Just bought the Tapo C425 and installed a 64GB SD card but playback loading is either very slow or doesn’t load at all. Is there a recommendation on capacity and or speed perhaps I need a bigger capacity?
@@TPLINKTECH is there a specific speed to get for optimal performance? Otherwise unfortunately I will have to return the camera if this doesn’t improve
@@guitarhero9592 For accessing the recordings on an SD card? It would really depend on the connection to your internet service. If it's not working properly please reach out to support.
@@TPLINKTECH yes for playing back videos from the sd card. I have great network and also use other brand wireless battery cameras such as this one but don’t have very slow playback issues
oh absolutely. They work just like any of our other cameras. If you are paying for an account-based subscription and have room for more cameras (up to 10) just add the camera to the sub and that's it.
@@TPLINKTECH so, if I have night mode set to color the spotlights will be on all night even if there is no motion/people/pers detected? Or are they supposed to turn off when there is no motion detected?
@@snazzychazzy they will only engage when the camera is recording or when you are viewing the live view and enable the spotlights. Otherwise they will be off.
我愛tplink❤
Just bought the Tapo C425 and installed a 64GB SD card but playback loading is either very slow or doesn’t load at all. Is there a recommendation on capacity and or speed perhaps I need a bigger capacity?
We recommend MicroSDHC or MicroSDXC. www.tp-link.com/us/support/faq/3048/
@@TPLINKTECH is there a specific speed to get for optimal performance? Otherwise unfortunately I will have to return the camera if this doesn’t improve
@@guitarhero9592 For accessing the recordings on an SD card? It would really depend on the connection to your internet service. If it's not working properly please reach out to support.
@@TPLINKTECH yes for playing back videos from the sd card. I have great network and also use other brand wireless battery cameras such as this one but don’t have very slow playback issues
@@guitarhero9592 I would suggest contacting our support team so they can collect feedback .
Can you use it without sd card if u have a subscription?
oh absolutely. They work just like any of our other cameras. If you are paying for an account-based subscription and have room for more cameras (up to 10) just add the camera to the sub and that's it.
@@TPLINKTECH thank you I'm going to get the 3 pack from Best buy today
What is the difference between the two model numbers?
Where they are sold is the main difference
Make it possible for the spotlights to come on only when recording motion at night. I don’t want them to be on all the time. 😭
Spotlights should only trigger when night mode is set to Color or when you have the toggle active on live view.
@@TPLINKTECH so, if I have night mode set to color the spotlights will be on all night even if there is no motion/people/pers detected? Or are they supposed to turn off when there is no motion detected?
@@snazzychazzy they will only engage when the camera is recording or when you are viewing the live view and enable the spotlights. Otherwise they will be off.
I feel dumb. 😂 it works. Thank you!
@@snazzychazzy I hope we were able to help clear things up.