This is it for me. I have a friend that is a die had gijoe fan. He’s done. Too expensive. And too many lies. These folks suck at customer service. And they do not try to fix anything. But, the best thing is seeing all the figures that don’t sell now. F.A.A.F.O.
Pulse charged me for 2 Hiss tanks. I got that all straightened out. And then recently, they charged me for 2 Stinger vehicles. And the order clearly shows only 1 being pre-ordered at the time. Their website is a mess!
This is why I have paypal as my payment method sick of dealing with credit card BS and can use my paypal credit with 6 months no interest to pay for orders when they do ship and not have to worry if somethings going to drop on a week my funds are running tight
Ever since hasbro pulse updated their site it's been a real horrible experience placing pre-orders....I had issues for the pass for waves of GI JOE classified..... thankfully I didn't have issues with the Rattler....I was charged with no issue but I have issues with the pulse con and received that notification you spoke about.....yeah the two pack of steel corps commander and twilight guard came super quick ....got them two days after the Haslab Rattler project ended.
Yep, they sent the Twilight 2-pack super fast. No email about being charged for it before hand though. They definitely do NOT have their stuff together these days.
Yup i got red message also. Hasbro is a pool filled full of poop as a company the way tgey poop on its customers in various ways! If they didnt own gi joe i seriously think they would be out of business! Also, after seeing ur vid i checked my email and i ordered 2 but shows my total as 325...i have a bad feeling bout that!!!
The figures are getting better but everything else is going down the toilet as far as being able to get them through Hasbro. Glad I was able to give you a heads up. That's why I made the video. That and to vent my frustration. Check with your payment provider (credit card, bank account, etc.) to make sure the charge shows. If not, call them up. I made call #5 today.
@@DownSouthSeven7 i checked last night on pulse, shows 2 rattlers total for price so i think im ok. My 2 targets here still have yet to c a single wreckage w/tiger paw😡 gonna try outta town maybe next week.
Damn bro, you have the worst luck with Hasbro. But I like how you come out and tell the problem so other people can be wary. ✌🏽 the worst thing that happens to me from Hasbro is I get my shit DHL lol
Thanks Woody. I usually have good luck with their customer service but I guess that was the olden times now. I get the DHL treatment from time to time too.
I would be infuriated. Thankfully, when Pulse switched to their new design, I had about a week before a preorder was going to be charged. I went in and updated my payment methods right away, even though nothing on my end changed. Pulse has given me no issues.
I am. Oh the Twilight 2 pack went through just fine on PayPal. It was set up to use my balance first. Didn't get a payment confirmation email from Pulse on it though.
Since monday I have been trying to pay, I have used 2 credit cards, talk to my bank, write to Hasbro, and nothing. I thought it was just me... if I dont get the Rattler I'm done with GI Joe. Also, wondering if it is an only visa issue? Mine is Visa too. I also tried the Paypal route and it did not work for me.
Hey, I don't know if your use your paypal only if you have funds in the account or have linked to a bank account? I would assume that your Paypal is possibly linked to something to use their credit feature, I'm not sure how that works anymore. The reason I say this is that I used to sell items and had a balance in my Paypal account and did at one time use their credit function. BUT I have since payed off the account and no longer keep a balance of cash in Paypal. The most simple and smoothest way I have found to use Paypal and still get my points on my credit card it just to link your visa to your paypal and have all payments go from paypal through the visa. Set the visa as your primary payment method in paypal and just make sure when you check out and the paypal thingy comes up on screen that you check the standard paypal as the payment method. If you still want to use the 6 months no interest thing all you have to do is check the pay over time just as you did before. This has been a very problem free way for me. I hope this helps if you didn't know about it and I hope it all works out because this kind of shit is most frustrating!
Pulse has been so buggy since the platform update in June. I hate the black background theme. I hope everything works out for you. I had a similar problem early on and I believe I spoke to "Rob" as well. At the time he told me that the new system required shipping and billing addresses to match perfectly. No dashes, abbreviations, etc. And, yes their shipping dept. in Romeoville has kicked into high gear. For me it's been 2 days (Romeoville to NYC) via FedEx.
The new layout is awful. Only thing I like about it is when you look at your orders you can see what's in it without having to open each one a s dig through each one. I wouldn't really care what it looked like if they could get it to work correctly.
@@DownSouthSeven7 They screwed the pooch on VAMP numbers, and now they laugh about how popular it is, knowing full well how bad they did with its roll out. I'm not paying HasLab prices for a secondary market VAMP...they need to make more.
That sucks. I hope they can figure out their issues so you get the rattler. I used my card and was already charged that Tuesday morning. I did have issues ordering during Pulsecon with that message you screenshotted. I eventually had to just use PayPal to get around the issue for the exclusives. I ordered elsewhere for the main releases.
Thanks Clint ! The boxed set is supposed to be out this fall or winter. It's up for pre-order on BBTS. That's the way to get it. All in one collector box, and it works out to the same price as buying them individually was.
First off I am very sorry to hear that you had this issue to occur with your Haslab and with pulse! No one wants to go into secondary market when they had the opportunity to buy at retail let alone a processing issue with pulse and/or your bank. So I agree also with their latest issues of the order processing notifications. I got hit two or three times right before and right after the campaign ended with no notification it was shipping earlier than estimated; my issue is that this all happens around the time the haslab itself was ending. Twilight and SB came out I think on time so I got hit with those some hours after they charged me for my rattlers lol, but I was like where is the heads up. I also suspect either Alpine is about to ship or the halo jumper and the marine sniper are also about to ship. Some of the others may also, I didn’t order all that wave from pulse so some others might be coming in M and T also. It’s a lot to pay for given we just finished the rattler. Yea Asia retail markets are the move if you’re reviewing figs on your channel and sometimes our neighbors to the north also get things ahead of main retail markets in the US. eBay too I hope things work out for you to obtain your rattlers at retail though brother
@DownSouthSeven7 I let my Hasbro Pulse membership expire. Not because I don't think it's worth it but just cause I don't buy enough to justify any longer.
By the way there are rumors that hasbro is moving the company to Boston.. maybe that is wrecking havoc as well though I can't figure out why that could cause any issues
I saw that too, but I don't know if there's any validity to it or not. I can't imagine they'd move after all this time, but they don't exactly make decisions that make sense.
I feel your pain..this happened to me trying to get the cobra commander once a man.. and after fixing it..and I tried again after they offered it again the second day and it did it again 😢
It got me as well and when I check my order on the website it says in progress and all good. I'm calling them tomorrow to find out what's up with the payment not posting.
Can't argue with point. You're right. But I never thought switching to a different payment I'd used many times would be an issue. I've done it before. But that was before they wrecked the website and app.
Having had to buy the HISS on the secondary market, I'm not quite ready to go that route yet. But if they end up screwing me out of ordering the Rattler, I won't be pursuing one.
I finally deleted the OaM CC that was lingering in my cart. It was an experiment anyways. I'm not worried about the Dragonfly. They've already got that money. There was another report that even more of them have shown up in U.S. ports. So if they're shipping them, they've (hopefully) fixed whatever the problem was and they won't be delayed again. I have a feeling they probably manufactured more extras than usual for QC concerns with this one.
Get it out of your cart now because if you have an out of stock item in your cart at check out it will not go though and kick you back and slow you down next purchase.
When indeed my friend ... I feel like I got lucky getting mine ordered ...that shit sucks I know if I had missed it I may of went postal at the hasbro warehouse I'd of jacked me a rattler
I was successful on a rattler but I used PayPal. As flimsy as their website seems to be right now I'm afraid to have a card on file probably end up getting their website hacked or data breached. I know I've mentioned it before but my brother-in-law's rattler was canceled in the middle of the campaign no notice does even show up in his order history as canceled. During the once was a man dilemma I ended up submitting my address six separate times and I'm a pulse member I don't know why it wasn't keeping it on record. And what happened to Emily? She must keep them on track because they were wasting so much time during the Joe sediment they were so discombobulated spending too much time talking about that video game they could have had plenty of time to reveal law and order and heavy duty. Even the Rattler campaign for a yojoe June seems like they only focus on it the first 3 days and then the last 3 days the entire middle they forgot all about it I never seen a yojoe June more focused on marvel and Star wars.
I'm also afraid they might have been hacked, or a really close attempt. I mentioned it before in one of the last Hasbro videos I made. I sure hope not. Pulsecon was a big ole wet fart for Joes, but at least there was no excitement to be spoiled by the damn leaks. Emily is M.I.A. on the Joe team. I didn't mind her, but I think they finally realized she doesn't appeal to most G.I. Joe fans, like, at all.
My bank is IBEW credit Union I have a separate account that specifically for buying action figures and it froze my account thought the transaction was fraudulent it screwed me for the rest of the week and I had no shipping notice or billing notice for that steel core 2-pack which I ordered three and that maxed out my card I was stranded in another town and had to borrow money fuck Hasbro
How would the freezing of an account you have set up specifically for buying action figures somehow leave you stranded out of town needing to borrow money? I’m not following your story. They froze all of your accounts at the credit union?
@@DownSouthSeven7 I’ve had pretty good luck with pulse in the past . I’d hate to see you miss out on that Rattler it looks pretty cool! Sorry you are having this issue.
You're not wrong. But we people are kind of over a barrel since no one else is making G.I. Joe figures and vehicles. I do these videos as awareness, in the hopes that maybe someway, somehow, it reaches them And with enough comments they pay attention to the conversation.. Maybe it gets other people talking about it and the voice gets louder.
@@DownSouthSeven7 It will get louder, but it's drowned out by the sales. The only way Hasbron will actually listen is if sales fall. I personally gave up on modern figures all together. Too many problems to justify buying new stuff.
Its about to get worse. Wait till we see that $600+ price tag for a skystriker.
I think we'll see a $500 WHALE first.
Yep! They did this crap to me during the Hiss Haslab. I only had a couple days to fix it. Then they said sorry there was nothing they could do.
Were you ever able to get it sorted out or did you just not get one during the campaign? Hard to believe this crap has been going on that long.
Nope. Just an email from Emily. Nothing they can do! And I had to pay 450.00 on eBay.
This is it for me. I have a friend that is a die had gijoe fan. He’s done. Too expensive. And too many lies. These folks suck at customer service. And they do not try to fix anything. But, the best thing is seeing all the figures that don’t sell now. F.A.A.F.O.
I guess we'll see if there's any truth to the "lower production numbers" speech. So far I'm only seeing it vehicles.
Yep. They have issues reading the room.
Target does this to me. Any time I have something on pre-order they cancel multiple times
Oh Target is the worst. They sell quantities they don't have or won't get.
I hope it works out for you friend it sucks that this happens to a Haslab that us the worst
Thanks! We'll see what happens.
Pulse charged me for 2 Hiss tanks. I got that all straightened out.
And then recently, they charged me for 2 Stinger vehicles. And the order clearly shows only 1 being pre-ordered at the time.
Their website is a mess!
Sounds about right. This kinda stuff is turning out to be way more common than I'd have ever thought.
This is why I have paypal as my payment method sick of dealing with credit card BS and can use my paypal credit with 6 months no interest to pay for orders when they do ship and not have to worry if somethings going to drop on a week my funds are running tight
I do that a lot of times, I just didn't want a huge payment for that 6 mos since the other order is on there too.
I’m having the same issue. Payment for mine has not processed. I called them twice and customer service is trash.
I've always had good service from calling them. Excellent I'd even say. Up until this.
Ever since hasbro pulse updated their site it's been a real horrible experience placing pre-orders....I had issues for the pass for waves of GI JOE classified..... thankfully I didn't have issues with the Rattler....I was charged with no issue but I have issues with the pulse con and received that notification you spoke about.....yeah the two pack of steel corps commander and twilight guard came super quick ....got them two days after the Haslab Rattler project ended.
Yep, they sent the Twilight 2-pack super fast. No email about being charged for it before hand though. They definitely do NOT have their stuff together these days.
Yup i got red message also. Hasbro is a pool filled full of poop as a company the way tgey poop on its customers in various ways! If they didnt own gi joe i seriously think they would be out of business! Also, after seeing ur vid i checked my email and i ordered 2 but shows my total as 325...i have a bad feeling bout that!!!
The figures are getting better but everything else is going down the toilet as far as being able to get them through Hasbro. Glad I was able to give you a heads up. That's why I made the video. That and to vent my frustration. Check with your payment provider (credit card, bank account, etc.) to make sure the charge shows. If not, call them up. I made call #5 today.
@@DownSouthSeven7 i checked last night on pulse, shows 2 rattlers total for price so i think im ok. My 2 targets here still have yet to c a single wreckage w/tiger paw😡 gonna try outta town maybe next week.
Damn bro, you have the worst luck with Hasbro. But I like how you come out and tell the problem so other people can be wary. ✌🏽 the worst thing that happens to me from Hasbro is I get my shit DHL lol
Thanks Woody. I usually have good luck with their customer service but I guess that was the olden times now. I get the DHL treatment from time to time too.
That's rough. Sorry to hear all this.
This is very unprofessional of Hasbro.
Thanks. That's what I think too, I'm glad other people see it that way.
I would be infuriated. Thankfully, when Pulse switched to their new design, I had about a week before a preorder was going to be charged. I went in and updated my payment methods right away, even though nothing on my end changed. Pulse has given me no issues.
I am. Oh the Twilight 2 pack went through just fine on PayPal. It was set up to use my balance first. Didn't get a payment confirmation email from Pulse on it though.
Its so funny to see all the struggles and time people is willing to invest to get hasblow products...
Funny isn't quite the word I'd pick but I get your meaning.
that really sucks man that would drive me nuts good luck. I hope it all works out for you. Yo Joe!!!!
Thank you!
Since monday I have been trying to pay, I have used 2 credit cards, talk to my bank, write to Hasbro, and nothing. I thought it was just me... if I dont get the Rattler I'm done with GI Joe. Also, wondering if it is an only visa issue? Mine is Visa too. I also tried the Paypal route and it did not work for me.
Yep. It's freakin' awful. Hope you get it sorted out as well. We've got a week.
Hey, I don't know if your use your paypal only if you have funds in the account or have linked to a bank account? I would assume that your Paypal is possibly linked to something to use their credit feature, I'm not sure how that works anymore. The reason I say this is that I used to sell items and had a balance in my Paypal account and did at one time use their credit function. BUT I have since payed off the account and no longer keep a balance of cash in Paypal. The most simple and smoothest way I have found to use Paypal and still get my points on my credit card it just to link your visa to your paypal and have all payments go from paypal through the visa. Set the visa as your primary payment method in paypal and just make sure when you check out and the paypal thingy comes up on screen that you check the standard paypal as the payment method. If you still want to use the 6 months no interest thing all you have to do is check the pay over time just as you did before. This has been a very problem free way for me. I hope this helps if you didn't know about it and I hope it all works out because this kind of shit is most frustrating!
guess I should have got to the end of the video before I left this comment 😏
I try to keep a balance in PayPal for products and always select "use balance first" when I place the order.
Happens to me all the time 😂
Ohhhhhh sheeeeeeetttttt……here we go….Hasbro…you done Fucked up!
Of course they have ! It's been a month !
I didn't have any issues this past TF release. Although a few people did I attribute that to the new website setup. They'll work out the bugs.
Let's hope so. New app and website is awful, aside from seeing what's in the order without having to open each one.
Pulse has been so buggy since the platform update in June. I hate the black background theme. I hope everything works out for you. I had a similar problem early on and I believe I spoke to "Rob" as well. At the time he told me that the new system required shipping and billing addresses to match perfectly. No dashes, abbreviations, etc. And, yes their shipping dept. in Romeoville has kicked into high gear. For me it's been 2 days (Romeoville to NYC) via FedEx.
The new layout is awful. Only thing I like about it is when you look at your orders you can see what's in it without having to open each one a s dig through each one. I wouldn't really care what it looked like if they could get it to work correctly.
Hasbro doesn't care about the customer. They enrich scalpers and giggle about their piss poor marketing strategies.
Their marketing isn't too bad. Their IT and entire sales and distribution systems are causing the most issues right now.
@@DownSouthSeven7 They screwed the pooch on VAMP numbers, and now they laugh about how popular it is, knowing full well how bad they did with its roll out. I'm not paying HasLab prices for a secondary market VAMP...they need to make more.
That sucks. I hope they can figure out their issues so you get the rattler. I used my card and was already charged that Tuesday morning. I did have issues ordering during Pulsecon with that message you screenshotted. I eventually had to just use PayPal to get around the issue for the exclusives. I ordered elsewhere for the main releases.
That's what I'm probably going to do. I just like getting them early as possible for the channel.
Dang, love that Voltron.
Thanks Clint ! The boxed set is supposed to be out this fall or winter. It's up for pre-order on BBTS. That's the way to get it. All in one collector box, and it works out to the same price as buying them individually was.
@@DownSouthSeven7 I have it on preorder from EE.
Such a disappointing response from a multi billion dollar company...
Sure has been so far.
My payment failed. Pulse uk just responded and said "we are expecting the payment to update soon".
That's basically what they've told me, nothing in writing though.
@@DownSouthSeven7 the money just left my account. Hope they sort this out for you soon mate.
No problem paying. Mine didn't go through until 1130 am central the next day. Previous haslabs was immediate payment.
My Dragonflies charged within like 20 minutes. Did you use a card on file or PayPal ?
I used my debit card. It's the only card I've used as payment on hasbro.
Dang bro that’s sucks! I’m in the same boat.. waiting for my payment to go through🤷🏻♂️
I'd get on the phone with them man. Prepare to be on hold.
First off I am very sorry to hear that you had this issue to occur with your Haslab and with pulse! No one wants to go into secondary market when they had the opportunity to buy at retail let alone a processing issue with pulse and/or your bank.
So I agree also with their latest issues of the order processing notifications. I got hit two or three times right before and right after the campaign ended with no notification it was shipping earlier than estimated; my issue is that this all happens around the time the haslab itself was ending. Twilight and SB came out I think on time so I got hit with those some hours after they charged me for my rattlers lol, but I was like where is the heads up.
I also suspect either Alpine is about to ship or the halo jumper and the marine sniper are also about to ship. Some of the others may also, I didn’t order all that wave from pulse so some others might be coming in M and T also. It’s a lot to pay for given we just finished the rattler.
Yea Asia retail markets are the move if you’re reviewing figs on your channel and sometimes our neighbors to the north also get things ahead of main retail markets in the US. eBay too
I hope things work out for you to obtain your rattlers at retail though brother
Thanks Sabir ! Technically I have a week still to get payment in. I'm just waiting to see what they'll do. Or admit whatever happened.
Lol nice
Thanks man ! Wish I didn't have to make it.
@DownSouthSeven7 I let my Hasbro Pulse membership expire. Not because I don't think it's worth it but just cause I don't buy enough to justify any longer.
I received the same email. My card should run with no issue. I emailed them in a reply to a past issue to make sure they don't cancel mine
Any response from the email? I always call but I'm going to start emailing too so that there's a paper trail.
@@DownSouthSeven7 nothing yet
By the way there are rumors that hasbro is moving the company to Boston.. maybe that is wrecking havoc as well though I can't figure out why that could cause any issues
I saw that too, but I don't know if there's any validity to it or not. I can't imagine they'd move after all this time, but they don't exactly make decisions that make sense.
I feel your pain..this happened to me trying to get the cobra commander once a man.. and after fixing it..and I tried again after they offered it again the second day and it did it again 😢
Man that sucks. It was absolutely awful during the SDCC drop. That was right when they changed over the app and everything broke down.
They canceled mine I didn't even get an email about fixing my payment just an email about It was canceled
You look like you need a hug
Are you offering?
@@DownSouthSeven7 sure! Road trip!
@@DaredevilDave1975 😆
It got me as well and when I check my order on the website it says in progress and all good. I'm calling them tomorrow to find out what's up with the payment not posting.
Oh mine says "in progress" too. But no payment has been taken. Did you get any emails from them ?
In progress does not mean the payment was validated, all preorders are in progress until shipped
Sucks that this happened, but seems like you shouldn’t have changed anything. That’s what messed you up.
Can't argue with point. You're right. But I never thought switching to a different payment I'd used many times would be an issue. I've done it before. But that was before they wrecked the website and app.
Love the song. Hate the Pulse. Is that Hank on your shirt?
It surely is.
This is why I don’t buy strait from Hasbro. I’ll pay scalper price before giving haslab a dime.
Having had to buy the HISS on the secondary market, I'm not quite ready to go that route yet. But if they end up screwing me out of ordering the Rattler, I won't be pursuing one.
I use debit cards on the site never had trouble
Good to know. I've used mine but not directly, it's always been through PayPal.
I'm sorry dude. My Once a man is still in my cart. Now I'm freaking out about the Dragonfly.🤦♂
I finally deleted the OaM CC that was lingering in my cart. It was an experiment anyways. I'm not worried about the Dragonfly. They've already got that money. There was another report that even more of them have shown up in U.S. ports. So if they're shipping them, they've (hopefully) fixed whatever the problem was and they won't be delayed again. I have a feeling they probably manufactured more extras than usual for QC concerns with this one.
Get it out of your cart now because if you have an out of stock item in your cart at check out it will not go though and kick you back and slow you down next purchase.
When indeed my friend ... I feel like I got lucky getting mine ordered ...that shit sucks I know if I had missed it I may of went postal at the hasbro warehouse I'd of jacked me a rattler
The fight's not done yet. I just wanna see if they fix their mess!
@@DownSouthSeven7 I hope they do for ya brotha
I was successful on a rattler but I used PayPal. As flimsy as their website seems to be right now I'm afraid to have a card on file probably end up getting their website hacked or data breached. I know I've mentioned it before but my brother-in-law's rattler was canceled in the middle of the campaign no notice does even show up in his order history as canceled. During the once was a man dilemma I ended up submitting my address six separate times and I'm a pulse member I don't know why it wasn't keeping it on record. And what happened to Emily? She must keep them on track because they were wasting so much time during the Joe sediment they were so discombobulated spending too much time talking about that video game they could have had plenty of time to reveal law and order and heavy duty. Even the Rattler campaign for a yojoe June seems like they only focus on it the first 3 days and then the last 3 days the entire middle they forgot all about it I never seen a yojoe June more focused on marvel and Star wars.
I'm also afraid they might have been hacked, or a really close attempt. I mentioned it before in one of the last Hasbro videos I made. I sure hope not. Pulsecon was a big ole wet fart for Joes, but at least there was no excitement to be spoiled by the damn leaks. Emily is M.I.A. on the Joe team. I didn't mind her, but I think they finally realized she doesn't appeal to most G.I. Joe fans, like, at all.
My bank is IBEW credit Union I have a separate account that specifically for buying action figures and it froze my account thought the transaction was fraudulent it screwed me for the rest of the week and I had no shipping notice or billing notice for that steel core 2-pack which I ordered three and that maxed out my card I was stranded in another town and had to borrow money fuck Hasbro
How would the freezing of an account you have set up specifically for buying action figures somehow leave you stranded out of town needing to borrow money? I’m not following your story. They froze all of your accounts at the credit union?
Nope nothing on the 2-pack other than shipping soon and left the building. I hope you get it straightened out.
I plan to let mine expire for now
I think I may too, but I just renewed it in July.
They wont... its hasBLOW and they don't care
Seems like they'd care the most with these, but they don't seem to.
@@DownSouthSeven7 agreed.....and they need to stop with the whole haslab /hasbro pulse nonsense
I would just use PayPal
I'll have to from now on. I just don't want it defaulting my PayPal source to one I don't mean to use for certain orders.
@@DownSouthSeven7 I’ve had pretty good luck with pulse in the past . I’d hate to see you miss out on that Rattler it looks pretty cool! Sorry you are having this issue.
Hard to feel bad for anyone. With all the problems Hasbro has you people keep buying from them. It's like people bring it on themselves.
You're not wrong. But we people are kind of over a barrel since no one else is making G.I. Joe figures and vehicles. I do these videos as awareness, in the hopes that maybe someway, somehow, it reaches them
And with enough comments they pay attention to the conversation.. Maybe it gets other people talking about it and the voice gets louder.
@@DownSouthSeven7 It will get louder, but it's drowned out by the sales. The only way Hasbron will actually listen is if sales fall. I personally gave up on modern figures all together. Too many problems to justify buying new stuff.
Hasbro is a woke DEI company. It's no surprise that they can't perform simple operations. Their customers are absolutely their last concern.
Starting to look that way..