You won’t BELIEVE this customer and his Warranty claim
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- Опубликовано: 27 окт 2021
- We have heard all the potential warranty claims before but never one like this. This trying customer hasn’t thought this through, what do you think??
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Tell him engines have changed a lot since his day, they no longer have 4 legs and eat grass.
Nice.
And even those have leaks with stuff pouring out all the time.
..and then scam him?
He's probably old and stupid, doesn't really know about engines.
.....so let's really rinse him!!!
From the videos, you can see, there will be another mug along next week.
I've never seen so many warranties not honoured.
...."Honoured "...that's the terminology. ,,,,,odd that, ain't it ?
As a retired engineer I can confirm that you have ran into a dim wit who is looking for something for nothing, YOU now have video evidence that any engineer would confirm in your favour, plenty of these armchair mechanics out there , good luck and excellent channel
Couldn't agree more!...most likely trying to get a duff claim in to cover his initial costs. This kind of thing is becoming more common place nowadays.
From now on only communicate by email, post or with his solicitor, otherwise the idiot will claim you verbally admit fault
k
Dimwit is one word, not two.
I am also a retired Engineer (Mechanical). I spent most of my professional career in Forensic Failure Analysis. 8 years as a Warranty Engineer for Deutz USA (German Diesel engines). Every time a customer destroyed an engine they screamed "Factory Defect"! In that time I can count the true defects we found (mostly minor) on one hand! By FAR the most common failure was low oil/no oil. Lack of maintenance. Takes a rod bearing first. We could tell on each engine model which one it was before taking the oil pan off. Especially the ones that had been run until the con rod decided to exit the block! ;)
@@bigmacdaddy1234 Grammer Nazi ! (you beat me to it. awaits mis-spelling outrage ...)
I have been reconditioning engines for over 50years,this man is a total GOON and who in their right mind fills an engine with oil before fitting,you clearly explained to him what the problem was and what he needed to do about it and still couldn’t grasp it,this is the trouble with trying to help someone out with costs,when it backfires the blame lands on your toes. I learnt the hard way with a Marina 1-8 a garage wanted me to do years ago,they stripped the engine down and gave me the short motor to recondition. The cylinder bores and crankshaft were perfect on inspection and I told him,he said the engine was using a lot of oil and he wanted it rebored and the crankshaft reground and get on with it.As instructed I did it and returned the short motor to him,a couple of days later he rang me to say there was no oil pressure on the engine,I asked him if he had primed the new oil pump before fitting it and he replied that he wasn’t an idiot and I’d better sort this out or else. I told him to remove the engine from the car and I would strip it down in front of him so we could see what the cause was,he was not pleased and said who was going to pay all the Labour cost,i said if it’s my fault I will,he removed the engine and I went to strip down,on removal of the sump I said to him ( where’s the oil pump ). The engine had been assembled with NO oil pump and fitted and run for about an hour. He had been a bit shirty up to this point and then his attitude changed completely,I just said to him if this engine fails don’t bother ringing me and walked away leaving him with a very red face.
Lol I actually was thinking The same thing when you pointed that out I've built offshore race boat engines with 3000 go that run 8000+ rpm for hours and sxs off road , snowmobiles, and full custom having someone put my engine in and doing the first start up that I don't know and trust will never happen it's my rep on the line some times your better to not do the job to avoid the headaches down the road my dad was a master tech for over 70 years and a business owner for pretty much his hole life he always said when you first talk to someone if you think they could be a problem down the road go with your gut feeling and walk away if it doesn't feel right anyways have a great day and keep putting out good work!!
My brother had similar issues. He remanufactured transmissions, and wholesaled them. Some were returned, because they were not installed in the vehicle properly.
He's not a idiot. Oh yeah. No oil pump.
@@bobc8694 I built a engine up from scratch and not trusting anyone to run in the cam on a fresh engine, i set it up on a run stand and ran it in myself. The turkey that bought it filled the cooling system with his local bore water that even the local authority warns is brackish.
He gets back to me 6 months later and says the engine overheats badly so he took the heads off thinking I put the gaskets on backwards. On discovering I didn't he went off on a wild goose chase and tore the whole engine apart. He removed all the lifters and tossed them in a container with no way of knowing where they came from. This of course would kill the camshaft.
Exactly what I wanted to avoid.
He went on to find a mettalic looking paste in the sump and sent me a picture subtitled "it doesn't look pretty".
He had discovered the moly camshaft break in lubricant but didn't know what it was.
So running in motors before customers get them still doesn't help if you are dealing with a moron.
🤣 exactly. Good read.
When somebody puts oil in an engine whilst it is not in the vehicle, that pretty much says it all. Hes a total numpty.
Deffo, I learned that lesson early on when I refilled the engine from my mini many years ago before refitting it late one night, pretty much all of it emerged from where the drive shafts would have been. Was up until 2am with detergent, broom and hosepipe trying to make the best of it before my dad saw.
i'm 63 and been doing this since i was 15 and sometimes you floor fire an engine before you put them. i have found problems that would have made me take it back out to fix. but you need to listen to what the builder has to say.
I suppose it's all down to WHAT engines they've replaced in the past. As Marte Houdesheldt said, older carb engines were easy enough to fire up on an engine stand, and it was often preferable to do this, as it made finding out if you've got a dribbling core plug, or a weeping gasket is a lot easier. It was also reassuring to know the replacement was running OK if the original unit was still in the car running well enough that the vehicle was still usable (nothing worse than dropping in a scrapyard engine and finding it's worse than the one you took out). Because of this, if you learnt to do engine swaps on your drive back in the day, it's not horrendously uncommon to have fresh oil in before the engine is fitted.
Modern engines need a couple dozen sensors wired in before they'll start, so bench testing them first is pretty much impossible. If this is where you experienced doing your first swaps, then chances are you'll naturally leave the oil until you also do the coolant, as the final step before the first start.
unless you're going to ground hop it
@@Reman1975 it's a difficult call, old stuff, test-fire out of chassis.
anything modern helps to pull sparkplugs, even the head, oil pan on the
pik n' pull engines, no telling what it is short of taking covers off. I would not pour oil into a modern one until it was bolted in place, sensors attached, of course.
The comment I use most often about a lot of people is "You can't fix stupid!" You're in the right on this one. Thanks!
You can't argue with stupidity, quote Nevil Shute.
I like the one "I could waste my time explaining the problem for you, but I fear I'd only end up needing to UNDERSTAND the explanation for you too".
There's also "You can lead a fool to knowledge, but you can't make him think".
You CAN. You just need a big mallet.
While it's true that you can't fix stupid, it's been proven you can slow it down with duct tape and a 2x4.
That alone is grounds for incorrect installation, all liability removed.
I have been a mechanic for over 40 years, I have had personal dealings with these types of idiots, you have done the right thing.
Amen!
Love how everyone has a “mechanic friend” 😂😂
And can always source parts and labour for £x amount less, but seem reluctant to actually do it...
I have a mechanic friend she builds model cars she had done 10 so far
Why does his "mechanic friend deliver pizza's for a living?
@Mony Torris And since Brexit international trade experts!
I'm a mobile forklift mechanic, and you'd be amazed how many people say 'I used to be a mechanic'.
So why are you stacking boxes in a warehouse for minimum wage then? 🤣 🤣
This guy is literally running a scam and you have the proof. I hope he does pursue legal, so you can counter for costs and labor and parts on the pickup, rework, and time wasted. I’m so sorry you are going thru this.
I run an electronics company, and I get similar customers saying "I've had a go and can't find anything"... This usually translates into - "Well I've really knackered it up and wonder if you can fix it now?" Usually, these know-it-alls end doing more damage and the item is now scrap.
If I "look" at it I literally do that see if there any is obviously burnt and put the lid back on what are that actually doing?
Couldn't agree more. Used to do electronics repair and those ones were always labeled 'Special Projects'
yup , 11yrs sat in school holding a pen writing down nonsense instead of teaching lads how to use their craftsman hands....i delt with 35yr olds who cant replace bicycle innertubes or even get the wheel out the frame 🤦♂️...Europeans been prepped to fail for decades , they want us buying everything and making nothing ourselves..
When I do any electronic work... My first question to the Customer is always "Did anyone attempt to fix it yet"? If the answer is yes, I tell them to have a nice day.
I love the “oh i know more than you, I’ve been doing it for 40 years!” argument. Yeah mate, you’ve been doing it wrong for 40 years. Doesn’t make you any less wrong, lol
probably reused old bolts without sealant and started a small leak then removed a bolt to improve his story
I'm as frugal as anyone else out there, been working on engines since the days of flatheads. Never questioned advice from the guys machining my blocks, valves, heads,etc. You've done it all properly, this guy's a neophyte, who's in over his head, lost confidence in his own abilities, and now wants a free engine!!! Hang tough, you're in the right!
Yeah guy who's done engines for 50yrs but isnt doing it for a job..... yeah. Also those who brag about their exp soon as u meet them are usualy liars. Pros and experts dont brag they make stuff happen
The joys of running a business where people don’t listen to advice from those who know what they are talking about. Good that you have the videos and sent him a record of what you said. It’s good to have a record of all that you have said to him. Good luck.
I am still laughing at the thought of the oil pissing out on the floor and he couldn't even work out to put an oil tray down knowing he was going to demonstrate his muppetness lol 😆
This is why 30 years ago I stopped supplying engines to amateurs, if we build it we fit it.
good policy!
Very sensible. Too many clowns out there ready to blame anyone but themselves.
supplying engines to amateurs isnt really a problem, its supplying them to idiots that is the problem, just don't offer warranty for anyone fitting themselves, even fully trained mechanics can be idiots, as per a garage not setting the timing correctly on one of my old cars pretty much wrecking the whole engine, all new pistons and valves had to be bought and replaced by the garage for not doing a simple timing chain job, a job that cost me £900 cost them over £3000 when you take complete costs in, labour, pistons, rods, cams checked, new head gaskets, head bolts, other seals, pretty much a full engine rebuild, all because they didnt read a manual.
This is why I'm not a peoples person now!
A lot of companies have taken that approach. Precision Transmissions in Amarillo Texas stopped their carryout program due to idiots like this.
When I bought my transmission from GM I told them that I was going to do it by myself and then they informed me that if I did that and did not have a shop install it then the warranty would be void.
Unfortunately, idiots like that have ruined the party for us.
I have the same: "I've been a mechanic for a hundred years and I know what I'm doing". Yet they can't grasp minor automotive technical concepts. Or figure out something that is patently obvious: the seal goes round the outside of the thing with holes in that are leaking oil. It's not the seal at fault. Lol. My advice sadly is to save all the videos and photos he's provided because I have a feeling he'll damage the seal just to prove a point once he realises what a Berk he's been.
This is the same person who complains at a restaurant & pulls the "I run a business so I know how this works!" Uh, no. You have an in home small daycare with no employees.
A Berkley Hunt indeed.
Just a chancer wanting you to pay to fix his engine
But it ain't broke!
Whenever you hear a guy say -"My friend is a mechanic" Run fast, run far, run now.
Ya, a pram mechanic maybe!
These videos are brilliant!!! We come across customers like this everyday and when the penny finally drops I love the told you so moments, keep up the good work I like learning from your videos.👍🏼👍🏼
Feel your pain, I work at a distributor for an engine manufacturer and can confirm that you're not alone! They're definitely out there, waiting to beat you with their ignorance and stupidity...
I know nothing about engines but you kindly explained it and it seems obvious to me that if those through bolts are out, it’s going to piss oil. Diary all the ongoing time you have spent on this so that if he goes the legal route, you can recover all your costs from him.
You have the patience of a saint !!!! ,Great video.
Amazing. Your patience, as is your work, is admirable.
I know you cant do this as a business owner dealing witih these folks but this quote always runs through my head when I have similar run-ins. “Never argue with an idiot. They will drag you down to their level and beat you with experience.” ― Mark Twain
Mate, you are a true credit to your profession. I am in awe of your patience as this bloke is a) a total knob and b) a piss-taker.
Simple case of him biting off more than he can chew and realising that just because the vehicles not worth much doesn't mean its cheap to fix. Reminds me of a mate who in the early days bought a very cheap x police senator 24v, it was priceless watching his reaction when he realised that replacing the exhaust was not far off what he paid for the car.
Sir, I commend you for your demeanor. I once was a customer with kinda his type of attitude but I have humbly changed my thinking. I hope he see his mistakes and apologize to you and your colleagues. If I lived in your neck of the woods, I would have loved to have you as a rebuilder. You seem to take great pride in your work and that is priceless
Great story, Great comments, Great memories; as I have been in same instances across my several trades through the years and i have never been able to fix stupid.
My story: many years ago (long before RUclips or the Internet) I was in the retail parts business, and I sold remanufactured engines from quality suppliers. One day a customer made an engine request, and a I filled the order. When coming to pick up their engine order the customer requested a dolly to move the engine to their vehicle. No problem, we set the engine on the dolly and the customer and their friends took it to their vehicle. Next thing I know the customer is driving away with the dolly strapped to their bumper - and NOTHING other than gravity holding the engine on the dolly! Probably less than a week later an attorney shows up with a complaint about a damaged engine. I advised the attorney that he may want inquire to their client about the manner in which they transported the engine - and that I wanted the dolly returned! The stunned attorney asked for clarification of what was just said, then went bout to talk with their client who was waiting outside. The attorney returned and said “never mind” and “your dolly will be returned this afternoon.” Yes, the idiot customer had the unsecured engine tumble off the dolly while driving - big surprise😀
But was the poor dolly damaged?!
@@Puddingskin01 LOL
How did an engine dolly survive being used as a high-speed trailer? I would've thought the steel castors would be ground down to nothing by the asphalt
@@crinkly.love-stick it was a heavy duty industrial dolly with inflatable tires. My guess is that the untethered engine tumbled off shortly after they drove out of the parking lot. I do not know if they put the damaged engine back on the dolly, or just left it on the side of the road. I still love remembering the shocked expression on their attorney's face when he was informed of how his client attempted to transport the engine. I really think he had assumed it was a case of a customer receiving a defective product. It was a priceless moment when he returned and basically said "nevermind."
Let him take you to court, it would end up costing him a small fortune as you now have the evidence from the 5 videos, I would be updating my terms and conditions making them more robust and have any new customers, especially first time ones; sign them before work gets taken on.
Not only sign them but read them and fully understand what they mean
You’ve done all you could and more! There is absolutely NO winning with this guy. I’ve had similar types of people in my time. And as the saying goes: ‘You can’t fix stupid’!!! Try not to lose sleep over this guy. Keep up the great work. Cheers!
This kind of nonsense drove me to changing careers after 18 years of it! May god be with you for being so patient with those people and good luck to you.
my advice as a former mechanic and present day real estate agent is to have EVERYTHING IN WRITING. Once anyone I am dealing with inserts the word SUE into any conversation I immediately circle the wagons and call my attorney. I would send him an email re stating what you had told him and asking him if he remembered it the same way. Even though I feel you are totally right in your stance always be mindful that a jury may feel that he has been taken advantage of IF he has a sharp lawyer. I would NOT under any circumstance have any further verbal communications with him, I would ONLY communicate with him via email or through my attorney. Take it as advice from one who has been sued and seen how a good lawyer and stupid jury can turn the legal system on their head.
@@Hetzer63 Depending on the size of the claim. Over 5 K and it is handled by the civil courts with lawyers and juries.
Chapter 2 will be him refitting all those dodgy injectors, engine shats itself again then he blames it on your "shoddy workmanship" 🤦
Concur
Sir, you have the patience of a saint, your professionalism does you credit, you have gone out of your way to help this gentleman. But as my old Dad often told me, you just can't help some people!
Thanks you very much Mark, appreciate you watching 👍
This is a great channel! God bless you keep up the good work! Subscribed
I would email him the page in the manual that shows the factory recommended sealing method for the bolts. And maybe a link to a forum post where someone else has run into the same issue and the solution. Some people are always right until proven otherwise and then maintain that they’re still “right” because you should have told them in the first place.. lol.. at least you got paid, now’s the time to avoid spending that money on defending a superfluous lawsuit. Time is money!
Hopefully he has a read of these comments! What a spanner. Who fills up an engine with oil prior to installation for a start.
From listening to you and how you responded to that creep you are a true professional and have the patience of Jobe. 🇨🇮
Thank you kindly Tony, thanks for watching 👍
Just found your channel and have already become a fan, I’ve watched a few of the warranty videos and this one takes the biscuit, not only have you taken it a back and rebuilt it because it was not shiney enough for him, which cost you money but he will not listen to advice. He says he has been working on engines for a long time, obviously has not learnt anything in that time, neither has his mate. Your partner was right to be suspicious, as soon as he said I can get these cheaper else where was where it started to go pear shaped, that’s when he should have been shown the door, what is worse is he is a friend of a friend. Can’t wait to see the outcome
That’s the type of customer we call ‘a proper crank’!
You know your game, you know your standards. Don’t sweat it. But what I always do when I have the sniff of one of these types of customers is document everything as it happens and never lose your cool.
You offer amazing customer service and understand you wanting to keep this great reputation, but there are some serious chancers out there who just do not understand the words "their own responsibility". Well done anyway!
This, customer service is above and beyond. Normally the moment someone threatens legal action you hang up and wait for a letter.
Thank you very much for this vivid representation of such affairs! 👍 I think it is very good and important that such matters come into the public eye and that everyone can get an idea of what some service providers have to deal with. Perhaps it is also a little bit due to the many diy videos here on youtube, which cause some to work on complex, technical things without any specialist knowledge or training. Bad or annoying then only for the professional, afterwards the "accidents" and the inability of the customer to clarify ...
This is the problem running a company, and dealing with idiots.
as a tig welder of 45 years i still get people asking me to "have a go " at welding up monkey metal bike brake levers sun glasses arms etc, even when i tell them you can't weld it.
so now i just melt them on the bench and say "there you go"
Why did he take the bolt out in the first place? I’d email him a technical drawing with the bolts and holes on etc, then he’s had it in writing, solicitor won’t have a clue and neither will a judge so I can’t see a legal challenge being much fun for him, and if he’s skint he won’t have the money to go down the legal route anyway. Plus he probably needs to replace the clutch now due to oil contamination 🤦🏻♂️
Ya ,removing the flywheel to crank bolt then installing the clutch assembly so you can't even put the bolt in without removing the clutch is obviously a scamming wanker .We all know who sleeps well at night here.
Just picking my nose and my finger slipped...nearly had my eye out!😁😁
You have been very patient with someone who clearly does not understand what he is looking at. A very difficult situation for your company.
During my time in the pump business you will always find an "expert" who knows a lot more about the subject even though they haven't even grasped the basics !
As soon as he mentioned getting legal advice I would have ended the conversation straight away. This put the ball in his court. He will probably just go away once it's been explained to him by his legal advisers that its going to cost him more money it's worth. Forget about him until the letter turnes up.
Totally agree! I have over the years had customers threaten legal action and the first thing I say is "If you have made that choice then I can't continue this conversation". That usually gets their attention.
I remember getting into a nasty car wreck and that was the first thing they filed into my head was to never ever talk to the other party without an attorney doing it for me.
Good video mate .looks like it took longer than the time you posted.hope yer tea is still warm 😂😂
I am not a professional engine builder or anything, but I have build a few tractor engines and one time I had to deal with an idiot.
It was a BMC 5.1L OEB engine which doesn't have a rear main seal at all. Instead it has this threaded portion that sort of rotates inwards which causes it to pump oil backwards. Of course these sort of engines have a housing that sticks against that threaded portion, if it wares out and oil will come out eventually.
So I had done a complete rebuild of this engine and I said during the rebuild that if the rear was leaking before it will leak now unless we grind the crank (we did the whole crank, not the threaded portion) and also weld more material to the housing and turn it back down. Also there was a possibility to find a new housing, but that's not gonna help of the crank had worn down.
I stated that the crank is the first thing to go to the engine and once it's built you can't fix the rear sealing issues unless you blow up the engine to get the crank out.
Well according to him there never was an oil leak issues so we didn't do anything to it.
Guess what it leaked after the rebuild and he demanded me to fix it. Of course I couldn't do anything at this point, but to suggest taking the housing off and measure if there was any chance a new housing could fix the issue.
Well lucky for him the new housing did "mitigate" the issue, but of course there was slight oil leak still present.
I am not too sure if these types of seals ever seal perfectly, but they are not anything like a real lip seal.
Anyway he said it was on me to pay up the housing which I didn't and I was like I am gonna return the new housing as I am not gonna pay for other people's ignorance.
Well never had to deal with that guy before, yet his engine seem to run fine irrigating fields.
SO. I learned that you newer ask these things, you just do them so it will never been an issue.
Interesting one this. Hard to explain something like this to someone who thinks he knows best. Hopefully he will bolt it all up, realise there's no issue and you won't hear from him again.
A classic "know all" that knows F all. Loads of them about.
He is still trying to figure out where to put the petrol in the Tesla he borrowed. "I should sue them!!"
How the hell did you keep a straight face putting that pencil through that flywheel mounting hole!
Baaah Hahahah. Tears rolling down my face.
Mucken Fuppet!
I used to be owner operator of an automatic transmission repair shop. I was always very uncomfortable with customer bench jobs ( they did their own R&R). Improper install and cooler flushing can ruin a perfectly executed rebuild. Here in the states, or at least in Michigan, someone bringing a lawsuit against you without proper credentials, ie no mechanics license or being a registered repair shop will lose their lawsuit. The worst thing about this obvious moron is the damage in badmouthing he is capable of.
I think you dealt with the situation really well , and if he genuinely thought the oil leak was your fault he should never pickup a spanner again 😳
I had my own business many years ago with people begging me to build engines and I learned very early that everyone knew more than me. Came a time I only built performance engines for the same reason you did. I built several engines for race boats and they were very successful and that word of mouth made me pretty popular with competitors. I went from building one or two hacks a week to one or two performance engines a month and made better money. I didn’t have a machine shop so I had to sublet all that so my assemblies were all mocked up three times and measured five times. Normal people just don’t understand what goes into a quality engine.
It's OK he has been a solicitor for years too lol. Get it when I valet cars, blokes at tescos do it for a tenner, I reply then go there as that customer will just be a pain in the ass. New sub added all the best for 2022
I've been tech supporting my own product for near 25 years now. What I've found is that the people who make it a point to tell you how great they are tend to be the biggest problems. Some people, I'll just tell them about my competitors product and say it's pretty good, who don't you try them? Because some people can never be happy.
Any legal threat and I'd stop even trying. Document everything up to that point and stop talking to them. The more you talk, the more ammo you give them.
The way I see it, you've done everything you need to have done.. like completely textbook! He therefore has no leg to stand on, just a chancer!
Good man, keep the videos coming 👌
Love this, used to run acc.s dept. for dealerships, I miss the stories.
you have done a fine job and have gone above and beyond for this person. If I was you and he tried to take this to court I would counter his claim with a bill for your lost time and parts for the extra work you did. If you do not he will keep doing this type of stuff to the guy and the next guy and the next lol have a great day and Hello from the states
I love engineers coming in telling me how much they know about cars but can’t maintain their tyre pressures to keep the TPMS off 🤣🤣
We’ve all made mistakes and it is human nature to want someone else to blame but you’d think the penny would drop and he would realise he was mistaken and making a Pratt of himself after you had explained it. Sometimes it is best to pass that type of customer onto a big operation who have a whole legal department to deal with stuff like this. If only you could more easily identify this type of customer when you get that gut feeling listen to it!
You handle it well, you did all you can to lower cost for him and he was clever enough to put oil the engine before putting back in his car you have been very honest with him from the start is such a shame for him to do that, all the best😁
I am no longer in business because I couldn't tolerate people like that. Fair play for remaining calm!
He would claim there is a catastrophic leak if he removed the sump plug.
We said that today actually, ha ur right 👍
Mate..I'm a sparky, I get this in my job all the time,"people know better"
You have the certificates and the evidence your a professional
See him in court !!
This is why when I sold Certain engines from wreckers. We noted full warranty would only occur if they were installed by Licensed mechanics. But even that doesn't stop the stupid complaints.
Unbelievable. You explain the whole sorry tale, very well!
Someone go's to hellfords and gets themselves some spanners and then they are a mechanic drives me mad .
Seems to be a lot of these “Mechanics” that haven’t got a clue what they’re doing.
I use to ride shotgun with my Korean classmate when delivering newly Upholstered furniture. There were a few groups of people that were always given a price triple the regular. I was told that these would not agree usually and if they did, all of the profit would be used up in return visits to fix phantom issues and the item was usually given back the exact same as he received it.
So, a percentage of our customers want to abuse your time and skills to entertain them selves. We, the groveling working class, need the reminder of who our betters are.
Think CRT my friend.
As a 60yr old performance engine builder here in Oz i can see why there are idiots all over the world . If u look at it, if oil is and will come out of the bolt holes how overfull is the engine !! to start with He hasn't a claim with u
You get people like that in every business. We say 'The customer always THINKS they are right'
Sounds like he is trying to get some money back. He is clearly clueless if he filled up with oil before the engine is back in
I've never even worked on an engine, and I still wouldn't do what this bloke has done... Hopefully he'll realise he's at fault!! Good video.
Thanks a lot 👍
I really don't know how you can be so patient dealing with a customer like this
You've offered great advice and tried to work with the customer.
Experienced things like this before and yes, generally they are just looking for a way of getting money off.
Can't please everyone I suppose.
Why put oil in the engine before putting the engine in the car ? Sounds to me he’s took on a job he can’t do and wants his money back.
I did a 4 year electro mechanical apprenticeship after leaving school and despite qualifying azan instrument maker 40+ years ago I still getbaffled by people who call themselves engineers who make basic mistakes. One of my landlords was a senior engineer but I wouldn't trust him to wire a plug. Not because he doesn't know how rmto do so but he has no practical.experience of doing so. If this customer has been fitting engines for years then he must know that the bolts pass through the crank shaft and if not then he didn't due his due diligence as any good engineer would.
Sometimes people refuse to listen you have explained it very clear. As you said you must completely seal the engine before putting oil in it!
Subbed,,, nicely put mate,, and this 50 yr old Kiwi reckons you ran into a right plonker and you are in the right. Keep up the good work. :0)
All you can say he’s a real tool and should have left it to the experts and probably the engine you have built for him is probably better than when it was new 👊👊👍
What a screwdriver lol 🤦🏼♂️ if you have videos of oil coming out of the flywheel bolt holes he hasn’t got a leg to stand on, if his “mechanic” friend was with him he should have known this too! You can’t educate stupid lol fear not Lee you’ve done nout wrong keep up the good work
Document everything and he won't have a leg to stand on. You're right about everything
Yep, I have been in that position, not with engines but with something else. Some people you just can't tell them, when confronted with their own stupidity they will just double down. I suspect that in most of those types of cases like you sort of mentioned, it's somebody looking for another way out other than at their own expense.
One person has given the thumbs down - probably the guy himself.
At least he now knows to ensure the bolts seal before he puts it all back together.
The sad thing is he is clearly on a steep engineering learning curve,probably needs the van and this probably will not be the last lesson he has to learn.
He should step back and realize from this video you would not be saying on RUclips the holes are not designed to be blind if he is threatening to involve solicitors. You would be incompetent or stupid to do that .
Hopefully he will start listening to people who know what they are doing and he gets the engine back in,learns something and moves on.
Interesting video. Bolt missing and oil flowing out. The only time I deal with a engine is on my Lambretta scooter, when I do a oil change. Warm the engine and undo drain plug and washer. Oil flows out. Replace drain plug and new washer and fill up oil to level. But if I left the drain plug out oil would flow out ?. So these guy says he engines but left a bolt out. Not rocket science. He's at fault. Bad customer just out of his depth. You done a proper job. He's just a chancer.
Best thing to do is send an absolutely detailed email using stills from his video along with schematics from an existing crank on hand (if available) or a photo of one stating that particular design feature of the engine.
Explain it like he’s a layman with no knowledge of engines. This because if it does end up in court, the magistrate/judge will need to understand this too before ruling.
As you rightly mentioned, dealing with people who want stock reco engines can be a pain so perhaps next time insist you control the entire process including removal from vehicle, full reconditioning and reinstall and test run (I.e. Turnkey solution). This way you know everything is spot on and you can be confident offering a warranty on the work which benefits the customer and your business.
It will quickly sort out the nose bleeds from those who genuinely want a quality job.
Stupid customers damage the business for legitimate, knowledgeable customers. It's the reason many shops won't deal with private individuals any more. Incredibly annoying. My deepest sympathy. If he leaves negative reviews I would sue him for defamation.
Some people expect a new car bolted to the number plate and get it all done for free
Don’t they just 👊
You're not missing anything. He is.
A BOLT!!!!!
Good vid you sound like a proper gentleman some people are just so thick.
Sorry to hear this but keep up the straight thinking and it will be ok.
On paper its pretty clear.
Some people are much more emotional thinkers and some even have unhealthy defence mechanisms guarding their egos. Can even be pathological.
I until recently was in Technology. Project based mainly. Can relate to your struggle.
Think its more personality based than getting one over on you but could be wrong..
You've made me realise you do get a built intuition for these things after a few years in buisness like your partner said.
Best wishes and cheers for content.
Totally agree, maybe Paranoid customer wants out, at Lee’s expense
Thank so much Chris 👍
Tell him to jog on lol👍👍👍
I was in business for over thirty years and came to the conclusion, You can't please all of the people all of the time and you can't please some of the buggers at all. 😂 And as old mate of mine said "You cannot educate pork " 🤷🏼♂️Great video
As my dad says....."A little knowledge is a dangerous thing!" Feeling the frustration that these idiots bring.
Don't know on the outcome you have got yet but would suggest you use an ADR :
Alternative Dispute Resolution (ADR) is a means of settling disputes without resorting to the courts. Settlement of disputes is typically faster and cheaper for both the consumer and trader when using ADR.