GoHighlevel IVR - Unleash the Power of this new Phone System
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- Опубликовано: 16 янв 2024
- Learn how the new IVR feature in the GoHighlevel platform works.
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I love how you complain about/point out things. Thank you for the much needed laugh. :) And for the None option I just do a "When no condition is matched", "Transfer Cal to Agent(s)", End.
Thanks for watching.
Hopefully they build an easier "GoTo" in future updates. But it's exciting IVR system.
Understood. Its version 1. GoHighlevel will update to include other actions in the workflow.
Unfortunately this is an issue with just about every CRM system out there either you use telephony for individual processes or devoted it to a full blown IVR system. My workaround has been to have a central "toll number" from twilio, build the IVR on their platform and forward numbers into CRM numbers.
Thanks for explaining your system. Have a great day.
@HLGuy When you discussed multiple numbers. Could you not have IVR on your main number and forward it to a second line if not answered within a certain number of rings and that second number have IVR?
I believe that would be possible. Thank you for watching.
Hey man. Great work, can you do us a favor, can you create small loom vedio for our clients to guide them on how they can integrate their Google calendar.
I provide white label videos like the one you suggested for my affiliates who sign up for highlevel using my link.
Go to now is click where you want the loop to start instead of drag (I think, but i am pretty sure)
Thanks.
You can add the "go-to". You need to click the step you want to go to. The flashing is showing which steps are available to choose from. It works a little different than the regular go-to. I was able to do this but the issue is it says it's an endless loop, which it's really not. On another note, do you know how to set up office hours? So use the IVR for during hours but go straight to VM if after hours? I can't seem to figure it out. Thanks for the video Ray!
Thanks for the input. You can do office hours. It requires an if statement in the beginning of the workflow. The condition is datetime > current hour and then set two conditions thats its after the start of business but before the end of business. That should work. I wish you the best.
ive been testing and i notice that if a user or staff gets a call from ivr and they are on the other line and they decline the phone call, the ivr system doesn't recognize that and it sends the caller straight to the users personal cell VM. have you run into that?
I have not.
I have tried multiple times for Highlevel to help me and have not received a response. On our IVR system when calling our business number the welcome and prompt to press which ever digit plays but when we press a digit to be connected to the correct person, the music plays for 1 second and then it disconnects the call. Have you had this issue? Do you know how to solve this issue?
What action are you using in your workflow step to make the call connection?
If you use a business, PLEEASE, I beg you do not use IVR. It's a living nightmare for customers, I will avoid a business that uses IVR the first chance I get, in less than a heart beat.
Wow sorry you have had such a bad experience.