The Worst Long-Term Stay Guest Ever...
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- Опубликовано: 5 фев 2025
- I felt SO BAD for the OP of this story from r/TalesFromTheFrontDesk. They had to put up with this guest for 3 months. THREE MONTHS! Sometimes long-term stay guests can be wonderful and sometimes they can be like... well... THIS. 😅
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The management on this one sucks. OneREALLY bad guest and they are catering to her, while other guests are irritated by a too loud television likely to leave bad reviews and never return.... Plus staff who sound ready to quit. Bad management.
If you’re keeping copious notes about everything related to this guest … can’t that at some point get her blacklisted? Especially when it impacts other guests? I’m a former residential concierge. But a lot of stuff is similar. I’m Andrew.
@abkeener81
You can try but if management wants to keep her as a guest, they'll just take her off the DNR list and ignore your notes.
@Dargonhuman why would they want to keep her lol?😂
@@Olivia_Rodrigo4life515 because staying at a hotel for a month is thousands of guaranteed money for the hotel. The resort I used to work at had many guests like this that they never blacklisted because they spent so much
@@Olivia_Rodrigo4life515 Money. Long term guests guarantee at least that one room will be generating revenue for their entire stay. Also, management is likely not there to deal with her all night, so they don't care how much trouble she is as long as she pays for the room.
I have worked in security for 33 years.
20 of those in hotels.
Back in 1996, when I was working at a hotel in Los Angeles county when a guest, a long-term guest at that, who drove from Phoenix Arizona to our hotel. She parked her car in valet, came inside, and checked in. She had the bell- valet staff get her bags.
After checking in, the guest went yelling at the bell-valet staff. Saying they stole over a half million in diamonds from her. Seems she was a diamond merchant.
The Sherriff was called. She demanded the entire Bell staff be arrested when told that wasn't an option, she then demanded they be searched.
When the deputy explained he didn't have probable cause to search the Bell staff, the entire Bell staff agreed to be searched, their lockers searched, and their vehicle searched.
Of course, nothing was found, and she then accused the deputy of being in on it. Which didn't go over well. She was almost arrested.
For a week, this guest would come to the front desk and yell at the staff. Then, she yelled at any employee she came across. Everyone learned to give her a wide berth.
Then one Monday morning security got a call from the head of security of the hotel in Phoenix Arizona where she had previously been staying asking where she wanted the half million dollars in Diamonds she left in the safe at the front desk sent to, they did not feel comfortable holding on to them any longer.
A brief fight in the security office took place over who was going to tell her.
The director won, he pulled rank. After that, she stopped yelling but never apologized.
She forgot where she left that amount of diamonds and just pointed fingers? Damn, should have banned her bum
Of course she wouldn't. Why would she? It's not her fault that the staff that the previous hotel didn't remind her of that precious item in the safe, right? They're the ones at fault!
...is what I imagine her brain is thinking of.
Oh, that's great.
That was a twist. I fully expected the diamonds did not exist at all!
@@fhananis As a matter of fact, it's the NEW hotel's fault for not making arrangements with the old hotel sooner, I mean really, is it that hard to just DO your JOB and get my diamonds from the other hotel??!? 😁
“Oh please! They’ve been so busy kissing her… feet, that they haven’t even noticed”
Love Natalia! 😊
The way she paused herself too LOL
I hope theres a part 2, cuz towards the end surprisingly it sounded like she was being nice? Like instead of arguing she has the "right" to have her TV at max she actually agreed to turn it down XD
I wouldn't be surprised if there was a TV program that started at 7am who's intro music was being used for the wake up call.
Or she's going to sleep through her wake up call and blame the front desk
part two: queen bee extends her stay another month
I had the same thought!
Same thought
Oh you thinking of a happy part 2. I'm focusing on she's been there for over 30 days now. She is now a Tenant and not a guest.
Which means they can't throw here out they would have to evict her.
4:59 That brief moment of normal human-ness gives me hope there'll be a sequel to this where queen bee is demoted from the worst person on earth to only top 10
I love these vids over the shorts. It spares us the suspense of waiting the next part. Also, I had a guest stay with us a few years ago who was 90% deaf. We had to kick him out because he watched TV all night at max volume. Like, he was at the back of the hotel and you could hear him from the Lobby. He refused to cooperate, multiple people complained, and cops got involved
My husband is hearing imparted. The correct way to compensate is with closed captions. Since they're on 24/7 in our home i know they aren't perfect. Still doesn't give anyone the right to disturb everyone else around them
@@zalphinian I was hard of hearing. Had corrective surgery (a bone in my ear wasn't vibrating to send signals). I fully understand wanting to hear. I avoided theaters because of the limited options for closed captions in my area. I can't defend watching TV at full volume in a hotel all night
@@zalphinianThat assumes the person will acknowledge that they are hard of hearing.
Moments like this would be tempting to say “yes I am too stupid to fix this so we have to wait for engineers in the morning. Sorry there is nothing that my dumb brain can do.”
Time to put her name on the Do Not Rent list.
Absolutely
Then management will just take it right off again once she crocodile tears her case to them.
I have a manager who does that (thank God he's retiring on Halloween...) so now I have a mental DNR list of people I refuse to rent to and will just tell them "sorry we're sold out tonight" when they come in. If they book online I tell them that we're overbooked and can't fulfill the reservation but will gladly authorize a refund with the third party site.
Been there. Done that. However, my absolute meltdown was with the owner after he rented an industrial floor cleaner to vaccuum
the hallways after 9:30 pm in a hotel that has an 💯 guarantee on their rooms. Yep. Day shift had a fun day giving all the guests their money back.
@luanngordon8639 is there an end to this skit? I want to see how it was handled.
@@bornontherimofchaos This is as much of the skit that I have seen. I'm waiting for that ending as well! Would be great to see all the front desk agents going up on this director!
Ms Bee is not real but the rage I feel is
No no, I can assure you, as a night auditor for a hotel myself, she is.
@michaelamorgan296
Former night audit and current swing shift here, can confirm these people do exist and seem to _thrive_ on making life a nightmare for everyone around them.
I have trouble keeping my temper in check. So I doubt I would last a week with Ms Bee. I would quit before I lost my temper.
@@bluechupathingy Thankfully for me, management has backed me up before when I have refused service to someone or kicked them out. It takes a lot to get to that point but typically you get
A soft line (I'm going to go with a dog barking noise complaint as the example.) Your first warning. "We have had a noise complaint about your dog's barking, please keep them quiet and under control."
Then a hard line, Warning 2 "If the barking doesn't stop then we are going to ask you to remove them."
Then a light consequence "The barking has continued despite the warnings, you are free to continue your stay but the dog is not, please remove the dog from the premises."
Then a hard consequence "You have been asked to remove the dog and have failed to do so, we are going to ask you to leave the hotel."
The final line (if you have not left on your own at that point, police are called).
I've had this happen at least twice. Not necessarily the dog scenario, but having to call police to escort an actual guest from the premises.
And at least three people I have refused service to. And as I'm the only hotel employee at night you're just S.O.L for the rest of your stay if you need anything while I'm on shift. (there is security too but they can't help with the hotel stuff, like if your ac stopped working or if you wanted an extra pillow or something)
Edited for spelling/grammer mistakes.
I know how it feels. A month ago we had a hotel guest and she was the worst. She stayed in the hotel for 3 weeks.We counted the days until her departure. And just 2 days after she checked out she left us a terrible review just because we didn't kiss her "feet" all the time. So the manager put her ot the hotel black list
Omg I love that Jess asked Natalia if there is any gossip right at the beginning lol 🤣🤣
can so relate!! Night shift front desk here, that happens all the time! The management in this case is NOT taking care of the Internal Guest, her revenue is being offset by the inevitable discounts/comps her behavior causes. It is easier to find new guests than it is loyal and competent staff!
I've seen it so many times it boggles the mind. Had a manager get mad at me because their precious regular ruined all our towels and we were short. The spray on tan used by the body builder just never came off the towels or sheets. Had to throw all of it out every time she stayed. And of course that was my fault.
Oh and the dancers. Their makeup is really durable and never came off the facecloths. Management refused to buy makeup remover cloths for them so we had to throw them out whenever the company was at our hotel. The manager was very surprised that I was so snippy with her about her complaints to me. We didn't have enough towels to stock the new rooms and it was made out to be my fault. I just handed her one of the cloths and said "well this is how they look. Honestly you're going to spend more money replace them than you made from the rooms. Just go to the dollar store and buy makeup remover so we have some towels left at the end of this".
@@alsinakiriabodybuilders spray tan ruined our toilet seat in the lobby bathroom. had to replace the seat. totally stained
I hope you're logging all the times she's been so lovely to you so at the end of her stay you can submit it all to someone above your management and get her banned!
If she's a rich person with connections they won't. The company just decides that employee suffering is worth it if their rich friends stay too. Sometimes they'll give them the room and food for free so they recommend the place to their friends. I've seen management bend backwards for the wife of a local oil baron so they would get their employees to stay with us when they travel. Outside of a crime nothing gets these people banned.
In general, I find customer services in most places put up with way more crap than they should have to, and I say that as a *customer* not as a hospitality employee.
Even if the hotel staff are total screw-ups, there's no reason to be abusive. And problem guests... well that's what tresspass laws are written for.
I work in customer service and I can safely confirm that yes we indeed put up with way too much crap than we get paid to do so.
The blinking phone light is unfortunately so relatable. When she started calling names I'd have told her she had 15 minutes to pack her things and leave. Then I'd have put her on the restricted list. It's taken me way too long to realize I don't have to put up with that garbage. :-/
I hope we see more of this Director 👀 and by that I mean, I can’t wait for him to be fired! But not before some more drama, of course 🤣
Yeah . . . I hope that the front desk has the Director's home phone number so that august personage can be summoned to deal with Ms. Bee's tantrum 24 hours a day, seven days a week. Or at least until she buzzes off.
I need a part 2! I gotta know how the rest of the stay went, check out and if you ever figured out why she was such a bee. Lol
We have a long term stay right now. 2 of them even work for us now. But they are...very annoying. They are messy. Take over the lobby and one of them think the couch is his spare bed. And that listening to whatever he's watching on his phone all night long isn't going to drive me increasingly insane.
Management kissing her backside made her worse. You can't reward bad behavior. So frustrating for everyone having to deal with her.
1:33 "don't get me started"
Please, Nat, start.
My management would have already had her escorted off property long ago
What do you bet she's not gonna hear that wake up call and blame it on them.
If they were to sign a birthday card, doesn't that mean they knew the birthday?
@@marygonzalez6473
The day, but not the year.
I once had a long term guest treat the entire front desk staff as his own personal secretarial staff. At his arrival, he declared, “I’m a Platinum Premier member! You should already know who I am!”
We named a staple remover after him.
As an Assistant Front Office Manager these skits make me so happy to know the frustrations are shared across the world. Sometimes though, it's OPERA that makes me feel more exacerbated than anything else 😂
This one, I would have management deal with personally and repeatedly--as in, the guest ONLY deals with management for the duration of their stay. Now betting on whether the guest folds or management does.
That was insane. Usually they tell the person they have to leave if they are disturbed other rooms or if they are treating staff badly.
I was fully expecting the worker to have to "fix" the blinking light herself by getting a tiny little piece of electrical tape and putting it over the blinking light.
I'm the level of petty that I would set her wakeup call at 6:50 and then be like "oh the phone clock must be out of sync with the room clock again. The last time that happened it took IT a week to find the problem and fix it."
I actually had to do that a while back - a guest was rude to my wife in the parking lot (she doesn't even work here) so that night he got a wake up call at 3:45am, 3:50am and 4:15am. He wasn't rude to anyone for the rest of his stay though...
At 3:51 at the latest I would have recognized it as harassment and ripped the telephone cord out of the wall.
You could go harder; set one for every ten minutes from when she requested the wakeup call until five minutes before the actual time. Then take the handset off the hook at the front desk. Take a nap, get caught up on paperwork, grab a bite to eat, visit the restroom, go for a high score on your favorite mobile game; what matters is, you're busy, and just can't come to the phone right now. When she comes down to the front desk to complain, play nice. Apologize for the issue and swear up and down that you'll take care of it until she finally leaves.
Then set the wakeup calls every five minutes.
I love how the guest calls her stupid yet doesnt realize she just wants her to turn the television down at the end
I feel like there’s gonna be a sequel. Also if the director is trying to get them to sign a bday card for her, idk why but it gives me the theory that the director is her spouse maybe-
WAIT THATS GENIUS, I DIDN’T EVEN THINK OF THAT
OMG THAT'S WHAT I WAS THINKING AND HES BRAND NEW TOO
Or some relation
This is like the ‘entitlement’ short where Natalia had to say “catch a bubble”!! 😭😭
I get the distinct impression that Queen Bee is elderly. No excuse, though.
Fingers crossed for a sci-fi convention in the hotel skit next! The one near me I attend every year, the hotel provides a party floor for so no one complains about the noise levels 😂they also warn anyone checking in on the floors above and below so they can choose a different floor if they don’t want too much noise at night. Honestly the best hotel staff I’ve ever met!
That is one reason I hate customer service. I just can't deal with that crap. At some point very quickly I would tell her to bite me. Just because you have a job dealing with people does not mean you have to take abuse.
I travel for work a lot, and I have had problems with the blinking message thing too. But I don't act like this, I just cover it. I learned a long time ago to bring a small role of electrical tape with me. That's also what I use to cover the blinking light on the smoke detector that's always over the bed.
My first thought is "okay, Ms Bee must have at least one of the management by the short and curlies".
0:48 off topic, but i’ve never sees someone do a phone symbol like this haha
It looks like a variation of a common older phone symbol
The worst long term guest that stayed in a room at a hotel that I worked at was a monster.
She complained constantly about everything. Especially about things we could not control. She complained about the heat in her room being too loud (it barely made a sound) or that the room was too cold. (It was around 90 in her room from her constantly running the heat.)
She also hoarded dirty towels and constantly demanded more.
The worst was that she paid day by day and management allowed her to keep staying as long as she paid.
The morning shift desk clerk very happily evicted her when the card was declined. She barricaded herself in the room and had to be dragged out kicking and screaming by the police.
The room needed to be taken off market and deep cleaned after she was gone. She banned from the property and to be charged with trespassing if she ever returned.
So she resisted? Were tasers involved? 😁
I NEED a part two to this! I'm fully invested!
I bet you 100% that on her last day she'll be talking about how much she's gonna miss the staff and how wonderful everyone is.
How much you wanna bet her card gets stopped by the bank because it’s stolen or has suspicious charges or something?
Our hotel regularly has like 15-20 Long Terms and while many cause no issue there are a select group that seem to be some of the worst guests EVER. They can be SO self entitled. "Yes, the hotels rules stand for you, you are NOT exempt" "No, this is NOT your house and you can't do whatever you want/would if you were in your own house." things I've had to say SO often... or at least feels like I've had to say them constantly.
then the day of "extend me!" the hell never ends LOL
sounds like some rich lady that never heard the word no before and probably never worked a day in her life
I was expecting it to turn out that the blinking message light was on her cell phone, not the hotel phone.
Haha, the way Jessica and Nat spoke in this video sounded so much like a colleague and me when we have annoying customers
I once had someone ask for a wake-up call and then proceed to disconnect the phone. They were upset the next morning and we were reprimanded by management. When housekeeping was cleaning the room they found the phone unplugged and informed us. I asked the manager to email me the findings and then presented that to management. They rescinded our "infraction".
How do *real people* ask "are you STUPID???!!!"? That's insane. I've been frustrated with customer service and even at my angriest I still phrase things like "Is there anything that can be done? It really seems like this should be fixable." or something along those lines.
I was waiting for Queen bee to yank out the telephone power cord and then come storming down to the front desk, asking, why they haven't given her a wake up call?!
Alas...
Lmao I love how the only thing that got her to understand was ‘TELEVISION TOO LOUD’ I had a guest like that once. These people stayed with us for over 6 months, 3 people. They All worked together. The guy in charge didn’t want to be in a room near queen bee because she really likes him, and we almost never heard from the third person with the group. Queen bee was a handful for sure!
Been working with opera pms for years and this is the first time I ever hear about a message handled through it 😅
LOVE your videos Jessica, and these bring back so many memories (some fond, some possibly repressed!) after my many years during College/Uni when I worked Hotel Reception, Restaurant, Bar in 2 different hotel chains here in the UK, so many stories I could share! Please let me know if I can pass any on for you to use in content!
I wouldn't be able to deal with this for three months, absolutely not.
On an unrelated note a motel i once worked at had a long stay guest that requested the bedding be changed weekly,staff was wondering why she never tipped. A new employee assigned to clean the room changed the bedding and found $60 and a thank you note under the mattress.
0:22 Kids watch these😂
It makes me recall one of the student teachers during high school. She annoys us a lot, likes to talk for the whole lesson, didn't get to the point at all, and we don't get any work done, I know she's trying, but we really hope she leave so we can get some work done and actually continue learning.
Every time I briefly think I want to go into hospitality, I think about your videos and how much I already hate fast food 😂😂😂
Omg new Jess Lore dropped
"Babe, wake up, new jess lore just dropped"
Who gets a wake up call these days? That’s what cell phone alarms are for.
"Sorry, what? Sorry, I can't hear you. Hang on a moment, let me just turn the TV down."
Here's my I.T. solution to offer the guest:
1) Go into your bathroom,
2) Grab a washcloth,
3) Return to phone,
4) Drape washcloth over phone to cover blinking light, and
5) We're done here.
Part 1 is awesome! Also heard that opera is much nicer than a lot of the systems out there. Hope theres a part 2, ❤
That's so funny, we have a guest in our hotel right now that has been there for almost 3 YEARS. And she sounds very much like this one. She's always been real nice to the day shift, but she turns into a demon after hours and has been harassing me and making my job hell on audits, since she arrived. Funny thing is, she ONLY wants to deal with me for everything cuz she says I'm her favorite and the only one that does anything right.... Anyway, we just found out that's she's moving out this week and we literally all had a little mini cheer in the back when we found out, GM included. 😆
I feel so bad that this Queen Bee sounds so much like my boss and she love boasting about how she’s been mean to the hotel staffs 😢
I had a room and the room next door was playing their TV extremely loud in the middle of the night. I didn't call the desk, I called the room and told them to turn the f'in thing down myself. It went down immediately.
I'm watching this show called Hotel Babylon and I think of these skits every time they tell someone their suite name aloud lol
I stayed in a hotel for six months in St. Paul, Minnesota. But unlike this guest, I did everything to make their day and night better. I painted the stairway, stuffed envelopes. They would invite me down in the evenings for dinner. They even threw me a going away party when I left.
I believe in the golden rule.
I thought the next part would be her complaining that she didn’t get her wake up call when she *did* but just didn’t hear it
Now I finally understand why some people go absolutely crazy and turn into serial killers especially people like Hotel clerks haha😅😅
4:10 tv on at max volume and blasting way more light than a tiny red message button on the phone. 😒
I’d love to see a future story of the new director!
Advice to management when dealing with these like of customers: don't make your employees cater to them. Being nice to them won't magically turn them into pleasant people. If a customer acts like that, especially if they belittle one of your employees, kick them out and refuse service going forward.
What the punishment for “forgetting” to make a wake up call? Certainly worth whatever it costs Queen Bee
Poor front desk
Honestly, the snarky GenXer in me woke up. "Are you stupid--?!" "Yes, ma'am. Absolutely." "I want to speak to--!" "I'm sorry, ma'am. No one will pick up my calls while you're here. I've tried."
I really need some part 2 and with her having some troubles with checkong out 😁
TELEVISION - TOO - LOUD!
😂
I've long term stayed in a local hotel known as the Crown Royal.The kind of place where if you wanted to watch COPS,you took a chair out onto the balcony to overlook the parking lot.
Quite a few episodes were re-runs.
I wasn't the worst guest by far.
That "honor" went to the guy who was the subject of a Sheriff's department raid.(I have no idea why)
All you have to do is to not be an a**hat & act like you've had some home training.
The cleaning staff loved me because I only asked for once a week cleaning & that wasn't that difficult a job for them.
I was housekeeping manager at an extended stay hotel. I had one guest (one room but it looked like maybe four men staying there) that stayed with us for EIGHTEEN MONTHS. All my housekeepers refused to clean this room so I had to do it every day. The kitchen was always covered in food scraps, like they cooked their own food every day and just threw ingredients in the general direction of the pan. The floor would be covered in seasonings and onion skins. You could barely walk or vacuum because the clothes and open suitcases strewn around the room. The bathroom was the worst though. Someone shaved every morning in the sink and left the hair all over the counter. Every day all the extra towels would be used and covered in what I hoped was mud. And every day, without fail, the toilet would have pee and poop, look and smell like it hadn’t been flushed since I had cleaned it the day before. WTF is WRONG with some people???
I'd love to see the Best Guest video for contrast.
Oh, o can relate even if I am IT developer. Once when I was junior I was sent along with my senior to help local IT with their particular problem. This woman mistook me for an employee and demanded I carry her bags. When I refused she slapped me and then local management repremanded me and demanded apologies. But IT was completely different department and local management don't hold any power over us. So my senior just told them to get off. But it was crazy. The guest just assaulted your employee and you defending the guest?
We had different types of long stay but we had one that they started mandating room changes solely so we could clean the rooms before they get so bad but eventually that wasn't even enough and we had to forbid him from staying with us, the rooms were so dosgusting
Mama we need a part two. I wanna see Natalia go off on this girl lol
If there is any justice, the whole staff will be getting a bonus or something after the queen leaves.
Hotel managers were more interested in her money than doing the right thing.
See, the loud TV issue IS something that most management WILL get onto Ms. Bee for. At my previous property, policy was one warning only. Second call about the noise WILL get the guest kicked out with no refund. Document that stuff!
Oh we need a part two of her exit, AND to see the new director 😁
We really need part 2 like her last day please please please
It's one thing to play advocate for a bad guest when it only affects them, but if it's affecting another guests stay that's where the foot comes down. When I'm the audit they get 2 chances, then the police warning on the third, and i let them know i won't be warning them again, so if they show up at the door you know why.
Ooh wow! No way people think it’s okay to treat people like that!
So she won't understand TV but she understands the television wow this woman something else
I've seen this term in another video. Rude people should be transferred to the "Calm the f*ck down" line/department. I found this department innovative.
Calling her a queen bee is an insult to queen bees everywhere.
We used to do wake up calls for the guests but they don't request them anymore 😅
I hate how people think they're so entitled to whatever they want this woman is infuriating
People are just so lovely aren't they?
Queen Bee finna be squashed
I work customer service and some people are for real like that😅
That last one was almost development. She actually complied once she got the issue through her thick skull
Ugh we have someone like this right now that's been with us for a year and a half. Thankfully she isn't the one keeping her TV loud but she'll call down complaining that the people next to her are extremely loud and their TV is blasting and they need to stop. Once went up to tell them to turn it down but we stood outside to listen and they were basically whispering and we could barely hear the TV. She's been very rude to the staff and will think she's better than everyone else. However, after a continuous year and a half of dealing with her, I'm beginning to understand how to talk to her and it seems as though between the two of us we have a small truce going on. I get her the small stuff and drop items off to her, and she doesn't bother me with her bigger issues and knows it's best to speak to a manager since they are the only ones that are willing to talk to her besides me. It's fragile but better than it was earlier this year. But yeah sometimes long term stay guests are absolutely rude (I have had a few that were pretty great thankfully but a lot of the long term stays we get range from rude and a displeasure to talk to, to legit crack head criminals).
I want to see more of this story