Thank you for your kind words! We're thrilled to hear you found our tutorial to be top-notch. At SPRO, we always aim to provide clear and helpful content for our users. If you have any more questions or need further assistance, don't hesitate to reach out.
We recently moved into a house with SPRO cameras. Previous owners are now in Canada and didn't leave us the access details. Our real estate agent has also had no luck reaching them. We're looking for some advice on how to access our SPRO camera system or fully reset the system. Thank you!
Thank you for reaching out to us, and apologies for the delay in responding to you. Given the situation you're experiencing, here’s how we can proceed: Technical Support: Our Technical Support team is on hand to provide specific advice and guide you through any necessary steps to regain access to your system, all while ensuring security protocols are adhered to. You can reach them directly at support@sprocctv.com. Professional Assistance: Since managing security hardware might require specialized knowledge to avoid any misconfigurations, we strongly recommend engaging a professional installer to help reset and configure the system securely. We'd suggest contacting a local SPRO Installer in your area. Please prepare any relevant information regarding your system, such as the model number, which can typically be found on a label on the unit, and share this with our support team or your chosen professional installer. Once the system is reset and you establish new login credentials, remember to create a strong, unique password to ensure the ongoing security of your system. We hope this assists you in resolving your access issues.
Hi Chris, Thank you for getting in touch. We’d recommend that you contact your installer or the reseller from whom you purchased your NVR and ask them to assist you with firmware updating. An incorrect firmware upgrade could cause the recorder to malfunction, so it is recommended to be done by an experienced installer. If you require further assistance, please feel free to contact our support team at support@sprocctv.com
Hi guys my daughter as moved house and is trying to setup her spro but lost the instuctions.could you help.we have nothing showing on the tv at all.regards graham
Hi Graham, Thanks for reaching out. Sorry to hear you no longer have the instructions for your SPRO system. If you could email support@sprocctv.com and let them know the model number of the recorder you have, the support team will be more than happy to answer any questions and help you get everything up and running.
Hello how do I go back as if I'm going to do a initial set up so I can rescan the codes again please? I had to uninstall the dmss app due to having a few problems with it. Thanks for your time.
Thanks for reaching out. If you just want to add your system to your phone again using the DMSS app, you don't need to go through the initial setup process. Instead, simply follow these steps: 1. Open the NVR's menu and go to 'Network'. 2. Select 'P2P'. 3. You will find two QR codes. The one on the left is for downloading the DMSS app, and the one on the right is for adding the system to your phone. 4. Open the DMSS app on your phone. 5. Scan the second QR code (on the right) from within the DMSS app. This should successfully add the system to your phone. If you have any further issues, please don't hesitate to ask.
Hello I've gone onto the P2P and I've noticed that on bit that says status, It's saying it's offline how do I rectify that please. Everything was working fine upto 5 days ago. Thank you again for your time.
Hello Andrea, I'm sorry to hear that you're experiencing issues with your NVR's connection. Here are a few troubleshooting steps you can try to resolve the issue: 1. Check your NVR's network connection: Make sure the Ethernet cable is securely connected to both your NVR and the router. You can also try connecting a different device to the same router port to confirm that the port is working correctly. 2. Restart your NVR and router: Power off your NVR and unplug your router for a minute. After a minute, plug your router back in, and once it's fully restarted, power your NVR back on. This can help reset the network connections and potentially resolve any issues. 3. Confirm DHCP settings: In the NVR's menu, go to 'Network' > 'TCP/IP’ and click the pencil symbol under ‘Modify’, and ensure that the DHCP option is enabled. (Then click ‘OK’ and ‘Apply’.) This will allow the NVR to obtain an IP address automatically from your router. 4. Check the time and date settings of the NVR: Incorrect time and date settings can cause the P2P to go offline. Please ensure that the NVR's time and date are set accurately. 5. Check your router's firewall settings: Sometimes, firewall settings on your router can block the connection to the NVR. You may need to add the NVR's IP address to your router's list of allowed devices or adjust the firewall settings accordingly. If you've tried all of these steps and are still experiencing issues, please don't hesitate to reach out to our support team - support@sprocctv.com.
different class 👍
Thank you for your kind words! We're thrilled to hear you found our tutorial to be top-notch. At SPRO, we always aim to provide clear and helpful content for our users. If you have any more questions or need further assistance, don't hesitate to reach out.
We recently moved into a house with SPRO cameras. Previous owners are now in Canada and didn't leave us the access details. Our real estate agent has also had no luck reaching them.
We're looking for some advice on how to access our SPRO camera system or fully reset the system.
Thank you!
Thank you for reaching out to us, and apologies for the delay in responding to you. Given the situation you're experiencing, here’s how we can proceed:
Technical Support: Our Technical Support team is on hand to provide specific advice and guide you through any necessary steps to regain access to your system, all while ensuring security protocols are adhered to. You can reach them directly at support@sprocctv.com.
Professional Assistance: Since managing security hardware might require specialized knowledge to avoid any misconfigurations, we strongly recommend engaging a professional installer to help reset and configure the system securely. We'd suggest contacting a local SPRO Installer in your area.
Please prepare any relevant information regarding your system, such as the model number, which can typically be found on a label on the unit, and share this with our support team or your chosen professional installer.
Once the system is reset and you establish new login credentials, remember to create a strong, unique password to ensure the ongoing security of your system. We hope this assists you in resolving your access issues.
@@SPROCCTV can’t you just reset it, cmon there must be a reset function without having to contact a rep who’ll want a call out fee ??
How do I update NVR firmware? Can't find anything online
Hi Chris,
Thank you for getting in touch.
We’d recommend that you contact your installer or the reseller from whom you purchased your NVR and ask them to assist you with firmware updating.
An incorrect firmware upgrade could cause the recorder to malfunction, so it is recommended to be done by an experienced installer.
If you require further assistance, please feel free to contact our support team at support@sprocctv.com
Hi guys my daughter as moved house and is trying to setup her spro but lost the instuctions.could you help.we have nothing showing on the tv at all.regards graham
Hi Graham, Thanks for reaching out. Sorry to hear you no longer have the instructions for your SPRO system. If you could email support@sprocctv.com and let them know the model number of the recorder you have, the support team will be more than happy to answer any questions and help you get everything up and running.
@@SPROCCTV thank you very much its my daughters ,her name is tina cope.
Hi Graham, No problem - we'll look out for your email.
Hello how do I go back as if I'm going to do a initial set up so I can rescan the codes again please? I had to uninstall the dmss app due to having a few problems with it. Thanks for your time.
Thanks for reaching out. If you just want to add your system to your phone again using the DMSS app, you don't need to go through the initial setup process. Instead, simply follow these steps:
1. Open the NVR's menu and go to 'Network'.
2. Select 'P2P'.
3. You will find two QR codes. The one on the left is for downloading the DMSS app, and the one on the right is for adding the system to your phone.
4. Open the DMSS app on your phone.
5. Scan the second QR code (on the right) from within the DMSS app.
This should successfully add the system to your phone.
If you have any further issues, please don't hesitate to ask.
@@SPROCCTV Thank you very much for that. I'll do that and see what happens.
Hello I've gone onto the P2P and I've noticed that on bit that says status, It's saying it's offline how do I rectify that please. Everything was working fine upto 5 days ago.
Thank you again for your time.
Hello Andrea, I'm sorry to hear that you're experiencing issues with your NVR's connection. Here are a few troubleshooting steps you can try to resolve the issue:
1. Check your NVR's network connection: Make sure the Ethernet cable is securely connected to both your NVR and the router. You can also try connecting a different device to the same router port to confirm that the port is working correctly.
2. Restart your NVR and router: Power off your NVR and unplug your router for a minute. After a minute, plug your router back in, and once it's fully restarted, power your NVR back on. This can help reset the network connections and potentially resolve any issues.
3. Confirm DHCP settings: In the NVR's menu, go to 'Network' > 'TCP/IP’ and click the pencil symbol under ‘Modify’, and ensure that the DHCP option is enabled. (Then click ‘OK’ and ‘Apply’.) This will allow the NVR to obtain an IP address automatically from your router.
4. Check the time and date settings of the NVR: Incorrect time and date settings can cause the P2P to go offline. Please ensure that the NVR's time and date are set accurately.
5. Check your router's firewall settings: Sometimes, firewall settings on your router can block the connection to the NVR. You may need to add the NVR's IP address to your router's list of allowed devices or adjust the firewall settings accordingly.
If you've tried all of these steps and are still experiencing issues, please don't hesitate to reach out to our support team - support@sprocctv.com.
@@SPROCCTV Hello thank you again for your time. I've managed to sort it and everything is up and running.