Hi there - when you were talking about Usage Metrics - the intro slide referred to Active User Growth Rate as one of the top metrics - but you missed this section out in your presentation - was this intentional? Does this info exist anywhere else (e.g. you mentioned a forthcoming white paper)?
Adam - yes we cover that in the full eBook - The Ultimate Guide to Customer Success SaaS Metrics. Here is a link to download the eBook with all the top customer success metrics. www.clientsuccess.com/ebooks/ultimate-guide-saas-customer-success-metrics/
Congats on creating a concise, in depth and engaging Webinar for CS. Thank you
I feel better prepared for my interview. Thank you!
Thank you. I want to pursue a career in Customer Success Management.
Link to slides?
What’s the difference between Gross Revenue Retention and Gross renewal%
hi! Is there a link to this presentation? WOuld love to share this to our team as well.
I wanted them too much so I ended up taking screenshots of every slide.
@@honglem199128 nice trick
Hi there - when you were talking about Usage Metrics - the intro slide referred to Active User Growth Rate as one of the top metrics - but you missed this section out in your presentation - was this intentional? Does this info exist anywhere else (e.g. you mentioned a forthcoming white paper)?
Adam - yes we cover that in the full eBook - The Ultimate Guide to Customer Success SaaS Metrics. Here is a link to download the eBook with all the top customer success metrics.
www.clientsuccess.com/ebooks/ultimate-guide-saas-customer-success-metrics/
¹