without a MacBook: 👁 👄👁
Same
Me watching on a windows 10 👁👄👁
Same
That was also me as well
Edit: See 👁👄👁
Edit2: I have a MacBook Pro Now
Me watching on a windows TOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
I need help, mine i cant proceed tonthe next step because it says “select disk where yu want to indtall macOs” i doesnt show any disks
We’d be happy to provide you with some info to help with reinstalling macOS.
Check out the second bullet point in the section, "Reinstall macOS" here: s.apple.com/dE0w4r5x8K If the issue remains, contact our support teams here: apple.co/GetSupport
“Enter the password you use to log into your mac” where do i put it
Hi there. During the reinstallation process, you may be asked for your password. If so, you will see a field to enter this information: s.apple.com/dE0w4r5x8K
If you are prompted for your password but are not able to enter it, please reach out for further assistance from apple.co/GetSupport
When i go into my disk utility i have both
Macintosh HD
Macintosh HD Data
Which do i erase and install it on
I have a problem when it comes to pick a disk, its just not showing at all (a disk ofc)
If you’re unable to see a disk to install to, it may indicate the disk needs to be formatted, or a potential hardware issue.
See how to format a disk in Disk Utility here: s.apple.com/dE4O8r6v9B
If you need further assistance, contact Apple Support directly.
- apple.co/GetSupport
@@applesupport Oh i manage to fix it, i just had to erase things from it to get it showing in my offers, but thank you anyways.
@@nela2144 how did you do that?
Mine takes a long time because were im at right now the connection is bad so it says 43 hours so i cant leave my mac on with the charger overnight and let it do its thing? Or will the download be stopped or something?
Download times vary with internet speeds.
Yes, you can leave it overnight.
For more help, please contact us directly: apple.co/GetSupport
Thanks.
so I justed wasted $140 to repair my mac book pro when I could have done this
shoulda googled it💀 most people are scared to google things and do it themselves but how do you think tech repair people do things🤣
Have a MacBook Pro that's been running slow in freezing up and want to do a fresh OS install. If I do this and restore data from time machine backup does it just restore the same problem or only transfer the data and keep the fresh operating system intact?
That’s a great question. If you restore just the files, this will not impact the new software. Restoring from a full backup has the potential to bring back any software problems that might be causing the problem. Learn more here: s.apple.com/d2I0Z287A9
If you need further help, reach out to our Technical Support team here: apple.co/GetSupport
Saved me 4000 bucks 😂😂 I am cancelling my visit to apple service centre. Thank you for the informative video.👍
It is litterally Apple
@@thesickensquirral3669 what’s that supposed to mean
@@korbenbutterworth3479 the original poster just told Apple he is saving $4000 from their video.
How to Solve Macbbok issue as - The Installer Information on Recovery Server is damages ? How to downlaod a latest version IOS, Can Share ?
Apple support. It’s coming sign in windows for AppStore. When I try’s to sign in it’s came temporary unavailable. Please help me
Fixunlock on twitter helped me out on a similar issue, they fixed it for me, I will recommend you contact them
Omg thank you i LMOST CRIED and now my mac works
SAMEEEE
You did not lose and data right!
How long is the process supposed to take
We’d be happy to provide more details.
The reinstall process can vary depending on your particular Mac and internet connection: s.apple.com/dE0w4r5x8K
If you need further assistance with that process reach out using the following link: apple.co/GetSupport
Really needed this thank you 😊
does it delete everything off ur mac?
A reinstall does not erase your Mac. However, you have the option to do so if you’d like. You can see more about erasing your device here: s.apple.com/dE4z7r3M0b
If you have any additional questions, please visit us here: apple.co/GetSupport
Erasing your disk will…
@@applesupport that's for airpods wtf??
@@applesupport seriously? is it a prank? the first one is for airpods lol. we want mac lmao.
Will I lose my data when following this recovery method?
Hey there. Happy to help. If you follow the steps in the above video, macOS would be reinstalled, but user data would not be affected. There are scenarios where you could erase your hard drive prior to reinstalling macOS, but if you follow the video, your personal data will remain unchanged.
If you have any additional questions, please contact us here: apple.co/GetSupport
@@applesupport thank you for your quick response. I’m using iMac 2013 and the utilities box that appears with four options is a bit different. I got the prohibition sign appearing on screen. Pressed Command+R as instructed. The second reinstall option that I am supposed to click on says “Reinstall OS X”, not macOS! Is that a problem? I’m stuck at this stage worried about losing my data.
Could you show how you reinstall MacOS from scratch? Without any recovery partition?
@@xEqualsRandom He said ‘reinstall macOS from scratch’, which is like starting fresh. For example, imagine getting a new Mac. When you are installing the OS, it’s similar. Like hard resetting an iPhone.
@@official0162 but that’s the guy said is correct just use the internet recovery assistant and click erase data
Will this update you mac os software?
I have Mac os 10.7 lion and I want to upgrade to Mac os yosemite or Mac os el capitan
We’re here to help!
There are a few different methods for updating or reinstalling macOS, which are outlined here: s.apple.com/dE0w4r5x8K
In this case, we’d recommend using one of the methods in the “Other macOS installation options” section in that article. More specifically, a bootable installer, or the second option of installing an earlier macOS would be the best next steps to upgrade to the versions you mentioned, if you meet the system requirements.
For more help, please reach out here: apple.co/GetSupport
Thank you so much for this video, Nice and simple! 😃
Would this help to fix screen going black after turning Mac on? Iv tried so many option about to give up and throw it in rubbish bin 😒
Thanks for reaching out, we’d be happy to share a resource that could possibly help: s.apple.com/dE0b6U6A8i
If you need further assistance, please contact Apple Support using this link: apple.co/GetSupport
Literally took me ages to do this but was achieved
So i deleted the safari app. Will this still work on mini mac os x 10.5 leopard ? still wired to router ....thanks (basically trying to get safari app back).
Thanks for the question. We’d like to help by providing the steps for reinstalling Safari: s.apple.com/dE0R1C9i2t
Please reach us directly if you need further help: apple.co/GetSupport
You make it so easy lol, no need for bootable usbs thingies like windows forces you to do
That's cap when I sign in it eventually ask for my apple id then say currently unavailable Wich means I gotta buy a 18 dollar drive on eBay to update on my windows pc I go to the restart and it update and it dose it for me this is bs
@@RiceMan I’m case u are still having the issue someone solved it here discussions.apple.com/thread/6455578
I having a difficulty to sign in to my apple id in disk utility when i am trying to reinstall the mac os x.
help me to solve this problem please it will be very helpful if you do that
We’d be happy to help! For starters, make sure that your Mac is connected to the internet. If you have issues signing in to your account due to a forgotten password, follow the guidance here to reset it: s.apple.com/dE0l2Z8g8g
Should you need further assistance, contact Apple Support here: apple.co/AppleIDSupport
Thank you so much for this
apple how to get your data back when your upgrading to a new OS? or will your data automaticly store your data in the new OS?
Great question! We’ll be happy to help.
Before conducting a software update, we recommend backing up the data on your device to ensure its safety.
-How to backup your iOS Device: s.apple.com/d2s5t320s7
-How to backup your Mac: s.apple.com/dE0B9p5R4X
If you have any additional questions, please contact Apple Support here: apple.co/GetSupport
So easy!! Thank you!
No
Would this process to erase all the data in my Mac?? My apps my files, pics etc?? Thank you
Thanks for asking that great question. If you are not wanting to erase your data, then you want to be sure you are reinstalling the macOS. Following the steps here: s.apple.com/dE4l6J3i6Y You should be able to reinstall the macOS without any data loss.
For further questions, please reach out to Apple Support by going to apple.co/GetSupport
Thx a lot
I having a difficulty to sign in to my apple id in disk utility when i am trying to reinstall the mac os x. I already tried to login with the correct apple ID password but it didn't work it's just showing incorrect password
help me to solve this problem please it will be very helpful if you do that
Wow! Thanks for this helpful video! First comment 😁
For some reason my mac is won't give me a disc to press and open in the "Recover MacOS" section. I pressed everything like the safari, time machine, or the memory disc thing. I need some assistance! I would be very generous if someone gave me answers.
Hi there. While reinstalling macOS if you don’t see a hard drive you will need to go to Disk Utility to try to repair the hard drive or reformat it. To repair use this guide: s.apple.com/dE3O3U9g1g .
If you hard drive needs to be erased or formatted use this guide: s.apple.com/dE0l3T1H0B .
For more assistance reach out to us here: apple.co/GetSupport .
Congrats on 2T! 😁😁
What
I love apple support videos. I just watch them for fun because of how easy it is to watch and the smooth animation. Its kinda like Vsauce
Aww thank apple
Hello Apple! I have a 2012 macbook pro but the laptop has a firmware password and i can't open the system. How can i delete the firmware password?
Hi, will reinstalling mac os delete my files?
Hi there! That’s a great question. Reinstalling macOS does not remove data from your Mac. This article walks you through the process of reinstalling: s.apple.com/dE0w4r5x8K
If you need further assistance, reach out out to us here: apple.co/GetSupport
After the reinstall my screen looks kinda glitched and when i sign in, it boots me into recovery mode again what should I do? I don’t want to lose my data..
We’re happy to help. It would be best to contact us directly using this link: apple.co/GetSupport
I have an older MacBook Pro that was on high sierra because I have not used it in a while. Everything on it is already been erased but it will not let me reinstall the high sierra because it says “cannot connect to server” every time I got to. What do I do?
Thanks for your question! See apple.co/3NKwOM9 for more information on reinstalling macOS.
If you have further questions, please reach out to us using apple.co/GetSupport.
Can You guys help me? When i open my Mac it stays with the white screen and when i see the Apple Logo the line under it its black and it wont boot and when it was working it would keep on closing or it will just freeze
Help is here. We’d recommend trying to start up your Mac in safe mode by referencing this article: s.apple.com/dE5a5U8z8Y If you’re able to start up properly in safe mode, try restarting your Mac again to allow a normal boot up.
If the behavior persists, contact Apple Support using this link: apple.co/GetSupport
.........Please Help.........
I accidentally deleted my system files of MacOS X and now when ever I switch on my Mac it comes to OS X Utilities.
So I decided to reinstall my Mac but when ever I sign in to app store it can't sign in.
Please help me with a solution . I am stuck with it,stressed.
Please help me....please,please
I will recommend fixunlock on twitter, I was stuck with a similar issue and they helped me fix it.
when I’m at the “select the disk where you want to install macOS.” It’s empty is something wrong with my MacBook hardware wise?
Hey there! It sounds like you’ll want to reach out here for help: apple.co/GetSupport
I have trouble installing the macOS Monterey. I don’t if it’s the WIFI or the storage. I need to get this fixed ASAP.
We’d be glad to provide you with a few potential solutions.
For any errors you may be receiving when attempting to install macOS, check out this page: s.apple.com/dm4z3d0z7n
To ensure that your Mac is compatible with macOS Monterey, verify here: s.apple.com/dH5W3d7n3Y
If you need more help, reach out to us here: apple.co/GetSupport
Will this work for Mac OS X 10.4 Tiger?
Apple please help i turn my mac on it starts booting up and then turns off please help me.
We’d love to help lend a hand! To get started, check out this article here and click the link that matches what you see on screen when you try to start up your Mac: s.apple.com/dE4a7J8x3O
If you still need help after completing those steps, contact us directly at: apple.co/GetSupport
I put in a brand new hard drive in. When installing MacOS it is asking where to install it but it the new hard drive is not shown. It’s just blank. What do I do in this case? I kinda suspect I need to maybe reformat the new hard drive but I’m not sure if that’s the case and also how to do it. Any help anyone? Thanks in advance.
Hey there. Thanks for reaching out. It sounds like you may need to format the drive in Disk Utility prior to reinstalling macOS. You can learn how here: s.apple.com/dH8x1o2A6N
If you have any other questions you can reach out for support here: apple.co/GetSupport
Hi I have a MacBook Pro 2015
And when I do the instructions as provided it shows internet recovery instead of the normal so recovery screen
Thanks for reaching out!
Check out the following resource for more information on using macOS Recovery to confirm the steps needed with your Mac: s.apple.com/dE0q4u4M8w
If you need additional assistance with this, reach out directly here: apple.co/GetSupport
My WIFI stopped working after Monterey update. So i tried to reset my MacBook. I've formatted the hard then I tried to install MACOS but can't install it because of wifi problem is still there. How can i fix this? I need to fix this ASAP.
Hi there. We’ll be glad to help. If you’re still unable to connect to Wi-Fi networks using recovery mode, you’ll want to reach out to our experts here to look into this with you further: apple.co/GetSupport
I tried to wipe my macbook air but deleted start up disk when i try to reinstall mountain lion there is no disk showing available to install OS x
We’re happy to assist. You can try the steps here to reinstall macOS: s.apple.com/dE0q4u4M8w
If more help is needed, please reach out here: apple.co/GetSupport
So my macbook air is saying while I try to reinstall macos big sur it says error when it reaches to 100% of loading...
Pls reach out to me apple..
I have a MacPro 2009 with OSX version: 10.14.6. and it does nothing when I use any of the mentioned combinations even my wireless keyboard is connected with computer via USB. any advice please?