Yes, it’s me again trying to fix my $650 vacuum and I’m watching a video on how to clean it. Nope, battery is still dead. Or the power board is fried or something because it won’t charge.
No - please do not wash or submerge the bin, as damage could be caused. Please follow the steps shown in our video guide to wipe it with a damp cloth - and ensure it's fully dry before refitting it.
Yes, absolutely. You may need to do it more often, depending on usage. The frequency of cleanings needed is based on the individual user. Thanks for asking!
So sorry to hear you say this, Martematyka! We're happy to help you with this issue and invite you to send us a private message with the serial number from your unit, your full name, email address, and shipping address. It will be our pleasure to provide you with support once we hear back from you.
I have the same problem. Half the dirt gets flung by the flipping cap all over the floor and not into the bin. Whoever is the engineer who designs this feature, deserves to be sacked.
I press the red button but I can't take the bin off, it's solid on, dude , it is too difficult for me. Well, my husband can do it easily, but I AM the person who does all the house work :(
Great that Dyson puts up all these very useful videos!
Never imagined a vacuum cleaner video to be ASMR!
Awesome!! Now I know!
Thank you! This was very helpful.
Carrie Post, you're very welcome!
It was very helpful!👍🏼
such a decent brand
Yes, it’s me again trying to fix my $650 vacuum and I’m watching a video on how to clean it. Nope, battery is still dead. Or the power board is fried or something because it won’t charge.
I have the same problem
Can u help me please?
Cam you wash the bin with water and then dry it with the cloth?
No - please do not wash or submerge the bin, as damage could be caused. Please follow the steps shown in our video guide to wipe it with a damp cloth - and ensure it's fully dry before refitting it.
Would you recommend cleaning the bin once a month?
Yes, absolutely. You may need to do it more often, depending on usage. The frequency of cleanings needed is based on the individual user. Thanks for asking!
This doesn't seem to be available in the UK?
Get the v15 it’s the same
@@instantvortex3429 no it’s not the v15 is bigger and has the Motörhead
@@sweeperkeeper9550 lol Motörhead
After i cleaned it as you showed, garbage bin pushed by the red lever moves out very hard. Did i do something wrong?
So sorry to hear you say this, Martematyka! We're happy to help you with this issue and invite you to send us a private message with the serial number from your unit, your full name, email address, and shipping address. It will be our pleasure to provide you with support once we hear back from you.
@@dyson sure, i will wait a few days and if nothing changes im gonna for sure contact you, thanks for very quick reply!
You are welcome!
I have the same problem. Half the dirt gets flung by the flipping cap all over the floor and not into the bin. Whoever is the engineer who designs this feature, deserves to be sacked.
I have a problem with garbage container. It`s move very hard. How I can solve this problem? Thank you!
Hi Jordy, So we can give you the most accurate information, can you please confirm what country you are located in?
@@dyson Russia
you cleaned the bin but not the rest of the vacuum cleaner. =P
Mine does not have that button.
Hi there Lindsay, thanks for getting in touch. Please send us a Direct message via our social media platform to take a look into this for you.
I press the red button but I can't take the bin off, it's solid on, dude , it is too difficult for me. Well, my husband can do it easily, but I AM the person who does all the house work :(
Definitely not for people with arthritis
Yep. I don't have any health issue and it's still a mission impossible for me. I'll just donate it. @@LauraMartinez-ig1zz
Which button did she press? This is such a horrible demo video
To remove the bin from the machine, press the red release button on the bottom of the bin. The bin will then slide off the runner.
@@dysonhow is this different from v11 and v15 ? Am confused which one to buy?