10 COMMON MISTAKES BEGINNER EBAY SELLERS MAKE
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- Опубликовано: 1 июн 2024
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Хобби
I was brand new on eBay in 1999 and went to 2 auctions buying some great stuff to resell. I had everything ready, I thought, then listed about 150 items with great pictures and descriptions. It took one whole day, but I got them all in. Then my mistake, because I started them on one day, they all ended 7 days later with a bunch selling, 123 out of 150. I started getting payments in, mostly by money order in those days, but they all came in a hurry. Then I had to pack and ship all of them. I actually had to take a week vacation to get them all out. KNOW YOUR LIMITATIONS. LOL
oh no, that's crazy :o But glad you were able to ship them
now imaging having 5k items in your store )))
That's hilarious. But sucks at the same time. At least you got the money and vacation in to do all of it. Way to go! 🤙🏽
I guess that was a good problem to have tho! Haha
Avoid returns by being honest about your listings and not completely fixing up your photos to make the item look better. Take pride in packaging your item and prepare it as you would want to receive it like.
Also, my rule of thumb when buying from second hand stores is: only buy it if you would buy it to give to your best friend. Dont persuade yourself into thinking you can clean it or fix it because you will waste time and not make much profit. So if it looks good enough to give to a friend as a gift then its good enough to try and sell. Good luck my friends ❤
yep it's pretty damn simple - I've had one return out of 1,500 completed sales and only one negative strike.
great advice! the best Ive heard of abuy feedback
I got a discontinued Swiss Army Knife from a tag store that they marked for $7. They typically go from $25-over $100 depending on the condition. Well it was filthy. I cleaned it up and it sold for $79.99 on ebay.
Description accuracy is KEY!
That, and using photos of the actual item you are selling (NOT a stock photo) will save you a lot of headaches.
When describing an item, I under sell and over deliver, and I always ship quickly. I have my handling time set to 3 days for a safety net because I have a full-time job, but I usually ship same day or next day. Those 2 things are what I get feedback on the most.
Same here and I never have any problems. 0% defect rate forever and 100% positive feedback. Not even a single neutral.
I do the same thing !
i do the same exact thing!! i always ship before the 3rd day
I didn't have any printer when I started and would use the qr code and have usps print them. After a month or two I started to hate waiting 20 min in line to get the labels (I live in a larger city). I bought a "broken" zebra thermal printer on ebay for like $35, adjusted the settings and got it working great. Then signed up for a UPS account and requested 10,000 shipping lables for free. My set up cost $35 and have been using it for 3 years.
I am a reseller and I only use my cellphone and I print all my labels off at post office from QR codes. It's free. You save on ink, labels, and printer.
Same man
I live in the boonies so the post office is a trek! I save gas money shipping from home.
I never even thought of doing this to save on the overhead, and I go inside the post office with every shipment. Thank you.
I do the same I find it more convenient
Do you use the kiosk?
I think it is funny when I read "never worn" BUT they show a picture of them with them having it on. Great information!
Brand new, only used twice.😂
@@runningforthekingYes 😂that's funny when they say that.
YES YES YES
In that case store that offer fitting room should be considered used or preowned clothing lmao
@Undisclosed_FBI agreed. Let's say you get a gift, it's too small/big/not your style and you know this b/c u tried it on...as well as the people at the store who tried it on. But it's still got tags, never left the house, was only worn to try on.... I wouldn't be mad. That is certainly not used. Who know how many people tried it on in the store. Wash your stuff regardless if your buying clothing. ❤
Amen to all 10 points. The one I like the most is "don't let fear drive your business decisions". I build loss into my eBay business even though I do this part-time. Expect it, refund it, move on. It's not worth worrying over! Amazing video!!
I agree been selling on eBay 23 years mostly successfully, the attempted scam is definitely the biggest hurdle to overcome. Great video, thanks for making it.
Is there any way to prevent receiving empty tracked boxes back?
@@onetrues3978 I film myself (with a date stamp) opening return boxes. Of course, people will say that videos and date stamps can be faked, but it will go a long way towards your case when fighting with eBay about it. (I also film the packaging and boxing of more expensive items when I'm shipping them out.)
I always get the eBay/USPS QR code on my phone and let the post office print it. It's a free service and you don't need to have a printer and the cost of labels or ink to deal with. Just be sure to write the name or zip+4 code on the package so you don't mix up your labels.
I'm a postal clerk, and I just love those QR codes! Easier/quicker for me...and, I assume, sellers also. So many people who print their own labels don't attach them to the package properly (i.e. scotch taping 2 sides), so this way also ensures they'll stay on thru shipping!
How do you get that QR code for ships?
A few weeks ago I saw a man in a post office realize that an item he sold was going to cost over $100 to ship, which by his reaction was more than he sold it for. He was having a melt down.
I set a free Styrofoam cooler I had in my garage on its side for my photos of medium to small items. It takes fantastic white background photos.
Thanks for the info!
What do you use for lighting? 23:52
I’m for sure gonna do that. If it’s not a reflection it’s my shadow when I’m taking pictures.
One thing that I think has changed since you started is label printers. For $80 on Amazon I got a device that connects to my cell phone via bluetooth and prints peel and stick shipping labels 4x6 for less than 10 cents each (buying them in small quantities much cheaper in larger batches) and NEVER needs ink. Even at only a couple of sales a day, at the rate my ink jet was chewing through ink cartridges, this thing will pay for itself in less than 60 days. And it reduced the time and hassle factor of doing by about 10 minutes per label.
Which printer is it? Thanks!
Hey which one is it?
Something that happened to me ONCE was a return on a piece of equipment. When I received back from the buyer it was obvious that they swapped parts out. So they scammed me to fix their broken unit.
e bay never backs seller im thru with e bay
I still use my cell phone and ink jet printer and have for going on 25 years of selling on eBay ... it works for me and have over 11,000 feedback so I sell alot
Do you get scammed very often on returned empty boxes??
I started thinking that something was wrong and thought it was eBay. I started watching you and others that sell every day. Changed my mind quick!
One quick note on keeping inventory. You don’t have the custom sku field as and option in your listings if you don’t have a store subscription. Instead at the bottom of your description you could always put something like Inventory:XYZ. That way you will still have it written in the actual listing and it will make it easier to find things as your inventory grows. Lonnie uses a perfect example when he says that in the beginning you will remember where you put every single item but after a while of listing more and more it will no longer be easy to figure out where you put everything. Hope that helps.
You do in the UK
I don’t have the store anymore, and maybe that’s the difference, but I do have the custom SKU. Maybe it’s because I use to pay for a store a couple of years ago, I don’t know but it’s on the bottom of the Item Description tab and shows up on the feed.
I don't have a store but I have the custom sku in my item specifics now, and I use my phone.
Thanks! That’s a great tip because I don’t have a store yet!
Taking good photos is so key. Too often I see a seller write "see photos for condition." That's typically ok, but if the photos are crap, I'm going to assume there's something wrong that I can't see.
absolutely! And if you don't want to take some well spent time, even a few minutes, to endorse your product and yourself, frankly you don't deserve to win! I certainly wouldn't buy anything if I saw that Line. No matter how much I may have been interested in the product. That one line says ALL; " I want your money, but YOU have to work for it. I don't care about You, Your time is not important to me. I don't have time to help you. "I like being broke and unlikeable" lol
I'm pretty sure I've made almost every one of the mistakes you talked about. I've been reselling a lot of years but only on Ebay for 6 months. It's people like you guys who have shown me how to do this and I appreciate your knowledge. Thanks
12 years selling on ebay and guilty of almost all mistakes mentioned. Except misrepensation. Great video!
Great vid guys! One more general point - sellers should not be afraid to learn new things and revise their strategies. Be flexible, be smart, don't be afraid to buy things that need to be researched. How many times have you two shown the Ebay reseller community of the great opportunities there are to make big profits on things that take a little work and research?
Christmas animatronics, Italian cookbooks, Walmart pins, and now EVEN NUTCRACKERS that you are selling long before Christmas!
Lonnie and Candice are great role models for us all to emulate!
Thought this was brilliant. This applies to everyone globally and I’m in the UK. I started my eBay as a hobby a few months ago so consider myself new to the idea. The only thing I would add is that I always post/ship using a ‘tracker’ service, most people are genuine and honest but you’ll always get the odd one whose not so I cover myself and my buyer. Good selling.
Good call on that, Insurance is a good idea as well for pricier items.
I was a powerseller, back around 2002-2004ish. Sold on ebay almost full time and now I'm just a part timer. I really on resell if I can make a barrel of money. My friend I ship him equipment to Canada from the here in the states. He's impressed that I can pack stuff beautifully, and get 10lbs of stuff in a 4lb bag and it's packed for war. That's Experience.. HAHAHA
I just discovered you guys and I am so happy to subscribe! You both are so down-to-earth and easy to watch and super nice too! I've been selling on eBay for almost 20 years and I so appreciate how you described being honest in your listings & photos! I always say "imagine you're the buyer, how would you want to be treated" and you guys nailed it 100% ! I think all sellers should start out on eBay as buyers so they will learn Jesus' advice - "Do unto others as you would have them do unto you"..........Thank you for an excellent video and I am so excited to watch more! God bless you both!😊😊
I’ve been part-time selling for two years but recently stepped up to selling more hoping to supplement my income more. I don’t plan on quitting my job, I’m an ER and ICU nurse, but I do plan on using eBay to pay our car payment and vacation.
This is a great video! Especially shipping and item descriptions. Ultimately, if you exaggerate your item, it’ll result in not only a loss of immediate money but also your rating which I believe will move you down the sellers list.
My suggestion, and this was my mistake, is that when you start, start with being organized. (Edit: as I was typing this they started talking about this! Lol) I made this mistake but it catches up as you start to get more items and more orders. Then it’s very difficult. I’ve spent many wasted hours reorganizing when I should have just started off slower but more organized.
Hi sister. I'm a ER nurse trying to escape nursing. Wish you well.
So great to see and hear you folks again. Lost you during Covid (my fault).Always so helpful. Thank you for bringing real and sharing the nuts and bolts of what you do. Looking forward to more soon.
I agree with 99% of everything you said but I have sales only one time a month for about 48 hours. Zero dead and no views after that. I suspected something other than my items and listings was at work.
Yesterday my friend tried to find my store as a buyer. It took us 30 minutes of trial and error to finally get her to see my store on her laptop. She buys on Ebay all the time and is experienced in looking at stores.
I plan to call Ebay as this may be part of my visibility problem.
Even I sometimes have a problem finding my own store on line.
I
Great video. Spot on tips. I find that good descriptions (pointing out condition issues multiple times) & really good packaging are the two best ways to avoid unhappy buyers.
My pet peeve are sellers who don't specifically mention any condition issues, but instead just say "See photos for condition". A). Many times pics aren't good enough for that. B. ) Not everyone is shopping on a device that allows them to really zoom in on photos. C.) Some people have vision issues that make playing "Eye Spy" with Ebay pics more difficult. If there's an issue, definitely get pics of it, but take a minute to mention it in the Condition Box as well.
You guys are so blunt and it comes from a place of love. It shows. I absolutely enjoyed this.
With regard to a budget option for a light box, I have used a piece of poster board and put it on top of my stove and the overhead light from the stove works great! I’ve also used a couple of white trash bags and taped them up instead of poster board.
You guys made many great points. I've been on eBay since 1998 and I see many people make these mistakes. As far as shipping goes, I also use Pirate Ship to save on USPS and UPS shipping. Look forward to seeing more of your videos.
I find eBay having the same rates as pirate ship 🤷♂️
how do you figure shipping cost/weight before shipping? How do you figure shipping not knowing where it may ship to? that s what I struggle with
@@jmeredithD2 it’s usually around the same amount, what’s more important is the weight
Hello, I was wondering do you offer free shipping also? Does that help the item sell quicker?
Pirate ship is amazing. You can link all selling platforms to it and it instantly downloads all orders and it’s cheaper
The photos with a decent camera is not just about better photos it is also about time. We were spending an in-ordinate amount of time connecting our phones to our computer to do listings. I pulled out an old phone and started using it. It is always connected. I think a scale is a must also. You can't list unless you can give a weight.
My number one mistake that new sellers make, and why so many quit after a couple of months, is not having a clear understanding of costs. It is way too easy to be mislead into believing you are making a profit when you are actually sustaining a loss overall.
Buy for £1, sell for £3--"Hurrah! Look at me, I've tripled my money!".
Deduct eBay fees, cost of goods, packing materials, postage, fuel for the trips to buy the item, post the item, ink for your printer... suddenly the profit has disappeared. Add (or subtract!) the cost of items bought that are faulty or simply don't sell and new sellers can quickly find their business sinking. Often the reality only hits home when they notice that the start up pot of cash they had has dwindled rather than grown and they are having to dip into their income from the 'day job' to cover fees or shipping.
While it is far too time consuming when (or if) the business starts to grow, it is worthwhile for at least the first few months to keep a very detailed record of income and expenditure right down to individual items.
Keeping a grip on costs isn't just a problem for new resellers, major corporations can find it difficult too. A fairly well known tale here in the UK goes back to the 1960s, when the UK was still a major car manufacturer. An iconic vehicle of that period was the Mini--a very compact low cost car that captured the imagination and became the trendy fun thing to drive. Only after the car had been on the market for some years did the manufacturer realise they hadn't done their sums right and were losing money on every car sold...
Count the pennies and the pounds will look after themselves.
As a bonus, keeping good records will also make it a lot easier when it comes to dealing with the taxman. Remember that losses can be written off against income elsewhere!
You are blessed to have each other and kind to help others. I had a friend who sold on EBAY and before she listed anything, she would photo it, number it, wrap it to mail and do the same with all new items. Then she would list them and when she got an order, she would just have to put on the buyers address and send. I need to increase my income but I am childless, elderly, ill, alone and my 2024 Social Security income went up $44 but my Medicare premium went uo $25 and Healthcare Medicare Insurance went up $300. I do not watch TV or have any social media and only recently purchased on EBAY. Every purchase was A-OK. But I think becoming a seller would be too hard. Thanks for being caring people.
I'm a new reseller and I don't skimp on packaging,ever. To me that's the best insurance I can buy to get my items to my buyers safely. And my feedback reflects it also.
I’m excited to get started! I’m happy to say I’ve already followed so much of your advice. I have the basics, but nothing crazy (printer, laptop, phone camera, ordered boxes from USPS and set up an account). I have a stockpile of boxes and bubble wrap, and I’ve been studying videos like crazy! I really appreciate people like you who are willing to share your experience and mistakes to those of us starting out. Definitely some great advice here! I’m subscribing so I can learn more! Thanks, guys!
I'm happy to hear someone FINALLY say "Returns are part of selling online, it's risky" .. People think it's the end of their business getting scammed or get multiple returns. Thing is, bad things happen if you open a brick & mortar, things happen if you have garage sales. You're going to get customers that do not have your best interest in mind and selling online is no different. It sucks to lose an item, but really the time invested crying over it, fighting over it and how it becomes all you can think about hurts your sales more than that 1 return/scam.
Absolutely!!! There is Something in EVERYTHING that happens to us that we can learn from. "What is this trying to teach me?" Find the blessing, analyze it, dissect it, learn from it, and when you get what you need from it, Move On. Ah! the freedom to never quit, Don't give up! Keep going! Smiles, Gina
I sell a LOT of different items on eBay- the ONLY THING THAT COMES BACK IS CLOTHES !!!!!
Thanks so much for the tips. This has been really helpful!!!
Thanks guys!! I really appreciate the info!!
Thank you for the help. There were things I needed to hear.
Experienced seller here 👋, all great points here people, Lonny and Candice know what they're talking about. I wouldl like to add to buying shipping supplies like bubblewrap for example. Think about it this way if you dont want to spend $50, $60, $100 on that bubble wrap and boxes. If you have a $40 order and you pack it like crap and it gets to the customer broken well now you have to refund those $40 plus the shipping fee. Those $40 would have paid for the entire roll or rolls of bubblewrap
Thank you for the honest advice. Greatly appreciate it.
This is very helpful thank you both so much have a great Friday
Thank You so much for your input. Listening and learning.
Thank You’ll for the advice and information 😊
Lonnie, I really like your new haircut and beard trim. I suggest that you prepack all those nutcrackers. It will protect them from dust and chips. You will be able to stack them up. You will be so glad that you did when the busy Christmas season arrives and you sell many each day. You and Candace made a great buy on those nutcrackers. Thanks for the informative videos.
Great video! Very solid tips! Thank you!
We've been selling our house clearance items online and doing videos on YT for abt a year!
Wish i knew these tips when starting out!? Would have saved a whole lot of time 😂
Everyday ia a learning day!
I’m new at this and this is a GREAT video. Thanks so much!
Best video I saw in a while. Just Subscribed. Thank you for this push I needed.
I'm just starting as a source of some extra $$ when I retire. Thank you so much! This was really helpful.❤
Awesome video, thanks for all the tips it will really help me get started.
This video is a year old. However, if you ever get to see this, I loved this video, but what I loved more was your hair color! That color is a beautiful shade of turquoise, and it looks super great around your face. Really, it's so pretty.
I've just never seen someone pull off that color before.... Great video, you two~
💫🧘♀️💞
Candice just said thank you when I read your comment
Great video! Really helpful, thank you!
Enjoy seeing you both thank you for all your info you put out there you guys are really awesome blessings always
Excellent video. Thank you.
Best advice for newbies I’ve seen. Thank you!
Thanks for your realistic help. So helpful and you two are so down to earth i really enjoyed this video.
This was really helpful for me. Thank you so much for posting.
Very helpful thank you, you explained things that others don't
Thanks so for the returns film the unpacking LOL a lot of good tips thanks
Excellent video! Thanks for the info.
Really enjoy these types of videos from you. Please do more.
Great information. Love the sign Beanie Baby Blvd and the one below it.
Thanks you two! Great couple! Luv you guys!!
Really good advice and reminders for anyone selling on Ebay. Great video!
Thanks so much for the great advice! Just watched on tv, but dud want to come on and say, THANKS!
I love the way you describe everything! I definitely want to learn more!
I watch you all the time to learn. Thanks for your content.
As always…great video and so informative!😃 You two are spot on in my opinion on your list. Thank you for your content.
Outstanding advice. Thanks!!!
Thanks to you both for all the tips❤
Great information! I'm going to try an EBay store soon.
This is my first time coming across you guys on you tube. But I love the butt kicking lol. Great advice. Thank you so much
So helpful! I'm so glad I found your you-tube channel. So far, the best advice by FAR of all the you tube resellers I've watched. Thank you for sharing your experience and knowledge!
Lonnie & Candice...this is an amazing video!! Great tips!! Thanks so much & happy selling! ❤❤
Great practical tips! Thanks launching my store within a week.
Such sound advice. A must watch for any old & new reseller.
Thank you very much for all of the info!!
thanks for the this piece of content out...great stuff!!!! you should once in awhile do a top ten bad buys
I needed to hear this! Very helpful
I am glad I came across this video, great stuff! Thank you for sharing so many helpful, tips and tricks! :-) Happy selling!
Nice video, thanks! I'm just starting out on this reselling/business owning journey and some of these were things I were thinking about, I appreciate the confirmation :)
Outstanding Information! Thank You
As a new reseller myself I just wanted to say, I agree with most of these - except #10 - not saying all cases, but sometimes it truly is just eBay issues and has 0 to do with your items. About 5 weeks ago I had the first day on eBay with 0 sales in a very very very long time, for clarity I have done eBay for years but was strictly sports cards. Beginning of this year I decided to go into full blown reselling or as I like to say "Miscellaneous Reselling" - It had been a very long time since I had a day without a single sale until that day, the next day I did over 400 in sales and went on a string of about 3.5 weeks where every day had 250.00+ in sales (keep in mind I have less than 1k items in my store, and just started so 250+ a day was great for me) - again not saying this is always the case but it's also not always just the stuff you're selling either. Also to add some to the list that I have found and that could help others - use YT videos to LEARN items you may not have realized were valuable or that you'd likely skip over if you hadn't seen them and how well they sell, BUT DO NOT use YTers to feel like you're doing something wrong if you're not doing the amount of sales or dollar amount in sales they are doing. You have to remember you're new and you need time to scale, its a marathon, not a sprint. Another important thing to add is know your location - what I mean by that is realize that just cause Candace and Lonnie might be able to find Cookbooks constantly in Louisiana doesn't mean you will ever find a decent cookbook in your area, know the lay of the land, think about the demographic of people in your area, think about the time and travels it'll take to source items, and then figure out what may be better for you to search for consistent inventory of. Some folks it may be vintage stuff, some may be more modern items, some may be farming type items, some may be cookbooks....learn your area, and what you can find that will sell good - overall thought the video had some great tips, I dabble with the YT stuff just trying to vlog or share my journey and hopefully it can help new folks as well seeing someone whos new doing it! *****ohhhhh also forgot, remember that YTers who have a large audience do pull some of their sales from viewers, not that is a bad thing, but its something else people see these videos and wonder why they're not doing the same thing, the viewer sales from larger channels do help push their sales a bit as well*******
Crazy Lamp Lady has a disclaimer on her channel "Because of who we are- we do sell things at a higher rate , PRICES VARY, so you should investigate prices on your own" OR something like that . Meaning "People buy stuff from Us as we are RUclips Super Stars. Thus a Pyrex bowl that is worth $14.00; will get us $39.99 because people fell like they love, trust and want to support us". Your same Pyrex bowl will sit and not sell. Ever. People also LIVE VICARIOUSLY thru the RUclips Ebay seller because they are stuck at home with kids or a boring office job and would LOVE to "go shopping for a living". It's just the way it is.
@@LannieLord 100% - and its understandable, having a large YT audience is essentially more marketing towards what they're selling - even though I have a channel, I actually haven't shared my store link or anything cause I enjoy gauging my sales performance without any outside influence to see where I am actually at and how I am doing in the reselling space. I always say it's not hard to find someones store if anyone really wanted to, just search the sold items i've shown, but its nice to see how things are going without any outside influence of sales - i've actually been very happy and proud of the way things have gone this year!
@@LannieLord This is a great point. Yes, I watched CrazyLampLady's auction on WhatNot a few times and thought - there is zero way that these items would sell that high on other platforms - and came the conclusion that it is her popularity as an 'Influencer,' her sweet personality, knowledge of most items, candid when she doesn't know, and people are just paying a premium just to buy from her. She is really so transparent and comfortable being on 'live auctions' - - she deserves the premium. There is a lot of work that goes into what she does too - as are EBay seller's like Lonnie & Candace who make additional sales based on their audience - they've earned it.
Hey you two. Great video! Very informative and helping me get started. Do you have any pointers on how to get product moving?
Wow! I am so glad I found you guys. What a resource! I am excited to watch a lot more of your videos. Thank you for taking the time and making the effort to be of service.
This is probably one of the best and informative videos I’ve seen by far! You guys covered everything and in detail. Much appreciated ❤👍🏻
This video is a must for all eBay sellers new and seasoned. Very useful! TY❤
4:40 - I take a high powered flashlight with me when clothing shopping at thrift stores/estates. I look insane flashing the light in a store/estate sale but as mentioned, it highlightes stains, rips, and other defects.
Really useful insights guys, thanks a lot!
Thanks Dan & Roseanne.
Nice advice. Own your mistakes and failures & and success. 100% agree
Good Knowledge! Helpful! Thanks.
Give the old sniff test. One time, and I wasn't a new seller, I bought a bunch of paperback books that the people had displayed outside on a trailer. They looked great. When I got home and sorted, I noticed a really powerful smoky scent. I did point that out on the listing, but people don't want to buy items with cigarette smoke (or musty odors). You may sell it but not get as much money for it.
Great informative video!!
I'm about to set up my store and this is very valuable information
Very informative! Thank you.
Glad I found your channel. Good info.
Good stuff! Thanks!
Great vid guys! Lots of great info!
Thank you so much for this you guys I'm a new subscriber I listen to my first item last night