@@stevengrotte2987 you don't know U-Haul well. Nor John Deere. Nor AAA motorclub. There is NO LOYALTY in big business. They will sell you out for a penny per unit, or less. Same with about 70% of private individuals. (Sadly). Example you say?? China just tried to wipe us off the face of the earth, and STILL folks FLOCK to Wal Mart and buy cheap Chineese SHIT.
This right here is the whole thing. From a purely pragmatic view, setting being a decent human being aside, THIS is a huge win. On top of this, word gets around and having people advertise for you, for free, is no small thing on it's own.
Hard to say, when business was all about who you knew, yes that may have been true, but now the person you talk to might change every 6 months, and the new guy picks via lowest price.
@@user-yd7me7ns1o You have a good point. Most often, if the person doesn't know you, they tend to go with the lowest bidder. On the other hand, in the world of towing and auto repair reputation is big. Being the lowest bidder only carries you so far.
yea im sooo sure that multi million dollar cross country company is really penciling on under this doods contract that he fixed x vechile without bringing it to shop.. all they give a shit about is how fast u show up and if ur ppl get it their without totaling it. u probaly think that working 10 hr shifts will get u a raise dont cha
Well honestly listening to what he's saying in this video, while yes they are honest it's their own screw up. He called the lead technician who said the truck left with the correct amount of oil and it looks like new oil so I'm assuming they did an oil change. The shop left the oil filter loose and caused the loss of oil so all they're doing is fixing their mistake. Honest, yes, but it's not like they're doing a huge favor by fixing a screwed up job.
@@smilingsamurai5590 The guy who fixed it didn't screw it up. He could have done exactly what he was told and made a lot more money. He did the right thing and saved them money. He was a tow truck driver, not a mechanic.
I was raised on "treat others how you would want to be treated". I would have done the same thing you did. Just by that one action, you boosted your business, and gained the respect of your base. Keep up the top-notch service my man!
I've always hated that phrase because it's complete BS. Essentially, as it turns out, the way that I want to be treated is considered"rude" or "offensive" to everyone else. So I've looong since stopped treating people how I would want to be treated and reverted to how I think they want to be treated.
Sadly, it's not as common anymore. And sometimes, it's lack of training and/or thinking that causes the issue. I try to think of ways to save the customer money in the long term.
I completely agree. In my business I have long term customers like this. Doing the right thing means they will never call someone else. Also throwing in a freebie when they are in an unfortunate situation goes a very long way. In the end it just helps you sleep at night too knowing you're not one of "those" people.
You say "costs you a job," I say, "gained you respect," - and hopefully many more clients. These days not many companies will go above and beyond by doing the right thing. Kudos to you.
@@getahanddown well, if your vehicle has an oil pressure gauge, you should be watching it. That's what gauges are for.... 😊 I drive a Chevy Cruze and it doesn't have an oil pressure gauge. But if it did, I'd be watching it just as much as I watch my temp gauge...
My experience with tow truck drivers has always been great. A lot of them seem to be genuine like this guy, going the extra mile without being asked and save you money when it would be easy for them to do otherwise. I’m sure there are some bad ones out there but it seems to attract a lot of chill people.
I had a tow truck driver send my truck (when the water pump died and I had no time to fix it) to a local shop. The shop there I only paid 400 bucks for the water pump new coolant AND a blower and had me on the road the next day. that driver was also a fellow co-worker from a retail job we both had.
You deserve a medal for what you did. Hope you got paid for your time, oil and filter. Hope the fleet mech that left the filter loose gets a repremand. Hats off to the customer (who rented the van) for noticing the low oil pressure and saving the engine. Much respect sir, and my hat is off to you. We need more people like you. People like you are what make this country great.
Oil filters are tricky, u want to lube seal, hand tighten then give it about 1/4-1/2 turn more to get it just snug because over tighten can be a issue. And because the threads are well oiled it's very easy to over tighten.
@@stonefox9124 They're not tricky. You just have to use due-diligence in getting them tight. I've been a mechanic for 30 plus years. I've made my share of bone-headed mistakes. My mentor told me one time, "Don't put a drain plug in without tightening it. You WILL forget it." Same could be said for oil filters. This one was obviously spun on and just forgotten. All's well that ends well! thanks again.
Man: hey I found the issue and fixed it for you so you don’t have to worry about having to get towed hours away to get fixed then towed hours to get it back. Some internet Rando: wow I can’t believe what a jerk he is. Dude saved the company a lot of money because he was honest and wanted to see if there was anything he could do to fix the issue and he did, I would to have someone like him around me who doubles checks to make sure I’m not spending more than I need to.
I’m a world where the “companies” will complain it wasn’t done by a “professional” and therefore void a warranty, it is great to see you doing the right thing. Great mindset too about making a friend and customer for life. Trust is HARD to earn again when it has been lost.
That's companies looking for a reason to weasel out of honouring the warranty I've always expected companies to be like that so I have things done/installed and keep the box for the item so they literally have no reason to say "no"
They'll definitely come to you as a trusted service in the future, and that could be worth way more than the one-off payday of taking this rig on a multi hour journey.
Your honesty is the reason I’m sure they call you. Honestly, it’s very very rare. In this sad world. We are living in today. Wish there were more people like you Casey. Love your content love your attitude and sense of humor. 😂😂😂
You're a good man Casey! When I run across people and businesses like you/yours...I will always bring them the work needed, even if they aren't the cheapest. Why? Because they are doing their best to get the job done right AND do right by the customer. Awesome!! Oh yeah, of course I just subscribed!
Someone told me “the way you do anything is the way you do everything”. Good ethics is critical and you definitely have it Casey. Great job and good lesson.
You nailed it at the end! Doing the right thing always pays off in the long run, especially when you're trusted to spend other people's money. I've been in the industrial sales business for almost 30 years and my longevity is a testament to that attitude. Great to see it in practice!
That’s why you’ve got a loyal following. Customers and audiences can and will trust and appreciate you for first being a kind and trustworthy human being. Second, for being caring and helpful. Good job!! Your reward awaits you at the end of our journey in this life.
I use to have a service business years ago and ran it like you do Casey. My reply to situations like this was "I make enough money to keep food on the table and fall asleep with a clear conscience, if I gouge you, I only get ONE of those things".
Before I watch this I just want to let you know that if being honest cost you a job it gains you all of my respect. Being honest at a legitimate money cost to yourself is amazingly respectable! I don't know you and I haven't watched your video yet but I'm proud of you! Now I'm going to watch your video.
You just showed an incredible amount of honesty and integrity, which is #1 in any book. That tells me right there that you are ALWAYS the right man for the job.
This is a VERY important video on your channel, Casey....thanks for your honesty and for SURE earning a client's respect is way more valuable than just loading up the truck for their mechanic to find that simple issue. A little sleuthing can sometimes go a long way!!
@@mobilegameclips5628 your last sentence is 💯 % CORRECT !!! The current local U-Haul manager MIGHT keep using Casey due to his honesty. I hope so. Will the next guy? U-Haul corporate doesn't give 2 shits.
My contractor employer of 30+ years was such an honorable man that we never once had a written contract. At the shake of the hand he built multi-million dollar homes and maintained them. His customers were so sad when we all retired. I was always thankful and blessed to have that job.
Casey you are entertaining, honest and relatable! We have all been there at the cross roads of making $ OR doing the “RIGHT-THING” with lots of “hey squirrel moments😢”. Doing the right thing and saving YOU seven hours on the road! I am glad that Grumpy is back with you, but I miss your “daughter-time”. She IS so cute and proud of her Daddy!
TOTALLY agree with you and Nate. I did the same thing when I ran my business as well. I had my business for 17 years fixing hot tubs till I got taken out by pinched nerves 3 years ago.
Casey, You're honest to the core and that's why we all love you and your channel. I'm actually impressed that the customer noticed that it was losing oil pressure. Most people just get in, start it up and drive off.
Back in the VCR days one Portland News channel deliberately popped the fuse on a perfectly fine VCR (& replaced it)and dropped it off at a few repair shops. Only one shop was honest and said, no charge, just a blown fuse. It was the smallest repair shop in Longview. Any other tow company would have simply towed the vehicle to a destination, & collected a few hundred bux. word of mouth goes a long way
You're just an honest guy with a self conscience. Any good person would've done the same. The problem is, people with your character are getting to be a bit of a rarity. Thanks for the positive video. EDIT: That dipstick is measuring from another area code.
Gave you a thumbs-up for doing the right thing. But you screwed yourself out of a nice payday. Also, you did the right thing for a huge corporation that doesn't deserve it, won't appreciate it, and won't remember you for having done it. Not kidding about the "doesn't deserve it" part, either. Look up the history of U-Haul. Short version: Hard-working family man founded and ran the company. Literally all of his greedy children turned against him when he got old! And I mean screwed him over worse than a newly released convict meeting up with a working girl hours after getting out of prison. Last I checked, still family-owned.
What in the world were you thinking? The customer clearly told you more than once they wanted to truck to go into the shop to be gone through and worked on. You ended up spilling oil everywhere and screwing yourself what were you thinking? How do you know there isn't possibly something else wrong with the engine since all the oil leaked out? Now the next customer could be stranded and screwed if there are additional issues with the motor 😢
He was thinking..imma get out of this 7 hour trip , make money from uhaul and this video plus get the feel goods from everyone telling me what a awesome person I am.
It sure does. Several of my customers have told me that they chose me over the competition because they got the impression that the other guys only wanted their money. Right now, I have so much work lined up that I'm quoting a 2-3 year wait time.
Huh??? Funny but just remembering I had this same experience when renting a U-Haul truck, the biggest one on a seriously tough weekend move with zero time to spare. I show up early for the reserved truck, all is looking good and I get in it and, well, shit. Oil pressure gauge starts out okay but drops to near zero before I can roll it even ten feet. I shut it off, get out, look underneath and big puddle of oil directly below the filter. I go in the office and tell them the oil filter looks to be loose, the U-Haul agent says that's impossible the truck was just delivered from the maintenance shop for routine tune-up and oil change. I get him to come out with me and we both get down under, I reach up and easily turn the oil filter with my hand, loose as can be. Agent is not happy I just touched the engine like that. Neither of us has an oil filter wrench. I offer to go not a block away to an auto parts store to buy one, he refuses. Says rules do not allow him or me to touch it. Says he is required to call the maintenance yard to come tow it back in. Well, shit, how about a different truck? He says none available, it's the busy season. Ended up turning a full day's work (amicable divorce, splitting of household EVERYTHING) into a three-day weekend of a small pickup and compact sedan. Missed a day of work. All because of a loose oil filter and rules about who lay hands on the fool thing. Damn but I sure wish it was a Casey La Delle (U-Haul APPROVED!) sort of person on scene that day!
I agree that most tow drivers are good people. Some tow owners, however want the money more. Ie: I had a lawn tractor stuck, then my 2 wd small pick up with not great tires, too Muddy area behind my house & stuck. Called for estimate & owner said $600. Area on solid lawn & easy access where tow truck would be, all explained to him. I guess he just didn't want the easy job. Called another company, came out soon & was less than $200. Easy job. I think more like $125-ish.
I wondered away from CCHR for a second and watched another tow channel. A good recovery with a rotator but the guy barely said a word . I just watched Casey in a sense check the oil in a uhaul truck and talk through it and was like that’s what it takes to get an audience talk through the video even if it’s dumb stuff and people will watch and listen
U Haul's chosen mechanic would have found it and fixed it. Uhaul would have paid him. You saved...UHaul money and took it away from a mechanic. And now, the very next time something goes wrong with that truck...they are going to blame you. So let's count here 1) Cost yourself a job 2) Cost yourself the next job, because instead of going out on another call you spent your time doing this. 3) Saved a multi million dollar corporation a small mechanic bill 4) Cost a working man at the mechanic shop that small mechanic bill 5) Took on personal responsibility for the next few hundred miles of that truck's existence, with n clue what kind of lowlife might be driving it. I understand that you wanted to be a good Samaritan and all of that. I see that you are a nice guy. But son, you make bad decisions.
I don't know what it was about, but if it was about the towing only, what you did could be considered unprofessional. Don't get me wrong, if you did this for me I would be delighted, but some clients (especially large corporations) care more about you doing what they tell you than about nice gestures. I'm sure you cleared everything with your client before you did anything and that they are really happy with your work. Great video
I think in this circumstance, it's fair to charge the tow fee, you saved them a trip to the shop and still worked a fair job for them. *edit - Being "honest" now makes you liable though, particularly since you sourced their parts that now might cause the next breakdown which now isn't warranted because you didn't use the fleet designated parts? Just remember no good deed goes un punished. Make sure you've documented the as is help
I used to sell electronics for a bit down at Radio Shack back in the day. He came in looking for an HDMI cable for his TV and wanted Monster Cable, but asked my opinion. I gave him the run down that basically any cable under 5' would work, and he didn't need to spend huge cash on a high end cable (Digital signal either works or it doesnt - but on runs over 25' is when cable quality comes into play to make sure those 1's and 0's come in strong enough to not turn into a garbled mess). Guy seems super happy with me, I toss him my card, says he will be in touch later about another purchase. After the sale I get completely chewed out by my DM who was visiting our store for not pushing the high end stuff on him and letting him walk out spending $15 rather than $100. About 3 weeks later he calls me and asks me when Ill be in the store. I tell him and he says he'll see me then. Turns out he was getting ready to get all his team cell phones with PTT for his catering business - not sure if you remember Nextel but we used to sell it there like 2004/2005. He needed a business account with 20 cell lines. I ended up walking out with a massive commission and hitting my annual sales numbers in basically a day. He even came back to pick up some sound systems and a new TV for his living room later on. All things he would call me for before he came into the shop because he felt that I was the only guy who didn't try to fuck him by selling him expensive things he didn't needed. He also sent in some of his friends and business partners to come get their cell contracts with me. I became that guy in "I got a guy". It was a great steady stream of commission income started because I didn't try to make that extra $2 in commission on the Monster Cable. I only did what I would have wanted someone to do to me in that situation.
honesty is a hard pill for most to swallow and digest. doing the right thing is the right thing to do. so many just go for the short term money that they blind themselves from future business endeavors. it is awesome to see you set an example for others. A very very wise man once told me , "practice doesn't make perfect, perfect practice does" thank you for living that mantra
Hopefully the integrity that you have shown on this call continues to be rewarded. Its does burn my chops though when the customer doesn't remember these things and awards a job based on the fact that you want $ 6.00 more on a $ 1000.00 tow job to a random stranger next time? But I'm a firm believer in karma so continue to do the "right" thing Casey!
Honest people NEVER have trouble providing a "feel good" story. Like when a customer calls to get a car towed in because of a no start issue just to arrive and see the vehicle was not in park. (This has happened a number of times.) My question is why use an equipment hauler to transport a 1 ton van?
oh you know that repair shop would have been "yep you need a new engine!" money in their pockets they do not care. I just went thru this with my new truck. it was making a weird sound and I was told the transmission was the problem.....they replaced the transmission (under warranty) and it still makes the weird sound. not only that but the new transmission does not shift correctly even after driving it for a couple thousand miles , slipping and just not working correct. so now my new truck is all fucked up , have to take it back again let it sit there for another probably entire month like the first time and who knows what the outcome will be. mechanics are garbage these days, I havnt met an honest one in decades.
I would have done the same IF the vehicle were owned by an individual and NOT a company like UHaul. UHaul said tow it so you should have towed it. If anything else happened you would have been responsible since you took it upon yourself to do otherwise. Glad it turned out to your advantage Casey. You lucked out this time my friend. Best of luck to you.
Good job on the fix. Gotta be careful while you're being honest though. If it isn't in your scope of work to do you open yourself up to potential liabilities and non payment. Yes I have run into scummy customers that will do this or lie and say you broke something else. Always make sure you're covered for what you do.
Casey...you are a damn good guy! Honesty is the ONLY POLICY in my books. I'd do the same thing. I'm so happy to know there are more guys out there like us! Cheers!!
As much as I'm a fleet driver, and my first temptation is to just say that's what they asked for, so I tow it and ask no questions, I also see why you did what you did, they now know they can count on you to be honest and only do things if you've deemed then necessary, hopefully it works out and you get lots of business from them long tern
As far as morals go you did a great job. However technically the company paid you to be a driver, not a mechanic. The truck needed to go to the shop to document the mechanical failures, cause of failure and extent of damage as efficiencly as possible. Now that the oil filter was tightened the original technician can now deny fault and saw his work was tampered with. If the shop chose to take the tech to court their claim will no longer hold. The shop is not assured that they are getting their grade of oil and filter or having the right products installed and the tech can blame you for putting the wrong oil and damaging the engine even though it could gave been damaged from him not tightening the filter. If its a big enough company than white collar office workers are going to look at this and come down on the shop asking when they are having a company untrained towtruck driver work on the truck instead of their mechanic. Not saying you don't know what you are doing, you do seem somewhat mechanically inclined. Worst case the company releases the truck, taking your for it that it's fixed, to a rental customer. What if the oil filter housing was stripped? Then the oil filter may have retightened but eventually came off after so many miles (i have personally seen this as a shop manager). Then the vehicle could have shut off in front of oncoming traffic causing a car accident and possibly death and as a result the company being sued. It's not right but that is the automotive/ diesel industry. But you are a good person and i wish you the best.
What would happen if you did all that and the pressure still dropped? Would they now be paying for the extra time and materials on top of the tow? If the engine fails due to damage sustained while low on oil is your repair work insured? If the hypothetical engine failure results in an accident? Are you liable due to your repair? Stick to what you do and do it as best you can. I don’t think you did the wrong thing but I don’t think you did the right thing either. Let them know what you found and they can decide from there and fix it themselves. Same principle no risk.
Just tow the thing. no corporation is gonna care for your efforts especially one that creates opportunity for liability.. . tow to shop, advise on what you found and let them figure out what to do. but hey, now they have video evidence of you tampering with their equipment( I understand you fixed the issue but, the large bloated corporations don't care).
Definitely appreciate the honesty. Just be sure you always clear this sort of thing with the owner before you do it, because sometimes they won't want the free repair as a matter of liability. If something else goes wrong, you may be legally liable for the damages, even if it isn't your fault or you had the best intentions at heart. Even with kind gestures, you need to be sure to CYA- Cover Your Ass
Nicely done Sir ! Thats way i like your channel so much, you dont pull no punches with your customers ! You give things to them as straight as you can an thats how you do it. I say thank you for sharing your knowledge and experience as well as the adventures you get to go on with everyone Sir ! ✌️❤️🙏
I always go back to the same garage, as they don't overcharge me like some other garages do, and won't treat people like idiots, so it's definitely worth respecting your customer's time, as they will definitely come back.
You're doing good, man. That's the way to live - with a clear conscience. Idk how some people live with themselves at all and it's worse when they try to put down us honest people. Just doing what's right. Props to you dude.
Gave a mechanic my truck for grinding brakes. Gave him my card as I had to leave for a few weeks and said fix/ replace whatever you need try and keep it less then 2k.(thinking entire system). He called me a few days later bill was $60. I had mud in the brakes he cleaned it out and all was good. His honesty earned him a customer for life and quite a few references.
Your integrity is admirable. I’m probably 25 years older than you and I found that even when you do admirable, honest things like that there is no long term business relationship. Managers change regularly and the new people have their own people and you’ll be thrown out.
I agree with you. You should do the right thing because it's the right thing to do. I'm not too impressed with people that try and shine the brightest light on them doing the right thing.
@@nikkimcdonald4562As much as I agree, part of me naively hopes someone will watch this and make a decision to do the right thing because they admired him for doing the right thing.
Realistically he should bill for this, he put miles on his rig and an hour of time. If not he should tow it then do the same repair in his shop and get paid appropriately.
@@BreadAndGatorade at the end he told us, he is going to bill them for the time he spent, and still have a good payday, just not the 7 hours on the big rig.
What the world needs is several million more Casey LaDells. You continually prove what a rare and wonderful person You are, Casey. Thank You for sharing with us. And someone deserves the "I'm a dipstick" shirt 👕. And you probably had yourself a great day afterwards.
Gotta be careful doing stuff like that. They may have a certain type of oil that they use per their insurance or warranty that could make you liable. As soon as you discovered it you should've told them and offered to do that not just do it without asking.
you do realize that if anything goes wrong You'll get the blame. Yes you did the right thing but with the world the way it is right now... you need to CYA.
knowing what is right, and doing what you know is right are not always the same thing for everyone. I hope your interpretation of both catch on to others who should, 'want the business...then the money'. Thanks Casey.
I was a heavy tow operator for 25 years, and I would do the same thing for our steady customers. If it was something small that I could fix, I would do it. The customer was happy to have his truck back on the road and I could move onto another call. My boss in the other hand, would flip out. He would tell me not to try and fix it. We get more money towing it. I feel the same way you do. I wanted happy customers and they would continue to call. I got out of the business a few years ago. I still miss it, but at least I know I treated people the way I would want to be treated. Keep up the good work, and be safe out there.
![Cody Johnson - I'm Gonna Love You (with Carrie Underwood) [Official Music Video]](http://i.ytimg.com/vi/yy9PuYMU29g/mqdefault.jpg)
I don’t want your money, just your business. Words to live by. Mad respect Casey.
❤
@@stevengrotte2987 you don't know U-Haul well.
Nor John Deere.
Nor AAA motorclub.
There is NO LOYALTY in big business.
They will sell you out for a penny per unit, or less.
Same with about 70% of private individuals. (Sadly).
Example you say?? China just tried to wipe us off the face of the earth, and STILL folks FLOCK to Wal Mart and buy cheap Chineese SHIT.
I’ve never heard that saying but I’ll never forget it!
The power of being honest and open is the most relaxed way to do B2B work. "if your business does well then so will mine, let's grow together".
Cute saying but I want both. Without money there is no business
It can never hurt to be in the good graces of a company that owns a fleet as a tow driver. Well done.
This right here is the whole thing. From a purely pragmatic view, setting being a decent human being aside, THIS is a huge win. On top of this, word gets around and having people advertise for you, for free, is no small thing on it's own.
The next time they need a vehicle towed, this guy will be the first one they call.
Hard to say, when business was all about who you knew, yes that may have been true, but now the person you talk to might change every 6 months, and the new guy picks via lowest price.
@@user-yd7me7ns1o You have a good point. Most often, if the person doesn't know you, they tend to go with the lowest bidder. On the other hand, in the world of towing and auto repair reputation is big. Being the lowest bidder only carries you so far.
yea im sooo sure that multi million dollar cross country company is really penciling on under this doods contract that he fixed x vechile without bringing it to shop.. all they give a shit about is how fast u show up and if ur ppl get it their without totaling it. u probaly think that working 10 hr shifts will get u a raise dont cha
I am a retired auto technician and found that people will beat a path to an honest technicians shop. I really enjoy your videos.
I am not a trucker but have found a shop that never needs bringing anything back in plus they are not condescending
That is very true!
Certainly true! However, finding that honest mechanic can be very difficult indeed.
Well honestly listening to what he's saying in this video, while yes they are honest it's their own screw up. He called the lead technician who said the truck left with the correct amount of oil and it looks like new oil so I'm assuming they did an oil change. The shop left the oil filter loose and caused the loss of oil so all they're doing is fixing their mistake. Honest, yes, but it's not like they're doing a huge favor by fixing a screwed up job.
@@smilingsamurai5590 The guy who fixed it didn't screw it up. He could have done exactly what he was told and made a lot more money. He did the right thing and saved them money. He was a tow truck driver, not a mechanic.
I was raised on "treat others how you would want to be treated". I would have done the same thing you did. Just by that one action, you boosted your business, and gained the respect of your base. Keep up the top-notch service my man!
The basic line is" DO ye onto others as you would have others do unto you"
Be the change you want to see in the world
I've always hated that phrase because it's complete BS. Essentially, as it turns out, the way that I want to be treated is considered"rude" or "offensive" to everyone else. So I've looong since stopped treating people how I would want to be treated and reverted to how I think they want to be treated.
You are a good dude. I was raised the same way
Me too
Being honest and a good guy is always the right thing to do.
Well said, thumbs up
Sadly, it's not as common anymore. And sometimes, it's lack of training and/or thinking that causes the issue. I try to think of ways to save the customer money in the long term.
Agreed
I completely agree. In my business I have long term customers like this. Doing the right thing means they will never call someone else. Also throwing in a freebie when they are in an unfortunate situation goes a very long way. In the end it just helps you sleep at night too knowing you're not one of "those" people.
THAT is ONE reason why we like you Casey and your Channel! Your Channel is going to get HUGE one day!! Like 10 MILLION SUBS!
You say "costs you a job," I say, "gained you respect," - and hopefully many more clients. These days not many companies will go above and beyond by doing the right thing. Kudos to you.
This world needs a lot more people like you Casey. Doing the right thing is always the best thing. 😊
The customer did well too. How many watch the oil pressure. Stopping the truck saved U Haul and engine + labour
@@getahanddown well, if your vehicle has an oil pressure gauge, you should be watching it. That's what gauges are for.... 😊
I drive a Chevy Cruze and it doesn't have an oil pressure gauge. But if it did, I'd be watching it just as much as I watch my temp gauge...
doing the right thing would have been putting the right oil in he put in non dexos approved oil voiding it’s warranty
My experience with tow truck drivers has always been great. A lot of them seem to be genuine like this guy, going the extra mile without being asked and save you money when it would be easy for them to do otherwise. I’m sure there are some bad ones out there but it seems to attract a lot of chill people.
I had a tow truck driver send my truck (when the water pump died and I had no time to fix it) to a local shop. The shop there I only paid 400 bucks for the water pump new coolant AND a blower and had me on the road the next day.
that driver was also a fellow co-worker from a retail job we both had.
You deserve a medal for what you did. Hope you got paid for your time, oil and filter. Hope the fleet mech that left the filter loose gets a repremand. Hats off to the customer (who rented the van) for noticing the low oil pressure and saving the engine. Much respect sir, and my hat is off to you. We need more people like you. People like you are what make this country great.
Oil filters are tricky, u want to lube seal, hand tighten then give it about 1/4-1/2 turn more to get it just snug because over tighten can be a issue. And because the threads are well oiled it's very easy to over tighten.
@@stonefox9124 They're not tricky. You just have to use due-diligence in getting them tight. I've been a mechanic for 30 plus years. I've made my share of bone-headed mistakes. My mentor told me one time, "Don't put a drain plug in without tightening it. You WILL forget it." Same could be said for oil filters. This one was obviously spun on and just forgotten. All's well that ends well! thanks again.
He got called for a job, didn't do the job, and stole someone else's job so no one gets paid.
_real american hero right there._
Man: hey I found the issue and fixed it for you so you don’t have to worry about having to get towed hours away to get fixed then towed hours to get it back.
Some internet Rando: wow I can’t believe what a jerk he is.
Dude saved the company a lot of money because he was honest and wanted to see if there was anything he could do to fix the issue and he did, I would to have someone like him around me who doubles checks to make sure I’m not spending more than I need to.
@@mtndew314 ah yes just like how people that give sound health advice are putting doctors out of work
The fact you checked the oil before towing shows you’re better than most mechanics!
Honesty and integrity is in short supply these days. Good job Casey.
non dexos oil great integrity!
I’m a world where the “companies” will complain it wasn’t done by a “professional” and therefore void a warranty, it is great to see you doing the right thing. Great mindset too about making a friend and customer for life. Trust is HARD to earn again when it has been lost.
That's companies looking for a reason to weasel out of honouring the warranty
I've always expected companies to be like that so I have things done/installed and keep the box for the item so they literally have no reason to say "no"
one of about three total good things my government has ever done is slapping big companies around when they try this on customers
They'll definitely come to you as a trusted service in the future, and that could be worth way more than the one-off payday of taking this rig on a multi hour journey.
Absolutely, TDP. And the way you're treated by those that trust you is priceless. 👍
I am a roadside agent for U-Haul and I applaud you kind Sir for going the extra mile!
Your honesty is the reason I’m sure they call you. Honestly, it’s very very rare. In this sad world. We are living in today. Wish there were more people like you Casey. Love your content love your attitude and sense of humor. 😂😂😂
You're a good man Casey! When I run across people and businesses like you/yours...I will always bring them the work needed, even if they aren't the cheapest. Why? Because they are doing their best to get the job done right AND do right by the customer. Awesome!! Oh yeah, of course I just subscribed!
Someone told me “the way you do anything is the way you do everything”. Good ethics is critical and you definitely have it Casey. Great job and good lesson.
That's awesome Casey. I wish more businesses had even a fraction of your ethics.
It is sooo refreshing to see an honest man. God bless you, Casey.
we need more people like this especially in the mechanic's world
You nailed it at the end! Doing the right thing always pays off in the long run, especially when you're trusted to spend other people's money. I've been in the industrial sales business for almost 30 years and my longevity is a testament to that attitude. Great to see it in practice!
That’s why you’ve got a loyal following. Customers and audiences can and will trust and appreciate you for first being a kind and trustworthy human being. Second, for being caring and helpful. Good job!! Your reward awaits you at the end of our journey in this life.
I use to have a service business years ago and ran it like you do Casey. My reply to situations like this was "I make enough money to keep food on the table and fall asleep with a clear conscience, if I gouge you, I only get ONE of those things".
Before I watch this I just want to let you know that if being honest cost you a job it gains you all of my respect. Being honest at a legitimate money cost to yourself is amazingly respectable! I don't know you and I haven't watched your video yet but I'm proud of you! Now I'm going to watch your video.
You just showed an incredible amount of honesty and integrity, which is #1 in any book. That tells me right there that you are ALWAYS the right man for the job.
This is a VERY important video on your channel, Casey....thanks for your honesty and for SURE earning a client's respect is way more valuable than just loading up the truck for their mechanic to find that simple issue. A little sleuthing can sometimes go a long way!!
@@mobilegameclips5628 your last sentence is 💯 % CORRECT !!!
The current local U-Haul manager MIGHT keep using Casey due to his honesty. I hope so.
Will the next guy?
U-Haul corporate doesn't give 2 shits.
My contractor employer of 30+ years was such an honorable man that we never once had a written contract. At the shake of the hand he built multi-million dollar homes and maintained them. His customers were so sad when we all retired. I was always thankful and blessed to have that job.
I've always found that by being honest, you feel good about yourself, and it makes facing life's difficulties that much easier.
"I don't want your money, I just want your business" -- a concept lost by most businesses today.
You will come out ahead in the long run. That video will keep you on the mind of many people in your area. Great job!
Casey you are entertaining, honest and relatable! We have all been there at the cross roads of making $ OR doing the “RIGHT-THING” with lots of “hey squirrel moments😢”. Doing the right thing and saving YOU seven hours on the road! I am glad that Grumpy is back with you, but I miss your “daughter-time”. She IS so cute and proud of her Daddy!
You are a true gentleman. Good guys don't finish last. They treat people with respect and sleep at night.
TOTALLY agree with you and Nate. I did the same thing when I ran my business as well. I had my business for 17 years fixing hot tubs till I got taken out by pinched nerves 3 years ago.
You’re a good man. Great job. 😊
Casey, You're honest to the core and that's why we all love you and your channel. I'm actually impressed that the customer noticed that it was losing oil pressure. Most people just get in, start it up and drive off.
Hard to "drive off" when computer puts engine into limp mode
I know, I thought about that too. that could have turned into a major repair
Back in the VCR days one Portland News channel deliberately popped the fuse on a perfectly fine VCR (& replaced it)and dropped it off at a few repair shops. Only one shop was honest and said, no charge, just a blown fuse. It was the smallest repair shop in Longview. Any other tow company would have simply towed the vehicle to a destination, & collected a few hundred bux. word of mouth goes a long way
@@speedfreak8200 I keep forgetting about the computers in all these new vehicles, My daily driver is an '86 AMC Eagle.
@@EvrttGrn COOL !!!!
I thought those eagles were all dead!
Congrats on the epic ride !!
You're just an honest guy with a self conscience. Any good person would've done the same.
The problem is, people with your character are getting to be a bit of a rarity.
Thanks for the positive video.
EDIT: That dipstick is measuring from another area code.
That rig was surely thirsty! Definitely saved them a ton of money on this job! Appreciate all you do for everyone 💯 🙏
Gave you a thumbs-up for doing the right thing. But you screwed yourself out of a nice payday. Also, you did the right thing for a huge corporation that doesn't deserve it, won't appreciate it, and won't remember you for having done it. Not kidding about the "doesn't deserve it" part, either. Look up the history of U-Haul. Short version: Hard-working family man founded and ran the company. Literally all of his greedy children turned against him when he got old! And I mean screwed him over worse than a newly released convict meeting up with a working girl hours after getting out of prison. Last I checked, still family-owned.
Good on ya dude ! The world needs a LOT more people in it like you !
What in the world were you thinking?
The customer clearly told you more than once they wanted to truck to go into the shop to be gone through and worked on.
You ended up spilling oil everywhere and screwing yourself what were you thinking?
How do you know there isn't possibly something else wrong with the engine since all the oil leaked out?
Now the next customer could be stranded and screwed if there are additional issues with the motor 😢
He was thinking..imma get out of this 7 hour trip , make money from uhaul and this video plus get the feel goods from everyone telling me what a awesome person I am.
As a self employed dude myself, I still fully believe honesty pays in the long run. So yeah, would've done exactly what you did Brother, great job!
It sure does. Several of my customers have told me that they chose me over the competition because they got the impression that the other guys only wanted their money. Right now, I have so much work lined up that I'm quoting a 2-3 year wait time.
Huh??? Funny but just remembering I had this same experience when renting a U-Haul truck, the biggest one on a seriously tough weekend move with zero time to spare. I show up early for the reserved truck, all is looking good and I get in it and, well, shit. Oil pressure gauge starts out okay but drops to near zero before I can roll it even ten feet. I shut it off, get out, look underneath and big puddle of oil directly below the filter. I go in the office and tell them the oil filter looks to be loose, the U-Haul agent says that's impossible the truck was just delivered from the maintenance shop for routine tune-up and oil change. I get him to come out with me and we both get down under, I reach up and easily turn the oil filter with my hand, loose as can be. Agent is not happy I just touched the engine like that. Neither of us has an oil filter wrench. I offer to go not a block away to an auto parts store to buy one, he refuses. Says rules do not allow him or me to touch it. Says he is required to call the maintenance yard to come tow it back in. Well, shit, how about a different truck? He says none available, it's the busy season. Ended up turning a full day's work (amicable divorce, splitting of household EVERYTHING) into a three-day weekend of a small pickup and compact sedan. Missed a day of work. All because of a loose oil filter and rules about who lay hands on the fool thing. Damn but I sure wish it was a Casey La Delle (U-Haul APPROVED!) sort of person on scene that day!
Great job! I look for providers like you which is a main reason why I like your channel above all others!
I agree that most tow drivers are good people.
Some tow owners, however want the money more.
Ie:
I had a lawn tractor stuck, then my 2 wd small pick up with not great tires, too
Muddy area behind my house & stuck.
Called for estimate & owner said $600.
Area on solid lawn & easy access where tow truck would be, all explained to him.
I guess he just didn't want the easy job.
Called another company, came out soon & was less than $200.
Easy job.
I think more like $125-ish.
I wondered away from CCHR for a second and watched another tow channel. A good recovery with a rotator but the guy barely said a word . I just watched Casey in a sense check the oil in a uhaul truck and talk through it and was like that’s what it takes to get an audience talk through the video even if it’s dumb stuff and people will watch and listen
U Haul's chosen mechanic would have found it and fixed it. Uhaul would have paid him. You saved...UHaul money and took it away from a mechanic. And now, the very next time something goes wrong with that truck...they are going to blame you.
So let's count here
1) Cost yourself a job
2) Cost yourself the next job, because instead of going out on another call you spent your time doing this.
3) Saved a multi million dollar corporation a small mechanic bill
4) Cost a working man at the mechanic shop that small mechanic bill
5) Took on personal responsibility for the next few hundred miles of that truck's existence, with n clue what kind of lowlife might be driving it.
I understand that you wanted to be a good Samaritan and all of that. I see that you are a nice guy. But son, you make bad decisions.
You are such a stand up and honest guy Casey. What an awesome example to us all!
I don't know what it was about, but if it was about the towing only, what you did could be considered unprofessional. Don't get me wrong, if you did this for me I would be delighted, but some clients (especially large corporations) care more about you doing what they tell you than about nice gestures.
I'm sure you cleared everything with your client before you did anything and that they are really happy with your work. Great video
Good on you Casey. Those are words to live by. Too bad not every business does the same. 👍🏻
Honesty, integrity, inquisitiveness and "the right thing". You're a mensch, and we need more of that kind of behavior from everyone. Well done.
Nice work! You’re an honest man! We need more like you!
I think in this circumstance, it's fair to charge the tow fee, you saved them a trip to the shop and still worked a fair job for them. *edit - Being "honest" now makes you liable though, particularly since you sourced their parts that now might cause the next breakdown which now isn't warranted because you didn't use the fleet designated parts? Just remember no good deed goes un punished. Make sure you've documented the as is help
I used to sell electronics for a bit down at Radio Shack back in the day. He came in looking for an HDMI cable for his TV and wanted Monster Cable, but asked my opinion. I gave him the run down that basically any cable under 5' would work, and he didn't need to spend huge cash on a high end cable (Digital signal either works or it doesnt - but on runs over 25' is when cable quality comes into play to make sure those 1's and 0's come in strong enough to not turn into a garbled mess). Guy seems super happy with me, I toss him my card, says he will be in touch later about another purchase.
After the sale I get completely chewed out by my DM who was visiting our store for not pushing the high end stuff on him and letting him walk out spending $15 rather than $100.
About 3 weeks later he calls me and asks me when Ill be in the store. I tell him and he says he'll see me then. Turns out he was getting ready to get all his team cell phones with PTT for his catering business - not sure if you remember Nextel but we used to sell it there like 2004/2005. He needed a business account with 20 cell lines. I ended up walking out with a massive commission and hitting my annual sales numbers in basically a day. He even came back to pick up some sound systems and a new TV for his living room later on. All things he would call me for before he came into the shop because he felt that I was the only guy who didn't try to fuck him by selling him expensive things he didn't needed. He also sent in some of his friends and business partners to come get their cell contracts with me. I became that guy in "I got a guy". It was a great steady stream of commission income started because I didn't try to make that extra $2 in commission on the Monster Cable. I only did what I would have wanted someone to do to me in that situation.
honesty is a hard pill for most to swallow and digest. doing the right thing is the right thing to do. so many just go for the short term money that they blind themselves from future business endeavors. it is awesome to see you set an example for others. A very very wise man once told me , "practice doesn't make perfect, perfect practice does" thank you for living that mantra
Hopefully the integrity that you have shown on this call continues to be rewarded. Its does burn my chops though when the customer doesn't remember these things and awards a job based on the fact that you want $ 6.00 more on a $ 1000.00 tow job to a random stranger next time? But I'm a firm believer in karma so continue to do the "right" thing Casey!
You can tell Casey had great parents! They should be proud!
Honest people NEVER have trouble providing a "feel good" story. Like when a customer calls to get a car towed in because of a no start issue just to arrive and see the vehicle was not in park. (This has happened a number of times.)
My question is why use an equipment hauler to transport a 1 ton van?
Good for you Casey. You're a man who lives by his good morals. Thank you for this video.
Lol. Putting a FUNNEL in what you called twice an oil FILTER holder.
Great content
Awesome Job Casey... There needs to be more people like you around.
oh you know that repair shop would have been "yep you need a new engine!" money in their pockets they do not care. I just went thru this with my new truck. it was making a weird sound and I was told the transmission was the problem.....they replaced the transmission (under warranty) and it still makes the weird sound. not only that but the new transmission does not shift correctly even after driving it for a couple thousand miles , slipping and just not working correct. so now my new truck is all fucked up , have to take it back again let it sit there for another probably entire month like the first time and who knows what the outcome will be. mechanics are garbage these days, I havnt met an honest one in decades.
If they’re stand up people they’ll call you first every time they need a job done. Leaving happy customers in your wake is always good for business
I would have done the same IF the vehicle were owned by an individual and NOT a company like UHaul. UHaul said tow it so you should have towed it. If anything else happened you would have been responsible since you took it upon yourself to do otherwise. Glad it turned out to your advantage Casey. You lucked out this time my friend. Best of luck to you.
Well done man honestly is the best policy.
U Haul Company got lucky! Most renters couldn’t give a rats rear about looking at the oil pressure gauge! They would have ran it until it seized up!
Doing things like this will gather you more jobs absolutely
Good job on the fix. Gotta be careful while you're being honest though. If it isn't in your scope of work to do you open yourself up to potential liabilities and non payment. Yes I have run into scummy customers that will do this or lie and say you broke something else. Always make sure you're covered for what you do.
Casey...you are a damn good guy! Honesty is the ONLY POLICY in my books. I'd do the same thing. I'm so happy to know there are more guys out there like us! Cheers!!
As much as I'm a fleet driver, and my first temptation is to just say that's what they asked for, so I tow it and ask no questions, I also see why you did what you did, they now know they can count on you to be honest and only do things if you've deemed then necessary, hopefully it works out and you get lots of business from them long tern
Doing the right thing, makes you a good man. "I don’t want your money, just your business" is a great business strategy. Keep it up Casey!
As far as morals go you did a great job.
However technically the company paid you to be a driver, not a mechanic. The truck needed to go to the shop to document the mechanical failures, cause of failure and extent of damage as efficiencly as possible. Now that the oil filter was tightened the original technician can now deny fault and saw his work was tampered with. If the shop chose to take the tech to court their claim will no longer hold. The shop is not assured that they are getting their grade of oil and filter or having the right products installed and the tech can blame you for putting the wrong oil and damaging the engine even though it could gave been damaged from him not tightening the filter. If its a big enough company than white collar office workers are going to look at this and come down on the shop asking when they are having a company untrained towtruck driver work on the truck instead of their mechanic.
Not saying you don't know what you are doing, you do seem somewhat mechanically inclined.
Worst case the company releases the truck, taking your for it that it's fixed, to a rental customer. What if the oil filter housing was stripped? Then the oil filter may have retightened but eventually came off after so many miles (i have personally seen this as a shop manager). Then the vehicle could have shut off in front of oncoming traffic causing a car accident and possibly death and as a result the company being sued.
It's not right but that is the automotive/ diesel industry. But you are a good person and i wish you the best.
The Gods will bless you for being a Upright Man
What would happen if you did all that and the pressure still dropped? Would they now be paying for the extra time and materials on top of the tow?
If the engine fails due to damage sustained while low on oil is your repair work insured? If the hypothetical engine failure results in an accident? Are you liable due to your repair?
Stick to what you do and do it as best you can. I don’t think you did the wrong thing but I don’t think you did the right thing either. Let them know what you found and they can decide from there and fix it themselves. Same principle no risk.
So sensible as well as being honest.. Good for you Cassey.
Just tow the thing. no corporation is gonna care for your efforts especially one that creates opportunity for liability.. . tow to shop, advise on what you found and let them figure out what to do. but hey, now they have video evidence of you tampering with their equipment( I understand you fixed the issue but, the large bloated corporations don't care).
Great work ethic love it
Definitely appreciate the honesty. Just be sure you always clear this sort of thing with the owner before you do it, because sometimes they won't want the free repair as a matter of liability. If something else goes wrong, you may be legally liable for the damages, even if it isn't your fault or you had the best intentions at heart. Even with kind gestures, you need to be sure to CYA- Cover Your Ass
Nicely done Sir ! Thats way i like your channel so much, you dont pull no punches with your customers ! You give things to them as straight as you can an thats how you do it.
I say thank you for sharing your knowledge and experience as well as the adventures you get to go on with everyone Sir ! ✌️❤️🙏
You are Definitely going to be a favorite on their call list .
What Casey lost in dollars he earned in reputation , respect and karma ❤
✌🏼💚🙏🏼
Either way would have been right. When I used to tow I preferred to stay close. So I probably would have done the same thing.
I'd have handled it the same way. I believe in Karma, good for good, and bad for bad. I have to sleep at night. Kudos to you Casey!
I always go back to the same garage, as they don't overcharge me like some other garages do, and won't treat people like idiots, so it's definitely worth respecting your customer's time, as they will definitely come back.
That's what I love about you! You are honest and don't take advantage of anyone. You're the best Casey LaDelle!
You're doing good, man. That's the way to live - with a clear conscience.
Idk how some people live with themselves at all and it's worse when they try to put down us honest people.
Just doing what's right. Props to you dude.
Casey The world is round it will come back to you ! I have been in business for 32 years and always work for the customer.
Great job! Being honest and taking a little bit of extra effort to fix a small problem. I hope you get tons of business from this.
Gave a mechanic my truck for grinding brakes. Gave him my card as I had to leave for a few weeks and said fix/ replace whatever you need try and keep it less then 2k.(thinking entire system). He called me a few days later bill was $60. I had mud in the brakes he cleaned it out and all was good. His honesty earned him a customer for life and quite a few references.
Your integrity is admirable. I’m probably 25 years older than you and I found that even when you do admirable, honest things like that there is no long term business relationship. Managers change regularly and the new people have their own people and you’ll be thrown out.
I agree with you. You should do the right thing because it's the right thing to do. I'm not too impressed with people that try and shine the brightest light on them doing the right thing.
@@nikkimcdonald4562As much as I agree, part of me naively hopes someone will watch this and make a decision to do the right thing because they admired him for doing the right thing.
Realistically he should bill for this, he put miles on his rig and an hour of time. If not he should tow it then do the same repair in his shop and get paid appropriately.
@@BreadAndGatorade at the end he told us, he is going to bill them for the time he spent, and still have a good payday, just not the 7 hours on the big rig.
it doesn't pay to be honest , BUT , you sleep better at night. good job . Karma , will pay you back.
What the world needs is several million more Casey LaDells. You continually prove what a rare and wonderful person You are, Casey. Thank You for sharing with us. And someone deserves the "I'm a dipstick" shirt 👕. And you probably had yourself a great day afterwards.
Gotta be careful doing stuff like that. They may have a certain type of oil that they use per their insurance or warranty that could make you liable. As soon as you discovered it you should've told them and offered to do that not just do it without asking.
Wow Casey. Words cannot express all of the valuable lessons here. Very well done!
you do realize that if anything goes wrong You'll get the blame. Yes you did the right thing but with the world the way it is right now... you need to CYA.
Nice job, Casey! It's too bad that there aren't many, MANY more honest operators like you! Keep up the awesome work!!!
Clickbait
knowing what is right, and doing what you know is right are not always the same thing for everyone. I hope your interpretation of both catch on to others who should, 'want the business...then the money'. Thanks Casey.
I was a heavy tow operator for 25 years, and I would do the same thing for our steady customers. If it was something small that I could fix, I would do it. The customer was happy to have his truck back on the road and I could move onto another call. My boss in the other hand, would flip out. He would tell me not to try and fix it. We get more money towing it. I feel the same way you do. I wanted happy customers and they would continue to call. I got out of the business a few years ago. I still miss it, but at least I know I treated people the way I would want to be treated. Keep up the good work, and be safe out there.
Honesty is for sure a better course to take in the long run!
Nice work @CaseyLaDelle. Better to be smart than lucky
This society needs more folks like you Casey, good one and respect from Canada.