EBAY WATCHED MY VIDEO
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- Опубликовано: 13 сен 2024
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HUGE hats off to Lonnie for basically sticking up for all eBay sellers and doing the right thing we appreciate you. Thank you 😊
Until next time that it happens to some poor soul, don't trust them unfortunately as the same thing happened to us and they didn't want to know, and that cost us over £120 pounds!!
Ditto. Very interesting info and follow up!
Thanks soooo much!!
You too can get results from eBay customer service like Lonnie and craigslist hunter once you have a youtube channel with tens of thousands of subscribers.
Moral of the story, it takes a large youtube following to matter for eBay.
Ugh so true
Yes, Ralliroots had a similar experience. They released a video, then things started to happen.
Yep, same with the Nic and Andrea Hill scenario. They were screwed over by a bad buyer and it's only because this platform that eBay resolved it. How many hundreds of sellers each day are having to eat losses due to the failings of eBay and be forced to pay for that privilege?
Exactly! My case remains the same 🙁
It's very good to have guys like this to make these videos. I have no interest in starting a channel. And if there are sellers out there that can make the platform work better, I give them big kudos.
Lonnie's over here unwittingly beta testing ebay managed payments for them 😂
Right!?!
ebay got their QA team ideas from Microsoft. Utilizing their userbase xD
Facts 😂😂
A "bug" she did not address was that you disputed the case. Taking the issue out of the computer glitch arena and placing it in the human interaction arena. At that point, you provided documentation and were flatly turned down AND charged a fee for disputing the issue. That is not a bug in any system. It is a flaw in EBAY seller protection practices. They need to fix that "bug." Fast.
I got forced to refund a $300 transaction after they claimed they didn't get it, then proof of delivery after ebay forced my refund, and I got told to pound sand. I've been selling on ebay since 2005 and I got told to pound sand. They dont give a shit.
The computer glitch excuse was a lie. I don't have proof, but I have faith.
Ebay is good but this just seemed like damage control. If he hadn't of had a youtube channel they wouldn't have investigated. So maybe they need more customer service, or better policies going forward because when they take 1/3 of transactions the seller should feel safe or at least have some better investigation into thier situation without making a video and getting Ebay's attention.
Yes for all of us sellers without a RUclips channel we are left out in the rain. Please bring back PayPal
@@jackkip Paypal did exactly the same to me as Ebay did to Lonny. A buyer fraudulently made a charge back, even though I had tracking, delivery and even had a letter from the postal carrier. Nope credit card company gave buyer the money, Paypal said nothing could be done, I was screwed out of the goods and the money.
Great point. What other "bug" is there that we never experienced under Paypal? What other things are lurking out there Lonnie just hasn't ran into yet?
@@Fredster9984 they conveniently found this bug right as he made a video. If they were really concerned for thier sellers they would have resolved this a long time ago.
@@sandrabentley8111 Exact same thing happened to me to the tune of $7,000. The customer gets to keep the camera and the $7k they paid for it.
Lonnie! I am so proud of you! You used your influence and power for good. You helped us sellers who don't have your platform.
I've never recieved customer service like that from Ebay before. Should I start a YT channel too?! What a load BS!
EXACTLY
@@panteleon1 yeah let's pay a lawyer to sue Ebay for $200. That makes a ton of sense.
The more viewers the bigger your pull. They know it and we know it.
If Lonnie didn’t have a channel there’s a snowballs chance in hell that they escalated this issue and came up with the “Bug” BS. I’m not buying this Bug nonsense. Bunch of hacks at eBay doing damage control.
Agreed
Agreed
yup. we all know it. eBay is the kid that keeps breaking rules, and only cares when he gets ratted out on. greed monster
Mad props Lonnie, you stuck to your guns and were very respectful. Glad it was taken care of in the end.
So in a nutshell, eBay kept the money. They should have noticed this much earlier during their financial audit.
Wonder how many other sellers have been through this or something similar and didn’t have this outlet and the seller lost money owed to them that eBay conveniently kept.
@@donnadeuter4701 Only have to do a little math concerning the number of sellers and the $20 fee to see that this adds up pretty quick.
They always do it there all liers ebay policy is to keep the money and tell you a lie unless they get bad PR on RUclips then its a "glitch".
In other words you have to have a RUclips channel in order for eBay to hear you out and fix the problem otherwise you’re out of luck. Same thing happen with Rallie Roots until they aired the problem on RUclips, eBay contacted them and made it right. eBay should be equal with everybody!
Thank you Lonnie for all the time you put into a resolution which could help a lot of us. Your patience is amazing. When a business I’m having a concern with doesn’t call me back when they said they would, I get really short. You were really calm!
I’m an eBay seller and was just charged $3 by eBay because the buyer wanted to cancel the purchase 5 mins after purchasing. The reason they gave me was they accidentally used the wrong card and address. So that’s another bug, and why am I charged? The buyer should’ve been charged for using the wrong card....
That’s ridiculous! What in the world!
In my opinion is Ebay is doing damage control because of the video. I don't believe the "Bug" excuse one bit. They made $20 per chargeback with those fees they charged. They were caught red handed and knew this was going to look bad if they didn't do anything about this. Glad you got it taken care of and good for you Lonnie.
There are lots of sellers that were wronged. Hopefully Lonnie's video will help them too. This happened to me and I stopped selling on ebay because of it. I will never trust them again and that is why I went to another selling platform.
I'm glad it got figured out for you. Without a good youtube channel, the rest of us are screwed. The automated system they have always goes in the buyer's favor and you have to pay to fight it...
I guess as they are learning their system, the rest of us private sellers have to pay for it.
Louisiana is a state where only one party needs to know that they're being filmed and recorded. With that said always film the police for your protection
Land of the free.
Such great proactive steps on her part no matter of the circumstances....great job Arianna! eBay headquarter people could take so many lessons from this great gal!
It's damage control. Ebay did the same thing for Rally Roots. They won't do the same for us.
I genuinely am sick to my stomach knowing if we don't have a big youtube following we are screwed nor will they listen to us. I'm glad you were able to get the right result, but we should all feel as valued and we don't.
Man, Lonnie you tried so hard to convey the dissatisfaction of all of the other sellers that are getting SCREWED by managed payments and chargebacks to this rep. Although friendly, she entirely side-stepped the act of actually addressing the main issue we all have - managed payments and ebay need to eat these chargebacks if we fulfilled our seller duties. Anyway, glad you got your money back, chalk one up for the good guys.,
The rep also stated that they would look at past situations where others just did not complain and now ebay will retroactively compensate sellers who got screwed like you..Glad you have a channel.
@@seattledoug1342 only for buyers who have cancelled the chargeback...any of us that get scammed with chargebacks have to eat the chargeback and the 20 dollar fee and lose the item on top of it...
Thank You 💖 Lonnie, you fixed a serious problem with eBay! You are a hero!!!!
Good for ebay corporate for reaching out but I also don't understand why the eBay customer service employees weren't empowered to make the right decision prior to having the top fix it. I also love ebay.
Because they are likely overworked over supervised call room workers that are only given enough info to divert complaints.
Here in the UK I had a similar problem. A customer who purchased an item from me for about £25 did a chargeback a week later. I was told that the customer had initiated a chargeback because they did not recognise the transaction. My customer realised the mistake they had made and cancelled the chargeback for me. However, they also sent me a screenshot of their credit card transactions page as proof of how easy it is to make this mistake, the transaction had the title "online payment" and no other references or descriptions. My customer didn't know what the payment was and quite rightly thought it was a thief and cancelled it, I can't say I blame them when the transaction description so unclear.
I got an idea maybe when a buyer opens up a case for anything they could take the sellers selling history into account and put a real person on the case immediately
Right. If you're a top rated seller you should have access to top tier support, not bots and people you can't communicate with and tell you different things depending on who you talk to.
@@technical19d34 they need to get rid of the foreign call centers altogether but 90% of the time eBay makes it impossible to call anyways and they're little message system sucks they rarely fix anything most of the time I have to go over to Facebook for business which I shouldn't have to do that ever
Good job Lonnie for standing your ground. However, sounds like ebay got "caught" and they are side stepping the real issue by calling it a "bug". The rep was appeasing you and tap dancig around the real issue. Us average non RUclips resellers would never get this service from ebay. Just sayin'! Good for you though. Glad you're not out $180+.
Wow, only need 34K subscribers for Ebay to pay attention. Same thing happens to me but I have to eat it.
Moral of the story is if you don't have a big RUclips channel sorry you're screwed I'm glad you got your money back but you know without your RUclips following you wouldn't have j's
When you get exposed and it grabs the company’s attention THENNNNNNNNN they want to do something. I wonder if this could have been a legal matter. Also, I would have gotten the EBay representative contact information just in case for future issues. Thanks Lonnie for standing up and not giving up. Let this be a lesson to everyone else. Never go on the first No!
6:58 LMAO she just said eBay never thought a seller would ever try and perpetrate fraud AHH HAHAHA!
As an eBay nerd and “Top Rated Seller” this is the most riveting TV I’ve seen in a while. Well done Lonnie! Now we unionize and elect you as Prez..too far? Lol
Don’t get me wrong, I love eBay and during the height of the pandemic the platform allowed me to support my family when my 9-5 was furloughed. We just need people like Lonnie to ensure the balance we enjoy moving forward.
Thank god you have a RUclips channel, but thank you for standing up for all sellers. I enjoy selling on eBay, so I hope those who sit at the table get it together.
So essentially you need to have a RUclips channel, not to get screwed over by Ebay
You are right!
Yep 🙄
No anyone can take the time to reach out to eBay for help. Lonnie was showing how to handle a situation in a professional way.
True, I know if that was me on the phone it would be like "sorry, your SOL"
It’s sad that, that’s the point most people will take from this video. Instead of seeing how pro active Lonnie was in attempting to fix a problem and apply that to their own business model.
I'm glad you pursued this and got it reconciled. eBay really needs to be on top of this and protect its sellers.
You should of never had to fight like hell to get this resolved. You should not have needed a call back in the first place. They should have taken care of you in the first place. They could see this was wrong from the beginning. Can you imagine if we treated our customers that way, making them practically beg to get their money back? lol The hours this took to get resolved is ridiculous.
Lonnie,
Thank you for chronicling this whole unfortunate situation about an eBay buyer’s chargeback. Really happy you got it resolved in your favor. Most things can be straightened out IF you’re able to get the attention of the right person(s) (i.e. someone who is good at their job or someone with some clout.
A "bug" in the system. How convenient!
Exactly what I was thinking!
As us IT people it call it... It's not a bug, its a feature! A feature in favor for Ebay
Lonnie saves the day again. Thanks for all that you do. That may help resolve a lot of issues for a lot of people. Thanks
Thanks Lannie for standing up, not only for an injustice done to you, but for the whole eBay reseller community. I know it ain't easy standing up, you never know what the repercussions could be, so it's very much appreciated. Thanks
Way to go Lonnie! Fixing a huge issue for all of us eBay sellers. I really hope eBay follows through. Really Appreciate you, and your channel.
Lonnie you handled this very well and I do think the eBay rep was sincerely helpful and trying to dig into the problem but it still seems the overall issue is still being completely missed by eBay. Even if the person had not canceled the chargeback eBay still should not have taken the money back and charged you the fees because you had proof from the tracking that the items were delivered. They just seem to be saying that they didn't get the notification of the buyer canceling the dispute. You mailed the packages and they were delivered. You did what you were supposed to do end of story. This shouldn't hinge on the customer canceling a chargeback which is what it seems to have happened. I am glad you got your money back either way but I'm not sure eBay fully gets it.
I totally agree. What if the buyer hadn’t canceled the chargeback, then what would have happened?
Glad it worked out for you, Lonnie! And thanks for asking the extra questions and sharing the call. Appreciate it. 😎👌
I agree 100%! Don't part ways with PayPal if you can't handle the heat...
They make you switch to managed.
@@lawfullucyless6715 Yeah, I know. Maybe they should have been more prepared to handle these situations if they are going to make people use their payment system.
Paypal does the same where credit card companies are concerned, happened to me.
@@sandrabentley8111 I have had a couple in my favor through PayPal. Working on my 1st on ebay right now.
all the points Lonnie made I would have thought of half hour after the call was over.....
same :)
Ha ikr!
I didn't know that EBay still had English speaking employees...they sent in the top gun for you, Lonnie! 🍻
I was thinking the same thing. Lol!
Yes same thing here!
😂
Lonnie...great efforts and patience for fighting for yourself and others! I hope this improves for everyone but certainly drives the point home how reliable of a seller you are. All the best!!
Candace's reaction to hearing ebay had seen your video......Priceless.
Thanks, Lonnie!!! You are a seller hero! Hope your blood pressure finally can come down.
Here are some thing to take away from this situation.
1 Ebay is spending time watching videos about their company. This, instead of providing reasonable and decent customer service. Anyone trying to call in or handle issues with chat, are sheet out of luck. So I guess the lesson of this is, only people making youtube videos are going to get a rep to handle the problems eBay has. Wouldn't they be able to solve problems faster, and keep everyone happier, if they would actually answer their phones and provide some REAL support? Instead they spend time watching videos and giving youtubers customer service, to hell with the rest of us plebes.
2 The money was never refunded to the buyer. So who was holding onto the money, and why would THAT not flag something in the system. Ebay got 80 bucks in fees, ON TOP of taking your money from the sales. Sure, they may have returned it in THIS case. How many cases will they not? How many times has this happened?
3 They have had quite a long time now, to get this up and running. So what she means is "they are learning" because they never spent any time figuring all this out the previous year they were running beta.
4 eBay has NOTHING to do with deciding ANYTHING about a charge back. It's all on the bank to point the finger of blame, and be the judge to decide. So remind me again why we are charged $20 if we "lose" the case? What exactly is eBay doing other than submitting the same electronic information we provide? There is NO SELLER PROTECTION. If you lose, you are out of luck. YOU pick up the tab, eBay isn't going to. Yet everyone was screaming to be rid of paypal, like they were so much worse then managed payments.
With PP out of the picture, ebay now has to deal with these issues on their own with the banks & card companies. How about a managed pymts customer service team to deal with all this moving forward?
Nice job Lonnie! Always looking out for your viewers and other sellers. Thank you!
I’m thrilled that Ebay did the right thing, but if they hadn’t watched your video it probably wouldn’t have been resolved in your favor. For those of us who don’t have a youtube channel, this kind of thing could happen at any time without the happy ending!
Way to go Lonnie, I have hope now! You were so patient and understanding..... wow, good job! I am so proud of you!
Man you are a lot calmer than me. What I got out of that conversation was hey we got caught you four-star hand now we’re going to correct things to look good because you have a big audience. But you still wasted four or five hours of your time we will not compensate you for in anyway. Ebay I really think you should give him a credit of $80
Wow, Lonnie. You're a hero. Thanks so much for sharing this entire experience.
34k subscribers possibly made a difference in this issue. eBay wouldn’t have looked good in the long run. Great job Lonnie and thank you for your efforts!
Now imagine if Lonnie did not make this video about Ebay lack of seller protections. Thank you for doing this and giving some light in this situation for others.
Had to stop the video at the beginning to ask, how in the hell did you get someone that speaks English?
Managed payments has to be. It's a privacy thing apparently.
Nice to have a customer service rep that knew what she was doing and actually got a solution out of it and made ebay a better platform.
Long time eBay seller here with 11,000+ 100% rating. I’m actually glad eBay implemented managed payments. Over the years, I had too many customers, after losing a case with eBay, open one with PayPal and win. I was out the item snd money. So far, although there is clearly a learning curve, managed payments has been working well. Also, the eBay customer service team is generally pretty good. Occasionally I’ll get an agent that clearly isn’t up to speed but mostly they’ve been very helpful.
They can still pay wirh PayPal or even Google Pay
Nice work Lonnie. This whole new ebay payment system is just bizarre to me, and I've been doing this since 2002.
What do I do with my paypal account now? And bugs that take money, are thieving bugs. Of course, you will never be compensated for your time resolving this issue, because they can just blame it on a bug. Hopefully, things get ironed out.
A bug sounds like corporate BS to me.
Great job testing out ebay and getting your blood pressure up for all of us! We Appreciate you for that! You guys are great and keep it up! Good Job
Hmm. eBay bug or damage control ???
Damage control. the " bug " excuse is always what Ebay uses.
Lonnie, great work, man. You are helping all of us, as sellers, to have more say than we have traditionally had on eBay. You take time out of just about every day to make these videos, and in this instance, you got eBay's attention, and they heard you; and because of that, they heard from ALL of us as sellers. I just wanna give you a big fat hug, bro.
So you are still not covered if you do everything right and they do a charge back from what I see.
Thank you for filming this. Great job Lonnie.
HUGE PROPS to you for pressing her on behalf of those of us who don’t have your metaphoric megaphone
Thank you Lonnie
Thank you for this and for fighting this dispute for the entire eBay selling community.
You guys are probably going to hate me in the comments section but this really makes me mad it took them less than 24 hours to realize they made a mistake what have they been doing since December???? why couldn't they have actually looked into it the first time they told you they were going to when you present the facts???? why didn't they return your phone calls until now???? again I am glad you got your money back but this is irritating and a very bad business practice on eBay's part it's ridiculous that you had to put a video up to get them to actually look into it obviously it didn't take them that much time to dig into it so the fact that they made a mistake couldn't have been buried too deep
I 100% AGREE. All this video proves to me is that eBay KNOWS about ALL THE WAYS it’s sellers get screwed & chooses to simply ignore it & lie to us by saying “we haven’t encountered any problems like this” every time we call...until someone releases a popular video...THEN (and only then) it’s suddenly an issue they’re aware of & are “working hard to resolve”.
eBay is gutless, dishonest, dirty, & crooked...and those are all the nice things I can think of to describe them.
They are all about marketing. They won't do anything unless they can spin it to make themselves look good.
@travis w, to answer your question, no one at the customer service level in corporate america will take one minute to truly investigate and analyze a set of circumstances and facts. No one at the customer service level is empowered to recognize a problem and make change happen.
@@warsurplus but that is their job
Good points. 1. Partner with eBay to resolve the issues with their new platform changes with as much patience as possible 2. Persistence and kindness is important. 3. Putting the responsibility on eBay to justify their actions with details. 4. Show eBay that you are an asset to help drive customers to their website by having the skills to offer the buyers the best experience as possible. Personally I have had to appeal a case and these points, in my opinion, helped greatly with the resolution.
@Lonnie I am a sub for life, especially due to this awesome video. We shouldn't have to do a video to get this type stuff corrected. Shows a huge gap in their seller support as well as QA testing.
So happy this worked in your favor. Thank you for sharing the process. Thank you for standing up and getting it done. We need to all do this to get them to make the changes sellers need!!!
Ebay should pay you for bringing it to your attention.
I think a few months of free subscription is in order
Thank you Lonnie for hopefully keeping this from happening to others. Glad you got your money back.
how did you actually get someone from ebay that speaks english
Way to go Lonnie, for going to bat for the reseller community!! You are awesome! I am dealing with the same kind of credit card dispute right now with eBay and am getting no help from them.
Great to hear that it got resolved AND you helped the sellers, while fixing eBay! Awesome as usual, Lonnie!
Lonie thank you for the video. The buyer filed a chargeback. I provided tracking and the case was decided in the buyers favor. I've contacted eBay for business and so far no dice. In addition to losing my items there's that $20 fee that feels like being kicked while I'm down. Again thank you for the video!
No Sellers. No Ebay. I crosspost on Mercari bc they have some policies that are 100 times better
Great job working so hard to get that corrected not just for yourself but for all sellers. Thank you, Lonnie.
Great News! at least now they are aware of the issues. Great Job! Thank You for the video!!! Keep the hard work!!
I am so glad for you and I really hope that eBay learned from this. I think they realized how many sellers were as angry as you over these kinds of outrages, and yours isn't the first seller nightmare we have heard over those dispute fees particularly. Thank you for fighting for us all and I hope the blood pressure lessens.
How did you get someone who spoke English? Also did she say it would take only a few minutes for the money to hit your account? If that is so, why does it take days for us to get paid now?
The why it takes days to get paid could be your bank's fault and not Ebay. Just saying.
@@RDStudios no. It takes days for them to submit it to your bank.
Thanks for putting the effort into this. Had the same happen to me and lost the $20.00 to this same problem. At least I had an honest customer like yours and he send the item back on his own and we worked it out through communication. Ebay was no help and pretty much stole $20.00 from me too.
The real question is what if the buyer didnt reverse the charge back. Are we still not cover with buyer protection?
Yes exactly he had proof from the tracking that the items were delivered. The first rep who saw this should have fixed it immediately in Lonnie's favor. Then eBay can duke it out with the credit card company if necessary. The whole bug thing might be real but it isn't the issue at all here.
Glad you got it sorted. They do have bugs in their system for sure. But it's nice when they acknowledge and correct the issues.
Bottom line , in my humble opinion , managed pay is a classic case of conflict of interest . Its like hiring foxes to guard the henhouse .
Hmmm, in eBay speak - bug=we screwed up but will never admit it. Lonnie you have my respect for handling that with such a calm cool manner.
The same thing happened to me. I tried to resolve this issue with ebay and ebay favored the buyer. The Buyer kept my item, a full refund was issued to the buyer, and I was charged 20.00 for processing fees?? Not fair. I contacted to buyer to send me the item back and he has not responded.
Same situation for me.
You are 100% correct that you having the platform helped solve this issue. You did all Ebay resellers a solid. Thanks so much.
Not all heroes wear capes.
Great to see a positive outcome!! Thanks for sharing the experience.
So if the $20.00 charge back fee is actually from the buyers CC company, then why were you even charged the $20.00 fee for each of those transactions? The rep said it had been actually cancelled??🤔
That's a bug too.
@@stompbuilds5416 😂
Think the fee is eBay admin fee to look into it,
It's a fee from eBay, and it creates a conflict of interest.
A lot of payment processors, if not all, will charge you a fee for a chargeback, especially if the chargeback goes against you.
Congrats Lonnie on getting your just due. I have so many bad eBay stories about how it treats its sellers. It seems that it makes things right when people make videos. I believed "Ariana" when she explained what happened and expressed her desire to fix the problem (5:26-5:52) but my experiences with eBay and my 25+ years of full time business experience in the collectibles industry have made me extremely skeptical of her comments about eBay's desires for positive sellers' experiences (7:40-7:52 & 9:40-9:57).
For example, in October 2019, an eBay rep held a seminar at a trade show which I have been helping to run for the past 23 years and I showed him very specific problems with its listing tool. He said he would follow up with eBay and with me and nothing. I even followed up with him directly and received no reply. These corporate people can say the right things but it rarely follow through.
It seems like Ebay Customer Service is told to follow certain steps and never make choices using basic logic and reason. when those are thrown out the window Lonnie's situation happens. She was totally sidestepping Lonnie's point because she did not have an answer related to their rigid chargeback rules. I think if a chargeback is requested by the customer, IN ANY SITUATION, and the seller can prove the item was delivered Ebay seller protections should protect the seller. You can't cherry pick the reason. Is there a situation this should not be the case?
Thats because their low level call center reps in the Phillipines are not empowered to do anything but read us the ebay rules.
Nothing against those people, but Ebay needs to take us a bit more seriously.
Well played Ebay. Responding like that really builds confidence :) And good for you Lon, I'm glad that worked out
HECK YEA!!!!!! Mabey they will do the right thing. FREAKING EBAY!!!!!!!! WOOOO HOOOOO!!!!!!!!
Had this same exact thing happen to me about 4-5 years ago. Luckily, it was a $20-30 item and so I just gave up trying to get it resolved after spending many hours on it. I am so glad eBay worked it out for you!
it turned out well, but why did it get this bad in the first place? I don't think it was just a bug with Ayden.
The question is, "the bug was fixed" and yet when he asked what another seller should do in the same situation, she basically said rinse and repeat this exact scenario via customer service. 🤔
It got this bad because ebay is in way over their heads with managed payments. And sellers are suffering for it.
Thank you Lonnie, I really appreciate this video. It is great that eBay reached out and made this right. Thanks again for being diligent and following through.
Good
Systemic change! You are the man. Your hard work paid off for all of us...and even eBay. Much appreciated.