I've had to deal with 2 missing packages in the last month or so. Both times I filled out the online form and the package magically showed up within 2 days.
In response to the lost package, in the last week there has been a huge number of my shipments that are late, missing tracking and so on. On the ones that are updating there are 3-4 day gaps in the tracking and when they do update they are only about 40 miles from where I shipped them at the distribution center. The answer to all buyers asking about their package in the current situation is Covid-19.... A lot of of USPS and FEDEX are short staffed with people out sick or afraid they will get the virus. You have to tell them it is to be expected. I am blunt about it and all my customers don't question it after that.
Yeah I found being blunt is working well so far. It is only going to get a lot worse and people don't understand the logistics of sending an item from one place to another.
I used to work for FedEx and all missing or unclaimed items end up in another department per say. Once they get that email an associate will go to those items and try to match it up. Once the package is identified they put a scan on it and move it along. Hope that helps
None of my first class packages have been arriving on time. I mailed one on April 23 and it was finally delivered after 19 days on May 12. It sat in a distribution center in Sacramento for 13 days. Tracking said it was "on the way to next destination". Finally on May 11 it departed Sacramento and was finally delivered the next day only 60 miles away! Thankfully the buyer didn't ask about it. If they had I would have sent them a link to the tracking to prove i had shipped it, filed a claim with USPS, and asked them to be patient.
Information from the post office that eBay doesn't tell us. I will not ship Media Mail to New York City until this mess is over. They are holding all Media Mail in Jersey City sorting station and not delivering to New York. They are only delivering First Class or better and that is being told me by my post office. Secondly I have cancelled all international shipping. The planes aren't flying and cargo is piling up assorted airports. I have one to England right now that's being held up in Madison WI for Covid reasons and no planes to carry the package. Post office told me to not ship international until this was over. I'm tired of issuing refunds for stuff I never get back so won't ship overseas until things are somewhat back to normal.
I’m getting this lack of updates on usps daily now. Media mail is unbelievably slow and not updating. Shipped out 22 media mail items the last week and 7 haven’t updated since the original scan.
Greg MacShane and most people just don’t get that the mail is moving slow. I’ve gotten some crazy emails “ like your scamming me”. Calm down people it’s a 7 dollar game lol
I have used several different types of tape guns and my favorite is, hands down, the U-Line one. For whatever reason, it cuts tape better than any other I've used.
I've had 3 packages in the past couple weeks go missing. One never got scanned in at the post office. One was tracked tracked to the city's main station that it then leaves to another state from. The third made it to within 100 miles of the destination and then disappeared. The USPS hasn't been very helpful. The one that went missing at the local post office, they sent the find the mail to the destination post office. And then they considered it done basically saying it hadn't even been dropped off yet at the origination post office. The Second the USPS called me 3 days later and told me I should submit a missing mail claim, if it wasn't too late. (Which to me makes no sense for me to have to elevate the issue. They should be doing that already. But I did submit a missing mail form and now I'm waiting to see if they ever find it.) The last has only been 4 days missing and the buyer hasn't said anything yet. I'm hoping it shows up or is already delivered without a scan. I tried submitting a find mail form, but the site wasn't accepting it for some reason. I'll try again in a couple days. This seems like a rash of issues lately. I've refunded the first two. Hoping I don't need to refund the third.
Hi, I love your videos and they are very helpful. I had a package get lost and I put in a request and with in 24 hours it appeared. I did what you said and the customer was very nice about it.
Hey Lonnie, I discovered something cool on the bulk shipping section on ebay. The Pick list. Have you ever tried it? It's awesome when You have more than a couple things to pick.
USPS especially has been really bad lately, not sure if it’s just my area or in general, but just today someone finally found my package that sat at my origin facility for literally 2 weeks! Arrived may 1st departed May 14th
Well i live in europe, shiped some headphones in the beggining of April, they got to Chigago usps facility on the 27th, still no update on the tracking site, buyer was tired of waiting, open case, ebay give him reason as always of course , they took my money and closed the case.Probably in a few days the buyer gets the headphones, free headphones , how nice :( I can't ask usps, i didn't pay the shipment to them, i payed my national post office, that did their job and dilivered to usps. Buyer didn't even bothered to talk to them with the tracking number for any information.
I appreciate the comment about using the iPad to pull orders. My digital camera died yesterday and I have a ton to list and really didn't want to have to buy a new camera. Then I remembered that of course I also have a smartphone, so I do have another digital camera already. Guess I'm old too!
I’m looking forward to the next knife drop. Go figure, on the night of the final drop, a tree that was damaged in the Hammond storm fell and blocked the street - I had to move it out of the way - so I missed out. Priorities. Lol. Thanks as always, Lonnie, for imparting your knowledge upon us.
Hi Lonnie kind of a long question. I recently had a package arrived damaged to the customer. I accept 30 day returns but the buyer pays return shipping. The buyer is wanting to return it but me pay the return shipping and he says eBay will force me to. When I received the return request it asked to provide a label but I received an email saying the buyer has until a a certain date to pay return shipping and return it. I’m so confused thank you for your help!!
No lost packages, buying or selling, thru USPS. But I’ve had a First Class package take 9 days to get from PA to SC. Also had a Priority package take 5 days...INTERSTATE. eBay seller was 70 miles from me. Took a full 5 days after initial scan at USPS. I’ve also had a few Priority packages take a full 2 days to get out of my county (usually gone in less than 24 hours). I’ve started places disclaimers on my eBay listings that buyers should know that expected delivery dates are rarely made these days.
Watching this a few days late. Just ordered one of your Box Resizer/Knife. Ugh...lost mail. With the Pandemic, the USPS has slowed way down. I sell Vintage on Etsy and occasionally Ebay. I do find that once I submit "Missing Mail" claims, it jump starts that package to move within the system. I recently shipped 3 boxes at the same, the box going the furthest made it there first and the box going closest to me, went into a black hole...never got scanned into the USPS system. The 3rd box stalled out in the Chicago area. End of mystery...filed claims on 2 boxes and suddenly they were delivered within 2 days of the claims. I've heard that the USPS is down 40 Truck Drivers right now. Sadly the USPS apparently doesn't use it's own Tracking System either. I mailed a box to my Nephew in CO...much needed homemade Face Masks for him & his co-workers. The box stalled out right here at my local PO. The staff there was of no help. I filed a claim and it took another 9 days before the box was delivered. This was early April. Last week I got a email from the USPS telling me that they still can't locate my missing box. Yes, that same box that they delivered 2+ weeks after I mailed it Priority.
Had to do this last week. The package was sitting without a scan for over 2 weeks. I submitted the form and it appeared somehow and was delivered in 2 days. Matt
I had this problem once before but luckily it hasn't happened since. I ordered two Final fantasy games for the NES and they never showed up. But it wasn't the sellers fault though. But I was able to get my money back
I had a buyer message me after he bought a magazine off of me. He was asking what the postal situation was for the state of Illinois, as that is where I am from. Said he had 2 orders that he was still waiting on from other sellers that has been longer than 7 days. I check some of my transactions and seen that mine have been scanned delivered to many areas, including one to the state right above him. Told him, if it was Chicago area, maybe they are having more issues due to higher number of the pandemic, but for me, I currently was not having issues, and that I would keep tabs on the package just to make sure there was no hiccups. Also, for Ebay sellers, there is a small discount for purchasing labels through Ebay rather than at the Post Office. Also, when you hit Top Rated and also have Top Rated Plus status on your Ebay account, you get a bit more of a discount, so for me, I just add that as profit to offset my fees and materials. Only time I do a refund on shipping is multi item orders where they don't combine shipping before the purchase, but I do to save the extra label and box.
For USPS, you have to fill out that form if your shipment is stuck somewhere. I had this happened to me twice where I had to open a ticket with the USPS. Usually within a day or two, the package will start moving again. Sucks but at least they were able to get it going again.
A lot of packages have been taking a lot longer to deliver from USPS from eBay due to covid19. I mailed a poster that took 4 weeks to get to the destination.
Any order that has a tracking number should be provided to a buyer as a matter of course I feel. As a buyer, I would certainly want to see the tracking. Is that not standard procedure on eBay?
I have a question. I get customers that occasionally ask me what the shipping cost would be to a particular country (Canada, Nigeria, etc.) I normally just use the GSP. How do find what that shipping might cost so I can inform the customer?
I do check all my package tracking numbers that do not say delivered. One item last year was not delivered and i checked the tracking and it said item undeliverable and it was still at the Post Office in that town, so i copied the tracking and wrote to the buyer and told her it was still at her post office and perhaps she should call or go get the item. She did end up going after it and wrote me and thanked me for letting her know. One other time, a buyer in France bought a Sonneman Kovacs Bankers Desk Lamp from me and 3 weeks later he wrote and wanted to know if it was on its way. I told him to please wait one more week because it usually takes a month to get to another country in Europe. He waited and it showed up as i said. he was happy and so was i. lol.
I believe quite a few of eBay sellers and the like deliberately scam their customers on the postage and packaging costs and I know one personally who brags about what she makes in a year with not refunding overcharged postage. She said if she finds out she could ship it for, lets say, $8 less she'll wait for the customer to say something and in some cases she'll increase the true costs and ship it hoping the customer doesn't check the label. I believe it should given back as honesty is always the best policy.....
COVID-19 is causing a lot of hiccups in the mail system at the moment. I've spoken with USPS at length about this. On the occasion that it does happen, just inform your customers to be patient. The post office is really spread thin at the moment and the number of packages has greatly increased. It will get there, but it will likely take 1-2 extra days. Sometimes up to a week before it arrives. But there's nothing you can do about it, other than use UPS/FedEx/USPS Priority Mail. ALSO, if it shows as "Delivered" that's a whole other matter, as the seller has fulfilled their end of the deal. Had a customer open a case against me but it was resolved in my favor as it was delivered.
Yes, had that happen recently too. eBay will side with the seller if the buyer files an INR on a scanned 'delivered' item. For new sellers reading this, if the buyer's being aggressive and/or you think they're a scammer, you especially want them to file an INR case in the 'delivered but I didn't receive it' situation, by doing so they are locking themselves out from leaving feedback. When they open the case, be proactive and contact eBay ASAP (don't wait the 3-4 days for the case to close on its own and give eBay a chance to screw you over), send them the tracking number, tell them you have a delivered scan, and ask if we can get this closed. I've been 100% successful with that approach. The buyer has no recourse through eBay at that point. I will of course have already asked them to check with family/friends who may have gotten the package without their knowledge, neighbors who may have accidentally gotten the delivery, and the postal carrier. I then tell them we can file a missing package report with the post office, can I have your phone number so that a postal inspector can contact you? Scammers are likely to bail and ghost out on you there. If the buyer jumps through those hoops, I'm a lot more willing to refund on a 'delivered' item.
For a seller aspect I usually will have the buyer confirm the address from the order was correct. 9 out of 10 times this is the issue and then I just refund the buyer. First class mail takes 2-3 months before it finally comes back to me. I ordered a collection off ebay (5 boxes) on 04/21, the seller didn't ship till 04/28 ughh. The first package of 2 boxes arrived on 04/30 but the other package of 3 boxes has been stuck in transit in NY since 05/03. I contacted the seller on 05/05 and 05/08 with no response so I finally opened a case on 05/12. They finally responded and said they are waiting to hear back from usps. I did at least mention if by 05/16 (ebays policy for case) it doesn't arrive I would like my 3/5th of the price paid returned. If it arrives later on I would be happy to send the funds back to the seller. Biggest thing for buyers is to keep track of the ebay policy. You have to notify the seller within 30 days of the expected delivery date if the item hasn't been received.
Silly question- Those who comment "1st" "2nd".. what is the significance? Usually most of the time they say they are 1st and could be further down the listing in the order of comments. Plus, If they are posting within a min of the premiere of the vid..means they are just commenting without actually watching the comment. This is a 19 min video...1st comment should not be made until at least 19 mins after clip airs. Is there a special incentive or prize they are getting just for saying 1st? Lonnie- How many hours per day do you work on your ebay? I mean it probably is 24/7...but Do you have a set time where you will stop every day? or it just depends on the volume and how busy the day is?? Also...you said the "Candice" shelf...do you name all your shelves, or is that specifically products your wife picked out? Why is it Candice Shelf?
Hi Lonnie, Casey from N.C.. I am a reseller also, and have watched you for a while now. Very very good content or better flat out information, you and others give to help people get started. Hopefully maintaining also! Have you thought about pre orders for your resizers? I see a lot of them but I know your followers feel they can trust you! As well as I! I'm fighting for a couple feeling if you stamp it it will work for me! Keep it up! Who Dat!
Hey Lonnie, just throwing out a suggestion for you. Now that your aisles are open now, maybe you could use some type of rolling cart or table to put your orders on when pulling them to help you out when videoing.
Got a message asking about a first class item I shipped 10 days prior ( 1966 Fantastic Four comic ) Package was stuck in transit, next city over. I apologized for the delay in shipping and have never experienced an issue with USPS & Opted for updates on package via texts from USPS. I explained they are really busy during this Event... Next day, 2 more messages from buyer... I issued a full Refund. ONE hour later after refund, USPS updates with movement of item...WTF! Lol. Shipped April 27th recieved May 9th
One of 3 items i shipped get lost. When i checked the tracking numbers it still shows shipped but no delivery. i contacted the buyers 2 said they received but one said no received. i told her if she want the money back ill give the refund. she said yes. i contacted ebay and they told me the best thing to do is refund it. and open a claim with the usps. The thing is that it still shows waiting for scanned and the buyer can says no receive yet and get the refund plus keep the item. but the buyer always wins. just refund the money to the buyer doesn't let a negative feedback
As far as money over the shipping, i will refund the money only if the buyer asks me for it. Usually i do not refund because every so often, i, myself, will pay extra over what the buyer sent for shipping, so it kind of balances out for me.
Question Can you/Do you list the same item on your different stores? Let's say you have 100 units of one item. Can you list 50 for sale (one listing) on your meanpc store and 50 on your garage flips store? You would use a similar title/same description/same photos (except for the main one maybe). Cheers, Julien
Hey Lonnie. Love your video channels and what you do. I am just starting out as an Ebay seller. Not much movement yet. But hope it comes. My question is how do you figure the shipping? Do you do the calculated or am I not seeing something? Is there info somewhere with USPS that gives you rates or anything? Thanks and keep up the good work.
I had issues with USPS not scanning packages so I started dropping them off (used to schedule pickups) at the post office and requesting a receipt. Once the tracking number shows "In Transit" there is nothing more you as a seller can do but advise the buyer to check their local post office or go to the USPS website and request updates via text or email. USPS can only look up the tracking number and tell you what the system is telling you. You as the seller are covered with the receipt showing you have shipped and the tracking number is showing in transit.
@@shedflips If the buyer complains they have not received their item, ebay is more understanding to the seller because they can clearly see the item is in transit. Not that the issue is resolved but you have done your part.
I've been having of them more scanned in as well, it sucks. But I'm hoping to head off some of the many issues with no tracking in the first 2-3 days now.
I live in Michigan. USPS here has been screwed up lately. I ship almost daily and the routes the packages take are crazy. My guess is that one of the main plants got hit hard by the virus.
@@alanm284 I thought I read a story that there were a couple cases at the Allen Park facility. I've had packages make it 100% on time (usually northern Michigan) and some priority take weeks. So far the customers have been understanding when I explain things
As soon as I see an order come in, I've been sending the buyer a message about possible shipping delays that way they shouldn't be surprised if something should happen, then I get the order shipped ASAP to at least give them a good feeling that I'm not the problem
I'm up to 8 international orders "lost" because of coronavirus, it's pretty frustrating for both sides. Having problems with Ireland, Germany, Italy and Chile. Both first class and priority.
I’ve filed a couple damage claims for Priority Mail Shipments since the virus started. And they no longer seem to be paying out, they instead send me a letter telling me to take the damaged item to my post office. Since I’d have to pay to have the buyer ship the item back to me it’s just not worth it. Has anyone else been getting these letters instead of a check? I ship mostly fragile items, so sometimes there’s damage no matter how well I pack them.
If you have made many claims, this may be why, though I don;t really know. I would just make sure all priority packages are insured high enough to cover the item and both ways on the shipping. Then when you file a claim, ask to be refunded for the shipping costs plus the item cost. Just write down the cost of the broken item as whatever the total of all shipping and item value added together. I would not mention to the postal workers that you are adding them all together. Submitting photo evidence SHOULD be enough, but if they want to see the item, they should have to pay for it, rather then us having to spend another 8+ dollars to get our money back.
What did you do? My package is not moving for 1 month nwo, it says enroute to DHL e-commerce.. Aug 19 is the last update, the estimated delivery date is September 20, don't know what to do
Hello! Love watching your videos while I ship and list items! I am currently operating out of one EBay shop but my items really fall into extremely different categories .I sell vintage and collectables because I genuinely enjoy it. I also sell New liquidated merchandise because it's easy and they give me daily sales. Should I be running 2 shops? Is it a difficult? Thanks!
Hey Lonnie, quick question: If you had a T-Shirt listed on eBay and a buyer buys and receives the item and then messages you that the shirt is the wrong size. You then look and see that you mis-typed the size in exactly one area of the listing but the photos show the tag being what it was. Is the seller at fault or the buyer?
I would still say it's the seller's responsibility. There's a chance that the buyer did not look at the photos when they purchased the shirt. I've experienced many times when the seller asked me for a return because they did not take the time to read the description and/or the photos.
Hi Lonnie, I have a question. I notice you don't send a packing slip along with your orders. I usually print off a PayPal packing slip. Am I missing something? Chris (Slowmo67 on EBAY)
Question on selling lower value video games. If a video goes for $15, why not just offer free shipping and bump up the price to let’s say $17.99. Wouldn’t you think a buyer would choose “Free shipping” listing over a listing that charges $4.00 shipping? Thanks
It's a game of psychology right? Sometimes I feel like that lower item price may suck them in, then shipping gets tacked on top. Just depends on your preference. This doesn't apply to individual video games, but I do not offer free shipping as the weight goes up into Priority class, I do calculated and let them pay something reasonably fair -- that way I don't have to set a high built in shipping cost that penalizes my Zone 1-5 customers, and on the other side of the coin I don't get screwed over when I didn't set the price high and Zone 6-7 inevitably orders that 6 lb "free shipping" item. The disparity between those particular Zones seems out of whack and will bite a seller hard if they aren't aware. I also think buyers in general need to be aware that shipping isn't free and to have some idea of what a return is going to cost them. Just my choice, some people have free return shipping built into their business model and more power to 'em.
I got my knife last night! It will be up for sale on eBay for $99.99 plus shipping on top... seriously though. Follow up question to the missing shipped item. Buyer provided wrong address and tracking shows that item was undeliverable and note was left for buyer to pick up at post office. This status hasn’t changed for over a week. Buyer contacted me with the correct address and I responded kindly that I already shipped and he should track the package through USPS. What is my obligation now?
EBay will side with you and you can remind them to pick up the package before it comes back to you, tracking number has been provided for you in this situation. If it does come back they will either repay for shipping or refund unless you just want it gone. Idk if p.o will change the address if you ask for free 🤷♂️
In regards to the f lowrey comment - You missed part of there question. They said they put the difference in shipping in the box. You should refund through eBay so there is a record of it so if there is a problem with the package being lost they would not have to refund the full amount customer paid. If they just put money in the box they have to refund the full amount customer paid and also the money in the box is gone.
I've only had one package get lost lately and that was a package going to Spain. Lost the item, had to refund the buyer and I got hit with a $20 charge from ebay. Probably the last international sale I'll make. I'd say that 75% of the time, there has been an issue with overseas buyers. Not worth it.
When you ship something overseas, while at the USPS counter, ask the clerk if there is insurance you can buy for that parcel. If you can't buy insurance for that parcel, that usually means there is a problem with their postal service i.e. theft of mail.
Being a seller this is something that annoys me. When you buy an item the listing has a time frame from when you pay to when they ship. It can be 1 day and up, Some have 4 business days as a shipping time-frame. You need to take note when you are buying so you know when to expect it to be shipped. If you are having an issue with a seller message them and get a communication going. The nicer you are the nicer they are. If you a combative right at the start, you are setting it up for a bad communication. You also need to think about what is going on in the world. Covid is affecting everything so a little patience goes a long way.
lennonscat I’m also a seller and you can’t keep blaming the covid cause your scared to get out of the house. Ive also take 1 day to ship my stuff out cause ppl don’t like waiting and it looks better on you. I’ve tried a couple times to messaging the seller and it’s been past the time he/she had to ship. So don’t write like I’m someone who doesn’t know what’s going on. I don’t want to do the refund but just maybe this is why he is only at a 96% and just so you know if I ever do get it. I would never ever leave a negative on someone but that’s just me.
I had a buyer claim that they never received the package even though tracking showed it was delivered. Ebay sided with me and did not refund the buyer at all. I felt pretty bad about it and was contemplating sending a refund of some sort, but then the buyer starting yelling at me in all caps through eBay messaging. What would you do?
Yeah after the case is closed, you can offer to work with them and open a missing package request with USPS -- but IMO you need to be willing to see that process through and if it doesn't turn up, be open to offering some form of refund at the end. If they're yelling, threatening, cursing, I doubt I would do any of that though, probably just report the communication to eBay and add them to my blocked bidder list.
In short, if the item doesn't show delivered, they have you by the balls. So be honest. Look into it and buy time. USPS is useless so be prepared to refund the buyer and move on.
Have you ever had a buyer want a lower price on an item if you mention what you payed for it ie. payed 25 cents and sold it for 20 dollars. after the sell and they watched you
I've had to deal with 2 missing packages in the last month or so. Both times I filled out the online form and the package magically showed up within 2 days.
CMRetro Gaming I’m dealing with one going to a customer and something that I bought hasn’t arrived
In response to the lost package, in the last week there has been a huge number of my shipments that are late, missing tracking and so on. On the ones that are updating there are 3-4 day gaps in the tracking and when they do update they are only about 40 miles from where I shipped them at the distribution center. The answer to all buyers asking about their package in the current situation is Covid-19.... A lot of of USPS and FEDEX are short staffed with people out sick or afraid they will get the virus. You have to tell them it is to be expected. I am blunt about it and all my customers don't question it after that.
I'm having the same problem, especially with media mail
Yeah I found being blunt is working well so far. It is only going to get a lot worse and people don't understand the logistics of sending an item from one place to another.
I used to work for FedEx and all missing or unclaimed items end up in another department per say. Once they get that email an associate will go to those items and try to match it up. Once the package is identified they put a scan on it and move it along. Hope that helps
My wife is a huge IT crowd fan. "We don't need no education...". Keep up the good work and stay safe.
None of my first class packages have been arriving on time. I mailed one on April 23 and it was finally delivered after 19 days on May 12. It sat in a distribution center in Sacramento for 13 days.
Tracking said it was "on the way to next destination". Finally on May 11 it departed Sacramento and was finally delivered the next day only 60 miles away! Thankfully the buyer didn't ask about it. If they had I would have sent them a link to the tracking to prove i had shipped it, filed a claim with USPS, and asked them to be patient.
I have a 60 lb order sitting in NY for 10 days now. Ordered it on 04/21.
Information from the post office that eBay doesn't tell us. I will not ship Media Mail to New York City until this mess is over. They are holding all Media Mail in Jersey City sorting station and not delivering to New York. They are only delivering First Class or better and that is being told me by my post office. Secondly I have cancelled all international shipping. The planes aren't flying and cargo is piling up assorted airports. I have one to England right now that's being held up in Madison WI for Covid reasons and no planes to carry the package. Post office told me to not ship international until this was over. I'm tired of issuing refunds for stuff I never get back so won't ship overseas until things are somewhat back to normal.
Thank you for the info Jeff.
I’m getting this lack of updates on usps daily now. Media mail is unbelievably slow and not updating. Shipped out 22 media mail items the last week and 7 haven’t updated since the original scan.
Greg MacShane and most people just don’t get that the mail is moving slow. I’ve gotten some crazy emails “ like your scamming me”. Calm down people it’s a 7 dollar game lol
I have used several different types of tape guns and my favorite is, hands down, the U-Line one. For whatever reason, it cuts tape better than any other I've used.
Vintage Damon which ULine tape gun, specifically? They have several available on their site.
I've had 3 packages in the past couple weeks go missing. One never got scanned in at the post office. One was tracked tracked to the city's main station that it then leaves to another state from. The third made it to within 100 miles of the destination and then disappeared. The USPS hasn't been very helpful. The one that went missing at the local post office, they sent the find the mail to the destination post office. And then they considered it done basically saying it hadn't even been dropped off yet at the origination post office. The Second the USPS called me 3 days later and told me I should submit a missing mail claim, if it wasn't too late. (Which to me makes no sense for me to have to elevate the issue. They should be doing that already. But I did submit a missing mail form and now I'm waiting to see if they ever find it.) The last has only been 4 days missing and the buyer hasn't said anything yet. I'm hoping it shows up or is already delivered without a scan. I tried submitting a find mail form, but the site wasn't accepting it for some reason. I'll try again in a couple days. This seems like a rash of issues lately. I've refunded the first two. Hoping I don't need to refund the third.
The past three weeks, 3 of my packages got lost!
My usps package hasn't been delivered after 13 days and i even used priority shipping
Hi, I love your videos and they are very helpful. I had a package get lost and I put in a request and with in 24 hours it appeared. I did what you said and the customer was very nice about it.
Hey Lonnie, I discovered something cool on the bulk shipping section on ebay. The Pick list. Have you ever tried it? It's awesome when You have more than a couple things to pick.
USPS especially has been really bad lately, not sure if it’s just my area or in general, but just today someone finally found my package that sat at my origin facility for literally 2 weeks! Arrived may 1st departed May 14th
Well i live in europe, shiped some headphones in the beggining of April, they got to Chigago usps facility on the 27th, still no update on the tracking site, buyer was tired of waiting, open case, ebay give him reason as always of course , they took my money and closed the case.Probably in a few days the buyer gets the headphones, free headphones , how nice :(
I can't ask usps, i didn't pay the shipment to them, i payed my national post office, that did their job and dilivered to usps.
Buyer didn't even bothered to talk to them with the tracking number for any information.
I appreciate the comment about using the iPad to pull orders. My digital camera died yesterday and I have a ton to list and really didn't want to have to buy a new camera. Then I remembered that of course I also have a smartphone, so I do have another digital camera already. Guess I'm old too!
Many airplanes are parked in the desert right now. Packages are taking longer especially to Michigan.
I’m looking forward to the next knife drop. Go figure, on the night of the final drop, a tree that was damaged in the Hammond storm fell and blocked the street - I had to move it out of the way - so I missed out. Priorities. Lol. Thanks as always, Lonnie, for imparting your knowledge upon us.
Hi Lonnie kind of a long question. I recently had a package arrived damaged to the customer. I accept 30 day returns but the buyer pays return shipping. The buyer is wanting to return it but me pay the return shipping and he says eBay will force me to. When I received the return request it asked to provide a label but I received an email saying the buyer has until a a certain date to pay return shipping and return it. I’m so confused thank you for your help!!
Another great video with helpful information. Like how the stamps you bought at that garage sale are selling so great!
Stay safe Lonnie. Where did you get the bench/table you set all the items you pull from?
No lost packages, buying or selling, thru USPS. But I’ve had a First Class package take 9 days to get from PA to SC. Also had a Priority package take 5 days...INTERSTATE. eBay seller was 70 miles from me. Took a full 5 days after initial scan at USPS. I’ve also had a few Priority packages take a full 2 days to get out of my county (usually gone in less than 24 hours). I’ve started places disclaimers on my eBay listings that buyers should know that expected delivery dates are rarely made these days.
Watching this a few days late. Just ordered one of your Box Resizer/Knife.
Ugh...lost mail. With the Pandemic, the USPS has slowed way down. I sell Vintage on Etsy and occasionally Ebay. I do find that once I submit "Missing Mail" claims, it jump starts that package to move within the system. I recently shipped 3 boxes at the same, the box going the furthest made it there first and the box going closest to me, went into a black hole...never got scanned into the USPS system. The 3rd box stalled out in the Chicago area. End of mystery...filed claims on 2 boxes and suddenly they were delivered within 2 days of the claims. I've heard that the USPS is down 40 Truck Drivers right now.
Sadly the USPS apparently doesn't use it's own Tracking System either. I mailed a box to my Nephew in CO...much needed homemade Face Masks for him & his co-workers. The box stalled out right here at my local PO. The staff there was of no help. I filed a claim and it took another 9 days before the box was delivered. This was early April. Last week I got a email from the USPS telling me that they still can't locate my missing box. Yes, that same box that they delivered 2+ weeks after I mailed it Priority.
Had to do this last week. The package was sitting without a scan for over 2 weeks. I submitted the form and it appeared somehow and was delivered in 2 days. Matt
I had this problem once before but luckily it hasn't happened since. I ordered two Final fantasy games for the NES and they never showed up. But it wasn't the sellers fault though. But I was able to get my money back
For that 2nd question i would definitely say don't put cash in the package. If you wanna refund shipping do it thru the ebay/payment app.
I had a buyer message me after he bought a magazine off of me. He was asking what the postal situation was for the state of Illinois, as that is where I am from. Said he had 2 orders that he was still waiting on from other sellers that has been longer than 7 days. I check some of my transactions and seen that mine have been scanned delivered to many areas, including one to the state right above him. Told him, if it was Chicago area, maybe they are having more issues due to higher number of the pandemic, but for me, I currently was not having issues, and that I would keep tabs on the package just to make sure there was no hiccups.
Also, for Ebay sellers, there is a small discount for purchasing labels through Ebay rather than at the Post Office. Also, when you hit Top Rated and also have Top Rated Plus status on your Ebay account, you get a bit more of a discount, so for me, I just add that as profit to offset my fees and materials. Only time I do a refund on shipping is multi item orders where they don't combine shipping before the purchase, but I do to save the extra label and box.
For USPS, you have to fill out that form if your shipment is stuck somewhere. I had this happened to me twice where I had to open a ticket with the USPS. Usually within a day or two, the package will start moving again. Sucks but at least they were able to get it going again.
It took 3 weeks for me to receive my book. Shipped from Washington state to Indiana. No fault of the seller.
A lot of packages have been taking a lot longer to deliver from USPS from eBay due to covid19. I mailed a poster that took 4 weeks to get to the destination.
Any order that has a tracking number should be provided to a buyer as a matter of course I feel. As a buyer, I would certainly want to see the tracking. Is that not standard procedure on eBay?
I have a question. I get customers that occasionally ask me what the shipping cost would be to a particular country (Canada, Nigeria, etc.) I normally just use the GSP. How do find what that shipping might cost so I can inform the customer?
I do check all my package tracking numbers that do not say delivered. One item last year was not delivered and i checked the tracking and it said item undeliverable and it was still at the Post Office in that town, so i copied the tracking and wrote to the buyer and told her it was still at her post office and perhaps she should call or go get the item. She did end up going after it and wrote me and thanked me for letting her know. One other time, a buyer in France bought a Sonneman Kovacs Bankers Desk Lamp from me and 3 weeks later he wrote and wanted to know if it was on its way. I told him to please wait one more week because it usually takes a month to get to another country in Europe. He waited and it showed up as i said. he was happy and so was i. lol.
Lonnie is that your real hair?! 😂
How are the RC cars -can’t find the listing
I believe quite a few of eBay sellers and the like deliberately scam their customers on the postage and packaging costs and I know one personally who brags about what she makes in a year with not refunding overcharged postage. She said if she finds out she could ship it for, lets say, $8 less she'll wait for the customer to say something and in some cases she'll increase the true costs and ship it hoping the customer doesn't check the label. I believe it should given back as honesty is always the best policy.....
It's ok to talk about the knives. It's nice that you have added this side revenue for your business 🙂
"Knives", not "knifes".
COVID-19 is causing a lot of hiccups in the mail system at the moment. I've spoken with USPS at length about this. On the occasion that it does happen, just inform your customers to be patient. The post office is really spread thin at the moment and the number of packages has greatly increased. It will get there, but it will likely take 1-2 extra days. Sometimes up to a week before it arrives. But there's nothing you can do about it, other than use UPS/FedEx/USPS Priority Mail.
ALSO, if it shows as "Delivered" that's a whole other matter, as the seller has fulfilled their end of the deal. Had a customer open a case against me but it was resolved in my favor as it was delivered.
Yes, had that happen recently too. eBay will side with the seller if the buyer files an INR on a scanned 'delivered' item.
For new sellers reading this, if the buyer's being aggressive and/or you think they're a scammer, you especially want them to file an INR case in the 'delivered but I didn't receive it' situation, by doing so they are locking themselves out from leaving feedback. When they open the case, be proactive and contact eBay ASAP (don't wait the 3-4 days for the case to close on its own and give eBay a chance to screw you over), send them the tracking number, tell them you have a delivered scan, and ask if we can get this closed. I've been 100% successful with that approach.
The buyer has no recourse through eBay at that point. I will of course have already asked them to check with family/friends who may have gotten the package without their knowledge, neighbors who may have accidentally gotten the delivery, and the postal carrier. I then tell them we can file a missing package report with the post office, can I have your phone number so that a postal inspector can contact you? Scammers are likely to bail and ghost out on you there. If the buyer jumps through those hoops, I'm a lot more willing to refund on a 'delivered' item.
For a seller aspect I usually will have the buyer confirm the address from the order was correct. 9 out of 10 times this is the issue and then I just refund the buyer. First class mail takes 2-3 months before it finally comes back to me.
I ordered a collection off ebay (5 boxes) on 04/21, the seller didn't ship till 04/28 ughh. The first package of 2 boxes arrived on 04/30 but the other package of 3 boxes has been stuck in transit in NY since 05/03. I contacted the seller on 05/05 and 05/08 with no response so I finally opened a case on 05/12. They finally responded and said they are waiting to hear back from usps. I did at least mention if by 05/16 (ebays policy for case) it doesn't arrive I would like my 3/5th of the price paid returned. If it arrives later on I would be happy to send the funds back to the seller. Biggest thing for buyers is to keep track of the ebay policy. You have to notify the seller within 30 days of the expected delivery date if the item hasn't been received.
Are usps first class packages insured? I sent a first class package across to New York 15+ days later nothing. Not moving or being scanned
All on one shelf! Can't wait!!
What are your thoughts on enabling combined shipping in eBay? Any caveats? Is there anyway the seller could get screwed?
Silly question- Those who comment "1st" "2nd".. what is the significance? Usually most of the time they say they are 1st and could be further down the listing in the order of comments. Plus, If they are posting within a min of the premiere of the vid..means they are just commenting without actually watching the comment. This is a 19 min video...1st comment should not be made until at least 19 mins after clip airs. Is there a special incentive or prize they are getting just for saying 1st?
Lonnie- How many hours per day do you work on your ebay? I mean it probably is 24/7...but Do you have a set time where you will stop every day? or it just depends on the volume and how busy the day is??
Also...you said the "Candice" shelf...do you name all your shelves, or is that specifically products your wife picked out? Why is it Candice Shelf?
Some people need to get a life....1st .2nd...so what????
People need to get out of the mid 2000's. It used to be a thing in some forums. Now it labels you as 1st moron.
Good questions! 💕 How much would you sell the “hippies use side doors” sign?
It was a gift so I can’t sell it Dani Mae, sorry
Hi Lonnie, Casey from N.C.. I am a reseller also, and have watched you for a while now. Very very good content or better flat out information, you and others give to help people get started. Hopefully maintaining also! Have you thought about pre orders for your resizers? I see a lot of them but I know your followers feel they can trust you! As well as I! I'm fighting for a couple feeling if you stamp it it will work for me! Keep it up! Who Dat!
I have had it happen to 3 item. Filled out the forms and 2 have been delivered...finally.
What camera do you use to make your videos?
Hey Lonnie, just throwing out a suggestion for you. Now that your aisles are open now, maybe you could use some type of rolling cart or table to put your orders on when pulling them to help you out when videoing.
Michigan and Texas are horrible right now with packages. I have six in limbo with three cases open up on me...
Got a message asking about a first class item I shipped 10 days prior ( 1966 Fantastic Four comic ) Package was stuck in transit, next city over. I apologized for the delay in shipping and have never experienced an issue with USPS & Opted for updates on package via texts from USPS. I explained they are really busy during this Event... Next day, 2 more messages from buyer... I issued a full Refund. ONE hour later after refund, USPS updates with movement of item...WTF! Lol. Shipped April 27th recieved May 9th
One of 3 items i shipped get lost. When i checked the tracking numbers it still shows shipped but no delivery. i contacted the buyers 2 said they received but one said no received. i told her if she want the money back ill give the refund. she said yes. i contacted ebay and they told me the best thing to do is refund it. and open a claim with the usps. The thing is that it still shows waiting for scanned and the buyer can says no receive yet and get the refund plus keep the item. but the buyer always wins. just refund the money to the buyer doesn't let a negative feedback
As far as money over the shipping, i will refund the money only if the buyer asks me for it. Usually i do not refund because every so often, i, myself, will pay extra over what the buyer sent for shipping, so it kind of balances out for me.
The U-line 3M H180 is the best tape gun I've used, the H-150 is much less expensive but still very good.
andrea bradley the H180 sku is a moving cart. Can you double check that sku of your favorite tape gun?
Question
Can you/Do you list the same item on your different stores? Let's say you have 100 units of one item. Can you list 50 for sale (one listing) on your meanpc store and 50 on your garage flips store? You would use a similar title/same description/same photos (except for the main one maybe).
Cheers,
Julien
Yeah I just had one that was 10 beyond the guaranteed delivery date. All my orders have been taking longer especially the USPS ones
US shipping sounds sooooo confusing to a UK seller 😂
Hey Lonnie. Love your video channels and what you do. I am just starting out as an Ebay seller. Not much movement yet. But hope it comes. My question is how do you figure the shipping? Do you do the calculated or am I not seeing something? Is there info somewhere with USPS that gives you rates or anything? Thanks and keep up the good work.
I had issues with USPS not scanning packages so I started dropping them off (used to schedule pickups) at the post office and requesting a receipt. Once the tracking number shows "In Transit" there is nothing more you as a seller can do but advise the buyer to check their local post office or go to the USPS website and request updates via text or email. USPS can only look up the tracking number and tell you what the system is telling you. You as the seller are covered with the receipt showing you have shipped and the tracking number is showing in transit.
Covered with who? eBay wants a delivery scan.
@@shedflips If the buyer complains they have not received their item, ebay is more understanding to the seller because they can clearly see the item is in transit. Not that the issue is resolved but you have done your part.
I've been having of them more scanned in as well, it sucks. But I'm hoping to head off some of the many issues with no tracking in the first 2-3 days now.
That’s not true. You as the seller are responsible the item gets delivered regardless if usps loses it.
I've been having issues with packages going to Michigan. Up to 3 weeks for priority...ugh!
I live in Michigan. USPS here has been screwed up lately. I ship almost daily and the routes the packages take are crazy. My guess is that one of the main plants got hit hard by the virus.
Same Here, I live in Michigan and it has hit hard for me as well.
@@alanm284 I thought I read a story that there were a couple cases at the Allen Park facility. I've had packages make it 100% on time (usually northern Michigan) and some priority take weeks. So far the customers have been understanding when I explain things
As soon as I see an order come in, I've been sending the buyer a message about possible shipping delays that way they shouldn't be surprised if something should happen, then I get the order shipped ASAP to at least give them a good feeling that I'm not the problem
Take care of the family first n foremost. Keep safe
I'm up to 8 international orders "lost" because of coronavirus, it's pretty frustrating for both sides. Having problems with Ireland, Germany, Italy and Chile. Both first class and priority.
That's exactly what happened to me....Buyer didn't receive an item, I did a package search through USPS & it reappeared the next day....go figure 🙄
I’ve filed a couple damage claims for Priority Mail Shipments since the virus started. And they no longer seem to be paying out, they instead send me a letter telling me to take the damaged item to my post office. Since I’d have to pay to have the buyer ship the item back to me it’s just not worth it. Has anyone else been getting these letters instead of a check? I ship mostly fragile items, so sometimes there’s damage no matter how well I pack them.
If you have made many claims, this may be why, though I don;t really know. I would just make sure all priority packages are insured high enough to cover the item and both ways on the shipping. Then when you file a claim, ask to be refunded for the shipping costs plus the item cost. Just write down the cost of the broken item as whatever the total of all shipping and item value added together. I would not mention to the postal workers that you are adding them all together.
Submitting photo evidence SHOULD be enough, but if they want to see the item, they should have to pay for it, rather then us having to spend another 8+ dollars to get our money back.
Shipped out a priority package and it just got delivered 2 weeks later with no tracking update for over a week.
I've been lucky with lost packages. It's happened 3 times, but each time USPS found it and delivered the next day after I opened a case.
What did you do?
My package is not moving for 1 month nwo, it says enroute to DHL e-commerce.. Aug 19 is the last update, the estimated delivery date is September 20, don't know what to do
I'm curious, what are 'De Cajun Ten Commandments'?
Hello! Love watching your videos while I ship and list items! I am currently operating out of one EBay shop but my items really fall into extremely different categories .I sell vintage and collectables because I genuinely enjoy it. I also sell New liquidated merchandise because it's easy and they give me daily sales. Should I be running 2 shops? Is it a difficult? Thanks!
3m Scotch h190 the best tape gun I ever owned period.once you try it you won't go back.
Hey Lonnie, quick question: If you had a T-Shirt listed on eBay and a buyer buys and receives the item and then messages you that the shirt is the wrong size. You then look and see that you mis-typed the size in exactly one area of the listing but the photos show the tag being what it was. Is the seller at fault or the buyer?
I would still say it's the seller's responsibility. There's a chance that the buyer did not look at the photos when they purchased the shirt. I've experienced many times when the seller asked me for a return because they did not take the time to read the description and/or the photos.
Have you ever shipped the wrong item to a buyer?
I have nightmares about doing this. Never done it but I do second-guess myself when I send out many parcels in one day.
Hi Lonnie, I have a question. I notice you don't send a packing slip along with your orders. I usually print off a PayPal packing slip. Am I missing something? Chris (Slowmo67 on EBAY)
Question on selling lower value video games. If a video goes for $15, why not just offer free shipping and bump up the price to let’s say $17.99. Wouldn’t you think a buyer would choose “Free shipping” listing over a listing that charges $4.00 shipping? Thanks
It's a game of psychology right? Sometimes I feel like that lower item price may suck them in, then shipping gets tacked on top. Just depends on your preference.
This doesn't apply to individual video games, but I do not offer free shipping as the weight goes up into Priority class, I do calculated and let them pay something reasonably fair -- that way I don't have to set a high built in shipping cost that penalizes my Zone 1-5 customers, and on the other side of the coin I don't get screwed over when I didn't set the price high and Zone 6-7 inevitably orders that 6 lb "free shipping" item. The disparity between those particular Zones seems out of whack and will bite a seller hard if they aren't aware. I also think buyers in general need to be aware that shipping isn't free and to have some idea of what a return is going to cost them. Just my choice, some people have free return shipping built into their business model and more power to 'em.
Keep up the good work lonnie. 😎🖥👍
I got my knife last night! It will be up for sale on eBay for $99.99 plus shipping on top... seriously though. Follow up question to the missing shipped item. Buyer provided wrong address and tracking shows that item was undeliverable and note was left for buyer to pick up at post office. This status hasn’t changed for over a week. Buyer contacted me with the correct address and I responded kindly that I already shipped and he should track the package through USPS. What is my obligation now?
In my opinion unless the package comes back to you you're off the hook and if it does come back I would have to buyer pay for shipping again.
EBay will side with you and you can remind them to pick up the package before it comes back to you, tracking number has been provided for you in this situation. If it does come back they will either repay for shipping or refund unless you just want it gone. Idk if p.o will change the address if you ask for free 🤷♂️
I don't ,UPS ground is just as fast as Priority 99% of the time..and better tracking..
In regards to the f lowrey comment - You missed part of there question. They said they put the difference in shipping in the box. You should refund through eBay so there is a record of it so if there is a problem with the package being lost they would not have to refund the full amount customer paid. If they just put money in the box they have to refund the full amount customer paid and also the money in the box is gone.
At Section 17:33 Subber asked where you would buy the Tape Dispenser at: Lowes, Home Depot, Ace Hardware, Sams Club & Costco
Finally got to buy a box resizer !
here in the uk we get charged postage fee's
Love your videos you’re awesome
I've only had one package get lost lately and that was a package going to Spain. Lost the item, had to refund the buyer and I got hit with a $20 charge from ebay. Probably the last international sale I'll make. I'd say that 75% of the time, there has been an issue with overseas buyers. Not worth it.
When you ship something overseas, while at the USPS counter, ask the clerk if there is insurance you can buy for that parcel. If you can't buy insurance for that parcel, that usually means there is a problem with their postal service i.e. theft of mail.
I won a auction and the person still hasn’t shipped it out to me should I do a refund or keep waiting
Being a seller this is something that annoys me. When you buy an item the listing has a time frame from when you pay to when they ship. It can be 1 day and up, Some have 4 business days as a shipping time-frame. You need to take note when you are buying so you know when to expect it to be shipped. If you are having an issue with a seller message them and get a communication going. The nicer you are the nicer they are. If you a combative right at the start, you are setting it up for a bad communication. You also need to think about what is going on in the world. Covid is affecting everything so a little patience goes a long way.
lennonscat I’m also a seller and you can’t keep blaming the covid cause your scared to get out of the house. Ive also take 1 day to ship my stuff out cause ppl don’t like waiting and it looks better on you. I’ve tried a couple times to messaging the seller and it’s been past the time he/she had to ship. So don’t write like I’m someone who doesn’t know what’s going on. I don’t want to do the refund but just maybe this is why he is only at a 96% and just so you know if I ever do get it. I would never ever leave a negative on someone but that’s just me.
Shipping all evens out. Sometimes it costs me more than I originally calculated. I can't add it on to the price.
good advice Lonnie
Crazy how fast those box re-sizers are selling - maybe I'll get one next time lol
I had a buyer claim that they never received the package even though tracking showed it was delivered. Ebay sided with me and did not refund the buyer at all. I felt pretty bad about it and was contemplating sending a refund of some sort, but then the buyer starting yelling at me in all caps through eBay messaging. What would you do?
Yeah after the case is closed, you can offer to work with them and open a missing package request with USPS -- but IMO you need to be willing to see that process through and if it doesn't turn up, be open to offering some form of refund at the end. If they're yelling, threatening, cursing, I doubt I would do any of that though, probably just report the communication to eBay and add them to my blocked bidder list.
Nice way to use IPad for quick checking!
Ive ordered over 5 grand in guitar accessories in last month no issues
Soon as you said "first thing karen got was" the first thought i had was "the manager" lmao sorry 😅😅
and I missed out on a re-sizer again.... sigh
TFS Friend, always a pleasure!
I still havent gotten one! Everytime i try they are sold out:( Im Eastern time, but i work until 8pm so i can never get to them on time:(
In short, if the item doesn't show delivered, they have you by the balls. So be honest. Look into it and buy time. USPS is useless so be prepared to refund the buyer and move on.
Can you post a link to your store?
Yes in description for every vid :)
You should watch Phone Shop if you can find it. It's a Brit comedy slightly similar to IT Crowd
I sent a few offers on some of your items but both ran out of time :(
Have you ever had a buyer want a lower price on an item if you mention what you payed for it ie. payed 25 cents and sold it for 20 dollars. after the sell and they watched you
Thanks for sharing
I can’t seem to get a knife!!
Hey Lonnie. Im addicted to this channel. When will you reach listing for the RCs? Have a great day. Cheers from CANADA