She definitely turned that malicious compliance upside. I love when bosses plans turn and backfire on them. Then they get annoyed cause we did exactly what you wanted. That was your idea, sir. 😂😂😂
@@ArmyofDarkness41 That's exactly how to do it, though. Don't try to save anyone from their own bad instructions. Follow their instructions and let them fail, and then let them take responsibility for their own failures.
Before that I'd like to see a few more of new mangers ridiculous policy changes in action. Cause you KNOW it's always multiple things. That way corporate can grill HARD 😂😂😂
So, in the Marine Corps, even though I was in a regular job, we routinely had to help out at the mess hall because there was a chronic shortage of cooks. Anyway, it's 4 AM and the chief cook told me and my friend to make scrambled eggs until he said to stop. At 7 AM he realized that we were still making scrambled eggs, even though the mess hall had been closed since six thirty. "Why didn't you stop?" he asked. "We were following orders" (because not following an order is an ultra serious charge).
I imagine the chief cook was suddenly hoping one of those unexpected planes full of hungry Marines had showed up that morning so he could use up the half hour of egg cooking that had happened. 😂
Years ago we had a doctor who would order chest x-rays on his patients. Many were very difficult patients who either couldn’t sit up at all or had to be held in position. So we generally took the films in a way easier on them and us. Dr got upset that weren’t doing them as he wanted and didn’t accept our reasoning. He told us to call him for those patients and he would “come help.” That lasted less than 24 hours because you better believe we called him on all of them! He finally told us to do the exams the way we thought best. Loved it!🤣
My mom has similar stories like the one you shared. I have barely step foot in the health industry, closest I've worked was in restaurant style dining for the retired but man there were times that even I went "but why?" when said methods were brought up by people who 'knew better' just because they were higher up.
@ I worked in healthcare for 46 years and the stories I could tell. The number of protocols and policies written by people who haven’t taken care of a patient in years is mind boggling. Let alone doctors trying to tell you how to do something that they’ve never done. That’s why I can’t watch Grey’s Anatomy. It’s incredibly unrealistic.
Yep, the answer to a micromanager telling you to "Call me whenever you want to do this thing you've always done yourself!" is always to do exactly that. Nine times out of ten they'll quickly learn they've stepped in it.
My Daughter is a Doctor and her Grandmother was a nurse. I told my daughter the most important person on any floor of a Hospitals are the nurses, treat them with respect and hear what they are telling you, remember they deal your patents longer then you do. My Nurses love my daughter she brings them baked goods.
Oooof the accuracy on this! Also loved Nat at the end, and good on her for making that note, cause guaranteed, that director would have conveniently ‘forgotten’ the next day 🤣
Exactly! Then you would be written up for disobeying the Director's order as it is now your word against theirs. ALWAYS in writing! Even better, if you can send an email, as a synopsis of the conversation, asking if they agree to what transpired, and reply.as such, and therefore you have a time and date stamp. I am sure the time/date is on the note, but with an email if some "OOPS"! I "accidentally" deleted the email, you still have your copy. Been burned too many times.
Not only that, but adding that note signified that this was an *exception*. Meaning that every time a similar situation occurs, Nat will be citing the Director's directive. And he will be contacted directly. Again. And again. Until he learns the error of his ways...
If possible to do, a screenshot would be useful. Or a printout made of the account in triplicate? Or a photograph taken with the staff member's mobile phone?
Oh my god, Natalia's voice when she talks to the director on the phone! So high pitched and sticky sweet! You can't tell her that she's wrong! Between Natalia brutal sarcasm in truth bombs and Jess's practicality and vengeance schemes, this guy doesn't stand a chance! In my opinion, a good manager / director is a support person who supports their employees and make sure things get done. The manager is hanging around and not having to do anything, it's because their employees are competent! And the manager is still there to jump in if anything comes up! Which in the hotel Jess and Nat work at happens a lot!
This was probably one of my favorite skits ever. Only thing is, in reality the director probably would have said y'all should have just done it & he doesn't understand why you didn't.
@@bobbiec2829 We just had a GM retire who did that regularly. I was so frustrated with the gaslighting at one point that I told him to write it down so I could refer back to it later. Of course, he outright refused because he knew if it was written, he would be beholden to those words himself and couldn't gaslight us anymore. Let's just say no one was begging him to stay when he announced his retirement. Our new GM actually understands how the hotel works best and knows just how much slack to give us to be efficient without losing total control.
@@Dargonhuman If you ever encounter that situation again and your company happens to be ISO 9000 certified, hint, ISO certification requires that procedures are written down.
@@Dargonhuman This is why some staff (in whatever industry) will always follow up those verbal conversations with an email to their boss saying: "Per our conversation earlier today, I will comply with [stupid policy] as directed" (or similar appropriate wording). That gets it in writing so that if they're ever asked about it, they can refer to that email that they sent to their boss (and likely a lack of a response from their boss).
Natalia absolutely spoke with as much volume and energy as she could possibly muster, intentionally to wake the sleepy director up. Even I felt the joy in that one XD
I use to work at a hospital lab. We had some doctors who were horrible. One decided to take a day off and reschedule all his patients for that weekend. He sent ALL of them over for bloodwork. Specifically a test that was only ran Monday through Thursday. The lab staff are never allowed to give out results to patients. But he told all of these patients to call us in 5 minutes and we would give them their results. Even if the test was run that day it would take over an hour. Luckily for my sanity, one of the very first patients told me this bit of information. So I calmly explained, we were not allowed to give patients the results of their tests and she would need to call the office, where there was no receptionist working. I made a point to tell every one of his patients to call the office for their results. He never sent patients over on a weekend again.
I had a manager at one of my hotels who had that whole “everything needs my personal approval” thing going too and she quickly learned that my petty ass would aggressively comply by calling at 3 am. On the opposite end of the spectrum, I had a manager who had set up a whole tier system for what the front desk’s options were for dealing with upset guest. It empowered us to be that front line and actually provide good customer service quickly.
The best thing a manager can do is train their staff to handle everything that they possibly can because it frees the manager up to do things that the staff can't do
I love these so much. Never worked in guest services, but have far too many nights spent in hotels as a guest. I have nothing but sympathy & respect for those at the front desk.
I saw these as shorts and seeing it all at once is just beautiful! Nat reminds me of Amanda Bynes' character in the movie "Big Fat Liar"! GODS ABOVE AND BELOW, I NEED TO WATCH THAT MOVIE AGAIN!!!
Next morning: "So Director, should we call you directly instead of going through guest services next time or would you like to just forget your power trip policy?
We need a part two where the manager is in the next day and yells at them for handling the points reservation, and then gets a bad yelp review for lack of customer service and yells at them again
@ you think a new, micro-controlling manager like that will care about that note? The manager would probably claim that the note was fraudulent or something
@@spelldaddy5386 The note is for anyone who looks into the issue to see that it was documented that the new manager is at fault. If someone above him wants to know what happened, the note is proof.
Currently have this to deal with at work myself. He even tried to remove our (personally paid for) pads/tampons out of our private bathroom because "we don't need them."
Natalia's answer should have been "Sorry, sir, but as per your direct orders, we're not able to make changes anymore. We'll see you in an hour when you get here to make the change, g'bye. *quickly hang up*".
I've learned management does not want to deal with every problem directly especially after they have gone home for the night. I sense more than a little malicious compliance here. 😂
Ooh, I had a situation like this in a hospital lab I worked at. Originally, if an order was put in incorrectly, we could just cancel and reorder it. Then we were told by our new manager that we weren't allowed, under any circumstances, to cancel orders, the coordinators had to do it. Nurses would call us like "hey, where's this test with a turnaround time of thirty minutes that I sent two hours ago?" and we'd just have to say "sorry, it was ordered incorrectly and we're waiting for our coordinator to get back from a meeting." It was infuriating for everyone involved. Idk if they ever changed the policy, I quit a few weeks after that new manager came in.
We need to see a part two with manager trying to reprimand the ladies, the after bing rminded of his previoos dirctions, had to ear crow as he apologized and concedes that they are filly trained and capable of making such a reservation change without any help ordirection from him.
Jessica, I don't know if you'll see this , but I want to let you know ,, but I want to let you know you're so amazing. I love all your skits and they have also helped me explore more of where I want to go in the hospitality field. I also love whenever you bring Natalia into the skits as I share my name with her. But, I just want to say that you're amazing and I love watching your skits.
I need a follow up with ANOTHER points reservation cancellation that NEEDS the director's go ahead and he finally loses his mind and comes to the conclusion the front desk attendants knew what they were doing all along. 🥰Make him eat humble pie and get corporate on his rear end! 😁😁😈
In Serbia, we have a saying "veži konja gde ti gazda kaže", which roughly translates to "tie the horse where the owner tells you", meaning do as you are told because nobody can blame you for that, as it was not your own call...He just got a taste of his own medicine 😂😂😂
And to add to the efficiency (or lack thereof), I would've e-mailed Mr. No Touchy a screenshot of the whole screen showing the note and the cancellation. There! hahaha Besides, either the lobby was too quiet or Nat's got a super ear, like... how was she able to hear the Shmariott Guest Services representative that far from the phone? 😆
step 1 request the new policy in WRITING by company email. Step 2, FOLLOW the new policy and call the manager and text the manager 24 hours a day and 7 days a week and 352 days a year regardless of his vacation
My midwife told me that the hospital she works at made a new policy that every patient that came in who had a heart beat higher than 100 bpm had to be seen by a doctor. However, as it's very common for pregnant women in labour to have a heart beat higher than that, my midwife asked if they where the exception to the rule, but no! Everyone with +100bpm had to be seen by a doctor! 😅 It lasted two weeks before pregnant women where the exception 😂
If it were me I would have said to him, "Don't worry, dawg. I is gonna cancel dat jawn right now up in here!" Then I would have added to the end of the note, "My director had originally told me not to cancel the reservation but now he's going back on his own word and is having me do it."
When I was with Marriott you could not make changes to point reservations at all according to Marriott headquarters. We had to contact rewards and ok any and all changes, from bed type to cancelling. Especially cancellation so it was assured the points were not taken off their membership. Also, the Member was to be in the party checking in. It could not be for their kids or friends only.
As a former night auditor I love your skits! The face you made as the director calling in was so spot on... Here's hoping you got 3 more cancellations he had to deal with that night 😂😂😂
I was hoping to see another part to this but i still love it when new management comes in and tries to fix what wasnt broken to begin with. Some people get what they deserve real quick
As a customer, it is THE WORST when management does not empower the customer level, customer interfacing representative to just make things right. As long as it is reasonable, there is no reason someone you've given a job to, who handles money, who handles people's identity and credit cards, shouldn't be empowered to make judgement calls to solve a problem.
When the internet was new, a lead told me to post something he'd written and DO NOT make any changes. Well, ok - it was pretty ungrammatical and had other flaws, but he was clear: no changes. Next day he started yelling because now the whole world could see his mistakes. I'd like to say he learned from this experience, but he found a way in his little head to blame me.
😂 Don't work in any type of business, but one thing I do know from watching videos is make sure you get any changes in policy in an email or text so they can't throw you under the bus.
On behalf of my younger self, jugling with very situations very much like this..... thanks a lot. Micromanaging bosses are a pain in the butt. I feel you.
I love the way she handled it, but I would have totally gone a step further lol. Director: "Do me a favor and cancel it for me." Me: "As per your orders, I cannot touch it. You will have to come in and handle it yourself 🥰"
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I believe what Nat did there would be called "GLEEFUL COMPLIANCE".
Gleeful malicious compliance.
Jessica was malicious, Nat was gleeful.
She definitely turned that malicious compliance upside. I love when bosses plans turn and backfire on them. Then they get annoyed cause we did exactly what you wanted. That was your idea, sir. 😂😂😂
@@ArmyofDarkness41 That's exactly how to do it, though. Don't try to save anyone from their own bad instructions. Follow their instructions and let them fail, and then let them take responsibility for their own failures.
I vote that term for sure. So relatable!
We need a part 2 where corporate grills the director for being a control freak
Oh, 100%! Please!
And another part where he acknowledges that this is not a desired scenario and lets them do that stuff again.
Yessss
Agreed. A part 2 with a nice barbeque grilling would be sweet.
Before that I'd like to see a few more of new mangers ridiculous policy changes in action. Cause you KNOW it's always multiple things. That way corporate can grill HARD 😂😂😂
The excitement in Natalia’s voice when she said “THE PHONES RINGING GIMME!” Was priceless! 😂
frrrr
I spilled my drink right then
she YELLED, it was hilarious.
So, in the Marine Corps, even though I was in a regular job, we routinely had to help out at the mess hall because there was a chronic shortage of cooks. Anyway, it's 4 AM and the chief cook told me and my friend to make scrambled eggs until he said to stop. At 7 AM he realized that we were still making scrambled eggs, even though the mess hall had been closed since six thirty. "Why didn't you stop?" he asked. "We were following orders" (because not following an order is an ultra serious charge).
Oof did you run out of eggs?
@rachel No. The "breakout" (food supply for the meal) always exceeds worst possible scenario (plane flies in with 150 hungry troops).
I imagine the chief cook was suddenly hoping one of those unexpected planes full of hungry Marines had showed up that morning so he could use up the half hour of egg cooking that had happened. 😂
What happened next?
@foroelbe We threw away the excess eggs, then started on lunch.
Years ago we had a doctor who would order chest x-rays on his patients. Many were very difficult patients who either couldn’t sit up at all or had to be held in position. So we generally took the films in a way easier on them and us. Dr got upset that weren’t doing them as he wanted and didn’t accept our reasoning. He told us to call him for those patients and he would “come help.” That lasted less than 24 hours because you better believe we called him on all of them! He finally told us to do the exams the way we thought best. Loved it!🤣
My mom has similar stories like the one you shared. I have barely step foot in the health industry, closest I've worked was in restaurant style dining for the retired but man there were times that even I went "but why?" when said methods were brought up by people who 'knew better' just because they were higher up.
@ I worked in healthcare for 46 years and the stories I could tell. The number of protocols and policies written by people who haven’t taken care of a patient in years is mind boggling. Let alone doctors trying to tell you how to do something that they’ve never done. That’s why I can’t watch Grey’s Anatomy. It’s incredibly unrealistic.
Yep, the answer to a micromanager telling you to "Call me whenever you want to do this thing you've always done yourself!" is always to do exactly that. Nine times out of ten they'll quickly learn they've stepped in it.
My Daughter is a Doctor and her Grandmother was a nurse. I told my daughter the most important person on any floor of a Hospitals are the nurses, treat them with respect and hear what they are telling you, remember they deal your patents longer then you do. My Nurses love my daughter she brings them baked goods.
Love that micro-management was taken care of by passive-agressiveness!
😂😂
I love seeing Natalia’s character development throughout the skits!
I agree! I love her a bit more with each new appearance. She is my favourite character by far.
Easy to forget how terrible she was in her first appearance.
@@LaurenceQuint
Tbh she was more like the new manager so ironic ig
Malicious compliance is my favorite kind of compliance
Oooof the accuracy on this! Also loved Nat at the end, and good on her for making that note, cause guaranteed, that director would have conveniently ‘forgotten’ the next day 🤣
Exactly! Then you would be written up for disobeying the Director's order as it is now your word against theirs. ALWAYS in writing! Even better, if you can send an email, as a synopsis of the conversation, asking if they agree to what transpired, and reply.as such, and therefore you have a time and date stamp. I am sure the time/date is on the note, but with an email if some "OOPS"! I "accidentally" deleted the email, you still have your copy. Been burned too many times.
Not only that, but adding that note signified that this was an *exception*. Meaning that every time a similar situation occurs, Nat will be citing the Director's directive. And he will be contacted directly. Again. And again. Until he learns the error of his ways...
If possible to do, a screenshot would be useful. Or a printout made of the account in triplicate? Or a photograph taken with the staff member's mobile phone?
The moment he said "do nothing" I was like he's going to dig himself a grave. I was not disappointed unlike his lack of sleep
Oh my god, Natalia's voice when she talks to the director on the phone! So high pitched and sticky sweet! You can't tell her that she's wrong! Between Natalia brutal sarcasm in truth bombs and Jess's practicality and vengeance schemes, this guy doesn't stand a chance!
In my opinion, a good manager / director is a support person who supports their employees and make sure things get done. The manager is hanging around and not having to do anything, it's because their employees are competent! And the manager is still there to jump in if anything comes up! Which in the hotel Jess and Nat work at happens a lot!
This was probably one of my favorite skits ever. Only thing is, in reality the director probably would have said y'all should have just done it & he doesn't understand why you didn't.
Yes, exactly!!! Managers like this seem to have selective amnesia in these situations.
@@bobbiec2829 We just had a GM retire who did that regularly. I was so frustrated with the gaslighting at one point that I told him to write it down so I could refer back to it later. Of course, he outright refused because he knew if it was written, he would be beholden to those words himself and couldn't gaslight us anymore.
Let's just say no one was begging him to stay when he announced his retirement. Our new GM actually understands how the hotel works best and knows just how much slack to give us to be efficient without losing total control.
@@Dargonhuman If you ever encounter that situation again and your company happens to be ISO 9000 certified, hint, ISO certification requires that procedures are written down.
@tylisirn pretty sure we aren't because nothing is written down.
@@Dargonhuman This is why some staff (in whatever industry) will always follow up those verbal conversations with an email to their boss saying: "Per our conversation earlier today, I will comply with [stupid policy] as directed" (or similar appropriate wording). That gets it in writing so that if they're ever asked about it, they can refer to that email that they sent to their boss (and likely a lack of a response from their boss).
Natalia absolutely spoke with as much volume and energy as she could possibly muster, intentionally to wake the sleepy director up. Even I felt the joy in that one XD
I use to work at a hospital lab. We had some doctors who were horrible. One decided to take a day off and reschedule all his patients for that weekend. He sent ALL of them over for bloodwork. Specifically a test that was only ran Monday through Thursday. The lab staff are never allowed to give out results to patients. But he told all of these patients to call us in 5 minutes and we would give them their results. Even if the test was run that day it would take over an hour. Luckily for my sanity, one of the very first patients told me this bit of information. So I calmly explained, we were not allowed to give patients the results of their tests and she would need to call the office, where there was no receptionist working. I made a point to tell every one of his patients to call the office for their results. He never sent patients over on a weekend again.
I had a manager at one of my hotels who had that whole “everything needs my personal approval” thing going too and she quickly learned that my petty ass would aggressively comply by calling at 3 am.
On the opposite end of the spectrum, I had a manager who had set up a whole tier system for what the front desk’s options were for dealing with upset guest. It empowered us to be that front line and actually provide good customer service quickly.
I love how Nat is a confident character
The best thing a manager can do is train their staff to handle everything that they possibly can because it frees the manager up to do things that the staff can't do
I love these so much. Never worked in guest services, but have far too many nights spent in hotels as a guest. I have nothing but sympathy & respect for those at the front desk.
I love that Natalia is just mimicking the manager at the start! What a way to start off a video! 😂❤
Natalia's character is coming so beautifully.
Malicious compliance is SO much fun.
Onion headline from years ago. "Go-Getting New Boss Likely To Burn Out in One Year"
I saw these as shorts and seeing it all at once is just beautiful! Nat reminds me of Amanda Bynes' character in the movie "Big Fat Liar"! GODS ABOVE AND BELOW, I NEED TO WATCH THAT MOVIE AGAIN!!!
Karma has a new name, it's Natalia
You get the feeling that the Nat character is an expression of what Jessica would like to be.
Hahahha I never work at any hotel but man that felt good when nat talk to him in the end made me laugh hard 😂
Next morning: "So Director, should we call you directly instead of going through guest services next time or would you like to just forget your power trip policy?
That "BYEEEE" at the end was personal 😭
We need a part two where the manager is in the next day and yells at them for handling the points reservation, and then gets a bad yelp review for lack of customer service and yells at them again
That’s what the note is for
@ you think a new, micro-controlling manager like that will care about that note? The manager would probably claim that the note was fraudulent or something
@@spelldaddy5386 The note is for anyone who looks into the issue to see that it was documented that the new manager is at fault. If someone above him wants to know what happened, the note is proof.
Currently have this to deal with at work myself. He even tried to remove our (personally paid for) pads/tampons out of our private bathroom because "we don't need them."
😂😂 I love the sarcasm at the end 😂😂 that's funny
Natalia's answer should have been "Sorry, sir, but as per your direct orders, we're not able to make changes anymore. We'll see you in an hour when you get here to make the change, g'bye. *quickly hang up*".
Natalia is such an authentic 😁 😁 character and gets more iconic each video 😂😂 and Jess is the support gal, who's tryna making by. 😊 Love these skits
We stan Natalia and her sarcastic attitude.
I've learned management does not want to deal with every problem directly especially after they have gone home for the night.
I sense more than a little malicious compliance here. 😂
Nat is everyone of us who has worked with the public.
This has got to be one of the best skits so far ... great job!!!
Ooh, I had a situation like this in a hospital lab I worked at. Originally, if an order was put in incorrectly, we could just cancel and reorder it. Then we were told by our new manager that we weren't allowed, under any circumstances, to cancel orders, the coordinators had to do it. Nurses would call us like "hey, where's this test with a turnaround time of thirty minutes that I sent two hours ago?" and we'd just have to say "sorry, it was ordered incorrectly and we're waiting for our coordinator to get back from a meeting." It was infuriating for everyone involved. Idk if they ever changed the policy, I quit a few weeks after that new manager came in.
2:13, 4:22 I love Natasha’s reactions to everything! *AND THE WAY NATASHA GETS PROGRESSIVELY LOUDER-* go girlll!!! 😂🔥
I swear I pulled a few Nat moves in my regular IT job. She's definitely my evil twin.
We need to see a part two with manager trying to reprimand the ladies, the after bing rminded of his previoos dirctions, had to ear crow as he apologized and concedes that they are filly trained and capable of making such a reservation change without any help ordirection from him.
And if corporate on his as for this faltering customer service at his hotel
Nat is an absolute menace to society when it comes to karma, i don't blame her tbh
Jessica, I don't know if you'll see this , but I want to let you know ,, but I want to let you know you're so amazing. I love all your skits and they have also helped me explore more of where I want to go in the hospitality field. I also love whenever you bring Natalia into the skits as I share my name with her. But, I just want to say that you're amazing and I love watching your skits.
I need a follow up with ANOTHER points reservation cancellation that NEEDS the director's go ahead and he finally loses his mind and comes to the conclusion the front desk attendants knew what they were doing all along. 🥰Make him eat humble pie and get corporate on his rear end! 😁😁😈
That micro-managing manager got micro-managed!! Love the not so petty revenge and the fact that he got busted by corporate!
The end was so satisfying! I was laughing my ass off, seeing Natalia so overjoyed on the phone 😂😂😂
Call that manager every Single time it comes up.
Whether the director is sleeping or not
Omg Jessica- your best skit yet!!!!!!!!! I literally LOL’d!!!!!
In Serbia, we have a saying "veži konja gde ti gazda kaže", which roughly translates to "tie the horse where the owner tells you", meaning do as you are told because nobody can blame you for that, as it was not your own call...He just got a taste of his own medicine 😂😂😂
And to add to the efficiency (or lack thereof), I would've e-mailed Mr. No Touchy a screenshot of the whole screen showing the note and the cancellation. There! hahaha
Besides, either the lobby was too quiet or Nat's got a super ear, like... how was she able to hear the Shmariott Guest Services representative that far from the phone? 😆
Natalia's face at 3:14 oml
I have never worked front desk, but OMG, Nat is a mood 😂😂😂
I love Jessica. Her skits make my day.
😂 The joy on Natalia’s face 🤣 love it!
3:29
Oh my god Natalia’s energy absolutely KILLED ME HERE🤣
I love Natalia I have never seen her so petty omg so proud of
Something tells me that that director is going to forget about all of this in the morning and the staff is going to be in for an earful.😆😆😂😂
step 1 request the new policy in WRITING by company email. Step 2, FOLLOW the new policy and call the manager and text the manager 24 hours a day and 7 days a week and 352 days a year regardless of his vacation
ONLY FOUR COMMENTS?? THIS NEEDS MORE
I agree, we need more manager grilling! Make mine well done( bye bye boss!) great skits by the way! Always looking forward to them!
My midwife told me that the hospital she works at made a new policy that every patient that came in who had a heart beat higher than 100 bpm had to be seen by a doctor. However, as it's very common for pregnant women in labour to have a heart beat higher than that, my midwife asked if they where the exception to the rule, but no! Everyone with +100bpm had to be seen by a doctor! 😅 It lasted two weeks before pregnant women where the exception 😂
I can't stop laughing once Nat picks up the phone🤣🤣
“Gimmie!” “HelOOOO thank you for calling the hotel I WORK at, how may I HELP you this evening!” 😂
And this kids is why we get any unofficial policy changes in writing. That so easily could have come back at them.
Was just binge-watching the entire compendium, what a pleasant surprise
I swear you make the best skits ever they're sooo good and theyre so realistic as well
If it were me I would have said to him, "Don't worry, dawg. I is gonna cancel dat jawn right now up in here!" Then I would have added to the end of the note, "My director had originally told me not to cancel the reservation but now he's going back on his own word and is having me do it."
Part 2 please ! I like your videos, make me learn about travelling and always fun to watch 😊
When I was with Marriott you could not make changes to point reservations at all according to Marriott headquarters. We had to contact rewards and ok any and all changes, from bed type to cancelling. Especially cancellation so it was assured the points were not taken off their membership. Also, the Member was to be in the party checking in. It could not be for their kids or friends only.
As a former night auditor I love your skits! The face you made as the director calling in was so spot on... Here's hoping you got 3 more cancellations he had to deal with that night 😂😂😂
I was hoping to see another part to this but i still love it when new management comes in and tries to fix what wasnt broken to begin with. Some people get what they deserve real quick
Natalia being annoying for JUSTICE 🤣🤣🤣
Ooooh, that was some amazing malicious compliance. Nat went full send, too! 😂
I would've told the director that he had to come in to the hotel to cancel the reservation, i dont want to touch this with a 10ft pole.
As a customer, it is THE WORST when management does not empower the customer level, customer interfacing representative to just make things right.
As long as it is reasonable, there is no reason someone you've given a job to, who handles money, who handles people's identity and credit cards, shouldn't be empowered to make judgement calls to solve a problem.
When the internet was new, a lead told me to post something he'd written and DO NOT make any changes.
Well, ok - it was pretty ungrammatical and had other flaws, but he was clear: no changes.
Next day he started yelling because now the whole world could see his mistakes.
I'd like to say he learned from this experience, but he found a way in his little head to blame me.
omg I was giggling like crazy the way Natalia talked to the director!!! 😂😂❤
That had me in stitches, love it! 🤣🤣🤣
Nothing quite as much fun as malicious compliance.
Yep! Putting notes as per director order, and has a witness as well.
😆😆😆😆
It’s the “BYYYEEE!!!!!” that really got me. 🤣🤣🤣
Oh myyy I love Nat's energy 🥰🥰🥰
Hype for the new man wig! And Natalia her slaying accant against the idiot
Oh the energy at 11 pm!
Natalia we love you! ❤❤❤
😂
Don't work in any type of business, but one thing I do know from watching videos is make sure you get any changes in policy in an email or text so they can't throw you under the bus.
On behalf of my younger self, jugling with very situations very much like this..... thanks a lot. Micromanaging bosses are a pain in the butt. I feel you.
The amount of sass oozing from Nat was great b
3:29
Oh phones ringing!
*fights over phone*
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
I LOVE Natalia's attitude here!
GREAT smarmy make up! That was spot on!
Nat sounding chirpy and evil at the same time ❤
I love the way she handled it, but I would have totally gone a step further lol.
Director: "Do me a favor and cancel it for me."
Me: "As per your orders, I cannot touch it. You will have to come in and handle it yourself 🥰"
Bwahaha! Malicious compliance and I’m here for it😂
Malicious compliance. I love it
This end result was even better than I imagined 😂…I was thinking, someone will have to call him after hours to get approval lol…
Oh my gosh I need to know what happens to that manager!
*LOVE* the new costume for the Director! Nice to see you branching out a little bit for costumes for your male characters. ;)
You got that one handles so well. Bright and cheery, FULLY compliant.
Should be calling him every 2-3 hrs all night!