I’ve learned to say no to people who try to haggle with me. Anytime I drop the price, it ends up being someone who bugs the crap out of me the entire stay, or don’t follow house rules or check out procedures.
When I were new to Airbnb, I received the requirements from guests those were trying to bargain for long term booking. I did accept to give them discount but turned out they were just shopping around and didn’t book. After a couple of times, if someone tried to bargain or wanted to book for 3 people and paying the price of 1 or two, I said NO. Now I am a Super Host even my prices compared to the other Airbnb hosts in my area are higher for staying, cleaning and extra guests charged. My guests are selected, if they see my listing and read all of my guests’ reviews 5 Stars, they should know that the price on my listing is right.
Just today I had to decline 2 reservations in one day. Both were local, 0 reviews, and furthermore did not state the purpose of their stay. Any theft or damage that I have had over the last 2 years I that have been doing this has been exclusively from local renters. Thankfully, when damage or theft occurs, the host guarantee has come through for me every time. Thats great but it still takes up my whole day (or longer depending on the amount of damage) to put things back in order. Additionally, I lose money paying folks to help me do that quickly for the next guest. If Airbnb would give us the option to ban locals I would without hesitation. Out of town guests or what we might call "true vacationers" have been a great experience though and that makes it worth it.
NO should definitely be a part of your strategy. Good advice here I've been doing this for many years. It's always better to say NO then have a bad experience for both the host and guest. I normally have my first line of questioning for guests that have 0 reviews or are new. And I have my follow-up questions. And my NO comes after my follow-up questions just like you said. I love it when you send your initial line of questioning and the guest replies but doesn't really answer your questions. Haha that's usually a clear indication that a NO is coming.
Great advice, we needed this Richard. Its time consuming and stressful to deal with Airbnb when trying to collect money after guest have damaged your property. Thank you!
I totally agree. I have had people asking to book off of Airbnb. I have declined 2 guests just this week. It could be very dangerous if you accept a booking like this. Very helpful insight.
I agree Richard, I turned drown approximately 5 guests so far and left honest reviews for all guests resulting in 2 being kicked off the Airbnb platform.
Slow season is upon me Oct-Nov and getting requests that didn’t feel right, I said no two times in a row. And it’s nice to recoup, take a break from busy summer, recharge and be on A game when busy season hits in January. No frees you up to say yes later!
It's OK to say NO. It's OK to cancel a reservation if you find out negative stuff. You can even explain your NO to Airbnb and often they will understand and not put you in the penalty box. Been through ignoring my gut and it was a huge mistake. The guest did not leave on time and not only that, they also allowed others who were not booked there to do their laundry in my machines. Another hint is don't follow the low price suggestions because that will attract people you may not want in your home. Keep your prices where you are comfy and you will eliminate many questionable guests. I no longer play the low price game and frankly my bookings have not suffered and my profits are going through the roof. Say NO when your gut tells you to do so.
To tell you the truth I find it difficult to know what questions to ask. I live in my home and rent 2 rooms. Therefore my questions would be different I think than those renting an entire house.
Susan Glenski I host with 3 rooms in my 5 bed house. It’s been okay so far but I currently have a guest I can’t wait to check out. He is very rude, uncultured, doesn’t say hi, not polite, obnoxious and just walks into the house, walks past me and goes upstairs to his room without a simple smile 😊 or hi. He’s the worst host I’ve had to far ....he’s Chinese ...he said to me: Chinese people don’t talk
@@Isabella-wo9bg Isabella, I will not allow an Airbnb guest walk into my house and not even nod towards me to acknowledge me. He was incredibly obnoxious and rude, people like that should rent an Airbnb and stay alone by themselves. I have my own friends and a life, I don’t overly socialise with my Airbnb guests....but out of ALL my Airbnb guests nobody has ever been like this guy, I know what I’m saying. I never said I wanted him to greet me everyday, but no one will walk into my house, walk past me and not smile.... go upstairs and shut the door behind them. The fact that you’re staying in someone’s house bestows on you the obligation to be civil, it’s the least you can do. If you’re the same kinda person good luck.
We forgot to charge high for a special day in our city that is every year very busy. One guest booked it, we explained politely that we would like for him to cancel because the price was veery low for that day (and of course he knew it was a mistake). He was also a host and he replied by being very rude and asked that we cancel it, if we wanted to. (he knew that our superhost title could be gone by that). We called Airbnb, explained the situation and they cancelled for us, with no penalty. So, no damage for us and we don't have to host this rude person. :)
So you made a mistake and asked HIM to cancel and you are calling HIM out for being rude? Perhaps being a "superhost" the right thing to do would be to just absorb the financial hit, doing so would've made you a superHERO. It was your mistake not his.
Would you always advise reinvesting the profits to pay off the mortgage earlier or is it more of a case by case basis . I have a different situation then most. VA disability and between that and a schooling I'll make about 3k per month (before working) non taxable for the next 2 years and then 1200 monthly the rest of my life after and in a few years my wife will be in a similar pay category . 1.Because of us already having around 2500 passive incomes should we be just dumping all profits back into paying the mortgage off as quickly as possible before moving onto the next house or picking up more homes until we hit the 5 or 10 and then reinvesting ? Our in goal is 5-10 very nice homes paid off and then retire while still doing airbnb . We are in Colorado so looking at the nicer areas of veil , aspen, brackenridge, boulder and whatnot. I know this was a long message but thank you in advance if you're able to respond.
Stephen Adair it’s all very personal decision. Get your CPA / financial advisor opinion. For me, if I can borrow at historic low rates (like today), and our money to work at extremely attractive STR returns, I do that all day long. Borrow low, reinvest high. That’s one of the beautiful aspects of mortgages -> they are leveraging your investment returns (up or down. In STR today when done right, it’s very profitable). So, I would NOT pay off low mortgage rates for the safety of less debt. I personally borrow low and reinvest high.
@@imrichardfertig That was my original thought as well . I have an 818 credit and my wife upper 770 with no debt and were looking at picking up our first place soon here in the springs and were trying to find a place with a separate entrance finished basement to start out and actully also looking into container homes/tiny homes as well.
Well this makes no sense bevause you have no option to say no as ABNB strongly suggests instabook and that if you don’t offer instabook meaning who ever asks gets to stay . And if you don’t use insta they say you book 50 percent less . So of course your gonna choose insta
QUESTION: I'm in a Palm Springs Airbnb right now. Been in it 3 months. Entire place. I'm looking for a place out here to buy, remodel and turn into an Airbnb. I was canceled on per 2 other reservations I made. I've stayed in several Airbnbs and was never told the host had any complaint. I always leave everything clean and orderly, bit of a neat freak. Thus, why would I get a "No"? The only thing I can think of is that I once complained to Airbnb about a residence in LA being 'NOT as advertised' and sought to cancel then second I stepped inside. No drywall on one wall. Place was filthy and smelled. I would bet this listing has since been pulled as unfit, and it wasn't cheap. Airbnb denied my request, so I booked another GREAT spot and paid for 2 places. Is there a way I can see/learn my rating?
Good content. I am finding many potential guests are not forthcoming with responding to questions before accepting the reservation. Or they respond hours later. Could there be a reason to the delay in responding
God I hope they will remove this option for hosts at some point. If I book something I must be sure I will get it. Just like booking do. This community blah blah dreaming is so childish. I think I am good guest. I always leave place clean and never make any noise. But if the host asks me even 1 extra question before confirming reservation than I am cancelling it immediately)
We opened in April last year and our first guests locked up our sewer pump and stayed for 2 weeks. We did recover the cost and reopened. So far it's been a good experience, although I have said No to a couple of people. Good advice.
Deborah Taylor my first experience was similar with sewer issues. Wtf?!? But, thankfully I paused, breathed, reflected and overcame those moments of concern and have enjoyed years of success.
I still don’t understand why AirBnb can help the hosts by Atleast verifying guest identity. We are constantly verifying via DL. New guest should have to do this. The platform needs work in this area.
we only have 3 chances to decline a reservation without penalty in a year, Since I already require guest to have gov id and recommend by other host, but there are still many guest that I don’t feel comfortable. If I turn off instant book, it will lower my ranking. Whats should I do?
If they meet your instant book criteria, and book instantly.. YES Airbnb punishes you.....If you decline them after they instant book because of a "gut" feeling... They do have an instant book that says they MUST have at least ONE positive review, this weeds out 75% of them.....
You can set on your listing that guest/guests can book instantly if they meet all of your requirements like: Groverment ID, referral from the other hosts, who they are traveling with, what is the purpose of their trip....or else they have to send you a requirement for booking.
You can contact Airbnb after the booking is confirmed and tell them you feel uncomfortable with this booking *have a good reason as to why* And they will let you cancel penalty free. I've done this multiple times
@@sergeiledvanov7077 it is very useful. I usually cancel same state bookings unless they have a good reason as to why they need the accommodation. I also once asked someone why they booked and they told me it was for their 21st Called Airbnb and they canceled straight away
I’ve learned to say no to people who try to haggle with me. Anytime I drop the price, it ends up being someone who bugs the crap out of me the entire stay, or don’t follow house rules or check out procedures.
When I were new to Airbnb, I received the requirements from guests those were trying to bargain for long term booking.
I did accept to give them discount but turned out they were just shopping around and didn’t book.
After a couple of times, if someone tried to bargain or wanted to book for 3 people and paying the price of 1 or two, I said NO.
Now I am a Super Host even my prices compared to the other Airbnb hosts in my area are higher for staying, cleaning and extra guests charged.
My guests are selected, if they see my listing and read all of my guests’ reviews 5 Stars, they should know that the price on my listing is right.
Just today I had to decline 2 reservations in one day. Both were local, 0 reviews, and furthermore did not state the purpose of their stay. Any theft or damage that I have had over the last 2 years I that have been doing this has been exclusively from local renters. Thankfully, when damage or theft occurs, the host guarantee has come through for me every time. Thats great but it still takes up my whole day (or longer depending on the amount of damage) to put things back in order. Additionally, I lose money paying folks to help me do that quickly for the next guest. If Airbnb would give us the option to ban locals I would without hesitation. Out of town guests or what we might call "true vacationers" have been a great experience though and that makes it worth it.
NO should definitely be a part of your strategy. Good advice here I've been doing this for many years. It's always better to say NO then have a bad experience for both the host and guest. I normally have my first line of questioning for guests that have 0 reviews or are new. And I have my follow-up questions. And my NO comes after my follow-up questions just like you said. I love it when you send your initial line of questioning and the guest replies but doesn't really answer your questions. Haha that's usually a clear indication that a NO is coming.
Can you please share with me what your list of questions are it would very much be helpful
Hi. I am new to hosting, I was wondering what kind of questions help you determine if the guess is good or not.
YES to the “No”! Just did this earlier today so your video was very timely. Agree 100%!
Jennifer awesome. Well played!
I just turned down 2 people last week and I always reference back to your videos when I just started hosting....
AprilRain Chanel thank you! So kind. 🙏
Great advice, we needed this Richard. Its time consuming and stressful to deal with Airbnb when trying to collect money after
guest have damaged your property. Thank you!
Donny Lashley my pleasure my friend. We all love to host and say yes. But say yes to yourself first.
Thanks, this video couldn't come at a better time. Very helpful. 1000% agreed!!!
All money ain't good money!
Cl Reed 💯
I totally agree. I have had people asking to book off of Airbnb. I have declined 2 guests just this week. It could be very dangerous if you accept a booking like this. Very helpful insight.
Airbnb Entrepreneur 💯 - must stay on platform!
@@imrichardfertig Looking forward to more useful content.🙏🙏
I agree Richard, I turned drown approximately 5 guests so far and left honest reviews for all guests resulting in 2 being kicked off the Airbnb platform.
Tanika Dennie 🙌
Slow season is upon me Oct-Nov and getting requests that didn’t feel right, I said no two times in a row. And it’s nice to recoup, take a break from busy summer, recharge and be on A game when busy season hits in January. No frees you up to say yes later!
Alina Smith 💯👍🙌
Thanks for the optimal strategies! I closed on both my 2nd and 3rd Airbnb properties yesterday. Moving/fixing day today!
Brian Cox yes! Well done my man!
I said “ no” to the local people who I felt not comfortable .
hummingbird perfect. Life goes on, doesn’t it? Lol. Great job.
Absolutely, Richard!
Jean Marie Smith 💪
Great tip!
kelly reid thanks! Simple. Useful. Intelligent.
Thank you Richard! Great advice.
Bray Hill House 😇
Almost like that feeling when u wanna leave a bad review for the guest but they'll try and protect themselves with a negative one as well
Manuel Cabeza right. Skip the whole fiasco. On to the next GREAT guest instead.
It's OK to say NO. It's OK to cancel a reservation if you find out negative stuff. You can even explain your NO to Airbnb and often they will understand and not put you in the penalty box. Been through ignoring my gut and it was a huge mistake. The guest did not leave on time and not only that, they also allowed others who were not booked there to do their laundry in my machines. Another hint is don't follow the low price suggestions because that will attract people you may not want in your home. Keep your prices where you are comfy and you will eliminate many questionable guests. I no longer play the low price game and frankly my bookings have not suffered and my profits are going through the roof. Say NO when your gut tells you to do so.
Thank you sir for this video,I learned a lot from it 😊
Awesome video! AIR BNB is such a great way to earn passive income! I look forward to your future videos!
To tell you the truth I find it difficult to know what questions to ask. I live in my home and rent 2 rooms. Therefore my questions would be different I think than those renting an entire house.
"Hope is not a strategy :D" this is very cool.
Would love for you to offer some tips on hosting in your home. What is the appropriate and best way to interact with your guest.
Susan Glenski join our free Facebook group: geni.us/BJh5Jg?fbclid=IwAR3wnZ5MY1GHuqhIHChk8-f_pDtrYQM6UwBCbO2GDIdqllr1iPYxtQ-XMjo
Susan Glenski I host with 3 rooms in my 5 bed house. It’s been okay so far but I currently have a guest I can’t wait to check out. He is very rude, uncultured, doesn’t say hi, not polite, obnoxious and just walks into the house, walks past me and goes upstairs to his room without a simple smile 😊 or hi. He’s the worst host I’ve had to far ....he’s Chinese ...he said to me: Chinese people don’t talk
@@Isabella-wo9bg Isabella, I will not allow an Airbnb guest walk into my house and not even nod towards me to acknowledge me. He was incredibly obnoxious and rude, people like that should rent an Airbnb and stay alone by themselves. I have my own friends and a life, I don’t overly socialise with my Airbnb guests....but out of ALL my Airbnb guests nobody has ever been like this guy, I know what I’m saying. I never said I wanted him to greet me everyday, but no one will walk into my house, walk past me and not smile.... go upstairs and shut the door behind them. The fact that you’re staying in someone’s house bestows on you the obligation to be civil, it’s the least you can do. If you’re the same kinda person good luck.
We forgot to charge high for a special day in our city that is every year very busy. One guest booked it, we explained politely that we would like for him to cancel because the price was veery low for that day (and of course he knew it was a mistake). He was also a host and he replied by being very rude and asked that we cancel it, if we wanted to. (he knew that our superhost title could be gone by that).
We called Airbnb, explained the situation and they cancelled for us, with no penalty.
So, no damage for us and we don't have to host this rude person. :)
Kass Gal perfect!
So you made a mistake and asked HIM to cancel and you are calling HIM out for being rude? Perhaps being a "superhost" the right thing to do would be to just absorb the financial hit, doing so would've made you a superHERO. It was your mistake not his.
@@joenwc I see what's you arr saying, we haven't done this before. But it was a special occasion and he knew it was a mistake.
@@kassgal7213 maybe not dont assume people know anything. maybe he thought you were naive.
Turned down many. Also made the cancelation policy strict due to flakes and changers cause they want to party on the beach but pay cheap price
marco polo 💪
Would you always advise reinvesting the profits to pay off the mortgage earlier or is it more of a case by case basis . I have a different situation then most. VA disability and between that and a schooling I'll make about 3k per month (before working) non taxable for the next 2 years and then 1200 monthly the rest of my life after and in a few years my wife will be in a similar pay category .
1.Because of us already having around 2500 passive incomes should we be just dumping all profits back into paying the mortgage off as quickly as possible before moving onto the next house or picking up more homes until we hit the 5 or 10 and then reinvesting ? Our in goal is 5-10 very nice homes paid off and then retire while still doing airbnb . We are in Colorado so looking at the nicer areas of veil , aspen, brackenridge, boulder and whatnot. I know this was a long message but thank you in advance if you're able to respond.
Stephen Adair it’s all very personal decision. Get your CPA / financial advisor opinion. For me, if I can borrow at historic low rates (like today), and our money to work at extremely attractive STR returns, I do that all day long. Borrow low, reinvest high.
That’s one of the beautiful aspects of mortgages -> they are leveraging your investment returns (up or down. In STR today when done right, it’s very profitable). So, I would NOT pay off low mortgage rates for the safety of less debt. I personally borrow low and reinvest high.
@@imrichardfertig That was my original thought as well . I have an 818 credit and my wife upper 770 with no debt and were looking at picking up our first place soon here in the springs and were trying to find a place with a separate entrance finished basement to start out and actully also looking into container homes/tiny homes as well.
Well this makes no sense bevause you have no option to say no as ABNB strongly suggests instabook and that if you don’t offer instabook meaning who ever asks gets to stay . And if you don’t use insta they say you book 50 percent less . So of course your gonna choose insta
You can say no 3X on instabook w/o penalty. Change your marketing and pricing until you get the right guests you can say yes to.
QUESTION: I'm in a Palm Springs Airbnb right now. Been in it 3 months. Entire place. I'm looking for a place out here to buy, remodel and turn into an Airbnb. I was canceled on per 2 other reservations I made. I've stayed in several Airbnbs and was never told the host had any complaint. I always leave everything clean and orderly, bit of a neat freak. Thus, why would I get a "No"? The only thing I can think of is that I once complained to Airbnb about a residence in LA being 'NOT as advertised' and sought to cancel then second I stepped inside. No drywall on one wall. Place was filthy and smelled. I would bet this listing has since been pulled as unfit, and it wasn't cheap. Airbnb denied my request, so I booked another GREAT spot and paid for 2 places. Is there a way I can see/learn my rating?
Good content. I am finding many potential guests are not forthcoming with responding to questions before accepting the reservation. Or they respond hours later. Could there be a reason to the delay in responding
Susan Glenski trust your gut. And do the right thing for YOU and protect your WHY.
God I hope they will remove this option for hosts at some point. If I book something I must be sure I will get it. Just like booking do. This community blah blah dreaming is so childish.
I think I am good guest. I always leave place clean and never make any noise.
But if the host asks me even 1 extra question before confirming reservation than I am cancelling it immediately)
really great. excellent! totally agree. :)
brooklyn 👊
So true I turn down alot
Which way is better Instant Booking or not ？
We opened in April last year and our first guests locked up our sewer pump and stayed for 2 weeks. We did recover the cost and reopened. So far it's been a good experience, although I have said No to a couple of people. Good advice.
Deborah Taylor my first experience was similar with sewer issues. Wtf?!? But, thankfully I paused, breathed, reflected and overcame those moments of concern and have enjoyed years of success.
NO I AM NOT GOING TO COMMENT just kidding great advice Richard!
tim counts hahaha. And I’m NOT going to reply to your noncomment. Lol
I still don’t understand why AirBnb can help the hosts by Atleast verifying guest identity. We are constantly verifying via DL. New guest should have to do this. The platform needs work in this area.
we only have 3 chances to decline a reservation without penalty in a year,
Since I already require guest to have gov id and recommend by other host,
but there are still many guest that I don’t feel comfortable.
If I turn off instant book, it will lower my ranking.
Whats should I do?
Does Airbnb ding you for turning down reservations?
If they meet your instant book criteria, and book instantly.. YES Airbnb punishes you.....If you decline them after they instant book because of a "gut" feeling... They do have an instant book that says they MUST have at least ONE positive review, this weeds out 75% of them.....
But how to act if they booked instant?
You can set on your listing that guest/guests can book instantly if they meet all of your requirements like: Groverment ID, referral from the other hosts, who they are traveling with, what is the purpose of their trip....or else they have to send you a requirement for booking.
Thanks check out our surfing app and go surf there it fun
How would you say no with instant booking? You can do it only twice a year
You can contact Airbnb after the booking is confirmed and tell them you feel uncomfortable with this booking *have a good reason as to why*
And they will let you cancel penalty free.
I've done this multiple times
@@matteustis1847 interesting, haven't heard of this strategy
@@sergeiledvanov7077 it is very useful.
I usually cancel same state bookings unless they have a good reason as to why they need the accommodation.
I also once asked someone why they booked and they told me it was for their 21st
Called Airbnb and they canceled straight away
Thanks
No no no no no!!
Nicholas Varro 💪🔥💪